Cornerstone LMS Reviews

Pros

The UI is great for an end user and allows for the flexibility needed in terms of Welcome and Custom Pages to get the information across. The Learner Home makes it easy for end users to find content they are interested in in a format they are used to. As an Admin it provides lots of features to automate the experience and leverage the data in the system.

Cons

Support can sometimes be less than helpful. There are also times when the road map changes are not publicized enough so you may be hoping for a project on the roadmap that then doesn't appear.

Pros

continuous innovations and adaptations to the needs of companies and employees. As a training platform it is very solid and complete.

Cons

Some changes cannot be made, but adapting can be achieved.

Alternatives Considered

SAP SuccessFactors HXM Suite

Reasons for Choosing Cornerstone LMS

little flexibility and little exploitation of the information contained therein

Switched From

Talentia HCM

Reasons for Switching to Cornerstone LMS

because we wanted to have several modules integrated in one place. Both training, selection and development we have everything with Cornerstone and we believe it is the best solution to have it unified for reporting and integrations. We also believe that it is a world-renowned and highly valued provider and that gave us security.

Pros

This platform is very simple and suitable for specific requirement. Instructor-led, virtual and interactive modules of the training meets the organization's expectation

Cons

It provides various option for the training assignment like based on job role, self registration

Pros

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Cons

Where to start? Here are just a few highlights:
- The worst customer service I'd ever experience working with a vendor.

- They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority.

- When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless.

-If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation."

- Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do.

- If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings.

- They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

Pros

Among the LMS products that I have worked with, Cornerstone OnDemand provides the most customizable solution for unique business needs. Cornerstone provides an abundance of training for clients, including hundreds of on demand videos, online courses, online help articles, and virtual instructor led training classes for administrators to upskill their familiarity with the features. Each client is unique, and we have a tremendous ability to tailor the learning experience for end users. At my organization, which is a retail company with 80% un-desked workers, employees love the possibilities for learning in the flow of work, such as with Express Class, and the easy to use AI-supported carousels on Learner Home. Edge Import provides an easy experience for loading historical data and courses into the system in batch. We are able to support 100k+ employees with a core admin team of 4 with smart security configurations and the ability to use custom pages to embed self-service tools for end users and instructors directly within the portal.

Cons

Cornerstone is constantly growing and adapting its product during quarterly releases and they are very inclusive with customer suggestions for future enhancements. There is a lot of thought that goes into release planning and UAT through a stage environment and release ready webinars. Often these enhancements are the direct result of client suggestions that have been upvoted by other clients. It is a huge product with a top talent product management team, and I am always impressed with how the product is updated to adapt to new technologies and industry trends, as well as business needs. I would love to see even more emphasis in the future on release updates to include even more customer suggestions, even though the releases are already very robust.

Pros

We have found that our users required no training to be able to use the Cornerstone software successfully. Given that we have 10,000 employees, this was a key deciding factor when we signed on.

Cons

There’s always going to be small issues that may be frustrating. The one thing that we found is that their customer service/support central is more than adequately prepared to handle anything that comes up.

Alternatives Considered

HealthStream Learning Center

Reasons for Choosing Cornerstone LMS

Our product was sunsetted and we decided it was a good time to put out an RFP and see what other vendors had to offer.

Switched From

SAP SuccessFactors HXM Suite

Reasons for Switching to Cornerstone LMS

The main deciding factor was the fact that CSOD is constantly investing into their application. Each year, they put out a roadmap of new features, and have a quarterly update that keeps our application current and constantly improved.

Pros

Constant improvement (quaterly) is something I really like about this application. Users do not complain about it, which is a huge plus for us supporting the app in our organization. The application is big and there is always something new to learn or better way of doing things.

Cons

There is not much that I can say negative about the application. One thing that I would like to change is character count when creating groups. It might seem small for some organization admins, but for us its a important as our groups can be very large. It is frustrating when creating a group and you are unable to save it because you succeeded the character limit. Not a deal breaker but for sure an annoyance that can perhaps be fixed in the next releases.

Pros

Cornerstone OnDemand - It's a complete HCM Suite including an advanced Learning Management System. Most admirable features are:
- Learning Admin Console enhancements
- Edge Import
- Reporting 2.0
- Integration feasibility

Cons

Customer support is not up-to the mark. The response time and the resolving time for any tickets will take lot of time. Otherwise the product is a complete solution for any type of industry.

Alternatives Considered

Moodle and SAP SuccessFactors HXM Suite

Reasons for Switching to Cornerstone LMS

It's Edge Import and Data Load Wizard are impressive. It has a HCM suite and well-suited with industries require compliance.

Pros

For the user: Modern and intuitve

For admins: Lot´s of configuration items and options
The huge community (in their own Cornerstone-Instance!) and the very good product-documentation, including training-materials, etc.

Cons

Oldschool-Interface in the backend
Sometimes too complex

Alternatives Considered

SAP SuccessFactors HXM Suite, rexx systems and Workday HCM

Reasons for Choosing Cornerstone LMS

We were looking for one central tool for our talent-processes

Reasons for Switching to Cornerstone LMS

Combination of the provided features with a attractice pricing-model

Pros

Breadth of Capabilities and a clean and robust user interface.

