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description: Page 8 - Discover the best Customer Communications Management Software for your organisation. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Customer Communications Management Software - 2026 Reviews, Pricing & Demos
---

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# Customer Communications Management Software

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## Products

1. [Qiscus](https://www.softwareadvice.co.uk/software/345457/qiscus) — 4.4/5 (7 reviews) — Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omni...
2. [Twilio Flex](https://www.softwareadvice.co.uk/software/390119/twilio-flex) — 5.0/5 (6 reviews) — Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of the...
3. [Umnico](https://www.softwareadvice.co.uk/software/396404/umnico) — 4.7/5 (6 reviews) — Umnico is a powerful omnichannel communication tool for enhancing customer service and boosting sales. It develops th...
4. [Textr Team](https://www.softwareadvice.co.uk/software/351059/textrteam) — 4.3/5 (6 reviews) — Textr Team is a business phone system with text messaging and CRM capabilities. Textr Team caters to small businesses...
5. [Howazit](https://www.softwareadvice.co.uk/software/299613/howazit) — 4.5/5 (6 reviews) — Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journ...
6. [KSL Suite](https://www.softwareadvice.co.uk/software/449946/KSL-Suite) — 4.2/5 (6 reviews) — KSL Suite is a centralized software for generating personalized documents, emails, and messages for B2C communication...
7. [Yonder](https://www.softwareadvice.co.uk/software/514676/Yonder) — 4.8/5 (6 reviews) — Yonder is a cloud-based review management platform designed for tourism businesses, including tour operators and acco...
8. [Recur](https://www.softwareadvice.co.uk/software/437867/recur) — 5.0/5 (6 reviews) — Recur is a platform designed to assist businesses in enhancing their recurring revenue. This software is particularly...
9. [DANAConnect](https://www.softwareadvice.co.uk/software/235714/danaconnect) — 4.2/5 (5 reviews) — DANAconnect is the ideal communication automation platform for the financial ecosystem. Serve more customers, add new...
10. [NinjaChat](https://www.softwareadvice.co.uk/software/346930/ninjachat) — 4.6/5 (5 reviews) — NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support vi...
11. [Knowlarity](https://www.softwareadvice.co.uk/software/337799/knowlarity) — 4.0/5 (5 reviews) — Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of comp...
12. [Mosaicx](https://www.softwareadvice.co.uk/software/367101/mosaicx) — 3.8/5 (5 reviews) — Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experien...
13. [Broadcaster BOT](https://www.softwareadvice.co.uk/software/392350/broadcaster-bot) — 4.4/5 (5 reviews) — Broadcaster Bot is a Concepto Móvil product that offers an innovative solution for serving customers through conversa...
14. [20 Bananas](https://www.softwareadvice.co.uk/software/317805/20-bananas) — 4.6/5 (5 reviews) — App to manage order taking operations for distribution companies. Your sales representatives and B2B clients such as ...
15. [Thrio](https://www.softwareadvice.co.uk/software/336512/thrio) — 5.0/5 (5 reviews) — CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines,...
16. [Stames](https://www.softwareadvice.co.uk/software/438978/stames) — 4.8/5 (5 reviews) — Stames is a cloud-based customer support and team communication platform that helps businesses manage customer querie...
17. [Clerk Chat](https://www.softwareadvice.co.uk/software/440510/clerk-chat) — 4.2/5 (5 reviews) — Clerk Chat is a business messaging platform that allows SMS and MMS messaging on existing phone numbers. It works wit...
18. [Let's Connect](https://www.softwareadvice.co.uk/software/345084/contactnow) — 4.8/5 (5 reviews) — Whether via audio, video or text chat. With Let's Connect, users can get in touch with their website visitors or offe...
19. [Parrot CRM](https://www.softwareadvice.co.uk/software/337490/parrot-crm) — 5.0/5 (4 reviews) — Parrot CRM is a software designed to augment and improve conversational sales. With Parrot you can automate the most ...
20. [Square Marketing](https://www.softwareadvice.co.uk/software/372360/square-marketing) — 4.5/5 (4 reviews) — Square Marketing is a fully customizable online campaign builder and management tool that drives traffic to your onli...
