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description: Page 3 - Discover the best Customer Success Software for your organisation. Compare top Customer Success Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Customer Success Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software) > [Page 3](https://www.softwareadvice.co.uk/directory/4628/customer-success/software?page=3)

# Customer Success Software

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## Products

1. [3CLogic](https://www.softwareadvice.co.uk/software/19735/3clogic-cloud-contact-center) — 4.3/5 (49 reviews) — 3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers....
2. [LaunchBay](https://www.softwareadvice.co.uk/software/444024/motion-io) — 4.8/5 (49 reviews) — LaunchBay is the client experience platform for B2B service providers, agencies, and software companies that want to ...
3. [MeltingSpot](https://www.softwareadvice.co.uk/software/438069/meltingspot) — 4.6/5 (49 reviews) — MeltingSpot is the first Digital Adoption \& User Training Platform built to help every user master software and A...
4. [Gainsight CS](https://www.softwareadvice.co.uk/software/323920/gainsight-cs) — 4.4/5 (48 reviews) — Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and oper...
5. [Aligned](https://www.softwareadvice.co.uk/software/423764/aligned) — 4.9/5 (47 reviews) — Aligned's digital sales room simplifies complex deals, engages buyers, and reduces time-to-value for sales teams. All...
6. [Ecosystems](https://www.softwareadvice.co.uk/software/240686/value-management-office) — 4.7/5 (44 reviews) — Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From sal...
7. [Chaty](https://www.softwareadvice.co.uk/software/383930/chaty) — 5.0/5 (41 reviews) — Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, T...
8. [SmartKarrot](https://www.softwareadvice.co.uk/software/88639/smartkarrot) — 4.4/5 (37 reviews) — SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion \& Ret...
9. [Channels](https://www.softwareadvice.co.uk/software/99434/channels) — 4.8/5 (36 reviews) — Channels is a customer service solution for call centers and client success teams that offers tools including channel...
10. [SubscriptionFlow](https://www.softwareadvice.co.uk/software/360315/subscriptionflow) — 4.7/5 (35 reviews) — SubscriptionFlow is an advanced, automated, and intelligent subscription management software. It is a SaaS platform t...
11. [Skilljar Customer Education](https://www.softwareadvice.co.uk/software/358149/skilljar) — 4.6/5 (35 reviews) — Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose...
12. [Totango](https://www.softwareadvice.co.uk/software/240462/totango) — 3.7/5 (33 reviews) — Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer suc...
13. [SalesDirector.ai](https://www.softwareadvice.co.uk/software/325413/salesdirector-ai) — 4.5/5 (31 reviews) — SalesDirector.ai is a data capture solution designed to help sales, marketing and customer success teams within busin...
14. [elevio](https://www.softwareadvice.co.uk/software/43908/elevio) — 4.6/5 (30 reviews) — Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base....
15. [Retently](https://www.softwareadvice.co.uk/software/239128/retently) — 4.9/5 (30 reviews) — Retently is a web-based customer experience management platform. The software measures customer satisfaction througho...
16. [Planhat](https://www.softwareadvice.co.uk/software/108855/planhat) — 4.6/5 (28 reviews) — Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire cust...
17. [Trengo](https://www.softwareadvice.co.uk/software/355824/trengo) — 4.1/5 (26 reviews) — We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. ...
18. [ModuleQ](https://www.softwareadvice.co.uk/software/366273/moduleq) — 4.5/5 (26 reviews) — ModuleQ helps sales teams ahead of meetings with customers and prospects by delivering a briefing with relevant news,...
19. [Netigate](https://www.softwareadvice.co.uk/software/90301/netigate) — 4.6/5 (25 reviews) — Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute su...
20. [eBanqo](https://www.softwareadvice.co.uk/software/344298/ebanqo) — 4.2/5 (22 reviews) — eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their service...
