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description: Page 6 - Discover the best Customer Communications Management Software for your organisation. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Customer Communications Management Software - 2026 Reviews, Pricing & Demos
---

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# Customer Communications Management Software

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## Products

1. [MyAlice](https://www.softwareadvice.co.uk/software/500989/MyAlice) — 4.7/5 (17 reviews) — MyAlice is a customer support and sales automation platform designed for growing ecommerce and direct-to-consumer bra...
2. [DataOceans](https://www.softwareadvice.co.uk/software/207712/dataoceans) — 4.8/5 (16 reviews) — DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication...
3. [Plannit](https://www.softwareadvice.co.uk/software/238111/plannit) — 4.6/5 (16 reviews) — Plannit home service software helps pros manage their business and save time. Everything is organized in one place; i...
4. [Samespace](https://www.softwareadvice.co.uk/software/142945/samespace) — 3.6/5 (16 reviews) — Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, inc...
5. [Statuspage](https://www.softwareadvice.co.uk/software/359606/statuspage) — 4.4/5 (16 reviews) — Statuspage is a site status communication solution that helps SaaS businesses with communicating site and systems sta...
6. [Maropost](https://www.softwareadvice.co.uk/software/426680/maropost) — 3.9/5 (15 reviews) — Maropost is a cloud-based marketing solution that enables marketing teams to strategically engage with their audience...
7. [DocOrigin](https://www.softwareadvice.co.uk/software/351625/business-communications-center) — 4.8/5 (15 reviews) — DocOrigin is a document generation solution that is reliable, fast, space-efficient, cost-effective, enterprise-class...
8. [Quadient Inspire](https://www.softwareadvice.co.uk/software/378043/quadient-inspire) — 4.7/5 (15 reviews) — Quadient empowers business users to elevate CX \& exceed expectations through personalized, compliant content acro...
9. [Magic](https://www.softwareadvice.co.uk/software/385160/magic) — 4.9/5 (15 reviews) — Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and commu...
10. [Scal-e](https://www.softwareadvice.co.uk/software/315136/scal-e) — 4.9/5 (15 reviews) — Scal-e is a digital marketing platform allows brands to set up personalized devices via product or content recommenda...
11. [Clickatell](https://www.softwareadvice.co.uk/software/231757/clickatell-touch) — 4.3/5 (15 reviews) — We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers c...
12. [SigParser](https://www.softwareadvice.co.uk/software/265980/sigparser) — 4.8/5 (15 reviews) — SigParser is a cloud-based application that automates the process of creating contact profiles for sales, marketing a...
13. [Simplify360](https://www.softwareadvice.co.uk/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...
14. [Infobip](https://www.softwareadvice.co.uk/software/146179/infobip) — 4.6/5 (14 reviews) — Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for ...
15. [Certainly](https://www.softwareadvice.co.uk/software/74784/botxo) — 4.4/5 (13 reviews) — Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides...
16. [ControlHippo](https://www.softwareadvice.co.uk/software/436905/controlhippo) — 4.5/5 (13 reviews) — ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp...
17. [Wapp Blaster](https://www.softwareadvice.co.uk/software/287281/wapp-blaster) — 4.5/5 (13 reviews) — Wapp Blaster is a customer communications management software that helps businesses send messages in bulk to potentia...
18. [RingCentral Engage Digital](https://www.softwareadvice.co.uk/software/54233/ringcentral-engage-digital) — 4.8/5 (13 reviews) — RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized ser...
19. [Case Status](https://www.softwareadvice.co.uk/software/423811/case-status) — 4.9/5 (13 reviews) — Case Status: Modern Client Engagement for High-Performing Law Firms Case Status is a client experience and communicat...
20. [LeadDesk](https://www.softwareadvice.co.uk/software/450657/LeadDesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. T...
21. [LoyJoy](https://www.softwareadvice.co.uk/software/352494/loyjoy) — 4.9/5 (12 reviews) — LoyJoy is the European no-code platform for Agentic AI at the customer interface. Companies use it to automate servic...
22. [Quadient Impress](https://www.softwareadvice.co.uk/software/392009/quadient-impress) — 4.4/5 (12 reviews) — Impress by Quadient is a cloud-based multi-channel mail management solution designed to automate the entire mail mana...
23. [Rooftop](https://www.softwareadvice.co.uk/software/240854/rooftop) — 4.4/5 (11 reviews) — Rooftop is an all-in-one email management, team collaboration, and project management platform. This web-based soluti...
24. [Avaya Experience Platform](https://www.softwareadvice.co.uk/software/126442/avaya-experience-platform) — 4.7/5 (11 reviews) — Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, ...
25. [Cisco Finesse](https://www.softwareadvice.co.uk/software/424125/cisco-finesse) — 4.9/5 (11 reviews) — Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple c...

