Less Annoying CRM Reviews

Pros

- The ability to link contacts to appointments and tasks made it easy to navigate to the information I needed.
- The dashboard gives a clear (and customizable) overview of what's on the horizon
- It was simple to set up and understand, very intuitive!
- It was easy to import contacts from MailChimp.
- It was easy, and so helpful, to link it to my Google calendar.
- Being able to log emails to the contacts via bcc made it easy to gather all relevant information in one place.

Cons

- I received some exported data from Less Annoying CRM and it was all jumbled into thin columns. This could have been some default setting from the sender though.

Alternatives Considered

Zoho CRM and Insightly

Reasons for Switching to Less Annoying CRM

It was less expensive and easier to understand and use.Zoho was way too robust for the little company's needs, Less Annoying suited us perfectly.

Pros

Any good software has a learning curve. The LACRM team, and they really work as a coordinated team, was incredibly available and clear in getting me to understand each feature as I got to it both before and then after I bought in. They worked with me to import my old CRM data. As I used it over the months they were as quick, and I mean really quick, in showing me features I missed. There are many opportunities to customize the program. I even got a letter saying they noticed that I wasn't using the Pipelines -- and then showed me how to use that feature for my specific business. Integration with my e-mail is amazing, filling e-mail with clients as fast as I receive or send. When I wanted a search feature they didn't have yet, they taught me a workaround that was very efficient. The more I use LACRM, the more I use LACRM. From "the thing I had to learn" it has moved to the tool I use all day every day. I had to learn a different way to work, but the transition was worth it. It is now present in my life, but certainly not annoying -- with the best customer service I have ever experienced. I don't use Customer Service to fix anything -- but to learn more.

Cons

I would love an overall search function that would reach into documents and notes. I cannot respond to an archived e-mail but have to copy/paste a old e-mail into a new one.

Pros

The price, ease of contacting support and ease of use

Cons

There is really nothing I do not like. It truly can't say anything here.

Pros

Not much.

Cons

Navigation, slow site.

Pros

LACRM allowed me ample customization without imposing too many restrictions on how I wanted to set up and use my CRM. When I launched my own company, I knew I needed a flexible CRM that wouldn't get in my way or be too onerous to keep up to date. LACRM doesn't try to do too much and has minimal preconceived notions of how it should be used. Customer support team is very friendly, very responsive, and super helpful. Integrations with Zapier and Mailchimp are very useful.

Cons

I have minor quibbles only. Zapier support is great but could be stronger; I've had to resort to some workarounds to achieve what I've wanted. Cosmetically, LACRM is focused on B2B use, grouping clients into Companies. As my client base is primarily individuals and families, I've used Companies as Households. Task (To Do) management is acceptable, but it's easier than I'd like for work items to fall off the radar so it sometimes takes manual effort on my part to keep things in focus. I'd like to see more integration between pipelines, tasks, and calendar items. I also wish there were native phone apps for mobile use; accessing on the mobile web is doable but slow.

Pros

It has the advantages (and disadvantages) of being online. For older people like myself there is a learning process in moving everything from a locally based network or even single PC and getting used to using it online. Less Annoying understand the difference and help you up this important step.

Cons

There is nothing I like least about it - I still have a little discomfort having used a previous CRM over several years working of a local PC, networked locally, but that is a generic online software issue not in any sense a shortcoming of LA.

Alternatives Considered

Act!

Reasons for Choosing Less Annoying CRM

To be fair I hadn't used ACT for several years and it used to be outstanding. It is very expensive now in its online form and we are small. And I think they were less clear about their switch from LAN/Single PC to online whereas you got the impression that Less Annoying - though much younger - had been there from the start.

Switched From

Act!

Reasons for Switching to Less Annoying CRM

Enthusiasm - and you got a month in which to taste it - helpfulness, competence and a better price than ACT.

Pros

Intuitive to use. Many customisable fields, great support via email, ease of use with email (you just BCC the CRM).

Mailchimp changed the way they handled their email list and LACRM worked with us to adapt the integration.

Cons

It would be good if we could have standard template emails that allowed attachments or automizations

Alternatives Considered

Capsule and Zoho CRM

Reasons for Choosing Less Annoying CRM

The others didn't have enough customisable fields, were too expensive, or the email integrations didn't work as well.

