PayPal Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process,...

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Feature ratings

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.3

Browse PayPal Reviews

25,455 of 25,455 reviews
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Bonnie
Bonnie
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 30/01/2025

A necessary payment option for small businesses and nonprofits

As a small business, we've used PayPal as a payment method for our clients for more years than I can remember. It's convenient. Nearly all of our clients are capable of using it, even if they don't already. It's easy to invoice someone when needed. We have encountered a few clients who refuse to use it due to poor past experiences on their end, but overall it's a payment method of choice for probably 35-40% of our clients. Again, as a non-profit we wish there were a better way for PayPal to handle their fee structure, but as a business if we want to get paid, PayPal has to be one of the options available.

Pros

Our business uses PayPal out of necessity as it is one of the most convenient method of payments for many of our clients. It's easy to use, easy to invoice when necessary, and integrates with some of our other services and our accounting program as well.

Cons

The fees. My particular small business is a non-profit and even losing 2% of transactions to fees takes a big cut out of our operating income. It would be nice if they at least offered the client to cover the fee in place of the business.

Alternatives Considered

Square Point of Sale, Stripe and Venmo

Reasons for Switching to PayPal

We actually use all of the alternatives listed as well to reach the most clients.
Laurie
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 19/12/2024

Easy set up, little higher cost per trasaction

PayPal worked well for a time and was easy to implement. The biggest reason we moved on from PayPal is because of the higher cost per transaction compared to its competitors.

Pros

We could make customized invoices so our customers could pay online. We could also type in payments that we received over the phone.

Cons

Our cost of each transaction was higher than other products. It takes longer to receive our money than some other products.

Alternatives Considered

Square Payments

Reasons for Switching to PayPal

At the time of setting up paypal (around 2015), it cost less.
Daniel
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
3
Customer Support
1

1
Reviewed on 15/01/2025

A Brand with no Substance

Started out good, the credit service was great. However, I couldn't transfer or open a new credit account.
The customer service is terrible, it's mostly DIY and not very helpful

Pros

They have a lot of integration
Developed back end

Cons

Cost of transaction are extortionate
Dispute resolution is terrible - I had a booking they wouldn't refund via Booking.com, hid behind a legal wall.

Alternatives Considered

Stripe and Revolut Business

Reasons for Switching to PayPal

I decided not to return to paypal, only as a backup in case the other providers are down.

Top PayPal Alternatives

MOHAMMAD
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

PayPal review

My experience with PayPal has been mostly positive. It’s convenient for online shopping, sending money, and receiving payments. The user interface is simple, and transactions are generally fast and secure, which I appreciate. However, the high fees, especially with currency conversion or business transactions, can be a downside. Additionally, the occasional hold on funds can be frustrating when I need quick access to money. Despite these issues, PayPal remains a reliable option for online payments.

Pros

PayPal is very user friendly. I like how PayPal makes online payments so simple and secure. It’s convenient for both personal transactions and business, with the ability to link bank accounts or cards and pay without exposing financial information. The buyer protection is a nice safety net too, and it integrates with tons of websites and apps.

Cons

What I like least about PayPal is the high fees, especially when converting currencies or handling business transactions. It also holds funds sometimes for extended periods, which can be frustrating if you need quick access to your money.

Oyekanmi
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2025

Payment Gateway of this Era: PayPal

Pros

PayPal allows me to send and receive international payments instantly.
What I like most is that it allows users with no PP accounts to pay securely with their credit cards via invoicing and buttons.

Cons

My account has a limit of $58,000 which I can withdraw per month, I will talk to customer support to increase the limit.

Néstor
Néstor
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/02/2025

The best payment app for everything

Very good experience using PayPal app, PayPal for my business and PayPal as a Client.

Pros

The simple and convenient way to use, manage, and pay effortlessly

Cons

That dosent have direct withdraw to Guatemala bank accounts

Alternatives Considered

Payoneer and Wise Agent

Reasons for Switching to PayPal

"It is the easiest and most convenient solution to use effortlessly.
Ursula
Ursula
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 18/01/2025

Paypal lets me work online.

Pay Pal works great in order to have international clients or family transfer money easily and fast. It's a life saviour.

Pros

How easy and fast it is to transfer money with low interest.

Cons

Some features aren't available in the app, only on the website. Some features available for USA aren't available for the Netherlands. It still doesn't work well with bolivia.

Roger
Roger
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/01/2025

service was great

The service was great, and the price was almost reasonable.

Pros

You can contact their superb customer service anytime.

Cons

It seems like the fees keep getting more expensive.

Alternatives Considered

Square Point of Sale

Reasons for Switching to PayPal

Although fees were in line, their business conduct was more appealing.
Levon
Levon
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 10/02/2025

Pay is my Pal

I love to use it for sending money and exchanging goods

Pros

It connects with my other apps seemingly easy.

