Bettermode Reviews

Pros

Pricing is fair and flexible.
Facebook integration was somehow magical and increased users retention.
Fast and reliable customer service.

Cons

As Tribe was a new venture, we had our fears of switching to this solution. But after working with their customer success team, we had tons of confidence in them as the right partner.

Pros

The flexibility of the platform is great. When it comes to content structure or design, you can get creative. I also really enjoy the additional apps available on the app store as well as the amazing team behind Tribe. The team is super responsive and great in thinking along.

Cons

I wish there was a better build in analytics tool. However, with their webhooks, api and integrations with some tools like Amplitude they do give good alternative solutions for this.

Alternatives Considered

Website Toolbox, Higher Logic Vanilla and InVision App

Reasons for Switching to Bettermode

Price and quality was the best combination for us. It ticked all the necessary boxes with features and communication with their team felt the best.

Pros

Similar to Quora but more advanced.
Coin reward distribution is a plus.

Cons

The navigation will make confuse at the beginning.

Pros

Since using Tribe, I've found that the platform is easy to use and fairly intuitive. The things I haven't been able to figure out, I've been able to find really quickly through Tribe's own community page. This, by far, has been one of the easiest investments and exciting platforms I've used to date.

Cons

Limited chat feature, although there is a Telegram integration that works well.

Alternatives Considered

Mighty Networks

Reasons for Switching to Bettermode

Cost, ease of use, and they don't bombard me with daily emails and upsells everyday.

Pros

Tribe is the easiest, simplest way to launch a community for your brand. They have removed the technical hurdles to allow coaches, consultants, and freelancers to thoughtfully host a vibrant community of supporters, clients, and prospects.

Cons

While the software is easy to use, the tradeoff is some limitations. Customization is limited to colors and graphics.

Pros

The ability to customize the header and URL allowed for a seamless integration, look and feel from our own website. One of our favorite features is the Reputation Score, which encourages members to actively participate in discussions to receive points.

Cons

Some features are lacking but we value Tribe's transparency in the site's continuous improvement as they outline upcoming goals on their website and are quick to share work-arounds or fixes for whatever problem you may be experiencing.

Alternatives Considered

Higher Logic Thrive, GatherContent and Zendesk Suite

Reasons for Switching to Bettermode

Price and features

Pros

I really love Tribe. It’s a perfect and independent group you can build so easily. I’m totally fan of the UI/UX of Tribe, really intuitive and easy to use. I can only recommend it to anyone willing to create and grow a community or an audience away from facebook, Slack or Discord. It offers advantages of each of them without the disadvantages.

Cons

Maybe the difficulty to clarify differences with quick topics, questions, articles and discussion for my users. Sometimes they publish in one way and should have been in another way. I would like to have the ability to modify that.

Pros

We are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.

Cons

It could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually.

Pros

This platform is very flexible and comes with numerous native integrations while being intuitive and easy-to-use. Most important element in their offering is the team – they patiently understood our requirement for the community as an integral part of our software product. They guided us with clear strategy and explained the features best suited for our use case. Finally, the whole community was customized was exactly the way we wanted. All of these came at an extremely efficient cost.

Cons

We encountered some bugs, but that’s understandable as this is a relatively new product. However, they fix the reported issues quickly and provide regular updates to improve further.

Pros

Tribe is one of easiest self service community platform out there. The quality of the software and the ease of use truly makes it an outstanding experience for our members. I also have always been a big fan of trying technology before an upgrade which helped us gain the trust we needed. I would highly recommend tribe to organizations looking to strengthen their brand and build credibility with their customers.

Cons

No mobile App to download with notifications on the mobile phone.

Pros

Tribe has provided me exactly what I was looking for, an online community with no dependency on a social platform that I can leverage for my business or brand. The support team has been responsive and the user community is helpful when it comes to customizing your community. So far, I am pleased with the result and hope that they continue to roll out improvements that directly benefit community users. That's why we are all doing this in the first place. To build a valuable knowledge base of information and media that is easy to access, navigate, and consume. I'm looking forward to growing my Tribe community and connecting with people who share the same interests I do.

Cons

You can tell that Tribe is still new and has limited resources. I don't dislike that, but if you require instant response times and expect your specific feature requests to be added quickly, you may be disappointed. What I know is that the platform is usable right now, they provide self-service support, have a helpful user community, and the platform in general has a lot of potential.

