Dealertrack DMS Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Dealertrack DMS

Dealertrack DMS is an auto dealer management solution that helps businesses streamline operations related to rental agreements, document management, service dispatching and more on a centralized platform. It enables staff members...

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Feature ratings

Value for Money
4.4
Functionality
4.3
Ease of Use
4.2
Customer Support
4.3

Browse Dealertrack DMS Reviews

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Michael
Michael
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2019

The Gold standard

Pros

Before Dealertrack, trying to get credit applications over to banks was a tedious and monotonous process in which created a lot of tension for customers. The reason? Because to wait for a disposition for a customer could take quite some time. Enter Dealertrack! With Dealertrack, getting approvals was quick and easy.

Cons

Nothing to report. During the time that I used it, I don't ever recall having any issues or having to call them up for either training or technical support. This is a true testament to how easy their software is to use.

daniel
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/04/2020

The one and only solution for financing

Awesome experience, I wouldn't use anything other than dealertrack to submit deals at my used car dealership.

Pros

-Very easy to find new lenders for sub-prime financing
-Works very well with wayne reaves
-The application process for submitting customers info to finance companies is seamless
-Easy to submit applications to multiple lenders

Cons

-Has a bit of a learning curve
-The website should have a walkthrough for new users to learn the platform
Nothing other than those 2 i've noticed

Alternatives Considered

Frazer and Carsforsale.com

Reasons for Switching to Dealertrack DMS

Dealertrack is easiest way to submit deals from my experience
Rick
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
2

3
Reviewed on 16/12/2021

If you’re new in the business, this is the most simple software and best bang for your buck...

Like my title says. Best bang for your buck.

Pros

Finance finance finance! You need a way to submit your deals, the old school sending customers to the bank themselves doesn’t work anymore.

Cons

The wait time to get signed up. Customer service could be much better.

Top Dealertrack DMS Alternatives

Alisa
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 03/12/2024

Dealertrack is all up to the user

I have tried dealer track and also dealer Center. But my overall experience with dealertrack is that it can be very convenient at times but then sometimes not necessary.

Pros

What I liked most about dealertrack was the very convenient credit applications and clientele integration.

Cons

What I really like the least about dealer track was the confusion on how to get to different portals. Sometimes it could be a little confusing and you feel lost. But once you get the hang of it it gets easier but it still feels like you're still trying to figure it out.

Holly
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 18/09/2024

DMS that keeps track of all Departments

Dealertrack is on the only DMS I have used. I think that all departments are in one place with one login. You can also intergrade other products such as provision and Autotrader, without having to have multiple logins.

Pros

Very organized and convenient to have sales financing and service all in one place.

Cons

The biggest problem with this DMS is that it crashes a lot. Sometimes it will be down for days.

Kyle
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/11/2023

10 Year Users of Dealertrack DMS

Pros

Originally, we went from not using a DMS tool at all, to selecting Dealertrack DMS. We integrated with a lot of other Cox dealer-tools at the same time, and the functionality is great. Dealertrack DMS offers great connectivity between different dealership functions, including Service, Sales, follow up, and Business Office management. My favorite use of the DMS is following up on old deals and looking at when we sold a customer, what vehicle, and for how much.

Cons

The only complaint I could think of with Dealertrack DMS is that it seems that the product does not get updated as frequently as it could. The user-interface has not changed in 10 years, from what I've experienced.

Michaela
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 06/12/2023

The best in the market

We have used Dealertrack for many many years, and have always been thankful to have them as partners. They save us so much time on the backend side of things that we can in turn use doing other more lucrative things.

Pros

As far as we are concerned, Dealertrack is about the best you can get in the industry. For how complex of a system it has to be, they do a great job with integrations and info management that save us TONS of time on the back end.

Cons

It can be confusing, and it is not intuitive to use. There is definitely a learning curve, and each system is different, but in terms of options available, I believe it's the best in the business.

Dawn
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/04/2024

Dealertrack DMS

Pros

The ease of use and simple integration made for a very easy transition.

Cons

Overall there is not any particular thing that I dislike about Dealertrack.

Brienna
Brienna
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2019

Dealertrack is a great system for pulling bureaus and accessing lenders!

I use this program every day and have been very happy with it. It's especially nice that it has the option to export the contents of the worksheet to other systems I use regularly (ie: dealerpull and walkaway). I am very happy with this program.

Pros

The direct access it gives to multiple lenders.

Cons

Sometimes the deals get stuck between me and another lender and I have to call to get it pushed through.

Eli
Eli
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 24/04/2019

New DMS, works well

Pros

Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.

Cons

Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.

Brittany
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 27/11/2023

OG Product in our Dealership!

Pros

I like that we can utilize this product in every department at our dealership. Service and repair, parts inventory management, vehicle inventory, AND Buy Here Pay Here customer management.

Cons

Stocking parts in and creating invoices in the same process could be easier.

Leah
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 09/06/2021

Good but a little hard to navigate

Easy to track funding , like that we can upload lender requirements directly to the site

Pros

Inputting info easy to do, communication with lenders is good.

Cons

Going in between multiple applications with one customer, navigation is redundant
finding forms and lenders is not user friendly

NICHOLAS
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/04/2017

Dealertrack ELT Services

I was first introduced to Sue Phillips and her team at Dealer Track back in December 2016. I was trying to help a fellow Dealer obtain his ELT # for the state of Arizona.
I noticed that at that time Dealer Track was experiencing a bit of a staffing challenge, however, the level of support I was getting was phenomenal!! Sue and her team worked around all obstacles including the shortage of resources available to complete the process.

3 months later I obtained my dealer license, I remembered how professional the team at Dealer Track was, so I decided implement my ELT# with Sue and her team. I made the right choice!! Sue and her team were able to complete the entire process start to finish in record time. Thanks again for Stepping up and helping our new Dealership. Time is money, and DealerTracks speed and efficiency definitely contributed to our overall bottom line profitability.. I would rate this as Best In Class Industry Service!!!

Nick Buzzetta
AZ Auto Connect

Anthony
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

5
Reviewed on 26/05/2021

Service Writing

DMS helps with our business by allowing us to use a time clock to clock in and out for the day, it also helps with writing and booking RO's and overall it helps streamline our process a bit better than it has been in the past.

Pros

After the initial learning curve, things are pretty straight forward. The thing I like most is being able to streamline processes in our company that used to take up infinitely more time than they do now.

Cons

Some features that can be approved on is menu placement for shortcuts when working within workflows. Also being able to edit tickets that have been booked and make amends if need be.

Chad
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/11/2021

Switched from Reynolds

Pros

It is point and click, very easy to use. Everyone can be proficient from day one

Cons

Has an occasional gremlin where a trade in will show up sold to the customer who murchased

tracy
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 09/02/2021

great program for a smaller company

ability to pull credit and generate applications with access to many lenders at one time is priceless, and easy to complete deals from start to finish regarding financing

Pros

ease of use, information available anytime at my fingertips,. Loved the ability to communicate with lenders directly from site. ability to save and store deals. all compliance material available at your fingertips.

Cons

a little difficult to move from one deal to another without saving information first, but overall I am well satisfied with product

Adam
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

5
Reviewed on 18/12/2019

Good tool but not great

Dealertrack is mandatory for my job. The dealership has been using it since before I started working here. Its old school and could use a facelift. I hear they're coming out with a unify system but we'll see if it is much of an improvement.

Pros

It allows me to accomplish most of my daily tasks without much headache

Cons

The user interface isn't great. It could be so much better. Some parameters should be automatic. In the forms section the scroll function is weird and everything seems very old school.

Nick
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 17/05/2021

Customer Support for Printers - Hit or Miss

Pros

Their customer support for troubleshooting with printers can be great. When you get a truly qualified support specialist, they really take the time to make sure your issue is resolved.

Cons

Unfortunately when their customer support is lacking knowledge or wiliness to take the time to listen it can put a sour taste in your mouth.

Jesse
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 28/12/2017

Dealertrack is one of the leading full auto dealer solutions companies.

Pros

Uptodate tech. Great source of options. Dealertrack as a company is very productive in their operations.

Cons

Regarding the child company Dealer.com: Customer support has many breaks in communication between support reps and techs. The background coding environment used antiquated code. It takes way to long to resolve minor issues. Promises are often made yet are not fulfilled.

AMIE
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/09/2020

Great Product

It has been a great experience. It was easy to set up and implement. It was easy to get all of our sales team on board

Pros

This product is very easy to use, which ultimately makes my job easier. Their customer service is very helpful as well

Cons

There have been several times my leads have gotten "stuck" and i have had to call to get them taken care of. It doesn't happen often.

Babs
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/05/2021

Very easy to manuver

Its a time saver for sure. And its so easy to learn even if youve never used it before.

Pros

I love to be able to access the different financial institutes for payoffs, you cant image how much time this saves.

Cons

I would love it if more banks signed up with them. It gives you easy access without ever having to pick up the telephone and hold on for 20 minutes.

Tami
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/07/2022

Fast for Funding deals

Pros

Super easy to use especially for uploaded deals and stips

Cons

Not very mobile friendly, very hard to log in with a mobile device

John
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 06/08/2019

Dealertrack, good but some faults

I have found that overall this is a good platform. I like the overall UI and ease of use.

Pros

I like that I have become accustomed to all of the features and its ease of use. Being a daily user I need something that functions properly so I can work efficiently.

Cons

Sometimes the software can crash with some regularity.

Tony
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
4

5
Reviewed on 28/09/2020

DealerTrack DMS

Overall a great tool for those who work in the automotive industry

Pros

I use this daily in my work and it helps me with internet sales. Can track customers and work my leads easily.

Cons

Can be veryyy slow at times. Won't allow me to log on. The function commands are confusing at times.

Larry
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/07/2019

System Down AGAIN!!

Pros

Cheap alternative to the big dogs (ADP, REYNOLDS, ect)

Cons

System is always going down and running slow. Ridiculous to run a business this way.

117 reviews