Customer Experience Software

Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue. Our cloud-based digital... Learn more

Mapp Cloud’s insight-led solution leverages AI to generate actionable insights and allows brands to engage better with their customers along their buying journey. To drive better engagement, content strategies should be guided... Learn more

Momentive provides agile experience management solutions to business leaders facing complex challenges. The AI-powered Momentive platform combines market insights, brand insights, customer experience, product experience and... Learn more

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features... Learn more

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically.... Learn more

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The... Learn more

Do you want to know more about your customers? Sonar is a video-based user research platform that enables companies and agencies to do research in a fast, reliable, and consistent way. Learn more

Customer Thermometer is the powerful survey tool for maximizing customer success. Boasting some of the highest response rates in the industry, CT works by making it super-easy for customers to rate your brands, products, services... Learn more

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report... Learn more

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary... Learn more

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat,... Learn more

SurveyMonkey Enterprise is a 360-degree feedback solution designed to help businesses in education, healthcare, IT and other sectors conduct surveys to collect feedback. The GDPR and HIPAA compliant platform enables teams to... Learn more

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score... Learn more

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the... Learn more

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them... Learn more

Intent-Based Promotions is a promo solution that offers individualized promotions to eCommerce site visitors based on real-time buying intent. It offers the right minimum promotions needed to convert each shopper. It also knows... Learn more

An agile and customizable CRM for small to medium sized businesses or startups - offering accounting and asset management services, HR & Payroll, Manufacturing management, project management and sales and purchasing. OneHash is a... Learn more

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond... Learn more

Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all... Learn more

*** Enjoy 50% off your first 4 months of any new NiceJob plan and website during our Black Friday Sale! — Sale ends December 3rd *** NiceJob is a cloud-based reputation management solution that helps organizations manage... Learn more

Newired is an employee onboarding solution that helps small to large enterprises train employees to build and use web applications without coding. It comes with a survey editor, which lets users create and embed forms, surveys... Learn more

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use... Learn more

SightMill is a cloud-based survey management solution designed to help businesses create and conduct net promoter score (NPS) surveys. It allows users to generate and deliver surveys to customers via SMS, emails or by embedding... Learn more

Falcon.io is a cloud-based social media marketing and customer experience management solution that features tools for social media listening, engagement, publishing, measuring and customer data management. Falcon.io helps... Learn more

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action... Learn more

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Learn more

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions,... Learn more

Typeform is a cloud-based survey management solution designed for companies of all sizes. It offers survey design, configuration, distribution and analytics within a suite. Typeform features survey design, where users can... Learn more

Hotjar is a cloud-based customer experience management platform designed to help small to large businesses track and analyze visitor's click, tap or scrolling actions across the website using heatmaps. Marketing professionals can... Learn more

Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score (CES) and Net Promoter Score (NPS). The platform helps businesses solve various problems such as fewer customer... Learn more

Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community.... Learn more

GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate reviews of the customers across the web. It allows users to maintain brand value by receiving alerts on... Learn more

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics,... Learn more

Practice Ignition is a web-based proposal management solution designed to help businesses send proposals with terms and conditions to clients immediately after calls. Key features include multiple proposal options, custom... Learn more

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... Learn more

Facelift Cloud is a cloud-based social media marketing solution that helps businesses automate processes for publishing content across digital channels to increase customer engagement. Key features include contact management,... Learn more

Centercode is a cloud-based customer validation solution that helps businesses manage processes for capturing client feedback using alpha, beta and delta tests. Key features include product reviews, content management, discussions... Learn more

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part... Learn more

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a... Learn more

UniFocus is an innovator in workforce management and optimization. Connecting powerful, real-time business insights across labor management, time & attendance, guest satisfaction, and employee engagement solutions ensures... Learn more

With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure... Learn more

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send... Learn more

Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to... Learn more

Survicate is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in a variety of industries. It offers a variety of ways to collect customer feedback. Survicate feedback can be prompted... Learn more

Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The solution can be utilized by hotels and other... Learn more

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications,... Learn more

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up... Learn more

ProfitWell is a churn management solution designed to help businesses improve conversion rates and automate churn reduction using a white-labeled platform. Supervisors can leverage multiple data points to gain an overview of... Learn more

Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create... Learn more

Netcore is a customer engagement and experience platform designed to help businesses in education, hospitality, travel, media, entertainment, eCommerce and other industries streamline marketing automation processes using machine... Learn more