Switched From

Insightly

Pros

Less Annoying CRM offers our small company the ability to track each of our individual sales from lead to close, including financial stats. We have set up a special customized contact field for our international dept. We are considering adding a separate pipeline to track collections for delinquent accounts. It’s so flexible and effective, that I can imagine customizing it to track and administer any part of our business.

This is a manual, hands-on product. Its customization does not come from dozens of complicated adjustable but hard-to-edit macros, but instead from accessible, logical, immediate relationships between the functions. And all our data can be output in easily-handled spreadsheets and compressed data folders, so it could be easily migrated or adapted for other functions if necessary. The whole LessAnnoying system is deceptively simple. There's nothing we've needed to do that couldn't be handled in a straightforward manner.

I can see that maybe some larger companies might need more complex systems to track their customer interactions, with multiple permission sets for their various sales territories. Especially if they need to output complex pre-set reports to show relationships between different business units and products etc. But although our training and certification company has a footprint that involves thousands of professionals across the globe, at our heart we are a 12-person staff, including a 2-person sales office, with clear, basic needs.

Cons

I can't think of anything I would change. There was a limitation that required documents (PDFs and JPGs of our proposals and contracts) to be stored without specific organization within the contacts only. But that feature has just been upgraded so these docs can be stored attached to the relevant individual sale (opportunity, as we call that pipeline). Not only does the LACRM staff respond immediately to our phone calls for support and instruction; they actually listen to our needs and suggestions and make small, useful, incremental upgrades as necessary. This app offers consistency without rigidity.

Alternatives Considered

HubSpot Marketing Hub, Kommo, Zoho CRM and NetSuite

Reasons for Choosing Less Annoying CRM

Salesforce was way too big and complicated for our small company. It was originally chosen around 2010 by a previous staff member who, I believe, chose Salesforce for its market dominance at the time.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

The main competitor we test-drove was Hubspot, and we found it to be basically a re-working of Salesforce. Hubspot seemed to replace the Salesforce set of complex nomenclature with another set of also complex, unfamiliar terms and processes. While such apps are super-customizable and flexible, and probably great for larger companies, our small multi-tasking staff needs uncomplicated and straightforward administration. There were other reasons we didn't go with the other competitors we looked at. LACRM just seemed to click with us right away.

Pros

The helpfulness of the LACRM staffers has been exceptional. They've helped me launch my boutique commercial real estate practice without having to become a software programmer.

Cons

LACRM's program features are all that I need for my boutique real estate practice. I have no negative concerns regarding this cost-effective product.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Less Annoying CRM

I was seeking a true CRM program that would help me maintain contact with colleagues, clients and future ones.

Reasons for Switching to Less Annoying CRM

I've not been disappointed with my selection of Less Annoying CRM as my CRM system. It's team was extremely helpful in setting-up the system for someone (i) Who didn't want to spend a lot of time inaugurating it nor (ii) Had the techie chops to accomplish it effectively. When I have had questions regarding the site its team members have answered promptly accompanied with a real sense of concern. LACRM as a system is also intuitive. As such, I highly recommend Less Annoying CRM for anyone engaging in a similar quest.

Pros

Ease of use for our size company and needs. Able to have a lot of details for each contact and I love that I can add a task to a contact and be emailed a reminder to do something- that saves me with how many people I am in contact with

Cons

There isn't anything that stands out as something that I dislike about this software

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

Salesforce was way too much of a catch-all and tried to do everything without doing anything particularly well. It was way too complex for what my company needs and would've required a lot of training to learn how to use all of its available features

Pros

LACRM offers an API that has integrated well into our internal system and our website allowing us to automate many daily tasks that would be extremely time consuming if done manually. The user interface is intuitive and user-friendly, reducing training time to a minimum.

Cons

The addition of features to allow for bulk actions in reports would be very helpful, i.e., the ability to assign contact in bulk from the Pipeline report.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

We chose LACRM because of the API feature and extremely cost-effective pricing.

Pros

Doesn't get in the way of how you want to work. Doesn't try to reinvent email. Has reliable 3rd party integrations. It is the hub of my workflow

Cons

Not a lot.
Other users would like a phone app, but Google contacts and email are solid and reliable.

Alternatives Considered

Prophet CRM, Insightly, Contactually, Highrise, GreenRope, Podio and HubSpot CRM

Reasons for Switching to Less Annoying CRM

Freedom to work my way. Integrations. Great segmentation. Pricing.

