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description: Discover the best Speech Analytics Software for your organisation. Compare top Speech Analytics Software tools with customer reviews, pricing and free demos.
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title: Best Speech Analytics Software - 2026 Reviews, Pricing & Demos
---

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# Speech Analytics Software

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## Products

1. [3CX](https://www.softwareadvice.co.uk/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) — 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform...
2. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) — CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital mes...
3. [Gong.io](https://www.softwareadvice.co.uk/software/75783/gong) — 4.8/5 (560 reviews) — Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified pla...
4. [Transkriptor](https://www.softwareadvice.co.uk/software/353670/transkriptor) — 4.7/5 (550 reviews) — Transkriptor is an artificial intelligence (AI)-enabled online transcription solution that converts audio and video c...
5. [Calabrio ONE](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The tru...
6. [XM for Customer Experience](https://www.softwareadvice.co.uk/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
7. [Convin](https://www.softwareadvice.co.uk/software/404632/convin) — 4.9/5 (232 reviews) — Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic envir...
8. [JustCall](https://www.softwareadvice.co.uk/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
9. [Talkatoo](https://www.softwareadvice.co.uk/software/242315/talkatoo) — 4.7/5 (220 reviews) — Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of spee...
10. [ELSA Speak](https://www.softwareadvice.co.uk/software/337053/elsa-speak) — 4.5/5 (174 reviews) — ELSA Speak is an English-speaking application that helps businesses utilize AI-based tools to recognize speech, evalu...
11. [CTM](https://www.softwareadvice.co.uk/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) — CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It ...
12. [Amazon Connect](https://www.softwareadvice.co.uk/software/352892/amazon-connect) — 4.5/5 (92 reviews) — Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learnin...
13. [Sprinklr](https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) — Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers soc...
14. [Chorus](https://www.softwareadvice.co.uk/software/472686/Chorus) — 4.5/5 (67 reviews) — Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-t...
15. [Modjo](https://www.softwareadvice.co.uk/software/232591/modjo) — 4.7/5 (60 reviews) — Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation ...
16. [Appen](https://www.softwareadvice.co.uk/software/252795/appen) — 4.1/5 (40 reviews) — Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare...
17. [ClearTouch Operator](https://www.softwareadvice.co.uk/software/344033/cleartouch-operator) — 4.6/5 (36 reviews) — ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless an...
18. [Sunoh](https://www.softwareadvice.co.uk/software/435191/sunoh) — 4.1/5 (35 reviews) — Sunoh.ai is an AI Medical Scribe powered by ambient listening technology that converts patient-provider conversations...
19. [Leexi](https://www.softwareadvice.co.uk/software/369983/leexi) — 4.9/5 (35 reviews) — Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transc...
20. [MaxContact](https://www.softwareadvice.co.uk/software/120574/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
21. [QEval](https://www.softwareadvice.co.uk/software/70861/qeval) — 4.0/5 (20 reviews) — QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key ...
22. [EvaluAgent](https://www.softwareadvice.co.uk/software/134248/evaluagent) — 4.7/5 (20 reviews) — EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. ...
23. [Laxis](https://www.softwareadvice.co.uk/software/331365/laxis) — 4.3/5 (20 reviews) — Laxis makes meetings more productive by letting you and your team engage with each other, knowing that notes and foll...
24. [XEBO.ai](https://www.softwareadvice.co.uk/software/337164/survey2connnect) — 4.5/5 (19 reviews) — XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business a...
25. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...

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## Related Categories

- [Transcription Software](https://www.softwareadvice.co.uk/directory/4397/transcription/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Links

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4646/speech-analytics/software> |
| en | <https://www.softwareadvice.com/speech-analytics/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4646/speech-analytics/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4646/speech-analytics/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4646/speech-analytics/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software> |
| fr | <https://www.softwareadvice.fr/directory/4646/speech-analytics/software> |

