Fraud.net Reviews

Pros

I like the ability to view if the email source is trusted or untrusted. It is helpful for viewing this information before even opening the email.

Cons

The scores are not always accurate, as I was getting "yellow" flagged warnings for internal company emails.

Pros

I'm using Fraud.net now for 8 months and it is a very nice tool to detect fraud orders. I like the possibility to create rules - like the reject and review queues - which seem to work very well. Maybe it is possible to mark orders in another color, if they are connected to fraud orders. (I know that it is done already, but i have to click on the order first. I mean it would be nice if it would be marked on the "summary page")

Cons

At the moment we have the problem that Fraud.net matchs the Device ID sometimes with orders which are obviously not connected to the actual one.
A second problem is that Fraud.net is case sensitive (im not 100 percent sure if it is already fixed): For example I need to write for login: Surname.Lastname@... or if I want to search a person by full name, Fraud.net needs PETER PAN instead of peter pan.
An improvement suggestion (not sure if this is technical possible) would be:
When I am working in a filter and click by mistake on an order, it would be great if I could use the "backward-sign" from the browser. At the moment that is not possible - I have to apply the filter again on the orders.

Pros

High Flexibility in rule definition
Machine Learning functionality
Dynamic improvements of the software
Good support

Cons

Release Management could be improved
User experience could also slightly improved

Alternatives Considered

Reasons for Switching to Fraud.net

Pros

User-friendliness
Customer focus
Commitment

Cons

At this moment I haven't got any specific things.

Pros

In addition to the real-time (AI-powered) fraud detection, there are options for case management and analytics (elastic search).
I think it's good that this tool can display all the information for evaluating a case on one page (all information!). It is very good that a freely definable rule can be created from all possible data points.

Cons

Dealing with more than one seller from one cockpit (Rules, seller specifications, Additional data points).

Pros

It's been a great experience to utilize Fraud.net's offerings. It's a lot more than just a portal to "approve" or "cancel" transactions, as we soon found out. Within a few months, the fraud.net team showed us things we never thought were even correlated as it relates to how to spot both good and bad users. We were then able to take that data and make adjustments to some of our business practices. As a result, we are approving more good orders and getting less chargebacks. Win-win.

Cons

We migrated from another provider and at first it was frustrating to relearn a new product that had different (and ultimately better) capabilties, especially for an organization-wide transition. We were looking at it from a 'rules-based' solution, instead of a comprehensive fraud solution, so we had to change our mindset. Glad we did.

Pros

My team found some really interesting trends after we used it for awhile. The product was pretty easy to use and the training period was minimal. I liked being able to see so much info about a single transaction while keeping my company's data organized.

Cons

Rule writing can be frustrating, especially for beginners. There were so many options and it was hard to know where to start. Eventually got the hang of it and it was smooth sailing from there.

Pros

The features are most useful in my line of work is the ability to prevent phishing emails or other security threats from gaining access to sensitive data due to user error. Having a prompt that tells me if an email is secure or not is very reassuring while browsing through my email everyday. IP Verification and Identity verification is also a very important feature that I use daily.

Cons

Overall the software works wonders, but if I had any complaints, it would be that I would want more information as to why a certain risk score is given to an email on the Email Shield Add-in. Some of the terminology may be foreign to someone with little to no technological experience. If this was elaborated more within the add-in, it would make the software all the better.

Pros

Knowledgeable and helpful team, fast and easy onboarding, rich data with clean interface for efficient management of order reviews. Appreciate the network feature and ability to report fraudsters to the community.

Cons

Haven't found anything to dislike yet. Works as billed and can do much more than we need right now.

Pros

The API for eCommerce and Banking are very rich in data points. As we use the product more, we shall be moving away from a rules based engine to a more Machine learning based engine.
Also, partnering with a company like fraud.net helps us scale and offer move value to our customers

Cons

Not that many cons other than the product having more APIs to user eg on the rules engine, the ML engine and also a unification of the products to one platform would be great.

Pros

I like how customized it is. I get to organize my orders however I want and they were great about letting us use additional data that was specific to our business. Previous provider had a really rigid rule writing process, this was the opposite. The risk scores help us decide what to review each day and has helped us understand the risks to our business better. We were able to integrate another service into fraud.net really easily.

Cons

Because there are a lot of things they provide, it was hard to wrap my head around where to start and what tools to use without missing out on anything. Once we got going, it was a lot easier to grasp and see value in different aspects of the service.

Pros

We started working with Fraud.net after being conned by some fraudsters who submitted bogus invoices. We use the service to monitor payroll and invoices on behalf of our clients and partners. We authenticate users and payment requests. Very helpful!

Cons

No significant cons, the product is easy to access and use. There's more functionality than we need for now, so after we zero'ed in on the tools for our team, it's been working well.

Pros

I like how easy it is use and get quality information to my team.

Cons

One thing that I would like improved, it is ability to integrate for use with other programs.

Pros

Increase revenue and reduce fraud, affordably!!

Cons

More features can be added for email and phone. Overall, it's a great tool.

Pros

The software is capable or removing spam and soliciting emails that could be used as fraud

Cons

The program is capable of detecting fraud but can be a learning curve for setting up