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## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.co.uk/directory/4398/mobile-marketing/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Links

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Use the mobile app while in the field to see your itinerary for the day, client notes, respond to new job requests, and track time worked. 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It also provides a summarized view of lead responses, including interested leads and callbacks.\n\nSamespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.\n\nPricing is per user per month. Support is offered via phone, chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57794f66-a52c-4982-b6a5-70c608d9bc8d.png","url":"https://www.softwareadvice.co.uk/software/142945/samespace","@type":"ListItem"},{"name":"Statuspage","position":5,"description":"Statuspage is a site status communication solution that helps SaaS businesses with communicating site and systems status updates during incidents, outages, or maintenance windows. The main features of Statuspage include incident communication and notification, templates for status updates, and automation options to keep the page up-to-date as the situation unfolds.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/630a288e-d9d7-4ff3-bec7-e8fb616ec394.png","url":"https://www.softwareadvice.co.uk/software/359606/statuspage","@type":"ListItem"},{"name":"Maropost","position":6,"description":"Maropost is a cloud-based marketing solution that enables marketing teams to strategically engage with their audience through marketing automation and analytics. It has proven successful for businesses of all sizes across various industries.\n\nMaropost enhances all aspects of customer outreach through channels such as mobile (iOS and Android), SMS, and transactional emails, allowing businesses to manage all customer communications in one place. The platform equips marketing teams with the tools needed to draft, schedule, and track communications sent to leads and customers on a recurring basis.\n\nThe platform's analytics provide users with a comprehensive 360-degree view of their audience. The analytics engine consolidates web tracking, audience engagement across multiple channels, and all customer activities, including commerce transactions. With this data at their disposal, users can strategically segment and personalize campaigns to maximize their customer engagement potential.","url":"https://www.softwareadvice.co.uk/software/426680/maropost","@type":"ListItem"},{"name":"DocOrigin","position":7,"description":"DocOrigin is a document generation solution that is reliable, fast, space-efficient, cost-effective, enterprise-class, multinational, highly customizable, and one that has impeccable customer support. DocOrigin was designed to integrate with legacy and line-of-business software of any kind. Its main customer groups are \n- Companies replacing an existing forms software solution such as Adobe LiveCycle, or JetForm, or  \n- OEM partners using DocOrigin as a part of custom software applications, and \n- Companies who are adding forms of software to the business to mechanize document production.\n\nDocOrigin is a solution for big and small businesses. On the tech side, DocOrigin can produce thousands of documents a minute. DocOrigin works for all industries. It can be used to produce any type of document, including invoices, purchase orders, checks, packing slips, shipping labels, bank statements, transcripts, tax forms, utility bills, permits, intake surveys, insurance applications, declarations, business cards, medical wristbands, and more. DocOrigin produces PDF, PCL, PostScript, and also Zebra & TEC labels and PDF/UA-compliant documents. For limited purposes, it can also produce fillable HTML and PDF.\n\nDocOrigin is used by companies worldwide. It supports the use of multiple languages, including English, French, German, Swedish, Spanish, Italian, Finnish, Norwegian, Danish, Portuguese, Czech, Polish, Hungarian, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese. The use of locale settings accounts for regional formatting, enhancing the quality of your customer communications.\n\nOne of the best things about DocOrigin is that teams can do a gradual migration, one document at a time, from the old system to the new system, running them in parallel instead of having a moment where teams “flip the switch” and hope all the testing has gone perfectly.\n\nEclipse Corp. provides a forms conversion service/tool which can take PDF, DOCX/DOC, IFD, and XDP files and instantly convert them to DocOrigin’s design format (XATW) to massively kick-start the forms migration process. In some cases, no further template development is needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac5f9cde-a959-414e-9f18-173587239eab.png","url":"https://www.softwareadvice.co.uk/software/351625/business-communications-center","@type":"ListItem"},{"name":"Quadient Inspire","position":8,"description":"Quadient empowers business users to elevate CX & exceed expectations through personalized, compliant content across all touchpoints. \n\nInspire Flex enables users to create and deliver personalized, compliant customer communications across digital and traditional channels, from one centralized hub. Powerful and flexible any-prem deployments (cloud, hybrid, and on-premise) ensure\ncompanies don’t get locked into infrastructures that don’t future-proof their communications abilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17ad2265-88b4-4b08-b7f5-a16f0c9fd97e.png","url":"https://www.softwareadvice.co.uk/software/378043/quadient-inspire","@type":"ListItem"},{"name":"Magic","position":9,"description":"Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and communication efforts all from one convenient location.\n\nA range of powerful features helps businesses just like yours to manage online reviews and conversations, grow revenue, and nurture customer relationships.