User Reviews Overview
About DrChrono
DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes...
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- Used Daily for 1+ year
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Review Source
Love the program. I had all my charts shredded--15 years worth.
chart elimination, eas of use, efficiency
Pros
Now I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!
Cons
I have to pay for it. LOL. I have no negative comments to make about this great program.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Product is "Good", Service is "Outstanding"
Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.
Pros
Easy to implement, great support, ease of use
Cons
Some of the features don't really function as well as advertised
Alternatives Considered
Valant EHR SuiteReasons for Switching to DrChrono
I had experience with Dr C from a previous job and chose to stick with itResponse from DrChrono
Thank you for the kind words and helpful feedback!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Atrocious customer service, recommending stay away
Pros
Web based and ipad/phone app seemed easy to access
Cons
Oh where to begin on this? Endless runaround from start to finish - just scheduling a call with someone to help set up things took a month. Then they say I needed to go through enrollment, which makes sense but this was never discussed a month prior. Then there were some issues on the backend with enrollment process which no one got back to me on. Essentially paid for 3 months of "service" with zero to show for it, complete waste of time for myself and the rest of my group. I can't believe this product is as highly rated as it is, the customer service is beyond bad. EMR is just OK, a little clunky to put in notes, it appeared to be a glorified spreadsheet on top of a data backend.
Response from DrChrono
Hi Samuel,
Thank you for taking the time to submit a review. We are sorry to hear this was your experience and take this feedback seriously. We have shared your response with our team and will take steps to improve things going forward.
Best,
The DrChrono Team
Top DrChrono Alternatives
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dr. Chrono has been my favorite EMR of all time
LOVED the EMR
Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me.
Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at [sensitive content hidden]; cell phone in US is [sensitive content hidden].
Pros
I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history.
Cons
Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable.
Response from DrChrono
Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help!
- Industry: Management Consulting
- Used Daily for 2+ years
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Review Source
Easy to use program with great support
Pros
I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.
Cons
The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming.
Also the reporting was very minimal but has gotten better through the years
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
overall worth it
We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.
Pros
The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.
Cons
If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
TERRIBLE CUSTOMER SERVICE! DON'T DO IT!
We used them for several years, used to have great customer service and communication and it's pretty obvious they are going under and we were overpaying for years!
Pros
Customization of templates and scheduling calendar.
Cons
Many system crashes over the last year. We decided to switch to a different EHR system that was more user friendly, better online booking system and our account manager will NOT get back to us after WEEKS of sending emails and phone calls to get notes imported to new system and to cancel the account.
Alternatives Considered
ChiroTouchReasons for Choosing DrChrono
Interface was way more user friendly, more integrative, and the customer service is exceptional!Switched From
JaneReasons for Switching to DrChrono
Customization of templates and could do notes from home (web-based)- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great customizable platform/TERRIBLE customer service and help
Up and down. I do like the ease of the platform and that I can customize it. I hate the customer "service" which is honestly non-existent.
Pros
It is easy to make the forms exactly what you need for your practice. They do offer some tutorials up front, but they honestly were not very helpful. Fortunately if you have the slightest knowledge of programs, you can format things yourself very easily.
Cons
Lot's of down time. It goes slow and you can't access your records. The biggest CON for me though is the inability to get issues resolved. I have been working on getting an issue resolved with writing scripts for labs for over a year and half now and still not resolved. There is no place to call. So you can't actually talk to someone. Their hours to help you are in the middle of clinic hours so essentially you will never get help.
Reasons for Choosing DrChrono
wanting something that worked with Apple products better. Wanting something that didn't crash as much and was more suited to psychiatric care.Switched From
AdvancedMD Billing ServicesReasons for Switching to DrChrono
Because it worked well with MAC supposedly.- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Good EMR program
Pros
Nice to use and easy to navigate. The differences between this softwear and others are easily noted
Cons
Scheduling difficulties can make it hard sometimes
Response from DrChrono
Hi LeAnne, thank you for your review! We are thrilled to hear you've been happy with DrChrono. If you are still having scheduling difficulties, please don't hesitate to reach out to your Account Manager or our Customer Support team - we're happy to help make suggestions to streamline your workflow where possible. Thank you for being a part of DrChrono!
