Zoom Workplace Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Zoom Workplace

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work...

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Feature ratings

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4

Browse Zoom Workplace Reviews

14,125 of 14,125 reviews
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Mirko
Mirko
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2024

Zoom, the king of all meeting apps.

A lot used on Work meetings, also on personal use, my childs use it on their school and zoom also can be use to watch places or situations, I used a lot to check my children in the living while they play with toys, zoom can be very versatile

Pros

Zoom is a global solution that serves to connect with everyone and using all possible means, since it adapts to the needs of each one.

Our team can use Laptop, Tablet, or even CellPhone to connect each other.

Also there is no delay on connections and all our mettings can be recorder to check later for anything that need to verify.

Also, our children can use this features in their classroom and social meetings, so everyone win.

Zoom it's universal, we can use other apps, but Zoom it's always winning with new features that is why Zoom is the King.

Cons

- Some limitations in time on free meetings.
- We need to pay for unlimited meetings, but worth every penny.

Alternatives Considered

WhatsApp

Reasons for Choosing Zoom Workplace

Zoom have more features, and excellent delay control.

Switched From

Google Meet

Reasons for Switching to Zoom Workplace

Popular, easy, but with a lot of bugs, so zoom it's a very better option.
Kristan
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/12/2024

Zoom to better results

Overall I am very happy with Zoom. Before I switched to Microsoft Teams I had a lot of good experiences collaborating with colleagues over Zoom. The ability to seamlessly share screen, share videos really smoothly and send files using the chat function allowed us to design over the internet really effectively.

Pros

Zoom is a powerful tool for videoconferencing at work. I switched from this software to Microsoft Teams but I think the video quality is higher on Zoom and the ability to collaborate is just as strong.

Cons

Zoom can have some issues when it comes to microphone problems. I tend to find the connecting a microphone to Zoom less straight forward than using Microsoft Teams. I have also found that the browser version of Zoom can be glitchy if a partner or colleague doesn't have it installed.

Abby
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

2
Reviewed on 18/12/2024

Frustrated with the recent updates

I liked Zoom a lot more before it became Zoom Workplace. I am disappointed in the company for always trying to add more instead of perfect their product that already exists. Dont add more features until the current features can work seamlessly without crashing my computer!!

Pros

I love the new whiteboard and I love the remote control feature

Cons

I hate the most recent update. I hate that I cannot find a way to easily copy and paste my personal meeting link. I think there are WAY Too many new tools that I dont need to use for my own job and it makes me feel like I am paying extra for things that I dont want. Zoom often crashes my computer, and the whiteboard lags. I wish they would launch a more basic version for a lower cost that had unlimited meeting times, the whiteboard, and nothing else. I do not need a million tabs on my zoom app confusing me and crashing my computer and I am sadly considering switching to another platform.

Top Zoom Workplace Alternatives

Joy
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 29/12/2024

Great tool for virtual meetings.

Good overall experience. I use Zoom primarily for coaching calls with clients, as well as for recording podcast interviews and conducting other meetings. It's user friendly and I love the AI meeting summary feature. One frustrating thing...I have the AI meeting summary set to go automatically, but sometimes it doesn't and then I'm left without my notes, so I'm having to manually check that it is truly enabled for each session still.

Pros

AI Meeting summary, ability to automatically record and automatically take notes, transcripts, lots of integrations, decent quality.

Cons

Wish the monthly payment wasn't quite so much and that I didn't have to pay a full seat every time I need to occasionally add another user while I'm on vacation. (If it weren't for this, I would do the annual license, but then I'd end up paying for that extra seat for a whole year!)

Verified Reviewer
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 09/01/2025

Expensive Gold Standard

I had a good experience, the only thing that was bad was the price.

Pros

Having the name brand of Zoom makes my company look professional. I like that it's the Kleenex of video conferencing. I also love the face enhance feature, makes me look better on camera!

