---
description: Page 4 - Discover the best Customer Communications Management Software for your organisation. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Customer Communications Management Software - 2026 Reviews, Pricing & Demos
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# Customer Communications Management Software

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## Products

1. [Demandforce](https://www.softwareadvice.co.uk/software/116457/demandforce) — 3.7/5 (68 reviews) — Demandforce is the all-in-one practice growth solution made to attract new patients, and keep them coming back. With ...
2. [Rasayel](https://www.softwareadvice.co.uk/software/449981/Rasayel) — 4.8/5 (66 reviews) — Rasayel is a customer communication platform designed to optimize sales and support through the WhatsApp channel. Ras...
3. [Upnify CRM](https://www.softwareadvice.co.uk/software/264476/upnify-crm) — 4.8/5 (64 reviews) — Upnify CRM is a customer relationship management solution designed by business leaders for the international market. ...
4. [Froged](https://www.softwareadvice.co.uk/software/180817/froged) — 4.5/5 (56 reviews) — FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and pr...
5. [OneHash CRM](https://www.softwareadvice.co.uk/software/328082/onehash) — 4.6/5 (53 reviews) — Have you been managing your leads, opportunities, customer’s details, etc. on excel or google sheets and are exhauste...
6. [respond.io](https://www.softwareadvice.co.uk/software/66713/rocketbots1) — 4.6/5 (52 reviews) — Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize...
7. [Heymarket](https://www.softwareadvice.co.uk/software/261595/heymarket) — 4.5/5 (47 reviews) — Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a t...
8. [8x8 Contact Center](https://www.softwareadvice.co.uk/software/391471/8x8-contact-center) — 4.3/5 (47 reviews) — 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration,...
9. [Zoho Voice](https://www.softwareadvice.co.uk/software/401932/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced...
10. [Whispir](https://www.softwareadvice.co.uk/software/260957/whispir) — 4.3/5 (45 reviews) — Whispir helps transform your customer conversations with personalized and interactive content on their preferred chan...
11. [Sinch Engage](https://www.softwareadvice.co.uk/software/149509/sinch-engage) — 4.4/5 (44 reviews) — Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With sup...
12. [Chaty](https://www.softwareadvice.co.uk/software/383930/chaty) — 5.0/5 (41 reviews) — Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, T...
13. [Hatch](https://www.softwareadvice.co.uk/software/266333/hatch) — 3.6/5 (39 reviews) — Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to co...
14. [Quiq](https://www.softwareadvice.co.uk/software/173542/quiq) — 4.5/5 (37 reviews) — Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on b...
15. [Desku](https://www.softwareadvice.co.uk/software/371788/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io ...
16. [ReviewInc](https://www.softwareadvice.co.uk/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...
17. [Gupshup](https://www.softwareadvice.co.uk/software/323217/gupshup) — 4.3/5 (35 reviews) — Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsAp...
18. [Covideo](https://www.softwareadvice.co.uk/software/376239/covideo) — 4.9/5 (34 reviews) — With Covideo, users can record, send, and track videos easily. It includes deep analytics that provides real-time res...
19. [Nuxeo](https://www.softwareadvice.co.uk/software/370471/nuxeo) — 4.2/5 (32 reviews) — Nuxeo helps enterprises build and modernize content management applications to tackle the content issues of today wit...
20. [LiveVox](https://www.softwareadvice.co.uk/software/142846/livevox) — 4.7/5 (32 reviews) — LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion intera...
21. [WeBee](https://www.softwareadvice.co.uk/software/269018/webee) — 4.9/5 (32 reviews) — WeBee provides innovative mobile guest experience solutions for hotels so that hotel guests can fulfill any of their ...
22. [Simla.com](https://www.softwareadvice.co.uk/software/433969/retailcrm) — 4.7/5 (32 reviews) — With this platform, you will be able to: \*\* Unify all your communication channels, including WhatsApp, Facebook, and ...
23. [Statflo](https://www.softwareadvice.co.uk/software/203743/retail-conversations) — 4.8/5 (30 reviews) — Statflo is the only fully compliant enterprise-grade business text messaging software built to empower frontline team...
24. [Dexatel](https://www.softwareadvice.co.uk/software/76434/sendsms) — 4.9/5 (29 reviews) — Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) that enables businesses to verify us...
