User Reviews Overview
About Autosoft DMS
Autosoft is a cloud-based dealer management system designed to help businesses streamline processes related to team communications, payroll, reporting, accounting and more. Professionals can track trends within local markets...
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
President of an auto group
Training was excellent. The training staff from AutoSoft was very good, and actually stayed on-site to make sure that we didn't have any additional questions. They were extremely knowledgeable about dealership operations and how we could utilize every aspect of the software program. The support at their corporate headquarters has been excellent. They contact us frequently to see if we have any questions, but we haven't needed them. If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did. I truly believe that the training experience and smooth transition that we had with AutoSoft was in large part, due to the fact that each one of our employees embraced the new system, and knew ahead of time that there would be changes and to go into this with our eyes wide open, not with blinders on. With that being said, our conversion went extremely well, with very few glitches. It was important that we held meetings before we converted and explained to everyone what to expect and why we were making the changes. Everyone came together as a team, and the conversion went smoothly. Even our 40-50-60 year old employees adapted well.
Pros
Overall, we are very satisfied with this software. We have been using this software for 3 months now, after coming from one of the major national software brands. It is very easy to use, and our employees all seemed to train and adapt easily. There were a few small glitches, but nothing major. The glitches were on our part, not Auto Soft. All departments integrated and worked well with each other. Accounting was easy and payroll especially, was very easy to run. Accounting has some nice features. The Parts, service and F&I departments all integrate well. The monthly software fee is very reasonable, and has saved our company a lot of money, (several thousands of dollars each month).
Cons
The only small downfall that we can see with Auto Soft, is in the Service Warranty area. When we enter a repair order for warranty submission, there are a few extra steps that we have to enter in order to close it out. There may be a short cut to what we are currently doing, so this may actually not be an issue. Our office manager and our warranty manager are currently working that out. For only being on this system for 3 months, actually everything is going smoothly.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Autosoft crm is easy to use and affordable
We are working much quicker to get customers in and out.
Pros
It keeps everything basic- but also includes all vital aspects of inventory management and sales. It is by far one of the best systems we use
Cons
When working in service the system is a bit confusing but with proper training it is easy to get familiar with
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
No way to see its problems until you purchase.
Good Idea, Good Price, Poor Delivery, Stagnant Development, Deficient on Functions
Pros
Was able to view a bit more reporting than what we were used to.
It integrated well with some providers we couldn't before.
Cons
The constant glitches and computing errors the system produces.
There's many functions that should be standard across the DMS world that you're unable to do in this system. They're not end of the world but there are MANY and they're a constant nuisance.
Support will always say that a fix or feature is "in development" but its just an attempt at putting fire out.
It's cheaper than many others we looked at, but you get many headaches along with it. Spend the money and get a DMS that will work for you.
Top Autosoft DMS Alternatives
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Why I like Autosoft
I really like the support team that I have, from [sensitive content hidden] to all the accounting, hardware, inventory support staff..they are always willing to help and are very interested in helping solve my problem
Pros
It's user friendly, and very logical in my world...
Cons
on days when our dealership is open...sometimes they are not.Isn't really a problem, this would not let me submit without writing something here, it's optional
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
User Friendly Dealership DMS
Pros
We integrated Autosoft in 2018, the process was simple and virtually seemless
Cons
The downfall was that the Accounting side was on a hosted site where finance was web based
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Old software
It works (mostly) and is very inexpensive. The help line people are very nice and helpful.Could not recommend to anyone in todays I.T. environment based off the reason listed above. Having to make our I.T. environment less safe to get a program (ASI) to properly run is not a good sign of proper coding and testing. This should at the top of the priority list to fix.
Pros
Its cheap and the employees are nice and helpful.
Cons
Constant crashing. Failure to run more than one instance. Have to turn of UAC for the DMS to work (this one is huge. We have to turn off integrated windows controls to get ASI to run, this should illegal).
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
It does the job
over the last 10 years it has be positive with very few negatives.
Pros
I like the fact that most of our F&I software is easy to use. It doesn't do a good job of decoding vehicles though.
Cons
The lag on the accounting, parts & service side is disappointing. We also seem to get kicked out a lot.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Cindy's View of AutoSoft
AutoSoft is ok, It is very basic & simple.
Pros
it is quite simple & user-friendly, too simple for the experienced / computer savy.
Cons
It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Auto dealer DMS
Pros
Format is simple and easy to use. Function finding is intuitive.
Cons
Glitches are more common than I would like. Has resulted in some loss of data. Over all still a good program.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Negative Stars
Terrible.
Pros
Nothing. This software is all smoke and mirrors.
