New Relic Reviews

4.5
Overall rating
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4.5
Overall rating
Reviews
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About New Relic

New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management,...

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Feature ratings

Value for Money
4.0
Functionality
4.5
Ease of Use
4.2
Customer Support
4.2

Browse New Relic Reviews

187 of 187 reviews
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Satish
Satish
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/02/2024

New Relic observability and monitoring tool review

I have been using New Relic as monitoring tool since 1 year. It is very easy to use and monitor the services of organizations. We are monitoring near about 218 applications about our organization. It helped us to monitor all the applications.

Pros

I like New Relic Real user monitoring. Its monitoring include APM, Browser, Synthetic, Mobile, Infrastructure, etc

Cons

The least like about New Relic is its updates. It can update User interface drastically. We need some time to understand the changes.

Verified Reviewer
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/01/2024

Good Tooling

Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based

Pros

Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications

Cons

- Pricing and user Licence model, every year it's changing his pricing model and usage model
- Frontend Monitoring

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/01/2025

Using New Relic to Manage Errors and Monitor Saturation Reports

I would say that overall, New Relic has been a significant piece of software for our company, given that we manage a mobile app. Spotting early signs of outages or issues will always be a company goal. You can also build multiple cards where you can write queries depending on the user data you need. This helps identify bugs and the users they impact.

Pros

New Relic has been very helpful in tracking saturation reports as well as errors. It helps us build a proactive approach and prevent anything from completely breaking, which would greatly affect user experience.

Cons

The only thing that I don't like about New Relic, at least from what we have in my current company, is the limit on the amount of data that it displays. We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago.

Top New Relic Alternatives

Dylan
Dylan
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
2

2
Reviewed on 07/11/2020

Worse each year

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros

Has monitoring specific to the programming languages and database servers that we use

Cons

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap.

The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work.

Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Rodrigo
Rodrigo
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

New Relic and Cybersecurity: A Powerful Combination

New Relic has been invaluable in bolstering our company's security posture. From early anomaly detection and threat identification to vulnerability management, it has enabled our security team to implement more effective preventive measures.

Pros

New Relic, a cloud-based observability platform providing a comprehensive view of application performance, has expanded its reach to become a strategic ally in cybersecurity. By combining performance monitoring with security analytics capabilities, New Relic empowers security teams to detect threats more quickly and effectively, reducing incident response times.

Cons

I cannot find any negative aspects to point out.

Khaled
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2025

Providing advance tracking facilities for an application.

I would suggest that they begin with the basics and, from there, learn its advanced features. The documentation is great, and so is the community support.

Pros

I like the fact that it can give very good insights into application performance through real-time monitoring and detailed metrics.

Cons

New Relic has greatly optimized my workflow in that it proactively finds and resolves performance bottlenecks, freeing me to actually focus on the development and innovation of applications.

Mauricio
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 30/12/2024

Comparing New relic to datadog.

I feel Every begginner startup at least with rails should at least have the free version of new relic and the upgrade into the paid. Now when scaling and for enterprise, datadog feels more connected when a trace is easier to filter on behaviours, logs, graphs, etc.
I doubt we would go to new relic once you're using datadog since I think there's too many dashboards and alerts set up with datadog.

Pros

It's much less expensive than datadog as it's not the same offering. The info on query load, the db explains. I felt it was easier to setup than with datadog. Error tracking I believe is better as well from what I recall.

Cons

I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints by throughput and then looking at slow endpoints. This is much easier looking at service pages in datadog where I can just sort by request count.

Verified Reviewer
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 30/12/2024

Nice tool but expensive

Newrelic is a really good tool I can have a lot of metrics in a easy way, but this is so expensive

Pros

It is so easy to implement new relic, the most that I like is its collector

Cons

pricing, it is really expensive to have all my services there

keerthi
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/05/2024

New relic is perfect for monitoring

Happy with the product overall and it has a good user interface and easy to use

Pros

New relic has many features for active monitoring and getting access is pretty easy. Configuring and using the alerts to get the application insights is really good

Cons

Maybe improvement to the monitoring in terms of code logs can be helpful for the developers

Keith
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/05/2024

Good tool for project management

I have been able to manage my company's projects with ease.

Pros

What a great tool! I love the user interface as it is so friendly. The pricing is also cheap. It requires so less training.

Cons

It is working great. I have no issues using this tool.

Dhavan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 06/07/2023

One of the best product to monitor application in realtime

I had a great experience with the new relic. I am still using it to monitor my product in real time. It is giving me useful insights about my product in real time

Pros

New Relic offers a comprehensive set of features that can be valuable for businesses. Some of the notable aspects include real-time monitoring capabilities, proactive alerts and notifications, customizable dashboards for data visualization, robust performance metrics and analytics, transaction tracing for granular analysis, and integration with other tools and systems. These features empower businesses to gain deep insights into application performance, troubleshoot issues efficiently, optimize performance, and enhance user experience. New Relic's focus on real-time visibility, comprehensive data collection, and proactive monitoring helps businesses detect and address potential issues promptly, leading to improved application reliability and customer satisfaction.

Cons

the complexity of setting up and configuring the tool for legacy applications. Other than that I can't think of any negative point.

Yeamin
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 06/11/2023

Good Observability Tool

NewRelic is a market leader in providing Alerting and monitoring of business critical servers in the Cloud.

Pros

- Clearly understandable alerting and metrics rules
- Alerts can be set using specific query language called NRQL
- Easy integration with messaging tools like Splunk and paging tools like OpsGenie.

