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description: Page 6 - Discover the best Customer Satisfaction Software for your organisation. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Customer Satisfaction Software - 2026 Reviews, Pricing & Demos
---

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# Customer Satisfaction Software

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## Products

1. [Qualaroo](https://www.softwareadvice.co.uk/software/74382/qualaroo) — 4.7/5 (20 reviews) — Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through w...
2. [XEBO.ai](https://www.softwareadvice.co.uk/software/337164/survey2connnect) — 4.5/5 (19 reviews) — XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business a...
3. [Keatext](https://www.softwareadvice.co.uk/software/163243/keatext) — 3.8/5 (19 reviews) — Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up wit...
4. [Eloquant](https://www.softwareadvice.co.uk/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
5. [Surveypal](https://www.softwareadvice.co.uk/software/361551/surveypal) — 4.4/5 (19 reviews) — Surveypal is an AI-powered customer service analytics solution for companies using Zendesk Support. It analyzes Zende...
6. [Customer Thermometer](https://www.softwareadvice.co.uk/software/320932/customer-thermometer) — 4.9/5 (18 reviews) — Customer Thermometer is the powerful survey tool for maximizing customer success. Boasting some of the highest respon...
7. [HappyOrNot](https://www.softwareadvice.co.uk/software/359487/happyornot) — 4.9/5 (18 reviews) — HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations base...
8. [Medallia Agent Connect](https://www.softwareadvice.co.uk/software/219604/stella-connect) — 4.9/5 (18 reviews) — Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution desi...
9. [Heyday](https://www.softwareadvice.co.uk/software/88001/heyday) — 4.6/5 (17 reviews) — Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and mark...
10. [Repticity](https://www.softwareadvice.co.uk/software/418178/repticity) — 4.8/5 (17 reviews) — Repticity offers a solution to help users manage entry operations and streamline visitor engagement across various in...
11. [GuildQuality](https://www.softwareadvice.co.uk/software/456557/GuildQuality) — 4.5/5 (17 reviews) — GuildQuality is a customer satisfaction surveying platform designed for home builders, remodelers, and service provid...
12. [Wiremo](https://www.softwareadvice.co.uk/software/240513/wiremo) — 4.7/5 (16 reviews) — Wiremo is a customer review platform for eCommerce websites. It is an all-in-one customer review platform that helps ...
13. [Clootrack](https://www.softwareadvice.co.uk/software/389628/clootrack) — 5.0/5 (16 reviews) — Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why C...
14. [TheySaid](https://www.softwareadvice.co.uk/software/522140/Theysaid-AI-Survey) — 4.9/5 (16 reviews) — TheySaid AI Survey is a cloud-based survey platform that provides micro-surveys and conversational bots to collect re...
15. [Magic](https://www.softwareadvice.co.uk/software/385160/magic) — 4.9/5 (15 reviews) — Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and commu...
16. [GuestXM](https://www.softwareadvice.co.uk/software/262612/aretheyhappy) — 4.9/5 (15 reviews) — GuestXM is a customer experience management and intelligence platform with AI-powered social listening, sentiment ana...
17. [Clickatell](https://www.softwareadvice.co.uk/software/231757/clickatell-touch) — 4.3/5 (15 reviews) — We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers c...
18. [Thematic](https://www.softwareadvice.co.uk/software/164347/thematic) — 4.9/5 (15 reviews) — Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sourc...
19. [Simplify360](https://www.softwareadvice.co.uk/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...
20. [BeInContact](https://www.softwareadvice.co.uk/software/330047/beincontact) — 4.4/5 (14 reviews) — BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...
21. [Capacity](https://www.softwareadvice.co.uk/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
22. [ManageEngine SupportCenter Plus](https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizat...
23. [VirtlX](https://www.softwareadvice.co.uk/software/347283/virtlx-reflect) — 4.8/5 (13 reviews) — VirtlX is a cloud-based, AI-assisted solution designed to assist businesses of all sizes to understand customer senti...
24. [AppFollow](https://www.softwareadvice.co.uk/software/286031/appfollow) — 4.6/5 (13 reviews) — AppFollow is a cloud-based App Store Optimization (ASO) solution that helps businesses in the gaming, telecommunicati...
25. [RingCentral Engage Digital](https://www.softwareadvice.co.uk/software/54233/ringcentral-engage-digital) — 4.8/5 (13 reviews) — RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized ser...

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## Related Categories

- [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.uk/directory/4383/customer-loyalty/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

## Links

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Additionally, Qualaroo also provides  various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.\n\n\nQualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51246d0-5852-4d37-9546-5db1614f44b8.png","url":"https://www.softwareadvice.co.uk/software/74382/qualaroo","@type":"ListItem"},{"name":"XEBO.ai","position":2,"description":"XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business and take decisive actions.\n\nXEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. S2C can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows users to collect feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9247d130-660c-4df9-ad18-e2f6aa775477.png","url":"https://www.softwareadvice.co.uk/software/337164/survey2connnect","@type":"ListItem"},{"name":"Keatext","position":3,"description":"Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them.\n\nKeatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.\n\nAssess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.\n\nReview issues with the most impact that are brought to your attention by AI-based recommendations.\n\nGet an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.\n\nMonitor and quickly discover trends in your customer satisfaction on a customizable dashboard.\n\nConnect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57d19cc4-498d-4b27-b548-0fe36c8e1477.png","url":"https://www.softwareadvice.co.uk/software/163243/keatext","@type":"ListItem"},{"name":"Eloquant","position":4,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.co.uk/software/417304/eloquant","@type":"ListItem"},{"name":"Surveypal","position":5,"description":"Surveypal is an AI-powered customer service analytics solution for companies using Zendesk Support. It analyzes Zendesk tickets to uncover customer insights and trends. Using advanced natural language processing and machine learning, Surveypal transforms customer service data into actionable intelligence.\n\nThe solution features intuitive modules to help customer service teams discover insights, act on opportunities, optimize operations, and coach agents. The discover module enables multi-dimensional data exploration and proactive insight discovery. The act module delivers real-time actionable insights, trend identification, and tools to drive decisive action. Integrating with Zendesk Support, Surveypal automatically pulls in ticket data for analysis. It provides text analysis, predictive performance scoring, agent performance insights, and more to.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df28aa4c-4775-41cf-8aec-3168d77c8feb.png","url":"https://www.softwareadvice.co.uk/software/361551/surveypal","@type":"ListItem"},{"name":"Customer Thermometer","position":6,"description":"Customer Thermometer is the powerful survey tool for maximizing customer success. Boasting some of the highest response rates in the industry, CT works by making it super-easy for customers to rate your brands, products, services and people with just one click. Customer Thermometer is used by more than 10,000 support, service and help desk teams around the world to keep track of customer satisfaction, chart NPS and measure a range of other KPIs and metrics. It can even drive employee engagement and pulse surveys.\n\nCustomer Thermometer surveys allow you to fully customize your survey experience so it’s aligned to your brand artwork, color scheme and digital marketing assets. Choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses – or create your own icons for a unique touch. In each survey you ask one question. Respondents are invited to click based on a choice of possible answers, or on a number scale. This click then leads them to a branded “thank you” page where they can answer supplementary questions, leave additional comments and engage with social media buttons and a trackable hyperlink. Use CT to respond directly to customers and measure your net promoter score. \n\nIt’s all driven by the complete Customer Thermometer platform, delivered via SaaS, that allows you to launch real-time surveys by embedding them in any email. We have a large number of out-of-the-box integrations with all the leading email platforms, CRMs, PSAs, etc. and publish APIs so we can integrate with practically anything else you want. \n\nEither way, just upload your desired contact list and send your emails there and then, or schedule them for later. Emails are sent via secure email servers so that they don’t end up in your recipients' spam or junk folders. Customer service is paramount at CT. Our award-winning support team is known as the ‘Ministry of Magic’ because they are such magicians! This dedicated team has been at the sharp end of real-time customer feedback surveys for over 10 years and are on hand to address any issues or opportunities for optimization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9331f36f-e3de-49d4-9324-cbd10fd2a3c2.png","url":"https://www.softwareadvice.co.uk/software/320932/customer-thermometer","@type":"ListItem"},{"name":"HappyOrNot","position":7,"description":"HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations based on real-time, high-volume data. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success services. \n\nHappyOrNot Smileys collect continuous, in-the-moment feedback from customers and visitors in a few simple steps. HappyOrNot Analytics connects that feedback to a time and place and lets you view the data and uncover issues, find ways to fix them, predict future performance, and engage both employees and customers. You can then make impactful changes and build customer satisfaction and loyalty to gain more efficient operations, higher lifetime value, and increased profitability. Our Success services team help you along the way, from best practices on questions to ask, to how to read the results, and further develop and integrate the usage of HappyOrNot in your organization for added value.     \n\nHappyOrNot Smileys: Smiley Touch, Smiley Digital, and Smiley Terminal \n\nOur Smileys capture genuine customer feedback when and where the experience takes place, so you can understand your customers’ feelings and opinions. \n\n - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement \n\n- Friendly and engaging design attracts people, drives maximum response rates \n\n- Get feedback from everybody, not only from the ones who engaged with you or purchased from you \n\nHappyOrNot Analytics \n\nAll feedback data from our Smileys is passed on to our Analytics platform, the engine where the magic happens. The Analytics contains both robust and very flexible data insights sections that help you see how you're doing, analyze what is going well, and assess what can be improved. \n\n- Understand the details with granular data by hour, weekday, month, location, channel, and more \n\n- Discover the reasons through open feedback, pain points, and highlights \n\n- Engage and share your success with your team and customers with reports, data exports, and live sharing \n\nHappyOrNot Success \n\nWe also provide additional services to ensure your use of our solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources that provide you with tips and tricks to enhance the use of HappyOrNot as your business needs evolve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9077014e-4500-434b-a77f-f33de3cc97c6.jpeg","url":"https://www.softwareadvice.co.uk/software/359487/happyornot","@type":"ListItem"},{"name":"Medallia Agent Connect","position":8,"description":"Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedback provided by customers, launch QA reviews off of customer interactions and create automated workflows to increase customer engagement and productivity. Key features include call center management, performance management, live chat, social media integration, complaint monitoring, performance metrics, and feedback management. \n\nTeams using Medallia Agent Connect can collect customer feedback and share them directly with agents in real-time to drive motivation and engagement. The platform enables managers to identify coaching opportunities, receive alerts when an agent gets negative feedback, and deliver reinforcements after a positive interaction with agents. Additionally, with Medallia Text Analytics, users can gain insights into customer sentiment and respond to pain points immediately. \n\nMedallia Agent Connect supervisors can measure KPIs through NPS, CES, and CSAT scores to drive deeper customer connections. The rewards and recognition module enables organizations to manage customer-driven rewards to incentivize agents based on positive service interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c22aca53-0cea-42fa-9b17-b9fbdafb8d06.png","url":"https://www.softwareadvice.co.uk/software/219604/stella-connect","@type":"ListItem"},{"name":"Heyday","position":9,"description":"Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands. \n\n\nWith this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. \n\n\nSome of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more. \n\n\nWith the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the fly, send canned responses, receive notifications on the Heyday mobile app etc.\n\n\nHeyday integrates tightly with several third-party applications such as Magento, Facebook Messenger, Prestashop, Salesforce, Shopify, SAP Hybris, AgileCRM, Twitter, WhatsApp and more. \n\nBrands capture, engage, and convert leads 24/7 with a Heyday online assistant that never sleeps. All the while, Heyday’s global reach connects customers wherever they are, across four continents and in different languages, with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5fcd9a3-2156-4182-a1a7-4f667a2821cd.png","url":"https://www.softwareadvice.co.uk/software/88001/heyday","@type":"ListItem"},{"name":"Repticity","position":10,"description":"Repticity offers a solution to help users manage entry operations and streamline visitor engagement across various industries. The platform is designed to streamline operations, improve communication, and drive business growth. \n\nThe entry management system helps simplify access to premises with touchless QR code check-ins, ensuring a secure entry experience for employees and visitors alike. Users can leverage a suite of communication options, including SMS, MMS, video, in-app chat, and voice, to maintain constant contact with team members and clients, whether for marketing, feedback, or important updates. \n\nIt allows administrators to optimize workforce management with time-tracking tools and ensure accurate and transparent time logging for employees, facilitating payroll processing and enhancing accountability. It also helps engage clientele and visitors with automated newsletters and targeted marketing campaigns, distributed through communication channels. It enables users to assign role-tailored permissions to uphold security standards and operational efficiency.