--- description: Review of Conversational Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Conversational Cloud | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Manufacturing CRM Software](/directory/3825/manufacturing/software) > [Conversational Cloud](/software/13840/liveengage) # Conversational Cloud Canonical: https://www.softwareadvice.co.uk/software/13840/liveengage Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/13840/liveengage?page=2) > LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels. The Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation. Conversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more. > > Verdict: Rated **4.3/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: LivePerson - **Location**: New York, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Brazil, Canada, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, South Africa, Spain, Türkiye, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Scheduling - Autoresponders - CRM - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Churn Management - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Segmentation ## Integrations (9 total) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) - [Account Management Software](https://www.softwareadvice.co.uk/directory/3606/account-management/software) - [Auto Dealership CRM Software](https://www.softwareadvice.co.uk/directory/3171/dealership/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Alternatives 1. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Best of Breed live chat platform for supporting online customer service needs" — 5.0/5 > **Chris** | *4 January 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support > > **Cons**: As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms. ----- ### "Great tool for our reps who live chat to our customers" — 5.0/5 > **Verified Reviewer** | *16 October 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The support. Live Person's support is second to none Beautiful UI > > **Cons**: Like all SAAS, you do get down time. Few and far between > > Providing customers with other ways of reaching out to our customer service ----- ### "Horrific customer service and stability" — 1.0/5 > **Conner** | *19 February 2020* | Luxury Goods & Jewelry | Recommendation rating: 0.0/10 > > **Pros**: Ease of use. Reporting package. Dashboard. > > **Cons**: Customer service. Service outages. Glitches. > > Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible. ----- ### "Works seamlessly and has a great reputation in the industry" — 5.0/5 > **Verified Reviewer** | *24 September 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use. > > **Cons**: I have found nothing I do not like about this software. Used them for years until the price got a bit high for me. ----- ### "Gets better every day\!" — 5.0/5 > **Thomas** | *6 September 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale. > > **Cons**: The learning curve at first was a bit daunting, but in a few weeks you'll realize the analytics built into LiveEngage is second to none. You really need MCS for the agents to know when and if they should jump in to a conversation, in most cases, again, our FAQ bot handles all simple engagements, and then the agent jumps in to close the deal. > > Overall, the return on investment here is HUGE. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/13840/liveengage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/13840/liveengage) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data