User Reviews Overview
About Inform ERP
Inform ERP by DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. Inform is suitable for single location...
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- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Perfect perfect perfect.
Pros
What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity
Cons
The cost is the factor that can make you to achieve less because it is expensive
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
My points view with Inform ERP as a daily user.
Largely influence our decision making from real-time analytics,insights and reports.
Pros
It's super helpful with real-time analytics, insights which largely influence our decision making.
Cons
Great for real-time reporting and got no complaints.
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
I WILL BE LOOKING FOR NEW SOFTWARE
Pros
INFORM IS VERY USER FRIENDLY, EXPORTING DATA IS EASY, AND I LOVE USING THE WEEKLY REPORTS
Cons
SOFTWARE UPDATES COULD PROBABLY BE VALIDATED BETTER, AND THERE AREN'T MANY CUSTOMIZATION OPTIONS
Top Inform ERP Alternatives
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
ERP Excellent Features & Reliable
My overall experience with Inform ERP is great Helps to maintain inventory, customer feedback tracking, Crm & E-commerce support excellent
Pros
Customized Tools like Price, Inventory
Crm- Helps to track Sales & Customer
Cons
Price of maintenance little higher can be reduced my opinion
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
review on inform ERP
a good tool that calls for proper understanding in order to easily exploit it
Pros
inform ERP is a perfect tool when it comes to connectivity with almost all joints of our wholesale sections. we can track our financial spending and also our inventory management in a more perfect manner.
Cons
Inform ERP is such a great tool although it comes with some limitations: the tool does not intergrates well with other tools, also the tool has a lower learning curve due to it's less user-friendly interface.
- Industry: Packaging & Containers
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
My personal accountant
Pros
Inform ERP is useful in many accounting aspects and bookkeeping in mercantile and cash system.
Cons
Inform ERP has satisied the accounting requirements successfully.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Enterprise ERP that lacks basic ERP functionalities
DDI has been running our business for over 3 years. Warehouse and inventory control systems are decent, accounting meets our basic needs. The biggest issue w DDI is they are a closed source software. Integrating with other strike mission software is virtually impossible. For example, you are bound by DDI into using Authorize.net for payment processing. For a wholesaler, Authorize.net is the least favorable payment processor b/c it cannot pass level 3 data, required for best rates on corporate charge cards. Being bound to Authorize.net costs our business year just in higher CC rates. Another example would be interfacing w 3rd party e-commerce platforms, which is very difficult and expensive to achieve with DDI closed source code. The built-in e-commerce platform is pathetic. It's 1990's web technology not mobile optimized, zero customization for the structure and layout, custom rules and customer-specific catalog pricing for a true B2B experience is not available. the list goes on and on. Your business processes must conform to DDI's framework, when it should be the other way around. There are MANY other ERP solutions that can do what DDI does for a fraction of the price. They keep promising updates to meet these glaring issues, but they never materialize. We'll be making a move in the next 24 months.
Pros
DDI team was readily available during installation and training
Detailed financial and sales performance reporting
Little downtime.
Cons
Closed-source code eliminates any integration w 3rd party software
Baked-in e-commerce platform is woefully outdated
DDI is always promising to rollout new features that rarely come to fruition
Response from Advantive
DDI System strives to be extremely attentive to our user's requests, while paying careful attention to supporting distributors in the new digital economy. DDI's Inform eCommerce API is a comprehensive, transactional interface that supports real-time customer validation/login, price and stock, submit sales order, retrieve order list and line-item detail, saved cart, and user-defined fields. Complete documentation is available at our customer support portal, ddiusers.com, or by starting a support case for an emailed copy. Our native eCommerce and mobile applications are all mobile responsive and provide real-time stock, customer-specific price, extensive sales and invoicing history. We invite you to try our demonstration sites and request a demonstration login to experience how your customers could benefit from this enhanced portal. In 2nd quarter 2017 we added the Cayan gateway for payment card processing. With the robust feature set of this gateway, Inform supports EMV, Level 3 processing to reduce interchange rates, chip and pin, and debit card processing. Pre-authorization, reusable payment profiles, and interactive payment terminal options will follow in 4th quarter 2017. Our responsiveness to evolving technology is what helps us very rarely loose a client to another ERP solution. We welcome your feedback, are happy to discuss further development initiatives and truly hope to retain you as an Inform ERP user. Please continue to reach out to us and contribute to our development roadmap.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Twi-Laq Industries, Inc.
The support staff has been wonderful helping us get the most out of our software. Managing customers from both a sales and accounting standpoint is easy and intuitive and has helped us grow our business significantly.
Pros
Sales/Order Entry - Every bit of information needed when entering an order is always at your fingertips, the system is intuitive and allows our admin staff to best support our sales force in the field.
Cons
The lack of mobile/remote access has been a challenge. Loggin in through a 3rd party software is an extra step that has created challenges for our sales staff that prefer to enter orders themselves after hours. I was very happy to learn that Inform Mobile is coming!
- Industry: Paper & Forest Products
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Doubled the size and revenue of my business
The people who work at DDI are absolute masters at what they do. They understand distribution and software. Frankly, they have been more like consultants to my business than just come software relationship. I knew on day 1 when was I was sitting down with the founder and CEO of this company that it would be the sort of relationship I was looking for. I have not been disappointed since.
Pros
I have been using Inform for just over one year. Within that time I have doubled the size and revenue of my business, the purchase of this software has been instrumental in achieving that.
The reduction of time spent executing every day procedures cannot be understated. This system streamlines operations to such a degree that attention can be refocused elsewhere, like selling.
The selling aspect of this system is second to none. Customer management is so well intertwined within the system. In a moment you can search a contact, know a few things about them, know what they have stopped buying from you, and translate your talent as a sales rep directly into a finished order.
