User Reviews Overview
About Melio
Melio is an accounts payable solution designed to streamline bill payments, enhance workflows, and optimize cash flow. Pay vendors online via bank transfers or credit/debit cards, even if they only accept checks—Melio handles the...
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- Industry: Legal Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Melio is the best way to pay and get paid!
It’s been extremely easy to use and set up, and is keeping in compliance!
Pros
This has been the only site that I have found that allows me to pay my contractors via credit card and float my expenses!
Cons
I honestly don’t have any cons to list about Melio. I truly love the service!
Response from Melio
Hi Ginger, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Melio is Awesome
Pros
Melio offers my business the luxury of paying vendors and receiving payments without high subscription fees or a lengthy set up. I was able to pay several vendors within minutes without headache or hassle. My vendors received payments within days and not weeks. This is an awesome and much appreciated feature for my small business.
Cons
All the current features met my business needs and expectations at this time.
Response from Melio
Hi Alton,
Thank you for your thoughtful feedback! We're thrilled to hear that Melio has made managing vendor payments quick and hassle-free for your business. It's great that you've found value in our affordable invoice services. We appreciate your support and look forward to continuing to serve your business needs!
All the best,
Team Melio
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Started off okay, then crashed and burned
It started off as a pretty okay solution for needing to streamline payments to vendors all in one place. It wasn't the smoothest ever - seemed like lots of extra/unnecessary clicks to do what you need to do - but the best thing I could find at the time. (more than once I didn't ACTUALLY send a payment that I thought I did, because their process involves several steps of confirmation and the last step looks like a confirmation page... but you have to actually scroll down to the bottom of the page and approve the payment one more time, before it will be sent. And the page is formatted just long enough that the button is not visible on a regularly sized browser screen, you have to scroll down to see it).
Support was slow and usually refused to answer my questions at first because I logged in with my Intuit account and apparently they couldn't match up the email address I'd send requests from with my Melio account. I learned I needed to tell them in the initial email that the email address I was using was my Intuit account and that's how I log in to Melio. Towards the end, support just flat out refused to respond to me at all - even when I reached out multiple times (all I wanted to do was cancel a recurring payment - that always failed b/c of aforementioned vendor name issue - but I couldn't log in anymore without paying for a plan).
Later on as they began rolling out the paid version, the site became very buggy, I had issues with payments being processed that they couldn't explain, and overall became a total hair-pulling event every time I signed in. Completely incompatible with running a professional business.
I shifted all my banking to Relay that has built in support for bill payment. I'm paying a bit for the service, but it does everything Melio claimed to do except better, and the integration with QBO is much more intuitive. And you can get a knowledgeable human on the phone within 10 minutes if you have a question! Wish I'd made that switch ages ago.
Pros
I liked having a central place to pay my bills from. Worked decently at first... but then...
Cons
Melio became a raging dumpster fire for me right around the time they started rolling out their paid plans. I started encountering FAR more errors in the process, failed payments with no notice, failures in the interface... all things that had operated fine (if not flawlessly) before. I was willing to put up with a certain amount of hassle factor in exchange for the service, but when service quality noticeably deteriorated simultaneously with them rolling out a required paid plan, I couldn't run away fast enough (I see now there's a limited free option, but initially that wasn't there).
Also, yes it integrates with QBO, but not in a logical way to my non-bookkeeper mind. I found it very confusing and not a smooth process at all.
Uploading invoices and pulling info from them is good in theory but rarely worked in practice. Bad info would get pulled in and I'd have to edit. It would drop vendor names and I'd have to re-enter. (oh, and towards the end it wouldn't save edits I made to vendor names, either, and then it would kick back payments because the vendor name was incomplete!) I could choose to not upload invoices, but then sometimes payment would fail because there was no invoice! Overall maddening.
Response from Melio
Hi Julie,
Thank you for sharing your feedback with us. We’re sorry that your time with Melio didn’t meet your expectations. Your insights about the challenges you faced are invaluable to us as we strive to improve our service.
We understand how frustrating it must have been to encounter system errors, failed payments, and difficulties with vendor management—especially when you’re trying to keep your business running smoothly. We regret any inconvenience or disruption this has caused.