21. [Precursive OBX](https://www.softwareadvice.co.uk/software/323353/precursive-obx) — 4.4/5 (21 reviews) — Precursive OBX is a customer success and client onboarding platform. It features playbooks, collaboration, and analyt...
22. [TaskRay](https://www.softwareadvice.co.uk/software/159073/taskray) — 4.3/5 (20 reviews) — TaskRay by Bracket Labs is a cloud-based project management and customer onboarding solution for Salesforce. The soft...
23. [Acquire](https://www.softwareadvice.co.uk/software/100415/acquire-hd) — 5.0/5 (20 reviews) — Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live ...
24. [Emojot](https://www.softwareadvice.co.uk/software/402434/emojot) — 4.7/5 (20 reviews) — Emojot is a versatile and customizable SaaS platform designed to facilitate customer-focused digital transformation f...
25. [Email Meter Enterprise](https://www.softwareadvice.co.uk/software/78093/email-meter-enterprise) — 4.8/5 (20 reviews) — The best way to track and analyze email response times, SLAs, sentiment analysis, shared mailbox analytics, and overa...

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## Related Categories

- [Client Onboarding Software](https://www.softwareadvice.co.uk/directory/4483/client-onboarding/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

## Links

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-----

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With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b06aa98-1390-4c93-b017-abba30f11016.png","url":"https://www.softwareadvice.co.uk/software/19735/3clogic-cloud-contact-center","@type":"ListItem"},{"name":"LaunchBay","position":2,"description":"LaunchBay is the client experience platform for B2B service providers, agencies, and software companies that want to deliver a best-in-class customer experience without hiring more staff or adding work to their team's plate.\n\nFrom onboarding and implementation to ongoing service delivery, LaunchBay brings every step including tasks, communication, approvals, time tracking, resource management, and data collection into one platform your team and your clients actually use. \n\nThe result is faster time-to-value, fewer status calls, and a client experience that reflects your brand's professionalism at every touchpoint.\n\nFor Internal Teams\nLaunchBay delivers the operational clarity of a professional services automation tool with the client experience layer most PSA platforms leave out.\n\n- A real-time Projects Dashboard gives ops leaders visibility into health scores, project status, and activity across every active engagement. Spot which projects are on track and which are behind at a glance, drill into any blocker instantly, and take action before clients complain.\n\n- Reusable project templates let you map out every task, stage, and resource your team and clients need to complete, so every engagement starts from a proven foundation rather than a blank slate. \n\n- Tasks are fully flexible — attach intake forms, contracts, file uploads, invoices, or embedded tools to any step in the workflow. Set due dates once and LaunchBay handles the rest, sending automatic reminders when something is overdue so your team stops chasing and starts delivering.\n\n\n- A shared Message Center replaces scattered email threads and Slack messages with one centralized inbox where your team can see every client conversation, respond quickly, and collaborate internally using private notes that clients never see. Every file, message, and update lives in one place, tied to the right project and the right client.\n\n- Reporting gives ops leaders the visibility to act early instead of reacting late. The Project Progress view surfaces task completion status across every active project in a single grid, highlights which projects are behind, and lets you drill into any blocker for additional context. No more standing over your team or finding out about problems after clients have already noticed.\n\nFor Clients\nLaunchBay creates a premium self-service experience that keeps clients informed and moving without requiring constant input from your team. \n\n- Each customer gets a secure, branded portal with loginless access via magic link — no account creation, no password reset emails, no friction. \n- Clients click a link in their inbox and land directly in their portal, ready to get started.\n- Inside their portal, clients see all of their active projects in one place, with a clear task list that tells them exactly what to do and why. \n- Tasks are actionable — clients can complete intake forms, sign contracts, submit payments, and upload files without ever leaving the portal. \n- A visual Progress Tracker gives clients a real-time view of exactly where their project stands, updated automatically as work gets done, so they always know what's been completed and what comes next without emailing your team to ask.