DrChrono Reviews

Pros

I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.

Cons

The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming.
Also the reporting was very minimal but has gotten better through the years

Pros

This is great to use for anyone that has to deal with medical records. It helps keep you organized

Cons

I didn’t notice anything that I didn’t really like about it because it was so helpful for me

Pros

The scheduling is ok but everything else is hassle.

Cons

I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, [sensitive content hidden] stated it would be a breach a contract which is complete bullshit. very disappointed

Alternatives Considered

Reasons for Choosing DrChrono

Switched From

Reasons for Switching to DrChrono

Pros

Scheduling part and ability to store reports

Cons

Inability to talk to a person or directly email a person. Even the chat feature is automated. About to have to close my companies doors because of the economy, and have been trying for almost 6 months to get out of my contract (I’ve been in for 10 years), and during the attempts, they renewed my contract for another year and are saying I need to pay another year’s fees to cancel. I can barely make ends meet and I’m the only one working here and I cannot cancel…

Pros

Once I have used it I can navigate easily. I am srtill learning but it has been working great!

Cons

There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide.

Pros

Was great the first 3 years. Now that new company took over it’s a disaster.

Cons

Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not.

Alternatives Considered

Reasons for Choosing DrChrono

Switched From

Reasons for Switching to DrChrono

Pros

I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality.

Cons

Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time.

Pros

The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later.

Cons

The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile!

Pros

As both a Chiropractor and Functional Medicine Physician, I appreciated Dr. Chrono having the EHR set up for chiro, while being integrated with Fullscript for supplements.

Cons

A lot of things, unfortunately. There is a monthly fee for documents and forms to be used on the EHR. There was no integrated 2-way texting, so that had to be integrated 3rd party. The scheduler options for making patient careplans were severely limited compared to other EHRs. Other 3rd party integrations were needed to complete the EHR, which should not be the case for the price.

Pros

The accessibility on checking schedules and creating one. You can also add task and make communication logs.You are also able to upload documents of patients in chart.

Cons

The loading time.Sometimes it takes time for the tool to load and also if you arw not using it. It automatically log you out in the system and you need to log in again.

Pros

Nice to use and easy to navigate. The differences between this softwear and others are easily noted

Cons

Scheduling difficulties can make it hard sometimes

Pros

I have been very satisfied with the programs and interface. If is easy to use and intuitive in regard to navigating the software. They have just about everything needed when it comes reports one would need.

Cons

I can't say that I have any. The software and support have been great.

Pros

Customization was nice. Worked well for integrated practice.

Cons

Customer service and automatic 1 year renewals without out option to get out of contract.

Pros

Complex but Flexible> It Has a wonderful User experience and the user interface is easy to navigate.

Cons

Occasionally slow maybe due to network.

Pros

It is nearly a one stop shop bedside tool for a busy outpatient surgical center. Consent and Data entry is pretty easy. Creating our own templates for nearly the entire process was essential, and we were able to do that with very little help. It's fairly intuitive. There are definitely downsides to creating your own templates (see below). The ability to draw notes and fax notes is excellent, and improvements in fax documentation and signing is indicative of how they try to constantly improve. The different tiers of service offers a slightly clunky fit, though overall it is pretty decent given the fact you mainly have to choose the feature they lay out at each tier of service. Also, there are on line instructions with video for many features, but they often have outdated videos and it's hard to distinguish. They should label each version with the VERSION of Dr. Chrono to which they are doing the training in order to avoid wasting time. The set up is easy. Help for the initial set up is good. They offer good training.

Cons

SERVICE. I can't stress strongly enough how variable the service quality is. There is no way to contact them other than email. You cannot call them. They call back at times when either I'm busy, or after hours. It's as though you can't get anyone or worse since they are at arms length. It makes it VERY difficult to deal with a complex problem. I am more that willing to pay extra for better service with a "phone line" or "hot line" to call. This has been rejected. I don't know why. I find it a poor way to run service for an EHR company.
RELIABILITY: This is a real problem. There are so many breakdowns, inability to use the notes, slow service, etc. We increased our internet speed at work to 15G and it didn't really help other than increase speed when it is working. I do recommend a higher speed as the data is fairly intensive which is a plus for DrChrono - they can accomplish a lot. But the breakdowns have forced us to use paper charting on many occasions. A very recent example is that we could not view a complete not from the iPADS. We could from the computer, but that is NOT how we function, nor should we be expected to function that way. It was resolved in a few hours. The very next day you could not view notes from EITHER the iPAD or the computer. Other issues were consent forms simply dropping off the consent list on the iPAD or being put in reverse order. After many emails, they finally admitted there was a problem. Also, the back and forth creates poor communication when you get a request to take a "screen shot" of a problem that occurred a few days ago. Even then, you are lucky to get an answer other than "we are looking at this".
SALES: Pretty darn good. Just wish they added a service package with a phone line/hot line.

Pros

User interface loos pretty and enticing. That is all. Nothing else.

Cons

Extremely buggy and slow. ICD and CPT codes does not accept synonyms. It only accepts exact wording of used in original CPT and ICD-10 code. I had to use google all the time to find appropriate codes to put in the charts. Takes double the time. Billing is horrendous. No way to track if payment is received and processed. When more than thousands of payments are hanging, it becomes impossible to track anymore. Finally I had to decide to stop using and give up tracking the account receivable and give up insurance payment all together for many months. It was worth to give up months of work than further loosing and not being able to collect anymore. Lessons learned in hard way.

Finally, when I moved to different EHR after using Dr.Chrono for 4 years, they refused to transfer patient data. Instead, they told us to manually open and download individual items from patient charts or pay them $50 per month for read only version. The new EHR company contacted them to work through, they refused all the cooperation. One year later, I still did not receive any patient data. I complained to Better Business Bureau. I am taking legal action against them now.

They will take patients information as hostage. STAY AWAY. These are scammers.

Pros

Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful.

App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface.

Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be.

The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns.

Cons

DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff.

Any and all criticism is dismissed and blamed on the user (see their responses to reviews here).

Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients).

Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues.

Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono.

Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients.

Pros

It can be customized to individual need but requires many hours to get right

Cons

The customer service is a joke. Prices continually go up with no appreciable benefit. Difficult to exit.

Pros

[SENSITIVE CONTENT] presented DrChrono as a great software for our new, small mobile medical business. However, one month into our 12-month contract, that all went out the window. The product NEVER worked for our business as described. We didn’t even get out of the “product training” before we ran into some issues. Admittedly, one issue was on our side, but the rest was on DrChrono. [SENSITIVE CONTENT] did offer a 2-month credit, but when the issues got more serious and we realized we were not able to use DrChrono, it was radio silence from everyone for months. After repeated emails asking for support, we received an email from "[SENSITIVE CONTENT], here at DrChrono" with a bill for the cancellation fee of the full monthly amount for the remainder of the year, plus one of the months they “credited”. DrChrono expects us to pay for a full year of service without ever being able to use their service for a single day!

Cons

They're very expensive, especially when most functions of the software will not work in the field (at least for our mobile biz) and if you want anything to work in the field, you must have the most current and expensive Apple (IOS) products to run the app for each one of your people in the field. For us, that was not attainable and of course these important details were not disclosed to us before we signed a year contract with them. They offered no support by phone and eventually none by email either. Any questions we had, no matter the urgency, could only be submitted by email and it would take at least 3 days for someone in India to email back with a non-applicable/non-helpful answer.

Pros

Patient reminder system and appointment scheduling.

Cons

Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware.

Pros

It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct).

Cons

Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.

Pros

The Gyn chart is not terrible, it is usable if you use yearly exam for everything otherwise, med, allergies, surgeries do not carry over
I pad voice recognition is fair

Cons

OB chart is dangerous, you would have to look in 10 places to get a picture of what is going on, no problem list no flow sheet

Pros

Advanced Reports .

Cons

Ineffective and laughable support team and ticket system, dysfunctional patient reminder system, multiple unaddressed bugs in the system, unapologetic lack of urgency, and complete lack of communication.

Pros

Had a ton of functions and as a chiropractor we ran into way too many options built for a medical practice. It made it to clustered and too many choices to sift through to find what you need.

Cons

It was clunky and hard to use and train new staff on

Pros

Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills.

Cons

No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :)