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description: Page 3 - Discover the best Complaint Management Software for your organisation. Compare top Complaint Management Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Complaint Management Software - 2026 Reviews, Pricing & Demos
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# Complaint Management Software

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## Products

1. [Focus Softnet](https://www.softwareadvice.co.uk/software/166189/centra-hub-crm) — 3.9/5 (31 reviews) — Centra Hub CRM is a solution designed to help businesses of any size streamline sales, customer service, and marketin...
2. [HR Acuity](https://www.softwareadvice.co.uk/software/137323/hr-acuity) — 4.3/5 (31 reviews) — A cloud solution purpose-built for employee relations case management and investigations, HR Acuity empowers the worl...
3. [C-Desk](https://www.softwareadvice.co.uk/software/128845/c-desk) — 4.7/5 (27 reviews) — C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logb...
4. [VobeSoft](https://www.softwareadvice.co.uk/software/330381/vobesoft) — 4.9/5 (23 reviews) — VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agricultu...
5. [Mint Service Desk](https://www.softwareadvice.co.uk/software/162247/mint-service-desk) — 4.8/5 (22 reviews) — Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information ...
6. [Emojot](https://www.softwareadvice.co.uk/software/402434/emojot) — 4.7/5 (20 reviews) — Emojot is a versatile and customizable SaaS platform designed to facilitate customer-focused digital transformation f...
7. [XEBO.ai](https://www.softwareadvice.co.uk/software/337164/survey2connnect) — 4.5/5 (19 reviews) — XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business a...
8. [ServoDesk](https://www.softwareadvice.co.uk/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
9. [SimpleWorks](https://www.softwareadvice.co.uk/software/335891/simplecrm) — 4.5/5 (15 reviews) — SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized an...
10. [Remedyforce](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
11. [Simplify360](https://www.softwareadvice.co.uk/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...
12. [Bizzmine](https://www.softwareadvice.co.uk/software/194923/bizzmine) — 4.2/5 (13 reviews) — Designed for businesses in pharmaceuticals, food and beverage, logistics and other industries, Bizzmine is a cloud-ba...
13. [Rely](https://www.softwareadvice.co.uk/software/399744/rely) — 4.8/5 (13 reviews) — Rely helps businesses capture, manage and report on workplace issues, guiding the team through a fair and compliant p...
14. [Intouch Insight CX Platform](https://www.softwareadvice.co.uk/software/169291/liacx) — 4.3/5 (12 reviews) — The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F\&amp...
15. [BPI System](https://www.softwareadvice.co.uk/software/127513/qualitech-solutions) — 4.6/5 (12 reviews) — The BPI System CAPA Software is the key to meeting these challenges and creating highly efficient and responsive busi...
16. [easiware](https://www.softwareadvice.co.uk/software/305073/easi-crm) — 4.6/5 (12 reviews) — A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a ...
17. [SmartSolve](https://www.softwareadvice.co.uk/software/154717/smartsolve) — 4.2/5 (11 reviews) — SmartSolve is an enterprise-class quality management software for automating quality, supplier, regulatory, and risk ...
18. [Case IQ](https://www.softwareadvice.co.uk/software/138289/Case-IQ) — 4.6/5 (11 reviews) — Case IQ is a cloud-based investigative case management solution that helps organizations track and manage workplace i...
19. [Wowdesk](https://www.softwareadvice.co.uk/software/75405/wowdesk) — 4.7/5 (11 reviews) — WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channe...
20. [LiveCaller](https://www.softwareadvice.co.uk/software/370389/livecaller) — 4.8/5 (10 reviews) — LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, mess...
21. [ELMA365](https://www.softwareadvice.co.uk/software/340962/elma365) — 4.9/5 (8 reviews) — ELMA365 is a cloud-based and on-premise business process management (BPM) software designed to help government organi...
22. [Workpro Complaints Management System](https://www.softwareadvice.co.uk/software/304160/workpro-complaints-management-system) — 4.0/5 (8 reviews) — Workpro Complaints is a complete complaints management solution. From simple issues to complex investigations, Workpr...
23. [WorkHub Tasks](https://www.softwareadvice.co.uk/software/356972/workhub-tasks) — 5.0/5 (8 reviews) — WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promot...