25. [Smith.ai](https://www.softwareadvice.co.uk/software/146788/smith-ai) — 4.8/5 (29 reviews) — Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help bu...

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## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.co.uk/directory/4398/mobile-marketing/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Links

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Boost office efficiency and offer better care to your patients today with Demandforce.\n\nAttract and Recall Patients\nDrive more patient appointments with email marketing, recall messaging, and more. \n\nManage Appointments\nSeamlessly manage your appointments and reduce no-shows with automated appointment reminders that can be sent to patients via text, email, or voice. \n\nCommunicate with Patients\nStay top of mind with patients and boost retention by using tools like targeted email campaigns, text messaging, and direct mail without needing additional support staff or teams. \n\nControl Online Reputation\nWith Reputation Management features from Demandforce, you can protect your practice’s online reputation and increase your reviews on the sites that matter most.\n\nIncrease Productivity\nDemandforce's automated tools are designed to make your front office run more efficiently so you can spend less time on administrative tasks and more time caring for patients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4c82635-f53b-4ce8-a4f6-822ab309f57b.png","url":"https://www.softwareadvice.co.uk/software/116457/demandforce","@type":"ListItem"},{"name":"Rasayel","position":2,"description":"Rasayel is a customer communication platform designed to optimize sales and support through the WhatsApp channel. 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Change your management skills with Upnify, standardizing the phases of your business process and making a good impression on your potential customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e773959-b7b5-4014-ba9f-5d64118f4ebe.png","url":"https://www.softwareadvice.co.uk/software/264476/upnify-crm","@type":"ListItem"},{"name":"Froged","position":4,"description":"FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. \n\nOur focus is on the entire customer journey from Onboarding and retention to proactive customer support.\n\nWe provide complete customization with our scalable and adaptable technology from -\n* Behavioral segmentation\n* Product Flows\n* Knowledge Base \n* Email campaigns\n* NPS Surveys\n* In-app widget\n* +2k integrations and API\n* Dedicated CS Manager and Dev team","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.softwareadvice.co.uk/software/180817/froged","@type":"ListItem"},{"name":"OneHash CRM","position":5,"description":"Have you been managing your leads, opportunities, customer’s details, etc. on excel or google sheets and are exhausted with all the manual work? If yes then as you know to amplify the success of your business, inclusion of smart work is needed which clearly usage of excel doesn't seem and provide. Highly specialized tools are required for coherent sales management, automated workflows and richer customer insights. Right?\nLuckily OneHash CRM got you, it acquires new customers and retaining the existing ones through coherent communication, effective market research and a solid support structure. It provides sales automation solution created to boost your sales, capture and convert leads into customers and rationalize promotional activities on multiple channels. It also helps you to store, manage and utilize customer data to improve customer experience, and can be directly integrated with campaigns.\n\nOneHash is a SaaS based Robust, Scalable, Economical & Fully- Featured platform with:\n1.\tCRM\n2.\t ERP\n3.\t HCM\n4.\t Project Management\n5.\t Helpdesk solution\n\nWith built-in integrations Google, AWS, Slack, WooCommerce, Shopify, PayPal and many more applications, everything available at $99/month for Unlimited Users.\nIt is a comprehensive business management solution that helps SMEs to record all their business transactions in a single system. With OneHash CRM, SMEs can make informed, fact-based, timely decisions to remain ahead in the competition. It serves as the backbone of a business adding strength, transparency, and control to your growing enterprise.\n\nEXCEPTIONALLY POPULAR IN ALL KIND OF NICHES, INCLUDING:\n• Manufacturing\n• Hospitality\n• Education\n• Healthcare\n• Finance etc.\n\n YOU GET:\n• Affordability\n• Completeness\n• Customization\n• Efficiency\n• Wholesomeness\n\nBENEFITS:\n• Increased Sales and Customer Retention\n• Automatic process, with reduced error risks\n• Easy Invoice and Payment Tracking\n• Track your KPIs\n• Management of Employee Payroll\n• CRM Analytics\n• Customer Data and Interactions Management\n\nDEAL TERMS\n• After completing the purchase you receive an \n   instructions document. \n• Updates are available for FREE and the \n   product will be updated automatically. \n• The product can be accessed on all devices. Free \n   email/chat support is available for all the customer. For Support contact – \n   support@onehash.ai or you can ping us on www.onehash.ai chat, support is available 24/7 .","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f95c94e2-e253-4372-8f62-ce9d81b38049.png","url":"https://www.softwareadvice.co.uk/software/328082/onehash","@type":"ListItem"},{"name":"respond.io","position":6,"description":"Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place.