User Reviews Overview
About Marketing 360
Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization...
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- Used Daily for 6-12 months
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Review Source
Great Team of Professionals to Work With
It all works together. That is incredibly important. You need all your sources to be able to come into one location and be tracked. Leads are the businesses life blood.If you can't track everything you do, you are just shooting in the dark.
Pros
Most small businesses have a person to do their website, another to do their social media. Working with the team at Marketing 360 I have an expert in every field working on my businesses that are working together. They created a great logo, an incredible website that I have received major accolades for, social media, blogs, videos, etc. that all work together to make my business look professional and keep me on page one for all my keywords. Then they do all the things I hate doing like setting up and populating my CRM. They provide a calendar where my assistance can update my calendar. Then they do something most small businesses never do; they track EVERYTHING. We know immediately when something is working or not working. Most businesses are just shooting in the dark. This process take a while. If you only tried Marketing 360 for 6 months, you haven't given it a fair shake. Marketing takes a while. I know. I have been doing marketing for several years. It takes time to dial it in. Time busy business people do not have. That why I turned 99% of my marketing over to a TEAM, the team of Marketing 360; They work together to bring me customers and brand my business with a consistent message.
Cons
I wish the calendar would tie into my other calendars. Other than that, I have been very satisfied with Marketing 360 and the software.
Response from Madwire
Roy, thank you so much for your review and feedback. We appreciate and value the feedback. All ships rise together and we are excited to work with you and build your business up continuously. Thanks for your business.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
The exact awesomeness anyone would be looking for. Try Marketing 360.
Truly appreciates the efforts I have experienced from this tool. I treasure Marketing 360.
Pros
Marketing 360 will do all the job for you. It is the most effortless software I have used so far. The best part about Marketing 360 is that it centralizes all the functions in one place simplifying work and saving time. The cost of employing several other softwares for the job is cut down. Eventually, marketing has been made easy and smart.
Cons
Marketing 360 is probably one of the most user friendly softwares with the most flawless performance ever.
Response from Madwire
Monica,
We are thrilled to hear that you have had such a positive experience with Marketing 360! Our team works tirelessly to provide our clients with the most efficient and user-friendly software, and we are happy to see that it has made a difference in your work.
We understand the cost and time-saving benefits of having all marketing functions centralized in one place, and we are constantly striving to improve and simplify our platform for our customers. Thank you for choosing Marketing 360 as your go-to marketing solution.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Save Your Time, Money, Sleep, and Cost for Anxiety Medications You Will Need while working...
My overall experience with Marketing 360 / MADWIRE was incredibly frustrating and disappointing. I felt that there was a distinct lack of transparency regarding costs, especially for content creation services. The quality of service, particularly the content produced, left much to be desired. What's more, the advertising strategy was ineffective, and I managed to achieve better results independently. Customer service was lacking, and my requests seeming to be neither respected nor adhered to. Unjustified charges were another major issue, and the refusal to refund my unused budget upon contract termination added to my dissatisfaction. I felt that the value I received for the money I invested was extremely poor.
Pros
The one aspect I did appreciate about my experience with Marketing 360 / MADWIRE was their initial work on creating my website. Despite some communication delays on my part, the final product was visually appealing, and I was genuinely pleased with how it turned out. This, however, was the only part of their service that met my expectations.
Cons
Lack of Transparency: I was genuinely frustrated with the unclear communication about the costs of services, especially regarding content creation charges. I couldn't believe how much was being charged for short blog posts, especially given their subpar quality.Quality of Service: I was unhappy with the level of service I received. The quality of the content produced by the company was disappointing, and the advertising strategy proved to be ineffective. I was even able to achieve better results on my own.Customer Service and Communication: I felt blamed for the slow pace of communication and believed that my requests were neither respected nor adhered to. My account manager, despite their role, wasn't able to deliver tangible results.Refunds and Billing Practices: I was infuriated with what I saw as unjustified charges, especially related to content creation and the unused advertising budget. The company's refusal to refund the unused budget upon contract termination added insult to injury.Website Shutdown: To top it all off, they shut down my website as soon as our contract was terminated.