21. [Unbabel](https://www.softwareadvice.co.uk/software/335984/unbabel) — 3.8/5 (4 reviews) — Unbabel is an artificial intelligence (AI)-powered solution to provide customer support, enabling businesses to inter...
22. [Gallabox](https://www.softwareadvice.co.uk/software/434075/gallabox) — 4.5/5 (4 reviews) — Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their custo...
23. [Elixir Cloud](https://www.softwareadvice.co.uk/software/407886/tango) — 4.3/5 (4 reviews) — Elixir Cloud: Revolutionize Your Customer Communications Elixir Cloud is a cutting-edge customer communication manage...
24. [SleekFlow](https://www.softwareadvice.co.uk/software/264911/sleekflow) — 4.5/5 (4 reviews) — SleekFlow is an all-in-one customer engagement platform that helps businesses connect with customers across multiple ...
25. [Hopper](https://www.softwareadvice.co.uk/software/446234/hopper) — 4.8/5 (4 reviews) — Hopper is a WhatsApp Salesforce app. Forget hopping from tab to tab, add Hopper to your Utility Bar, and start managi...

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## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.co.uk/directory/4398/mobile-marketing/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Links

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With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0527f760-9642-4c9d-bc08-015ada8cceb7.png","url":"https://www.softwareadvice.co.uk/software/390119/twilio-flex","@type":"ListItem"},{"name":"Umnico","position":3,"description":"Umnico is a powerful omnichannel communication tool for enhancing customer service and boosting sales. 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Textr Team caters to small businesses and teams across various industries.\n\n Key features of Textr Team include the ability to purchase phone numbers, enable text messaging on landlines, set up an interactive voice response (IVR) system, access a lightweight customer relationship management (CRM) system, and share contacts across the team.\n\n Textr Team is a cloud-based solution, so no hardware or software is required. Support is available via phone, email, and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c41c325-e30e-4e87-b786-5122d3f4e32b.png","url":"https://www.softwareadvice.co.uk/software/351059/textrteam","@type":"ListItem"},{"name":"Howazit","position":5,"description":"Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journey, by enabling simple, smart and relevant communication. Howazit enable companies to collect feedback from customers at relevant touchpoints, measure their satisfaction, and act accordingly in a personal, tailored manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfa242e4-1d1e-4066-b264-31f2c690d254.png","url":"https://www.softwareadvice.co.uk/software/299613/howazit","@type":"ListItem"},{"name":"KSL Suite","position":6,"description":"KSL Suite is a centralized software for generating personalized documents, emails, and messages for B2C communication. It covers all CCM and Document Output Management needs. \n\nKSL Suite can generate high-volume document batches, and on-demand and interactive communication:\n- Highly personalized documents with dynamic nested tables, data-driven graphs, barcodes and QR-Code/Datamatrix\n- Automatic processes with generation, bundling/sorting/splitting, archival and distribution\n- Scheduler and process supervision\n- Multichannel distribution: email, external customer web site and archival software, printers, SMS gateway...\n- On-demand document and email generation with or without interactive personalization, from an external application\n\nKSL Suite also provide:\n- A powerful design studio for creating simple and very complex templates\n- A web app for managing content, style sheets, and documents\n- Web service, Java, C/C++ API for launching automated processes and for displaying interactive documents\n- A scheduler for automating document processes\n- User directory integration and SSO\n- A certified Salesforce connector to help designer to create personalized documents, and to manage content\n- Web Service APIs and standalone web applications\n- Command line to launch processes remotely\n\nKSL Suite is provided on-premises and in SaaS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19ba42ef-faec-4c59-af1a-7ea3f5fed910.jpeg","url":"https://www.softwareadvice.co.uk/software/449946/KSL-Suite","@type":"ListItem"},{"name":"Yonder","position":7,"description":"Yonder is a cloud-based review management platform designed for tourism businesses, including tour operators and accommodations. The solution includes an AI chatbot that answers customer questions on websites and Facebook Messenger, operating continuously to capture bookings even after business hours. Yonder features an automated review generation system that sends email and SMS requests with reminders to collect customer feedback. It works with various reservation systems, allowing businesses to display live availability information and enabling customers to book directly through the platform. Additionally, the platform offers analytical capabilities that connect reviews to specific bookings, generating reports by locations, products and room types.