User Reviews Overview
About KickFin
Kickfin is a tip distribution solution that helps restaurants, bars, clubs, nightclub venues, hotels and entertainment centers directly deposit tips into employees’ bank accounts. It enables managers to create groups, manage...
Learn moreAll KickFin Reviews Apply filters
Browse KickFin Reviews
All KickFin Reviews Apply filters
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Nightly Tip Outs
We set up a system for nightly closers and jr. managers to use the software, and the GM audited their work every morning. Auditing was easy, and mistakes were rare. It's easier and faster than counting and redistributing cash and correcting mistakes is as easy as just distributing money a little differently the next night.
Pros
In an increasingly cashless society, this app allows you to continue tipping staff out nightly. It works great.
Cons
Once the money is out, it's gone. So don't make a mistake
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Game Changer
From Sales to onboarding and daily use the experience was/is fluid and repeatable.
Pros
We don’t have to keep as much operating cash on hand in the restaurant.Payments to employee in near real time is a game changer for employee buy in.I have referred Kickfin to a similar establishment in a neighboring county.
Cons
Ease of search optionsThe online experience is website based and does not adjust to smaller screen display on computer, loose edit buttons outside the fold.No app. But bookmarking website to Home Screen on phone is a decent work around.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
First time kickfin user
Pros
Once employees have been entered into the system, Kickfin is super easy to use. No issues with paying employees.
Cons
KickFin has a strange recharge system. Sometimes it takes days for money to hit the account. We have been noticing the lag in recharge happening more often. It's frustrating when the KickFin account doesn't have enough money but they've already taken the money from your business account. For someone who uses KickFin and also does staff payroll, I wish there was an easier way to pull employee wages. The reports show the day to day reporting, rather than a grand total. KickFin pulls it's own pay periods rather than me allowing to choose my dates. I have to go through an add each employees tips for each day of the pay period. Not a huge issue but a little annoying.
Top KickFin Alternatives
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Kick Fin is a Cash Saver
We are very happy that we started using Kick Fin for processing tips.
Pros
In the restaurant industry credit cards have become the predominate method of payment. The tips that are reported on the credit cards most often exceed the cash receipts causing our cash to fall negative. Using Kick Fin allows us to track our cash with out running to the bank and it keeps the employees happy because they are still getting paid every night.
Cons
Reconciliation can sometimes take some time.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Village Brauhaus
Overall positive. When I've needed assistance in the past, customer support was very helpful.
Pros
Direct deposit is a huge plus. Their ability to change their pay method when needed is also really handy.
Cons
It is annoying having to do the 2-step verification. Didn't use to have to, but I understand the security of it. Just not a fan is all
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Kickfin Review
Very positive
Pros
Ease of use, convenience for employees to access tips and easy record keeping
Cons
Could be helpful to have the option to show multiple forms of payment being included into a tip pool. Example : separate boxes for cash tips, credit cards, service fees, etc
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
I love it!
I enjoy it! A lot easier than using cash, and most users prefer the quick direct deposit.
Pros
It is very easy to use. Cashing out employees only takes seconds. It is also very easy to add users. I appreciate the fact that new users can be sent invites via email or text.
Cons
I don't like the recent update, just because it adds another step to cashing out users. It does not affect the ease of use, however.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Ease of Payment to Staff. Up to Date, Quick Functions and Ability to use system.
Great, only complaint is about taking former employees off of the system. Ease to use, set-up. Easy to add Staff members.
Pros
The Quickness of Payment to employees, NO DELAYS. Ease of operations.
Cons
To take former employees off of the system.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Kickfin Review for A Restaurant
Very easy to use. Less money handling equals fewer counting mistakes!
Pros
Before Kickfin, we paid out the staff with cash every night. So, we needed lots of money on hand. Now we aren't carrying nearly as much cash. And the server checkout is a lot quicker.
Cons
Staff was upset about the 75cent charge per person each shift. They got over it. Also, we've accidentally paid out the wrong person a couple of times. Wish there was a was refund their payment to the main account so we can pay the correct person.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Kickfin is great!
We used to pay credit card tips in cash from the safe. That left us constantly negative for our deposits and safe. We had to go the bank frequently to get more cash. Now- Kickfin makes it convenient and easy to pay tips to servers and bartenders. Life saver!!
