User Reviews Overview

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayP...

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Feature ratings

Value for Money
4.5
Features
4.6
Ease of Use
4.6
Customer Support
4.3

Browse PayPal Reviews

24,964 of 24,964 reviews
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AUBREY L D
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2019

International payment system that stands as a gold standard

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

Pros

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

Cons

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Pedro
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
2

4
Reviewed on 24/07/2020

The Global Solution - but not the best

As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

Pros

What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

Cons

I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither.
The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world.
Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

Alternatives Considered

Recurly and Stripe

Reasons for Switching to PayPal

PayPal is, by now, the only platform that works in most countries of Latin America. It has almost no upfront costs neither and its international reputation transmits a certain degree of guarantee.
Mamoloko
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/11/2023

Client satisfaction

Pros

Paypal is awesome process payments faster

Cons

Processing period should be decreased a little bit

Top PayPal Alternatives

Elvin
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

3
Reviewed on 01/11/2023

PayPal Advantage and Disadvantage.

My experience with PayPal was good and stressful I'm using their services to received payment from buyers to my freelance business. It is quite easy and fast transaction but when your service is on Good and services you must to take care of your PayPal transaction because PayPal has strict policy regarding Virtual good products that may lead to stressful situation. I must give a PayPal of 4 out 10 ratings through the difficulty I had experienced to their services.

Pros

What I like about PayPal is the convenience brought to it's user wherever you are in the world you can use PayPal to received and send payment. Most of businesses offered PayPal for method of payment and it's very essential to pay to its client by seamless PayPal transactions. And you can also buy or do shopping through their partner merchant all over the world. Over all PayPal is the top of notch when it comes to Payment solutions.

Cons

What I don't like about PayPal is their system of automatic block of the users when they are using or receiving a Good and Services products. This is one of the disadvantage of using Paypal through Good And services product their system automatically detect and predetermined that you are doing illegal without any valid reasons. This scenario brought bothersome to some users using Good and Services products.

Krystin
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/08/2023

PayPal is priceless! Efficient & simple. Must have for Small businesses!

I’ve honestly have had an incredible, simple, effective experience with PayPal. I was lost when it came to tech but I knew I had a good experience with PayPal as a user so I immediately got it for my business and I was soo relieved it was easy/simple to use! It’s helped me take my small business to the next level! It’s safe, I never worry about my data or my clients data, fraud or anything. I’ve easily integrated PayPal into my other systems, like calendly and my website. Invoices look so professional and are so organized, which helps with tax season! It’s not expensive, it is fair pricing, unlike other systems I looked at. PayPal is always innovative and upgrading so I know my business can grow with the trends, even be ahead of the trends. As my business grows larger, PayPal has all the tools I need to assist it’s growth. PayPal is priceless! I feel like PayPal just gets me and my small business.

Pros

The ease of use attracted me most. I’m not tech savvy at all but I was able to quickly figure my business PayPal. I can integrate it into my other software and that’s been extremely helpful. Having PayPal has made things so much easier for me, I never have to worry about payments, security, etc., because PayPal is on top of it all. The fact that it’s easy to use makes it priceless!

Cons

There’s not much I don’t like about PayPal, The only thing I wish they had was scheduling so I didn’t have to have calendly.

Alternatives Considered

Square Payments, Cash App and Stripe

Reasons for Switching to PayPal

The ease of use, cost, and integration capabilities are the main reasons I chose PayPal over other’s. As a user, I was familiar with PayPal, I never had any issues and I trusted PayPal so I chose them over other companies. I’m not tech savvy but I knew PayPal was very simple to use and that was my biggest reason. The price of PayPal, it’s security, technology and innovations were other big reasons. PayPal is a leader in the industry, I trust them for good reason. They just get me and my small business. Other companies seemed to be “followers” in the industry and didn’t have the same capabilities and trust as PayPal. You have to go with a trustworthy company, and that’s PayPal!
Jonnel
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2023

Recommended Application to transfer funds online

My over all experience on this application was very satisfied

Pros

Every day i used Paypal to transfer money to my family and it was very fast and secured

Cons

I like paypal because its very easy to use and secured

armel
  • Industry: Animation
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 08/11/2023

online payment

Pros

I find this software to be very secure and reliable.