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b9c6d76-bd82-4af9-b3c5-87ffaef44ca7.png","url":"https://www.softwareadvice.co.uk/software/514676/Yonder","@type":"ListItem"},{"name":"Recur","position":8,"description":"Recur is a platform designed to assist businesses in enhancing their recurring revenue. This software is particularly useful for companies that depend on regular appointments, payments, and client communication. Recur offers various tools such as email and text campaigns, event management, reviews, surveys, sales, and invoicing to augment customer experience and encourage repeat business. \n\nRecur utilizes advanced AI to provide valuable insights. It scrutinizes customer data to pinpoint opportunities that could lead to revenue growth. Users can convert these insights into practical tasks to increase sales. Recur also monitors the effectiveness of different communication methods, helping businesses understand which messages and channels are most beneficial.\n\nRecur allows users to maintain regular contact with customers, prospects, and partners through email, text, and messages. It keeps a record of all communication between employees and contacts, aiding in the management of these relationships over time. Recur replaces spreadsheets by consolidating customer data into a single platform for efficient organization and management. Users can segment contacts, assign sales representatives, add notes, and track customer payment history with ease.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d6963be-477d-46a8-bc32-9e8452bdce6e.jpeg","url":"https://www.softwareadvice.co.uk/software/437867/recur","@type":"ListItem"},{"name":"DANAConnect","position":9,"description":"DANAconnect is the ideal communication automation platform for the financial ecosystem. \n\nServe more customers, add new services, increase margins, improve the consistency and speed of your service with automated workflows that allow growth without increasing the number of employees.\n\nIn addition to smart flows and cutting-edge cross-channel technology,  DANAconnect adds features specifically designed for the financial industry to ensure security, governance, compliance, and auditing. \n\nDANAConnect combines emails, SMS, calls, push notifications, web forms, landing pages, and dynamic documents to automate the customers life cycle, emphasizing security at all times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4174ab23-016d-489c-b35b-f31e215339a6.png","url":"https://www.softwareadvice.co.uk/software/235714/danaconnect","@type":"ListItem"},{"name":"NinjaChat","position":10,"description":"NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages. \n\nManage all customer interaction channels in one place to coordinate and answer more rapidly via text, voice, video, and screen sharing and integrate with Chatbot (built-in) feature to help customers 24/7.\n\nIntegrating CRM, project management software, webhooks, and other tools into your customer support platform will help you better manage, maintain, and keep all of your software up to date.\n\nProduct features\nMulti-Channel Support : Single bot for all your social media platforms\nUnlimited Department : Create different department to manage \nUI Theming:Customize your text, colors, themes, and designs\nAgent Dashboard: Manage your agent status, information, and set up\nApp Integration: Automate your CRM process, reduce issues, manage tasks\nConversation History: Keep track of all the customer chat details\nAdvance Reports: Monitor your support agents' performance and export detailed chat reports\nVideo Conferencing:Create custom video conference interactions with built-in features\nChatbot Software:Manage customer support, improve marketing efforts instantly.\n\n\n\n\n500apps is a comprehensive All-in-One bundle comprising functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity.\n\nOur Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. \n\nMarketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities.\n\nOur HR & Ops suite helps HR professionals along the entire employee life cycle -  Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance.\n\nOur Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. \n\nOur Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. \n\nCollaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat.\n\nOur Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more.\n\nWe’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. \n\nCome, Join the 500apps now.\n\nThank you for your time!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c2d283f-437f-483b-a7ee-50f82a711b5f.png","url":"https://www.softwareadvice.co.uk/software/346930/ninjachat","@type":"ListItem"},{"name":"Knowlarity","position":11,"description":"Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative  solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart\n\n\nKnowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more. \n\nIts solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.\n\nKnowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication and optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions,\n\nThese are some of the most popular Solutions of Knowlarity-\n\nCloud Contact Center:  A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. \n\nVirtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations.\n\nIVR: \nInteractive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required.\n\nChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.\n\nSpeech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence.\n\nWhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation.\n\nVideo API-  Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51413952-d026-43c0-96e2-7c6da5b0e4ea.jpeg","url":"https://www.softwareadvice.co.uk/software/337799/knowlarity","@type":"ListItem"},{"name":"Mosaicx","position":12,"description":"Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, resulting in increased customer loyalty.\n\nIntelligent Virtual Agents (IVA) sounds human and understands nearly anything a customer says. It allows customers to describe issues in their own words, which creates a delightful experience and creates a quicker, easier path to resolution. Mosaicx gives businesses access to a collection of industry-specific service modules, making the solution easy to adapt for your audience. Additionally, these modules also allow Mosaicx to automate a wider swath of customer requests than other types of service automation tools.\n\nMosaicx Outreach covers the text-messaging side of customer service. This makes Mosaicx an all-in-one inbound and outbound service solution. Schedule and automate messages, which may display the brand name, logo and colors to make your recipients more comfortable. Consider using Mosaicx Outreach for link sharing, verification codes, location sharing, prescription refill reminders, marketing messages and more. Additionally, proactive text messaging can resolve issues before customers call, but Outreach and IVA can also operate simultaneously, allowing customers to communicate by phone and text at the same time.\n\nMosaicx Insights provides data on system functions and experiences created in almost real time. See how many calls were received, how many texts were delivered, how long customers spent talking to the IVA, what percentage of the call time was spent in automation, and more. Additionally, users can manage the solution in this console, creating a single source for all that is Mosaicx.\n\nMosaicx offers Avoke, a customer journey analysis tool, which records and displays information about calls from dial to hang up. It records time on hold, chats with an agent, all transfers and surveys at the end. Additionally, with this data, users can see where the experience is best and where it can be improved.\n\nLiving in the cloud, Mosaicx is simple to access and highly secure. Additionally, designed to support both customer service and HR needs, businesses use Mosaicx to create personalized, enjoyable experiences for customers, employees and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d49967cd-db04-48e2-868c-a1e45414a9df.jpeg","url":"https://www.softwareadvice.co.uk/software/367101/mosaicx","@type":"ListItem"},{"name":"Broadcaster BOT","position":13,"description":"Broadcaster Bot is a Concepto Móvil product that offers an innovative solution for serving customers through conversations on WhatsApp, Facebook Messenger, Google Business Chat, and RCS.\n\nThe platform integrates multiple communication channels so that businesses can converse with their customers, coordinate with their internal team and business partners, efficiently and in one place.\n\nThe solution allows for sending bulk messages through WhatsApp Business, using templates that can be customized for different types of messages, such as notifications, promotions, appointment reminders, among others.\n\nIn addition, Broadcaster Bot offers the option to configure chatbots and virtual agents that can respond to frequently asked customer questions, automating the customer service process and reducing operating costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b14812dd-441c-4ca9-85d9-d6d6b6e47c69.png","url":"https://www.softwareadvice.co.uk/software/392350/broadcaster-bot","@type":"ListItem"},{"name":"20 Bananas","position":14,"description":"App to manage order taking operations for distribution companies. Your sales representatives and B2B clients such as Bars, Pharmacies, Restaurants and Shops can send orders directly to your distribution company. Good for frequent orders with several lines in each order and plenty of messages regarding the order, the delivery, the payments and incidences. It allows you to manage your professional orders both from sales reps and professional clients and record charges from sellers. Businesses can offer an online POS for customer payments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3041750a-803e-49a0-ad6b-05056d7d2b69.png","url":"https://www.softwareadvice.co.uk/software/317805/20-bananas","@type":"ListItem"},{"name":"Thrio","position":15,"description":"CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. \n\nThrio offers an API-first architecture & array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ca1ceda-a416-4a3e-83c7-9466df330366.jpeg","url":"https://www.softwareadvice.co.uk/software/336512/thrio","@type":"ListItem"},{"name":"Stames","position":16,"description":"Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer satisfaction, complaint management, data import/export, a self-service portal and more.