Connecteam Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Connecteam

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication,...

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Feature ratings

Value for Money
4.6
Functionality
4.6
Ease of Use
4.7
Customer Support
4.7

Browse Connecteam Reviews

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Rhys
Rhys
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 30/01/2025

Great service for tracking work done by data reveiewers

Positive. I think it's a great tool and the app works well. It helps track that people are working hours and can match up with their time sheets.

Pros

Easy to keep track of different employees. We have remote workers (data reviewers) on a consultancy basis so they don't have line managers. This makes it easy to align everyone together.

Cons

The amount of emails and notifications I get from the service. I had to switch them off. Also, the website can be a little counter-intuitive at times.

Larry
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/01/2025

Review experience

I have really enjoyed it so far, and have been happy with our choice as we had many products to choose from with a diversified group, and certainly price was always a consideration with so many user at the start of a new platform with a new system and designing has been interesting and challenging at the same time.

Pros

So far I’ve enjoyed the chat feature and able to use the mobile app for administrative and teaching as well as the kiosk mode for testing other users issues

Cons

The job scheduling and setup has been cumbersome with our unique business model and found a few technical issues with parent and sub jobs that I have diagnosed for CT and referee issues to Lior and then had them fixed from the developers group (ie never had anyone suggest that when importing jobs that the subjobs were not coming automatically checked with the parent job details to take the same attributes as the parent hence had to get design involved and update issues because of unacceptable behavior for those issues. Had to provide video of experience so they could understand the issue and help with testing, but ultimately it was as fixed, with one more template issue still under consideration of the developers team (jobs do not allow template import correctly with users and NO group can be attached to jobs but it combines the users and groups into one during import process and have to ultimately turn off each and every job (and sometimes the subjobs) while importing, and that prices can be lengthy, especially when importing hundred of jobs with 8 subjobs each.

Alternatives Considered

OneDrive, Microsoft 365 and HubSpot CRM

Reasons for Choosing Connecteam

Price and to have more things within one platform, so easier communication, also we have veer changing needs being contractual with WA state and need to revise our building of plans and platform. I was brought on to help organize our company and this was a tool I found and ultimately sold our owners on, so this is a big jump for our small business.

Reasons for Switching to Connecteam

Users were needed for each person, cost is certainly a need to keep at minimum, still needing to upgrade some hubs so hopefully this will be a good science and not out cost others. We even checked building software such as Projul and there stating price of 14k was not feasible, but some similar products like breadcrumbs is a nice feature.
Anna
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
1
Ease of Use
4
Customer Support
2

2
Reviewed on 29/01/2025

Could have been a great tool

Irritating and disappointing. I was looking for a one-stop solution for our PTO management, as well as onboarding of new employes. When initially signing up I was told that I was going to be able to create detailed re-usable task lists, something I planned to use to onboard new employees. Turns out what I wanted to be able to do is not actually possible on this platform. I'm temporarily stuck here as I look for something else.

Pros

Has a nice app and a nice interface for desktop use.

Cons

Constantly, daily, trying to do things only to have a pop up tell me how much more money I'd have to pay in order to unlock that functionality. There is far too much locked out... such as the ability to copy something, or the ability to turn off sending something to the entire organization. It is a constant irritation to be trying to make something work only to have these demands for more money thrown in your face over and over again.

Alternatives Considered

Timetastic

Reasons for Choosing Connecteam

I wanted something better than what we had and now expressing all of this is just making me more angry

Switched From

Timetastic

Reasons for Switching to Connecteam

I wanted something better than what we had and now expressing all of this is just making me more angry

Top Connecteam Alternatives

Jesus
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2025

Happy Customer

Overall, the experience was great, every time I get the chance I recommend them to business owners that I know.

Pros

What I liked most about the Connect team app is how easy it is to use, I am not good with technology, but everything I needed was at my finger tips. Love the reports that it gives me, I'm easily able to see where everyone started there days from. Thank you connect team.

P.S. Customer support, super easy to get a hold of.

Cons

Honestly As long as I've had connect team I've had very little issues with them.

Alternatives Considered

TeamSense

Reasons for Choosing Connecteam

I saw an add on youtube, it looked like something I very much needed.

Reasons for Switching to Connecteam

Over all connect team was much more compatible to what I was doing, and the price really helped me out.
Anna
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2025

Tropical Joes

Very valuable! I would recommend to anyone

Pros

I like the easy to use tools, attentive customer support and the ability to customize for your business

Cons

I wish we could pick and choose upgrades as only need a couple certain ones but not worth the whole advanced plan

Alternatives Considered

7shifts

Reasons for Choosing Connecteam

We needed something digital and that could be easily viewed at all times by all owners, managers and employees that wasn't too difficult to use

Switched From

Google Forms and Google Docs

Reasons for Switching to Connecteam

It wasn't as user friendly or have many features we needed. wasn't as customizable. I also saw more restaurant names I recognize that were using Connect Teams
Andrew
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 02/02/2025

Great value!

We ditched Jobber for Connecteam, and I've realized they had some features that were really helpful for our commercial cleaning business (and lacked many as well which prompted the switch).

For instance, the separate client files that Jobber had, that kept all of the client’s data, activity, and history in was really great for our line of work.

It would be nice to allow the ability for our team to clock into a job AFTER it's scheduled end time because our cleaners typically do not have a firm start time for their job sites, as long as they get them done that evening, so sometimes they start after the "scheduled" start times or do them in a different order. However, they still need a scheduled window of time showing them how long the job site should take, and also for me to know the scheduled time versus the actual work time.

Also, Jobber had the ability to leave notes that stay attached to a recurring job as a clear history of activity and everything that has been noted for that client job SITE, rather than just a shift. It was super helpful. Recurring jobs kept all notes that were added to any shift so that they were visible at any point in the future during a different shift.

Also, Jobber's ability to start and stop job timers for each job and still have the time clock running in the background allowed them to stay clocked in as they went between job sites, but clearly demarcated their time spent at each job site from their time spent traveling between sites. If the Connecteam 'Check-In' and 'Complete' features could be used within a Time Clock and we could add them to each job site, and it demarcated the time clock to distinguish time spent at each site, I believe that could solve this.

I think Celebrations should stay on the feed even after they end.

I think admins should be able to see 'Work Contacts' in the Directory from the app even if other users cannot.

It would be cool to be able to add 'Forms' to an onboarding pack, because you could convert certain paperwork into a form rather than filling out/scanning/uploading a PDF.

Collaborative Forms (checklists) so that multiple users can fill out the same form if they’re doing tasks at the same job site.

Printable Forms, both blank and completed.

It would be cool if you could add/insert/attach a Form within a Form. Example, our 'Job Site Inspection' form could have an attachment/shortcut to our 'Supply Request' form right in it. So when someone does a site inspection they could also note supplies needed in a way that it would funnel to the correct spot = supply requests, rather than having to fill out 2 separate forms, and also so the admin doesn't have to check 2 different forms for supplies needed (ie. ‘Job Site Inspections’ and ‘Supply Requests’).

The 'Events' could be enhanced to be similar to Calendly, where you can invite people who are NOT users to an event, and set MULTIPLE email AND text reminders in the days and hours leading up to an event. That would be amazing for our hiring funnel!

Conditional 'Tasks' would be cool.

Also, a MONTHLY Job Schedule view that toggled on for an "expanded view" so you could see everything scheduled in each day without needing to expand each condensed day separately. Currently the monthly view only shows you 3 shifts per day and you need to expand EACH DAY individually in order to see the full daily schedule. ALSO- to toggle on a MONTHLY view that only shows each job SITE scheduled rather than each user scheduled. It could show every user assigned to that job site up in the corner of the shift or something, instead of having 3 users showing up in 3 different spots on the daily schedule when they're all going to the same job site at the same time. Basically a job site view option and a user view option within the monthly view option.

I think it would be nice when a user receives a 'Request for Replacement' for a shift, they would keep being notified about the request until they accept it or reject it.

Also- if the geofences could be smaller, and be able to customize the shape around each job site/building. PLUS- AUTO CLOCK IN AND OUT GEOFENCING would be AMAZING!

Please know that these are not criticisms, rather ideas for improvement. I am thrilled overall with the switch from Jobber and think you offer a TON a value! Much appreciated, thanks, and well done.

Pros

It includes Ops, Comms, and HR. We switched from Jobber and it required a ton of other apps and integrations. Connecteam has it all.

Cons

You cannot make separate client files bc it is 'shift' based rather than 'client' based. We're making it work so far, but not being able to keep all ongoing activity recorded and documented per client is almost a deal breaker, for our industry anyway (commercial cleaning).

Alternatives Considered

Swept, Janitorial Manager and Clean Smarts

Reasons for Choosing Connecteam

It was expensive already and prices keep going up, and you still need to integrate countless apps to do day to day stuff such as chat and HR.

Switched From

Jobber

Reasons for Switching to Connecteam

Because it had all the Communication and HR stuff included. I really want our team's experience working for us to be as simple and streamlined as possible, so a software that has it all is a big deal. Every one of our team members are part time, so I did not want them to need 6 different apps for a part time job.
Natalie
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2025

Time Management Mastered!

Between the webinars, helpful emails and insights, the usability of the program and the professional support team, it's been a worthy annual investment we make for our team.