\n\nPurpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows.\n\nManage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind.\n\n10,000+ businesses trust respond.io to power conversations that drive real business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c617c3c-b109-4b4d-86f2-a0ff12db5110.png","url":"https://www.softwareadvice.co.uk/software/66713/rocketbots1","@type":"ListItem"},{"name":"Heymarket","position":7,"description":"Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are available for iPhone, Android and desktop web browsers.\n\n\nMultiple team members can share a single phone number for text messaging. Users can send and reply to texts from landline, toll free and VoIP numbers. Messages can include photos, text, and information about contacts such as first names, and users can also schedule meetings and set follow-up reminders.\n\n\nA series of messages can be sent to customers on a set schedule or triggered as part of welcome campaigns, feedback campaign and more. Teams can share contacts, notes, lists and message templates. Chats can also be exported, saved and searched later.\n\n\nPricing is per user per month. Support is offered through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd65184c-e038-49b6-bfc0-bc47a9c9708a.png","url":"https://www.softwareadvice.co.uk/software/261595/heymarket","@type":"ListItem"},{"name":"8x8 Contact Center","position":8,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.\n8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.softwareadvice.co.uk/software/391471/8x8-contact-center","@type":"ListItem"},{"name":"Zoho Voice","position":9,"description":"Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency.\n\nWith advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. \n\nDiscover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports.\n\nSeamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/242ba110-27b4-4e55-8fe2-62f1bc219cd9.png","url":"https://www.softwareadvice.co.uk/software/401932/zoho-voice","@type":"ListItem"},{"name":"Whispir","position":10,"description":"Whispir helps transform your customer conversations with personalized and interactive content on their preferred channel, whenever and wherever you want it. Open up multi-channel communications via SMS, email, web, voice, push notifications, critical message alerts and social media posts. \n\nSending messages using a variety of channels is proven to increase the likelihood of the receiver opening the message when it matters most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c82d634e-1704-448c-9f81-8a0ef9add928.png","url":"https://www.softwareadvice.co.uk/software/260957/whispir","@type":"ListItem"},{"name":"Sinch Engage","position":11,"description":"Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With support for SMS, MMS, RCS, and WhatsApp, we help you connect with your customers on the channels they love—boosting engagement, sales, and loyalty. Get global reach, 100% security and compliance, and 24/7 support.  \n\n

Thousands of top brands use us to send and automate marketing, sales, and customer support messages. Whether you want to send promo text campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:  \n- Simple, visual campaign builder \n- Bulk SMS \n- Automated texts \n- Two-way chat \n- Email-to-text  \n- Unified team inbox \n- Templates \n- AI writing assistant \n- Analytics & delivery reports \n- Industry-leading deliverability  \n\nWe also directly integrate with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Zapier, Workato, and more—making it easy to add messaging into your existing workflow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c165b27-f956-4a73-99c0-1a784ae02403.png","url":"https://www.softwareadvice.co.uk/software/149509/sinch-engage","@type":"ListItem"},{"name":"Chaty","position":12,"description":"Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, WeChat, Snapchat, TikTok, Google Maps, Vkontakte, Waze, Discord, Slack, Microsoft Teams, LinkedIn, and more.\n\nTeam can make improvements to the customer's experience by using insights and feedback shared by your customers in a direct chat. Users can set triggers and targeting rules for chat widgets based on specific pages, dates, times, exit intent, or page scroll.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/553036d7-b9b6-496c-bf2d-c00f129a0ead.png","url":"https://www.softwareadvice.co.uk/software/383930/chaty","@type":"ListItem"},{"name":"Hatch","position":13,"description":"Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. Whether you're a one-crew shop or a national brand, Hatch scales the same conversion engine — AI-powered 1:1 communication — so you can grow without added headcount, complex software, or costly answering services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4a40872-f98c-4007-9ed6-07551f8797b2.png","url":"https://www.softwareadvice.co.uk/software/266333/hatch","@type":"ListItem"},{"name":"Quiq","position":14,"description":"Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.