\n\nStames enables managers to capture and store client data in a centralized repository, monitor team’s activities and manage or block user accounts. It provides a reporting module, which lets supervisors generate reports based on ticket priority, status, date and other criteria. Additionally, the application offers custom branding capabilities, which allow enterprises to personalize the interface using custom logos and colors.\n\nStames comes with an API, which enables organizations to integrate customer support and ticketing features into web or mobile applications. Pricing is available on monthly or annual subscriptions and support is extended via phone, email, knowledge base, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/648800de-5a4a-485a-9878-6027c9484721.png","url":"https://www.softwareadvice.co.uk/software/438978/stames","@type":"ListItem"},{"name":"Clerk Chat","position":17,"description":"Clerk Chat is a business messaging platform that allows SMS and MMS messaging on existing phone numbers. It works with major phone carriers to enable messaging capabilities on current business lines, catering to companies seeking personalized, automated conversations with customers via text message.\n\nThe platform features an AI-powered assistant, Clerk Assistant, which connects to CRMs and other data sources to learn about customers. This enables customized, concierge-level conversations at scale. Users can also develop workflows and messaging campaigns to automate conversations and send bulk messages to customers.\n\nClerk Chat offers analytics for tracking the performance of human teams and AI assistants in managing conversations. The software is compatible with various platforms such as Slack, Microsoft Teams, Salesforce, and Pipedrive, allowing businesses to utilize messaging across their customers' preferred channels. Clerk Chat helps companies transform traditional phone numbers into conversational tools to enhance engagement and revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f9301e-2d4e-4302-900b-8e761af970a7.jpeg","url":"https://www.softwareadvice.co.uk/software/440510/clerk-chat","@type":"ListItem"},{"name":"Let's Connect","position":18,"description":"Whether via audio, video or text chat. With Let's Connect, users can get in touch with their website visitors or offer prospects the option of contacting them via QR code or via a link in the email signature.\n\nBenefits include:\n\n- No installation or download is required.\n- Chat, phone and video contact with prospects and customers via the website widget\n- Appointment scheduling and easy booking incl. calendar sync.\n- Browse together on the same website and mark important content\n- 100% personal & professional request answering on behalf of your company\n- Contact widget without Branding\n- Identify your anonymous website visitors\n- IOS-App for iPhone and iPad\n\nIntegrations:\n- MS-Teams\n- Google Meet\n- with Zapier +5000 applications","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b1c8cba6-c546-4fdf-9dc0-8257f912e1a5.jpeg","url":"https://www.softwareadvice.co.uk/software/345084/contactnow","@type":"ListItem"},{"name":"Parrot CRM","position":19,"description":"Parrot CRM is a software designed to augment and improve conversational sales. With Parrot you can automate the most tedious activities and processes of a sale, such as: sending scheduled messages, creating quick responses and accessing them with a click, connecting all your contact emails, and more. The software is cloud-based and easy to use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59ef8d4f-f5e9-4d40-b75f-82b00c41d34c.png","url":"https://www.softwareadvice.co.uk/software/337490/parrot-crm","@type":"ListItem"},{"name":"Square Marketing","position":20,"description":"Square Marketing is a fully customizable online campaign builder and management tool that drives traffic to your online and physical stores. The tool offers remarketing, display, social media, and affiliate marketing through multiple channels. Businesses can customize their marketing campaigns based on business goals and forecasting metrics. Square Marketing also integrates with Square’s Customer Directory feature which gives businesses a 360-degree view of their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/987a513d-7885-4b5b-a341-f213521cbc5f.png","url":"https://www.softwareadvice.co.uk/software/372360/square-marketing","@type":"ListItem"},{"name":"Unbabel","position":21,"description":"Unbabel is an artificial intelligence (AI)-powered solution to provide customer support, enabling businesses to interact with clients in multiple languages. It combines machine translation with human insight and natural language processing (NLP) technology.