24. [IntellaQuest](https://www.softwareadvice.co.uk/software/290984/pmquest) — 4.1/5 (8 reviews) — IntellaQuest is a cloud-based platform that helps companies streamline their business processes and integrate with al...
25. [Matrix Requirements](https://www.softwareadvice.co.uk/software/336473/matrix-requirements-medical) — 4.7/5 (7 reviews) — Spend your time building Medical Devices, not on paperwork\! https://matrixreq.com/ Matrix Requirements is helping med...

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## Related Categories

- [Facility Management Software](https://www.softwareadvice.co.uk/directory/4310/cafm/software)
- [Investigation Management Software](https://www.softwareadvice.co.uk/directory/4635/investigation-management/software)
- [Human Resources Software](https://www.softwareadvice.co.uk/directory/4198/hr/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Incident Management Software](https://www.softwareadvice.co.uk/directory/4577/incident-management/software)

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AI-powered benchmarking shows how your organization compares to peers by industry and size, while advanced analytics make it easy to track trends, identify patterns and make data-driven decisions that strengthen workplace outcomes — all within the platform. \n\nHR Acuity’s AI is enterprise-grade, purpose-built for HR, and designed to support — not replace — your team. It delivers defensible, bias-free case management that drives fair, actionable outcomes while protecting what matters most: Your people and your organization.\n\nWhen you work with HR Acuity, you get a best-in-class implementation team to ensure a smooth onboarding experience, plus ongoing support by phone Monday–Friday 8 am–9 pm ET with 24/7 call monitoring, and standard business hours 8 am–5 pm ET for all other inquiries. Reach out anytime to discuss ER, case management or workplace investigations — we’re here to help.\n\nBacked by decades of employee relations expertise and the largest ER dataset in the industry, HR Acuity combines real-world best practices with technology to empower organizations to protect their reputation, build trust and drive better workplace outcomes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b8fdcef-7a8d-4dc7-857c-7498a89dffdd.png","url":"https://www.softwareadvice.co.uk/software/137323/hr-acuity","@type":"ListItem"},{"name":"C-Desk","position":3,"description":"C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level agreements (SLAs).\n\nAdministrators can create and assign service categories to staff members across multiple locations and departments. Additionally, C-Desk allows teams to manage vendors and track warranty information of various assets on a unified interface.\n\nC-Desk lets businesses integrate the system with several third-party applications including Microsoft Outlook and Azure Active Directory.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.softwareadvice.co.uk/software/128845/c-desk","@type":"ListItem"},{"name":"VobeSoft","position":4,"description":"VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agriculture, energy, tourism and more. The solution can be deployed either on-premise or in the cloud. Key features allow users to configure roles and rights for end-user groups, create custom web forms, customize workflows, plan resources and create work orders.\n\nVobeSoft enables managers to automate the billing process and sign digitally. Managers can keep track of history, deadlines and reminders to plan and create workflows. The chat feature enables users to communicate with each other in real-time. The solution lets businesses create triggers to automate notifications.\n\nThe dashboard allows users to make notes, charts, lists and workflows to track tasks and project progress. VobeSoft offers integration with third-party solutions such as MailChimp, Office365, Dropbox and Drupal. Additionally, the solution lets businesses create and manage tickets for tasks and set their priority.\n\nServices are offered on a monthly subscription basis and customer support is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1f431f5-1da3-4c0f-9272-45c94d16b03d.png","url":"https://www.softwareadvice.co.uk/software/330381/vobesoft","@type":"ListItem"},{"name":"Mint Service Desk","position":5,"description":"Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation.\n\n\nMint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline.\n\n\nMint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e229d3f-f8ea-4e59-9045-fbd31c38c580.png","url":"https://www.softwareadvice.co.uk/software/162247/mint-service-desk","@type":"ListItem"},{"name":"Emojot","position":6,"description":"Emojot is a versatile and customizable SaaS platform designed to facilitate customer-focused digital transformation for businesses across multiple industries. The platform aims to improve customer experiences, optimize employee performance, and streamline operations, helping companies remain competitive in the rapidly evolving digital landscape.\n\nThe platform has a variety of capabilities, such as customer experience management (CXM) using innovative emotion sensors for real-time feedback collection, online reputation management for enhancing online reputation, social listening and tracking (SLT) for monitoring, analyzing, and tracking digital conversations, and customer success management (CSM) to optimize revenue and promote customer advocacy.