\n\nBuilt to Fit Your Stack\nLaunchBay integrates with the tools your team already runs on including HubSpot, Zapier, Stripe, Calendly, Google Drive, and more. \n\nKick off onboarding automatically the moment a deal closes in your CRM, sync client data across your stack, and eliminate the manual handoffs that slow projects down at the start.\n\nWhether you're a SaaS company managing customer onboarding, a marketing agency running client kickoff projects, or a professional services firm delivering complex implementations, LaunchBay gives you the workflow automation, task management, time tracking, and client communication tools to deliver every engagement with speed, consistency, and confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d82dfdf6-5777-4bb9-8d0c-66d1b4601392.png","url":"https://www.softwareadvice.co.uk/software/444024/motion-io","@type":"ListItem"},{"name":"MeltingSpot","position":3,"description":"MeltingSpot is the first Digital Adoption & User Training Platform built to help every user master software and AI faster, with less friction, and with guidance and training that actually drives long-term adoption.\n\nWhile traditional Digital Adoption Platforms focus mainly on walkthroughs and tooltips, MeltingSpot goes further by combining guidance + real in-app learning.\n\nThe platform delivers contextual, proactive, and personalized guidance and training experiences directly inside the software, where learning actually happens.\n\nDesigned for both SaaS vendors and large enterprises, MeltingSpot adapts to two major adoption challenges:\n- Helping customers adopt and activate features inside SaaS products\n- Helping employees master internal tools like ERP, CRM and more… And leverage AI wherever it can be.\n\nMeltingSpot also includes an AI-powered content engine, enabling teams to instantly turn PDFs, videos, or documents into ready-to-use in-app learning modules.\n\n\n\nI - Key Use cases\n\n🔵 For SaaS Vendors: Customer Software Adoption\nMeltingSpot helps Customer Success and Product Marketing teams scale digital customer success by delivering in-app guidance and training that make users autonomous.\n\nUse cases:\n- Customer Onboarding: Make onboarding effortless for every new customer with guided, in-product journeys.\n- Digital Customer Success: Scale your CS impact with in-app guidance and training, without adding headcount.\n- Customer Education: Keep your customers learning, engaged, and loyal with a continuous in-app education layer.\n- Product Marketing: Turn every feature launch into real product adoption with targeted in-app announcements and training.\n\nTypical outcomes: faster onboarding, higher feature adoption, and reduced support load.\n\n\n🟣 For Large Enterprises: Employee Software Adoption\n\nMeltingSpot improves the way employees adopt mission-critical tools by delivering continuous, in-workflow training, far beyond one-off classroom sessions or lengthy documentation.\n\nUse cases:\n- Change Management: Support large-scale software rollouts with in-app training assistants that reduce friction.\n- AI Transformation: Accelerate AI features adoption where work gets done, inside the tools employees already use.\n- Sales Enablement: Train your sales teams where they sell, directly in their CRM.\n\nTypical outcomes: better tool mastery, improved productivity, and fewer errors or support escalations.\n\n\n\nII - 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From sales to customer success, providers leverage Ecosystems to quantify and align with customers on the business value being delivered. Through AI-driven analytics and integrations like Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, individual value conversations are transformed into a centralized cloud asset for improved decisions throughout the organization. Check out our website to learn how leading companies such as Google Cloud, Palo Alto Networks, and ServiceNow use Ecosystems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67b30016-f5a1-4e00-a34e-cb11cdf3f26a.png","url":"https://www.softwareadvice.co.uk/software/240686/value-management-office","@type":"ListItem"},{"name":"Chaty","position":7,"description":"Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, WeChat, Snapchat, TikTok, Google Maps, Vkontakte, Waze, Discord, Slack, Microsoft Teams, LinkedIn, and more.\n\nTeam can make improvements to the customer's experience by using insights and feedback shared by your customers in a direct chat. Users can set triggers and targeting rules for chat widgets based on specific pages, dates, times, exit intent, or page scroll.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/553036d7-b9b6-496c-bf2d-c00f129a0ead.png","url":"https://www.softwareadvice.co.uk/software/383930/chaty","@type":"ListItem"},{"name":"SmartKarrot","position":8,"description":"SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and  Scaling Growth operations efficiently (through Intelligence & Automation).\n\n1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.