Cons

I don't like the fact that only a few countries have the right to take full advantage of all the functions of this software.

argel
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2023

Paypal review

Paypal is easy to use specially when transferring funds/money. We used Paypal specially to convert money from different currency.

Pros

Paypal is easy to use specially when transferring funds/money. We used Paypal specially to convert money from different currency.

Cons

Paypal is easy to use specially when transferring funds/money. We used Paypal specially to convert money from different currency.

Sibongiso
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2023

The best online bank to use

I have 2+ years using paypal and I was never disappointed by it

Pros

It is interesting to use and what I like the most is that if you where a victim in fraud you can get all your money you were scammed of

Cons

What I like least is that money can take 2-3days to appear in my local bank account but overall I know that soon it will appear

Luciano
  • Industry: Music
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/10/2023

A great option to receive your payments

I have good experience with PayPal, easy and quick registration didn't take long to be approved and I always received my money without any problems.

Pros

The ease of receiving payment in dollars and Paypal already converts it to reais and automatically sends it to my registered account.

Cons

It's a good app, there's still nothing I don't like about it!

Mark
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 01/05/2023

when it comes to pay and get paid online ,PayPal is the faster, safer way

Overall I enjoyed using Paypal and so far I had no problems at all ,I recommend this to my friends because it is the most reliable option when it comes to online money transfers.

Pros

The ease of use and access.adding crypto currency options.the controlling of the transaction with the ability to view the history with up-to-date information.

Cons

Paypal app on IOS has some serious problems.People can also be blocked by PayPal without warning, and they can freeze and hold money from that account, which is inconvenient for the user.

Setareh
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 29/04/2023

Paypal is a secure and convenient way to handle online transactions

Overall, I am satisfied with PayPal and I will keep using it for online payments, sending, and receiving money. PayPal is one of the most trusted payment platforms for individuals and businesses worldwide, with a robust set of features.

Pros

I use PayPal a lot. I use it to send money to a friend or family. I also use it to send money to a bank, or do online shopping. One of the benefits of using PayPal is that it can be linked to multiple sources of funds, such as a bank account or credit card. This makes it easy to manage finances and keep track of transactions in one place.Paypal is very safe and secure; it offers buyer and seller protection, which can give peace of mind when making purchases. The platform also provides a dispute resolution process in case of any issues. The last thing to mention is that PayPal payments are usually processed quickly, and the account balance is updated almost instantly. I recommend using PayPal to everyone who needs to handle online transactions and ecommerce securely. It is also free and user-friendly.

Cons

PayPal is very powerful and useful application; I do not have many dislikes. The only cons I can mention is that PayPal charges fees for various transactions, including receiving money, transferring between accounts, and withdrawing funds. It would be great if these charges could have been removed.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 30/12/2018

Paypal - Payment Solutions for Business

We use Paypal to process payments from a number of websites and increasingly we use Paypal for client invoicing and payments. This often leads to faster payments than traditional invoicing and BACS processing.

If you take occasional credit card payments over the phone, a Paypal business account can be a better option than a typical merchant account from one of the mainstream banks.

Paypal has proved very reliable over the years and on the odd occasion when we have had to use customer services the response has been timely and satisfactory.

Pros

Paypal is now widely recognised as a payment solution - reputation and trust are important when asking customers for payment - especially online. Paypal's key selling point is that users with a Paypal account do not have to enter card details on a website which makes the payment process safer for all concerned.

Paypal has a global presence and can accept payments in most countries that you are likely to be dealing with. As a market leader, Paypal has good integrations with 3rd party tools like shopping carts. If a payment processor is going to be supported by a third party, Paypal is likely near the top of the list.

Customers can make online payments without having a Paypal account. The virtual terminal feature is also useful for processing payments over the phone or setting up a web page for ad hoc payments.

The invoicing feature does a good job of tracking payments and reminders.

Cons

There can be occasional issues with late chargebacks and the resolution process is very much weighted against the merchant.

