Sevocity Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Sevocity

Sevocity is a cloud-based medical solution best suited to practices seeking a very customizable EHR. The system includes unlimited customization services, unlimited personalized training, and US-based live telephone support 24...

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Feature ratings

Value for Money
4.4
Functionality
4.3
Ease of Use
4.5
Customer Support
4.6

Browse Sevocity Reviews

178 of 178 reviews
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Amanda
Amanda
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/08/2018

Love this EHR!!!

After just a couple of weeks my staff has transitioned with little frustration. A very nice change from eclinicals. We have used Athena and Eclinicals and for a small practice Sevocity by far blows them out of the water. the minor cons are nothing compared to the benefits and US based customer service we have received. Don't underestimate this small company.

Pros

I love the ease of use and the simplicity. It gets rid of all the unnecessary clicks and other things that complicate other EHRs. My charting is faster and I love the easy customization.
EASY CUSTOMIZATION.
Nice lab interface.
Ordering made simple.
Patient portal nice and not overally complicated.
Minimal menus. Won't get lost in a sea of menu options.
Staff loves it.
Staff doesn't complain.
Well laid out.
I love the RCopia interface for eprescriping.

Cons

1.Can only open one encounter type at a time. They are addressing this now, hoping this won't be an issue soon.
2. ICD10 search not great but a quick google search will find it if you can't find it immediately on theirs. I foresee this being corrected in the future. I just add them to my favorites as I have to look them up so there are fewer and fewer each day to look up.

Otherwise I have not found anything else I dislike.

Mary
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 11/12/2024

Good and great feed back

we just started so it's a learning experience

Pros

the trainer and the feedback we get in a timely manner is great

Cons

not texting patients, we need to let patients know they have appts

Christina
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
3

3
Reviewed on 18/12/2024

Could be better.

I would prefer not to use it because it is not user/error friendly. Hopes for the future and what could happen.

Pros

Looks Professional, but does not work professionally . This could have been a great program.

Cons

Does not work well with the everyday function of a company and error.

Top Sevocity Alternatives

Beth
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 22/12/2021

Sevocity

My overall experience with sevocity has been good. Costumer support is usually very helpful and quick at responding back. Also very receptive to making updates when needed. It is also very user friendly as far as being able to modifier the templates our selves to make it fit our practice.

Pros

I like the ease of adding and modifying templates. Also setting up favorites that we use often.

Cons

It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.

Lee
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 14/07/2021

EHR need to be able to run on IPAD

Pros

It has the same features or even less one touch click like other EHR softwares

Cons

Because the EHR and the PM are 2 separate products and not developed as an integrated all in one platform so sometimes an encounter/charge did not transfer to the PM/Billing system.
And the major complains from lot of doctors and they wish they can do it on an small/portable ipad instead on a Window or Mac laptop.
The Microsoft Surface option is not the same customer ease of use like EHR software that were built for Ipad user.

Alternatives Considered

eClinicalWorks, NextGen Office and AdvancedMD EHR

Reasons for Switching to Sevocity

The doctor was using Sevocity EHR and has built a lot of customized template and does not have time yet to evaluate & switch to customize her template to a new EHR software running on IPAD/Window/Mac
Eno
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 08/06/2021

Office Manager

I love that the software is easy to learn and use. Our physician feels very comfortable using the without fusing. Having 24 hours customer services representative is an added bonus.

Pros

Easy to learn, use and 24 hours availability of customer services representative

Cons

I do not have any dislike at this time nothing.

Reasons for Choosing Sevocity

Software not user friendly and poor or customer services representative when help is needed.

Switched From

NextGen Office and OpenEMR

Reasons for Switching to Sevocity

Easy of use, 24 hours customer service and regular training.
Valyssa
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2024

Great Program for EHR!

Pros

I like the ease of use, the quickness of the system, and how much communication there is between the staff as well as the patients. I like how we can open multiple encounters and that the system is easy to understand when training new staff.

Cons

There's not much I don't like about Sevocity to be honest, I think its a great program and it has helped out office become more efficient. I would like to be able to go back and reference messages even after they have been sent but thats the only thing I think that could be improved.