Pros

The ease of learning and maximizing it as well as its capabilities. The support tools are also easy to locate and the item descriptions easy to understand

Cons

The current program limitations on setting reoccurring tasks.

Alternatives Considered

SmartOffice and Microsoft Excel

Reasons for Choosing Less Annoying CRM

My concerns were realized once I subscribed. IMO, unless you are a large sales organization or manage dozens of salespeople, Salesforce is over-kill. Loads of features and reporting tools but the learning curve is extensive and the support is mostly on-line not direct. You can have phone support for an additional cost of several hundred dollars.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

Ease of use. Functionality. Level of support.

Pros

My favorite features of the software are the email bcc and the customized pipelines that can be created. I couldn't keep track of prospect leads and client stages without it.

Cons

There's nothing that I don't like about Less Annoying CRM.

Alternatives Considered

Trello and monday.com

Reasons for Switching to Less Annoying CRM

It was the most robust CRM that I found for an excellent price.

Pros

LACRM is a part of my daily life; I use it multiple times hourly throughout my entire work week. I've been with them since 2013 and every note I've ever entered about my clients throughout the years is still right there at my fingertips: Birthdays, anniversaries, all past cruises, their personal information, preferred packages and upgrades, everything! LACRM makes it easy to ensure my clients feel special and well-looked after. With their program providing everything I need, I look real good in my client's eyes. Many times cruise guests are surprised to find I have hundreds of clients on board -- they exclaim, "I thought I was your only customer". It's easy to give them that, "only customer" feeling when everything is right in front of you at LACRM.

There are many features I use to benefit my clients but, top of my favroites list is something for myself -- I enjoy their superb customer service. Anytime I didn't know how to do something or didn't understand it, they would quickly come to my rescue (even outside of their regular office hours!) and explain on my level to get me up and running again. They also follow-up with me to make sure it still works well for me.
They definitely go the extra mile with a friendliness that doesn't feel or sound forced. They are ... just right!!

Cons

There is nothing about the software itself. However, I do not like that I have not taken full advantage of everything they have to offer.

Originally when there was no phone integration (to my knowledge), I went elsewhere for phones and, especially, recorded lines (recordings have saved my bacon numerous times). When I learned of companies providing integration to LACRM or that have integration potential, I was already so entrenched in the first company I started with until I didn't make time to investigate any of the others.

So, although there is nothing I like least about the software, there are things I could improve about my way of doing business. Being too busy to read/learn and make full use of all features is a shame.

Pros

I've been using LACRM for over 2 years now. My company is just me...no employees...just me. So I was looking for a simple method to keep track of client data and a calendar that syncs with Google. LACRM checked most of my boxes and for the price per month I could live without certain features. Once I subscribed and began using the CRM I wanted to be able to color code events. I brought this to their attention and I was met with immediate response. At first, it was 'it won't do that' and maybe we could add that in the future. After a few follow-up emails with LACRM Customer Service (who are UH-MAY-ZING, BTW) they finally added the feature I wanted. However, they actually kicked it up several notches by also adding the ability to set up reoccuring events and also duplicate events. Plus, I can also quickly 'Sync' with Google and go to calendar settings directly from the calendar. Really great for me.

Cons

Now the CRM is almost perfect. Once thing I would love to see now is a search feature. For example, some Events (appointments) don't necessarily relate to a Contact in the CRM. I may have an appointment (Event), entered it into the CRM but the client was not interested, therefore no need to enter them into the CRM. But in a year or future date I may want to search for an Event (Appointment) I had previously. So if there was a calendar search feature I could locate the event when I enter a key word within any of the fields.

Also, it would be nice to have the LACRM set up with a Mobile App.
The LACRM is perfectly named. It is simple to use, robust enough for my use and certainly NOT Annoying. :)

Pros

It's very simple and easy to use. The dashboard is easy to set up and I can see everything I have going on with a contact. It's important for me to have files attached to each client so when I talk to them I can open a file quickly. Google calendar and gmail were easy to link and use. Support has always responded with either an email or phone call within 24 hours.

Cons

I wish they would have the ability to use Zapier for more integrations.

Pros

Have over the years dealt with a range of CRM tools from high end to basic. It is a sector that almost seems obsessed with adding features and integrations that largely swamp users so that what gets used is a small subset of the functionality. Equally the more functionality the more the CRM begins to dictate how you conduct your business as against assist you to do it better.
Less Annoying CRM actually is exactly that - less annoying and even more, positively engaging. It has a minimalist approach but one which gets it just right - we use all the functionality and even the CRM agnostics use all the functionality. There is a compromise in that full integrations are limited but personally think that was the positive right choice. It is an excellent example of user focused software design.
In keeping with that its support mirrors that feeling - responsive with a human face. It is quite refreshing for support to tell you honestly what is and is not possible in a constructive way rather than endlessly trying to make you feel that you are being 'heard'.
So genuinely Less Annoying - fine job and hope it holds to its Philosophy as it grows

Cons

Given the design concept full enterprise integrations are a little limited. But in my view balance is right in that people use it, learning quickly and correctly to their needs.

Pros

None of LACRM's features get in the way of using the system. It's not burdened with fluff - features in search of a benefit.

Cons

I'm transitioning from a tablet to my iPhone and miss the easy navigation available on the larger screen. I'm getting used to the Navigation/Page menu and suspect I'll soon forget the pain of change.

Pros

It's very flexible in implementation. I use it as a Realtor for every client introduction pipeline, and for renting I use LACRM for the entire deal start to finish, minus paperwork.
The fact I can change the software to fit my specific needs means if I discover a more efficient way of working a problem I'm free to change the software some to fit my needs.
If your currently running a small business like mine that require a lot of client interaction and no inventory, this is a killer software to have.

Cons

It's lack of reminder automation. Being that I work in real estate, timelines are important. Some types of clients, say renters, use the same kind of reminder pipeline over and over. Or initial first contact pipeline may have the same reminders spaced out over variable times unrelated to specific dates. Example: reminder every 5 days, then ever 10 days, then every 30 days for 4 months.
Since these kinds of pipelines are consistent, it's a pain to have to open a calendar and set a reminder for each one of these tasks. It's just not time efficient.

Pros

I use the tasks/calendars/reminder as "my bible" for my business, personal, and community tasks and commitments. I love how email correspondence with my clients is logged to their contact file using the bcc feature. I also use the Contact section to keep track of topics I am interested in. For example, I gather and log inspirational quotes for me to draw from when I need a boost or to share with others when they need one.

Cons

There is nothing I like "least".

I did recently ask if this software could be used to create a survey and capture results. I'm not exactly sure how that would work, but thought it would be great to have answers to my survey automatically input into my clients' files.

Pros

The software is easy to use and to learn so it makes integrating it into your daily workflow very simple. The support when I have had an issue, has been tremendous and that is something that is very important particularly when the system is integrated with other tools e.g. MailChimp, Google, etc. Finally, the price is right. It seems like so many subscriptions these days are basic and then you start adding in for all the things you really want until all of a sudden you are paying a significant amount of cash every month. Less Annoying CRM doesn't do this and I appreciate their simple and straight forward pricing model.

Cons

The mobile application is a bit basic and I am looking forward to seeing some upgrades in this area. I also wish there were a few more integration options available. Having said that - the new calendar features and google integration has addressed most of the shortcomings of the previous version in my opinion.

Pros

Simplicity. That's what attracted us to the product initially and why we've continued to use it since 2016. Customer service is great as well. We haven't needed them often, but when we do they're spot on. And of course, the bottom line. I challenge you to try and beat the price.

Cons

I don't really have any dislikes. There are a few features we don't all use, but that's mainly due to the personal differences in the way salespeople organize themselves.

Pros

I literally have done free trials on dozens of CRM's and none of them really clicked. Most were cluttered, confusing, and not as customizable as I needed. Their Pipelines & groups are great. I LOVE Less Annoying super easy system, very engaging dashboard, and how to keeps track of all my emails. And did I mentioned the cost? only $10

Cons

Honestly, there is nothing I like least. It would be nice since they have such a great Pipeline if they also had some proposal templates that you could use to trigger the pipeline but not a huge deal.

Pros

The key feature that has high value for me is daily email reminding of my tasks and events first thing in the morning. A great overview of the day and of the tasks that I have not yet completed!

In addition the support team responds extremely quickly to my questions.

The set up and implementation of the software is very intuitive and supported by an extensive learning library.

Cons

For my needs, I have not found a feature that hasn’t been useful or adaptable to my needs.