A Paypal business account works well for online sellers with a certain volume/value of transactions; if you have larger volumes/values, there are other payment processing solutions that may be more cost effective.

Crystal
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
2

5
Reviewed on 23/02/2019

Payment Software With A Ton of Features

I use PayPal daily on our company's website, as well as three e-commerce platforms that we use (Bonanza, eBid and eBay). We offer additional payment options on our website and have discovered that PayPal appears to be the most trusted by our customers. PayPal offers a wide range of reports for tracking sales and expenditures. Because of the number of reports, I do not utilize them all. My favorite report is the monthly or quarterly financial summary because I can see what our revenue and expenses were and it is very user friendly. We print all of our shipping labels through PayPal and receive a commercial discount. I have tried other options for shipping but feel that PayPal is the most cost effective and user friendly. I also like the option of paying for my shipping costs out of my PayPal balance because it eliminates the step of transferring money to the bank and having to wait for it to get there. In addition to using PayPal for e-commerce, I do work as an independent contractor. Most of the companies I contract with use PayPal to pay their contractors. The financial summary on PayPal breaks down what money came from sales and what was sent as a distribution from a company I contracted for. PayPal integrates easily with my accounting software so that much of the bookkeeping and accounting work is hands off. I am able to pay vendors and platform fees directly from PayPal. PayPal offers more than one way to get my money. I can transfer it to the bank or a debit card.

Pros

PayPal offers integration so that I can accept payments from customers on my own website as well as on all of the platforms that I sell on. PayPal also offers a wide range of custom reports that helps me track sales and expenditures such as shipping costs and fees.

Cons

Calling PayPal's customer service often results in added frustration and a lack of results. PayPal often sides with buyers that claim there was an issue with their order, even when there is a lack of evidence to support the claim.

Dorothy
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/03/2019

"You've got cash!"

We have not had any problems so far, and I believe that our income has increased due to allowing people to register and pay online. We haven't made a detailed analysis of that yet, but it seems that way. PayPal is easy for us to use and easy for people who want to pay online to use too. Overall, it gets a high grade from us.

Pros

We chose PayPal because it has a history and a reputation. Although there are plenty of others out there, we felt most secure in a company with its reputation. It was a little tricky to set up because of financial security concerns, but we received the help we needed and it didn't take too long. PayPal has lots of options but we only use some basic ones: we use it on our website to allow people to pay for their retreat and program registrations. It interfaces nicely with Retreat Booking Guru which we began using at the same time. We have a choice between doing a daily "sweep" of our funds into our bank account, or doing it manually ourselves. To date we do it manually. I'm in charge of this, and at the same time I do a money transfer, I print out a PayPal report for our bookkeeper so that she knows what's happening. She of course sees our bank statements, but my reports help her make sense of them. Because we are a nonprofit, we get a lower rate than a commercial enterprise would. The monthly rate we pay in addition is a fair one, we think, and there is no charge for transferring funds to our bank. We like PayPal; it seems to work very well and it is a big help to us.

Cons

I'm not impressed with the reports generated by PayPal. I have a choice of downloading a report they generate, which doesn't have all the information I'd like, or simply printing what shows on the Activity page. When I do that, the column headings are shifted so they aren't over the right columns. But at least I get the info I want and in a font large enough to read. In the overall picture, this is something I can live with.

Edwin
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2018

Easiest way of online paying and receiving money

Pros

Buyer protection: When buying a product online and a seller sends a wrong/damaged/fake item you can ask Paypal to step in.
Seller protection: When buyers complain about an item that you sold them, while having it accurately described OR when a buyer returns an item but instead of the actual item returns something else Paypal will actually step in and protect the seller. It also protects you against fraud. I would advice to keep evidence of sold goods and for valuable items obtain tracking details.
Paypal has a competitive credit facility through paypal credit. With often several months interest free on purchases.
Paypal loans are excellent for businesses. Especially when running an online business, the fees on especially small loans are incredibly low (especially compared to loan sharks, and even compared to a bank), repayments also work very straight forward.
Sending and receiving money is also dead easy, sending money non commercially to friends and family is done by just filling in the amount and the email address of the receiver and click send. On the receiving end it tends to be there within seconds and you can withdraw it immediately to your bank account. Generally it is even processed the same day (even international transfers)

Cons

There is not a lot I dont like about paypal. Their fees are quite reasonable. The main thing I dislike is probably their foreign currency exchange rate, which is not that great. However you won't be paying too much if anything in fees, especially compared to banks or even money transfer companies like Western Union or Moneygram who can charge quite a bit even on small amounts.