Cons
Everything. Don't waste your time. They lock you into a 3-year contract for a reason. You would not want to stay in a relationship with them unless you are forced to.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Autosoft review Lamb Motor Co.
I have been able to find mistakes of things that have happened in the past and move forward in an attempt to correct those errors. And when I run into an issue, I have been able to call and get assistance rather quickly and easily from the support team.
Pros
For my position I like that I can easily make required entries and be able to find past entries to look back on if I need to wrap my head around what I need to do.
Cons
I'm not sure, with time as I continue to get more acquainted with the software I would be able to find something.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
When something happens they can't explain, it's a "glitch". You have to watch your payroll...
easy program for someone new to company to learn.
Pros
Easy to use. Accounting side is easy to use. this is about the only pro I can give you for this software.
Cons
Too many things happen that they can't explain. Old vehicle sales show up in the sales journal and the only explanation is someone in sales was "looking that customer up & pushed the old sale back to accounting." Hogwash. Too many glitches happen that they can't explain. There for a while there were so many that I was wondering if a disgruntled employee might be sabotaging their software.
Response from Autosoft DMS
Hi Theresa,
We are sorry to hear about your bad experience and would like to apologize. We would like to learn more about your experience and have the opportunity to make things right. I will have someone reach out to you as soon as possible.
Thank you.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use software, excellant customer service.
While there are changes I would like to see, I can honestly say that Autosoft does what I need it to do and the customer service is fantastic.
Pros
I love the simplicity and ease of use of this software.
Cons
I dislike that I have to update customer data in more than one location. I would also like the capability to upload all reports to excel.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Autosoft is an overall extremely helpful accounting system.
Effective management within the department I am currently in.
Pros
What I like most about Autosoft overall is how organized it is. It has individual accounts that help you keep track of the most specific things that in turn allow you to manage your business more effectively.
Cons
My least favorite thing about Autosoft is the change I understand will be taking place very soon. From what I was told Autosoft will merge with the internet, which I am not anticipating being as the system as a whole will more than likely change a great deal in the process. I'm not looking forward to re-learning everything there is to do with the system.
Response from Autosoft DMS
Hi Katelyn, Thank you for your review! We are so glad to hear you are pleased with your DMS!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Worst DMS available
Overall a bad experience in parts and service.
Pros
the only thing to like about it is the price and that's where it ends, works on the vehicle sales side but not at all in service
Cons
Everything, constant problems with losing information in RO's, not adaptable to other information systems. Horrible customer service. What else can I say?
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
[sensitive content hidden] point cdjr service
system does the basic but does not integrate with outside vendors
Pros
ease to learn basic of the system for new employees
Cons
cumbersome billing and lack of reports pulling lop reports or exporting to excel
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Major Improvements
Pros
Auto Soft has made major improvements to their software. Its lot more user friendly and connective with other companies.
Cons
We had Auto Soft do to limited abilities to in their software. We haven't returned but have found major improvements on their software.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Get What you Pay for
AutoSoft isn't the most involved DMS out there, and there are times when we need in-depth reporting that we're unable to achieve, but it's also one of the cheapest DMS's out there - hence my review title - you get what you pay for. For the most part, it gets the job done!
Pros
Cheap Cost, live customer care, easy to Use
Cons
Not very in-depth with their reporting tools, not always able to achieve what I need to
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
USED THIS SYSTEM FOR 11 YEARS- STAY AWAY
Pros
NOT A DAMN THING IS GOOD ABOUT THIS COMPANY
Cons
THEY CHARGE YOU FOR SUPPORT!!! HOW OUTRAGEOUS AFTER TAKING THOUSANDS FROM YOU FOR A DECADE!!!
- Used Weekly for 6-12 months
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Review Source
Worked great!
Pros
We had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There will see we had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There Several other dealerships around us that we shared this with as well.
Cons
There really wasn't anything wrong with it to describe. Other than getting used to it no issues to report.
Response from Autosoft DMS
Hi Mark,
The Autosoft DMS team is so glad to hear about your satisfaction with your dealer management system. Thank you so much for the kind words.
-The Autosoft Team
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Review Source
Doesn't integrate with anything
Autosoft could be a great product, but it doesn't integrate with ANY of our other programs. We work constantly to keep everything running smoothly between databases, programs and vendors and our biggest (and truthfully only) road block is AutoSoft. By itself, it works great... but unfortunately in today's automotive age, your product has to be able to talk to other products. Also, the couple of times I called support they seemed to know only as much as I do about the product. It's a good price, but in the end, you get what you pay for.
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Review Source
Frustrating at times
Information from Repair Orders sometimes will switch from one RO to another, Prices have been going up, up and up forcing us to look for a provider that we get what we pay for. It seems since the business has changed hands its value has plummeted
