athenaOne Reviews

Pros

It’s easy to navigate the program. It was also user friendly and simple to learn.

Cons

Sometimes I would get loading errors and it would freeze and or pause and need to be restarted.

Pros

AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.

Cons

The updates can be a bit disruptive, but they work quickly to resolve any issues.

Alternatives Considered

Reasons for Switching to athenaOne

Pros

Good patient portal for accessing documents and records

Cons

There wasnt anything I disliked, it is a pretty standard records software

Pros

little after initial signup.\Did like the problem list being available.

Cons

notes get lost when I have to go away to other chart notes.
the dictation program works poorly ,and the part to correct errors does not work.
Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company.
Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"
Difficult to get from one section to another, and the instructions to do so are hard to find.
The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.

Pros

easy to use with medical appointment scheduling

Cons

Sometimes have to wait a bit longer for desired timeslot

Pros

It started out less expensive and had some good features

Cons

They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer.
They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this

Pros

Overall, athenaOne is easy to use. It has what it needs to manage patient care. You can navigate the EMR efficiently and easily without much effort.

Cons

Sometimes, there is a problem with saving the charting. I have had a couple of instances where all my charting will disappear. There is a lot of double charting as well.

Pros

i like having access to my chart and labs.

Cons

had trouble trying to get tech support when needed.

Pros

Ease of use. Interface very user friendly

Cons

No weaknesses noted. No current problems

Pros

Easy to use and accessible for the client

Cons

The website design could be more visually appealing

Pros

I have used so many different electronic health sites and Athena is by far the most user friendly and hardly ever has tech issues.

Cons

Sometimes when the site is down there is no communication about it and you have to figure it out on your own.

Pros

It is user friendly. I like that it alerts you when patients information needs to be updated.

Cons

It is not easy to update patient insurance information.

Pros

Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.

Cons

We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.

Pros

Easy to manage patient information and user friendly for teleheath appointments

Cons

It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.

Pros

Our practice had fewer errors when it came to billing

Cons

The cost was a bit pricey and some of our doctors did have a hard time learning

Pros

Allows us to see both scheduling and charts in one system
Fast and efficient
Easy to learn, easy to use

Cons

Some processing require several steps, which sometimes seem unnecessary but are not too time consuming

Pros

The EMR itself is quite nice and very easy to use.

Cons

Athena's offshore billing team is lackluster at best, fail to adhere to basic medical billing procedures.

Pros

We use Athena in both hospital and clinic. We love the clinic side. Very user friendly.

Cons

Medication reconciliation needs improved.

Pros

AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients, registration, portal access, etc. in one place. It is also simple to use, with workflows that are simply designed and customizable. Customer service is also great, we can reach them via chat or phone very easily.

Cons

There are a few workflows that would be nice to customize even more, such as making the Exam section of the five-step encounter one page instead of having to click to the next page to access the next section (such as moving from HPI to ROS).

Pros

All in one for EMR, eprescribing and also has other apps

Cons

Takes a bit to get some changes implemented

Pros

i can see my upcoming appts and send messages to my doctor

Cons

there seems to always be an issue when i try to log in. It also never lets me do any action in the system as it never works

Pros

Its a very easy to use and intutive product. Great support available.

Cons

Setup and configuration took a bit of time.

Pros

It is easy to follow and manage on a daily basis.

Cons

Nothing so far. I did not find anything that makes difficult to working with this software.

Pros

User friendly- and great for creating personalized templates and schedules

Cons

Needs a training curriculum for new users- and follow up training

Pros

I first tried out Athena Health two years ago, I went to my Primary Care doctor, and they gave me instructions on their portal. I was very anxious for my results, and I logged in and I saw that my results were in. What made it super convenient was that my doctor was able to type notes next to my results saying if they were elevated or higher than normal. I didn't even have to wait for them to call. I had my feedback right in my portal. Thank you, Athena, for making things so easy!

Cons

I have no complaints about Athena! Its super convenient