Buildium Reviews

4.5
Overall rating
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4.5
Overall rating
Reviews
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User Reviews Overview

About Buildium

Fire up your growth machine—and save up to 30% on Buildium. That's an ENTIRE year of the #1 most recommended property management software for less. Buildium is a cloud-based property management software solution designed to...

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Feature ratings

Value for Money
4.4
Functionality
4.3
Ease of Use
4.3
Customer Support
4.4

Browse Buildium Reviews

2,119 of 2,119 reviews
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Yonathan
Yonathan
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2024

Tracking is critical to your business succcess

So far is great, I plant to continue to use this app more often

Pros

Easy to use, and tasks are easy to assing

Cons

no apps on the app store or Android store

Response from RealPage

Hi Yonathan! Thanks for your review. The good news is that we do indeed have an app on both the App Store AND the Google Play store. Property Managers and Rental Owners can use the Buildium app. Simply search for Buildium, and you should see the familiar white and green Buildium logo.

We also have direct links to the app in our support article: https://help.buildium.com/hc/s/article/Mobile-App

Hope that helps!

Replied 27/06/2024
Matt
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 09/12/2024

Glad I Converted to Buildium

Overall it has been good. I am getting the hang of the system and believe I will be able to scale my business quickly once I'm ready.

Pros

I just started using Buildium and so far it has been good. Our onboarding calls were great and the team got us set up to use the system in no time.

Cons

I feel like I went into month two behind the curve. My onboarding was complete but there were a few items that I still don't know how to properly do in the system. While there is a lot of support information, my searches don't always find articles I need to support my business. One more support call would be solid.

Alternatives Considered

RentRedi and Hemlane

Reasons for Choosing Buildium

Rent Redi did not meet my needs as my management business started to get more complex.

Switched From

RentRedi

Reasons for Switching to Buildium

Buildium seemed more established versus some other start-up type businesses that would have had learning curves.

Response from RealPage

We're glad to see you join us, Matt! Here's to many more years of partnership.

Replied 26/12/2024
Kenzie
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
2

2
Reviewed on 09/01/2025

Honest Review of Buildium

Not great for the price, I practically built my own software

Pros

The ability to customize your software system.

Cons

It was difficult to use, time-consuming, and vague

Alternatives Considered

Yardi Breeze

Reasons for Switching to Buildium

It seemed like it was more customizable and better on the price

Top Buildium Alternatives

Property Vista

Property Manager Cloud

Jessica
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 05/12/2024

Buildium gives any other platform a run for their money!

Overall, my experience with Buildium has been great. Like mentioned previously, there are a handful of features that could allow for a bit more efficiency but Buildium is far beyond its competitors the way it is already. It is extremely easy to navigate and also provides a ton of resources for DIY problem-solving which is much appreciated!

Pros

What I like most about Buildium is the user-friendly navigation. I have operated out of many platforms (Yardi, Entrada, DoorLoop, OneSite, Appfolio, RentManager, Guesty etc.) and Buildium is by far the easiest to feel your way through no matter the experience level. I have trained the most seasoned teams to the greenest teams and the way this software is laid out is so practical compared to a lot of other options on the market. Also, we experience way fewer inquiries from tenants and owners than we have in the past in terms of navigating their portals. Maintenance requests, general support needed, owner contributions, report interpretation etc. has been a breeze for our tenants and clients.

Cons

There aren't any features/lack thereof that I don't necessarily like about Buildium, but definitely think the existing Buildium could offer some features that would make day-today operations a bit more efficient:
- Giving tenants the ability to submit their notice to vacate via Resident Center
- Automatically reversing management fees collected on payments that have been reversed
- Create a space on owner/tenant/property pages to interact with/tag other team members so correspondence can be internal/recorded
- Allow for import/export of workorders/tasks
- Allow scheduling of reports to be emailed (monthly/quarterly generated Owner Statements)
- Show At-Will leases within lease renewals
- Add a pop-up feature when paying bills by check (like the Trust Account warning) if a vendor has e-pay info
- Add a report that shows bank balance breakdown without management company income included

Alternatives Considered

AppFolio Property Manager and ONEsite

Reasons for Switching to Buildium

Better onboard experience, more cost effective, better door options, needed more functionality, "nickel and dime" every click (Appfolio), needed better tenant experience
Maurice
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/12/2024

Broker and Owner

My experience has been great. Anytime I have a technical issue I can also get someone on the phone or when submitting a support ticket my issue gets resolved fairly quick.

