---
description: Page 9 - Discover the best Customer Communications Management Software for your organisation. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 9 - Best Customer Communications Management Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) > [Page 9](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9)

# Customer Communications Management Software

Canonical: https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software

Page: 9 / 13\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=8)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=10)

-----

## Products

1. [Quidget](https://www.softwareadvice.co.uk/software/449752/Quidget) — 4.8/5 (4 reviews) — Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient...
2. [NFON Contact Center](https://www.softwareadvice.co.uk/software/524615/Contact-Center-Hub) — 4.3/5 (4 reviews) — NFON Contact Center Hub is a cloud-based customer support solution. It integrates multiple communication channels suc...
3. [VoyagerNetz](https://www.softwareadvice.co.uk/software/450989/VoyagerNetz) — 5.0/5 (4 reviews) — VoyagerNetz is a customer relations communication solution that helps businesses deliver engaging experiences. The pl...
4. [ViaDialog](https://www.softwareadvice.co.uk/software/509293/ViaFlow) — 5.0/5 (4 reviews) — Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer ex...
5. [ActivEngage](https://www.softwareadvice.co.uk/software/98966/activengage) — 5.0/5 (3 reviews) — ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying ex...
6. [AlphaChat](https://www.softwareadvice.co.uk/software/190594/alphachat) — 5.0/5 (3 reviews) — AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eC...
7. [Support.cc](https://www.softwareadvice.co.uk/software/318352/support-cc) — 5.0/5 (3 reviews) — Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer su...
8. [Kipsu](https://www.softwareadvice.co.uk/software/187000/kipsu) — 4.7/5 (3 reviews) — Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in ...
9. [CloudContactAI](https://www.softwareadvice.co.uk/software/240039/cloudcontactai) — 5.0/5 (3 reviews) — CloudContactAI provides an ability enhance to the sales process because customers are no longer responding to emails ...
10. [Gnatta](https://www.softwareadvice.co.uk/software/135403/gnatta) — 4.7/5 (3 reviews) — Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to la...
11. [FCI Customer Communication Management](https://www.softwareadvice.co.uk/software/356930/fci-customer-communication-management) — 4.7/5 (3 reviews) — FCI CCM Software is an omnichannel customer communication management solution with features such as detailed insights...
12. [Flexio](https://www.softwareadvice.co.uk/software/403485/flexio) — 4.0/5 (3 reviews) — Flexio is a platform designed to simplify the management of your Accounts Receivable and ensure timely payment. By in...
13. [virsaic](https://www.softwareadvice.co.uk/software/434662/virsaic) — 5.0/5 (3 reviews) — virsaic is a digital ecosystem that helps businesses manage customer communications and digital interactions across m...
14. [Apteco PeopleStage](https://www.softwareadvice.co.uk/software/426008/apteco-peoplestage) — 4.7/5 (3 reviews) — Apteco PeopleStage is a campaign automation software that creates, manages, and delivers automated, personalized mark...
15. [Voizee](https://www.softwareadvice.co.uk/software/528290/Voizee) — 4.7/5 (3 reviews) — Voizee is a business communication platform that helps businesses connect with customers more effectively. The platfo...
16. [OptCulture](https://www.softwareadvice.co.uk/software/474525/OptCulture) — 4.7/5 (3 reviews) — Build your own loyalty program, engage customers, increase customer retention, and drive repeat purchases with OptCul...
17. [Yalt](https://www.softwareadvice.co.uk/software/519516/Yalt) — 5.0/5 (3 reviews) — Yalt: Comprehensive Digital Loyalty Solutions to Drive Engagement and Retention Yalt is a dynamic digital loyalty pla...
18. [Intaker](https://www.softwareadvice.co.uk/software/508139/Intaker) — 4.7/5 (3 reviews) — Intaker is an AI-enabled conversational platform designed to help law firms improve their marketing and client acquis...
19. [Azuba CCM Platform](https://www.softwareadvice.co.uk/software/206935/napersoft-ccm) — 4.7/5 (3 reviews) — Customer expectations are higher than ever, and the ability to communicate effectively across multiple channels is no...
20. [hellomateo](https://www.softwareadvice.co.uk/software/514021/Mateo) — 5.0/5 (3 reviews) — Hellomateo is a cloud-based customer communication management platform that helps businesses manage relationships thr...
21. [Birdeye Messaging](https://www.softwareadvice.co.uk/software/337928/birdeye-messaging) — 4.5/5 (2 reviews) — Birdeye Messaging is an omnichannel customer communication solution that helps businesses utilize the built-in all-in...
