User Reviews Overview
About Sevocity
Sevocity is a cloud-based medical solution best suited to practices seeking a very customizable EHR. The system includes unlimited customization services, unlimited personalized training, and US-based live telephone support 24...
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- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sevocity - One stop shopping
This software has helped my office to become very efficient, save us time, assist our patient response time and performance. The audit feature is very helpful and I use it often. Routing messages is easy to use and I train my staff to send one to themselves so we have a tickler file to verify no one is ever overlooked.
Pros
I have been using Sevocity since 2009. I enjoy the flexibility, I also appreciate that it is user friendly and Sevocity as a company is very attenuative in regards to how they can improve the system.
Cons
The only con I have is I wish the interaction between Sevocity & Dr First was more helpful. It is not a Sevocity issue but a Dr First problem. It would be better if when a provider receives a refill request they had last visit and some additional information to speed the refill process along. Currently you have to leave Dr First - go into Sevocity review the chart, plan notes and return to Dr First to complete the script. It takes more time than it should. However It would not stop, prevent or slow down my decision to purchase Sevocity again.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sevocity
My overall experience with sevocity has been good. Costumer support is usually very helpful and quick at responding back. Also very receptive to making updates when needed. It is also very user friendly as far as being able to modifier the templates our selves to make it fit our practice.
Pros
I like the ease of adding and modifying templates. Also setting up favorites that we use often.
Cons
It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Unethical
The salesperson made his pitch he STATED that I would have a 60-day trial. No mention of 100 encounters must be made within the 60 day period which included training time. It was imperative to sign up before the end of the year to avoid start-up costs. If I was not satisfied with the product all of my money would be returned. He also assured me that the program would be customized to fit the needs of my practice. NEITHER of these is true. It was a complete misrepresentation of the facts.
This is not a program for Doctors starting a practice. The program was NOT customizable, and there was NO SUCH THING as a money back guarantee.
Cons
Difficult to use Not Customizable
Response from Sevocity
Dr. Davis, I am very sorry if there was any confusion about our Two Month Guarantee. We do many things to ensure customers understand the requirements. The requirement for finalizing encounters is covered in our standard demo introduction, on our pricing webpage (http://www.sevocity.com/custom-ehr-solutions/pricing/), the pricing sheet you were emailed, and also included in the customer agreement:
"The two (2) month period begins on the Go Live Date specified on the Activate SEVOCITY® Enrollment & Signature Form. In order to qualify for this Section 4.5, Licensee must submit payment for Start-up Fees and the first month of Monthly Fees pursuant to the Agreement and pay for the second month of Monthly Service Fees when invoiced. Licensee must also finalize a minimum of one hundred (100) encounters for each Provider contracted for during the two (2) month period.”
We require the usage because we want to ensure the provider gives the system a chance before deciding to cancel. However, if they do the required encounters and decide to cancel we certainly honor the agreement and refund all amounts they have paid to us. Otherwise, we are going to considerable expense to implement and would be providing refunds for customers who didn’t complete the implementation or try to use the system.
We are more than happy to work with you and extend the 60 day period in order to give you time to be fully trained and to use Sevocity for the 100 encounters. If the 100 encounters is too many for you based on the size of your practice, we are also more than happy to work with you to determine a feasible number of encounters.
Thank-you,
Catherine Huddle
Chief Customer Success and Marketing Officer
Top Sevocity Alternatives
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity has our stamp of approval
Sevocity is very easy to work on and with. The employees go above just working with you. They really try to help as quick as possible. I have never had a problem with them not getting back to me. I may not always like the answer but they do respong. Overall I love working with Sevocity.
Pros
We have been using Sevocity for 10 plus years. It is very affordable and user friendly. I love how we no longer have to keep up with charts and filing. Everything is right at your fingertips. Love how reports & labs are scanned right into the charts. Makes life so much easier for my front office staff and the nursing staff. Very easy to send the patients messages to the dr and receive a response in a matter of minutes.
Cons
Really like the system but the only thing I wish was more available is setting up letterheads that print out on the letters you send out to patients. Sevocity was wonderful in helping us set up this feature when we first stated with them. Since them we have changed a few dr's and needed the letterhead updated. I have reached out to them but was told they only help with the initial setup. This I wish was different due to my staff nor I having any knowledge on setting up our letterhead. Therefore our letters go out now with no office letterhead.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Office Manager
The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.