Top Marketing 360 Alternatives
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Solid Marketing Automation .
It is our all time marketing tool. Campaigns,lead management and general marketing. It handles so much marketing related tasks with ease.
Pros
Easy to cut across all social media platforms for marketing. It has all topics and products of choice.
Reduces cumbersome emails related to marketing.
Appointment scheduling for meetings are fast and done online.
Best follow up for billing and invoicing.
Cons
I think it has been a great experience and well supported Incase we need assistance.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Matrix360
Very satisfied customer, Thank you.
Time saving and less effort.
Pros
- It offers a comprehensive suite of marketing tools in one platform, which can simplify marketing efforts for small businesses.
- The platform is user-friendly and easy to navigate, even for those with limited technical knowledge.
- The analytics and reporting features are robust, providing valuable insights into website traffic, email campaign performance, and other key metrics.
- The customer support team is responsive and helpful, offering guidance and assistance when needed.
- The pricing is transparent and competitive, making it accessible for small businesses with limited budgets.
Cons
It's an all-in-one marketing platform that can help you streamline your marketing efforts and save time.
Response from Madwire
Milla,
Thank you for taking the time to leave us such a detailed and positive review. We are thrilled to hear that our platform has been able to simplify your marketing efforts and provide valuable insights through our analytics and reporting features. Our customer support team works hard to provide responsive and helpful assistance, so we are glad to know that you have received guidance when needed. Thank you for choosing our platform for your marketing needs. We appreciate your feedback and look forward to continuing to support your business.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Worst company you could use for marketing
Absolutely horrible. Charged me $3,500.00 for the first two months and provided nothing. Then when they finally got my google ads running they would not provide me a statement.
Pros
Nothing, They do not deliver anything they promise.
Cons
Everything. They are liars...They take your money and don't provide the advertising.,
- Industry: Airlines/Aviation
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
All In One Marketing Platform
Pros
The software is simple to use. Worldclass support team. Social media intergration has really helped me to boost numbers and our brand. The customer login portal is straightfoward and easy to use. The visual presentations are the best, I have worked with other marketing tools and nothing beats or comes close to this.
Cons
No drawbacks, works perfect for me and my company
Response from Madwire
Martin,
Thank you for taking the time to share your positive experience with us. We're glad to hear that our software has been simple to use and that our support team has been able to assist you effectively. It's also great to know that our social media integration has helped boost your numbers and brand. We appreciate your feedback and are happy to have you as a satisfied customer.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Marketing 360 is my go-to for all my digital marketing needs! It's user-friendly and packed...
Pros
I love the seamless integration of all marketing tools in one platform. The reporting and analytics are also top-notch.
Cons
I wish the pricing plans were more affordable for small businesses. Also, the learning curve can be steep for beginners.
Response from Madwire
Alberto,
Thank you for taking the time to leave a review. We are glad to hear that you find the platform to be user-friendly and are enjoying all the features. We look forward to continuing to work with you!
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Marketing 360
I would totally recommend this software for upcoming businesses to boost their digital sales
Pros
It has really helped boost my sales and that of my team because of its features like social media integration where it boosts my numbers up and converting more sales
Cons
I feel like where i did not have a good experience is with the customer care. They are really slow
Response from Madwire
Isaiah,
Thank you for taking the time to share your experience with our product. We are thrilled to hear that it has helped boost your sales and the sales of your team. We appreciate your support and we will continue to work hard to provide valuable features that can enhance your business goals.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Maximizing the Potential of My Business
This tool has transformed the way I run my business, allowing me to centralize and automate many of the previously time-consuming processes.
Pros
What I liked most about this platform is its customization capacity and the ease of use, integrating all the marketing and management tools in one place has greatly simplified the daily operation of my business.
Cons
One of the aspects that I liked least about the platform is that, despite being quite complete, it can be a little overwhelming at first, especially for those who are not used to integrated management systems.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
All essentials needed to manage and grow your business, Marketing 360 is the perfect solution...
Everything worked out so well.My brand is now known all over and am getting more clients day by day.I am a happy user.