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It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.softwareadvice.co.uk/software/112191/calltrackingmetrics","@type":"ListItem"},{"name":"Amazon Connect","position":12,"description":"Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency.\n\nAmazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.softwareadvice.co.uk/software/352892/amazon-connect","@type":"ListItem"},{"name":"Sprinklr","position":13,"description":"Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.\n\nThe social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.\n\nSprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.\n\nOther features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.\n\nSprinklr offers online and knowledgebase support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing","@type":"ListItem"},{"name":"Chorus","position":14,"description":"Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ebb8aa9-9cd1-418c-9b22-649f1968ff45.png","url":"https://www.softwareadvice.co.uk/software/472686/Chorus","@type":"ListItem"},{"name":"Modjo","position":15,"description":"Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. \n\nModjo was built to make every interaction as easy to manage – accessible, transparent, and collaborative.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89c88d43-9cd6-4a85-9448-381d8c4e19fd.png","url":"https://www.softwareadvice.co.uk/software/232591/modjo","@type":"ListItem"},{"name":"Appen","position":16,"description":"Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare and other industries streamline data extraction and natural language processing (NLP) operations. It enables organizations to configure workflows, conduct speech analysis and deploy machine learning (ML) models.\n\nThe application allows managers to track projects, generate reports and collect and store training data in a centralized repository. Appen comes with an application programming interface (API), which lets businesses integrate the system with several third-party platforms.\n\nPricing is available on request and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e65115a-4eb0-4bae-a23b-9ee78e7150ec.png","url":"https://www.softwareadvice.co.uk/software/252795/appen","@type":"ListItem"},{"name":"ClearTouch Operator","position":17,"description":"ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless and personalized customer experiences. Our platform unifies voice, omnichannel communication, AI-powered analytics, workforce engagement, and automation—enabling businesses to boost agent productivity, reduce costs, and increase customer satisfaction.\n\nWith real-time dashboards, advanced voice analytics, customizable reporting, and integrations with CRMs like Salesforce, Zoho, and Zendesk, ClearTouch makes it easy to monitor performance, automate workflows, and drive data-backed decisions. \n\nThe platform ensures compliance with PCI-DSS, GDPR, and Indian telecom regulations, while offering flexible per-minute pricing and a no-contract model. Plus, deployment takes as little as 48 hours, allowing businesses to scale quickly without disruption.\n\nWe serve diverse industries including BFSI, BPO & Call Centers, Healthcare, Retail & E-commerce, Telecom, Debt Collection, and Travel & Hospitality. Whether your goal is to cut call abandonment rates, boost CSAT scores, or scale operations across remote and on-site teams, ClearTouch delivers measurable results—faster resolutions, smarter insights, and more meaningful customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a94c29f8-3b1a-40da-a32f-9aa09cc07435.png","url":"https://www.softwareadvice.co.uk/software/344033/cleartouch-operator","@type":"ListItem"},{"name":"Sunoh","position":18,"description":"Sunoh.ai is an AI Medical Scribe powered by ambient listening technology that converts patient-provider conversations into draft clinical documentation. With Sunoh, practices are saving up to two hours of documentation time per provider per day and allowing physicians and staff to better focus on their patients. Sunoh.ai can be used alongside any EHR and eliminates the need for more expensive traditional scribes or online scribe services. \n\nHow Sunoh.ai Works:\n\nSunoh.ai uses advanced machine learning algorithms and natural language processing technology to analyze patient-provider conversations. It listens to the conversation, generates SOAP notes using voice recognition, and categorizes the content into Progress Note sections for easy review. The technology accurately captures the conversation and translates it into clinical documentation.\n\nFeatures & Benefits of Sunoh.ai:\n\nCan be used for any specialty and can create draft SOAP notes, notes for vision care documentation, or DAP notes for Behavioral Health. \n\nIs EHR-agnostic, seamlessly adding documentation to patient records in the practice's EHR system of choice. \n\nHelps providers focus on patients rather than keyboards during their healthcare encounters, reducing the risks of burnout. \n\nStreamlines documentation with AI and voice-recognition technology to create accurate draft Progress Notes that reduce the risks of errors and promote better patient care. \n\nSupports document in English, Portuguese, and 20 dialects of Spanish. \n\nOffers significant monetary savings compared to the costs of traditional human scribes or online scribe services. \n\nScales to meet the needs of healthcare providers of all sizes, from small clinics to large hospitals, and maintains effectiveness as practices and systems grow \n\nTry Sunoh.ai today – your antidote to physician burnout.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2af6f82-0ef0-4acd-8fc9-c6555c64c687.png","url":"https://www.softwareadvice.co.uk/software/435191/sunoh","@type":"ListItem"},{"name":"Leexi","position":19,"description":"Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it optimizes sales, telephony, and video conferencing operations for teams.