Our team aims to provide clear and timely assistance to all customers, and we will address these gaps to ensure that we respond effectively and consistently.
We take your feedback seriously and will share it with our internal team as we always look for ways to improve. While we’re glad you’ve found a solution that works well for your business needs, we’d love to regain your trust if you ever consider giving Melio another try.
All the best, Team Melio
Top Melio Alternatives
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Melio is user friendly and get the job done consistently
It saves me time with invoicing. I have been using this tool for years and I enjoy using it.
Pros
It's free and it's an essential tool to run my business. I can send invoices and collect payments with ease.
Cons
The processing time on paid invoices. I can't mark invoices as paid within Melio
Alternatives Considered
QuickBooks OnlineReasons for Switching to Melio
It's affordable and I can connect to QuickBooks. And it has a user-friendly interface.Response from Melio
Hi Kemoi, thank you for taking the time to share your experience with Melio. We're glad to hear that our user-friendly platform has been an essential tool for running your business and that you find it easy to send invoices and collect payments. We appreciate your feedback.
Best,
Team Melio
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
satisfied payment experiences
It allows me to have a more detailed payment report and better manage payment accounts
Pros
It makes all payment management easier to carry out and gather financial information on a single platform to have control and order of each invoice. The data is stored on a secure platform that allows payment tracking for more security
Cons
I like everything about Melio, I have felt pleased to use this platform that gives me a better job
Response from Melio
Hi there, thank you for sharing your insights with us! We're glad to hear that we've helped streamline your payment management and improve your overall workflow. We'll make sure to pass your feedback along to our internal teams—it’s insights like yours that help us continue to enhance our service. If you ever have more feedback, feel free to reach out to our support team via live chat or by submitting a ticket through our help center, available weekdays from 9am to 8pm EST!
Take care,
Team Melio
- Industry: Machinery
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Exhausting Melio
Using Melio increased the time I spend on book keeping. That should tell you all you need to know.
Pros
There is nothing about Melio that makes my job any easier
Cons
Having it forced on me by Quickbooks
Inability to talk to a real person
Holding my money for 10 days AND charging me a fee for paper checks
Cancelling payments for no apparent reason, to vendors previously paid, only referred to TOS to find the reason. Ugh.
Response from Melio
Hey Bill,
Thanks for sharing your review with us and the community—we really appreciate it! Our goal is to ensure a smooth experience for all our customers, so we're sorry to hear that we fell short of that with your recent experience.
Our support team is available on weekdays from 9 am to 8 pm EST. You can chat with a live agent for any assistance you may need. We'd also love to investigate your cancelled payments and the 10-day payment further, but we need more information from you. Please reach out to us at [email protected], and we'll look into these issues for you.
Looking forward to getting this sorted out with you soon!
All the best,
Team Melio
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
False Advertising
Because of they did not deliver payments as advertised and because they did not respond to my inquiry regarding my payment not being expedited. I do not recommend their service.
Pros
Easy to setup and start using. Integrates with Quickbooks.
Cons
They advertise that payments will be sent to vendors in 2-3 business days. My vendors told me that payments took 5 business days. You can pay additional for next day payment delivery, which I tried. The payment still took 5 business days. I emailed customer service and received no response.
Response from Melio
Hi Kara, thank you for taking the time to leave a review. We appreciate your feedback and understand that timely payments are crucial for you and your vendors. At Melio, we follow the standard ACH processing timeline of 3 business days (excluding weekends), as set by the Federal Reserve Bank and our partnering banks. We understand that this timeline may not always be convenient for our customers, which is why we offer the option to schedule a payment via debit or credit card for a faster delivery with a processing fee. We would like to work with you to resolve any issues you may have encountered. If you have any concerns, please contact us via email at [email protected]. You can also reach out to our live chat support, available Monday to Friday from 9 am to 8 pm EST or via email through the help center on melio.com. We value your satisfaction, and we are committed to delivering exceptional service that exceeds your expectations.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Many other better solutions
Pros
The user interface is basic, but that's actually a good thing in this case
Cons
dispute resolution was atrocious - still unresolved over nearly 6 months
Reasons for Switching to Melio
I did not intentionally choose this product, it was forced onto me by a clientResponse from Melio
Hi Greg, thank you for sharing this feedback. We'd love to turn this experience around for you and will need a bit more info to investigate this further. Please send us your contact details at [email protected] so that one of our team members can assist you.
