--- description: Review of Freshsales Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshsales | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/153/homebuilder-crm-software/software) > [Freshsales](/software/113796/freshsales) # Freshsales Canonical: https://www.softwareadvice.co.uk/software/113796/freshsales Page: 1 / 26\ Next: [Next page](https://www.softwareadvice.co.uk/software/113796/freshsales?page=2) > Freshsales is a salesforce automation solution that enables businesses of all sizes to streamline lead management, client interaction, marketing insights, customer relationship management and other operations. The platform enables organizations to design custom workflows with event-based triggers to automate repetitive tasks. Freshsales allows teams to create custom sales pipelines based on geographies, team, processes or other criteria and maintain a product catalogue with pricing, discount and tax information. It offers a host of features like customizable email templates, sales goals management, predictive contact scoring, sales forecasting, audit logs, role-based access and more. Additionally, administrators can view and track KPIs, teams’ performance, sales, client communication and other data via the analytics dashboard. Freshsales facilitates integration with numerous third-party applications such as Microsoft Outlook, PandaDoc, Xero and more. It is available on monthly/annual subscriptions and support is provided via phone, email and other online measures. > > Verdict: Rated **4.5/5** by 621 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 621 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Autoresponders - Behaviour Tracking - Budgeting/Forecasting - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call List Management - Call Logging - Call Recording ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Construction CRM Software](https://www.softwareadvice.co.uk/directory/153/homebuilder-crm-software/software) ## Related Categories - [Construction CRM Software](https://www.softwareadvice.co.uk/directory/153/homebuilder-crm-software/software) - [Nonprofit CRM Software](https://www.softwareadvice.co.uk/directory/4788/nonprofit-crm-software/software) - [Insurance CRM Software](https://www.softwareadvice.co.uk/directory/342/insurance-crm/software) - [Sales Tracking Software](https://www.softwareadvice.co.uk/directory/3590/sales-tracking/software) - [Inside Sales Software](https://www.softwareadvice.co.uk/directory/3602/inside-sales/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.co.uk/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Reliable and cost effective platform" — 4.0/5 > **Rebacca** | *3 September 2024* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product. > > **Cons**: To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here. > > Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities. ----- ### "Great software, but expensive and poor support" — 4.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Clean design, easy to use, and customisable with lots of useful features for daily sales management. > > **Cons**: Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. > > Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. ----- ### "Amazing CRM Pragram" — 5.0/5 > **Dean H** | *17 December 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Its easy to work on and you can filter all the information that you looking for. You can do so much more on this CRM program i love it. > > **Cons**: Sometimes its slow but other then that its a good program to work on and the should be more new features on the platform. > > Many as i use this program for saving all my clients information when contacting them and making notes. ----- ### "FreshSales is a CRM that is easy to use and configure" — 4.0/5 > **Amanda** | *18 September 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Freshsales is an intuitive CRM that is always seeking to better itself. I appreciate that my suggestions are not only heard but also acted upon. It's simple to integrate with your email and offers cross-platform support for apps like Acuity and Google Calendar. > > **Cons**: If the leads have different addresses, please don't ask for them twice. The CRM software FreshSales will flag a lead as duplicate if there are multiples with the same name. > > Facilitating the organization of all of our potential customers' contact information and email history in one location. You may utilize their reporting function to maintain tabs on sales and top performers, and you can use and build email templates to speed up communication with prospects and customers. ----- ### "Reliable and easy to setup for use" — 4.0/5 > **Mathew** | *23 July 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. > > **Cons**: Freshsales allows client to book demo with sales agents and simple descriptions and training about product. > > Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. ----- Page: 1 / 26\ Next: [Next page](https://www.softwareadvice.co.uk/software/113796/freshsales?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/113796/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data