HubSpot Marketing Hub Reviews

4.5
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4.5
Overall rating
Reviews
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About HubSpot Marketing Hub

HubSpot is a leading growth platform. Over 52,000 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Marketing...

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Feature ratings

Value for Money
4.2
Functionality
4.4
Ease of Use
4.3
Customer Support
4.4

Browse HubSpot Marketing Hub Reviews

6,159 of 6,159 reviews
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Daniela
Daniela
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 16/12/2024

Excellent tool with many options. Great even in the limited free version.

Excellent. I use it for contacts and to keep track of emails, and it is a great help. The integration with Gmail makes it very easy to save all the emails, and even to send emails directly from Hubspot. It is really a great help.

Pros

I love the flexibility it offers in customising some fields, including in the free version. It is a great way to start using and testing it before engaging in a more advanced use.

Cons

Some parts of the user management are not ideal, meaning that, for example, it is impossible to read a thread of emails.

Alternatives Considered

Zoho CRM

Reasons for Switching to HubSpot Marketing Hub

It was very complete and it offered a lot of features and possibility for customisation.
Amanda
  • Industry: Packaging & Containers
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 08/01/2025

The Goldilocks of marketing automation systems. Not overly complicated, not too limited, but...

I used many alternatives to Hubspot Marketing Hub prior to being hired for a company that was already using Hubspot. I didn't think Hubspot Marketing Hub would be as good as the other marketing automation tools I've used in the past, but I was pleasantly surprised.

Pros

Very streamlined, efficient, easy to use, not overly complicated.

Cons

It's difficult for marketing to budget for the price of Hubspot Marketing Hub when the pricing is based on the number of contacts in Hubspot, and the number of contacts in Hubspot isn't controlled solely by marketing. We sometimes encounter limitations with email design in the WYSIWYG editor.

Ricki
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 26/11/2024

Hubspot isn't all good (or all bad) it's a Goldilocks fit (for some)

HubSpot Marketing Hub has a comprehensive suite of tools and easy interface. However, its expense, steep learning curve, performance issues, and limited customization options can be drawbacks for some.

Pros

HubSpot Marketing Hub's easy interface and comprehensive tools were a breeze to navigate and implement strategies with. From email marketing to content creation, the CRM integration was particularly helpful in tracking lead generation and nurturing. And, the automation features saved significant time and effort in repetitive tasks.

Cons

Expensive! I found that it can become overwhelming for small teams and anyone with limited marketing budgets. Another thing is the steep learning curve for advanced features can be daunting. And the customization options can sometimes feel limited. Additionally, for the price I was frustrated with performance issues and bugs, especially during critical campaigns.

Top HubSpot Marketing Hub Alternatives

Campaign Monitor by Marigold

Salesforce Service Cloud

  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
4
Customer Support
1

3
Reviewed on 06/12/2024

Not sure why they have such great reviews

Our sales and marketing team find HubSpot actually quite hard to use. If our company was to switch from it, no one would miss it. Marketing has already decided to use Customer.io and sales is looking else where as well.

Pros

It's a fairly powerful platform, but when directly compared with Keap or Customer.io. It's not exactly better for the cost. They likely have more integrations than anybody else. That's about it. I feel like they stopped caring about their customers as much while they tried to sell their company in Google earlier this year.

Cons

Hubspot use to be the easiest to use all-in-one platform. But, these days allow their competitors have caught up and charge less. When you have a problem with the product or the integration you built, their service is not very helpful.

Elena
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2024

Excellent tool for small B2B marketing department

Pros

Great user interface, genuinely helpful support, very little time to value.

Cons

Honestly, I haven't really discovered anything I don't like so far.

Antoine
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 02/12/2024

Marketing automation at its finest

Hubspot is more than a marketing automation platform, it is a community of marketers, an ecosystem of people with experiences that is willing to share to grow. The wealth of marketing content makes learning seamless.

Pros

Hubspot beautifully merges all the functions of a marketer's role into on comprehensive suite that is well integrated.

Cons

Hubspot does many things very well, but is not the best tool at any one task. It's a compromise but having a one-top-shop/hub is invaluable.

Alternatives Considered

Marketo Engage

Reasons for Switching to HubSpot Marketing Hub

Solution interface seemed easier to adopt, and price was much less expensive.
Alexa
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2024

New user but excited to unlock all of hubspot's potential

Just dipping our toes into it but overall very happy with it.

Pros

There are so many options to create and managing the hub is super user friendly.

Cons

Having to hire someone for integration because there is so much.

