User Reviews Overview
About Sevocity
Sevocity is a cloud-based medical solution best suited to practices seeking a very customizable EHR. The system includes unlimited customization services, unlimited personalized training, and US-based live telephone support 24...
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Love this EHR!!!
After just a couple of weeks my staff has transitioned with little frustration. A very nice change from eclinicals. We have used Athena and Eclinicals and for a small practice Sevocity by far blows them out of the water. the minor cons are nothing compared to the benefits and US based customer service we have received. Don't underestimate this small company.
Pros
I love the ease of use and the simplicity. It gets rid of all the unnecessary clicks and other things that complicate other EHRs. My charting is faster and I love the easy customization.
EASY CUSTOMIZATION.
Nice lab interface.
Ordering made simple.
Patient portal nice and not overally complicated.
Minimal menus. Won't get lost in a sea of menu options.
Staff loves it.
Staff doesn't complain.
Well laid out.
I love the RCopia interface for eprescriping.
Cons
1.Can only open one encounter type at a time. They are addressing this now, hoping this won't be an issue soon.
2. ICD10 search not great but a quick google search will find it if you can't find it immediately on theirs. I foresee this being corrected in the future. I just add them to my favorites as I have to look them up so there are fewer and fewer each day to look up.
Otherwise I have not found anything else I dislike.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Good and great feed back
we just started so it's a learning experience
Pros
the trainer and the feedback we get in a timely manner is great
Cons
not texting patients, we need to let patients know they have appts
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Could be better.
I would prefer not to use it because it is not user/error friendly. Hopes for the future and what could happen.
Pros
Looks Professional, but does not work professionally . This could have been a great program.
Cons
Does not work well with the everyday function of a company and error.
Top Sevocity Alternatives
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sevocity
My overall experience with sevocity has been good. Costumer support is usually very helpful and quick at responding back. Also very receptive to making updates when needed. It is also very user friendly as far as being able to modifier the templates our selves to make it fit our practice.
Pros
I like the ease of adding and modifying templates. Also setting up favorites that we use often.
Cons
It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
EHR need to be able to run on IPAD
Pros
It has the same features or even less one touch click like other EHR softwares
Cons
Because the EHR and the PM are 2 separate products and not developed as an integrated all in one platform so sometimes an encounter/charge did not transfer to the PM/Billing system.
And the major complains from lot of doctors and they wish they can do it on an small/portable ipad instead on a Window or Mac laptop.
The Microsoft Surface option is not the same customer ease of use like EHR software that were built for Ipad user.
Reasons for Switching to Sevocity
The doctor was using Sevocity EHR and has built a lot of customized template and does not have time yet to evaluate & switch to customize her template to a new EHR software running on IPAD/Window/Mac- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Office Manager
I love that the software is easy to learn and use. Our physician feels very comfortable using the without fusing. Having 24 hours customer services representative is an added bonus.
Pros
Easy to learn, use and 24 hours availability of customer services representative
Cons
I do not have any dislike at this time nothing.
Alternatives Considered
Epic, Elation Health, CareTracker Practice Management, Veradigm EHR and athenaOneReasons for Choosing Sevocity
Software not user friendly and poor or customer services representative when help is needed.Reasons for Switching to Sevocity
Easy of use, 24 hours customer service and regular training.- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great Program for EHR!
Pros
I like the ease of use, the quickness of the system, and how much communication there is between the staff as well as the patients. I like how we can open multiple encounters and that the system is easy to understand when training new staff.
Cons
There's not much I don't like about Sevocity to be honest, I think its a great program and it has helped out office become more efficient. I would like to be able to go back and reference messages even after they have been sent but thats the only thing I think that could be improved.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Medical clinic
Pros
How easy it is to navigate throughout the system
Cons
There is nothing I dislike at the moment.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Melinda's Sevocity Review
Still learning system. Kase is great with training.
Pros
Registration and Scheduling is user friendly
Cons
Orders & Referrals, still learning the system.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Making Sevocity work for our practice
Charting is easier to do in Sevocity as well as sending out notes to other providers using the Sfax feature.
Pros
Sevocity is user friendly and easy to navigate for all users including the provider.
Cons
One con I will say is how we access our MIPS reports, it would be nice if it was a dashboard that we could view easily at a glance.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Office Manager
The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.
Pros
The software is user-friendly and the product seems to be consistent.
Cons
The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.
Response from Sevocity
Angela, Thank you for your feedback. I have asked our support team director to contact you to find out more about your concerns with execution of the product and interfaces. We have customers go through support to enroll providers because we have to set up ePrescribing and we also offer customization and personal training to all new providers. Our support team director will also get more information regarding our support team member who may need additional training. Support calls are recorded and we have a quality review process where several random calls are reviewed and scored weekly. We may have missed a team member¿s need for additional training and certainly will address.
All updates are scheduled to begin around 11pm to midnight CT and we notify customers at least 72 hours in advance when an update requires Sevocity to be off-line. We make every attempt to limit the off-line time to 4 hours or less for such updates so that Sevocity is up and running no later than 4am
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Sevocity EMR
Overall the system does the job.
Pros
Overall the system is easy to use, easy to learn. The layout with the available tabs make it functional.
Cons
It is a unidirectional system which does not allow for orders to travel from Sevocity to outside labs.
It would be nice that the patient encounter were just on one simple window versus the multiple tabs, including ordering medications from the encounter versus going into Rcopia.
