IDEXX Neo Reviews

Pros

The ease of access from any location allows for doctors to work on notes from home, access accounts when on-call for emergencies, or out on the farm for large animals. The reports are very helpful for managing the business.

Cons

Prescribing medications can be tedious at times, but once prescribed, medications are easy to track.

Pros

The software gurus listen to the user's needs and are constantly updating features to improve and add functions

Cons

Newer product and they are still working to make it a perfect product

Alternatives Considered

Covetrus Avimark and Cornerstone Software

Reasons for Choosing IDEXX Neo

It was not cloud based, they wanted a transfer fee, update fee, when I bought the clinic - so, I spent that money on a new cloud based system.

Switched From

Covetrus Avimark

Reasons for Switching to IDEXX Neo

Cloud based system they were actively improving to be better then cornerstone

Pros

cloud based system
affordable comparitively

Cons

poor estimate capabilities
updates interfere with current processes, forms, etc.
multiple windows to click through (lost time/efficiency)
weak customer service (always say they are considering updating "whatever issue you have"

Alternatives Considered

Covetrus Avimark and Covetrus Pulse

Reasons for Choosing IDEXX Neo

Hoping to increase efficiency and remedy issues with previous software.

Switched From

IntraVet

Reasons for Switching to IDEXX Neo

contract negotiations and good sales team

Pros

For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient.

Cons

Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however.

Alternatives Considered

Cornerstone Software and DaySmart Vet

Reasons for Choosing IDEXX Neo

I was tired of waiting for the promised updates, and furthermore didn't wish to invest several thousand to keep the software functional. Also wanted a cloud-based platform for ease of use (no longer had to drive to the clinic to retrieve info or perform call-back, appointment reminder calls, etc.)

Reasons for Switching to IDEXX Neo

Price, functionality, subscription-based (continuous free upgrades)

Pros

The office uses IDEXX for both reference and in-house labs, so the integration with Neo is fantastic. We also signed up for WebPacs so our imaging would be integrated. The PMS is very user friendly.

Cons

We would love to see a minimum dispense fee comparable Cornerstone's minimum dispense fee functionality.

Alternatives Considered

DaySmart Vet

Reasons for Choosing IDEXX Neo

NaVetor was too new and not user friendly enough for the volume at our office. Prior to using a cloud base PMS, I use Cornerstone at my previous practice but wanted cloud base over onsite server.

Switched From

NaVetor

Reasons for Switching to IDEXX Neo

Recommendation for [SENSITIVE CONTENT HIDDEN] from Furry Friends Mobile Vet.

Pros

Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS.

Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better.

We certainly also appreciate the ability to run NEO on very inexpensive hardware.

Cons

As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature.

NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart.

Pros

-Easy to transfer and set up, Idexx did most of the work for us
-Great Service
-Bundled with our other Idexx services
-Great for remote logins
-New Improvements, and updates constantly
-Cloud printing
-Customizable to your needs

Cons

-Not ready for hand held devices yet
-Reports take some time to get use to
-Not an easy way to track, Billed vs Payments
-No quick way to itemized invoices when doing statments

Pros

Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests.

Cons

Need more ability to customize procedure templates and appt reminders (by appt type)

Alternatives Considered

Cornerstone Software

Reasons for Choosing IDEXX Neo

Avimark was used for 20 years and was full of useless codes and information

Switched From

Covetrus Avimark

Reasons for Switching to IDEXX Neo

Price, ease of use

Pros

Customer service is great. They are good about taking enhancement requests and improving the software. It’s fairly easy to use. We use IDEXX reference labs and all of our lab reports get automatically saved to the patient’s file.

Cons

Some of the reports are lacking. Inventory reports/records could use some improvement. There are a few other things, but I foresee IDEXX Neo making the necessary changes.

Pros

I like that it can be accessed completely online and they help icon is usually really helpful. As a new clinic with no one that has ever use this software, it was very easy to figure out.

Cons

Some basic functionality’s that are these offers have are not an option with Neo. For example you cannot send records to another practice directly from the system. Do you have to save individual items and send it over in an email outside of the program. Also the reports for cost of goods or not completely accurate

Alternatives Considered

Covetrus Avimark and Cornerstone Software

Reasons for Switching to IDEXX Neo

The cloud option/ functionality For our mobile practice.

Pros

Constant updates. Excellent tech support. Intuitive.

Cons

There are issues with every software and many of our initial issues have already been fixed with updates. Some of the search functionality isn't effective. Doesn't pick up key words well. No standardized way to input phone numbers so searching a client by phone number is impossible. I feel that having more client information displayed on each screen (phone numbers, other pets, etc) would cut down the time/clicks needed to get to frequently used info fast. Even though you can customize your own forms, which is great, I wish Neo came with pre-made forms that felt more modern and eye catching. SMS isn't great - would be nice to have the ability to actually chat back and forth. In lieu of that having the ability to send an auto message that said not to reply to the text. Our clients frequently try to reply. Having clients able to pay their invoice from the email Neo sends would be helpful, especially in light of the times. Once you save a form/file to a client you can't email it to them.

Alternatives Considered

Covetrus Pulse

Reasons for Switching to IDEXX Neo

IDEXX

Pros

very intuitive and easy to use
Connectivity to lab
flexibility of notes way better than tightly templated softwares. I can write what I please, even within a template, I can easily make alterations
Invoicing and notes on same screen versus a software like Vetport where you have to save and go back and forth between modules
I have used Cornerstone, Avimark, Vetport, and this. Neo is by far my favorite.

Cons

emailing records requires emailing notes, labs, and radiographs separately
The weight does not get entered at checkin and you must leave the consult screen to enter the weight

Pros

The vet connect plus features were the biggest selling point. I also really appreciate the frequent updates and feature improvements. So far all the new roll outs have been positive.

Cons

My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders. It is a drop down calendar and it is horrible.

Alternatives Considered

Hippo Manager

Reasons for Switching to IDEXX Neo

Connectivity with my diagnostic options

Pros

I can access it from any device

Cons

See review

Pros

no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Cons

i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

Pros

The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Cons

Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Pros

We like the ease of use to create a client/patient and schedule appointments. The new feature allowing us to see cancelled or deleted appointments has been a wonderful addition as well!

Cons

We dislike that some features are often changed that do not necessarily need to be changed. Also having a "no-show" option in addition to "Canceled or Deleted" would be very useful.

Pros

One of the many things I like about me is the Accessibility, affordability, security and ease-of-use. I also appreciate the Simplicity, adaptability, and dependability.

Cons

I would like to see the week at a glance. And have a way to organize boarding facilities.

Pros

Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time.

Cons

There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions. Reporting needs improving.

Pros

Its easy to use for scheduling and reminders, and doing paperless transactions

Cons

Some of the accounting functions were not easy to navigate in the beginning and some of the reports have info that is not necessary. I would like to be able to pick what info I need in a specific report

Pros

Easy to use. Very user friendly and easy to train staff on.

Cons

I have no problems with Neo. Nothing negative I’ve come across.

Pros

Ease of use, ability to communicate records/results

Cons

No whiteboard built in, editing of estimates/invoices, overwriting when other users are in the record

Alternatives Considered

Cornerstone Software

Pros

I like the dashboard. Would like to be able to print a travel sheet from the software.

Cons

We niw need two way texting and the ability to text forms to our clients and receive them back by text.

Pros

User friendly. Very helpful with staff each day

Cons

Nothing I can truly think of. Takes a while to load at times.

Pros

It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Cons

Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.