Kevin
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/12/2024

Hubspot Sales Review

Positive overall. I've used Hubspot for over 10 years and very happy with it services and set of tools for marketers and businesses

Pros

Simple and straightforward. I particularly like Hubspot sales as it helps in my lead scoring and evaluation of potential leads and email marketing

Cons

While the tool is fairly straightforward, it lacks integration with mobile devices and Firefox in particular.

Alternatives Considered

Sailthru by Marigold and Klaviyo

Reasons for Switching to HubSpot Marketing Hub

Hubspot had the widest array of all in one tools under a single platform, which made it easier to integrate
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 11/12/2024

Good product for marketing

Overall good experience. A bit of learning curve in using and implementation.

Pros

Getting and reviewing marketing data analytics. We integrated this in our website to analyze web traffic.

Cons

Administrator dashboard is not very intuitive for less technical users. Our marketing team needed help from our internal technicians.

Alternatives Considered

Zoho Marketing Plus

Reasons for Switching to HubSpot Marketing Hub

Both products are good. We just wanted to test which one works best with our website implementation.
Molly
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/12/2024

HubSpot marketing

My experience overall is very good ,a been using it for years now

Pros

I like they templets very easy to edit just click

Cons

As affiliate market it help me to writer landing page for my ads

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 24/08/2024

Balanced Review of HubSpot CRM

solid CRM choice that combines ease of use with powerful features, making it a standout option for organizations looking to enhance their customer relationship management and streamline their sales processes.

Pros

HubSpot excels in many areas, some users might find its pricing structure and advanced feature sets to be on the higher side, particularly for smaller businesses or startups. Additionally, while the core functionality is strong, there may be a learning curve associated with leveraging more advanced features or customizations.

Cons

Depending on the service plan, but we experienced longer response times for customer support, particularly for those on lower-tier plans.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot Marketing Hub

HubSpot showcasing center point offers a natural and simple to-explore interface that works on complex advertising undertakings, making it available for both prepared advertisers and novices.
Michael
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
5

4
Reviewed on 09/08/2024

Top of the line marketing platform- but very pricey

We used Hubspot as our CRM, Marketing Hub and Sales Hub. All of our marketing assets were tracked and directed down our funnel.

Pros

Top of the line marketing software. You are able to drill down into the nitty gritty with Hubspot

Cons

Very expensive and requires a lot of learning to use. Not for the average team member

Richard
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2024

Fantastic product.

We have used HubSpot Marketing Hub for a long time and love it. Great customer service and tools.

Pros

Wide range of great tools from forms, workflows, social publishing, emails, etc.

Cons

Currently HubSpot Forms, but they are working on improvements.

Alternatives Considered

Salesforce Marketing Cloud

Reasons for Switching to HubSpot Marketing Hub

HubSpot is a fantastic product with amazing tools. Customer support is great and the ability to sync with other applications is critical.
Nabil
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2024

Fantastic products - incredible support

Wide range of products that are being updated constantly, exceptional support available. Have used HubSpot for 10+ years now.

Pros

Huge suite of tools that are constantly adapting and being updated to keep with the current market. Exceptional support available.

Cons

Price can be quite steep, and you often pay for tools you may not make full use of.

Reasons for Switching to HubSpot Marketing Hub

Overall the UI is modern and much more user friendly, makes daily use a breeze.
Jonathan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

3
Reviewed on 01/04/2024

Internal or External - Solid Email Management, Data Collection and CRM

It did the job we needed it for within the confines of one tech product w/o needing separate services. Typically we'd need an ESP like MailChimp + Landing Page/Funnel Designer like ClickFunnels + CRM like LeadsPedia + plugins to make sure they all spoke to each other. I did all of those things in HubSpot.

Pros

It made using all of the elements under one brand/UX easier to manage. The email portion was effective and tied in with the landing pages we created which then sorted our B2B CRM. It was an effective tool.

Cons

It has a bit of a learning curve and there are plenty of features we haven't used simply because they appear to be complicated and not self explanatory.

Alternatives Considered

ClickFunnels, LeadsPedia and Mailchimp

Reasons for Choosing HubSpot Marketing Hub

I'd used the three separate services in different ventures in the past. Someone turned me onto HubSpot and showed me I could do all three in one.

Switched From

ClickFunnels, LeadsPedia and Mailchimp

Reasons for Switching to HubSpot Marketing Hub

I used them before, but someone showed me HubSpot could do it all, including the email part. That was the biggest selling point.
James
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 04/08/2024

Perfect CRM Platform

HubSpots software is amazing for my team/company, as it allows us to collect and store all the data we need.