\n\nAdditionally, Emojot offers work-flow management (WFM) to simplify business processes, employee 360-degree performance management to cultivate a culture of ongoing improvement, and employee experience management (EXM) to foster a positive work atmosphere.\n\nThe platform also provides customer complaints management (CCM) and visitor management solution (VMS), which help improve efficiency and user experience.\n\nAnalytics & operations intelligence (AOI) supports the creation of real-time, sophisticated dashboards featuring custom views, as well as powerful data drill-down capabilities and efficient data processing.\n\nEmojot guarantees customization, scalability, and quick deployment to accommodate businesses' specific needs. It also complies with various security standards, including GDPR, HIPAA, and CCPA, to protect both business and customer data. With its wide array of tools and features, Emojot enables businesses to drive customer-focused transformation and achieve success in the digital economy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c375aa0e-49b4-468d-8d67-c5312657fb42.png","url":"https://www.softwareadvice.co.uk/software/402434/emojot","@type":"ListItem"},{"name":"XEBO.ai","position":7,"description":"XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business and take decisive actions.\n\nXEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. S2C can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows users to collect feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9247d130-660c-4df9-ad18-e2f6aa775477.png","url":"https://www.softwareadvice.co.uk/software/337164/survey2connnect","@type":"ListItem"},{"name":"ServoDesk","position":8,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.co.uk/software/179890/simplisys-service-desk","@type":"ListItem"},{"name":"SimpleWorks","position":9,"description":"SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large enterprises in the Asia Pacific, Middle East, and North Africa regions. With headquarters in Singapore and development centers in Nagpur and Hyderabad, Simpleworks ensures high scalability and adheres to ISO 27001:2013 standards, providing a reliable and secure platform. Our expertise extends beyond the Asia Pacific region, allowing businesses in the Middle East and North Africa to leverage SimpleCRM's robust features and capabilities to streamline customer relationship management and drive business growth. With our comprehensive solution, businesses in these regions can enhance customer experiences, optimize processes, and achieve their CRM objectives with confidence.\n\nThe solution offers a diverse portfolio of products tailored to meet various business requirements. It includes an Omnichannel Support Centre System, Omnichannel Lead Management System, Marketing Automation, Sales Mobile App, Smart AI Chatbot, Digital Account Opening Solution (Mobile App & Bot), and AI-Based Predictive Analytics. This comprehensive range of products empowers businesses to streamline customer support, optimize lead management, automate marketing processes, enhance sales activities, and harness the power of AI for intelligent decision-making.\n\nBacked by a team of approximately 100 dedicated professionals with vast experience in over 400 CRM projects, SimpleCRM provides robust product support. The company has a global presence with sales and support offices and partners worldwide, ensuring exceptional service and assistance. With a track record of successful delivery and expertise gained from over 350 software projects, Simpleworks serves a notable customer base that includes prominent insurance and banking organizations across Asia.\n\nWhether catering to large enterprises with CRM users ranging from 500 to 5,000+ or SMBs with CRM users ranging from 5 to 500, SimpleCRM caters to the diverse needs of businesses in the Middle East, North Africa, South Asia, and Southeast Asia regions. Offering impressive product capabilities, reliable support, and extensive industry experience, SimpleCRM from Simpleworks emerges as the ideal CRM solution for businesses seeking to optimize customer management, drive growth, and stay ahead in a competitive market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cf34641-fc97-48f2-9529-e85ec1d5f46c.png","url":"https://www.softwareadvice.co.uk/software/335891/simplecrm","@type":"ListItem"},{"name":"Remedyforce","position":10,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"Simplify360","position":11,"description":"Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels.\n\nSimplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.softwareadvice.co.uk/software/344684/simplify360","@type":"ListItem"},{"name":"Bizzmine","position":12,"description":"Designed for businesses in pharmaceuticals, food and beverage, logistics and other industries, Bizzmine is a cloud-based and on-premise solution that helps streamline workflow management. Key features include digital forms, audit trails, calibration management, custom workspaces, task lists, master data management and more.