Pros

We appreciate the functions of the service, particularly for project management and the search functions and filtering through the program. We've been able to track data over this last year we never would've dreamed of effectively capturing before. It has allowed us to systemize our time tracking so effectively and the data has taught us so much about changes we intend to make in the coming year.

Cons

Theres price point adjustments for everything, as a business spending over a thousand dollars a year, these minute limitations that jump up each service type to a separate level for one feature is challenging to nagivate, and more expensive than we'd like.

Natalie
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2025

A one stop shop solution for businesses needing HR, payroll and communication

Excellent! We can't believe how we managed before.

Pros

The variety it provides. We are able to use it as a full HR software, payroll assistance, and communication tool for providing site staff access to documents and forms all available on their mobile phones.

Cons

Sometimes archived staff appear on the time clock, but this is very rare and usually rectifies itself by the next day.

Liss
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2025

Connecteam, A Nice Solution

Very positive overall experience. We've been using Connecteam for years as a timeclock, information database, and communication.

Pros

Connecteam is always innovating and keeping their clients up to date. They offer great options to delivery information to our teams and keeping everyone on the same page.

Cons

Sometimes read messages will show as unread when loading. Certain knowledge base formats don't load properly or quickly.

CHELSEA
CHELSEA
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2025

One platform for employee communication.

Connecteam has made it easy to communicate with staff when we have store updates, new deals, or changes to the schedule. The staff can even request time off and pick up open shifts which streamlines the communication with less back and forth.

Pros

Communications with staff in all one platform.

Cons

The cost is expensive for some features.

Alternatives Considered

Homebase

Reasons for Switching to Connecteam

Can do more than the competitor. However, homebase was cheaper
Kimberly
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

3
Reviewed on 04/10/2024

Connecteam is working pretty good!

Pretty good! I would tell others to try it, it is not a pretty good tool!

Pros

I like the ease of one click to log on, I used it every day all day so I am pretty aware of it's function and features offered. I do with I could unclick when I go to log out and and decided to do one more thing..... you can not back out of your log off! That is annoying.

Cons

Finding the "role" you need to log in as can be annoying. I want to use a role I pick every day but i listed my role way down the list instead of under frequently used list.

Response from Connecteam

Thanks for your feedback!

You have mentioned a couple of things that we'd like to address:

1) Can't go back to your shift once you've clocked out: Sure you can! Just go to your timesheets and edit the shift, it's as simple as that! You can do it from any device :)

2) If you have many jobs listed for you but don't use all of them, simply unqualify yourself from them: Log in to your dashboard and ensure you and your team are only assigned to jobs relevant to each of you. It's very easy to do and will downsize the list of jobs you see when you clock in. By the way, you can even use Geofence to control the jobs shown in each location. Give it a go!

Do you think that these solutions will help? Will you consider changing your review to a higher rating? If you want someone to walk you through it personally, please contact me at [email protected] and I'll be happy to help!

Thanks again!

Replied 20/10/2024
Renee
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/04/2024

Connecteam streamlines your time tracking, and keeps your team connected!

Overall we are very happy to be using Connecteam and our staff all agree it has made things much easier. From time tracking, to job briefings, milage reports, and gathering documents, there is nothing you cant do on Connecteam!

Pros

Connecteam's time tracking is amazing! To be able to select from multiple jobs and sub-jobs, add notes, and even attachments such as milage, meals, hotels etc, it keeps our time tracking streamlined and simple. This helps our accounting department to be able to invoice for the exact amount of time spent at each clients facility, and gives a large overview of exactly where and what our staff was doing.

Cons

Occasionally the app crashes, and it makes it difficult for our staff to sign in/out for the day. It is rare, but when it does happen, it causes a disturbance.

Response from Connecteam

That's great to hear! Thank you so much for your review!

As for app crashes - that shouldn't happen at all. If that issue persists, please contact our team at [email protected] so we can take a closer look at that :)

Thanks again for recommending Connecteam! ❤️

Replied 10/04/2024
Debbie
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/01/2025

Excellent system for small businesses

Good
We have used it for 10 months and all users are involved in the system

Pros

We use the scheduling of work/ops and timesheet system

Cons

When we went onto subscription some functionality that we used between timesheets and scheduling was lost.
Eg timesheet templates
On timesheets it doesn’t round to the nearest 15 mins, so unable to integrate with our oayroll

Terry
  • Industry: Facilities Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/01/2025

Coordinator

I use it to schedule staff and communicate with them individually or groups. I like having it all in one place.

Pros

I feel like it is easy for me to use to set schedules and communicate with staff.

Cons

The app opens slow on my phone. When I need it quicker I have to use it on the laptop.

Brynne
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/01/2025

Works well for our business!