Cons

It got sooo pricey for my team to use and implement.

Alternatives Considered

Webex Suite

Reasons for Choosing Zoom Workplace

Seeking out a more professional brand presence for my business

Switched From

Google Workspace

Reasons for Switching to Zoom Workplace

Name brand recognition and my clients know how to use Zoom
Dominick
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/01/2025

Zoom Is A Must!

I used to use BlueJeans for video calls, but Zoom has worked better and been a much more intuitive product overall to use. I tried out google meets a few times as well, but it still doesn't compare to Zoom.

Pros

Zoom makes it super easy to virtually meet for work and is a vital piece of software for any remote working team to have. Being able to screenshare and connect with large groups of people all over the world has massively improved productivity.

Cons

I have no complains about Zoom Workplace, it's a great piece of software!

Tyler
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 15/11/2024

A Zoom Overview - From a Digital Marketer and Small Business Owner

Zoom workplace has been integral to my professional life both with my digital marketing job and with my own business. Being able to meet virtually with my international team has opened up the doors for stronger bonds and communication.

Pros

Zoom Workplace makes it quick and simple to set up Meetings that integrate well with the Google Calendar. It has personally helped me immensely with my career to be able to meet my teams virtually, as we are international. The Chat feature during meetings helps a lot in terms of being able to send links within the Meeting itself, rather than another third-party service.

Cons

For my business, we save on operating expenses by using the free version of Zoom Workplace. However, this comes at the cost of Meetings having a 40 minute timer before it kicks everyone out. This can be remedied by simply rejoining using the same link, or setting up a new meeting. Even so, this timer is an unnecessary hindrance that makes us look unprofessional. If Zoom lets up simply rejoin to reset the timer, they should just increase the timer duration to at least an hour or remove the duration to begin with.

Alternatives Considered

Google Meet

Reasons for Switching to Zoom Workplace

Unlike Google Meet, Zoom Workplace doesn't heat up my laptop significantly, nor does it lag. It seems that Zoom Workplace is a more lightweight application in comparison, making it compatible with more devices.
Juan Carlos
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

Zoom Workplace Fantastic

Zoom Workplace is a fabulous, comprehensive tool with great features. It has a friendly, didactic and very professional interface. I give it 5 stars. It makes life easier for me when scheduling my meetings and project presentations.

Pros

Zoom Workplace has great connectivity, I've been doing great with video conferencing and project presentations.

Cons

I would love the recording schedule to have different time equalizers, but the other details are fine.

kimberly
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2024

Highly recommend

Very positive. I love the ability to communicate with clients and opposing parties from the comfort of my office.

Pros

The ability to see who you are communicating with is very useful. When we have telephonic court hearings, the parties often end up accidentally talking over each other because you cannot see faces and indications that someone is about to say something. Zoom fixes that issue.

Cons

The backgrounds available are pretty limited and tend to cut off parts of your hair if you are using a virtual background, which can look very strange. I'd also prefer if each user was assigned a single meeting room id and passcode, rather than the auto generated ones, as that can get very confusing and we have had a few instances where a client went into the wrong meeting room from an old link.

Royce
  • Industry: Religious Institutions
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 09/12/2024

ZWP is Awsome!

Like I said in the Pro section I use it everyday I also use it for interviews for jobs that I'm looking for my overall experience is a 10 plus with this product

Pros

I've been working with zoom for over 5 years and I find it to be the best
VC software I've even considered becoming an affiliate so I could offer it to others I would love to do that anyway it's very user friendly I am one of Jehovah's Witnesses and we use it all the time for our virtual Ministry I use it every single day

Cons

The only problem that I have is zoom is basically me when I'm asked to speak it takes me longer than most to get to unmute but that's because I forget to use the space key to do that so otherwise to me it's 100%

Friederike
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 06/08/2024

Zoom Workplace a a tool for online teaching

As I said above, it's a perfect tool for teaching. Not only can you use the whiteboard and the screen sharing options, I can also open a document on my computer and have my student work with it.
All in all it's a great app, the functions are straight forward and easy to use and at the moment it's my absolute favourite.