Kidhogwa
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
2

4
Reviewed on 23/05/2019

Paypal can be annoying, tough it's still the best

would still recommend PayPal to everyone because you really don’t have any other options out there better than PayPal.
I think PayPal knows this and that’s why they don’t care to make adjustments.

I read somewhere that if you plan to travel or are changing the device you usually login with to PayPal, you can write to PayPal and explain this but I'm not sure if this works though. Maybe they could still ask to verify whether its truly you that is making the request.

Pros

PayPal is the biggest online money transfer which makes it my best choice because I work with a number of people from almost every corner of the earth.

I love Its invoicing software. It takes away the hassle of creating invoices.

The mobile card reader is great too and I use it with my Mpesa to make payments when I'm in Kenya.
In this part of the World where other online payment systems are so inefficient, PayPal is such a life saver.
The shopping cart, the instant payment, the simple click and send, PayPal is simply awesome.

It would take me a whole day to write about the wonderful features of PayPal but it would equally take me the same time to write about cons.

Cons

I think its crazy to have your account limited or locked just because you have changed your IP address or you have changed your location.

PayPal annoys me by thinking that people must use the same device to login to PayPal all their life if they are to continue smoothly running their account.

If you travel to another country or log into your account with another PC, your account can be limited.

I know someone whoose account was locked with $5000 in it. Its been 1years since this happened and PayPal has never resolved the problem.

Yes they restore your account after verification but most of the time it takes them long to restore it yet its a hassle that can be avoided.

What is worse is that I have seen many people complain about this for some time now and PayPal hasn’t done anything about it.

Caroline
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 05/10/2018

Best Online Money Transactions Tool

Paypal is a great tool for online money transactions. There are other online money transaction options but Paypal is the most reliable.

Pros

I like Paypal because it is widely used and accepted as a means of payment by most online businesses. I make most of my online purchases using paypal. It's convenient. The transaction fees are also quite reasonable.

Paypal is also quite easy to set up an use. The only thing you need to have an account up and running is an email address. The process of sending out money is also very easy since the only information you need from the other party is their email account and in seconds you can have money from your account transferred to theirs.

Since Paypal rocords all your transactions, it is easy to monitor your financial transactions and make decisions.

Another good thing with Paypal is you can have more than one Paypal account for different uses in your business or personal life.

Paypal is also pretty secure. I have never has an a security challenge with Paypal. However, you should always stay safe and never share your password with anyone.

Cons

A challenge with Paypal is that if you are not careful with your passwords, your account could be hacked and you could lose your money.

Another disadvantage of Paypal is that their system has a challenge with accepting digital visa cards.

Another disadvantage of Paypal is that the company could limit or ban your account and prevent you from doing certain transactions or accessing your money as a whole. I have had my account disabled and couldn't access my money for about 6 months.

‪Mohammed
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 06/09/2020

paypal review - esshaimi

Pros

Paypal is distinguished in terms of sending and receiving money, as it contributes to facilitating many things first regarding the process of sending money quickly, safely and reliably because before it was difficult to send money from one place to another while you are in your place very quickly, but the Paypal site came and facilitated this task and from Among the advantages of Paypal also is the ease of browsing and using the site so that you can move between all its different sections easily and smoothly without any cramps, and also the Paypal site guarantees you a refund of your money in the event someone swindles you or steals your money and also what I like about the Paypal site is the multiplicity The languages ​​used in it, which contribute to facilitating the process of understanding and dealing with it without problems, in addition to that, the Paypal site is used in most websites, in addition to that, you can buy with your bank card using Paypal in order to ensure that you are not defrauded or your money stolen unlike the purchase By using the bank card directly, because in this case you will not be able to recover your money in the event that you are swindled or your money stolen