Pros

Versatility and functionality of the software. I love the fact there’s so much you can do and ways to do things on the CRM. We are able to store data and visualise to show certain members of our team.

Cons

Sometimes the navigation can be confusing for people who haven’t used the software before. Takes some time getting use to.

Jamie
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 18/10/2024

Hubspot has been effective

Overall, it’s an effective tool for driving marketing success.

Pros

HubSpot Marketing is a powerful, user-friendly tool that simplifies inbound marketing efforts. Its all-in-one platform makes it easy to manage everything from email campaigns to SEO, landing pages, and social media, with a strong focus on automation. The integration of analytics provides clear insights, allowing businesses to track performance and optimize strategies in real time.

Cons

It’s particularly helpful for small to medium-sized teams looking to streamline their marketing activities. However, the cost can be a drawback for smaller businesses, especially as more features are added.

Beatricia
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 31/07/2024

Great platform for automated marketing

Many of the materials that support our content are created using the HubSpot Marketing Hub software. Mostly to simplify the process of setting up landing pages, forms, and parent email campaigns. The reports that marketing and data analysts receive are of a high standard and can be as thorough or as brief as they need. The lead generation process is automated, and our sales reps have real-time data on their top leads. All in all, we're pleased with the user interface and the helpful information it provides.

Pros

I love how easy it is to use the HubSpot and how I can schedule emails and reuse existing ones. This allows marketers to collaborate on improving the lead generation process. I can trust HubSpot Marketing Hub to keep my important assets safe.

Cons

The design elements were the most challenging aspects. It relied heavily on pre-made templates and required familiarity with CSS or HTML to customize. It took a while to get the desired effect after making adjustments that didn't stick, such as trying to center an object or change the font.

Natalie
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2024

The only marketing CRM I'll ever use

Pros

It's incredibly user friendly and HubSpot has the best support and help center.

Cons

I don't love the new navigation/toolbar! I don't think it's super intuitive. Maybe I just need to get used to it since I used the old nav for 7+ years, but it could use some improvements.

AATTAF
AATTAF
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 03/06/2024

Unlocking Marketing Success: A Comprehensive Review of HubSpot Marketing Hub

Overall, HubSpot Marketing Hub has significantly improved our marketing efficiency and effectiveness, despite minor pricing concerns. Highly recommended for businesses seeking comprehensive marketing solutions.

Pros

The comprehensive suite of marketing tools centralized in one platform, intuitive interface, and robust analytics.

Cons

The pricing structure could be more flexible and transparent, especially for budget-conscious businesses.

Timmy
Timmy
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/07/2024

HubSpot: Where Marketing Spells Come to Life!

As a user, I’ve found HubSpot Marketing Hub to be an all-in-one cauldron of marketing magic.

Pros

Efficient All-in-One Solution: HubSpot combines CRM, automation, and analytics seamlessly. It’s like having a Swiss Army knife for marketing.

Cons

HubSpot Marketing Hub’s learning curve can be steep, and some integrations are limited. Also, the price may be a hurdle for smaller businesses.

Bryan
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 06/09/2024

All encompassing marketing solution

the marketing hub allowed us to handle inbound sales much easier from a variety of sources (email campaigns, paid ads, display ads, etc.) and makes it easy to track engagements that lead to no where previously.

Pros

The marketing hub takes a lot of disparate systems and brings them all together nicely.

Cons

The cost is a little much, where you can get the same (or similar) function from a set of other products.

Kaitlin
Kaitlin
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/09/2024

Greatest small business resource

Pros

Hub spot has made marketing cost effective basic and pain free. Not mention the has best perks and offers when it comes to other useful business essentials. The seamless integrations the quick feedback 100! My go to

Cons

There is not a thing I dislike about hubspot.

Verified Reviewer
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/08/2024

Accurate Marketing Hub Software

HubSpot is a great Marketing Hub tool which I prefer to every social media influencer

Pros

The Batch Marketing is what I like most in HubSpot Marketing Hub

Cons

Infact I really like using HubSpot Marketing Hub, due to this I get no negative word against this Software

Verified Reviewer
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 26/03/2024

Easy but expensive in the long run

Pros

You may pick HubSpot as your first CRM and email marketing tool and learn very quickly. It's powerful and easy to use at the same time. It has an extensive list of integrations.

Cons

In the long run, it can be quite expensive. The offer many things but are not included, they are add-ons. Like SMS, toll numbers, and dedicated domain.

6,159 reviews