---
description: Page 5 - Discover the best Customer Satisfaction Software for your organisation. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Customer Satisfaction Software - 2026 Reviews, Pricing & Demos
---

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# Customer Satisfaction Software

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## Products

1. [Localyser](https://www.softwareadvice.co.uk/software/420263/localyser) — 4.8/5 (33 reviews) — Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use...
2. [WeBee](https://www.softwareadvice.co.uk/software/269018/webee) — 4.9/5 (32 reviews) — WeBee provides innovative mobile guest experience solutions for hotels so that hotel guests can fulfill any of their ...
3. [elevio](https://www.softwareadvice.co.uk/software/43908/elevio) — 4.6/5 (30 reviews) — Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base....
4. [Retently](https://www.softwareadvice.co.uk/software/239128/retently) — 4.9/5 (30 reviews) — Retently is a web-based customer experience management platform. The software measures customer satisfaction througho...
5. [Fuel Cycle](https://www.softwareadvice.co.uk/software/310201/fuel-cycle) — 4.6/5 (30 reviews) — Fuel Cycle’s market research cloud is the most comprehensive intelligence gathering ecosystem that exists today. The ...
6. [zenloop](https://www.softwareadvice.co.uk/software/175828/zenloop) — 4.9/5 (30 reviews) — zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. As the pioneer in Action Manageme...
7. [Vidmonials](https://www.softwareadvice.co.uk/software/376807/vidmonials) — 4.8/5 (29 reviews) — Vidmonials is a robust video collection tool that enables its users to collect, manage, and share powerful videos fro...
8. [Endorsal](https://www.softwareadvice.co.uk/software/264381/endorsal) — 4.7/5 (29 reviews) — Endorsal is a review management solution that helps businesses collect and embed customer testimonials in various web...
9. [numia](https://www.softwareadvice.co.uk/software/366231/debsign) — 4.4/5 (29 reviews) — Debmedia is customer satisfaction software that helps organizations integrate service channels to optimize the client...
10. [Hively](https://www.softwareadvice.co.uk/software/136135/hively) — 4.7/5 (28 reviews) — Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include...
11. [Incogneato](https://www.softwareadvice.co.uk/software/450508/Incogneato) — 4.8/5 (26 reviews) — Incogneato is an online platform designed to facilitate anonymous feedback and idea collection. This tool is utilized...
12. [Chattermill](https://www.softwareadvice.co.uk/software/384200/customer-experience-analytics-platform) — 4.5/5 (25 reviews) — The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chatterm...
13. [Netigate](https://www.softwareadvice.co.uk/software/90301/netigate) — 4.6/5 (25 reviews) — Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute su...
14. [ProductMix](https://www.softwareadvice.co.uk/software/182329/ProductMix) — 4.9/5 (25 reviews) — Introducing Leanbe, a state-of-the-art product management software crafted to transform the way product teams operate...
15. [ReviewFlowz](https://www.softwareadvice.co.uk/software/437463/reviewflowz) — 4.8/5 (25 reviews) — Reviewflowz helps hundreds of companies around the world monitor, manage, and share customer reviews. Track new revie...
16. [Harvestr](https://www.softwareadvice.co.uk/software/246210/harvestr) — 4.9/5 (24 reviews) — Harvestr is a product management software that helps businesses build roadmaps based on customer feedback and custome...
17. [Quality Driven Software](https://www.softwareadvice.co.uk/software/326115/quality-driven-software) — 4.9/5 (24 reviews) — Quality Driven Software is a customer satisfaction software designed to help businesses track employee performance an...
18. [Surveyapp](https://www.softwareadvice.co.uk/software/333734/surveyapp) — 4.7/5 (23 reviews) — Surveyapp is a customer and employee experience management software that provides a suite of tools to help businesses...
19. [Feedbear](https://www.softwareadvice.co.uk/software/314405/feedbear) — 4.8/5 (23 reviews) — FeedBear is a simple tool that helps companies collect feedback from their customers. Set up your account, customize ...
20. [Trustmary](https://www.softwareadvice.co.uk/software/222202/trustmary) — 4.6/5 (23 reviews) — Trustmary is a cloud-based tool that helps businesses collect, manage, and display reviews in an easy and accessible ...
21. [Sleekplan](https://www.softwareadvice.co.uk/software/267797/sleekplan) — 5.0/5 (22 reviews) — Sleekplan was specifically built to help companies of all sizes cover customer feedback. From collecting feedback and...
22. [Social Places](https://www.softwareadvice.co.uk/software/475473/Go-Review) — 4.9/5 (21 reviews) — Social Places is a cloud-based customer satisfaction solution that helps businesses manage their digital presence. Th...
23. [Smaply](https://www.softwareadvice.co.uk/software/90508/smaply) — 4.4/5 (20 reviews) — A new era of journey management is here\! Smaply helps organizations of all sizes and industries to manage their custo...
24. [EvaluAgent](https://www.softwareadvice.co.uk/software/134248/evaluagent) — 4.7/5 (20 reviews) — EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. ...
25. [Prime AI](https://www.softwareadvice.co.uk/software/418575/prime-ai) — 4.8/5 (20 reviews) — Prime AI is revolutionising fashion e-commerce with AI-driven tools that reduce return rates and elevate the shopping...

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## Related Categories

- [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.uk/directory/4383/customer-loyalty/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

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Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.\n\n\nElevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an \"advisor\" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.\n\n\nPricing is per month. Support is provided through an online knowledge base, video tutorials and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.softwareadvice.co.uk/software/43908/elevio","@type":"ListItem"},{"name":"Retently","position":4,"description":"Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. \n\nThe platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. \n\nRetently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8458abae-7acb-4308-b5dd-8f16e46ba8ee.png","url":"https://www.softwareadvice.co.uk/software/239128/retently","@type":"ListItem"},{"name":"Fuel Cycle","position":5,"description":"Fuel Cycle’s market research cloud is the most comprehensive intelligence gathering ecosystem that exists today. The platform enables decision-makers to maintain constant connections with customers, prospects, and users to uncover real-world actionable intelligence. Fuel Cycle’s Market Research Cloud powers product innovation, brand intelligence, and enhanced user experience by integrating human insight with critical business data, and through automated quantitative and qualitative research solutions. Breakthroughs require action.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a1dcb3be-470d-476c-ac4b-b02f0f3f4a9b.png","url":"https://www.softwareadvice.co.uk/software/310201/fuel-cycle","@type":"ListItem"},{"name":"zenloop","position":6,"description":"zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. \n\nAs the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation. \n\nOur Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation.\n\nUnlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows its customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers.\n\nWith zenloop companies can:\n\n- Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations\n- Benchmark data with other companies in the same industry and locations\n- Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned\n- Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs\n- Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes)\n- Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback\n- Monitor and prove the actual ROI of CX initiatives based on the impact of innovation\n\nzenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. \n\nThe platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey.\n\nCharacterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a1bb5e-b725-4755-a6d5-2b677029ac27.jpeg","url":"https://www.softwareadvice.co.uk/software/175828/zenloop","@type":"ListItem"},{"name":"Vidmonials","position":7,"description":"Vidmonials is a robust video collection tool that enables its users to collect, manage, and share powerful videos from their prospects, customers, employees, and audiences.\n\nA Vidmonials user may send a weblink to anyone in order to have them create a video for them. This tool is extremely useful for recording customer testimonial videos and video resumes for job applications.  You may easily record and upload videos on your website with Vidmonials' smart widgets.\n\nVidmonials users can also edit their videos by adding custom logos, texts, and music to them. \n\nOnce recorded, these videos can easily be downloaded or directly shared on social sites in a single click.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25391bdd-94ec-4c72-8041-9d4f13dcd17f.jpeg","url":"https://www.softwareadvice.co.uk/software/376807/vidmonials","@type":"ListItem"},{"name":"Endorsal","position":8,"description":"Endorsal is a review management solution that helps businesses collect and embed customer testimonials in various websites. The application enables employees to streamline customer satisfaction, engagement tracking and feedback management operations via a unified platform.\n\nFeatures of Endorsal include data import, activity monitoring, automated notifications, reporting, data visualization and more. It allows professionals to monitor conversion rates, gain insights into the behavior of customers and post testimonials on various social networking platforms such as LinkedIn, Twitter and Facebook.  \n\nEndorsal provides an application programming interface (API) and Zapier integration, which lets businesses connect the system with various third-party platforms such as Shopify, Integromat, WooCommerce, BigCommerce, Squarespace, Wix and more. Pricing is available on a monthly or annual subscription and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c64a7f6-704b-49eb-872f-645cd679c6fa.png","url":"https://www.softwareadvice.co.uk/software/264381/endorsal","@type":"ListItem"},{"name":"numia","position":9,"description":"Debmedia is customer satisfaction software that helps organizations integrate service channels to optimize the client journey and transform the customer experience through agile and personalized customer service inside and outside branches. Debmedia makes customer service channels more efficient through video calls, virtual queues, online appointments, chatbots, queue management, surveys, digital signage, and pre-attendants.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8f2accd8-855b-4403-900e-c648ac56c970.jpeg","url":"https://www.softwareadvice.co.uk/software/366231/debsign","@type":"ListItem"},{"name":"Hively","position":10,"description":"Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.\n\n\nHively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc.\n\n\nIt is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/687cff89-bc31-4879-9887-c225b2359507.png","url":"https://www.softwareadvice.co.uk/software/136135/hively","@type":"ListItem"},{"name":"Incogneato","position":11,"description":"Incogneato is an online platform designed to facilitate anonymous feedback and idea collection. This tool is utilized by a range of organizations, including businesses, nonprofits, government agencies, schools, and community groups. Its primary function is to provide a private communication channel for these entities.\n\nThe platform allows for the creation of unlimited suggestion boxes, which can be used to ask questions and gather anonymous responses. Among its features are voting and discussion forums, real-time anonymous chat, and custom branding. It also offers the ability to export data. To ensure privacy, Incogneato employs 256-bit TLS encryption.\n\nThe platform is available in English, Spanish, and German, making it suitable for organizations seeking to gather feedback on a global scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd95f597-a877-48d8-8324-484e630965b2.png","url":"https://www.softwareadvice.co.uk/software/450508/Incogneato","@type":"ListItem"},{"name":"Chattermill","position":12,"description":"The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. \n\nChattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. \n\nThe world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. \n\nUnlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.\nHere's why we're different:\n\nWe unify customer data across 50+ integrations.\n\nChattermill’s AI model was built specifically for CX.\n\nOur platform delivers actionable insights to help you make informed decisions.\n\nWe provide exceptional customer support and industry expertise when you need it. \n\nWe make CX a revenue-driving function for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/692827f9-0ca6-4070-91d7-198f28a36b5e.png","url":"https://www.softwareadvice.co.uk/software/384200/customer-experience-analytics-platform","@type":"ListItem"},{"name":"Netigate","position":13,"description":"Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.\n\nIt uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.\n\nMost importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.\n\nNetigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.\n\nOur customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:\n- How quickly they can get started with Netigate - often in just a few days\n- The flexibility of reporting, which adapts to the needs of different stakeholders\n- How easy it is to manage and analyse feedback in more than 120 languages\n- The measurable impact, including up to 3x higher NPS\n- And the assurance that customer and employee data is managed according to the strictest European regulations.\n\nIf you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e19a80b4-6aea-45af-9e8b-38dc68dfd0b3.png","url":"https://www.softwareadvice.co.uk/software/90301/netigate","@type":"ListItem"},{"name":"ProductMix","position":14,"description":"Introducing Leanbe, a state-of-the-art product management software crafted to transform the way product teams operate. This latest release enhances every facet of product management, facilitating smooth teamwork and promoting constant product growth. Leanbe comes equipped with robust features that empower product leaders to optimize their development endeavors and outpace the competition.\n\nKey Features:\n\nCentralized Idea Collection:\nBid farewell to the cumbersome process of manually gathering ideas and maintaining spreadsheets. Leanbe's Idea Hub seamlessly compiles feature requests from users and evaluates them using a built-in algorithm. The highest-ranking ideas are then incorporated into your product roadmap, keeping your team concentrated on the most significant features.\n\nAutomated Competitor Analysis:\nStay one step ahead with Leanbe's automatic monitoring of competitors' pricing adjustments, new features, marketing initiatives, and recruitment activities. This priceless market intelligence enables your team to detect trends and develop features that genuinely appeal to potential customers.\n\nAI-Powered Idea Prioritization:\nLeanbe's sophisticated AI scoring system facilitates data-driven decision-making by examining both quantitative and qualitative aspects. By consolidating idea and user scores in a single location, you can swiftly pinpoint opportunities for enhancement and prioritize your development pursuits.\n\nPublic Roadmaps:\nDisplay your development objectives with Leanbe's public roadmap feature. This degree of openness promotes trust, responsibility, and candid communication between your product team and users. Additionally, prospective customers can effortlessly identify the features they desire, drawing in new business.\n\nUpdates and Notifications:\nMaintain user engagement and keep them informed with Leanbe's announcement functionality. Relay crucial product news, feature launches, and modifications directly to your user community, ensuring they remain up-to-date with your product developments.\n\nLeanbe's pioneering approach to product management provides an all-encompassing solution for product teams aiming to streamline their processes and foster growth. By emphasizing collaboration, data-informed decisions, and user involvement, Leanbe supplies product leaders with the necessary tools to thrive in the competitive market of today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/454f0b61-116a-4684-b260-d2ccffefec8d.png","url":"https://www.softwareadvice.co.uk/software/182329/ProductMix","@type":"ListItem"},{"name":"ReviewFlowz","position":15,"description":"Reviewflowz helps hundreds of companies around the world monitor, manage, and share customer reviews. \n\nTrack new reviews on any platform, set up smart notifications and reports to surface insights and share the right reviews, with the right teams, at the right time.\n\nSearch, tag, access, and export all your reviews and testimonials. No more slide-decks with hand-picked testimonials. Everyone in your organisation can now access a continually updated, labeled database of customer quotes.\n\nBuild engagement internally around customer reviews with our Slack app, allowing you to not only manage reviews easily from Slack, but also trigger conversations around actual customers' words.\n\nCreate engaging review collection campaigns with our Magic Links to protect your reputation, increase your collection rates, and manage incentives properly.\n\nShowcase your best reviews & testimonials using dynamic and flexible widgets. Filter by keyword, context, reviewer info, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c08887f3-194d-474d-975a-00f57f53d3ef.png","url":"https://www.softwareadvice.co.uk/software/437463/reviewflowz","@type":"ListItem"},{"name":"Harvestr","position":16,"description":"Harvestr is a product management software that helps businesses build roadmaps based on customer feedback and customer data to drive product growth and optimize processes. The platform enables teams across different departments to collaborate and solve customer problems.\n\nHarvestr’s allows teams to create product roadmaps that are based on customer feedback and data. Users can identify the best ideas for their business and prioritize them based on the most important metrics. The software also lets teams collaborate and build better products and manage product strategy, prioritize ideas based on customer feedback and data, and create a roadmap that aligns with business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/324e1a1c-4613-400b-be1c-0bca044a1c28.png","url":"https://www.softwareadvice.co.uk/software/246210/harvestr","@type":"ListItem"},{"name":"Quality Driven Software","position":17,"description":"Quality Driven Software is a customer satisfaction software designed to help businesses track employee performance and customer satisfaction in real time. With the software, businesses can uncover quality issues, provide real-time feedback, and easily identify employees at risk for disciplinary issues. \n\nKey features of Quality Driven Software include SMS surveys, real-time alerts, customized feedback options via email or SMS, performance reporting, employee productivity tools, high-risk client alerts, quality issue tracking, and customizable reporting. Additionally, businesses can gain in-depth insight into customer satisfaction, monitor employee performance, and get a clear picture of the company's overall performance through a clean visual dashboard.\n\nQuality Driven Software offers free email and phone support, new feature upgrades included as long as businesses continue the subscription, no contracts, and mobile access to the software. Businesses also get access to free business documents to help support growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bd28a43-9ec2-406e-a7d8-5c038ce03b91.png","url":"https://www.softwareadvice.co.uk/software/326115/quality-driven-software","@type":"ListItem"},{"name":"Surveyapp","position":18,"description":"Surveyapp is a customer and employee experience management software that provides a suite of tools to help businesses gather feedback and insights from customers and employees. The software caters to a range of industries such as airports, shopping centers, hospitals, schools, workplaces, travel and tourism, human resources, retail, and fast food restaurants.\n\nSurveyapp's features include a mobile survey app that can capture feedback even offline, smiley face surveys to gain insights into customer and employee satisfaction, and a survey kiosk for collecting feedback in busy locations. The software also offers email surveys, smiley buttons for real-time feedback, and online conversational surveys. