DrChrono Reviews

Pros

Now I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!

Cons

I have to pay for it. LOL. I have no negative comments to make about this great program.

Pros

Easy to implement, great support, ease of use

Cons

Some of the features don't really function as well as advertised

Alternatives Considered

Valant EHR Suite

Reasons for Switching to DrChrono

I had experience with Dr C from a previous job and chose to stick with it

Pros

Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered.

Cons

It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it.

Alternatives Considered

Valant EHR Suite

Reasons for Switching to DrChrono

They claimed we would be able to easily add providers, and separate our accounts and charts if those independent providers left our practice. That turned out to be a lie.

Pros

I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.

Cons

The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming.
Also the reporting was very minimal but has gotten better through the years

Pros

The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.

Cons

If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.

Pros

1. HIPPA compliant.
2. When their system is not crashing or updating, notation is good for the most part.
3. I like being able to schedule patient’s from my phone app.

Cons

1. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’
2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved.
3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow.

Pros

Customization of templates and scheduling calendar.

Cons

Many system crashes over the last year. We decided to switch to a different EHR system that was more user friendly, better online booking system and our account manager will NOT get back to us after WEEKS of sending emails and phone calls to get notes imported to new system and to cancel the account.

Alternatives Considered

ChiroTouch

Reasons for Choosing DrChrono

Interface was way more user friendly, more integrative, and the customer service is exceptional!

Switched From

Jane

Reasons for Switching to DrChrono

Customization of templates and could do notes from home (web-based)

Pros

Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills.

Cons

No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :)

Pros

Nice to use and easy to navigate. The differences between this softwear and others are easily noted

Cons

Scheduling difficulties can make it hard sometimes

Pros

The billing software is easy to use and has made in house billing much easier. Once you have your macros and templates setup they are very user friendly on iPad.

Cons

There are some slow times.
Customer support is not available by phone, but they do get back to you promptly.

Pros

I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Cons

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount.
This company operates on a bait-and-switch policy. Stay away!
Dr. Loui

Alternatives Considered

Jane

Reasons for Switching to DrChrono

I left Dr.Chrono for Jane App and Jane has been a wonderful experience.

Pros

It is 100% cloud based and ability to use iPAD

Cons

After DrChrono 10 years of service, you'd expect certain abilities to be fully functional.
- Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through.
- They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back.
- When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue.
- They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes.
- Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded.
- A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it.
- These are just few of the long list of issues.

Pros

I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes.

Cons

The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.

Alternatives Considered

Practice Fusion

Reasons for Choosing DrChrono

the previous program was very time consuming

Switched From

WEBeDoctor

Reasons for Switching to DrChrono

I made a serious mis-judgement!

Pros

- Lots of pre-programmed macros
- built in dictation works well
- Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version)

Cons

- Web based version very different from app based version
- illogical provider work flow - steps needed to navigate through the system are unintuitive
- very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.)
- Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people -
had to work with drchrono to set up a 'button' to turn on to save this information
- unable to compare previous labs side by side with new results
- Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results -
have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results

Pros

Digitally receiving e faxes
Fairly easy e-refills
Price point is competative
Custom appointment profiles are nice

Cons

1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again.
2) You cannot write a note in a patient's chart without creating an appointment.
3) The SOAPNOTE set up is just strange.
4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue.
5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart.
6) Electronic lab results and uploaded lab results cannot go to the same folder.
7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not.

Pros

When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice.

Cons

Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved.

Alternatives Considered

Herfert Software, Genesis Chiropractic Software and ChiroTouch

Reasons for Switching to DrChrono

To be honest, price and customization.

Pros

I like the ability to chart from my iPhone. I can do the entire patient encounter, including posting of codes this way.

Cons

1. They increse the cost without warning or new contract. I’m not sure if it’s legal, but it sure is annoying and seems unethical. It’s getting to be too expensive for what they offer for us. 2. The online scheduling is not very good for us because we have different providers that offer different services as well as different locations. We used to use a free online scheduling software for patient bookings and it was 10 times better.

Pros

I was one of the early users of drchrono EHR when I opened my neurology practice back in 2010, when it was the first truly user friendly and mobile platform to take advantage of the iPad and their features when they were recently released, and I knew then that it had a lot of potential. The ease and efficiency of making your own templates and documenting notes, etc. definitely not only made my transition into private practice less stressful but also more fun than I had anticipated. At that time, there were only a few good options, and many, if not all, were way out of the budget of a solo practitioner who was just starting out. Drchrono's staff were always friendly and willing to help every time I would call about issues, and I never had any problem with them. As my practice grew, I saw how the whole team and staff at drchrono also grew over the years, and how the services and products evolved and expanded at such a rapid pace in keeping with advances in technology, and they're always finding ways to help the physician and staff become more efficient. Even though I closed my practice in 2014 as I took on a new job as an employed physician for a hospital, I would not hesitate going back to using drchrono EHR, knowing how easy and intuitive their system is.

Cons

I still wish there is a better way to allow practitioners who no longer are practicing or no longer needing to keep their drchrono EHR account active, to be able to store their records and still have access to them per medicare guidelines; I'm still having difficulty syncing them to my Box account as instructed.

Pros

From a clinical standpoint, Dr. Chrono is great. It is very customizable, easy to use, both with a computer or an iPad.

Cons

It is not possible to run billing analytics for multiple sites as desired.
There is no live customer support- you can wait hours or months for a response to a problem.

Pros

Functions decently as a data entry EHR. I used this on a mac and iPad and I could document what I needed to after a lot of customization. Being html based, this is really portable and functions well on multiple devices fluidly.

Cons

Retrieving data is hard. For example, a patient calls, and the receptionist needs to look up the patient's history. This takes several types and clicks, and seems so buried into the system that it is an afterthought. When I think of a patient's history, I need it a click away. What I did to them and why they came to me needs to be immediately available. The slow-down due to drchrono is really significant, and led me to terminate my contract after one year of use, despite the pain in the @$$ of migrating systems. Navigating through a patient chart on the iPad is really hard. Navigating to the patient's history to retrieve past notes is even harder than on the computer. The inefficiency in this is really significant. The price is very high for what you get when compared to free options and even cheaper options.

Pros

Customizable templates. Ease to use. Multiple functions and features to use to create a template that cuts down on documentation time while still providing all necessary aspects for solid documentation. Incorporates needs rendering or needs supervising for documentation sign-off. Auto-save feature is awesome!

Cons

Can’t think of any negative comments about the software. However the IT Support is not the most reliable or quick if and when any issues arise.

Pros

User friendly (few clicks)
Customization (especially notes)

Cons

- Eligibility verification wasn't working for the whole year, I had to use a stand-alone software.
- Signing notes was almost impossible, it always gave me an error for ~10 min until it decides to let me sign and lock it, a lot of time wasted trying to sign notes.
- Messaging patients through the portal was very difficult to follow, if you decide to reply you won't be able to see any message thread so you never know what was discussed prior.
- Poor customer service, they never fix anything. They have a list of excuses.

Pros

In 2012 this was a great product with amazing customer service and a great value for the money.

Cons

As the company grew, customer service decreased and quality with it.
iPad only was reliable
Lost data on the online version

Alternatives Considered

Epic and Practice Fusion

Reasons for Switching to DrChrono

It seemed like a good idea