Best,
Team Melio
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Melio is really good
It has been a good experience and has relieved a lot the way credit card payments are processed.
Pros
It allows processing payments via Credit Card online in a secure way
Cons
It's easier for the customer to use as a guest instead of login in because it can become confusing.
Response from Melio
Hi Ania,
Thank you for your positive feedback! We're delighted to hear that you find Melio secure and effective for processing payments.
Your insight about the guest login experience is greatly appreciated—ease of use is a priority for us, and we’ll keep working to make the platform even more intuitive. It’s wonderful to know that Melio has made managing payments simpler and more efficient for you.
If you ever have additional feedback or need assistance, feel free to reach out. We’re always here to help!
All the best, Team Melio
- Industry: Music
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Easy to use payment platform
Setting up an account, entering vendors, and paying invoices is extremely easy. People who have to use more "corporate" systems in larger companies even said, I wish I could use this for my work. You should see what I have to put up with.
Pros
Melio is a wonderfully designed and easy-to-use payment platform that makes paying contractors a breeze.
Cons
There isn't really anything I did not like about Melio.
Response from Melio
Hey Markus! Thank you for your kind review! We're thrilled to hear that Melio has made managing payments easy for you. We’re dedicated to making payments as effortless as possible. If there's anything else we can do to enhance your experience, feel free to let us know.
All the best,
Team Melio
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Company Stole $4,000 - No Customer Support
Pros
Nothing at all. They should be arrested for criminal activity.
Cons
They are thieves that steal money - check the reviews on other platforms. #Crooks
Response from Melio
Hi Eric, thank you for taking the time to share your feedback, and we apologize for any negative experience you’ve had. We have reviewed your interactions with our support team and can confirm your payment was completed and delivered on 12/12. Our support team has also followed up with you via email to address any additional concerns you may have. If you have any further questions or concerns, our support team can be reached via live chat Monday through Friday from 9 AM to 8 PM EST. We appreciate your patience as we work to improve your experience.
Best,
Team Melio
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Melio my Invoice Maker
I'm able to Create Invoices for my Customers.It makes it easier for me to create invoice for my Customers and Clients to do some job
Pros
I love the Invoicing aspect of Melio so much, It makes it Very easier for me to create invoice for my Customers and Clients to do some job
Cons
I don't have any problem with MelioIt's Perfect
Response from Melio
Hi Joel, thank you for sharing this review. We're happy to hear you love the invoicing aspect of Melio. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Love using Melio for AP
My overall experience has been very positive. I recommend Melio to all my clients.
Pros
Melio is very user friendly and makes it easy to track and look up payments if a vendor has a question.
Cons
There's not much I do not like about this product. I have been using it for a long time now. Many features have improved over that time period and continue to evolve.
Response from Melio
Hi Crystal, thank you for sharing this review. We're happy to hear you find Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Melio Helps My Business
Melio really helped my business when it came to payments, professionalism and making my small business just as accessable as a large corporation. It is great in helping building your brand as one of the "big wigs," even if you're not there yet!
Pros
Melio was very easy to implement with my business. Setup was incredibly simple.
Cons
As of now, Melio offers more features than my business really even needs. I'd say everything I do need is there in the platform and I love it all.
Response from Melio
Hi Ricky, thank you for sharing this review. We're happy to hear Melio was easy to implement with your business. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Melio software is super streamlined and easy to use
Pros
As the president of Utah Bookkeepers, I use Melio for my clients accounts payable. I love that it's free for my clients to use and the learning curve is also extremely easy. It makes the accounts payable process super streamlined and smooth. Integration with QuickBooks Online was a breeze.
Cons
The only cons I can think of is that I would prefer not to have as many email notifications, but I can probably fix that in the communication settings, I just haven't looked yet.
Response from Melio
Hi Lisa, thanks for sharing this review! We're glad to hear that Melio has made the accounts payable process smooth, hassle-free and streamlined for you. Regarding the email notifications, you can adjust the notifications in your account Settings > Email Notifications and toggling the notifications off.