22. [Membit](https://www.softwareadvice.co.uk/software/367828/membit) — 4.5/5 (2 reviews) — For compliant, monitored employee WhatsApp. Membit Compliant Conversation Platform makes employee’s personal communic...
23. [Square Messages](https://www.softwareadvice.co.uk/software/389038/square-messages) — 3.5/5 (2 reviews) — Through web, email, and text messaging Square Messages makes it easy for businesses to communicate with customers and...
24. [OpenText Communications](https://www.softwareadvice.co.uk/software/249159/exstream) — 5.0/5 (2 reviews) — OpenText Exstream is a cloud-based customer communications management platform that helps businesses securely connect...
25. [tele-LOOK](https://www.softwareadvice.co.uk/software/354566/tele-look) — 4.5/5 (2 reviews) — tele-LOOK – The Zero-Barrier Live Video Support Solution Product Overview: tele-LOOK is a cloud-based live video supp...

-----

Page: 9 / 13\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=8)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=10)

## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.co.uk/directory/4398/mobile-marketing/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice UK","url":"https://www.softwareadvice.co.uk/","@type":"WebSite","@id":"https://www.softwareadvice.co.uk/#website","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Communications Management Software","description":"Page 9 - Discover the best Customer Communications Management Software for your organisation. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9","about":{"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9#webpage","mainEntity":{"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9#itemlist"},"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"Page 9","position":3,"item":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Page 9 - Best Customer Communications Management Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Quidget","position":1,"description":"Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient way to provide support without extra resources. With Quidget, you can set up an AI assistant in minutes. Your AI assistant will quickly learn from your own data, FAQs, or website, so it’s ready to provide accurate, on-brand answers 24/7.\n\nQuidget offers powerful support for both customer service and sales teams. With the AI Sales Agent, you can capture leads and even schedule meetings via Calendly, turning inquiries into opportunities.\n\nIntegrations with platforms like Zendesk and Euphoric.ai help streamline customer service, allowing the AI to hand off complex issues to a human when needed. Plus, Quidget’s multi-language support makes it easy to connect with a global audience—your AI will automatically respond in the language your customer uses.\n\nWhy Quidget?\n1. Quick, No-Code Setup: Deploy in minutes without coding.\n\n2. Personalized Answers: Delivers responses based on your real data for accurate, reliable support.\n\n3. Seamless Handover: Sends complex requests to human agents through Zendesk or Euphoric.ai.\n\n4. Global Reach: Multi-language support adapts to each user’s language.\n\n5. Sales-Friendly: Integrates with Calendly to help capture leads and schedule meetings.\n\n6. 24/7 Availability: Supports customers anytime with consistent, instant responses.\n\n7. Secure & Compliant: GDPR and PSI DSS standards ensure data safety.\n\n8. With Quidget, you can simplify customer support, save time, and increase efficiency—all with a customized AI that fits your brand. \n\n9. From small businesses to large teams, Quidget gives you the tools to boost service, streamline sales, and scale effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e671d6e-798c-42de-be2b-7c47ffc003ca.png","url":"https://www.softwareadvice.co.uk/software/449752/Quidget","@type":"ListItem"},{"name":"NFON Contact Center","position":2,"description":"NFON Contact Center Hub is a cloud-based customer support solution. It integrates multiple communication channels such as voice, email, chat and social media into a single platform. The solution is designed for businesses of all sizes.\n\nNFON Contact Center Hub uses artificial intelligence to streamline workflows and enhance customer interactions. Its AI-driven features automate repetitive tasks, allowing agents to focus on improving customer service. Additionally, the platform provides a centralized customer history, giving agents complete visibility into past interactions, enabling them to offer personalized support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc7c93ce-587a-4799-b83f-15d80bc16de2.png","url":"https://www.softwareadvice.co.uk/software/524615/Contact-Center-Hub","@type":"ListItem"},{"name":"VoyagerNetz","position":3,"description":"VoyagerNetz is a customer relations communication solution that helps businesses deliver engaging experiences. The platform caters to various industries, such as community organizations, sports and recreation facilities, and educational institutions. It provides tools to streamline communication and engage with communities.\n\nThe VoyagerNetz suite includes Engage, which allows customers to easily reach the right teams and ask questions through an intuitive communication solution. Reach enables streamlined and targeted text-based communication. FollowYourInterest allows communities to discover, connect, and follow their interests. The platform also offers solutions for delivering experiences while adhering to regulations, such as Rainout/Cancellation Alerts and compliance features for FOIA, TCPA, A2P10DLC, and more.