Cons

- Log aggregation capabilities were not very enhanced.

Joseph
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2022

Best tool for APM , browser , mobile , synthetic and infrastructure monitoring

Amazing experience and great tool for any large enterprise to monitor their applications in one place and identify any anomaly without delay

Pros

New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability

Cons

It can improve more on distributed tracing

Alternatives Considered

AppDynamics

Switched From

Dynatrace
Verified Reviewer
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/07/2020

Performance Monitoring made easy

I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored. I highly recommend New Relic.

Pros

The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all.

Cons

To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 06/12/2021

Very useful for our teams while on-call

It' s an essential tool for teams on-call that needs to understand alerts in their apps

Pros

Easy to track issues
Great tool to query logs and make custom graphs or get to the raw information.
Good integration with opsgenie.

Cons

The mobile app it´s not as good as the website, sometimes i get a blank screen as results in the error section

Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 18/12/2019

Monitoring for Applications and Systems

We like and use New Relic, but it is no longer our only monitoring solution, as we need to use several tools to hit all of the needs that it once hit on its own.

Pros

New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings.

Cons

New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 28/04/2019

Solid APM capabilities and a cloud-native approach to monitoring

APM vendors are a dime a dozen, New Relic is one of the most experienced and it shows in the product and support.

Pros

New Relic has been around for a while, they were founded in 2008. That's over 10+ years in delivering application insights to customers. I started working with New Relic while with VMware, they were overkill for infrastructure but really shone when it came to applications. The ecosystem is active, there are plugins for many popular applications and solutions. They run big data analytics on the backend to provide insights based on patterns observed. Dashboards are easy to setup and customize, and the UI performance is snappy.

Cons

There are a ton of different products within their portfolio so it is somewhat daunting to figure out what works for you. Even worse, pricing varies on multiple factors so it's not straightforward to predict your costs. They do offer a free trial though, like many similar products. While there are many plugins available for New Relic, they are often maintained by partners or other users and are not directly supported by New Relic.

Mugurel
Mugurel
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 10/01/2018

New Relic is a very good product if you have the budget for it.

Pros

The strongest point of New Relic is the granularity of the information and that it's a very good fit for any Rails app.

Cons

The big issue I have with New Relic (and the one that made switch to a different provider) is that the pricing is outrageous.
Unless you are with a Corporation that does not mind throwing $$$ per month on this service, the free version is barely an good.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 25/06/2021

A great product

My experience with this product is amazing and I would definitely recommend it.

Pros

This product is very easy to integrate with your application and is very easily customizable as well. You can monitor the application health, latency, memory used and so much more and also customize the dashboard according to your needs.

Cons

It is a bit confusing to learn and adapt to it in the starting but once you get the hang of it, it's an amazing product.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2019

Profile your app in production

Pros

NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance.

Cons

Too pricey for small teams and startups.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 03/04/2022

Best Devops Tool

Pros

Best Incident Management, regular enhancement in optimizing of tools and good server monitoring facility.

Cons

Higher cost, log management is not efficient and less user friendly.

kalaiselvan
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 31/10/2019

New Relic Review

Overall, it is a good monitoring system to identify the bottle necks on the systems effectively.

Pros

New Relic can be used to monitor system performance effectively in the enterprise systems.

It gives better visibility on number of API Hits with Success and Failure Counts.

It helps to have the centralized monitoring systems for all the servers, processors and API's.

we can set up a prompt alert for the SLA failure on the performance of any API's or Processors.

Data visualization on the success and error rate shows the clear picture on the performance.

Cons

Licensing is too expensive.

Some time page hangs up and we need to reload the page.

It focus only on the software's. would like to have hardware performance monitoring.

Michael
Michael
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/01/2019

New Relic for Monitoring

Pros

I LOVE how easy New Relic is for monitoring my system performance. Specifically the Insights portion of the software. For those of us that are non-technical, it is easy to set up a custom dashboard to show me graphs of the information I need to know at a moment's notice.

Cons

I am part of the team that monitors the traffic rather than connects everything. As a result, I have zero dislikes about the software, but am not tied to the back end processes.

Arpit
Arpit
  • Industry: Computer Software
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/03/2018

Powerful application monitoring tool

I have used this application to track my application status on production. It gives us a deep insight as to what is happening around with the application.

Pros

You can track your application real time using the tool. You can check the errors, load distribution, response time and almost everything that you are concerned about the application that is live on production.
You can deep dive in to the sluggish SQL queries and find out the culprit.
You can track your application all the way from QA environment to Production if you have integrated New relic on all those servers.
It is very powerful and helps you in keeping the application in production up and running smoothly.

Cons

The price. Price is something which can be improved. It is very expensive and the evaluation period is also not sufficient.

Jeffrey
  • Industry: Information Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2018

Amazing server and app reporting tools

Completely satisfied with this toolset.

Pros

Instant alerts on server issues. Performance testing may be performed with analysis of every service running on the environments. System uptime is being reported on daily with the toolset being most easy to use without slowing down performance. Training provided by new relic team was amazing, from our testers to engineers, everyone benefitted from understanding how to use the tool. We are currently running it on our UAT and Prod servers and the information gained has allowed an increase in performance via optimizations and a decrease in debugging.

Cons

Not many cons that i can mention. The tool has been a rather good addition to our tech stack. A strong machine is needed which can be costly if the server will be sitting in the cloud.

187 reviews