\n\nUsers can utilize its marketing features to promote services, capture client attention, and drive conversions. From dynamic content creation to analytics on engagement, Repticity empowers marketing efforts with precision and creativity. Additionally, it helps gain critical insights into entry management patterns, employee activity, and client engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1da5f6c-a30b-41cb-b704-638347059fbd.png","url":"https://www.softwareadvice.co.uk/software/418178/repticity","@type":"ListItem"},{"name":"GuildQuality","position":11,"description":"GuildQuality is a customer satisfaction surveying platform designed for home builders, remodelers, and service providers. The platform helps these businesses deliver exceptional customer service, gather valuable feedback, track performance and promote their commitment to quality. \n\nGuildQuality offers features to help companies gather actionable customer feedback. It includes SMS, email and phone surveying, as well as custom survey questions and integrations with customer data. It provides real-time results, customer satisfaction trend analysis, peer benchmarking and team performance reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca3125b7-2367-4e0e-b814-0e25491c21d5.png","url":"https://www.softwareadvice.co.uk/software/456557/GuildQuality","@type":"ListItem"},{"name":"Wiremo","position":12,"description":"Wiremo is a customer review platform for eCommerce websites. It is an all-in-one customer review platform that helps businesses collect and display reviews on your eCommerce site automatically. The software will help increase your sales and profits by providing customers with an easy way to leave feedback on your products or services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8befd693-75a6-4ba2-867c-eaccf9a771bb.png","url":"https://www.softwareadvice.co.uk/software/240513/wiremo","@type":"ListItem"},{"name":"Clootrack","position":13,"description":"Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. \n\n150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack.\n\nClootrack helps you answer\n* What customer experience factors increase your sales?\n* Why customers switch from your brand?\n* Qualitative insights from Voice of Customer initiatives\n* What are the strengths and weaknesses of multitude of emerging competitors in your category?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/338513d5-f570-42e1-992e-3bc4b4a17426.jpeg","url":"https://www.softwareadvice.co.uk/software/389628/clootrack","@type":"ListItem"},{"name":"TheySaid","position":14,"description":"TheySaid AI Survey is a cloud-based survey platform that provides micro-surveys and conversational bots to collect real-time insights throughout the customer journey. The software leverages AI technology to recommend relevant questions, engage customers via existing platforms as if they are chatting with you, analyze open-ended responses and automatically trigger workflows based on feedback. Additionally, Theysaid AI Survey allows users to train AI by entering their company website or internal document and generate AI summaries of the survey results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1d8bc036-89d3-4e28-a8f9-0b1da890d7e2.png","url":"https://www.softwareadvice.co.uk/software/522140/Theysaid-AI-Survey","@type":"ListItem"},{"name":"Magic","position":15,"description":"Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and communication efforts all from one convenient location.\n\nA range of powerful features helps businesses just like yours to manage online reviews and conversations, grow revenue, and nurture customer relationships.\n\nImagine having access to an online review generator that helps you get more positive reviews across multiple sites, such as Google, Facebook, Yelp, and TrustPilot. This feature alone can give your business a significant boost in reputation and visibility. With Magic, you can also create personalised SMS marketing campaigns with user-friendly workflows and customizable templates that incentivize your customers to take action.\n\nBut it doesn't stop there, Magic also offers a team inbox that centralises conversations across multiple channels and locations, so you can keep on top of customer conversations and will never miss a potential customer again. There is also a customer database that stores and organises all customer information from across the platform, so you can track and analyse their behaviour and gain insights to improve customer management and sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb105408-755c-4219-ada0-90c6391c5d96.jpeg","url":"https://www.softwareadvice.co.uk/software/385160/magic","@type":"ListItem"},{"name":"GuestXM","position":16,"description":"GuestXM is a customer experience management and intelligence platform with AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage. \n\nFeedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels.\n\nBrand Reputation Management - monitor, respond to and promote your guest interactions. \n\nMarket Intelligence - benchmark performance to local, regional, and national.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da728e76-c171-4e0a-836f-cbf9566e4502.png","url":"https://www.softwareadvice.co.uk/software/262612/aretheyhappy","@type":"ListItem"},{"name":"Clickatell","position":17,"description":"We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. \n\nClickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. \n\nAt work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2959dddf-ef0f-4f95-85fe-39f95fe9f865.png","url":"https://www.softwareadvice.co.uk/software/231757/clickatell-touch","@type":"ListItem"},{"name":"Thematic","position":18,"description":"Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to identify positive/negative responses and highlight contextual themes in comments.\n\n\nThematic allows businesses to translate received feedback in multiple languages and generate net promoter scores (NPS) based on geographic regions. Managers can segment comments into sub-themes, identify potential issues via loyalty metrics and utilize trend analytics to measure the impact of customer experience (CX) initiatives. Additionally, it lets users share key insights with partners or stakeholders via emails, improving visibility across processes.\n\n\nThematic comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on a monthly subscription and support is extended via live chat, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bf48e45-b59d-4dc4-aa7b-ac8034b5e449.png","url":"https://www.softwareadvice.co.uk/software/164347/thematic","@type":"ListItem"},{"name":"Simplify360","position":19,"description":"Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels.\n\nSimplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.softwareadvice.co.uk/software/344684/simplify360","@type":"ListItem"},{"name":"BeInContact","position":20,"description":"BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.softwareadvice.co.uk/software/330047/beincontact","@type":"ListItem"},{"name":"Capacity","position":21,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.co.uk/software/183274/capacity","@type":"ListItem"},{"name":"ManageEngine SupportCenter Plus","position":22,"description":"ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.\n\n\nManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).\n\n\nManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f23f133-909f-4456-93b9-68e35b7df564.png","url":"https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus","@type":"ListItem"},{"name":"VirtlX","position":23,"description":"VirtlX is a cloud-based, AI-assisted solution designed to assist businesses of all sizes to understand customer sentiment, conduct market research and assess employee performance utilizing 360°, peer and appraisal reviews. Features include employee engagement, well-being and satisfaction and assessing managers. It enables companies to stay proactive with compliance and training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8f1f996f-6e51-44de-a1eb-a73098d5cf20.png","url":"https://www.softwareadvice.co.uk/software/347283/virtlx-reflect","@type":"ListItem"},{"name":"AppFollow","position":24,"description":"AppFollow is a cloud-based App Store Optimization (ASO) solution that helps businesses in the gaming, telecommunications, eCommerce, transport, financial services, and healthcare industries. The platform provides tools for workflow automation, review management, performance monitoring, competitor analysis and more. \n\nBusinesses can utilize the platform to track customer sentiments, analyze trends, organize customer insights, translate keywords, and categorize reviews using tags through a single dashboard. AppFollow enables users to build custom integrations, track app revenue, gain insight into competitor strategies, analyze ratings, reviews or visibility dynamics, and receive reports as well as notifications via email or Slack. Additionally, it provides an AI-enabled review management module that helps administrators process reviews and customize replies facilitating customer satisfaction. \n\nAppFollow offers an application programming interface (API) and integrates with several third-party platforms including Zendesk, Slack, Zapier, Trello, WebHook, Freshdesk, Salesforce, Tableau, Discord, Helpshift, and more. Pricing is based on monthly and annual subscriptions and support is extended via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85fdf4e5-d7e3-415f-8c46-90ebcfc060c2.png","url":"https://www.softwareadvice.co.uk/software/286031/appfollow","@type":"ListItem"},{"name":"RingCentral Engage Digital","position":25,"description":"RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6afe89f0-4273-47f2-a113-7d9d5f2b3986.png","url":"https://www.softwareadvice.co.uk/software/54233/ringcentral-engage-digital","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software?page=6#itemlist","numberOfItems":25}
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