Pros

The platform is very intuitive and robust. It has all of the features one would need to manage a growing portfolio.

Cons

I would love to see more automation features but for what they have it's perfect for me.

Shantel
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 13/12/2024

Has some small issues

I have been using it for over 10 years with two different companies. I tried switching to another one, but it just didn't make the cut.

Pros

- Simplified documentation process
- Adding new tenants
- Issuing notices
- Access to tenant and owner portal

Cons

Not very Canadian friendly. It should integrate LTB notices and print receipts for large rental payments involving multiple people.

Ariel
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

A Seamless Experience

Pros

Very user friendly system and easy to navigate around. I like the audit report very much as I constantly have to oversee staff performance.

Cons

No option to use a default bank account for vendor payments vs. rent collection
certain reporting unavailable such as monthly breakdown of occupancy reports/collection reports

Alternatives Considered

Yardi Breeze

Reasons for Choosing Buildium

The system was not user friendly and more pricier.

Reasons for Switching to Buildium

We valued the customer support dedication and user friendliness of the system. I also love the fact Buildium keeps updating its system to meet the needs of its users.
Andrea
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 06/12/2024

Let us have the option to use one invoice per month per tenant

good overall, but you are missing some basic functions that need to be added. I am a commercial property manager and I need to be able to send one bill per month to each tenant with multiple charges

Pros

I never have to worry about remembering rent increases

Cons

That I cannot put 5 charges on one monthly invoice all together. The tenant shouldn't get 5 different bills and storing all the extra paper is a pain

Chris
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/12/2024

Buildium is the BEST!!

I've enjoyed seeing the most recent updates that have really helped us manage better.

Pros

I love how easy it is to navigate the system!! I believe Buildium is the best management software for smaller property managers.

Cons

I'm not a fan of not being able to pull average cost. I would like it to be mor user friendly for construction budgets and average cost.

Kim
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/12/2024

Great option

Much better than Total Mgmt . Would recommend

Pros

reports to tie out the balance sheet, support is good and cases are followed up,

Cons

do not file 1099s with the State, prepayments somewhat confusing, implementation was very time consuming but worth it,

GARY
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
2

4
Reviewed on 15/06/2024

Review from 7+ year user

Positive. Very similar to my thoughts above in the Pros section. Have valued and enjoyed seeing what Real Page has done with this product since the acquisition a few years back.

Pros

Other than how easy and clean the layout is.....my favorite part of Buildium is how they utilize and solicit user feedback....and then for the most part, implement the right changes.

Cons

The Financial Reports and Accounting modules are still lacking. Not to mention the Financials Tab within the Accounting module....is just useless in my opinion. Would love to see Buildium really take the time and initiate to improve and revise this. Which would include getting feedback from any users who are Accountants or CPAs by trade or have those backgrounds. Myself for example would love to partake in this if asked.

Alternatives Considered

AppFolio Property Manager and RentWorks

Reasons for Switching to Buildium

Hard to remember exactly as this was 7+ years ago...but at the time we valued how Buildium was seen as one of the industry leaders, behind Appfolio.
Michael
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2024

Buildium Is a Professional Property Management Software at An Economical Price

I have tried many Property Management Software items throughout my career. Still, Buildium offers far more features for the price than any other software, along with the Buildium Academy, and continually updates the software to include more features.

Pros

I like the multitude of features that Buildium offers, with work orders, rent tracking, and accounting among the most helpful.

Cons

In my opinion, Buildium's many features are hidden by an antiquated interface, making it difficult to learn initially. If this interface had a more modern feel, it might attract even more customers once they could see its many powerful features.

Response from RealPage

We've glad Buildium is providing you value. We're also open to feedback. Let us know what you'd like to see for interface updates by going to the "Suggest a feature" page in your Help & Support menu.