\n2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.\n3. Our New Age Design with a PLG mindset allows for a great experience for users.\n4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ed8502d-f981-435a-9761-25d4afcf9872.png","url":"https://www.softwareadvice.co.uk/software/88639/smartkarrot","@type":"ListItem"},{"name":"Channels","position":9,"description":"Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, contact history, and more. With Channels, users can utilize customer data from connected eCommerce systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests.\n\n\nThe Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed. Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc87a78f-e2ac-4886-abbf-10ba44ac0527.png","url":"https://www.softwareadvice.co.uk/software/99434/channels","@type":"ListItem"},{"name":"SubscriptionFlow","position":10,"description":"SubscriptionFlow is an advanced, automated, and intelligent subscription management software. It is a SaaS platform that offers customizable and flexible no-code low-code recurring billing management and payment processing solutions with AI-enabled plans, pricing, and subscription handling.\n\nSubscriptionFlow support multiple currency and can be integrated with dozens of leading payment gateways to cater to clients anywhere in the world.\n\nIn addition, SubscriptionFlow itself offers payment processing services to merchants with no payment gateways to begin their online recurring billing and payment management, instantly.\n\nSubscriptionFlow is serving across the verticals including education, professional learning, online education, healthcare, services, SaaS, cloud computing, IT and networking, subscription box businesses, manufacturing, insurance, investment, accounting and finance, consulting, beauty and fitness, and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6c3f213-9f67-4d45-a30c-5d153d7b5389.jpeg","url":"https://www.softwareadvice.co.uk/software/360315/subscriptionflow","@type":"ListItem"},{"name":"Skilljar Customer Education","position":11,"description":"Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. \n\nTurn new buyers into successful users:\nSkilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. \n\nPartner with the experts in external education:\nSkilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. \n\nDrive measurable impact & profitability:\nEducating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. \n\nImprove customer retention:\nTrained customers are more likely to use your product, understand the value, and not churn.  \n\nGet data-driven insights:\nIntegrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business.\n\nStrengthen the power of your brand:\nCreate an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. \n\nCompanies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/569d2924-f38e-4d2e-9a3e-042da498ac11.png","url":"https://www.softwareadvice.co.uk/software/358149/skilljar","@type":"ListItem"},{"name":"Totango","position":12,"description":"Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.\n\n\nTotango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.\n\n\nTotango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d7d2162-76f3-4042-b88a-f1d7dd6f1b2c.png","url":"https://www.softwareadvice.co.uk/software/240462/totango","@type":"ListItem"},{"name":"SalesDirector.ai","position":13,"description":"SalesDirector.ai is a data capture solution designed to help sales, marketing and customer success teams within businesses access email or calendar interactions, optimize contact information, manage accounts and automate data entry processes from within a unified platform. Administrators can create customizable dashboards and gain insights into revenue data based on sales representatives, territories, customers and new account growth.\n\nKey features of SalesDirector.ai include account-based marketing (ABM), leaderboards, data visualization and sentiment analysis. Businesses can identify risks within each territory, identify account upsell or expansion opportunities and target disengaged stakeholders. Additionally, the signature capture technology helps teams fill in titles, phone numbers and other information about contacts.\n\nSalesDirector.ai facilitates integration witj Microsoft Office 365, Salesforce, Microsoft Dynamics, Tableau and more. The product is available on monthly subscriptions and support is extended via documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c39a2954-f0fd-454d-9cf8-47684da2f105.png","url":"https://www.softwareadvice.co.uk/software/325413/salesdirector-ai","@type":"ListItem"},{"name":"elevio","position":14,"description":"Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.\n\n\nThe software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.\n\n\nElevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an \"advisor\" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.