\n\nWith its user-friendly interface and powerful features, VoyagerNetz empowers businesses to enhance customer relations, streamline communication, and deliver exceptional experiences that keep communities engaged. The platform's comprehensive approach makes it a valuable tool for organizations looking to strengthen connections with their audiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f13690c-4a9f-434d-8688-be60097ea512.png","url":"https://www.softwareadvice.co.uk/software/450989/VoyagerNetz","@type":"ListItem"},{"name":"ViaDialog","position":4,"description":"Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer experiences across every channel. Built to support customer service, sales, and marketing teams, Viadialog centralizes all customer interactions into a centralized platform powered by automation, real-time data, and routing.\n\nWith Viadialog, companies can manage volumes of conversations across email, phone, live chat, SMS, WhatsApp, and social media. The platform uses AI to help streamline workflows, automate repetitive tasks, and provide agents with suggestions and contextual insights. The platform includes conversational AI with natural language technology and voice and text AI chatbots. ViaDialog also offers customer interaction analysis for data collection and analysis, outbound call campaigns, and custom customer relationship solutions with API modules. Additionally, the platform provides AI add-ons for enhanced customer experience and agent performance management, as well as automated transcription, summarization, sentiment analysis, and multi-channel integration.\n\nThe platform is designed with AI modules for streamlined management of complex interactions and quality monitoring for service enhancement and sales boost. ViaDialog offers a wide choice of connectors for integration with third-party platforms. The platform also features real-time data dashboards for call management, GDPR compliance and ISO 22301 certification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.softwareadvice.co.uk/software/509293/ViaFlow","@type":"ListItem"},{"name":"ActivEngage","position":5,"description":"ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying experience of customers through guided assistance. Features include lead routing, real-time escalations, automated form fill, reporting and analytics.\n\n\nActiveEngage comes with a PreRead feature, which enables sellers to create responses for customer queries before the message is received. It allows agents to manage chat queues, share media files with buyers and provide information through SMS, pay-per-click ads, social media and more. Moreover, supervisors can handle issues such as overbooking, time conflicts or missed appointments. \n\n\nActivEngage offers integration with various third-party applications such as Facebook Messenger, Carfax, Lotlinx, XTime, DealerSocket and more. It comes with mobile applications for iOS and Android. Pricing is available on request and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56111f7b-cdaa-443c-a608-5441e3f8eac4.png","url":"https://www.softwareadvice.co.uk/software/98966/activengage","@type":"ListItem"},{"name":"AlphaChat","position":6,"description":"AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' support requests to specific agents, set up context-specific responses and configure role-based access permissions for team members.\n\nUsing AlphaChat, organizations can create virtual assistants and prioritize the handover of requests from chatbots to agents based on skills, URLs or topics. Supervisors can utilize the system to gain insights into average response time, chatbot accuracy and solve rates and the number of received messages. Additionally, businesses can manage support tickets and add or delete agents according to requirements.\n\nAlphaChat's pricing is based on request and support is extended via live chat, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfac3e0e-0534-4ee7-b2ac-3a1712b96526.png","url":"https://www.softwareadvice.co.uk/software/190594/alphachat","@type":"ListItem"},{"name":"Support.cc","position":7,"description":"Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer support. Users can handle client interactions, inquiries, issues, feedback, and surveys on the platform. It allows businesses to manage customer discussions across email, phone, chat, social media, and instant messaging, boost agent efficiency with smart automation, offer self-service and branded help centers, and measure critical performance indicators.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f97999-8a30-4ee4-9976-1663b3721c84.png","url":"https://www.softwareadvice.co.uk/software/318352/support-cc","@type":"ListItem"},{"name":"Kipsu","position":8,"description":"Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in the retail and hospitality sectors streamline communication with customers via SMS, in-app messages and over-the-top (OTT) messengers, among other channels. Professionals can gain insights into average response time, staff performance, number of sent messages and total conversations on a centralized dashboard.\n\n\nKey features of Kipsu include reporting, notifications, internal team communication, HIPAA compliance and third-party integration. Shopping centers can maintain a record of common requests and answer clients' queries in real-time. Additionally, airport operators can communicate with customers in cases such as wayfinding, maintenance, feedback, accessibility requests and more.\n\n\nKipsu offers mobile applications for Android and iOS devices, which help professionals send messages and receive alerts about overdue responses or assigned conversations. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dbb0588b-b971-445c-9382-8beeea488e22.png","url":"https://www.softwareadvice.co.uk/software/187000/kipsu","@type":"ListItem"},{"name":"CloudContactAI","position":9,"description":"CloudContactAI provides an ability enhance to the sales process because customers are no longer responding to emails or phone calls. The unique ability to send and respond directly to text messages will increase sales.\n\nBased on the success of sales campaign, teams may even begin to use CloudContactAI to help recruit employees. By texting the current customer database, managers may be able to fill all of the open hourly staff positions in preparation for the winter busy season.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03c05d53-1e35-4fab-9d40-96471ce79e21.png","url":"https://www.softwareadvice.co.uk/software/240039/cloudcontactai","@type":"ListItem"},{"name":"Gnatta","position":10,"description":"Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.\n\n\nUsing the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities. \n\n\nIt can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e70f17a-adee-4981-ada1-904e5bc526e9.png","url":"https://www.softwareadvice.co.uk/software/135403/gnatta","@type":"ListItem"},{"name":"FCI Customer Communication Management","position":11,"description":"FCI CCM Software is an omnichannel customer communication management solution with features such  as detailed insights, personalized communication, and business process automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6386f08a-5f59-4041-b483-15d3861c5cea.png","url":"https://www.softwareadvice.co.uk/software/356930/fci-customer-communication-management","@type":"ListItem"},{"name":"Flexio","position":12,"description":"Flexio is a platform designed to simplify the management of your Accounts Receivable and ensure timely payment. By integrating with ERPs and accounting software, Flexio automates billing-related operations and eliminates manual, tedious, and error-prone processes.\n\nThis solution takes the burden of tracking accounts receivable off you and your collections team, freeing up valuable time. With our simple but important service, you'll have better visibility into your cash flow, which means you can make more informed financial decisions in a timely manner.\n\nWhatever industry or vertical you operate in or the size of your operation, Flexio is a perfect tool for the individual trader, such as an accountant, lawyer, or any small service provider, as well as for SMBs and large corporations. Flexio is easily adaptable to your needs. We offer different plans that fit the needs of each business, with specific features designed for the size of the organization.\n\nOur plans for businesses allow for collaboration by multiple users in managing the business's collections, granting permissions and customized access based on each user's role. This facilitates team management of collections and ensures that each member has access to relevant information.\n\nIf your company deals with a high volume of invoices, recurring or new customers, Flexio is the perfect solution. This collection software helps solve payment delays, reduces friction with customers, provides greater control over collections, and eliminates the errors and inconsistencies that are common in manual processes.\n\nFlexio is a web-based platform that doesn't require any downloads. Creating an account is easy - simply provide your name, company name, WhatsApp number, email, and password. With an internet connection, you can access the platform from anywhere in the world.\nOnce registered, you can connect your SAT account to import invoices daily and digitize your accounts receivable. With Flexio, you can set up customized collection follow-up plans that will automatically send messages to customers, reminding them of payment dates and notifying them when their invoices are overdue. These follow-up plans can be tailored to your company's collection policies, and messages can be personalized to meet the needs and relationships of each customer.\n\nWith Flexio you can have a clear view of your cash flow and income, enabling you to effectively track your accounts receivable and outstanding debts. When dealing with multiple customers and invoices, it can be difficult to keep an updated track of who has paid, leading to a lack of knowledge about your cash flow. However, with Flexio's reconciliation tool, you can quickly and intelligently identify bank revenue, ensuring that your records are accurate and up to date.\n\nAt Flexio, our commitment is to provide exceptional customer service. If you have any questions or issues, you can contact us through our online chat. We strive to offer a quick and efficient response time, tailored to the needs of our customers for each plan.\nFor our customers who have subscribed to one of our paid plans, we offer personalized attention via video call to provide an even more complete experience. In the Enterprise Plan, we also offer training and setup sessions, and assign an executive to your account to provide you with all the necessary support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd69701f-6f21-4ebf-a2aa-25519f9c7bc7.jpeg","url":"https://www.softwareadvice.co.uk/software/403485/flexio","@type":"ListItem"},{"name":"virsaic","position":13,"description":"virsaic is a digital ecosystem that helps businesses manage customer communications and digital interactions across multiple channels and devices, including outbound and inbound.