Pros
Nowadays everybody is entangled to social media, and with this incredible software you can easily reach the right audience for your business.The software is very easy to use.It has really promoted my brand and it's really nice to talk to your clients through messages.It helps your hard work to pay back,I highly recommend it even for the begginers it's the best.
Cons
Everything about Marketing 360 is amazing,no cons.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Marketing 360 true review
disgusting, absolutely nothing in return for a huge investment. Could never contact any who could help. Took days to correct a misspelled word, Would be open to talking with anyone thinking about using 360
Pros
They had great pitch, talked great game, and complete non performance
Cons
continual message - "This takes time, no worries you will see" Well $44000 later and I see nothing
- Industry: Investment Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Need Professional Help? You need Marketing 360
Nexgen Software Services http://nexgent3.com/ has been in business since 1997. We have always done VERY well with simple advertising up until about 2 or 3 years ago. Sales have slipped and we have had a hard time reaching our desired customers. I finally broke down and started looking for professional help. I spent a lot of time online searching through many different marketing firms. There are so many to choose from it really made it a difficult choice to finally pick one. The reason I picked Marketing 360 was simple. The videos and the mentality they promoted in their videos was the same as my company. I know we work hard if not harder than anyone for the success of our clients and I felt that Marketing 360 was going to give me that same attention to detail that we needed. The day trading / investment world is a very competitive marketing arena. Probably more difficult than Doctors , Lawyers or Plastic Surgeons. Bottom line, everyone as Marketing 360 have done everything possible to make our business grow. We have now been with them for over 6 months and the difference in our online marketing , SEO and online presence is night and day what it was before. If you need help, professional help, you must make the commitment and let Marketing 360 work to help you better your business. I would highly recommend them , I can't see myself or my business being without them. I hope you will take the time to really investigate and give them the opportunity.
I have clients that are in the marketing business and I have had them personally audit everything that Marketing 360 has done so I could get an honest outside second opinion. The results didn't surprise me, my audit of M360 was a resounding 110% positive.
Taking the leap of faith is the hard part. Loving what they do is the easy part. I appreciate and look forward to continuing some exponential growth with Marketing 360.
Pros
Everything is very simple and easy to use.
Cons
Only thing I would like to see is live up to the minute stats which i think is coming on the next version.
Response from Madwire
John, thank you so much for taking the time to give us your input! You've been a very loyal customer over the years and we have really enjoyed partnering with you. Ultimately, we exist to help small businesses grow; we're honored you chose us! It's not easy to trust others with the success of your business, and we take that responsibility seriously. Thanks again!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A Comprehensive Marketing Solution
Marketing 360 offers a comprehensive marketing management solution that is highly regarded by companies looking for a centralized platform to streamline their marketing activities, maintain brand consistency, and make data-driven decisions. My experiences are generally positive, but the suitability of the platform can vary according to the specific needs and goals of individual companies.
Pros
Its ability to streamline marketing management, provide centralized control, provide real-time insights, and support a wide range of marketing activities. It's a versatile tool that can cater to businesses looking to streamline their marketing efforts and make data-driven decisions.
Cons
The pricing structure may not be suitable for all businesses. Facing issues related to the accuracy or comprehensiveness of performance metrics and data. This can affect the ability to assess the effectiveness of campaigns, effectively managing the platform may require significant time and resources, which can be a concern for small businesses or those with a limited number of marketing staff, Compatibility issues with existing systems or tools when integrating marketing 360 affecting workflow, complexity for basic needs.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
The awesome Marketing 360 !
Overall, mine experience with Marketing 360 has been positive. The platform has helped us streamline our marketing efforts and has provided us with the insights we need to make data-driven decisions. While the cost may be a barrier for some businesses, the personalized approach and comprehensive features make it worth the investment!