Response from Sevocity
Thank you for your comments. We are pleased to let you know that we are in the process of developing a lab orders interface. Also, there is a Note Display tab on the encounter to view the entire encounter. If this tab is not available or you need help putting it in the order you wish, don't hesitate to contact our live toll-free support line at 877-777-2298. They should be able to assist you.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Awesome EHR system
Pros
very user friendly, easy to navigate and support is awesome.
Cons
when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.
Response from Sevocity
Thank you for your comments. The Sevocity app is designed to temporarily save the current encounter on the provider's local machine if the user temporarily loses their Internet connection. When the connection is reestablished, the user has the option of using the locally saved information. This may not always be working for you, or the freezing you mention could be causing this. The next time it happens, please contact our live toll-free support line at 877-777-2298, and they should be able to assist you.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Sevocity Review
Pros
1. User friendly.
2. Functional, easy to understand.
3. Complete note- able to chose the components of the chart content.
4. Able to use with lab, drops into chart.
Cons
1. Only one person at a time allowed to be inside the chart; this causes wait time for the patient and staff. Each person must wait to do their part of the record, such as charting, prescribing medications, ect.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Supportive
Very good
Pros
Sevocity is user friendly and we can customize
Cons
Some of our customizations aren't very good
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Price is good, but there is a tragic flaw
The product was generally easy to learn and is overall good value but the product has a tragic flaw (see below).
Pros
As above, the product was easy to learn and the training was good. The prescribing software is excellent.
Cons
1. Two people cannot be in the chart at one time. For example, if you want to chart in the HPI, your nurse cannot enter meds or PMH, or be in any other part of the pt's chart. This seriously affects work flow, and for this reason alone I would consider buying another EHR. If you have a busy office, this is not a great system.
2. Everything is an "encounter" so if you change a med, or refill a med, or talk to a patient, you have to scroll through these encounters to find your notes. You can only see the titles of 5 encounters at a time and then you have to ask to see more.
I have asked the Development Team to fix these issues but they told me they have more pressing issues to work on.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity EHR Review
Very simple to use the program and works fantastic with patients and staff. Provides an easy communication channel to share information. 5 stars all around!
Pros
Easy use
Cons
Not being able to delete some mistakes made
Response from Sevocity
Yudelsy, Thank you for your feedback. All chart entries are editable up until the provider signs the note (note that the audit trail automatically tracks all changes by user and date). After the note is signed by the provider that same provider may amend the note. If you make a really ¿big¿ error such as putting a note on the wrong patient and the system will not allow you to undo this, please contact Support and we can assist.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Awesome
Pros
Very user friendly. Extra help features and videos
Cons
Insurances did not merge over and we had to add
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Sevocity Review
We use Sevocity in our medical Practice and can clearly say we love our EHR.
It is easy to use and anytime we have any questions we can always call.they have very nice helpful representatives.
Pros
very detailed and easy to understand
Cons
i would add a monthy calendar to front page
Response from Sevocity
Sonia, Thank you for your feedback. A monthly view is actually available by clicking the calendar icon next to today¿s date. There is not enough space on a screen to see the details for every day, however days with one or more appointments are highlighted and you can click on any date to see the individual appointments for that date. If you would like suggest further changes to this feel free to submit a product request through the Help section of Sevocity. Thank you for your business and your feedback!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Poor functionality
Would not recommend this EMR to anyone at this point.
Pros
Relatively low cost. Good customer support when needed. Cloud-based software, so able to access from any computer, but you have to download the app for it on the device you want to use it on. No server required. But, you can't just log onto it from the internet.
Cons
Very poor functionality in certain ways. Trying to suggest or get any product enhancements done is essentially impossible.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sevocity EMR System
Overall, easy to use. Customer service was helpful with follow-up questions after training was completed and walked me through the process to customize the system for my needs
Pros
easy to use
Cons
took a while to figure out how to customize it for my needs
Response from Sevocity
Hey Paula! It was so nice of you to review us, thank you. We're glad that you find us easy to use, and have experienced our helpful customer service. If you ever have any questions about customizing it to your needs, we'll be here for you.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity ppdx meaningful use
Recent webinar user ability, very helpful but let me wondering how the staff could better assist the Doctor so that his time is not all spent on sending the referral and documents.
Pros
Easy to understand and use but sometimes seems as though things are enter several times when once should be enough.
Cons
Having to enter multiple times the same information in several different spot in order to meet the meaningful use
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
SEVOCITY USER
MY OVERALL EXPERIENCE WITH SEVOCITY HAS BEEN GREAT I ABSOLUTLEY HAVE NO COMPLAINTS I USE THIS SYSTME DAILY AND ITS EFFICIENT AND UPTO DATE.
Pros
THIS EMR IS VERY USER FRIENDLY AND COMPLIES WITH ALL EMR REQUIREMENTS. CUSTOMER SERVICE GOES ABOVE AND BEYOND TO ASSIST IN TEMPLATES PREPARATION.
Cons
I DONT LIKE THAT I GET LOCKED OUT EASILY BUT THAT'S MORE HUMAN ERROR THAN THEY EMR'S FAULT
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Exceptional Customer Support
Sevocity is very easy to begin using, with or without alot of customizing. Their Customer Support is phenomenal!! They will help you with everything.
Pros
Ability to customize many areas of the software. You can add templates and forms and they help you do it ALL
Cons
If a document is scanned in error, it can't be deleted. You have to move it to another chart.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
software for me
Great at creating templates for the doctor. Every time we start a new procedure the doctor always wants a new template created so the encounter is a lot faster and more precise with all info organized and that is exactly what Sevocity does for us.
Pros
Available help from staff
Cons
I do not know
Response from Sevocity
Hello Jesus. Thank you for your kind review. We are so glad that you like the templates we create!