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Streamlining health care workflow and automation : DrChrono
Overall satisfactory experience, I have my medical appointments scheduled, improvised reminders. It enables optimised patient data management. I use it to track my billing and invoicing. The payment options are limited.
Pros
I like the set of features they have - compliant to data safeguarding standards, managing historical customer medical history, effective scheduling and management of appointments
Cons
The cost is high, integration of several tools is complex, the sync is missing. Complex to use overall
Response from DrChrono
Hi Alfyia,
Thank you for your review! We are glad to hear you're enjoying your experience with DrChrono overall. Please don't hesitate to reach out to our Customer Support team if you need additional support with syncs and payment options. We're here to help!
Thank you for being a part of DrChrono!
- The DrChrono Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
DrChrono is not worth the high cost
Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR.
Pros
1. HIPPA compliant.
2. When their system is not crashing or updating, notation is good for the most part.
3. I like being able to schedule patient’s from my phone app.
Cons
1. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’
2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved.
3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow.
Response from DrChrono
Hi Adam,
Thank you for your review. We'd be interested in learning more about the difficulties you are having to see how we can help. If you haven't already, please reach out to your Account Manager so we can further assist. We thank you for your business!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Responsive Support, and an Improvement-Focused Team
My regular interactions with DrChrono's support staff and management team were consistently wonderful.
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.
Pros
DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office.
The customer support is absolutely the best part of DrChrono.
It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients.
Each page provides a great deal of information.
It's worth investing the time to learn how to make the most of the software.
Cons
There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience.
Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software.
It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant.
While it's technically possible to manage inventory in DrChrono, there are better services out there.
- Industry: Medical Practice
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Review Source
Dr. Jekyll and Mr. Hyde
Pros
It is nearly a one stop shop bedside tool for a busy outpatient surgical center. Consent and Data entry is pretty easy. Creating our own templates for nearly the entire process was essential, and we were able to do that with very little help. It's fairly intuitive. There are definitely downsides to creating your own templates (see below). The ability to draw notes and fax notes is excellent, and improvements in fax documentation and signing is indicative of how they try to constantly improve. The different tiers of service offers a slightly clunky fit, though overall it is pretty decent given the fact you mainly have to choose the feature they lay out at each tier of service. Also, there are on line instructions with video for many features, but they often have outdated videos and it's hard to distinguish. They should label each version with the VERSION of Dr. Chrono to which they are doing the training in order to avoid wasting time. The set up is easy. Help for the initial set up is good. They offer good training.
Cons
SERVICE. I can't stress strongly enough how variable the service quality is. There is no way to contact them other than email. You cannot call them. They call back at times when either I'm busy, or after hours. It's as though you can't get anyone or worse since they are at arms length. It makes it VERY difficult to deal with a complex problem. I am more that willing to pay extra for better service with a "phone line" or "hot line" to call. This has been rejected. I don't know why. I find it a poor way to run service for an EHR company.
RELIABILITY: This is a real problem. There are so many breakdowns, inability to use the notes, slow service, etc. We increased our internet speed at work to 15G and it didn't really help other than increase speed when it is working. I do recommend a higher speed as the data is fairly intensive which is a plus for DrChrono - they can accomplish a lot. But the breakdowns have forced us to use paper charting on many occasions. A very recent example is that we could not view a complete not from the iPADS. We could from the computer, but that is NOT how we function, nor should we be expected to function that way. It was resolved in a few hours. The very next day you could not view notes from EITHER the iPAD or the computer. Other issues were consent forms simply dropping off the consent list on the iPAD or being put in reverse order. After many emails, they finally admitted there was a problem. Also, the back and forth creates poor communication when you get a request to take a "screen shot" of a problem that occurred a few days ago. Even then, you are lucky to get an answer other than "we are looking at this".