Replied 01/05/2024
ROBERT
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 18/01/2024

Simple Easy property mangement tools

Simeple and easy to use. Customer service is relatively quick to respond, but if you have basic plan, you are limited to only email correpondence. Overall the buildium costs less than other products but they lacks in reporting options for commercial buildings.

Pros

They are simple to manuever and easy to implement the functions. Overall compared with other products on the market, it is relatively easy to use.

Cons

Many times the system is more geared to apartment/residential type buildings and residential tenants. This might be something to consider when you are commercial property manager since the reporting functions for commercial management are some what limited and not so friendly. I strongly suggest that they implement more functions and reporting options for different types of commercial properties.

Alternatives Considered

AppFolio Property Manager and Yardi Breeze

Reasons for Choosing Buildium

The cost of monthly fee is the key factor for small property management company.

Reasons for Switching to Buildium

The cost of monthly fee is the key factor for small property management company.

Response from RealPage

We appreciate your thorough review, Robert! Definitely let us know how we can improve in commercial management by submitting your ideas through the "Suggest a feature" option in your Help & Support menu.

Replied 25/04/2024
anna
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 21/06/2024

Buildium review

We like it, there could be more useful reports and the owner statements seem to have redundant info.

Pros

We like the ACH function of collecting rent from tenant.

Cons

The banking is confusing to setup - and waiting 7-10 business days to be approved along with 3 months bank statements is difficult when we have a new account for a new building.

Alternatives Considered

Rent Manager

Reasons for Switching to Buildium

Price was better and recommended by a friend of ours.
Alicia
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/01/2024

Support as you Grow!

I would recommend buildium to anyone looking for property management software. Their support staff and their continual improvements are worth it, and the value for the software is fantastic.

Pros

The support team can answer EVERY question and are so easy to use. I don’t hesitate to call even for minor items.

Cons

The financial reporting and owner portal financials are a little lacking.

Alternatives Considered

AppFolio Property Manager and DoorLoop

Reasons for Switching to Buildium

Start up cost and pricing that will grow with the company.

Response from RealPage

We appreciate how you're a Buildium advocate! Here's to a great partnership for years to come.

Replied 25/04/2024
Brad
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2023

A robust operations platform that saves time and money

Great! Customer service has always been helpful, and the tool is very stable.

Pros

Rent tracking and customizable late fee policies, leasing/advertising tools, renewal countdowns, and work orders are among my favorite tools within Buidium.

Cons

The reporting features (especially ePay reports to reconcile credit card transaction costs on a per-property basis) are not 100% clear or intuitive. I would like to see some community best practices for various reports.

Alternatives Considered

AppFolio Property Manager and Yardi Breeze

Reasons for Switching to Buildium

Product functionality, user experience design, and pricing.

Response from RealPage

Looks like Buildium has been a big help to your business, and it's great to see!

As for reports best practices, you should check out the Blog page on Buildium.com. You'll find a whole host of posts that may have just the information you're looking for!

Thanks for your review, Brad!

Replied 01/11/2023
Kandace
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 04/09/2024

Very Good Property Management Software Option

Overall, I recommend this software to all of my property management clients who are looking for a new software. I just warn them to make sure it has all of the features needed and to check out the built in Apps to supplement features that may be missing. I definitely recommend for small growing PM firms who are cost conscious and don't meet the requirements for some of the other software.

Pros

I like that Buildium is affordable and easy to use. I would also say they have better than average support for a PM software.

Cons

It is not as customizable as other property management software, so it is important to review this software carefully before choosing it. It needs to be a good fit for your property management model.

Alfiya
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

5
Reviewed on 31/08/2024

Buildium : efficient property management tool

A mix experience, I like the automated collection of rentals and lease management. I like the set of integrated features it has. Overall a robust and earthy application

Pros

I like the package of features Buildium has inclusive of property management, including efficient tracking of lease, automated rent collection streamlined maintenance management, etc

Cons

Pricing is higher for for smaller property managers

Douglas
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/02/2024

Building our business with Buildium

Extremely positive, cost effective, and reliable. Fully featured including Tenant Portal, repair requests receiving and tracking. Now includes document signing at no extra cost. Support is friendly and quick to solve problems keeping us on track.