It has worked very well with our business since we have two different schedules in the hotel for the banquet side and the restaurant side and it's nice that employees are able to pick up shifts on either schedule when needed.

Pros

Servers can easily drop and pick up shifts without endless group messages.

Cons

It was a little confusing at first to set up my schedule and get my team trained to utilize the app.

Alternatives Considered

7shifts

Reasons for Switching to Connecteam

Cost and ability to make multiple different schedules for two different businesses.
Cameron
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 30/01/2025

Connecteam Makes Scheduling a Breeze!

It's made our lives easier by allowing for easy scheduling of shifts, and even allowing staff to update their hours themselves and

Pros

The ease of scheduling is great! It's made scheduling shifts so much easier than our previous system.

Cons

Not much to complain about! If I had to pick one thing, I'd say the permission controls and smart groups access can be a bit confusing.

Brennan
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2025

Significant improvement to our Everyday Business with Connecteams!

Very positive, it has streamlined our communication greatly and improved overall service and connectivity with our team significantly.

Pros

The desktop version is very user friendly, really like date and time stamps on messages and tasks to see exactly when a submission was made. TONS of options for creating all sorts of content, seems limitless really.

Cons

I wish the app would show different views for scheduling so you may look at a full week or month at a time like other Calendar platforms. Would be nice as well if a payroll schedule could be set in the platform and then it would give the times for each staff during those periods (or maybe it can but I do not know how to do so!)

Brian
Brian
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 19/09/2024

I can better visualize the work

It improved performance and internal communication with the entire team by keeping a work order and precise control of the hours worked

Pros

Connecteam helps me validate the work that each employee does without having to be next to that person, we can communicate as a more united team in the work chat and be able to keep an improved order of the tasks that are pending to be done. This software helps me maintain a perfect order and a production with better results.

Cons

Its multiple functions can be a little confusing at the beginning of learning how to use the platform, but it is something that with time you can learn the correct use

Response from Connecteam

That's great to hear! Thank you so much for your review and recommendation :)

Replied 19/09/2024
Christina
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2025

We ❤️Connecteam! Would 💯percent recommend to any business!

Smooth, professional and easy. Onboarding was minimal effort and we are grateful that support is so responsive when we need them.

Pros

How it connects my staff and streamlines communication!

Cons

Not much- just a few features we have suggested over the years that I hope will be considered in the upgrades when it comes along.

Nicola
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/01/2025

90% amazing

90% really good, just a couple of things that would be great to be able to do, eg: upload and delete jobs from our accounting software, an API that would work. Also we now have to get staff to enter time off in individual days, not blocks as you cannot upload the leave in individual days if entered as a block. (this is a change that worked previously fine)

Pros

Easy of use for the program for all staff and the clarity it provides for payroll.

Cons

The constant changes, some are really good and some change parts of the program that work really well for us, then they don't which frustrates staff have to make work arounds.

Brian
  • Industry: Museums & Institutions
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 01/11/2024

Good Scheduling Product.

Great! Support has been good and again, the layout.

Pros

Layout is really great. Ease of navigating and assigning shifts.

Cons

Nothing really comes to mind. Perhaps scheduling of time off.

Response from Connecteam

Thank you so much for your review and feedback! It's great hearing you're finding Connecteam to be easy to use :)

As for adding Time off directly to the Schedule - you can do that right now! Click the 3-dots button in any slot, and select the Time off option. It's that easy!

We hope this will help you consider updating your review rating to a higher one :) And if you need our help, please don't hesitate to reach out to us at [email protected] or over the live chat :) Thanks again for your review!

Replied 10/11/2024
Ellen
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 30/01/2025

Internal Operations Manager

Great app - Very well priced for all you get with the product

Pros

Very user friendly - Great app - Very well priced for all you get with the product

Cons

Not the easiest to reach customer service - but problems are few and far between

Denice
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2025

Connecteam review

I can appreciate the usage that is available

Pros

It’s easy to utilize the different things they have available to use. There are many options available to use with your company.

Cons

There are so many things to like about it. It’s hard to come up with something that could be improved

Hector
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 29/01/2025

1 year review

Overall, our experience with Connecteam is great and we plan to keep using it.

Pros

Some things we like about Connecteam are the Geofence, how easy it is to clock in and out, and the schedule layout. Assistance is always kind, helpful, easy, and fast.

Cons

We have had a bit of trouble with Geofence. Even though the radius is put on, the guys can still clock in or out of the fence.

Anissa
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2025

Positive review

Positive. Will continue to use service.

Pros

The convenience of scheduling and being to chat with my team in one place.

Cons

I would like a feature added that doesn't allow an employee to mark themselves unavailable after they've already been scheduled.

630 reviews