Pros

I love the option of "remote control", so that the other person can work on a document open on my computer! I use Zoom for teaching, so this is really very useful.

I also like working with the whiteboard, and overall Zoom has all the functions I need.

Cons

I'm having troubles with the whiteboard from time to time. For example, whenever I work with the whiteboard, it automatically gets saved, so that I have to delete loads of whiteboards. I do want to save some whiteboards, that I specially prepared for my students, but not all of them!
It would be great to have a bit more help on all the whiteboard functions.

Also, sometimes when I open Zoom it says "No meetings", even though I do have regular meetings. When I refresh it, the meetings show.

Lastly, we also use Zoom for team meetings. I got a link via email. I don't find, how I could save that link in Zoom, so I don't have to open the email every time I use it for the team meetings.

Leminton
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/06/2024

The best workplace for virtual communication and collaboration.

Experience with Zoom Workplace as been fantastic, worth having and also has increased and boosted productivity.

Pros

Zoom Workplace amuses me with how it is easy and straightforward to schedule and launch a meeting based on the requirements I need like the time the meeting will take to how I want the agenda of the meeting to be.

This platform also has the capability to hold a large group of participants in a single limit without limitation and hitches.

I can't forget to state about how well it offers both high audio and video quality such that even if you record the meeting for future references, everything is clear and articulate.

Cons

Not at all. I am a happy user who has been using this platform for almost a decade and the number of problems encountered is below minimum.

arun
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 02/06/2024

Zoom for Online collaboration and improved virtual productivity

Zoom makes it easy for me to connect and chat with my team virtually and the experience is no less than getting the job done in person. It's very to use with a simple interface. It integrated very well with other applications like Outlook and making the calendar management easy.

Pros

Zoom is a very flexible and easy to use VC application which is helpful in scheduling meetings, maintaining calendar, communicating among teams virtually to get the job done. The screen share option enables us to look into other team members screen and share thoughts. The ease of collaborating with people across the world makes the job easy and efficient. The meeting can be recorded and can be seen later for reference purposes.

Cons

The call quality drops at times. The voice echoing issues makes it difficult to catch up with the team in calls. At times even if I issue permission to the team members to be the host or to remote control my screen, the access doesn't work and have to issue it again. There are few security concerns while using Zoom if important information is being discusses or shared.

Josh
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

Zoom makes video calls so easy

Overall, it’s really good. It’s rare to have connection issues and I wouldn’t really be able to function in my job without it. It syncs with my Google calendar, too. I love that. It makes life so much easier.

Pros

Most things about Zoom are great. I use the video feature everyday for interviews. I usually don’t have any connection issues and it’s really user friendly. Anyone could figure out how to use this software really quickly if they needed to.

Cons

The phone feature isn’t great sometimes. Calls do drop and I’ve had connection issues, too. One time I was actually connected with the same person, on 2 different lines, at the same time somehow. It was really confusing and I ended up restarting my computer to make sure I was completely disconnected.

Roselyne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/11/2024

Managing Business Through Zoom Workplace Remotely

I have control over my business and Zoom Workplace has given me power to control my business from anywhere in the world remotely.

Pros

Zoom Workplace has helped me manage my business remotely. I can video call my employees at my convenient time and see for my self how business is going. I can also live stream to my customers and sell them my products online.

Cons

Nothing, the platform is fine and amazing.

Sarah
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 04/10/2024

A space to get it all done

It's been a great collaboration tool. We hold frequent meetings where we can record calls, present, share documents and even have brainstorming sessions. The audio and video quality is always excellent. The AI features have been fascinating to play around with.

Pros

Zoom Workplace is an amazing platform to be able to complete many tasks your teams needs to do, all in one spot. From video calling, to text chats, to file sharing or screen recordings - it has the capability to do it all.