Cons

Could be difficult to admin for new users to an LMS

Alternatives Considered

SAP SuccessFactors HXM Suite

Reasons for Choosing Cornerstone LMS

business needed more robust visibility into learning and performance management.

Reasons for Switching to Cornerstone LMS

Better user inferface for end users as well as admins.

Pros

The user community is the beast thing about this product. It's huge and people like to share. Cornerstone is a great partner for the community as well.

Cons

The inconsistent support experience. Most of the time it's great, but too often it is slow or not responsive at all.

Alternatives Considered

SAP SuccessFactors HXM Suite

Reasons for Choosing Cornerstone LMS

Growing company, and needed a new product to meet our needs

Reasons for Switching to Cornerstone LMS

Best in class, and we already used the other modules of the product.

Pros

The catalogue is very customisable, there are countless fields that can be changed to cater for nearly all use case scenarios.

e-Learning tracking generally works as expected.

WebEx/VILT integration is good.

A fairly high degree of customisation is available for web pages/custom pages etc.

Cons

We've been bounced between several GPS reps in recent years, some of whom have been more committed to our cause than others.

When we have downtime, particularly in an eXe environment, it feels like our concerns just drop into a queue even if users are unable to register/make payment.

Some areas of the platform are in desperate need of improvement (e.g. Certifications). When you raise these, you are encouraged to file a thread in the Success Centre, but you end up just replying to yourself or other frustrated users.

Alternatives Considered

Adobe Connect

Reasons for Switching to Cornerstone LMS

Feature set Scalability eXe

Pros

Great implementation experience, the customer success center is top notch, and the ease of use is there for the end-user

Cons

If you have casual administrators who aren't in the system often, it can be cumbersome to navigate the back end - this is why the cornerstone success center is such a blessing

Alternatives Considered

Moodle

Switched From

BizLibrary

Reasons for Switching to Cornerstone LMS

Met our requirements for a reasonable price

Pros

I love the versatility of it. There isn't just one way to do something. We have come up with creative ways to achieve and end goal. I also LOVE the Cornerstone Success Center and the Knowledge Base. It's so amazing how theyve built a community of their customers that's actually engaging and helpful!

Cons

The system itself is not difficult to learn. Just like any other system, you have to learn it and get comfortable with it. I also dislike that some of the functionality is antiquated (like groups) or just looks "old" (like the test engine). Cornerstone is making strides in updating pieces of the system and we have been so happy with their updates in reporting, the LAT, the content uploader, and Edge.

Pros

Learning/Performance/ATS/Succession all in one place.
Customization, allows you to really think outside the box to meet use cases.
Robust curriculum builds
Versatile checklist, we use for skills and onboarding
Certification tracking
Easy of use for end users
Reporting - love the recently updated reporting 2.0
Performance Evaluations, very smooth process and easy to account for multiple steps and calibration.

Cons

Customer Service, while improving is still not timely.
ATS, while improving there are several issues to work though. The largest being how rehires are handled.
External Registrants being seen as internal causes system issues

Pros

We use Cornerstone for all of our learning and development as well as performance initiatives. We have many employees out in the field so the mobility of the platform is so important us. Help us keep up top to date on compliance training as well as employee engagement. We love it and would highly recommend it.

Cons

We are able to have all of our training and development and performance processes on one platform, which has been great! There is no more need to switch in between platforms to compare data, it's all in one place. Reporting is so easy with Cornerstone because we have all of our data in one place to anyalyze.

Pros

The Performance and learning modules are used the most and we were able to accomplish what we needed as we switched from a different deliverable.

Cons

Some pieces within the modules do not have the same behavior across the board which can make it very frustrating at times.

Pros

The reporting features are the best part of the LMS. Not only can you get any information you need, but you can customize the reports to fit your needs exactly.

Cons

Tracking certifications is a struggle and overly complicated.

Pros

Once we figured out how to use Cornerstone it has been very easy to use. We have multiple training managers and the product has been easy to teach to many others. Our employees have found it convenient and easy to find available training.

Cons

Some of the set up process has been difficult to figure out. Creating certification or attestation forms has been difficult.

Pros

Cornerstone is the most innovative and easy to use of all the systems we have tried.

Cons

I wish it were easier to upload the OnCourse compliance courses. Other than that... no complaints

Pros

Working to integrate Cornerstone with our business had some challenges with setting up the system with our vendors, both current and previous. While we still have trouble with our integration from ADP to Cornerstone, our transition to the system has been pretty smooth. The system offers SSO Access which cuts down on the need to reset passwords and has a very sleek and intuitive design. I think that is the best part of the software - end users find the tool easy to access.

Cons

As a Learning Administrator, I am responsible for updating content and learning assignments throughout the organization. Versioning content and their associated assignments in Cornerstone is very confusing, and I often make mistakes that cannot be reversed. I think that is what is challenging about Cornerstone - once you submit a change, it is difficult to undo without a back-end service.

Pros

The learner interface is very easy to use and very modern. Learners can find training rather than always relying on training being pushed to them

Cons

There are some features that are a bit outdated and can cause the administration to be a little more involved than it needs to be.

Pros

Course upload, assignment, and display is all great

Goal setting and performance reviews look great on employee side

Cons

Certifications are complicated to set up and use, but they have their place, Test Engine is not intuitive but they say they are working to update it