\n\nImagine having access to an online review generator that helps you get more positive reviews across multiple sites, such as Google, Facebook, Yelp, and TrustPilot. This feature alone can give your business a significant boost in reputation and visibility. With Magic, you can also create personalised SMS marketing campaigns with user-friendly workflows and customizable templates that incentivize your customers to take action.\n\nBut it doesn't stop there, Magic also offers a team inbox that centralises conversations across multiple channels and locations, so you can keep on top of customer conversations and will never miss a potential customer again. There is also a customer database that stores and organises all customer information from across the platform, so you can track and analyse their behaviour and gain insights to improve customer management and sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb105408-755c-4219-ada0-90c6391c5d96.jpeg","url":"https://www.softwareadvice.co.uk/software/385160/magic","@type":"ListItem"},{"name":"Scal-e","position":10,"description":"Scal-e is a digital marketing platform allows brands to set up personalized devices via product or content recommendations across email, SMS, mobile wallets, WhatsApp, Telegram, Messenger, Facebook, and Instagram. Teams can launch animation or loyalty programs and implement distributed marketing strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/939a2a81-42ee-4e97-9b9f-6b1ea8346683.png","url":"https://www.softwareadvice.co.uk/software/315136/scal-e","@type":"ListItem"},{"name":"Clickatell","position":11,"description":"We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. \n\nClickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. \n\nAt work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2959dddf-ef0f-4f95-85fe-39f95fe9f865.png","url":"https://www.softwareadvice.co.uk/software/231757/clickatell-touch","@type":"ListItem"},{"name":"SigParser","position":12,"description":"SigParser is a cloud-based application that automates the process of creating contact profiles for sales, marketing and success operations. The system scans emails and calendars to extract information about people who interact with the business, including email addresses, names, contact details and titles as well as job functions. SigParser enables sales and marketing professionals to automate the process of collecting contact information from email and calendar meeting messages. \n\nIt scans email headers, messages, signatures and reply chains to find information such as email addresses, names and phone numbers. Additionally, the platform integrates with customer relationship management (CRM) applications so that users can store and access important customer information from one central location. Pricing is based on monthly or annual subscriptions and support is extended via knowledge base and FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/49a3fd73-597b-4ef5-862d-d6bae8019faa.png","url":"https://www.softwareadvice.co.uk/software/265980/sigparser","@type":"ListItem"},{"name":"Simplify360","position":13,"description":"Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels.\n\nSimplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.softwareadvice.co.uk/software/344684/simplify360","@type":"ListItem"},{"name":"Infobip","position":14,"description":"Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45402ede-cd8f-4d90-afbf-7b60d290cb0f.png","url":"https://www.softwareadvice.co.uk/software/146179/infobip","@type":"ListItem"},{"name":"Certainly","position":15,"description":"Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support.\n\n\nCertainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human.\n\n\nCertainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more.\n\n\nServices are offered on a monthly subscription basis and customer support is available via email, phone and a dedicated bot operator from Certainly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa4a62d-9d52-45b1-a7f7-f4fdbdd71090.png","url":"https://www.softwareadvice.co.uk/software/74784/botxo","@type":"ListItem"},{"name":"ControlHippo","position":16,"description":"ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication & customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a98038b0-6ce7-4e2a-a886-62fb1747e3ae.jpeg","url":"https://www.softwareadvice.co.uk/software/436905/controlhippo","@type":"ListItem"},{"name":"Wapp Blaster","position":17,"description":"Wapp Blaster is a customer communications management software that helps businesses send messages in bulk to potential customers. The platform enables managers to attach photos and videos including captions with clients.\n\nAdministrators can upload contact lists and filter numbers on a unified interface. Additionally, Wapp Blaster allows teams to create personalized landing pages using the drag and drop editor to facilitate marketing campaigns. \n\nWapp Blaster lets businesses generate reports to track click-through rates (CTR) on a centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e59dbfd-f8dd-4e16-962f-b8854fde52c1.jpeg","url":"https://www.softwareadvice.co.uk/software/287281/wapp-blaster","@type":"ListItem"},{"name":"RingCentral Engage Digital","position":18,"description":"RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6afe89f0-4273-47f2-a113-7d9d5f2b3986.png","url":"https://www.softwareadvice.co.uk/software/54233/ringcentral-engage-digital","@type":"ListItem"},{"name":"Case Status","position":19,"description":"Case Status: Modern Client Engagement for High-Performing Law Firms\n\nCase Status is a client experience and communication platform designed to help law firms modernize how they engage with clients—without adding headcount or sacrificing service quality. With Case Status, legal teams replace scattered emails, phone calls, and outdated portals with one centralized, branded, and mobile-first solution that keeps clients informed and staff focused.