\n\nThe platform gives businesses an automated way to track and analyze their internal and external audits. The customizable audit form collects all the relevant data, while corrective actions are tracked with ease. Additionally, it enables users to manage documents in a structured way and track any issues that arise during the document creation process. Pricing is based on monthly or annual subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7303de95-043a-4a57-b565-43957cf6dc3b.png","url":"https://www.softwareadvice.co.uk/software/194923/bizzmine","@type":"ListItem"},{"name":"Rely","position":13,"description":"Rely helps businesses capture, manage and report on workplace issues, guiding the team through a fair and compliant process, eliminating the guesswork and saving time. By using powerful analytics and data collection, Rely pinpoints trends and hotspots, giving valuable insights into the organization's dynamics and enabling teams to address underlying issues effectively.\n\nRely also lets administrators learn from past incidents and near misses. Leaders can share these valuable insights with the team, fostering a culture of continuous improvement. \n\nRely provides a safe platform for employees to report concerns, promoting open communication and trust. The system guides teams through the process, ensuring that they follow the organization's policies every step of the way. With certified guides, tasks, and integrations, you can conduct thorough investigations with confidence, ensuring fairness and consistency throughout.\n\nBy staying compliant with policies, Rely helps supervisors manage risks and protect the organization from legal and reputational pitfalls. Rely brings data, processes, policies, reports, and more into a centralized interface, making it easy to access and collaborate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2358599-c23b-4cc3-a3d8-620c62edb8f2.png","url":"https://www.softwareadvice.co.uk/software/399744/rely","@type":"ListItem"},{"name":"Intouch Insight CX Platform","position":14,"description":"The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. \n\nIt is a scalable Customer Experience (CX) Intelligence solution designed to drive actionable insights from all customer touchpoints, in order to align operational delivery with customer expectations.\n\nWhen combined with our leading Mystery Shopping and Audit managed services, the platform offers unparalleled capabilities for multi-location businesses. Data collected through our Mystery Shopping and Audit services is delivered seamlessly into the Core Platform so customers can take advantage of the robust reporting capabilities.\n\nKey features of the Intouch Platform include custom reporting, sentiment analysis, predictive analytics, case management, automation, and auditing and feedback collection. \n\nThe CX platform powers all individual products, giving users the functionality they need to get started today, with the ability to easily scale as their needs grow into the future.\n\nIt integrates with several third-party applications such as Salesforce, Oracle, NetSuite, SAP Analytics, Shopify, Jira Software, Slack and more. Pricing is available on request and support is extended via phone, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ac3e814-1611-4e22-b0fd-061e5b1e9b1b.png","url":"https://www.softwareadvice.co.uk/software/169291/liacx","@type":"ListItem"},{"name":"BPI System","position":15,"description":"The BPI System CAPA Software is the key to meeting these challenges and creating highly efficient and responsive business processes. CAPA is a type of management discipline that integrates people, content, and enterprise applications by combining a process-centric and cross-functional approach.\n\nBPI System CAPA Software is a process management software that improves visibility and control of business processes through a user-friendly, human-centric solution. The solution encourages continuous process improvement throughout the organization. It manages every stage of the organizational lifecycle, from modeling and optimization to automation, execution, and monitoring.\n\nDelivering a better understanding of the business, greater process agility, and a bigger impact on strategic planning results, BPI System’s process management solution allows people to work more efficiently, improving complex process orchestration while also sustaining strategic objectives.\n\nThis tool allows you to use events, activities, tasks, decisions, streaks, and other elements to quickly create executable, drag-and-drop processes in a 100% web environment. Users can quickly create processes and business rules, add functional roles, create user-friendly interfaces, customize forms, and manage all related content in an integrated way.\nBPI System BPM solves the challenges of people-to-business interaction using task management and collaborative resources. Users can monitor and gain visibility by tracking real-time processes, using mobile devices such as tablets and smartphones. The Live Dashboards help in making decisions and resolving specific situations.\n\nBPI System CAPA software also includes enterprise-level capabilities such as monitoring for business activities and metrics, decision management, document management, quality assurance, system integration tools, and dashboards. It can store process models in a repository with full version control, hierarchical categorization, search capability, and role-based security for controlled access to each model. In short, \n\nBPI System CAPA Software delivers process control to the business while allowing IT to change its focus from maintenance to driving innovation.