\n\nThe platform ensures seamless onboarding by facilitating the efficient flow of information between teams. During calls, managers and team members can collaborate, comment, and take notes as Leexi automatically summarizes, transcribes, and analyzes the conversations. Data is securely stored, ensuring the confidentiality of clients' information. Additionally, automated emails enable sales teams to follow up with participants.\n\nLeexi provides valuable insights into call and video performance through its analytics capabilities. It also supports integration with a wide range of third-party applications via APIs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/403f2f9b-d177-4a5a-9001-60a71e3947c6.png","url":"https://www.softwareadvice.co.uk/software/369983/leexi","@type":"ListItem"},{"name":"MaxContact","position":20,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.softwareadvice.co.uk/software/120574/maxcontact","@type":"ListItem"},{"name":"QEval","position":21,"description":"QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.\n\n\nThe solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. \n\n\nTeam leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures.\n\n\nThe solution is available on a licensing model and support is provided via phone and knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91da31e4-064b-4796-afc0-d78fe528c609.png","url":"https://www.softwareadvice.co.uk/software/70861/qeval","@type":"ListItem"},{"name":"EvaluAgent","position":22,"description":"EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others.  \n\n\nWith this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. \n\n\nPricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9862057c-2c1b-4fcc-89ac-220a4580a659.png","url":"https://www.softwareadvice.co.uk/software/134248/evaluagent","@type":"ListItem"},{"name":"Laxis","position":23,"description":"Laxis makes meetings more productive by letting you and your team engage with each other, knowing that notes and follow up are being taken accurately and automatically. \n\nLaxis is the next generation of AI meeting assistants that provides transcription and note taking to give participants the power to stay engaged. Laxis can be used to set pre-meeting topics and agendas, take notes and get real time transcription during meetings, and get valuable conversation insights after your meetings.  \n\nMeetings are a fact of line for most people. But they are also a heavy burden in terms of scheduling, agenda setting, and inviting the right people to attend. Follow up and interaction after the meeting is equally difficult. And the cost of people’s time and attention is hard to calculate, but shows up in the late hours people spend catching up after meetings are done for the day or week. \n\nFrom project management to research to decision making, conversations are where human interaction drives progress. Laxis gives you the power to make those meetings more productive, engaging and memorable, by letting you focus on the conversation and have the notes ready when you’re done.\n\nLaxis integrates with Google Meet via a Chrome extension, to ensure that everything said in every meeting is captured automatically. Similar upgrades for Zoom and Teams will be available soon. \n\nKey features of Laxis include:\nPre-meeting set-up:\n- Personalizable memo templates and tags that you can set for each type of your meetings\n- Integration with your preferred online conference platforms and calendars.\n\nDuring the meeting:\n- Real time, highly accurate transcription\n- Individual speaker recognition for attribution\n- One click tagging so you can quickly review the most important parts of the meeting\n\nPost meeting:\n- Audio to text translation for audio files from any platform\n- Importing Zoom audio from the Zoom cloud\n- AI augmented editor and smart summary\n- Insight and quotation management\n- Secure cloud storage for all your conversations\n- Search across all conversations for themes and quotes\n- Downloadable transcripts to share with your team\n\nLaxis gives you the power to:\n- Be more present at meetings. \n- Laxis takes notes while you focus on the conversation. \n- Capture each attendee's comments verbatim, and flag items for follow up.\n- Engage in what people say, without the distraction of trying to capture every word.\n- Capture clear and consistent actions\n- Laxis captures meeting outcomes with an accurate record of who has committed to which action. \n-Those action items and follow-ups can be sent to each attendee immediately after each meeting.\n- Decisions and next steps are clearly laid out using personalized or standard meeting templates.\n\nUsers can unlock valuable insights across interactions\n- Keyword highlights and searches identify key themes or issues that occur within a series of conversations, such as doing one-on-one interviews or managing projects.\n- Artificial intelligence extracts the relevant insights from each meeting, or across a set of interviews.\n- Within meetings, one-click “flagging” of important and notable statements makes them easy to find later.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8717d914-8242-4880-86af-a31878d68cd9.jpeg","url":"https://www.softwareadvice.co.uk/software/331365/laxis","@type":"ListItem"},{"name":"XEBO.ai","position":24,"description":"XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business and take decisive actions.\n\nXEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. S2C can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows users to collect feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9247d130-660c-4df9-ad18-e2f6aa775477.png","url":"https://www.softwareadvice.co.uk/software/337164/survey2connnect","@type":"ListItem"},{"name":"inconnect","position":25,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"}],"numberOfItems":25}
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