\n\nBuilt for firms that are scaling or looking to improve profitability, Case Status delivers measurable results through intelligent automation, proactive communication, and AI-powered insights. Whether it’s updating clients automatically, capturing reviews at key milestones, or identifying at-risk cases in real-time, Case Status turns every interaction into a growth opportunity.\n\nWhy Firms Choose Case Status:\n\nBoost Staff Efficiency: Automate up to 80% of routine client communication and reduce manual updates, saving firms hundreds of hours and over $499,000 annually for mid-sized teams.\n\nDeliver Exceptional Client Experience: Branded, real-time updates via mobile app reduce client confusion and complaints, while raising NPS scores and client satisfaction.\n\nDrive Referral Growth: Convert happy clients into advocates with built-in review prompts and sentiment tools, leading to $200K+ in additional annual revenue.\n\nOperate Smarter with AI: Gain predictive insights into client satisfaction, case velocity, and escalation risk—empowering firms to act before problems arise.\n\nScale Without Chaos: Eliminate communication bottlenecks and empower staff to focus on high-impact work as caseloads grow.\n\nCase Status integrates directly with leading case management systems, making implementation smooth and adoption fast. With 40,000+ client app reviews and a 4.9-star rating, it’s clear—clients love using it, and firms love the results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cf18c5a0-b46c-4187-95cf-d450d6214924.png","url":"https://www.softwareadvice.co.uk/software/423811/case-status","@type":"ListItem"},{"name":"LeadDesk","position":20,"description":"LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.\n\nLeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.\n\nWhether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d73c0ab-7bdb-4cfa-bbe6-4dd517cd0775.jpeg","url":"https://www.softwareadvice.co.uk/software/450657/LeadDesk","@type":"ListItem"},{"name":"LoyJoy","position":21,"description":"LoyJoy is the European no-code platform for Agentic AI at the customer interface. Companies use it to automate service, sales, and marketing processes via chat and phone – resolving issues end-to-end, not just answering FAQs.\nLoyJoy AI Agents plan and execute processes autonomously: from contract inquiries and product advice to lead qualification. Over 100 process modules allow business teams to set up complex workflows without coding and integrate them into existing systems such as SAP, Salesforce, or legacy applications. First productive results within 4–6 weeks.\nMade in Germany, hosted in the EU, compliant with GDPR, DORA, BFSG, and the EU AI Act. Companies like RTL+ (98% automated resolution), TRUMPF, R+V Insurance, Vaillant, and SCHOTT rely on LoyJoy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/302b5ecf-eaae-42d5-831b-e4eea0c7f00b.png","url":"https://www.softwareadvice.co.uk/software/352494/loyjoy","@type":"ListItem"},{"name":"Quadient Impress","position":22,"description":"Impress by Quadient is a cloud-based multi-channel mail management solution designed to automate the entire mail management process with intelligent barcodes and centralized document management. Impress can easily filter, group, and combine statements, EOBs, invoices, purchase orders, and other mail deliverables designed for delivery via email or other channels. \n\nImpress is designed to centralize all mail communication for outsourced delivery or e-delivery. Impress secures sensitive communication by adding unique barcodes to each document, ensuring customers only receive their documents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4af6f1cb-dc92-425f-9971-726df33ffe6f.jpeg","url":"https://www.softwareadvice.co.uk/software/392009/quadient-impress","@type":"ListItem"},{"name":"Rooftop","position":23,"description":"Rooftop is an all-in-one email management, team collaboration, and project management platform. This web-based solution is designed to streamline internal communication, task management, and customer support. Rooftop provides tools to increase team productivity, such as a shared email inbox, canned responses, intelligent search capabilities, automatic routing, reporting, and more. \n\nRooftop’s project management tool enables teams to collaboratively build custom workflows and client pipelines. It provides features for task assignment, scheduling, document management, and real-time communication. Additionally, the platform includes a built-in simple CRM tool that allows teams to easily manage and track customer information in order to streamline sales processes. \n\nPricing for Rooftop is billed per user, per month. Discounted pricing is available for annual plans. Support is provided via live chat, email, and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10b9d596-4197-42e4-8a88-6cfc0b2e61a0.png","url":"https://www.softwareadvice.co.uk/software/240854/rooftop","@type":"ListItem"},{"name":"Avaya Experience Platform","position":24,"description":"Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely.\n\nAvaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82e45738-135c-47e1-9a0f-90a91655fcd8.png","url":"https://www.softwareadvice.co.uk/software/126442/avaya-experience-platform","@type":"ListItem"},{"name":"Cisco Finesse","position":25,"description":"Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training, live chat, and silencing capabilities for agents who are not available to handle customer inquiries. In addition, Cisco Finesse provides advanced analytics to understand agent behavoirs pertaining to queue metrics such as quickest response time and longest queue time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e40de8af-aacd-4954-b7b8-21cd807cecbd.png","url":"https://www.softwareadvice.co.uk/software/424125/cisco-finesse","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=6#itemlist","numberOfItems":25}
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