\n\nvirsaic is a digital platform that allows businesses to streamline the entire customer lifecycle. It assists with delivering targeted outreach omnichannel marketing campaigns. It offers real-time document editing with approval workflows. The application allows teams to generate, deliver, and archive customer communications such as statements, bills, contracts, policies, notices, letters, and more. Users can streamline customer onboarding applications using web forms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35070e39-8d7b-499e-bb44-e5108c947188.png","url":"https://www.softwareadvice.co.uk/software/434662/virsaic","@type":"ListItem"},{"name":"Apteco PeopleStage","position":14,"description":"Apteco PeopleStage is a campaign automation software that creates, manages, and delivers automated, personalized marketing campaigns across multiple channels. The software orchestrates customer journeys by using triggered messages and carefully designed workflows to enable communication with customers at the most appropriate time.\n\nPeopleStage achieves high levels of personalization for every customer and channel by leveraging customer data to segment audiences and tailor content. The software integrates with existing marketing applications and tools through APIs to centralize data and enable a single source of truth. Campaign performance can be tracked at every stage and across every channel. With ongoing analysis of response data and A/B testing capabilities, it enables continuous optimization of campaigns. This ensures that messages are adapted based on data insights to maximize engagement over time. PeopleStage empowers marketers to automate multi-channel and multi-stage campaigns tailored to each customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c4af336-020c-433b-aef3-6fa7b87c6f84.png","url":"https://www.softwareadvice.co.uk/software/426008/apteco-peoplestage","@type":"ListItem"},{"name":"Voizee","position":15,"description":"Voizee is a business communication platform that helps businesses connect with customers more effectively. The platform offers a suite of tools to streamline sales and customer engagement. Voizee caters to a range of industries, from small local businesses to large organizations.\n\nThe platform includes business texting with 2-Way SMS and Mass SMS capabilities. Voizee also provides a virtual phone system, allowing users to add a business line and set up an IVR, call flow and call forwarding.  Additionally, the conversation widget enables multi-channel interactions, connecting businesses with website visitors through voice, live chat, 2-way texting, video, and social messaging. To further streamline communications, Voizee offers a shared inbox that centralizes all customer conversations into a single dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79386097-c26e-4776-8486-e295b95cc120.jpeg","url":"https://www.softwareadvice.co.uk/software/528290/Voizee","@type":"ListItem"},{"name":"OptCulture","position":16,"description":"Build your own loyalty program, engage customers, increase customer retention, and drive repeat purchases with OptCulture! At OptCulture we integrate directly to your point of sale system, e-commerce platform, and even physical forms. Leverage your data to create customer specific Email, SMS, and Whats App campaigns, or use your own branded App to send push notifications. Electronic Receipts custom designed and branded for your business, track able referral programs, and built in discount and promotional tools combined with all the relevant reporting make OptCulture an easy choice for Retailers to increase sales and grow their business!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fcbfd031-58dc-4356-840f-3f8d82f6d08f.png","url":"https://www.softwareadvice.co.uk/software/474525/OptCulture","@type":"ListItem"},{"name":"Yalt","position":17,"description":"Yalt: Comprehensive Digital Loyalty Solutions to Drive Engagement and Retention\n\nYalt is a dynamic digital loyalty platform built to support businesses of all sizes—whether local shops or nationwide chains—in cultivating customer loyalty, boosting engagement, and achieving sustainable growth. Through customizable loyalty programs and diverse marketing solutions, Yalt empowers businesses to deliver personalized experiences that drive repeat purchases, foster brand loyalty, and enhance revenue.\n\nCustomizable Features for Unique Loyalty Programs\n\nYalt offers a wide array of features, including cashback rewards, gift cards, digital stamp cards, and referral programs. These tools allow businesses to create tailored loyalty initiatives that resonate with their customers, building deeper connections and transforming occasional visitors into lifelong patrons. With scalable solutions, Yalt is equally effective for small businesses and large retail networks.\n\nUser-Friendly Interface for Seamless Setup\n\nYalt’s intuitive platform enables businesses to launch and manage loyalty programs without technical expertise. Its user-friendly dashboard offers clear insights into customer engagement, program performance, and marketing effectiveness, simplifying management and helping businesses optimize strategies for better results.\n\nFlexible and Scalable for Any Business\n\nYalt’s scalability ensures it grows with your business. From independent stores to large enterprises, the platform provides tailored solutions that align with your goals and audience. Customizable features, such as reward structures and communication methods, ensure every loyalty program fits the business’s unique vision.