\n\nReduces the number of FTEs (full-time employees) needed to perform non-value-added functions within the organization.\n\nCuts overtime labor costs by automating and optimizing manual tasks, thereby directly reducing outbound cash flow.\n\nSignificantly lowers the amount of time spent responding to customer inquiries by continuously improving and monitoring customer service processes.\n\nEliminates revenue losses by enforcing rules and processes related to strategic planning mandates.\nAvoids audit fees by providing a means to quickly create processes to track compliance efforts.\n\nPromotes collaboration between IT and business users to document and implement the process.\nMonitors the performance of individual processes or aggregates and potentially identifies trends.\n\nTransforms raw process data into valuable process intelligence to drive strategy and business performance enhancement\n\n\nIncreases customer retention rate, reputation, market share, and revenue by improving customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d7f28b86-b60e-4b9b-857e-6c19b4b52759.png","url":"https://www.softwareadvice.co.uk/software/127513/qualitech-solutions","@type":"ListItem"},{"name":"easiware","position":16,"description":"A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a true performance accelerator.\n\nThe platform centralizes and enriches customer knowledge by bringing together all interactions, contexts, and signals related to customers. This unified view enables Customer Service teams to better understand each situation and provide more relevant and personalized responses.\n\nWith integrated artificial intelligence, easiware guides teams in real time toward the best decisions to improve interaction quality and strengthen customer relationships.\n\nBy combining omnichannel request management, intelligent data use, and satisfaction monitoring, easiware enables companies to make their Customer Service a true lever for performance and loyalty.\n\nCustomer data is hosted in France on secure infrastructures, certified HDS and ISO 27001, and compliant with GDPR, ensuring the protection and sovereignty of customer information.\n\nAdditionally, easiware is UGAP-listed via SCC.\n\nFinally, easiware is a 100% French solution, with teams, development, and support located in France, providing closer proximity and faster responsiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3cd6cda2-7f46-4b94-b244-a46c25e0ebc0.png","url":"https://www.softwareadvice.co.uk/software/305073/easi-crm","@type":"ListItem"},{"name":"SmartSolve","position":17,"description":"SmartSolve is an enterprise-class quality management software for automating quality, supplier, regulatory, and risk management. With SmartSolve, organizations are empowered with best-practice workflows, document and process management, electronic signatures, audit trails, dashboards, and analytics. SmartSolve can be used to manage all aspects of the Quality Management System (QMS) with the ability to automate the most complex processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b80a509-8285-4ee5-89a1-e6bb0db8d545.png","url":"https://www.softwareadvice.co.uk/software/154717/smartsolve","@type":"ListItem"},{"name":"Case IQ","position":18,"description":"Case IQ is a cloud-based investigative case management solution that helps organizations track and manage workplace incidents on a unified dashboard. It offers an intuitive and configurable interface to address a wide range of case types including ethics and compliance violations, HR issues, corporate fraud, security incidents and more. With a focus on security, privacy and compliance, the platform provides investigation teams with the tools they need to mitigate risks and promote an ethical culture. Key features include compliance monitoring, audit management, whistleblowing, third-party risk management and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25085e79-da1e-4195-9ba6-0856fc287d00.png","url":"https://www.softwareadvice.co.uk/software/138289/Case-IQ","@type":"ListItem"},{"name":"Wowdesk","position":19,"description":"WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries.\n\n\nKey features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements.\n\n\nWowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/511a8aa9-1c97-43f0-a4c3-35f54e5b2676.png","url":"https://www.softwareadvice.co.uk/software/75405/wowdesk","@type":"ListItem"},{"name":"LiveCaller","position":20,"description":"LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients' contact details in a centralized repository and monitor live conversations on a unified platform.\n\n\nKey features of LiveCaller include analytics, queue management, canned responses, user groups and role-based permissions. Managers can gain insights into customer satisfaction rates, key performance indicators (KPIs) and average response time, among other metrics on a cloud-based dashboard. Additionally, agents can access received messages in a collaborative inbox and utilize co-browsing capabilities to respond to clients' queries in real-time.