Cons

Among the negative aspects of the Paypal site is its relatively high commission for sending money, in addition to that, in many cases, various problems occur during the process of sending money from a Paypal account to another account or through withdrawal to a bank card without mentioning the reason for this. The problem is making it difficult to send money, and when you want to communicate with them in order to solve this problem, there are difficulties in terms of quick communication and quick response, and also among the negative things is that the funds are frozen for a certain period that varies for several reasons, whether it is from one Paypal account to another or in terms of a source of reception Money wasting a lot of time.
In addition to that, the account is sometimes frozen for a period of 180 days, or sometimes they require you to send some commercial documents or the national identity card in order to release the presence on your account

Verified Reviewer
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/12/2018

Paypal has Helped my Online Shopping be Secure and a Piece of Cake!

Overall, I think Paypal is a livesaver for anyone who is dealing with transactions online. In this day in age, security is a huge issue, and scammers are on the rise, and you dont want that to hinder you from making purchases online, so paypal gives me the sense of security when shopping.

Pros

I've been using Paypal for several years now ever since I started my online shopping adventures. Paypal offers many pros of using their service. One of my favorites, and the ease of being able to have my money in my paypal balance and be able to shop literally on several sites which allows me to choose paypal as my payment method with ease. Also, paypal offers secure transactions that are made quick, and not to mention buyer protection on all of your orders, no matter what site you are using, you will be protected. I'm a heavy user of ebay, and Paypal has protected me many of times when I came upon scam sellers on ebay who took off with my money, but since I used paypal as my preferred method , I was able to dispute it with them and they helped get my money back. Another awesome pro about Paypal is that they offer their Papyal Mastercard which you can receive % cashback whenever you use your card. This has earned me soooo much cashback over the years, it accumulates over a month, each month you get a nice chunk of change back.

Paypal also offers features for business owners, and invoicing features to help move your online business and transactions along easily. In my previous jobs, I've utilized Paypal in creating invoices for my customers, and managing all kinds of transactions. If you plan to start doing online shopping , I highly suggest signing up with Paypal, they are trustworthy and will have your back if you run into trouble.

Cons

The cons for Paypal are little to none to be honest. Only thing I would say would be their customer service. It isnt the fastest to get ahold of someone, but when you do they do indeed help you out.

Verified Reviewer
  • Industry: Computer Games
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 17/04/2019

The Best and the only Great international Payments Platform

I do freelancing and some other part time works and almost everytime I receive my money from other countries. So, if there was no PayPal or even if it was not available in my country, then receiving PayPal would have become impossible for me. In other words , PayPal is the best and the only best International Payments medium for me and for my friends too. The easy and fully featured interface makes is real easy and fun to use . Sending and receiving funds is as easy as just like sending text messages on PayPal. The automatic transfer of funds is also really useful. PayPal guarantees security and complete encryption of information and transactions so I can use it without any worries. The only problem is the tax/fee while receiving a payment and also the correct conversion fee is a little bad. But overall, my experience with Paypal is really good and I appreciate .

Pros

While receiving International Payments, PayPal is the only lifeline for me. I reside in India and there's no any international Payments Bank which is easy to use as PayPal is. Without PayPal, I would not have received any money from my side works. So basically, PayPal is the best and the only best payments platform which is available Globally and accepted nearly everywhere online and mostly everywhere Offline too. The best part of PayPal is that sending to anyone as well as receiving money is easy as just like sending and receiving text messages. The second best thing about PayPal is its interface which is easy and fully featured. PayPal informs everytime whenever there is an update to their site, privacy policy, terms and conditions, and when we receive or send money. The paypal mobile app is also very easy to use and has a very nice and featured interface. When it comes to security, PayPal stands very greatly... PayPal insures each and every payment is secured and encrypted. Joining PayPal in India is very easy as just like joining a social media site, to receive international Payments, Indians have to link their Pan Card and if they want to use it locally they will have to link Aadhaar Card as well. The verification process is fast as expected. In India, due to RBI regulations PayPal has made Automatic Transfer of funds from PayPal which is really way useful, because of it we don't have to care about withdrawing the funds as they are done automatically.