Pros
The software is user-friendly and the product seems to be consistent.
Cons
The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.
Response from Sevocity
Angela, Thank you for your feedback. I have asked our support team director to contact you to find out more about your concerns with execution of the product and interfaces. We have customers go through support to enroll providers because we have to set up ePrescribing and we also offer customization and personal training to all new providers. Our support team director will also get more information regarding our support team member who may need additional training. Support calls are recorded and we have a quality review process where several random calls are reviewed and scored weekly. We may have missed a team member¿s need for additional training and certainly will address.
All updates are scheduled to begin around 11pm to midnight CT and we notify customers at least 72 hours in advance when an update requires Sevocity to be off-line. We make every attempt to limit the off-line time to 4 hours or less for such updates so that Sevocity is up and running no later than 4am
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity Review
We have been using Sevocity since 2010 and have evolved with Sevocity as it changes and updates to different versions. We love the easiness of the program and the different features as well as some of our trainers are great !
Pros
The features and ease of use in the Tools and Administrative are very easy to use, and if you don't understand Sevocity has Customer News in the Help Section where you can always request help, and / or go to training webinars. It is also easy to train our employees to use Sevocity.
Cons
Most of the software is great and different features, but we always have trouble with the PPDX, this could be due to the Hospital we work with but it is an issue where we have had no incoming PPDX messages coming through and it takes a long time for this to get resolved. We pretty much gave up on it despite that we really need this feature for hospital notes, pathology etc.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love this software
Sevocity is great for my daily needs. Customer service is usually quick.
Pros
I love this software. It is easy to use, and takes care of all of my daily needs. Makes the care of patients easy.
Cons
I have no cons related to this software. I do wish they had a practice management software to go with this EHR
Alternatives Considered
AdvancedMD EHRReasons for Switching to Sevocity
Easy to use- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A SUPER product.
Wonderful company that makes me feel important and pretty much treats me like a big deal
Pros
The infinite ways to modify the exam is a great. I have never seen this simple expandable format in other software. I love the easily customizable menus on the exams. All in one EHR and Front office is great as well. Support is great!! almost immediate every time I have used it. The best I have ever had in a tech company.
Cons
Occasionally i come across something I cannot customize. It is rare though.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Excellent System
Our office has come from eMDs and Praxis EMR systems. In addition, we have reviewed many other systems before we made the transition to the next EMR. Based on that information I can say Sevocity is easily the best of them all. We are a family practice clinic and I would highly recommend Sevocity for any primary care doctor.
Pros
Easy to use and learn, takes very little time and effort to get up and running with it. Is tightly designed and compact. None of this modular approach, like there is a module for this function and yet another module for that function. Feature rich, easy to set up and customize to your liking.
Cons
Email feature bare bones, needs to function more like a real email system. But it is OK to work with, we use it a lot. During note creation, one can only access the prior note, not any other historical notes, a clear shortcoming in documentation. Sevocity uses Dr First as their e-Rx feature. While that system is not bad, Sevocity should insist to get more access to training resources from Dr. First. Training on Rcopia is spotty. With time and usage one can figure it out but an area that could be improved upon.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Neutral
Pros
Comes out with new features often, but not features we often use .
Cons
Every thing is a product idea submission and they do not get back to you with when it will be implemented or if its possible.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Awesome EHR system
Pros
very user friendly, easy to navigate and support is awesome.
Cons
when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.
Response from Sevocity
Thank you for your comments. The Sevocity app is designed to temporarily save the current encounter on the provider's local machine if the user temporarily loses their Internet connection. When the connection is reestablished, the user has the option of using the locally saved information. This may not always be working for you, or the freezing you mention could be causing this. The next time it happens, please contact our live toll-free support line at 877-777-2298, and they should be able to assist you.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Day to Day Utilization
Pros
Ease of use. The software is intuitive . The ability to combine a narrative and "box checking" / templated documentation is a positive-----the patient's story and treatment is logical and easily retrievable. When new staff is added they catch on quick. This software is not so robust that it is overwhelming to a new staff member. .
Cons
It would be helpful to see past vitals on the same screen as current vital sign entry . Trends would be less likely to be over looked.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Sevocity Review
We use Sevocity in our medical Practice and can clearly say we love our EHR.