SALES: Pretty darn good. Just wish they added a service package with a phone line/hot line.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Better than any other EHR I have ever tried
I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can.
The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.
Pros
To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.
Cons
There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
From a physicians perspective, a very unintuitive system with many idiosyncrasies that make it...
Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services.
Pros
- Lots of pre-programmed macros
- built in dictation works well
- Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version)
Cons
- Web based version very different from app based version
- illogical provider work flow - steps needed to navigate through the system are unintuitive
- very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.)
- Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people -
had to work with drchrono to set up a 'button' to turn on to save this information
- unable to compare previous labs side by side with new results
- Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results -
have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results
Response from DrChrono
Hi Craig,
Thank you for submitting your feedback. We understand that you have had some concerns in regards to the general workflow and layout of the platform, and we would like to let you know that DrChrono EHR is robust and customizable to match your workflows. We've also been notified that your Account Manager is working closely with your practice to help customize DrChrono EHR to fit your unique needs. In terms of comparing lab results side-by-side, our team is currently working on this feature. Unlike other EHRs that release product enhancements once in a while, DrChrono constantly improves and releases new features and updates throughout the year. Stay tuned for an update from your Account Manger.
We are glad to help resolve the setup questions and we’ll continue to follow up with your AM to ensure DrChrono is serving your clinic as needed.
If you have additional questions or concerns, please contact your Account Manager or directly at [email protected] as this is always an avenue for you.
-DrChrono Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Non Existent Technical Support - If the program isn't working you are out of luck
NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER
Pros
Digitally receiving e faxes
Fairly easy e-refills
Price point is competative
Custom appointment profiles are nice
Cons
1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again.
2) You cannot write a note in a patient's chart without creating an appointment.
3) The SOAPNOTE set up is just strange.
4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue.
5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart.
6) Electronic lab results and uploaded lab results cannot go to the same folder.
7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not.
Response from DrChrono
Hello Kristina,
We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management team holds regular account reviews to provide product updates as well as document any feedback you may have.
Our marketing team also sends out our Account Review Request emails to our customers so that we can proactively touch base with any of the customers that want to have their account reviewed or to answer your questions. In terms of technical support, we respond to most of our online support tickets within 1 business day. Moreover, there are numerous knowledge base articles that can answer most of your technical questions. Our sales line is dedicated to the sales team and not our customer support so it is not the right number to call.
If you have any other questions or issues, please do not hesitate to contact us directly at [email protected] or reach out to your account manager.
Thank you for your feedback and we look forward to hearing from you.
-DrChrono Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Hind sight is 2020- Don’t Do It
Highly disappointed in the company.
Pros
Patient reminder system and appointment scheduling.
Cons
Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware.
Response from DrChrono
Dear Charles,
Thank you for reaching out to us. We take our customer feedback and user experience very seriously. We apologize for the challenges you've been experiencing. Your concern has been escalated to our Customer Success management team and I believe they already tried to get in touch with your practice. We appreciate your patience as we work through your requests. Please do not hesitate to reach out to us at [email protected].
Best,
The DrChrono Team
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The most extensible and best value EMR on the market
Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning. I wouldn't be able to run my office without it. I couldn't imagine my office without it.
Pros
Drchrono is so extraordinarily customizable that it can be modified for any specialty, even one as subspecialized as mine. The practice management module makes billing so easy that I can do all the billing tasks as a solo provider by myself. The API integrates into several third party apps that extend the capability of the system beyond the base system. The iPad first interface is perfect for a tech forward practice. And the price/feature ratio is the best on the market, in my opinion.
Cons
Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Simple, Powerful, Intuitive, Affordable
I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now.
DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training.
DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck.