Tamika
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2024

Medical clinic

Pros

How easy it is to navigate throughout the system

Cons

There is nothing I dislike at the moment.

Melinda
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/03/2024

Melinda's Sevocity Review

Still learning system. Kase is great with training.

Pros

Registration and Scheduling is user friendly

Cons

Orders & Referrals, still learning the system.

Cindy
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2023

Making Sevocity work for our practice

Charting is easier to do in Sevocity as well as sending out notes to other providers using the Sfax feature.

Pros

Sevocity is user friendly and easy to navigate for all users including the provider.

Cons

One con I will say is how we access our MIPS reports, it would be nice if it was a dashboard that we could view easily at a glance.

Angela
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 15/12/2016

Office Manager

The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.

Pros

The software is user-friendly and the product seems to be consistent.

Cons

The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.

Response from Sevocity

Angela, Thank you for your feedback. I have asked our support team director to contact you to find out more about your concerns with execution of the product and interfaces. We have customers go through support to enroll providers because we have to set up ePrescribing and we also offer customization and personal training to all new providers. Our support team director will also get more information regarding our support team member who may need additional training. Support calls are recorded and we have a quality review process where several random calls are reviewed and scored weekly. We may have missed a team member¿s need for additional training and certainly will address.

All updates are scheduled to begin around 11pm to midnight CT and we notify customers at least 72 hours in advance when an update requires Sevocity to be off-line. We make every attempt to limit the off-line time to 4 hours or less for such updates so that Sevocity is up and running no later than 4am

Replied 29/12/2016
Daisy
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 28/10/2021

Sevocity EMR

Overall the system does the job.

Pros

Overall the system is easy to use, easy to learn. The layout with the available tabs make it functional.

Cons

It is a unidirectional system which does not allow for orders to travel from Sevocity to outside labs.
It would be nice that the patient encounter were just on one simple window versus the multiple tabs, including ordering medications from the encounter versus going into Rcopia.

Response from Sevocity

Thank you for your comments. We are pleased to let you know that we are in the process of developing a lab orders interface. Also, there is a Note Display tab on the encounter to view the entire encounter. If this tab is not available or you need help putting it in the order you wish, don't hesitate to contact our live toll-free support line at 877-777-2298. They should be able to assist you.

Replied 10/11/2021
Claudia
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 28/10/2021

Awesome EHR system

Pros

very user friendly, easy to navigate and support is awesome.

Cons

when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.

Response from Sevocity

Thank you for your comments. The Sevocity app is designed to temporarily save the current encounter on the provider's local machine if the user temporarily loses their Internet connection. When the connection is reestablished, the user has the option of using the locally saved information. This may not always be working for you, or the freezing you mention could be causing this. The next time it happens, please contact our live toll-free support line at 877-777-2298, and they should be able to assist you.

Replied 10/11/2021
Penny
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/12/2021

Sevocity Review

Pros

1. User friendly.
2. Functional, easy to understand.
3. Complete note- able to chose the components of the chart content.
4. Able to use with lab, drops into chart.

Cons

1. Only one person at a time allowed to be inside the chart; this causes wait time for the patient and staff. Each person must wait to do their part of the record, such as charting, prescribing medications, ect.

Debbie
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/12/2021

Supportive

Very good

Pros

Sevocity is user friendly and we can customize

Cons

Some of our customizations aren't very good

Rachel
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 16/06/2016

Price is good, but there is a tragic flaw

The product was generally easy to learn and is overall good value but the product has a tragic flaw (see below).

Pros

As above, the product was easy to learn and the training was good. The prescribing software is excellent.

Cons

1. Two people cannot be in the chart at one time. For example, if you want to chart in the HPI, your nurse cannot enter meds or PMH, or be in any other part of the pt's chart. This seriously affects work flow, and for this reason alone I would consider buying another EHR. If you have a busy office, this is not a great system.
2. Everything is an "encounter" so if you change a med, or refill a med, or talk to a patient, you have to scroll through these encounters to find your notes. You can only see the titles of 5 encounters at a time and then you have to ask to see more.

I have asked the Development Team to fix these issues but they told me they have more pressing issues to work on.

