authorize.net Reviews

Pros

Authorize.Net is a very reliable and secured platform. The platform is PCI compliant and uses advanced security measures to protect our customers data and ensure secure transactions. It also offers a range of fraud prevention tools, such as address verification and card code verification. Those features helped us to reduce the risk of fraudulent activity. Another pro is the platform's flexibility and integrations. Authorize.Net supports a variety of payment types, including credit cards, debit cards, and electronic checks, and it can be easily integrated with a wide range of shopping carts and e-commerce platforms. This makes it a convenient and flexible solution for businesses of all sizes and industries.

Cons

Nothing to complain, but this platform requires merchants to have a merchant account in order to use its services, which can be an additional cost for businesses that do not already have one.

Pros

The fees are a fraction of some competitors, but the software works seamlessly

Cons

I can't think of anything I dislike. It really is awesome software.

Alternatives Considered

PaySimple and QuickBooks eCommerce

Reasons for Choosing authorize.net

Pricing

Reasons for Switching to authorize.net

Easier to implement, much lower fees

Pros

It was very easy to set up recurring payments and sync with my webmaster.

Cons

- The UI is extremely outdated and looks like it's from the early 2000s.
- Your invoices are not customizable and they look tacky
- Navigating around the menu is not user-friendly as finding where you're trying to go and can be difficult
- Customer support is not the greatest and sometimes I can't help you with your problems or get back to you in a timely matter

Alternatives Considered

Quickbooks Online

Reasons for Switching to authorize.net

I moved to QuickBooks.

Pros

It really has never failed us when utilizing the application to run transactions on the go. It has worked for us for years.

Cons

Integrations with WooCommerce has proven difficult at times. We have utilized the official plugin for some time, but that has recently started to have problems for us. We ended up switching to a new backend for our site. We'll probably still be utilizing Authorize.net though.

Pros

Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.

Cons

I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.

Pros

Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements.

Cons

Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization.

Pros

We have been using Authorize.Net for years on our customer eCommerce sites. Setup is easy and payments are secure.

Cons

If a problem arises, our customers normally contact Authorize directly by phone. They won't usually respond to me directly since I am not the account holder. As the IT contact for our customers, it would be nice to more easily be able to contact Authorize without having to go through the customer for technical issues.

Pros

Ease of use and integration and good customer service

Cons

I can only cancel a transaction after 60 days and because we take the deposit months in advance, it can become an issue due to cancellation of our booking

Pros

The product is easy to use and provides a critical function (online ordering)

Cons

Seems like there are some unnecessary hoops to jump through for different levels of sales.

Pros

Authorize.net is very easy to navigate as an admin, you can set up parameters and change company info on your own without support, but if you do need support, the support team is easy to contact and very helpful.
Also the reporting is easy and comprehensive.

Cons

The set up with my bank was a bit cumbersome, perhaps because we have a Hawaii bank? The time difference between where authorize.net is located and Hawaii caused a couple of reconciliation problems until I realized that some of yesterdays transactions are on todays reports, once I figured that out the reporting was a breeze.

Pros

It was very simple to set up and implement on our clients' sites. We also chose this as our payment portal because it is very safe for the customers' information.

Cons

The only thing I did not like is when they updated their platform we had to make changes to the code ourselves which caused some hiccups on our end, other than that no issues.

Pros

Our office can do everything with Authorize.net...track payments, set up recuuring billing, recharge community members. Our favorite feature is how we get an email everytime someone uses the credit card form on our website so we do not have to go into Authroize.net to pull up information.

Cons

Our office would benefit from the last 4 digits of the credit card in the email that is sent to us after someone makes a payment.

Pros

It's pretty much a one click install now with most major e-commerce providers. It gives you plenty of anti-fraud settings, and is easy to find payments and see all transactions / attempted transactions

Cons

The overall UX design is pretty rough, it feels like it was designed 15 years ago and has never been updated. That's purely aesthetic though. Rates are decent, although it's hard to compete with some of hosted eCommerce single percentage rates for all cards.

Pros

The fees are much smaller compared to competing software. Reports are easy to read and find.

Cons

If any refunds or evaluations need to be made for a payment, you must wait at least 24 hours for the transaction to settle before processing any type of refund. This has caused some issues with customers and would love to be able to do it on the spot. The launch of the software was a little shakey. We received multiple error codes that customer support could not help us with.

Pros

We have been using Authorize.net for over 10 years with no complaints. We use it strictly for online credit card processing both manually and on our website. The website is super easy to use and navigate. We recently added the fraud detection suite to our account that Authorize has available. We are very happy with the results and the filters you are able to place to control fraudulent activity.

Cons

Nothing. We have been very pleased with this software.

Pros

Ease of use. With minimal training, you are able to process credit cards and checks, check on transactions, credit back charges and run reports.

Cons

I don't have anything negative to say about the product. I've used it for 10+ years and any issues I've had have been immediately handled via a phone call to customer service.

Pros

The reporting is simple to use and doing voids or refunds is very straight forward. Documenting and printing receipts is also a great feature.

Cons

Credit card processing security is very strict. You only can do refunds that are 120 or less days old. Sometimes we have a need to go out further to refund a customer.

Pros

I love how simple the tool is to process payments online. Our customers often express their distrust in online systems when booking with credit card systems they don't trust. Authorize.net enables us to install that trust in our business and also enables us to process all types of card payments, reducing our churn figures that come with physical bookings.

Cons

Can be difficult to navigate, especially on mobile. We have also had some fraudulent transactions that the system did not notify us of.

Pros

This program is great for our service techs in the field. It does not require the use of a card reader, although it is certainly supported. Our tech's can quickly run cards through the app without a lot of screens and hassle.

Cons

The program tends to have a lot of "timing out" issues and will appear logged in, but once you start processing the transaction it kicks you out.

Pros

Easy awesome way to have your payments run through your merchant account. We have ours integrated with a billing system and it run's smoothly with virtually zero problems.

Cons

There is not a printable format for the eCheck monthly statement so that makes it cumbersome to enter the fees.

Pros

It is rock solid and very easy to implement. Their support team is fantastic and available 24 hours a day. Used them for many years for every e-commerce website we own, which is 4.

Cons

Honestly, do not know any. It is another great software company with a product that works as promised over and over again.

Pros

Timely processing and payment deposits. I also like that i can run a transaction manually very easily. It is also very easy to process refunds.

Cons

The challenge I always have with this software is that it is impossible to reconcile deposits to charges. There is not one good report that shows how fees are calculated.

Pros

It allows you to find transactions quickly. Love that you can keep track of declined transactions

Cons

I wish you could search for settled/unsettled transactions at the same time when searching with a card number

Pros

Works with most merchant processors. Offers both credit cards processing, as well as ACH (eCheck) payments processing. Variety of reports available.

Cons

Sometimes Authorize.net is down, this is rare, but when it happens you can't process your payments. They usually try to fix it fast.

Pros

You might not hear a lot about them these days but actually they are the biggest network of merchant account provider processing card payments for almost every type of businesses since the beginning of e-commerce. They offer plan for high risk business sectors too and process cards in a lot of currencies. Plug-ins available for almost every platform out there and clear payments to bank daily.

Cons

I found there interface little tricky and needed expert’s help to integrate with my e-commerce site.

Alternatives Considered

Square Payments, PayPal Commerce Platform and Stripe

Reasons for Choosing authorize.net

Stripe denied to support my business due to high chargeback rate

Switched From

Stripe

Reasons for Switching to authorize.net

Open to high risk business sectors