Pros
•ease of use (intuitive user interface)
•all physician and nurse documentation can be done from iPad
•built-in speech-recognition
•easy to customize templates
•large library of templates
•continually updated "how-to" videos on their YouTube channel as new features are rolled out
•friendly, patient trainers and tech support staff
•extensive Mayo Clinic patient education resources
•optional comprehensive medical billing services
Cons
•The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase.
•100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age)
•clinical decision support features are inconspicuous and difficult to navigate
•knowledge-base articles are sometimes out of date
•Mayo Clinic patient education resources are not well-indexed
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Not a good interface for therapy
Pros
Easy view on computer for individual schedules
Lets you view other's schedules as well
Can make multiple note templates
Have had many fewer "glitches" in recent past than when I first started using it
iPad interface is decent
Cons
I am an OT, and it is not the best system to use for therapy documentation in my mind
Can't delete note templates
Tasks often stop working
When things get "fixed" they often stop working again
Phone interface is challenging to use
Response from DrChrono
Dear Laura,
Thank you for your feedback. We pride DrChrono on being a completely customizable system, with the ability to customize how you take your clinical notes whichever way you like. Have you tried exploring our template library for OT templates that may work better with your workflow or our macro buttons, which serve as text expanders? With these, you can pick and choose when you’d like certain information to populate (without typing)! Regardless, we offer many different options for customizing how you can take your notes based on your specialty and workflow. As far as tasking, there is a new version of our tasking to show you and migrate you to. Feel free to reach out to our support team if you have questions about best practices for using the DrChrono EHR app on your iPhone.
Thank you,
The DrChrono Team
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Review Source
Great improvements over the last few years
I have been a drchrono customer for the last four years (really since the beginning of their time) so this review is my honest opinion of the previous years with drchrono. drchrono has really stepped up their game - I am happy I stayed with them.
I use to wait days before someone would get back to me when I had an issue. I have been blown away that within the last year I haven't had to worry about waiting days to weeks to get answers and I just really realized that as I sent in my last few tickets. The support people were so helpful, I got an answer in less than an hour and they actually addressed my concerns. Such an improvement.
I use to have a lot of downtime with drchrono which made the "efficiency of an EHR" non-existent. I haven't had downtime in I don't know how long which has been great for my practice. I spoke with a few drchrono members who said they were fixing the issue, building out infrastructure (whatever that means) but I am really happy I didn't switch during that time. I can now work throughout the day on my EHR and no longer need to chart my notes at home.
For a period of time I used drchrono with a biller I had on staff. She use to complain that the system was slowing her down because it took a ton of clicks in order to run the report she was looking for or post a payment or whatever. After being assigned an Account Manager I was able to talk with them about this pain point my biller was experiencing; within the next day or so there was a new button added so she didn't have to click around as much as she was having to. She said this has saved her hours every week. I don't think our account would get that service anywhere else.
On another note, my biller had to take a leave of absence because she was having a baby. I didn't know how to follow up on the billing and didn't have anyone else in the office that could help so again I called my Account Manager. She mentioned that drchrono could help me in the meantime or permanently by becoming my biller while she is out. She has been out for two months now and I have to say, the transition was very easy and I am actually making more money since they have stepped up doing the billing services.
As you can see, I am very happy I didn't switch EHR's.
Good luck in your EHR decisions but save yourself the hassle and join drchrono. They listen to you, they are helpful and they are always updating their software (at no additional cost).
Best of luck with your practices.
Dr. Lin
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Looks good at first glance, then...
I am migrating to Practice Fusion, as the implementation seems similar in most ways, and the cost of this system combined with the extreme difficulty (relatively) in retrieving information is slowing down my practice and therefore revenue. I don't recommend this other than its use as an expensive computer game.
Pros
Functions decently as a data entry EHR. I used this on a mac and iPad and I could document what I needed to after a lot of customization. Being html based, this is really portable and functions well on multiple devices fluidly.