Pros

Now that we have worked with it for a few years Buildium is an integral part of our operation. We could not operate as efficiently and as professionally as we do.

Cons

Very steep learning curve and there are still times when things happen we can't fix ourselves. But Buildium tech support is extremely understanding and quick to locate and fix issues.

Response from RealPage

Thanks for the support shout out, Douglas! They really are a cut above!

Replied 01/05/2024
Arina
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2024

Buildium is a comprehensive property management software that is designed to streamline...

Overall, Buildium is a powerful tool for property management that can greatly enhance efficiency and organization. It is especially well-suited for medium to large property management companies. While it may require a financial investment and some initial learning time, the benefits it offers in terms of streamlined operations and time savings are significant.

Pros

Buildium offers a wide range of features including tenant and lease tracking, maintenance management, accounting, and communication tools.

Cons

Buildium can be expensive, especially for smaller property management companies or individual landlords managing a few properties.

Len
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
4
Customer Support
5

4
Reviewed on 23/01/2024

Communication Central!

it's here. but I think it can be better. I can the impression it was made mainly for HOA association and that is not me.

Pros

Keep tracks of the to do task and make recurring tasks.

Cons

that the tenants have difficult time responding within the request they made. and that they change the state. Also dislike that the workorder tab and the bill do not work together as much as i would like.

Response from RealPage

Thanks for your feedback, Len. If you haven't already, reach out to the customer care team for advice on how to manage requests, work orders and bills.

Replied 26/04/2024
Alaine
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2024

I highly recommend Buildium

Buildium is very user friendly once you know where all of the important tabs are.

Pros

The cost is very affordable and support is quick and helpful.

Cons

There is no payroll module for Canada so it needs to be entered manually.

Response from RealPage

Thanks for writing, Alaine! Be sure to suggest payroll functionality by going to the "Suggest a feature" page in your Help & Support menu.

Replied 25/04/2024
Carrie
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 25/10/2023

Buildium has given me the freedom to manage property from anywhere

I am able to run my entire business from anywhere that I have wifi or service on my phone.

Pros

I like that there is one place that all parties involved can use to run a property management company. I have about 45 properties in three separate towns in Montana and I use it daily for the entire property management process from listing properties to screening applicants, writing leases, maintenance, rent collecting, renters insurance, owner payouts, management agreements, vendor accounting and debt collecting. I had to teach myself how to use Buildium and it was easy because I can just call Buildium support and they walk me thru anything that I need to do.

Cons

The number one thing I don't like is the mobile app because it is not user friendly so on my phone I just go to the website instead and that is a bit difficult. The other thing I don't like is if a tenant pays their rent before the first of the month, it requires some extra work on my end to catch it and then go in and do some accounting changes so that it is allocated to the correct month.

Response from RealPage

Hi Carrie! Thanks for your review. Being a cloud-based software, managing your properties from wherever you are is a HUGE benefit. It's clear to see how that's been helping your operations.

For the mobile app, definitely let us know how we can improve by going to the "Suggest a feature" page in your Help & Support menu.

As for early payments, did you know Buildium has a Prepayments setting so that it can apply the payment to the correct month? Search our help library for "prepayments," or reach out to customer care for help on how to set this up!

Thanks again!
-Charlie

Replied 01/11/2023
Malkiel
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/12/2024

Buildium is one of the best platforms available for propety management

It has been excelent to use Buildium as it makes my day very easy and when you take advantage of all its capabilities you can be very efficient.

Pros

Its Ecosystem is very complete, you can find all of the features needed to have your property management streamlined in a very efficient way

Cons

The mobile app does not give you many functions to be able to manage information on the go, while driving or visiting properties

Carol Ann
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/12/2024

User Friendly. No guess work

As I stated above, the program is very easy to use. It is very user friendly and will make a great addition to any Property Management company.

Pros

ease of use. as a first time user of this program, I was skeptical of my ability. the biggest hurdle is to NOT overthink what you should do. This is a very easy program to utilize.

Cons

I wish there were some "build in" letters regarding lease expiration.

2,119 reviews