\n\n\nLiveCaller integrates with third-party communication channels including Facebook Messenger, Viber and Telegram. The product is available on monthly or annual subscriptions and support is extended via phone, email, community forums and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16977cd8-16a4-4c41-ad78-7f0c067d3e1f.png","url":"https://www.softwareadvice.co.uk/software/370389/livecaller","@type":"ListItem"},{"name":"ELMA365","position":21,"description":"ELMA365 is a cloud-based and on-premise business process management (BPM) software designed to help government organizations and enterprises build corporate applications without coding. It includes several modules for the management of customer relationships, document management and robotic process automation.\n\nThe application provides a graphic designer, which lets administrators model, execute, control, improve and integrate processes on a centralized dashboard. Businesses can utilize electronic document workflows to assign tasks, facilitate contract or invoice approvals, process finances, generate office notes and more. Additionally, it provides automatic number assignment, number reservation and direct numbering capabilities to automate accounting and back-office processes. \n\nIt offers a CRM solution, which allows businesses to capture leads, organize client profiles in segments, perform audio calling using IP telephony and customize the system’s parameters to improve sales. Pricing is available on annual, quarterly and half-yearly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1cf5c7b3-5f51-4d13-8d07-e29f51045e93.png","url":"https://www.softwareadvice.co.uk/software/340962/elma365","@type":"ListItem"},{"name":"Workpro Complaints Management System","position":22,"description":"Workpro Complaints is a complete complaints management solution. From simple issues to complex investigations, Workpro gives you complete visibility and control of every part of the process, ensuring fair and consistent treatment for all customers. \n\nWorkpro drives Compliance, Consistency & Control in complaints handling:\n\nCOMPLIANCE \n•\tCustom workflows guide case managers, so policies & regulations are always followed correctly. \n•\tFull accountability and transparency is guaranteed by a chronological audit trail.\n•\tAlerts & notifications ensure deadlines are not missed. \n•\tThe built-in standard reports library means management reports are easily generated.\n\nCONSISTENCY\n•\tConsistent workflows & historic complaints case information enables colleagues to pick up cases and queries quickly. \n•       Meaningful categorization and reliable data collection help you generate accurate reports. \n•\tAll data and documents are stored in one place, improving complaints case coordination and eliminating duplication.\n•\tEmail & letter templates save time, reduce errors,  and ensure professional communication. \n\nCONTROL\n•\tDashboards give clear visibility of who needs to do what & highlight issues so that corrective action can be taken.  \n•\tReal-time complaints status & team performance can be monitored against targets. \n•\tSpot complaints trends and analyse root causes to improve products & services. \n\nWorkpro is easy to use, cost-effective and specifically developed for complaints to meet the demands of complaints casework. \n\nWorkpro comes pre-configured with a number of “out of the box” features ready to use. These tools that come as standard are designed to get you up and running quickly and deliver proven best practice complaint management processes. \n\nWorkpro is also extremely flexible, customisable and scalable. Many elements of the system can be maintained by authorised System Administrators with training from us. Look up lists, targets, and terminology can be easily amended to reflect your policies and processes.\n\nWorkpro is hosted in UK-based, state-of-the-art data centres. Our Software-as-a-Service includes advanced security monitoring and Disaster Recovery as standard:\n•\tDouble-encrypted backups stored off-site\n•\tDisaster Recovery provision with a second standby system in another data centre.\n•\tISO27001 accredited, UK-based data centres\n•\t24/7/365 Managed Cyber Security Service\n\n\nTHE EXPERTS IN COMPLAINTS CASE MANAGEMENT SYSTEMS\n\nWorkpro is developed by Computer Application Services Ltd (CAS), specialists in Complaints case management systems as well as case management for employee relations, information requests (FOI, GDPR, SAR, EIR) and other regulatory casework. \n\nCAS has over 17 years’ worth of experience in case management systems, and we supply Workpro software to the public & private sectors throughout the UK and overseas.\n\nCAS is an employee-owned company, and every team member takes a personal interest in making Workpro a fantastic product. Our team is friendly, professional & approachable and aims to make sure that your solution is exactly what you need.