Pros
Marketing 360 offers a range of tools and services that help streamline our marketing efforts. From email marketing to social media management to website design, everything we need to reach our target audience is available in one platform. The website takes a personalized approach to their services, ensuring that the solutions they provide fit our specific business needs. The team of experts assigned to our account are knowledgeable and helpful, providing us with advice and guidance whenever we need it. The Marketing 360 interface is intuitive and user-friendly, making it easy for us to manage our marketing campaigns. The platform is well-designed, and it's easy to navigate to the different features and tools. One of the standout features of it is the analytics and reporting capabilities. The platform provides in-depth insights into our marketing efforts, including detailed reports on website traffic, social media engagement, and email campaign performance.
Cons
The cost of using Marketing 360 can be high, especially for smaller businesses. However, the platform's comprehensive features and customized solutions make it a worthwhile investment and like any new software, there is a learning curve when it comes to using Marketing 360 effectively. However, the team at Marketing 360 provides ample support and resources to help us get up to speed.
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Comprehensive Marketing Program In-A-Box
We just switched to the new version of the Marketing 360 platform and it is vastly improved, especially in terms of expanded reporting capability. This is great for me (as a data wonk) because typically I have been using GA for advanced filtering and segmentation tools to customize reports; however, the new reporting offers great new insights, filters, et al, at the touch of a button as well as the baseline KPI I need to help run my e-commerce business.
We've also been using the CRM in dedicated fashion. We're enjoying using it because the average person can use it without a great deal of difficulty, and if offers unique features we can't get in similar products like tracking lead interactions that I choose to share with individual members of my sales team. The conversion inbox keeps me on top of everything.
The advertising interface serves as a great resource for me to follow project status, track my budget and digitally interact with my marketing executive and project specialists. I still prefer to give those guys a regular phone call, but for those who prefer to work exclusively in the digital world, all the tools you need are there.
A recent value add was the new outbound email platform. To me it most resembles MailChimp, with drag-and-drop composition tools, but there are also features that were paid add-ons with MC, like the "Design and Spam" test. All of this is part of the platform.
I'd say if you are a small-to-medium size business that needs a low-maintenance, easy-to-use
comprehensive web sales and marketing solution for not a lot of bucks, this is a great choice.
Pros
Functional scope, ease of use, reporting.
Cons
Web-only. Some users want to work offline.
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Bad Business a SCAM
AWFUL
Pros
The software is not great! They are very disrespectful had problems in the past with communication too big of a company to handle your account they have too many on staff and stuff didn't get done. Your account is handed down to too many people and you have to talk to too many people to get it done. I thought I would give them another chance to see if they could do better but they again bad communication if one representive has a problem with you they don't give you a chance! The client is always right not the other way around?? Very disappointed in this business back then and even now. The software sounds so great but Yodle is better! I don't have problems with marketing companies just if they perform correctly this one is a SCAM and I feel for it once. I READ the bad reviews on this company before considering going back got nothing but phone calls told them I was looking at all my options and it just went from we want to work with you to WE ARE NOT THE RIGHT BUSINESS FOR YOU. WOW IN AMAZEMENT I WAS GOING TO SPEND 7,000-10,000 ON PPC ADS but not now. I guess they thought I was kidding I wasn't. I'll post this everywhere if you are a business owner don't fall for the high Pressure Sales Tactic I wanted to check what other business they have done guess they can't back up what they can actually do. DON'T GO HERE YODLE IS THE BEST BANG OR JUMPFLY!
Cons
AWFUL YOU DONT KNOW IF ITS WORKING ! SCAM
Response from Madwire
Hi, Petra. Our software has changed and improved significantly since 2013 when we last worked together. We provide full transparency within the platform, so you can see the results you are getting from Google, Bing, etc. And we know we are not the best fit for every business. If we believe that our team or technology is not the best fit for your needs for whatever reason, we are going to be honest about that. We want every small business to find a partner that best meets their specific needs, whether that's us or another solution.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
I recommend Marketing 360 100%
The platform's increased trustworthiness stems from the fact that it can be accessed via the cloud, the online, and mobile devices. Since we can handle both content management and social media management inside Marketing 360, we can more efficiently reach a wide audience and capitalize on the growing trend toward online marketing. It has been remarkable to see how the platform has contributed to the development of both our company and the surrounding community.