\n\nIntegrated Tools for Centralized Management\n\nYalt integrates seamlessly with over 50 POS systems, CRM tools, and marketing platforms. This centralized approach simplifies customer data management, loyalty tracking, and campaign execution, ensuring all tools work together to create a cohesive and efficient customer experience.\n\nReal-Time Analytics for Smarter Decisions\n\nWith Yalt’s advanced analytics, businesses can monitor customer behavior, program success, and ROI in real-time. Detailed reports provide actionable insights, enabling data-driven decisions to optimize marketing efforts and loyalty strategies, maximizing the impact on engagement and retention.\n\nMobile App and Loyalty Card Generator\n\nYalt includes a free loyalty card generator and mobile apps for iOS and Android. These tools enable businesses to create digital loyalty cards and provide customers with easy access to rewards through a seamless mobile interface. This enhances customer satisfaction and encourages active participation in loyalty programs.\n\nRetention-Boosting Rewards and Engagement\n\nYalt helps businesses drive retention by offering valuable rewards for repeat purchases. Cashback, gift cards, and referral programs incentivize customers to return, increasing retention rates and lifetime customer value. By keeping customers engaged, Yalt supports sustainable revenue growth.\n\nEnhanced Communication for Ongoing Engagement\n\nYalt’s suite of communication tools includes email marketing, SMS, and push notifications. These features enable businesses to maintain regular contact with customers, sharing updates on promotions, reward milestones, and special offers. Personalized messaging strengthens customer relationships and motivates loyalty program participation.\n\nGrow Your Business with Yalt\n\nBy turning occasional customers into brand advocates, Yalt helps businesses achieve long-term growth. Its customizable programs, seamless integrations, and powerful analytics ensure businesses can maximize ROI and build a loyal customer base. Whether boosting retention, increasing sales, or enhancing customer relationships, Yalt provides the tools to succeed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99fd543-8605-468b-90bd-b669c5e9a9a6.jpeg","url":"https://www.softwareadvice.co.uk/software/519516/Yalt","@type":"ListItem"},{"name":"Intaker","position":18,"description":"Intaker is an AI-enabled conversational platform designed to help law firms improve their marketing and client acquisition processes. It offers a range of automation tools to streamline various aspects of the client intake workflow.\n\nIntaker includes a website chat function with various pre-built chat scripts for different legal practice areas. This allows firms to personalize the chat experience for potential clients. Intaker features an interactive video component to make a positive first impression. Additionally, to enhance inbound call volume, the platform includes a live call connect and click-to-call widget that can turn website chat leads into phone calls.\n\nIntaker's workflow sequences and automation tools are intended to help law firms maximize revenue. The product's follow-up automation sends personalized email and text reminders to leads, encouraging them to take action. It automates internal workflows, such as reminding team members to attempt an intake call or request a document. Additionally, reporting features allow firms to monitor performance and optimize their automated processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd1d26da-3e46-42a7-8a11-17e525d9222b.png","url":"https://www.softwareadvice.co.uk/software/508139/Intaker","@type":"ListItem"},{"name":"Azuba CCM Platform","position":19,"description":"Customer expectations are higher than ever, and the ability to communicate effectively across multiple channels is not just an advantage—it's a necessity.  Azuba's Customer Communication Management (CCM) Platform steps in as a solution that aims to turn scattered communications into cohesive dialogues. Let's look at the features, advantages, and offerings of the Azuba CCM Platform to demonstrate why it remains a top choice for your healthcare organization.\n\nAzuba CCM Platform has revolutionized customer conversations. Azuba is built to tackle a challenge faced by organizations: handling fragmented communications that are spread across channels. By consolidating and optimizing interactions across channels, the platform eliminates inefficiencies, saves resources, and mitigates customer confusion typically associated with other systems.  Here's how Azuba CCM sets itself apart:\nA centralized communication hub serves as a reference point for all customer communications. Azuba CCM ensures uniformity and clarity across every channel.\nEquipped with tools for crafting experiences, the Platform empowers organizations to foster relationships with their clientele. Streamlined operations happen through the automation of tasks and optimization of workflows. Azuba CCM simplifies the management of communications at scale.\n\nTrusted by top players in different industries. The effectiveness of Azuba’s CCM Platform is proven by its adoption among leading organizations, including Health Care Service Corporation, Change Healthcare, United Healthcare, and Carelon Health Services, which rely on Azuba to manage their customer communications.