\n\n\nAgents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.\n\n\nQuiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a0810494-df67-459a-ab3b-d9e74e24002d.png","url":"https://www.softwareadvice.co.uk/software/173542/quiq","@type":"ListItem"},{"name":"Desku","position":15,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.softwareadvice.co.uk/software/371788/desku","@type":"ListItem"},{"name":"ReviewInc","position":16,"description":"ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.\n\nThe software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.\n\nCommunication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.softwareadvice.co.uk/software/337190/reviewinc","@type":"ListItem"},{"name":"Gupshup","position":17,"description":"Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected. \n\nGupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target customers while providing users with the option to receive these text messages via popular messaging apps.\n\nGupshup’s Single API solution for WhatsApp and SMS has enabled businesses to easily integrate one-way and two-way messaging on WhatsApp with fall back to Global SMS connectivity with multi-channel auto-routing option. Gupshup also manages WhatsApp opt-in through SMS, missed calls and Web-chat, and handles large template volumes with auto-translation for WhatsApp delivery and language preferences. Gupshup’s Bot platform currently supports over 39,000 bots that can easily handle WhatsApp FAQs with live agent handoff for various customer support use cases.\n\nGupshup is a global partner for Google Rich Communication Services (RCS), It enables a free flow of all forms of communication including videos, images, documents, audio, location which can be sent directly to the user’s inbox. Google RCS is currently being adopted by all major operators in India and GupShup can facilitate a POC for RCS.\n\nGoogle business messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.\n\nGupshup IP (GIP) is a single platform with end-to-end message encryption that enables rich conversational experiences for your customers by allowing sharing of rich media, cards, buttons, payments. Gupshup has also partnered with handset manufacturers like OnePlus and Xiaomi to deliver structured text and multimedia messages over IP on user’s handset inbox –thus making these messages richer, actionable and more engaging.\n\nGupshup enables managing high volumes of customers conversations on Instagram. Chatbots with human agent handoff provides seamless two-way customer conversations for use cases such as FAQs, lead collection, product discovery, eCommerce and appointment bookings.\n\nBusinesses can send 1-way transactional or promotional messages on Viber. Chatbots enables two-way rich and interactive messaging to engage customers. Gupshup ensures optimal communication with auto-fallback to SMS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b5b301b-d4d5-4b71-b5cd-daebe7a3e044.png","url":"https://www.softwareadvice.co.uk/software/323217/gupshup","@type":"ListItem"},{"name":"Covideo","position":18,"description":"With Covideo, users can record, send, and track videos easily. It includes deep analytics that provides real-time results and instant insights. It helps staff members turn leads into conversions, condense their sales cycles, and close more deals. When users record from their smartphone or computer, they can share their videos via email, SMS text, social media, or your CRM. Plus, Covideo integrates with several third-party applications, including Salesforce, LinkedIn, Chrome, Office 365, Gmail, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f96866af-b66a-49be-b3ef-f56c71e3903f.jpeg","url":"https://www.softwareadvice.co.uk/software/376239/covideo","@type":"ListItem"},{"name":"Nuxeo","position":19,"description":"Nuxeo helps enterprises build and modernize content management applications to tackle the content issues of today with a low-code development approach. As a cloud-native content services platform, Nuxeo leverages secure cloud technologies, AI-powered insights, and custom machine learning models on a scalable and modular architecture. Key features include a configurable user interface, digital asset and document management capabilities, a native workflow engine, advanced search functionality, data connectors, analytics, dashboards, and more.\n\n\nNuxeo's low-code development tool helps businesses quickly build any content-driven application without the need for custom code. Enterprises can provide users with secure access to critical business information that leverages simple as well as hierarchical vocabularies with custom business objects.\n\n\nNuxeo delivers on front-end expectations by allowing businesses to tailor interfaces any way they choose. UX specialists and front-end developers can build and optimize high-quality interfaces by streamlining common interaction patterns, optimizing underused assets using data analytics and personalized dashboards, and building customized workflows. Users can also find exactly what they need using Nuxeo's search functionality.