Pros
Several marketing execs at Madwire including the most current one were great to deal with. To begin, if you're looking to promote your business on social media, Madwire is hands down the best option. Due of my lack of experience with social media, I was confused as to how everything operated. The help desk team put everything together, helped me grasp the concepts I required, and took over the rest without a hitch. She has simplified our social media marketing strategies and provided us with actionable advice and direction every step of the way. Her expertise, reaction speed, and originality really beyond my expectations, and I would suggest her and Madwire to anybody trying to boost their social media marketing efforts.
Cons
We have no complaints from Marketing 360, rather our department is happy
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
A Comprehensive Review of Marketing 360
Our experience with Marketing 360 has been largely positive. The software has helped us solve various business problems, such as streamlining our marketing campaigns, tracking customer interactions, and analyzing campaign performance. As a result, we've realized numerous benefits, including increased efficiency, improved targeting, and better ROI.
Pros
One of the things I liked most about Marketing 360 is its wide range of features. The software offers a robust set of tools that are impactful for our business. Additionally, the product is incredibly user-friendly, making it easy for our team to navigate and utilize its functionalities. Integration with our existing business processes was smooth and hassle-free, saving us valuable time and effort.
Cons
While Marketing 360 has many strengths, there are a few areas that could be improved. We feel that certain features could benefit from further development or customization options. Additionally, there were a few aspects of the product that posed some difficulty during the initial stages of implementation. However, the support team was responsive and helped us overcome these challenges.
- Industry: Photography
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
DO NOT HIRE THIS "COMPANY"
If you're considering "hiring" Marketing 360, don't! You need to run. I put quotes around "hiring" because this is not a marketing company, this is a SaaS company. They simply want you to spend money with them so that they can charge you for their CRM, and website software every month. You'd be much better off paying for a software that is built specifically for your industry rather than a general one like theirs.
They market themselves as being incredible providers of SEO content, websites, and PPC campaign experts. I have been with this company for 6 months now. I've spent over $8,000 with them and I have received maybe 3 bad leads, and some poor excuse for content. They sometimes don't even respond to my emails. They will wait days to weeks just to get me on the phone for a response. Guess they don’t want things in writing?
Do not let the initial sales call fool you, it's all empty promises.They’ll try to tell you that they’re doing the right thing by creating a website for you for free. My website was under construction for THREE MONTHS. Not a long time if the website was good, but it was a LOUSY excuse for a website. It got to the point where I didn’t even want them to make it anymore because we were wasting valuable time. Nothing on the website proves that it will convert sales, they only want to create you a new website so they can tie you in to it, because once you stop paying them the website doesn't exist anymore.
I strongly feel they are not out to help, they
Pros
Nothing, I can't say that a single thing about my experience has been pleasant. At the most, my account rep is a nice guy, but still doesn't necessarily make him good at his job. Absolutely everything, poor customer service, lack of communication, limited on-boarding support. I literally do not know where they are getting these good reviews from, because none of them have proven to be true in my case.
Cons
Absolutely everything. Their customer support is awful, and the software itself is horrible. It's supposed to be a one size fits all software. You are much better off getting something industry specific.
Response from Madwire
Hi, Jonathan. Thank you for providing your perspective. We hate to hear that any client isn't 100% satisfied with both our team and technology. We can see that you have since spoken with our team, which we appreciate.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Good company!
Pros
Even more than the all in one cross platform marketing that's available to the small business owner, we've been very impressed with our account reps. Very knowledgeable, genuine concern for the clients marketing results, lots of helpful advice without being pushy, and hyper responsive and patient.
Ideal for the small business owner who couldn't begin to navigate the waters of SEO, Social Media, Website optimization, review management, Google PPC, blogging etc much less synergistically with a consistent marketing approach. The creative team is top notch as well.
Cons
My one complaint is never really knowing how much of your budget is going for the media spend. You spend $2000 per month for adwords, but your $2000 are converted to M360 dollars before the spend. So you're always wondering how your dollar converts to Marketing 360 dollars. Other services we've used show us exactly how many dollars go to Google for example.
But I have to say our results are better here anyway - which is what matters most.