\nState governments and financial institutions can also take advantage of the Azuba CCM Platform. These sectors can benefit greatly from the platform's handling of regulated communications.\n\nKey Features and Advantages\n\nAzuba’s CCM Platform is equipped with features aimed at improving communication efficiency and customer satisfaction. \n\nConsistent Brand Messaging – Azuba ensures that every communication aligns with the organization's brand identity through brand templates.\n\nSupport for Multiple Languages – The platform engages customers in over 80 languages to more effectively communicate with those who don’t speak English as their primary language.\n\nEfficient Document Creation – Editing and creating documents are easy with user-friendly templates based on Microsoft Word technology.\n\nTake advantage of all the Azuba CCM Platform's robust offerings. This platform provides a range of products tailored to meet an organization’s diverse needs.\n\nAzuba CCM Enterprise & Express – These platforms serve companies offering batch, interactive, and on-demand communication solutions.\n\nCCM Batch, Interactive, OnDemand Options – Scheduled and real-time communications are enabled through these features to enhance customer service and engagement.\nAzuba CCM Author provides tools for managing/customizing content, and Developer provides capabilities for further enhancing the Platform.\n\nThe Azuba Customer Communication Management Platform signifies a great advancement in how companies engage with their clients. By eliminating inefficiencies in communication systems, Azuba aids businesses in boosting satisfaction levels, fostering loyalty, and improving efficiency. Whether you belong to healthcare, government, finance, or other industries, Azuba's CCM Platform has the potential to transform your customer communications approach.\n\nLearn about the benefits of the Azuba CCM Platform for your company by scheduling a demonstration today. Explore how to convert scattered communications into dialogues that cultivate stronger connections with your customers while propelling your business toward success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bbe077d-04ac-44f8-96b4-3fbeec24c3f8.webp","url":"https://www.softwareadvice.co.uk/software/206935/napersoft-ccm","@type":"ListItem"},{"name":"hellomateo","position":20,"description":"Hellomateo is a cloud-based customer communication management platform that helps businesses manage relationships through WhatsApp and other messaging channels. It serves companies of all sizes across various industries such as retail, healthcare, fitness, optical, real estate, finance and hospitality. The platform includes a multichannel inbox that centralizes customer communications, enabling effective team collaboration through assignments and message tagging.\n\nAn AI assistant automates customer interactions while ensuring GDPR compliance. The Journeys feature allows businesses to create personalized customer experiences throughout the customer lifecycle. Tools for collecting Google reviews enhance local visibility, and a web widget increases website inquiries. Comprehensive analytics support data-driven decision making. Additionally, Hellomateo offers a mobile application to maintain customer connections on the go. Automated campaign capabilities include birthday greetings and appointment reminders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d853079-b79f-4df3-b343-009a3b39d65f.png","url":"https://www.softwareadvice.co.uk/software/514021/Mateo","@type":"ListItem"},{"name":"Birdeye Messaging","position":21,"description":"Birdeye Messaging is an omnichannel customer communication solution that helps businesses utilize the built-in all-in-one messaging inbox to access email, text messages, webchat, and voicemail from within a unified platform. It allows employees to respond to reviews, surveys, referrals, and more across multiple platforms, such as Instagram, Google, and Facebook.  \n\n Birdeye Messaging enables employees to conduct consultations, meetings, and appointments with customers via the video chat functionality, optimizing the customer engagement processes. Pricing is available on request and support is extended via live chat, email, phone, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c6e4f95-3c7e-4b90-aa69-c940a88df6ff.jpeg","url":"https://www.softwareadvice.co.uk/software/337928/birdeye-messaging","@type":"ListItem"},{"name":"Membit","position":22,"description":"For compliant, monitored employee WhatsApp.\n\nMembit Compliant Conversation Platform makes employee’s personal communication channels like WhatsApps compliant and efficient. \n\nCustomers expect personal and immediate service but businesses require stricter regulatory oversight. This tension causes bottlenecks and creates compliance risks. \nOrganizations can’t afford to ignore speed or compliance: They need a technological bridge to harness the power of digital  channels, with organizational oversight. One that is flexible to the ever-expanding customer needs while providing full visibility to regulators and the organization. \n\nMembit’s Compliant Conversation Platform ensures customer conversations are compliant and efficient. It automatically captures, integrates and empowers customer-conversations from employee's personal WhatsApps and chats. Customer conversations are synced to corporate CRMs and employees save time with capabilities like request routing, automation and tagging. \n\nIt provides a flexible way to leverage employees personal messaging and provide the compliance, visibility and efficiencies organizations