Cons

Stopping payment is a hassle and hard to rectify

Alternatives Considered

Zello

Reasons for Switching to PayPal

Easier to use and everyone was already alclamatied
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/02/2025

PayPal: Secure and Reliable

My overall experience with PayPal was excellent because it offers security and easy to use

Pros

It offers encryption, fraud protection, etc. for secure transaction

Cons

It sometimes freeze account for security purpose

mohamed
mohamed
  • Industry: Maritime
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/09/2024

Convenient and Reliable, But Fees Can Add Up

My overall experience with PayPal has been positive. It’s a reliable and widely accepted platform for online payments, though occasional fees and account holds can be a drawback for frequent users.

Pros

I like PayPal’s convenience and wide acceptance. It offers secure transactions, quick payments, and seamless integration with many online stores, making it easy to manage finances globally.

Cons

PayPal’s fees for certain transactions can be high, especially for international transfers. Additionally, account holds or disputes can be frustrating and take time to resolve.

Alternatives Considered

Payoneer

Reasons for Switching to PayPal

I chose PayPal over Payoneer for its broader acceptance and ease of use. PayPal’s user-friendly interface, extensive integration with online merchants, and strong fraud protection features make it a more convenient choice for everyday transactions.
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
0

4
Reviewed on 31/10/2024

Great overall, with little room for improvement.

Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been great both personally and professionally.

Pros

I like having a debit card specific to this, because that's where I store our businesses funds like a checking account. I like the ability to create and accept payments for invoices. I also like that I can use PayPal for personal transactions just like Venmo or Zelle.

Cons

I wish their UI were better. Certain features seem challenging to find or access. Specifically the add a payment or add money feature. I wish they'd use intelligence to learn what I use most and bring that to the front of the dashboard.

Alternatives Considered

authorize.net and Wave

Reasons for Switching to PayPal

I like having one login to access my personal PayPal and switch over to my business account.
Joseph
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/10/2024

Paypal is the standard by which all payment processing is measured.

Paypal is an all in one solution enabling credit, debit, paypal, venmo, apple pay and google pay.

Pros

The brand recognition is huge! So many people use or at least know of paypal that offering it increases consumer confidence.

Cons

Some of the company policies and practices do not line up with ours.

Kimberly
Kimberly
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
2
Customer Support
2

3
Reviewed on 14/05/2024

Villainous and So Secure!

Cool and professional feeling but I'd not likely go back.
I found Google Docs and Sheets and Photos to just run better with a route through Found Bank.

Paypal is not client friendly.

Pros

I love the ease of invoicing but dislike how the layout sits.
They are EXTREME about their safety and security.
Literally accepts any payments.

Cons

Their security was great!
The fifty minutes on the phone 2+ times a day didn't help me in the damn least.
Automatic payment taken from my account due to charge back.
Then the inability for them to respond really upsets me.

Alternatives Considered

Google Docs, Google Workspace, Google Photos and Google Pay

Reasons for Switching to PayPal

It was trying it out after having hours long issues with them once I found a phone number. I switched after this last debacle. I wouldn't recommend this if you're busy. You'll be on the phone a lot.
Amy
  • Industry: Restaurants
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2024

Use paypal for an easy and effective payment solution!

Paypal makes making and recieving payments an absolute breeze, and its smart features make life so easy!

Pros

Paypal offers a seamless and easy payment processing platform that helps life run more smoothly.

Cons

I have had no issues with paypal in my time using it.

Toylin
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
3

5
Reviewed on 18/07/2024

Pay Pal Business

My overall experience with pay pal is excellent it has given me the freedom to send money to my family, to invoice a customer from another city or state and receive money in minutes. It is a very reliable system and I recommend pay pal to any one it is awesome all for businesses worldwide.

Pros

I love using pay pal privately with a customer or online shopping it give me the comfort to make payments create invoices for clients send or receive money from friends and family. Pay Pal is a great way to do business world wide.

Cons

There's not much I don't like about pay pal they are very punctual reliable and you get your payments on time . It lets you know every detail and transaction you have made pay pal is a great way to receive and send money.

Ben
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 17/06/2024

Great payment provider, could do with more methods though

My overall experience with PayPal in the 10+ years I have used them has been good, as my main source of income is with PayPal where I can accept card payments and PayPal balance payments. I will continue to use them for as long as they remain one of the best payment merchants in the world.

Pros

I love that PayPal is very easy to implement and has a great amount of API features, scripts, and its own balance so you can import funds from elsewhere such as your bank or have money sent to you without the need for a bank, PayPal is widely accepted in multiple countries and is currently the most used payment method, especially for automation, on my whole website.

Cons

I wish PayPal would accept more payment methods such as Bitcoin, decrease their chargeback fee and allow more countries to use them. I hope their support can improve slightly as well as most of the time they do not understand my query or give an irrelevant solution.

Cassandra
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
3
Customer Support
1

2
Reviewed on 12/12/2024

Paypal's lack of transparency and efficient communication makes it a risky option as a...

Paypal places many barriers between the customer and vital information making my overall experience very frustrating. This is made even more inconvenient by the lack of online support making it difficult to reach the right people when a problem arises. Paypal has caused numerous disruptions in my financial well being due to these issues.

Pros

Paypal is widely accepted as a payment option for online transactions, making it a convenient payment option when shopping online.

Cons

Lack of account transparency such as the ability to view declined transactions. Additionally, the lack of easily accessible online support like many other payment providers offer as their digital experience. There does not seem to be any explanation as to why users are unable to view declined transactions and where the charge is coming from. This is extremely inconvenient and is potentially a security risk as monitoring all transactions towards any funding account is essential for monitoring unusual activity.

Margaret
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2024

A Great Payment Solution

I have trusted PayPal for over twenty years. It's been easy to use whether online or locally for my book signings or readings. What I like best, is that in all my years of using it, I have never had a problem with my account. I use it to sell products and services and for subscriptions. As a consumer, they have helped me receive a refund when dealing with scammers.

Pros

It's a safe and easy means of doing business concerning payments that has a low commission rate. Also it's easy to transfer money to my bank or use my PayPal debit card. I have used PayPal for over twenty years.

Cons

Currently, to use PayPal at it's highest level, one has to be a programmer or hire a programmer to create professional purchasing buttons and pages PayPal offers. However, users can just create the order buttons easily to place on their websites with HTML code.

Dr.Enoch
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/01/2025

The best of all times payment solution

Ive been using PayPal for a long time and all i can say is i am amazed

Pros

I like the fact that i can keep my money safe
The interface is intuitive
It is easy to use
It provides legit security
It is cost effective

Cons

No concerns at all
Paypal really is the best

Oksana
Oksana
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/11/2024

Reliable and convenient tool for handling both personal and business transactions

PayPal has been a reliable and convenient tool for handling both personal and business transactions. While the fees can add up in some cases, its security features and ease of use make it a top choice for online payments.

Pros

Convenience and extensive acceptance. PayPal allows me to make purchases, send money, and receive payments quickly, both domestically and internationally. Its buyer and seller protection policies offer a sense of security, especially for online transactions. The platform’s integration with various websites and apps is seamless, making it easy to use almost anywhere.

Cons

Fees associated with certain types of transactions, especially for currency conversion and receiving business payments. Additionally, the customer service experience can sometimes be slow or challenging to navigate if there are account or payment issues.

Lola
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/01/2025

PayPal is mostly my Pal for sending/receiving funds.

As someone who both receives payments via PayPal and sends money with it, I'm mostly satisfied with its services. The immediate transfer fees aside, I'm comfortable waiting the usual 1-3 business days.

Pros

The iPhone app has a user-friendly interface, allowing me to quickly see my current balance, transfer options, and most recent payments. Another great thing about PayPal is it keeps your most frequently paid contacts at the top of your list. This makes it convenient for me to make recurring payments.

Cons

Often, the download time on my MacBook Air is really slow, and even refreshing the URL is to no avail. It would be great if they had an option to remedy this problem without always having to switch to my iPhone's app.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 30/09/2024

Paypal: Overall great with a small flaw

PayPal is super easy to use, with a clean, intuitive interface that makes navigating a breeze. A big plus is that you can send money to friends and family without any fees. Honestly, it doesn’t have many flaws, though the currency exchange rates for purchases in other currencies can be a bit steep. Overall, it’s a great platform for managing payments!

Pros

PayPal is super easy to use with a simple, intuitive interface. One of the best parts is that sending money to friends and family comes with no fees.

Cons

In my opinion, PayPal doesn’t have any major flaws. The only downside is that their currency exchange rates for purchases in different currencies can be a bit high. Other than that, it’s solid!

Zakaria
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/11/2024

Reliable Payment Gateway Program

Sending and receiving payments instantly is what I relish a lot with PP.

Pros

It is over a decade now ever since I started using PayPal. I like that it makes it easy to pay and get paid online across the globe 🌎.

Cons

I have never had any issues with PayPal for the 10+ years that I have been using it.

EZZALDEEN
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

One of the best and most beautiful ways is PayPal, as it provides many excellent services

My experience with PayPal is considered a wonderful experience, as PayPal made it very easy for me to send and receive transfers in a highly professional and easy-to-use manner.

Pros

Paypal is considered one of the most secure methods for users, as it is universal and easier to send and receive transfers. The user interfaces are also very easy and there is ease in transferring to other applications.

Cons

It should be easier for users to verify their accounts

25,455 reviews