\n\n\nWith a wide range of connectors and plug-ins, Nuxeo seamlessly integrates with third-party solutions such as Salesforce, Adobe, Dropbox, Ephesoft, and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/621f1af6-79b4-43f1-9423-b4027783c4e0.png","url":"https://www.softwareadvice.co.uk/software/370471/nuxeo","@type":"ListItem"},{"name":"LiveVox","position":20,"description":"LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ab96803-e362-4eac-bc11-f147a640e6fe.png","url":"https://www.softwareadvice.co.uk/software/142846/livevox","@type":"ListItem"},{"name":"WeBee","position":21,"description":"WeBee provides innovative mobile guest experience solutions for hotels so that hotel guests can fulfill any of their needs (check-in/out, payments, reservations, keyless room entry all requests) conveniently from their mobile phones. The solution increases hotel revenues and scores on reputation sites and has an impact on sustainability because of the lower consumption of paper, magnetic cards, and water.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/181fc5a4-e78e-4fe5-b442-3a60b96ec488.jpeg","url":"https://www.softwareadvice.co.uk/software/269018/webee","@type":"ListItem"},{"name":"Simla.com","position":22,"description":"With this platform, you will be able to:\n** Unify all your communication channels, including WhatsApp, Facebook, and Instagram, in a single window\n** Create orders directly from the chat with your clients\n** Take advantage of a ready-to-use sales funnel or create your own\n** Segment your clients and personalize your communications\n** Launch promotional newsletters, combining WhatsApp and email channels\n** Utilize chatbots based on ChatGPT\n** Communicate with and manage your clients from your smartphone","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63a5bb6a-5daf-4a46-9e71-afcc0a765b19.png","url":"https://www.softwareadvice.co.uk/software/433969/retailcrm","@type":"ListItem"},{"name":"Statflo","position":23,"description":"Statflo is the only fully compliant enterprise-grade business text messaging software built to empower frontline teams to communicate with customers on their preferred medium of choice. \n\nStatflo can seamlessly integrate with existing systems, embed rich sendable content, and allows customer-facing teams to meet the demands of today’s connected customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abcb8eb0-5033-4298-9b7e-753a6bfe929c.png","url":"https://www.softwareadvice.co.uk/software/203743/retail-conversations","@type":"ListItem"},{"name":"Dexatel","position":24,"description":"Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) that enables businesses to verify users, prevent fraud, deliver OTPs, and engage customers with secure, scalable, and mission-critical communications. Enterprises worldwide rely on Dexatel’s carrier-grade APIs to streamline onboarding, drive customer engagement, and ensure enterprise-level compliance.\n\nDexatel Verify powers multi-channel user verification and 2FA with OTP delivery over SMS, Voice, Flash Calls, WhatsApp, Viber, Telegram, RCS, and Email. Backed by AI-driven routing, smart channel fallback, and real-time number validation, Verify helps companies cut OTP costs, prevent abuse, reduce failed attempts, and maximize delivery rates. Ideal for fintech, neobanks, marketplaces, social platforms, gaming, and SaaS providers, it enables faster onboarding and secure logins at scale.\n\nDexatel Engage delivers omnichannel campaigns and customer communications through alerts, promotions, transactional messages, and conversational flows. Businesses can engage audiences via SMS, WhatsApp, Viber, RCS, and Email from a unified campaign dashboard or API. With advanced segmentation, personalization, templates, automation, consent management, and analytics, Engage drives higher conversion rates, optimized open rates, and measurable ROI while ensuring compliance with GDPR and ISO/IEC 27001.\n\nDexatel Lookup provides real-time number intelligence and fraud prevention, validating numbers before OTP delivery, detecting risky routes, and enabling smart channel selection. This helps reduce messaging costs, improve deliverability, and ensure data accuracy during onboarding or marketing campaigns.\n\nDexatel Link offers enterprise-grade messaging and voice APIs with reliable routing, compliance, and integrations for large-scale traffic. Use cases include product notifications, two-way messaging, and time-sensitive voice alerts with carrier-level reliability.\n\nTrusted by fintechs, banks, eCommerce, iGaming, marketplaces, SaaS platforms, and digital apps, Dexatel ensures omnichannel communication that is secure, cost-effective, and consistent.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/849154fd-6db9-4666-a251-ab23c7ec4818.png","url":"https://www.softwareadvice.co.uk/software/76434/sendsms","@type":"ListItem"},{"name":"Smith.ai","position":25,"description":"Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. \n\n\nSmith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls.\n\n\nSmith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients.\n\n\nAll plans come with a 30-day money-back guarantee.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f639b07-8a33-411f-8e77-21abc3a9bd91.jpeg","url":"https://www.softwareadvice.co.uk/software/146788/smith-ai","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software?page=4#itemlist","numberOfItems":25}
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