Everything you quote, sell, invoice, purchase and commit is represented and fully tracked in a completely live system. This is crucial to my reporting, which is also a very easy to use part of the system.
The forecasting capability within the purchasing part of the software runs circles around systems that are easily quadruple the price of this system.
Cons
The old ecommerce package was not mobile responsive. Since the release of their new ecommerce, I have purchased it. It does wonders for my business, as it is completely integrated within the software. People can order their specific products from me on their phones and in seconds I have the order being picked and staged.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Solid ERP
Pros
My favorite thing about this program is that you can pretty much get from any part of the program. From the sales order entry screen to the linked purchase order or to the product details or the customer master file. Sometimes this creates too many options when training new employees, so best to have a good plan for that otherwise new people might get confused.
Cons
It always feels like the developer is adding new features, which is great, but since they charge so much for maintenance you would think these features would be integrated as part of the program, but instead they are offered in a sort of add-on structure, which can be frustrating.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A pleasure to use
Pros
Ease of use, streamlining processes that make the day go by easier. Allows us to take care of our customers quickly and accurately.
Cons
No major issues. DDI has been implemented successfully in our organization and we appreciate the support we receive.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
All the tools to run a service supply business in one package
Pros
Everything you need in one package. Accounting, Inventory, Product Management, Sales, Receivables, Payables, Reporting, Even a Website
Cons
Mobile platform isn't finished yet. It is usable by most salespeople but not the whole company.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
DDI - Constant Improvements
Very responsive customer service!
Pros
Very easy to use. I find this program to be pretty intuitive. I use this most for the sales order side of things, and I like how you can access many other screens directly from the sales order now.
Cons
I sometimes wish that the reports were easier to use. Some of the options are confusing or don't give you what you expect them to.
- Industry: Business Supplies & Equipment
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Review Source
Effective and Efficient All-in-One Software
Pros
DDI is a solid system that allows you to do just about everything with plenty of useful features and extras. Managing our database is extremely easy with DDI. The customer support is great and very helpful. Whenever I have issues or questions, I know I can quickly get an answer. It is frequently updated and improved based on customer feedback.
Cons
Sometimes the updates contain big changes, from a functionality standpoint, that take some getting used to. The built-in help function needs to be updated as the software is updated to reflect the updates so we can read up on the new stuff and how to use it. Sometimes there's overlap - several different buttons that lead to the same thing and unnecessary steps that lead you to the same thing in the end. Those could be eliminated to reduce clicking and clutter.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
DDI review
Pros
The changes made by listening to the customer and the ease of use within the system and being able to get information easily
Cons
The difficulty of being able to change a customer on a sales orders after the sales order has been saved
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
SHOW ROOM SALES
VOICE COMMANDS
Pros
THE EASE OF FLOWING THROUGH SEVERAL CUSTOMERS WITHOUT CHANGING SCREENS.
THE ICON CHOICE TO PUT A CUSTOMER NAME IN AND RECIEVE THE WHOLE HISTORY AND ACCOUNTING
Cons
CANNOT THINK OF ANY,COMPARING IT TO OUR OLD SYSTEM. IF ANYTHING IT MAYBE THE LOG ON
PROCESS IS UP TO FOUR STEPS .
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Easier transition than I had expected
Pros
Easy navigation with plentiful amounts of information at your disposal throughout the system. Great support system with many knowledgeable experts willing to assist.
Cons
Nothing major to complain about. With any new software conversion, you would expect to have struggles and growing pains, but the help and support have made the transition easier and more smooth than i could have imagined.
- Industry: Business Supplies & Equipment
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Review Source
DDI Software Review
Pros
DDI has excellent Customer Service and really knows our Janitorial Industry and what is needed for us to get to the end result. It is a user friendly software with excellent reports.
Cons
When the upgrades take place- the bugs that need to be worked out.
- Industry: Business Supplies & Equipment
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Review Source
DDI Program is great!
Pros
Great support and quick with replies normally. The program is easy to navigate and pretty easy to train new staff on. Great search capabilities within the program.
Cons
Custom reporting creation is a little complicated.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
DDI Is The Best
We started using this software about 3 yrs ago. It has made our inventory control a lot easier to manage, inventory ordering faster and more efficient, and overall use easier to understand.
Pros
I like how fast the system starts up. I like how easy it is to understand and use the icons. I like how easy it is to input and store serial numbers that are critical for our record keeping.
Cons
Sometimes we have software issues that causes input information the printer reader to "disagree".
- Industry: Industrial Automation
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Review Source
DDI REVIEW
Pros
Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice.
Cons
Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used for 1+ year
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Review Source
Getting more useful after reading our first year
Good system getting more useful every day
Pros
Many reports available with so much data points to choose from makes system more informative than our old one
Cons
Self learning is somewhat tough and a longer training period by Inform trainers would be better for new accounts
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
This program is great.
DDI staff is great. Awesome personality and very professional.
Pros
The easyness of making work more efficient and reliable. This software helps us be more productive and faster.
Cons
The calendar features should be more reliable. It would be helpful to have the access to have daily reminders, like any phone calendars.
- Industry: Business Supplies & Equipment
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Review Source
Smooth Transition
Pros
The ease of building items, searching for items, and processing orders.
Cons
The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report.
- Industry: Paper & Forest Products
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Review Source
Powerful & user friendly
Pros
Fit our current operational needs, while allowing us ample "power" to grow! DDI Systems - all great to work with. Knowledgeable, and extremely willing to help us succeed. Online training is great. DDI is constantly working to improve software.
Cons
Normal growing pains - understanding work flow, scaling software to our specific industry needs. Would love it if there was a west coast office.