Response from Madwire
Thank you for taking the time to leave a review Larry! We designed Marketing 360 with the intention of helping small businesses succeed and your business is a great example of that! We thrive on creativity and hire the best creative people in the industry. As for your budget concerns, your Marketing Executive should be able to clear up any questions that you may have. Thank you so much for partnering with Marketing 360 Larry and we look forward to much success for you in the future.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Awesome experience!!
We have been with 3 different SEO/Web Optimization companies in the past 4 years and I can tell you with absolute confidence that Madwire is the BEST out there. Our Account Rep, Julian, is outstanding and we literally feel like he is one of our employees (for a fraction of the cost of course, shhh!). These guys and ladies are the OPPOSITE of hands-off, and the communications I receive from their team are often and effective...almost daily. In fact, usually I am the one holding things up as they wait on deliverables from us. Julian and his team are constantly looking for ways to optimize our budget and drive more (and better) traffic to our website. Yes, we had to increase our initial budget with them by 4-5X within 6 months of signing a contract (as they helped us set a realistic budget to meet our overall revenue goals), but it's all for a good cause. After all, if as a business owner you are seeing an exponential ROI, you would be crazy not to increase your budget, right? Unless you don't want to grow your business. And again, I feel like every dollar we spend is being put to good use with Madwire. I can't say enough good things about them.
Our future looks bright now that we finally found an online partner who actually cares about us as a customer and one who is partnering with us to grow our business indefinitely.
Pros
We have the best online support for a fraction of the cost of hiring someone ourselves.
Cons
It isn't free.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Amazing Partner
Our overall experience with Marketing360 is that they are top tier. Our [SENSITIVE CONTENT]is such a great person to work with and has taken our website and social media to a whole new level. We wouldn't be at the level we are currently at without
[SENSITIVE CONTENT] and Marketing360.
Pros
Marketing 360 and their team of associates go above and beyond with their software and customer service. Our [SENSITIVE CONTENT] keeps us on track and updated with the next step we need to take and using their software has made understanding everything in the marketing world so easy to understand.
Cons
I wish we would have found them earlier
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Not a website company
Awful! Unbelievably awful!
Pros
Nothing, I personally worked with each of the individuals assigned to my account to get my website to look and do what I wanted. What they tell you when they are selling you is that your site can be customized to look exactly the way you want it to, as long as you sign up for the premium package. Thank you very much! NO they do NOT. Marketing and Sales and Production are NOT on the same page. What they create for you, what you are sold, how you are communicated with (not at all) and their internal communication is non-existent. Seriously, going with this company has been one of the WORST experiences in my practice life.
Cons
Being SOLD something they do not provide at the higher price point and being told that they could do it in the next couple of days and then months later it still had not happened, I had already been shuffled through 5 people and still did not have a functional website, it had broken links and was missing pictures where they should have been.
And of course, when I fired them for NOT providing the level of service I was sold, they are still hounding me for more!
Response from Madwire
Hi, Thank you for the feedback. A member of our management team would love the opportunity to speak with you a little more about your experience. We'd like to understand which team you were working with, so we can look into the specifics on the project and address any issues. Here's our main line: 888-872-3734 Thanks again.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Good at the start
We signed up after doing our due diligence and finding that M360 ticked all the boxes. The sales process was great, and we signed on. Out of the gates we felt things moved very slow with not very much communication. We trusted that things were being done behind the scenes. Once ads were launched we definitely saw an increase in traffic, but conversion rates didn't change. The first month we had regular communication with our marketing executive but it dropped to nothing after that. We had to continually reach out and demand the changes we needed made, instead of them being proactive and offering advice and consulting us as they promised. We continued to chase them to make improvements to the ads, to our site, to make banners, etc. Once our 6 month contract was up we were happy to leave and take things over on our own. Be sure that they use YOUR Google Analytics, and Merchant Account so you keep your data. Initially they told us that wasn't possible and we trusted them. Turns out they can as we added a second site and told them we wouldn't go with them if they didn't use our accounts. So now we have all of the analytics data for one site, but not the other.
Pros
The dashboard is great, my favorite part of the whole experience.
Cons
The lack of communication with the team.