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4b95c84-c9f2-45a6-84f0-2fd8f444e647.jpeg","url":"https://www.softwareadvice.co.uk/software/304160/workpro-complaints-management-system","@type":"ListItem"},{"name":"WorkHub Tasks","position":23,"description":"WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promote teamwork across an organization. With its robust user roles and data privacy features, it provides a secure platform for creating tickets from various sources, including email and the web. Moreover, its integrated escalation management feature ensures tasks are completed promptly and accurately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e78be299-b9ed-439a-bb24-f9e2a2d8c590.jpeg","url":"https://www.softwareadvice.co.uk/software/356972/workhub-tasks","@type":"ListItem"},{"name":"IntellaQuest","position":24,"description":"IntellaQuest is a cloud-based platform that helps companies streamline their business processes and integrate with all of their business systems. It provides solutions for specific industries like automotive, chemicals, electronics, manufacturing, aerospace and more. \n\nIntellaQuest QMS helps organizations maintain regulatory compliance, improve productivity, and promote quality while simplifying their compliance reporting process. Its intuitive user interface, easy-to-use navigation tools and customizable dashboards provide real time visibility into employee training activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76339e3c-dd0e-496f-95b5-ede59d4d2252.png","url":"https://www.softwareadvice.co.uk/software/290984/pmquest","@type":"ListItem"},{"name":"Matrix Requirements","position":25,"description":"Spend your time building Medical Devices, not on paperwork!\n\nhttps://matrixreq.com/\n\nMatrix Requirements is helping medical device companies to easily and efficiently manage their design and quality system.\nOur products make your life easier by managing your medical device requirements, specifications, risks and tests ensuring full traceability and making sure you comply with all the regulations for your quality system.\nMatrix Requirements GmbH is ISO 13485 and ISO 27001 certified.\n\nMatrixALM - Application Lifecycle Management for medical devices:\nOur ALM solution helps your team build medical devices with less stress.\nInstead of writing big Word documents and trying to maintain Excel files for traceability and risks, MatrixALM allows you to update user and system requirements. Also technical specifications, tests, test results, risks and everything else you need to document for your design, can be created in an agile way.\nLet your whole team participate and benefit from up-to-date documentation!\nThis product offers you a leaner and more efficient design processes, a requirement, risk, test and change management with full traceability, a complete design history file of your product and more time to focus on building your medical device.\n\nMatrixQMS - Quality Management System for medical devices:\nOur QMS solution helps your team build a great quality system.\nMatrixQMS helps you to bridge the gap between the engineering teams and the quality department. It allows your RA/QA consultants to focus on the important things!\nThis product offers you a lean quality management system, a traceability from regulatory requirements to processes and work instructions with automated gap analysis, a support for your quality manual for ce marking and/or fda clearance and a process management with risk analysis integration.\n\n\nOur benefits:\n\nMatrix Requirements focus solely on medical devices and have a knowledgeable team of medical device engineers who can offer you quick and efficient online support. Matrix Requirements GmbH is ISO 13485 and ISO 27001 certified. And the team is composed of medical device engineers with offices in Belgium, Germany, France, US, and so on.\nWe support large multi nationals as well as startups. A free setup and configuration support is also offered to fit your processes. \n\nOur lean applications are highly customizable to fit all your needs. Plus, as a dynamic and growing company we adjust our products continuously with the needs of your markets.\n\nYou can connect Matrix with your favorite tools: Github, Gitlab, Broadcom Rally, Phabricator, Slack, Jira, YouTrack and so on.\n\nMatrix Requirements give access to the design to the whole team through a simple and online solution gives a higher visibility to the team and frees up the managers’ time leading to better products in less time.\n\nIt unleashes the knowledge of your QA experts removing the need to do low skill documentation tasks.\n\nMatrix makes also paperless projects and processes bring efficiency, security and business velocity.\n\nBesides, the software ensure certification success through consistent and compliant documentation.\n\nMany features are available on our software such as Requirements Management, Risk Module, Test Module, Traceability, Predefined or Customizable Project Templates, Hierarchical Data Structure, Live Traceability Verification, File Attachments, Full, Session Comments, Project Analysis Reports, Controlled Documents, Document Templates, Electronic Signatures, JIRA Clouds Plug-in, Project Templates and much more.\n\nCome visit us on ou website: https://matrixreq.com/\nWant to know more about it, register for a demo with us (in English, French, German or Dutch): https://matrixreq.com/\nOr try it for free: https://matrixreq.com/#sign-up-modal","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02693576-55d7-43b7-b73e-c594dd38a426.png","url":"https://www.softwareadvice.co.uk/software/336473/matrix-requirements-medical","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/499/complaint-management/software?page=3#itemlist","numberOfItems":25}
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