\n\n\nPricing is per month. Support is provided through an online knowledge base, video tutorials and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.softwareadvice.co.uk/software/43908/elevio","@type":"ListItem"},{"name":"Retently","position":15,"description":"Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. \n\nThe platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. \n\nRetently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8458abae-7acb-4308-b5dd-8f16e46ba8ee.png","url":"https://www.softwareadvice.co.uk/software/239128/retently","@type":"ListItem"},{"name":"Planhat","position":16,"description":"Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire customer management lifecycle, from onboarding to reviews and renewals. The task management functionality enables employees to automatically generate tasks for events and activities with details, such as description, checklist, custom tags and due dates.\n\n\nPlanhat's health score module allows staff members to analyze data across product lines, customer segments and lifecycle phases to identify risks and opportunities. Team members can centralize communication processes, assign emails, add comments and filter customer interactions, among other operations using the internal inbox. Additionally, it provides a separate customer portal, which enables professionals to collaborate and share success plans, usage reports and custom playbooks.\n\n\nPlanhat comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions, including Zapier, Zendesk, Jira and Slack. It is available on monthly subscriptions and support is extended via documentation, live chat and FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3232b22-4e80-4c47-8d18-baac27684e63.png","url":"https://www.softwareadvice.co.uk/software/108855/planhat","@type":"ListItem"},{"name":"Trengo","position":17,"description":"We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.\n\nAutomate repetitive work to unleash meaningful conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.softwareadvice.co.uk/software/355824/trengo","@type":"ListItem"},{"name":"ModuleQ","position":18,"description":"ModuleQ helps sales teams ahead of meetings with customers and prospects by delivering a briefing with relevant news, links and other resources. The AI notifies users in real time when there’s important news related to their interests, such as a press release mentioning someone in your network.\n\nIt monitors the long tail of global business news and provides daily updates with top developments most relevant to your current priorities. The people-facing AI uses dynamic patterns in collaboration data to understand changing business priorities. It sends a “priority confirmation” message to validate its learning.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/625b6db0-30eb-4868-8174-685f0c951729.png","url":"https://www.softwareadvice.co.uk/software/366273/moduleq","@type":"ListItem"},{"name":"Netigate","position":19,"description":"Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.\n\nIt uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.\n\nMost importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.\n\nNetigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.\n\nOur customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:\n- How quickly they can get started with Netigate - often in just a few days\n- The flexibility of reporting, which adapts to the needs of different stakeholders\n- How easy it is to manage and analyse feedback in more than 120 languages\n- The measurable impact, including up to 3x higher NPS\n- And the assurance that customer and employee data is managed according to the strictest European regulations.\n\nIf you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e19a80b4-6aea-45af-9e8b-38dc68dfd0b3.png","url":"https://www.softwareadvice.co.uk/software/90301/netigate","@type":"ListItem"},{"name":"eBanqo","position":20,"description":"eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.\n\nIf you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.\n\nIn addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.\n\nOther benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.softwareadvice.co.uk/software/344298/ebanqo","@type":"ListItem"},{"name":"Precursive OBX","position":21,"description":"Precursive OBX is a customer success and client onboarding platform. It features playbooks, collaboration, and analytics to help onboard customers quicker and more effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3e89faa0-5894-4a99-9bf3-d4ba3e47d3dd.jpeg","url":"https://www.softwareadvice.co.uk/software/323353/precursive-obx","@type":"ListItem"},{"name":"TaskRay","position":22,"description":"TaskRay by Bracket Labs is a cloud-based project management and customer onboarding solution for Salesforce. The software being a native Salesforce app, enables businesses of all sizes to manage, support and track business operations. TaskRay provides drag-and-drop functionality, reporting and dashboards to handle tasks.