Pros

Tribe has added value to membership in our trade association, especially during a time when in-person events and meetings cannot happen. We created an Online Community on Tribe at a fraction of the cost of what competitors are charging. This Online Community allows our members to ask questions and engage with us virtually! We have received great feedback so far from our members and people love joining our Community as it is so simple to use and requires zero onboarding.

In terms of customizability, Tribe offers a Community platform for the biggest tech geeks and for beginners. Whether you want to add your own code to make it your own or if you want to keep it as is and add your logo and change the colors, the platform is incredibly user friendly and easy to use! Go Tribe!

Cons

Nothing! Tribe has been so easy to use and east to manage

Pros

I found the product pretty easy to use and the groups feature in particular makes it easy for me to segment my community

Cons

To be honest I don't currently have anything I don't like

Alternatives Considered

Mighty Networks

Reasons for Choosing Bettermode

I needed a platform that gave me more control

Pros

Tribe is an amazing platform for the community building. User can customize the UI and Experience of the user with custom fields. Providing multiple apps plugins like Amplitude, Sendgrid, Telegram, Google Analytics, SSO, Zapier etc. are awesome and very easy to implement with basic tech knowledge only. I would recommend to Tribe to everyone who wants to build the community from scratch without any coding efforts.

Cons

Ability to do live session on the community

Pros

I was very pleasantly surprised at how straightforward the implementation was. Our account manager Eli did a fantastic job walking us through the setup process and sharing useful recommendations based on her experience. Platform administration has also been very easy, and Tribe has proved very effective in activating our user base.

Cons

We did receive some feedback from users that the platform could have been more intuitive, particularly in the way content is aggregated / displayed on the news feed.

Pros

Ease of use and set up. Easy navigation. The community members love it.

Cons

I can't think of anything that it is missing at this time.

Pros

The platform is specifically designed for customer engagement in a modern online community or social space. It is fairly easy to configure and configurations around SSO (Single Sign-on) are straightforward.

We also love the customization aspect and the ability to pick and choose different apps.

Cons

I’d love to see the Tribe team put more effort into the SEO configurations such as UGC links and enabling admins to add some domains into the whitelist so regular/do-follow links can be created.

Pros

I am loving the Tribe platform. It’s been really easy to set up. I’ve also really enjoyed how easy it is to integrate notifications to Slack so we can keep up with what’s happening on the Community pages at all times.

Cons

There are new features that could be added but this is the same with all software and I believe as this product grows it's going to be amazing.

Pros

We love the Space and Collections structure for categorizing content. The design and customizable components add a unique flavor to this product (in comparison to traditional forum packages).
Also, they have an amazing customer support team. Their own customer community is also quite active - we can publicly share our feedback and suggest features.

Cons

There are some missing features such as mobile app, ideation app, multilingual support. We’ll wait for these before moving to higher plans.

Pros

With Tribe I was able to create an amazing social media network with plenty of features! I made a professional scale website, transferred domains, and connected it to Adsense all for free! Tribe is truly one of the best out there in what they do and I would definitely recommend it.

Cons

The only thing about Tribe I least liked was that I wasn't able to implement direct messaging directly on my website.

Pros

Tribe Is a great platform for building a strong trust with your community. We have been using tribe for a while now and its great.

Cons

Nothing is terrible about tribe. I think its ok

Pros

- Tribe is really easy to use, very intuitive
- Load times are quick across multiple devices
- User onboarding is incredibly effective to prompt usage

Cons

- Can't fault it so far. 6 months in and it's exactly what my business needs.

Pros

I like the fact that it's simple and easy to deploy, use your own sub-domains, and is customizable to every last detail based on your needs and requirements. It also has everything that a community software would need.

Cons

There is no 24/7 support available for the free tier. Email or chat support could have been provided.

Pros

The design is very similar to the social media sites which gives a modern vibe and doesn’t take a lot of effort to educate the community members. On top of that, the platform is quite customizable and the customer success team goes the extra mile to give wonderful guidance.

Cons

Their app store doesn’t yet offer a knowledge base app. This would be an amazing addition for self-service via the community.

Pros

It's really easy to set up and you don't need to be super technical to use it.

Cons

There are a couple of minor tweaks that could improve it. Not being able to reply to a message with just an emoji feels counterintuitive for a fast-paced communication space.