demand. The platform is: \nEasy -Customers and employees keep using their same WhatsApp \nVisible - All customer conversations synced to your CRM \nFaster - Automatic workflows and routing speedup sales and service \n\nCustomer-facing teams in banking, insurance, automotive and telco rely on Membit for \n-100% compliance,\n-saving admin work by 80% and \n-delivering 100% corporate visibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f7b507ef-7019-4cba-ac18-43f5bfc00d1f.png","url":"https://www.softwareadvice.co.uk/software/367828/membit","@type":"ListItem"},{"name":"Square Messages","position":23,"description":"Through web, email, and text messaging Square Messages makes it easy for businesses to communicate with customers and colleagues. Square Messages is a communications platform designed to keep your customer communication in one place to rack conversations, and provide a receipt system to communicate with your customers. Square Messages is free and can integrate with other Square products such as Square Point of Sale (POS) and Square Marketing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/733ed7ca-a6db-4f1e-bfb0-f50f703b0b5e.png","url":"https://www.softwareadvice.co.uk/software/389038/square-messages","@type":"ListItem"},{"name":"OpenText Communications","position":24,"description":"OpenText Exstream is a cloud-based customer communications management platform that helps businesses securely connect information ecosystems to increase data discovery and analytics capabilities while also reducing risk. It provides a complete set of enterprise applications and learning services to address issues such as business growth through increased speed and scale, improved marketing response rates, and greater customer service responsiveness via real-time collaboration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9243fdf0-afcd-4a7b-b276-36d792bef23b.png","url":"https://www.softwareadvice.co.uk/software/249159/exstream","@type":"ListItem"},{"name":"tele-LOOK","position":25,"description":"tele-LOOK – The Zero-Barrier Live Video Support Solution\n\nProduct Overview:\ntele-LOOK is a cloud-based live video support software that empowers customer service teams, helpdesks, and field service organizations to solve technical issues remotely. By connecting experts directly to the smartphone camera of a customer or technician via a simple browser link, tele-LOOK eliminates the need for vague telephone descriptions and time-consuming email exchanges.\n\ntele-LOOK requires no app installation and no registration from the end-user. This \"zero-barrier\" approach ensures immediate acceptance and fast connection times, even with non-technical customers.\n\nCore Features for Visual Troubleshooting The platform is designed for pragmatic, efficient problem-solving without unnecessary complexity:\n\nLive Video Streaming: See exactly what the on-site person sees in high definition.\n\nScreen Sharing: A standout feature that allows agents to share technical drawings, wiring diagrams, or manuals from their desktop directly to the remote smartphone screen.\n\nWhiteboard & Annotations: Draw markers, arrows, or circles on the live image to guide the user’s hand (e.g., \"Press this button,\" \"Turn this valve\").\n\nDocumentation: Capture high-resolution screenshots for warranty claims or case history.\n\nMulti-Platform Support: Works seamlessly on Windows, macOS, Android, and iOS \n\nStrategic Value: Workforce Optimization & Knowledge Retention tele-LOOK goes beyond simple video calls; it is a strategic tool for Workforce Optimization in the age of skilled labor shortages.\n\nReactivate Expertise: Companies can digitally reactivate (early) retirees or senior experts to work from home. These experienced veterans can virtually \"look over the shoulder\" of junior technicians in the field, guiding them through complex repairs.\n\nSecure Corporate Knowledge: Prevent critical know-how from leaving the company when employees retire. By using tele-LOOK as a mentoring tool, you retain expertise and ensure quality control across your entire service fleet.\n\nNew Work Models: Enable flexible working conditions for technical support staff, reducing burnout and helping you keep valuable employees longer.\n\nEconomic Impact\n\nReduce Truck Rolls: Solve issues during the first contact. If a site visit is unavoidable, the technician arrives prepared with the right parts.\n\nLower Costs: Significantly reduce travel expenses and vehicle wear and tear.\n\nGreen Service: Lower your carbon footprint by avoiding unnecessary trips.\n\nPricing & Accessibility tele-LOOK lowers the entry barrier for digitalization in the trades and service industry.\n\n0 Euro Basic Version: Start immediately with a permanently free version—no credit card required, no risk.\n\nScalable Plans: Upgrade to paid plans for advanced features like \"Custom Messaging\" (SMS branding) and team management as your organization grows.\n\nSecurity Data privacy is paramount. tele-LOOK is fully GDPR-compliant, ensuring that your video sessions and customer data are handled with the highest security standards.\n\nSummary \nWhether you are a local HVAC business or an enterprise helpdesk, tele-LOOK provides the fastest path to visual resolution. Stop guessing, start seeing, and fix problems instantly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b337d6-929b-4b08-b7c4-314b4c748100.png","url":"https://www.softwareadvice.co.uk/software/354566/tele-look","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=9#itemlist","numberOfItems":25}
</script>