It is easy to use and anytime we have any questions we can always call.they have very nice helpful representatives.
Pros
very detailed and easy to understand
Cons
i would add a monthy calendar to front page
Response from Sevocity
Sonia, Thank you for your feedback. A monthly view is actually available by clicking the calendar icon next to today¿s date. There is not enough space on a screen to see the details for every day, however days with one or more appointments are highlighted and you can click on any date to see the individual appointments for that date. If you would like suggest further changes to this feel free to submit a product request through the Help section of Sevocity. Thank you for your business and your feedback!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity- A great EMR
Good!
Pros
The simplicity of it. Even without prior instruction it is not hard to figure out.
Cons
I do feel some of the charting could be a little more detailed.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I HAVE USED MANY EMR'S IN THE PAST AND SIMPLY LOVE USING THIS SYSTEM
Pros
VERY DETAILED EMR, SIMPLE TO USE, YOU CAN SEND FAXES FROM THE SYSTEM WITHOUT HAVING TO PRINT, HIPPA COMPLIANT, TRAINING IS AVAILABLE WHENEVER IT IS NEEDED, HELP DESK IS ALWAYS READY TO HELP WITHOUT LONG WAIT TIMES ON THE PHONE
Cons
WHAT I LIKE LEAST ABOUT THIS SOFTWARE IS THAT I CAN ONLY OPEN ONE ATTACHMENT AT A TIME, I WOULD LIKE TO BE ABLE TO COMPARE ATTACHMENTS IF NEEDED
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Product
I had used 3 different EHR software programs at other practices. When I opened this practice 10 years ago I evaluated and compared Sevocity to the others and found it to be intuitive to use clinically and functions seamlessly with our practice management software.
Pros
all of the above and web based server! Also, it makes EHR incentive reports easy to do.
Cons
If the internet goes down we can't access our charts. Fortunately that is infrequent.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Customer Service
Overall experience is great, I will definitely recommend to other healthcare providers.
Pros
I like how fast issues get resolved and as always they have great customer service.
Cons
At first many of the features other software's offered they were not available, but little by little I have been impressed how everything has fallen into place.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Nurse Practitioner Sevocity Review
I am a nurse practitioner at a pain clinic that utilizes Sevocity on a daily basis. It is suitable for a small practice and easily utilized by practitioners and scribes alike. Medication prescription is straightforward, and communication among staff is efficient.
Pros
The ease of medication prescription and ability to tailor to specialty.
Cons
It is a little difficult to create templates.
Response from Sevocity
Hi Kaycee,
Thank you for reviewing us. We're glad that you find our system easy to use. Please don't hesitate to call support if you ever need help with creating templates. Thanks again!
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
software for me
Great at creating templates for the doctor. Every time we start a new procedure the doctor always wants a new template created so the encounter is a lot faster and more precise with all info organized and that is exactly what Sevocity does for us.
Pros
Available help from staff
Cons
I do not know
Response from Sevocity
Hello Jesus. Thank you for your kind review. We are so glad that you like the templates we create!
- Used Daily for 2+ years
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Review Source
Successful and easy transition, updates handled well and work.
Pros
Training staff very is easy, it takes about 3 hours on average. This system improves work flow and productivity.
Cons
How often we have to change our passwords - currently we have to change approximately every 90 days or so. I would prefer about once every year unless there was a problem.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sevocity Software
Every one I have had to contact in regards to support have been really helpful and the email confirmations are great.
Pros
Easy to navigate patient information, attachments and options
Cons
Unable to make notes on "reason for visit"
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Physician review
Happy that the program helps with MIPS and Attestation.
Pros
The program makes it easy to find the codes needed for searching for diagnosis and billing.
Cons
Would like the program be available to use on the ipad or iphone.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The Ehr pain
When I converted to EHR in 2010,I had hoped to be tablet based. 6 years later I still have not accomplished it. As a solo practitioner. I cannot afford a scribe and consequently still spend 2 hours after each clinic day charting.
Pros
It is web based
Cons
It is not intuitive
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use
Great!
Pros
I like that I can customize and build templates easily.
Cons
No quick text options and the system cannot enter the patient's name automatically.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Awesome
Pros
Very user friendly. Extra help features and videos
Cons
Insurances did not merge over and we had to add