\n\nUnbabel is a translation as a service platform that extracts text from images. It facilitates personalized customer experience and multilingual communication between organisations and consumers. Additionally, it lets customer support teams deliver a consistent multilingual experience to their customers across channels and languages. \n\nUsing Unbabel, businesses can create multilingual websites, marketing campaigns, and social media posts. Pricing is available on request and support is extended via knowledge base and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05df76f9-25e2-4f94-b46b-605701c7d0f4.png","url":"https://www.softwareadvice.co.uk/software/335984/unbabel","@type":"ListItem"},{"name":"Gallabox","position":22,"description":"Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their customer conversations into business-oriented actions. A conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members to access. With the help of WhatsApp Chatbots, Gallabox helps provide your business with the necessary 24x7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dde37a00-33c8-4390-a3b7-844eb4a1ec61.jpeg","url":"https://www.softwareadvice.co.uk/software/434075/gallabox","@type":"ListItem"},{"name":"Elixir Cloud","position":23,"description":"Elixir Cloud: Revolutionize Your Customer Communications\n\nElixir Cloud is a cutting-edge customer communication management (CCM) platform that empowers organizations to create, manage, and deliver personalized, data-driven communications across channels. With nearly 40 years of industry experience, Elixir has developed a true cloud-native solution that offers unmatched performance, scalability, and flexibility.\n\nKey Features:\n1. Intuitive interface and powerful collaboration tools\n2. Seamless integration with existing systems\n3. Data-driven personalization capabilities\n4. Tailored solutions for key verticals\n5. Continuous innovation and commitment to staying at the forefront of CCM technology\n\nBenefits:\n- Streamline workflows and increase efficiency\n- Easily scale CCM efforts to adapt to changing business needs\n- Create targeted, relevant communications that drive engagement\n- Ensure compliance with industry regulations and maintain brand consistency\n- Consolidate CCM efforts onto a single platform to reduce costs\n- Accelerate time to market for new products and services\n\nTransform your customer communications and drive business growth with Elixir Cloud. Experience the power of a CCM platform that combines deep industry experience with cutting-edge technology to deliver exceptional results.\n\nDon't just manage your customer communications - revolutionize them with Elixir Cloud. Schedule a demo today to see how our platform can transform your CCM strategy and take your customer engagement to the next level.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c51a3a2b-d4db-462c-8bd2-009ae59cbde9.jpeg","url":"https://www.softwareadvice.co.uk/software/407886/tango","@type":"ListItem"},{"name":"SleekFlow","position":24,"description":"SleekFlow is an all-in-one customer engagement platform that helps businesses connect with customers across multiple channels. SleekFlow caters to companies across various industries including e-commerce, travel, and finance. \n\nSleekFlow offers key features like a messaging API, inbox, social CRM, automation, and integration with third-party applications. The messaging API allows businesses to connect with customers on multiple messaging channels, including SMS, Facebook Messenger, and WhatsApp. The inbox provides a unified view of customer conversations across channels in one place. The social CRM feature helps track customer interactions on social media platforms like Facebook and Twitter. Automation and workflow features help streamline customer engagement processes. SleekFlow also offers integrations with various third-party tools like Shopify, Salesforce, and Zendesk.\n\nSleekFlow is a cloud-based solution and offers support via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/510eb404-d40a-4ec0-a50e-ca6a5f8d925a.png","url":"https://www.softwareadvice.co.uk/software/264911/sleekflow","@type":"ListItem"},{"name":"Hopper","position":25,"description":"Hopper is a WhatsApp Salesforce app. Forget hopping from tab to tab, add Hopper to your Utility Bar, and start managing WhatsApp  from your Salesforce Org.\n\nThese are some of our core functionalities:\n\nManage WhatsApp conversations without leaving your Salesforce Org\n\nIntegrate with Marketing Cloud or any other system that can execute API calls to Salesforce\n\nMonitor your team’s performance in real-time: new contacts generated per agent, number of sent and received messages, and much more. Customized reports to improve the accuracy of your conversions tracking.\n\nAssign conversations to different agents and automatically back up all conversations in Salesforce, freeing up time to identify new business opportunities.\n\nAutomate communication processes through templates, message scheduling and chatbots  that automate a large part of customers´ communication flow\n\nYour team can manage conversations from anywhere through standard Salesforce mobile applications.\n\nSend personalized messages or use templates and chatbots.\n\nDesigned and developed exclusively for Salesforce, it allows seamless integration with the platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27eaac3b-d4d5-4afc-a9fc-29ced6f0a525.png","url":"https://www.softwareadvice.co.uk/software/446234/hopper","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=8#itemlist","numberOfItems":25}
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