Kickserv Reviews

Pros

I liked how simple Kickserv was to use and understand. The interface was simple to use, and the navigation was simple. The reporting and analytics tools were also extremely beneficial in understanding how my company was performing.

Cons

The lack of customization options for reports and the limited invoicing features.

Pros

Its intuitive and easy to get started on. The help from customer service was positive as well

Cons

Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster.

Pros

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Cons

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless.
Quadruple redundant data entry, creating and closing an event, then a job.
No auto fill on repeated fields.
Phone numbers require dashes be entered. Format the field for straight 10 digit entry.
Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers.
No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!!
Stripe send a payment received email notification...Awesome.
The text is the problem. First words of auto generated notification says Congratulations!.
Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint.

Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Pros

I have used other service industry apps and Kickserv is by far the most user-friendly, feature packed app I have found. I hate paperwork and this app makes it basically paperless. Bravo! I would whole heartedly recommend this app to any business in the service industry.

Cons

The app is all server-side, so accessing any data is 100% reliant on having an internet connection. It would be helpful if the data were synced and also kept user-side.

Alternatives Considered

Reasons for Choosing Kickserv

Switched From

Reasons for Switching to Kickserv

Pros

the two boys down is Texas that are tech service for my area. Know there craft, personable. This makes me feal like I'm dealing with a small town mom and pop shop and that keeps me as a customer, Should you guys remove or change people like this. Please let me know and I will kindly take my buisness to an othere venue. thanks
Oh and the product is resonable.

Cons

acount search engine should have search by name, address, type jobs performed, and to account for misspelling.
and flat rate billing or contract billing, that will auto adjust for taxes.

Pros

Kickserv is an amazing tool for to connect the office and techs out in the field. There is a place to keep notes, photos and files.

Cons

I would like to see the app let you change a job into on opportunity.

Pros

I like the ease it is to schedule and move scheduled jobs.

Cons

It is not easy to take a job from the completed status to unscheduled.

Pros

how simple it works

Cons

the step by step task oiption for workflow

Pros

The customer service department always goes above and beyond

Cons

Like everything about Kickserv. There are no cons.

Pros

How easily you can look up your customer, whether by account number, last name, address. You cant go wrong.

Cons

At this point I have not come across any snags, and when I do I use the HELP button which is great.

Pros

It's very easy to use. The pricing was is great for a company just starting up.

Cons

There are some features specific I wish were available.

Pros

This software is user-friendly for the most part. It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system.

Cons

I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc

Pros

Real time scheduling, mobile use, files attachments, work order creation

Cons

Customer portal to request service is cumbersome, bug reporting has become more difficult with the new chat robot. I usually video the issues to better explain the bug. I can't do that any more.

Alternatives Considered

Reasons for Switching to Kickserv

Pros

Kickserv makes it easy to create customer databases, work orders, schedule repairs and invoice customers. It’s the easiest to use that I’ve found and covers everything that a new business needs on a day-today basis.

Cons

There is no ability to log cash or check payments in the free version.

Pros

I liked the fact that the browser I'm able to control all my jobs in one place. I'm able to go to the kickserv and go to my customer and go right to his address and maps to the residence as well as press on the phone number and it call right from the customers information.

Cons

The one thing I don't like is that the app and the web browser is inconsitence with one another

Pros

I like the calendar, the scheduling and invoicing. I also like the fact that you can recall your customers yearly maintenance appointment by the month. The most important for me is that the technicians when are on call, if the office is closed they have access to Kickserv to check a clients history.

Cons

That we had to pay extra for the clients recall. They have since changed that to a lesser monthly fee.

Pros

This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program.

Cons

I would love the ability to color-code technicians out in the field on the calendar.

Pros

The ability to keep up a time entries for the team on per job basis

Cons

Scheduling viewing time entries from the mobile app on a per day basis would be nice instead of having to go to the web browser and pull a report to see

Alternatives Considered

Reasons for Switching to Kickserv

Pros

Access to all of my clients and their project status from anywhere. Project scheduling, invoicing, even shopping lists available to me. Fits all of my client types, from homeowners to property management, and flexible for all of the various project types. Kikserv’s customer service team is incredible.

Cons

Fairy steep learning curve… I’m still discovering new features, and shortcuts. A little ‘clunky’ at times

Pros

It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

Cons

On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

Pros

Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field)

Cons

Some features they are on PC but not on mobile.

Alternatives Considered

Pros

It takes time to fill out the customer profile initially, but I really like it once that’s done, maps, billing, emailing notifications all so easy one that is done.

Cons

The App! Not very user friendly and should do everything the website dose to be useful

Pros

Opportunity, calendar, scheduling, workforce,

Cons

getting the employees on the app. with setup user names and passwords

Alternatives Considered

Reasons for Switching to Kickserv

Pros

I like the fact that we can track the history of our customer's and review previous work performed. also, like the fact that we can have a daily view of everything scheduled within that day. The calendar is also helpful in scheduling future jobs, and time management.

Cons

There isn't an easy uncomplicated way to delete services that are not needed once they are signed on for.
I understand the reasoning to keep just anyone from changing services, but it really doesn't have to be where one has to call and sit on phone for a while to get something not needed.