Cons

There really isn't a whole lot that you can't do with Zoom Workplace. I would have to say I don't really dislike anything about the software.

Pereira
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2024

An AI powered digital communication tool that enable us navigate the complexities of employees...

Zoom Workplace has moved us a significant leap forward when it comes to virtual meetings efficiency and productivity

Pros

Our workplace has become dynamic necessitating us to deploy a digital communication tool. We went for Zoom Workplace and it was superb from the word go. It's deployment and implementation process was a breeze Nd we finished up with linking it to our already existing infrastructure since it integrated with so many of our other tools. Zoom Workplace has become a indispensable part of our daily work. It enable us to collaborate irregardless of our geographic locations. It connects us even when working remotely. Zoom Workplace has even gone a notch higher which enable us to enjoy and leverage AI capabilities. Remote communication has been made easy using HD videos, audio conferencing, virtual meeting rooms and collaboration tools such as the realtime chat and document sharing. We access Zoom Workplace on any device powered by any OS. It is our favourite choice because it accommodate our large number of employees and sometimes even clients. Zoom Workplace summarises our meetings and point out action items making it easy to follow without having to manually note take. Lastly I love the complexity of it's security. It highly protect invitees personal data and firm's sensitive information

Cons

This tool has a very friendly user interface that allow us to join meetings irregardless of our tech savviness. It enable us to engage seamlessly without any challenges

Ibrahim
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/08/2024

My Journey with Zoom Workplace Ever Since Uni

Handling corporate meetings online with Zoom Workplace saves time and boost ROI.

Pros

Zoom Workplace offers HD video and DOLBY voice quality when conferencing.
It has a mobile application that allows me to schedule, join and attend meetings from anywhere on the go.

Cons

Even if I experience a bug, it barely last more than an hour before it is rectified.

Ray
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2024

MD’s Zoom Workplace POV

Pros

I like that Zoom Workplace streamlines corporate meetings online, enhance team collaboration and support large file sharing in one place.

Cons

There is no daunting aspect which I have ever come across while using ZW.

Ngechu
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2024

Zoom Workplace is a Must Have A/V/W Conferencing Tool

Online meeting are made easy to handle by ZW.

Pros

Zoom Workplace has the most robust features in web conferencing market. I like that it makes it easy to conference via audio and video calls.

Cons

I use Zoom Workplace on a daily basis and I barely encounter any challenge.

Solomon
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2024

Most Optimal Tool for BIM & VC

Pros

Zoom Workplace not only offers video conferencing tools but also have collaboration, file sharing, instant messaging and meetings management in one place.

Cons

There is no daunting aspect which I encounter while using Zoom Workplace.

Naftaly
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2024

Quite Pricey but Most Robust A/V/W Conferencing Tool

Pros

Zoom Workplace is the most robust tool for internal communications and video conferencing.
It has a mobile application which works perfect for me when it comes to conducting online meetings.

Cons

Apart from pricing which is exaggerated for SMEs, I do not have any other burning issue.

Linus
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

Heading to a Decade Journey with Zoom Workplace

Pros

Zoom Workplace for over eight years has been my core tool for conducting corporate meetings online.

Cons

To be honest, I have nothing that I can term as a defect on Zoom Workplace.

Kato
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2024

Zoom for Reliable Connectivity

Pros

I like that Zoom extends participants capacity to 1000 which makes it to stand as the best web conferencing platform

Cons

Free plan limits meetings to 40 minutes, I upgraded to premium anyways.

Daisy
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2024

A Must Have A/V/W Conferencing Program: Zoom Workplace

Pros

Zoom Workplace gives me the ability to conduct corporate meetings online.
I like that it offers DOLBY voice and HD video quality when conferencing.

Cons

I mainly rely on Zoom Workplace for 24/7 and I find nothing overwhelming.

14,125 reviews