Best,
Team Melio
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great For Small Business
Haven't had one issue with Melio
Pros
Advancing payments and the ease to use the no fee option.
Cons
I don't have any issues with melio at all
Response from Melio
Hi Travis, thanks for taking the time to leave a review. We're glad to hear that you find Melio convenient for advancing payments and easy to use. We appreciate your feedback and we'll be sure to pass this along to the team.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
great solutions
Pros
easy to use and lots of options for accepting payments
Cons
There are no cons. Love the solution. Highly recommend.
Response from Melio
Hi Kyle, thank you for sharing this review. We're glad to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
The best
Excellent
Pros
How easy to use, and how wonderful to have the ability to pay in state or international vendors! Love the customer services as well. They truly take care of the problems and issues in fast manner.
Cons
They don't have next day payment for minimum fees.
Response from Melio
Hi Naseem, thank you for taking the time to share your experience with Melio. We're thrilled to hear that you find Melio to be a valuable resource for domestic or international vendor payments. We are also delighted to hear that our support team was able to assist you promptly and efficiently. We'll be sure to pass this feedback along.
Best,
Team Melio
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Extremely easy way to collect payments and invoice customers
Pros
We loved Melio's ability to automatically "read" PDF invoices and import the data into the system. It made it very easy to quickly send a copy of the invoice and a payment link to our customers and to offer them a quick way to pay.
Cons
Not sure if Melio has this or not, but it would be nice to have a more robust integration with Quickbooks.
Response from Melio
Hi Joshua, thanks for sharing this review! We are happy to hear that you found the platform to be an easy way to collect payments and invoice customers, and that the ability to automatically import data from PDF invoices was particularly useful for your business. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Melio is Amazing!!!
Excellent!
Pros
User-friendly platform, you can decide to approve or not the payments, which makes a great team work environment, and also allows you to just have bills already approved, if you want to give someone more independence, in any case, that works great!
Cons
Sometimes we need more support like a call, not an email, but they replay fast, but I like more having or a live chat or a call instead of waiting.
Response from Melio
Hi Anna, thank you for sharing this review. We're happy to hear you find Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Easy reliable and simple
Pros
Easy to use, except for one time all payments were received by clients
Cons
Slow customer service/problem solving. One issue remains unresolved
Response from Melio
Hi Rajat, thank you for sharing this review. We're happy to hear you find Melio reliable and easy to use. We'd love to resolve any issue unresolved as soon as possible, and will need a bit more info to investigate this further. Please send us your contact details at [email protected] so that one of our team members can assist you.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Great product for the money
Easy to set-up and to get started and low cost to maintain.
Pros
There are zero monthly maintenance fees and the transaction fees are reasonable
Cons
I would like to have recurring billing to my clients for services and it's not supported at this time.
Reasons for Choosing Melio
Cheaper costSwitched From
PayPalReasons for Switching to Melio
Cost per transactionResponse from Melio
Hi Dr. Joy, thanks for sharing this review! We're glad to hear you're having an amazing experience with Melio and easy to use. We'll be sure to pass this feedback along to the team.
Best,
Team Melio
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Free trial
Pros
Simplicity and Intuitiveness of the Platform
Cons
Just testing out...everything so far. All important features are available as per my need.
Response from Melio
Hi, thank you for sharing this review. We're happy to hear you find Melio intuitive and easy to use. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
It does what it says and it says what it does.
Pros
It is very reliable and easy to use. It is also simple to deploy.
Cons
The service fees can add up. Those fees can be reduced by using a bank with robust ach capabilities.
Response from Melio
Hi Tudor, thank you for sharing this review. We're happy to hear you find Melio reliable and easy to use. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Industry: Dairy
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
For me every time find useful
Pros
The platform offers a range of payment options, including credit card payments for bills that don't typically accept them, and automated recurring payments. While Melio charges fees for certain payment methods and processing times can be slow, the platform appears to be reliable and user-friendly, with responsive customer support. Overall, Melio is a solid choice for businesses looking for a simple and convenient way to manage their payments.
Cons
Change your website ui only payment page
Response from Melio
Hi Sachin, thank you for sharing this review. We're happy to hear you find Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