Yudelsy
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2016

Sevocity EHR Review

Very simple to use the program and works fantastic with patients and staff. Provides an easy communication channel to share information. 5 stars all around!

Pros

Easy use

Cons

Not being able to delete some mistakes made

Response from Sevocity

Yudelsy, Thank you for your feedback. All chart entries are editable up until the provider signs the note (note that the audit trail automatically tracks all changes by user and date). After the note is signed by the provider that same provider may amend the note. If you make a really ¿big¿ error such as putting a note on the wrong patient and the system will not allow you to undo this, please contact Support and we can assist.

Replied 29/12/2016
LATASHIA
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/06/2021

Awesome

Pros

Very user friendly. Extra help features and videos

Cons

Insurances did not merge over and we had to add

Sonia
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2016

Sevocity Review

We use Sevocity in our medical Practice and can clearly say we love our EHR.
It is easy to use and anytime we have any questions we can always call.they have very nice helpful representatives.

Pros

very detailed and easy to understand

Cons

i would add a monthy calendar to front page

Response from Sevocity

Sonia, Thank you for your feedback. A monthly view is actually available by clicking the calendar icon next to today¿s date. There is not enough space on a screen to see the details for every day, however days with one or more appointments are highlighted and you can click on any date to see the individual appointments for that date. If you would like suggest further changes to this feel free to submit a product request through the Help section of Sevocity. Thank you for your business and your feedback!

Replied 28/12/2016
Vineet
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
1
Ease of Use
3
Customer Support
0

2
Reviewed on 18/12/2018

Poor functionality

Would not recommend this EMR to anyone at this point.

Pros

Relatively low cost. Good customer support when needed. Cloud-based software, so able to access from any computer, but you have to download the app for it on the device you want to use it on. No server required. But, you can't just log onto it from the internet.

Cons

Very poor functionality in certain ways. Trying to suggest or get any product enhancements done is essentially impossible.

Paula
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2016

Sevocity EMR System

Overall, easy to use. Customer service was helpful with follow-up questions after training was completed and walked me through the process to customize the system for my needs

Pros

easy to use

Cons

took a while to figure out how to customize it for my needs

Response from Sevocity

Hey Paula! It was so nice of you to review us, thank you. We're glad that you find us easy to use, and have experienced our helpful customer service. If you ever have any questions about customizing it to your needs, we'll be here for you.

Replied 29/12/2016
Wendy
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 16/06/2016

Sevocity ppdx meaningful use

Recent webinar user ability, very helpful but let me wondering how the staff could better assist the Doctor so that his time is not all spent on sending the referral and documents.

Pros

Easy to understand and use but sometimes seems as though things are enter several times when once should be enough.

Cons

Having to enter multiple times the same information in several different spot in order to meet the meaningful use

ANNETTE
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 27/11/2018

SEVOCITY USER

MY OVERALL EXPERIENCE WITH SEVOCITY HAS BEEN GREAT I ABSOLUTLEY HAVE NO COMPLAINTS I USE THIS SYSTME DAILY AND ITS EFFICIENT AND UPTO DATE.

Pros

THIS EMR IS VERY USER FRIENDLY AND COMPLIES WITH ALL EMR REQUIREMENTS. CUSTOMER SERVICE GOES ABOVE AND BEYOND TO ASSIST IN TEMPLATES PREPARATION.

Cons

I DONT LIKE THAT I GET LOCKED OUT EASILY BUT THAT'S MORE HUMAN ERROR THAN THEY EMR'S FAULT

Jennifer
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/08/2018

Exceptional Customer Support

Sevocity is very easy to begin using, with or without alot of customizing. Their Customer Support is phenomenal!! They will help you with everything.

Pros

Ability to customize many areas of the software. You can add templates and forms and they help you do it ALL

Cons

If a document is scanned in error, it can't be deleted. You have to move it to another chart.

jesus
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2016

software for me

Great at creating templates for the doctor. Every time we start a new procedure the doctor always wants a new template created so the encounter is a lot faster and more precise with all info organized and that is exactly what Sevocity does for us.

Pros

Available help from staff

Cons

I do not know

Response from Sevocity

Hello Jesus. Thank you for your kind review. We are so glad that you like the templates we create!

Replied 29/12/2016
178 reviews