\n\n\nTaskRay features solutions such as full suite project management and customer, franchise and SaaS onboarding.  Primary features of TaskRay include kanban boards, templates, stitcher, baselining, task cards, multiple ownership, task assignments, time tracking, labels, topics, auto-follow, feed tracking, customer statuses, lightening components and dashboards. The software supports collaboration by using file sharing and Chatter groups.\n\n\nTaskRay integrates with Quip, GridBuddy, DocuVault, Box, Conga, CircusInsight and FormAssembly. Pricing is via monthly subscription and support is provided via documentation, an online help desk and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/14584d35-0fda-4503-8210-6571647857de.png","url":"https://www.softwareadvice.co.uk/software/159073/taskray","@type":"ListItem"},{"name":"Acquire","position":23,"description":"Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share.\n\n\nAcquire equips you with the tools to redefine your customer experience and enable your teams to truly streamline customer conversations - connect all your communication channels and instantly engage customers across all devices.\n\n\nSee all communication touchpoints in one view. Customer profiles will allow you to get a complete understanding of your customer journey to optimize customer experience and engage visitors accordingly. \n\n\nIntegrate your knowledge base to improve live chat performance and see which of your internal support content customers like the most. Create campaign triggers and customize chat routing amongst teams. Track all your customer communication across multiple channels in a single timeline and respond instantly from one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59e17f3e-c540-41a7-80ef-3c52fe71f627.png","url":"https://www.softwareadvice.co.uk/software/100415/acquire-hd","@type":"ListItem"},{"name":"Emojot","position":24,"description":"Emojot is a versatile and customizable SaaS platform designed to facilitate customer-focused digital transformation for businesses across multiple industries. The platform aims to improve customer experiences, optimize employee performance, and streamline operations, helping companies remain competitive in the rapidly evolving digital landscape.\n\nThe platform has a variety of capabilities, such as customer experience management (CXM) using innovative emotion sensors for real-time feedback collection, online reputation management for enhancing online reputation, social listening and tracking (SLT) for monitoring, analyzing, and tracking digital conversations, and customer success management (CSM) to optimize revenue and promote customer advocacy.\n\nAdditionally, Emojot offers work-flow management (WFM) to simplify business processes, employee 360-degree performance management to cultivate a culture of ongoing improvement, and employee experience management (EXM) to foster a positive work atmosphere.\n\nThe platform also provides customer complaints management (CCM) and visitor management solution (VMS), which help improve efficiency and user experience.\n\nAnalytics & operations intelligence (AOI) supports the creation of real-time, sophisticated dashboards featuring custom views, as well as powerful data drill-down capabilities and efficient data processing.\n\nEmojot guarantees customization, scalability, and quick deployment to accommodate businesses' specific needs. It also complies with various security standards, including GDPR, HIPAA, and CCPA, to protect both business and customer data. With its wide array of tools and features, Emojot enables businesses to drive customer-focused transformation and achieve success in the digital economy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c375aa0e-49b4-468d-8d67-c5312657fb42.png","url":"https://www.softwareadvice.co.uk/software/402434/emojot","@type":"ListItem"},{"name":"Email Meter Enterprise","position":25,"description":"The best way to track and analyze email response times, SLAs, sentiment analysis, shared mailbox analytics, and overall team's email productivity.\n\nEmail Meter is an email analytics platform that provides custom analytics dashboards with metrics tailored to your needs, ensuring data quality to make data-driven decisions without changing the way you currently use email.\n\nWe support Google Workspace and Microsoft 365.\n\nSchedule your demo today!\n\nThousands of users and hundreds of customers trust us, including Fortune 500 companies like Fujifilm and Avery Dennison.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2159185-2c9d-4f5d-8c8e-1501a3f2fc76.png","url":"https://www.softwareadvice.co.uk/software/78093/email-meter-enterprise","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4628/customer-success/software?page=3#itemlist","numberOfItems":25}
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