Dayforce HCM Reviews

Pros

The moment I have a complication, my support point deals with it correctly and with great accuracy. Dayforce offers a lot of training by video or under the guidance of a professional. These are very helpful to go back over or in case I want to run a new feature. Features are constantly being updated and enhancements added to features; some of which are user suggestions. We do not turn to IT services for assistance with Dayforce; any complications are handled by myself, the HRIS administrator, and assistance with Dayforce as needed.

Cons

There are some complications with custom reporting; in general, if they require a modification, such as adding a field, there is likely to be a fee to do so.

Pros

Real time payroll calculation is extremely beneficial.

Cons

Customer support is very difficult, often a language barrier.

Alternatives Considered

Paylocity

Reasons for Choosing Dayforce HCM

We were not happy with ADP and their customer service.

Switched From

ADP Workforce Now

Reasons for Switching to Dayforce HCM

Real time payroll

Pros

EE's can share legal entities, ease of moving employees, international component

Cons

Support, benefits and payroll cannot talk to one another for reporting purposes!! Crazy!!

Alternatives Considered

UKG Pro

Reasons for Choosing Dayforce HCM

International component, flexibility, scalable

Switched From

Paychex Flex and Danløn

Reasons for Switching to Dayforce HCM

We voted on the best option for our needs

Pros

Dayforce is fully integrated and offers real-time data. The features are easy to use and understand. There is full transparency for both managers and employees. There is a full arsenal of reporting and dashboard options so downloading information is easy. While customization costs, it is an effective way to ensure that the look and feel convey your environment.

Cons

Any changes needed to your set up result in very high priced change orders, even when the change requested is because of Ceridian issue. The service time for these change projects can sometimes be in excess of 6 months.

Pros

The combination of time and attendance and payroll in one application is a game changer. It is one system that flows together. Being able to calculate payroll daily is also a big plus for my company. The system is pretty easy to understand from hire to retire.

Cons

Although the process of getting help through customer service is great, there are obstacles with language barriers at times. Since Dayforce is global, their support teams are global. This has proven challenging at times with understanding what we are trying to accomplish.

Pros

I appreciate the support community and education center. I like the design of the product and the overall intuitiveness of the system.

Cons

Reporting can be cumbersome as some reports that we must custom build should be standard; US compliance reporting could be more robust. Also, some of the HR modules are disjointed and it's inefficient to have to navigate to several different screens to process updates.

Pros

Centralized location for employee record keeping

Cons

Ease of feature implementation is difficult and requires lots of time and expertise outside of customer support. For example, it took us 6 months to correctly configure a form

Alternatives Considered

BambooHR

Reasons for Choosing Dayforce HCM

Automated timesheets

Switched From

PayFocus

Reasons for Switching to Dayforce HCM

Our sister company implemented Dayforce and we wanted to use the same system

Pros

Connectivity of all aspects of payroll and benefit management.

Cons

Once set up is complete change is near impossible.

Alternatives Considered

UKG Pro and Butterfly

Reasons for Choosing Dayforce HCM

Lack of support

Reasons for Switching to Dayforce HCM

Compatible with our org structure and in house processing need. All-in-one products.

Pros

I like the user interface and the workflow process

Cons

The way the org and jobs are setup and administered

Alternatives Considered

UKG Ready and Workday HCM

Reasons for Choosing Dayforce HCM

Needed a system than can do more for us in time and attendance, comp and talent

Switched From

UKG Pro

Reasons for Switching to Dayforce HCM

Payroll capability, Cost and global payroll option

Pros

I really enjoy some of the features like Dayforce Hub, Performance Management and Engagement. They are all customizable and easy to figure out.

Cons

You have to learn how to set up everything yourself. If there is an issue Dayforce doesn’t fix it for you, they guide you on how to fix it. Also there are costa associated with every change you make

Alternatives Considered

BambooHR, Paylocity and TriNet

Reasons for Choosing Dayforce HCM

Zenefits support was horrible and there were a lot of bugs and payroll issues. We outgrew Zenefits once we reached over 150 employees

Switched From

TriNet Zenefits

Reasons for Switching to Dayforce HCM

They really sold their product well, but they weren’t exactly honest in their sales pitch about some things. The customization was the most appealing.

Pros

Dayforce HCM offers features which are in high demand for an efficient HR division. The various modules ensure essential data is reportable and readily available for compliance testing.

Cons

The reporting module is complex and requires a high degree of IT knowledge. Topics are not aligned in statndard forms which creates frustrating events when building new reports.

Alternatives Considered

UKG Pro and Paycor

Reasons for Choosing Dayforce HCM

Cost

Switched From

ADP Workforce Now

Reasons for Switching to Dayforce HCM

Offered more features and seemed more User Friendly

Pros

-Ability to control the majority of your settings
-Real time gross to net calculations
-Great payroll auditing tools
-Many standard reports and ability to tweak them to your needs
-Auto setup of a lot of policy assignments based on data management criteria - eliminates human error

Cons

THE IMPLEMENTATION PROCESS - We went through at least 3 weeks worth of work to gather all our settings, decide on how we would like it built, did research on the best way to put our data in the system, even received guidance from one of their recommended consultant groups, THEN went through 16 hours of Discovery calls to talk through how we wanted the system setup. In the end though, all the job codes and mapping we requested at implementation went out the window and they setup the system based on the data from our old provider, which was a mess and part of the reason we moved in the first place.

We are now a year into this project and 6 months post-live and are STILL trying to cleanup the mess caused during implementation. My time and my team's time is dominated by this cleanup process.

Lastly - we are currently have a major struggle with funding our 401K. Apparently, 401K funding is currently only done via check and NOT ACH. We have 3000+ team members and 90+ locations - we cannot have that many 401K checks being cut bi-weekly. In order to setup as an automatic feed, there would have to be a separate file feed for each location, based on software limitations - which means 90+ file feeds - all associated with a cost to build and to maintain should there be a change required.

I truly believe (and hope) that once it's all cleaned up and all settings are the way we need them to be - we will be in a much better place but this process has been extremely difficult.

Alternatives Considered

UKG Ready and ADP Workforce Now

Reasons for Choosing Dayforce HCM

We are growing rapidly and we outgrew the functionality of our previous company. There were many things we had to do manually should now automatic in Ceridian - once its setup properly. Also, inconsistencies of setup in the previous system caused issues in reporting.

Switched From

Netchex

Reasons for Switching to Dayforce HCM

The structure of team members have ONE record that is references by all the modules as opposed to multiple databases/records throughout the modules.

Pros

In addition to the system's features, I appreciate Ceridian's helpful staff and customer service. Ceridian has clearly given careful consideration to the full scope of the employee experience, as evidenced by the cohesiveness of its many modules. The fact that they interact with one another is a plus.

Cons

I wish I had been given more background or forewarning about the actual process of implementation. It's a real slog, and I didn't feel ready for it with the resources at my disposal. If I'd realized it was going to be such a slog, I would have made more of an effort to get ready.

Pros

The ability to process Payroll within a HRIS systems. We were looking at a system that would meet the middle office needs for HR and Payroll.The user interface is fantastic and it is very easy for the employees to navigate

Cons

We were disappointed in the timekeeping feature since we were hoping to use this module but at the time of implementation it was unable to handle an employee with multiple work assignments with different pay rates

Pros

The initial platform was nice. The way the product was explained to be simply access and easy to maneuver from step to step when onboarding new employees.

Cons

The site would have constant technical issues. Not user friendly at all. The EDI feeds and all

Alternatives Considered

Paychex Flex

Reasons for Choosing Dayforce HCM

The value for the product and good reviews

Switched From

ADP Workforce Now

Reasons for Switching to Dayforce HCM

The value and looking for a product that could do it all

Pros

Ceridian Dayforce is the best HR & Payroll platforms I have used. The large support community from both Ceridian Dayforce and more importantly the support you receive from fellow customers is very helpful.

Cons

Constant updates to the platform so much that it is very difficult to keep on top of everything, especially if you have other job duties outside of HR & Payroll. We used to have a dedicated CSR and have one on one personal web meetings so we can address issues we had that were not getting attention by Support and our CSR would keep us updated on changes that would effect us directly. As Ceridian Dayforce has grown this individual support has been discontinued in favor or a monthly webinar where Ceridian tells everyone as a whole what is going on with the platform, and there is very little feedback the customers can give in return. I find these much less useful than the previous Monthly Support Calls. We also have issues with Dayforce when dealing with Tax Profiles of J1 Visa students since they do not have to pay Unemployment and FICA Taxes. We usually onboard hundreds of these employees every year and then have to manually correct the taxes for each employee. We have made repeated requests to support for a way to simplify this with an employee profile for J1 Visa students that would have the tax profile built in, but Ceridian has said this is not possible. What is frustrating is we where using software 10 years ago that could do this for us.

Pros

Dayforce HCM was one of the only products that could put our Global Payroll onto one platform. We consolidated 5 separate systems into 1 system and it has been amazing. They offer so many different modules we no longer needed anything else.

Cons

It is a fairly complex system that takes a lot of time to learn. Implementation was very complicated and can be overwhelming.

Pros

EVERYTHING!!!!! I love how simple it is to use, straight-forward, I so rarely have to call for issues and when I do need customer support they have all the answers quickly and efficiently.

Cons

Nothing I absolutely love this software for Payroll.

Pros

We love that we have been able to go paperless in all of our HR processes from application to termination. We no longer use paper apps, compensation change forms, benefits apps, or onboarding documents. Everything is paperless. We can look in the system and see where approvals are sitting. This has made our HR flows and processes so much easier and efficient. We also love the one employee record. From application to hire we only have to enter their information once. We have significantly cut down on our errors and the spreadsheets we used to keep to follow all of our processes. Our Onboarding is streamlined and professional. New hires can fill out all of their documents prior to the first day of work, so that we can maximize our first day with them. And finally Support. The Support Team is world class. I can't speak highly enough about the responsiveness, expertise and efficient way the support team works with their clients! Ceridian gets an A+ for their support.

Cons

Prior to the newest upgrade to 53, Reporting was a bit clunky and difficult to understand. As a busy HR Leader, I don't have extensive time to take a bunch of classes to learn how to run reports. They need to be easy, user friendly and intuitive. Prior to the upgrade they were not. The new Reports module has come a LONG way in improving this. The reporting module is now in HTML and much easier to understand and use. Other than that, I cannot think of one other Con to the Dayforce system. I came from a very different provider that I was extremely displeased with, so it makes it a little more challenging to find Cons. I am very happy with the decision to move to Ceridian.

Pros

We came from an environment that used 7 different systems and did not integrate well. Dayforce's fully integrated HRMS has made a wolrd of difference within our organization. Not only has it alleviated administrative burden on HR, but our managers have more information at their fingertips that allows them to make sound decisions and perform efficiently.

Cons

I can't say that there is a feature that I like least. We implemented the full suite (minus benefit administration) at the same time, so there is definitely a learning curve when configuring that many modules at the same time. In fact, there are modules that we are still learning the full capabilities of and have yet to fully maximize every aspect of this system.

Pros

Dayforce HCM can be configured in just about any way, working around your company policies which was really important to us as a company. It has the capability to grow with us not just in the UK but globally and that was a big selling point. The payroll suite has transformed our payroll process - we no longer have any need to do time forecasting for early cut off, we can do our full reporting within 1 day compared to 3/4 days previously. It's brought everything into one neat system for us and gives employees a huge amount of visibility over their pay which they haven't had previously. The opportunities (as with the available reports) within Dayforce are endless.

Cons

There are some basic features missing within Dayforce, ability to reset your own password or cancel your own holidays for example. The visibility for managers is also limiting and that can be difficult to manage.It is so intricately mapped that the slightest change can have the largest knock on effect and so you either need to be 100% confident with what you are doing or you constantly need to reach out for support. Everything you see and discuss when going through the procurement stage is basically a bolt on. But this isn't made clear from the off and it is an expensive product as every module has a PEPM cost. As the admin, I find it can be frustrating as the system is so huge it's difficult to be a master of the system.

Alternatives Considered

Quinyx and ADP Vantage HCM

Switched From

Deputy and Sage 50cloud Accounting

Pros

A lot of features are easy to adapt and there is less of a learning curve. The software can be used for a host of HR functions from payroll to recruitment, LMS, performance management and more.

Cons

The system has a vast number of features and one needs to rely on a consultant for customization. Advanced knowledge of software engineering is necessary while creating reports or XML forms.

Alternatives Considered

Dynamics 365

Switched From

Workday HCM

Pros

• Our team members are excited about the user friendliness of the program,
• Great to have accessibility from their mobile devices and the functions that empower them to submit requests & changes electronically.
• Managers have raved about being able to schedule within labor guidelines and team member availability.
• Time Off requests are easier to track, schedule, approve/decline.
• Personal Action Form items that require approval are now electronic, which has smoothed out our process.
• We have seen a decrease in the amount of paperwork that was being processed & tracked, we have seen an increase in managerial productivity,
• We have seen a time savings in our payroll processing and an improvement in our reporting capabilities.

Cons

Implementation might drive you crazy, but your team will be elated & productivity improved. It would have been helpful to know more about what was required & expected for implementation so we could have made better decisions with assigning responsibilities during the implementation process.

Pros

Dayforce HCM (DF) is a great product for payroll, which is the company's core offering. They have incorporated other HRIS modules into DF, some of which work extremely well. Dayforce does a great job of using only one employee record for everything, so there are no internal interfaces, and all changes are made real time. The company keeps up to date on all regulatory changes, and is quick to roll out updates and fixes to the software, which are seamless because they happen in the cloud. Works great for both our US and Canadian populations.

Cons

Dayforce does not process payroll in Mexico, so we cannot use it for the sole solution in North America. The reporting on data is sometimes difficult; the tool is pretty robust, but some common-sense reports are almost impossible to build, due to the cumbersome process of linking data fields together. This is getting better, but still lacking. Support response times are usually timely, but support personnel are not always knowledgeable enough to fix the issue right away. Any extra work on the product is always billable, and never cheap. Due to the design of the product, any changes to the company's organizational structure will almost certainly result in a long, expensive project to update the product.

Pros

Processing payroll is so much easier and less time consuming. making change and verifying the update takes minimal time. Auditing and reporting for payroll has been simplified. Having HR and payroll in one integrated system helps to make employee changes seamless.

Cons

There is a lot of things the system can do for us. It will take time to determine what we want to use. Learning will be ongoing for the entire time I use the system.