Cons
Retrieving data is hard. For example, a patient calls, and the receptionist needs to look up the patient's history. This takes several types and clicks, and seems so buried into the system that it is an afterthought. When I think of a patient's history, I need it a click away. What I did to them and why they came to me needs to be immediately available. The slow-down due to drchrono is really significant, and led me to terminate my contract after one year of use, despite the pain in the @$$ of migrating systems. Navigating through a patient chart on the iPad is really hard. Navigating to the patient's history to retrieve past notes is even harder than on the computer. The inefficiency in this is really significant. The price is very high for what you get when compared to free options and even cheaper options.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
DrChrono for EMR
Used this EMR at a Physical Therapy clinic. I was able to create my own template with rationales to support my billing CPT codes and the care I gave. The software is easy to customize, easy to use, and cuts down on my documentation time because there’s no superfluous information or boxes to scroll through like many types of EMR softwares have.
Pros
Customizable templates. Ease to use. Multiple functions and features to use to create a template that cuts down on documentation time while still providing all necessary aspects for solid documentation. Incorporates needs rendering or needs supervising for documentation sign-off. Auto-save feature is awesome!
Cons
Can’t think of any negative comments about the software. However the IT Support is not the most reliable or quick if and when any issues arise.
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Review Source
2+ year using EHR, 1 year using billing services, and 16 years as podiatrist
In my time as a doctor and a business owner, I was switching between programs and billers trying to make my practice successful. I have been dissapointed to say the least in terms of having a program that has been easy for both my staff and me to use. I believe I am going to be a life long user of DrChrono. I had put way too much effort in trying to learn how to use other programs and not enough time in developing the quality of my practice. It has been tough to spend time with my family and deliver the best level of patient care that I can. There are a couple things that I need to say that I'm thankful that DrChrono's team has been able to do to help me.
1st, Documentation. DrChrono was the first program that I've been able to use that has actually been better than my paper documentation in actually being faster. I am extremely grateful that they have been able to give me time back with my patients and family. I've been able to actually be a doctor again and also develop the quality of my services that my practice is also growing. Their team has helped me to the extent that I'm hiring other doctors and move into a larger office here in Chicago.
2nd, My Staff. Some of the programs that I've used have been tough for my staff to actually used the full capacity of. I really believe that their appointment and billing profiles have helped my staff in managing all of their tasks. Bringing in the new doctors has also been great because they've been able to intuitively learn the program.
3rd, Billing. It took me a while to realize that the way I was doing my billing wasn't bringing in the cashflow that I needed. When I moved over my billing services to DrChrono, I was finally able to hire another Podiatrist and not worry about him getting the paperwork right since they don't teach EMRs and billing in school well enough to prepare them for our world. After around 6 months DrChrono had started to raise my collections by around 15% and I barely have any outstanding bills from the payers outside of 60 days. Before I had around 40% of my claims beyond 120 days outstanding. I was collecting enough for myself and my practice, but not enough to start growing and hiring.
I highly recommend all of DrChrono's services to any doctor.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
User friendly but major technical problems
Stay away from this EHR and any EHR with yearly contract. You won't be able to see the hidden problems until you try it for few months. Good EHRs usually don't have any major problems to hide and won't try to trick you into a long term contract.
Pros
User friendly (few clicks)
Customization (especially notes)
Cons
- Eligibility verification wasn't working for the whole year, I had to use a stand-alone software.
- Signing notes was almost impossible, it always gave me an error for ~10 min until it decides to let me sign and lock it, a lot of time wasted trying to sign notes.
- Messaging patients through the portal was very difficult to follow, if you decide to reply you won't be able to see any message thread so you never know what was discussed prior.
- Poor customer service, they never fix anything. They have a list of excuses.
Response from DrChrono
Hi,
We sincerely apologize for any issues that you experienced while you were a DrChrono customer. We continue to prioritize our technical growth and while much has improved, we welcome any feedback to ensure we stay focused on tje user experience.
Thank you!