Pros
Kickfin is easy to use- both for the employees getting paid and the managers who input all the info. It pays immediately after we send information.
Cons
I wish it would integrate with Toast POS. We had to create excel worksheets to make it work with Toast reports, & Toast cash in.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Kickfin Review
I will say, honestly it has been an easy transition and much nice process than I thought it would be. I also can appreciate the team's willingness to hear feedback and adjustments sited from users like myself.
Pros
I love the addition of the (-1) feature at payment, makes things easier for reconciling. I like the ease of the process and how quickly it works.
Cons
When making a payment without a tipped group I feel like there could be a more efficient way of entering the team team members into the "sheet" or grid. Even a simple thing of being able to search a team member then hit "enter" key instead of having to click them over could make things flow quicker esp. for a bigger team, like one of my locations has. Also alphabetizing the team members in the drop down list could save some time as well.
Response from KickFin
Thanks for your thoughtful review, Salvatore! Our product team is laser-focused on continuously improving our product based on customer needs. Your suggestions are on our 2021 product roadmap you can expect to see a lot of these changes in an upcoming release.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Kickfin- Moving employee tipping into the future
Employees love it they get paid instantly
Pros
Easy to implement, great tracking and security features
Cons
Overall I have no complaints. Everything works as it should. On occasion someone’s debit card won’t load into the system
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Tipping employees
Good only issue is no room for mistake it could cost you big
Pros
Fast easy to use Staff gets there money in second's
Cons
If you overpay an employee or pay the wrong employee there is no way to fix it.No refund ability
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall great program
Pros
Paying and tipping restaurant employees is made easy with KickFin. User friendly and super easy to navigate. Would reccommend!
Cons
The only negative feature is an instance where a payout was made and cannot be reversed easily.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Better than NETSPEND
Excellent. No issues so far
Pros
I like the ease of use. First time users should be able to figure out how to navigate through the site
Cons
Having to use 2 step log-ins but I understand completely
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Quick and Easy
Overall great experience
Pros
I love the easy use and reliability of KickFin.
Cons
Getting ahold of a representative for help with issues with holding funds and minor issues.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Kickfin
Pros
Easy to use my employees seem to like the elimination of cash flow
Cons
$1 charge, if possible to eliminate otherwise very easy to use
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
ICEBAR Orlando
Easy! Streamlined!
Pros
Our employees love not going to the bank and consider it a nice amenity of employment. I love the ease in reports as I use them to look at daily tips and pay periods.
Cons
Every issue I have had has been solved in a very timely manner with the Kickfin team
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Easy
Pros
Easy to use and moves quickly very simple
Cons
Would be great if it was an app not just a website
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Works great for tipouts at a brewery bar!
Fantastic - any issues have been immediately answered.
Pros
The payments are received almost instantly.
Cons
Replenishments are done almost daily, so this makes it confusing when you're having to keep a different $$ amount than what is really needed.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Amazing Product
Pros
Kickfin has been amazing to use, I have been a restaurant manager for over two decades and this has been the most efficient way to get servers their gratuities
Cons
Nothing, the platform is very easy to use and navigate
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Cash is king
So far Kickfin has done exactly what we wanted it to do. Keep more cash on hand and make it easier and safer for our employees.
Pros
Helps us manage our cash easily and effectively.
Cons
Nothing. So far it’s been everything as promised.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Kickfin is truly life changing
Pros
It’s quick access and easy to use ! Makes tipping out very easy and less of a headache !
Cons
If someone’s account is locked (cash app) , allow funds to be dispersed anyway.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
LuLu’s Review
Really like the software, and the staff loves the quick deposits of their payments.
Pros
The ease of the setup process and daily use.
Cons
Would like to be able to put employees in order that works for our company, not necessarily alphabetically.
Response from KickFin
Thanks for reviewing Kickfin, Rachel! Kickfin actually has a feature for pre-built tipping groups, which can help you keep your employees organized. Reach out to [email protected] and we'll walk you through it!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Great product and time saver
Pros
Ease of use and the ability to provide staff with immediate payments
Cons
Reports are hard to read and the ledger is n early impossible to follow