Cons

The only things I dislike about PayPal are :-
1) when we receive money we have to pay a little fee which is sometimes not so little . So, there's a rule that when a user receives money, he/she will have to pay a fee and in my opinion, the fee is sometimes too much than expected.

2) The PayPal International currency conversion is really not so good. I reside in India so here the currency is INR , and I mostly receive money in other currencies such like USD or GBP , so the problem is that the currency conversion occurs in a very bad way. Example, last time when I received money in USD, 1USD was actually equivalent to 69INR but PayPal did the currency exchange and gave me 67 INR for each USD. So, if we receive a little International payment, then the currency conversion fees will be just a little as negligible bit when we receive a high payment the currency conversion charge will be high too which could be proved less benefited for users.

diane
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1
Reviewed on 12/01/2022

Misrepresentation and misinformation and inconvenience

The experience was horrible. I was on hold for a total of 2.5 hours with no solution. The conversation was redundant and there was no level of sensitivity to the damage that is being done to me with absolutely no options. I just wasn't a human and felt like all they wanted to do was tell me what was in the terms and conditions. I called 20 people and asked if they were aware of this 21 day delay and all but one said no. The one who knew said they Paypal released their 21 day hold in one day when they called.

Pros

It was not too difficult to set up other than the validating of the bank account

Cons

The 21 day delay for a customer who has been a member since 2008 is totally ridiculous. I am running in a special election and by the time the funds post my election will almost be over. [SENSITIVE CONTENT] in customer service told me it would be 7 days and now it is 21 days which defeats the purpose. Had I had known this I would have selected another way for donors to contribute. These funds are not tax deductible campaign contributions and are needed to run and finance my campaign. I use PayPal for all my ebay and amazon and other retail purchases. Just baffled that there seems to be no solution to release these funds especially since I was told in this circumstance they would release the funds. Second, the customer service agents were like robots who did not understand my situation and were repetitive and redundant and it was as if I was a number. I am so disappointed and frustrated. Even the donors are frustrated and are saying they have not requested that Paypal withhold these funds and they are not understanding this decision by Paypal. The monies raise to manage the campaign will be of little avail when they release this hold. We are not a charity like a 501c3 but a campaign committee

Carissa
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/06/2019

Very handy and safe

I've never had a problem with Paypal personally or professionally. As a non-profit CEO, I love that we can just put a button on a website or give out our accounting e-mail addy when people ask where to send donations and they can do it right away. It's an easy way to sell any products or do fundraising events and not have to manually keep track of each transaction because PayPal keeps track of it all in one spot! Once, there was a charge that I didn't authorize, and they responded immediately and took care of it. I feel really safe using it.

Pros

I feel safe using Paypal. It is so easy to transfer funds and also keep funds safe in a separate account besides banking or savings. The paypal credit is great for emergencies to not have to pay interest for 6 months, and the new paypal cash card is a great backup to access funds as needed from any ATM. I love that I have the option to transfer funds to other accounts, and have one resource I can use to pay with ANY of my accounts instead of having to type in numbers from so many different cards. The speed in which funds are transferred for free is very fast, but to also have the option to pay a small fee for a faster transfer is helpful in emergency situations especially. It is SO easy to use and funds are immediately available by simply typing in an e-mail addy or using a paypal.me link. It's a perfect one stop to combine so many accounts together, send and receive money, save money, pay securely online, and request money. I use it personally, as does my non-profit. It saves my non-profit a lot of money by not having to have a credit card machine we use through the bank! It encourages people to donate because it is instant (so they don't forget or change their minds later) and so easy by not having to write out a check or get a money order. I love being able to see my payments and what I have received from where all in one spot. The option to return funds, request funds, or pay others all in one spot is so fast and easy! I LOVE paypal!

