--- description: Review of Mention Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mention | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Social Media Monitoring Software](/directory/4221/social-media-monitoring/software) > [Mention](/software/141322/mention) # Mention Canonical: https://www.softwareadvice.co.uk/software/141322/mention Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.uk/software/141322/mention?page=2) > Mention is a media monitoring solution designed to track, analyze, and engage with online conversations related to brands, topics, or public figures. It is used by organizations for tasks such as brand management, public relations campaigns, competitive analysis, crisis management, and market research. The platform monitors a wide range of online sources in real-time and provides historical data spanning up to two years. It supports keyword-based and page-based monitoring alerts. Features include sentiment analysis and share of voice metrics, presented through auto-updating reports and dashboards. Dashboards are available in multiple templates and offer analytics on metrics such as reach, volume, sentiment, location, source, and emotion. The system includes tools for content creation and curation, supported by artificial intelligence, to assist with social media management. Users can schedule and publish content across major social networks from a centralized interface. Collaborative features include approval workflows and a content library to help maintain consistency across teams. Mention provides real-time alerts when a brand is mentioned online, enabling organizations to address potential issues. It also offers tools for market research and competitive analysis, allowing businesses to monitor industry trends, competitor activities, and other relevant developments. > > Verdict: Rated **4.7/5** by 288 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 288 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mention - **Location**: Paris, France - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$599.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Company: Starts at $599/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Audience Engagement - Audience Targeting - Automated Scheduling - Boolean Search - Brand Management - Brand Tracking - Competitive Analysis - Competitor Monitoring - Content Library - Customer Advocacy - Customer Experience Management - Customer Segmentation - Dashboard - Data Visualisation - Email Alerts - Hashtag Tracking - Influencer Tracking ## Integrations (3 total) - Geckoboard - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Social Media Monitoring Software](https://www.softwareadvice.co.uk/directory/4221/social-media-monitoring/software) ## Related Categories - [Social Media Monitoring Software](https://www.softwareadvice.co.uk/directory/4221/social-media-monitoring/software) - [Social Media Marketing Tools](https://www.softwareadvice.co.uk/directory/3905/social-media-marketing/software) - [Marketing Software](https://www.softwareadvice.co.uk/directory/4630/marketing/software) - [Reputation Management Software](https://www.softwareadvice.co.uk/directory/4509/reputation-management/software) - [Social Media Analytics Tools](https://www.softwareadvice.co.uk/directory/3525/social-media-analytics-tools/software) ## Alternatives 1. 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Excluding a website or a given term from the alerts is super easy and efficient. > > **Cons**: Nothing really. The website and its mobile version are easy to use. The email I'm getting every day is perfect. ----- ### "Most easiest way to track your brand keywords" — 5.0/5 > **Umang** | *26 June 2018* | Recommendation rating: 9.0/10 > > **Pros**: When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions. Mentions is the tool by which you are able to track any keywords that are being type in social platforms. This way you can track if it is positive, negative or neutral comments. > > **Cons**: I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software. ----- ### "Excellent way of tracking when your company is mentioned on social media" — 5.0/5 > **Verified Reviewer** | *11 October 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: - Very easy to set up - Once set, we were able to link to slack and get a report of what was happening on social media every day (regarding our brand) - a go-to tool for our company > > **Cons**: None. We really enjoy using Mention and would recommend to any online business owner\! We didn't have any issues with it so far. > > From a business owner's point of view, Mention was the ideal set and forget solution. We set it up, then I knew exactly how customers felt about our company. ----- ### "Great Product, Great Price\!" — 5.0/5 > **Ben** | *3 December 2015* | Financial Services > > **Pros**: thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems, > > **Cons**: doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content > > HomeBridge Financial Services, Inc. is a financial company that wanted a better way to monitor our brand mentions across the web. With Mention, we found an easy to use product that would allow us to monitor our brand across the entire web (not just social sites that limit many other popular products). We're now able to identify and react all types of posts; significantly improving our engagement success. This also helps improve our customer service, by allowing us to quickly respond and alleviate customers that may need assistance. I highly recommend this product to anyone looking to get a hold of their brand reputation. I'll be looking for this review post in my mention feed too :) ----- ### "If you can get it in the budget, it's a no brainer" — 5.0/5 > **Mike** | *5 October 2015* | Marketing & Advertising > > **Pros**: Quick to set up, easy to adjust, friendly and responsive support staff... fast learning curve\! > > **Cons**: You get pretty flooded with results in the beginning which can be overwhelming and turn some people off that the service has just thrown a wide catch net over the internet and giving you everything\! BUT it's only as good as what you put in... it's up to YOU to get the most out of it, put in the right search terms, the right filters and it's amazing how accurate it can be. The con here is that it might be a good idea in the onboarding phase to ensure people understand this (maybe I missed it). > > I only used the trial so I don't have a long history with the service. I've been a marketing professional for over 10 years and understand the value of time, knowledge and keeping up with discussions going on about your product and the people associated. I'm impressed with how easy it is to set up and get back to work... you can tweak settings as you start getting results to really hone in on what you're after. There's no point rambling on about Mention, it simply does what you expect it to do in an intuitive way. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.uk/software/141322/mention?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/141322/mention) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data