Cons

Sometimes I have some navigational issues on the site, but I don't know why because I've used it for so long! Otherwise, I really can't think of anything about Paypal that I don't like.

wayne
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2022

The best payment method for small businesses

I've had a really decent overall experience using PayPal. Like I'm sure many other people have done, I've used it for a variety of purposes. I became familiar with it when I first started selling products on eBay, then as I expanded to other types of eCommerce and started accepting payments from individuals. It has been incredibly helpful to me. This review's title indicates that it is the tried-and-true payment processing platform. Perfect for anyone who wants to send and receive payments for on-the-spot jobs, whether they are just starting out in company and need a reasonably free platform to process their payments that is compatible with just about any type of web hosting platform.

Pros

Then there is the issue of secure transactions. Using Paypal is quite simple, and it comes with an additional layer of security, fraud prevention, and encryption of bank and credit card account information. a wide range of user-friendly payment options, tremendous confidence and comfort in the robustness and security of the shipping, marketing, record-keeping, and tax calculation processes. Additionally, it provides instant deposits, prompt sending, spending, and exchanges; continuous financial flow and prompt access to funds are crucial. The majority of businesses can easily use Paypal because it works with so many different platforms and devices and has considerably lower fees than competing services. It also includes robust multichannel sales and invoicing tools. There is no cost.

Cons

Like many businesses that handle payments, PayPal levies fees for their services. It's always wonderful if costs can be reduced so that creators may keep more of the money they work so hard to earn, even though I expect and accept that fees are ultimately inevitable. When price increases are necessary to take percentages into account, it is unpleasant. However, in general, I have found PayPal's costs to be among the lowest, so this is a very small issue.

Sarah
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 07/09/2020

Linked and Loaded

My overall experience with PayPal, for the last decade, is that they're a solid 8.5 company with a great cash card that's easy as pie for relatives and friends to load for you in a bind, lots of controlling your own spending features, and an easy safe way to checkout on 3rd party sites without further compromising your banking information. Their customer service personnel are helpful, polite, and patient...as long as you have the time to wait for the assistance. It's kept me loyal for almost 12 years, and there's not another rival on the market even close to handling purchases easily or securely, they just aren't the best as a stand alone banking source or to handle your linked accounts money. if you can maintain a PayPal balance that's really all you need to do to alleviate the frustration from the banking end

Pros

PayPal offers some of the most reliable ways to pay for online purchases third party, when I see the little PayPal symbol on any app or website that I'm trying to purchase a product off of, I almost always gravitate towards it because PayPal safely recalls all my banking or credit card details and saves me time digging out a card or tracking down my wallet spur of the moment. PayPal also has excellent protection policies in place for peer to peer transactions, ensuring I have somebody on my side if my peer to peer sale goes pitifully to poor. PayPal emails me receipts for each purchase, let's me toggle my card on and off at will, and if with my PayPal cash cars in hand, I can literally receive INSTANT funds sent from any family or friend with PayPal, including my sister in Germany. If only it money transfer from my linked bank account to my PayPal account were easier or faster, but this is their biggest downfall.

Cons

PayPal toots their "security" horn perhaps louder than any other feature, but with good reason--as in the decade I've been a loyal PayPal customer, I've only had one breach of privacy or security. This particular breach was a result of my own personal life and nothing at all to fault PayPal for, and they linked me up with their 3rd party online check cashing company immediately to help me resolve the issue. PayPal has a decent A.I. HelpBot and customer service is always 24 to 48 hours behind the Bot with customized solutions and help . Their system automatically notifies me via email when I have a message from customer service, too, which is especially helpful considering their app's chat feature is not especially designed for being used from smartphone. The chat portal, even via desktop, is rather cramped and clunky and if you navigate away from it in any way (like oh I don't know in case your phone rings) you lose your connection to the window. However, the alternative to using the online help center is to call in to their telephone support line and while the system allows you to put in your number to save your place in line for PayPal to call you back so you don't have to wait on hold, a very thoughtful allowance, there are definitely times where my wait for a call back has been over four hours, and if you miss the call for any reason, you are screwed and you have to start over at Square One...which couldn't be more frustrating.

24,964 reviews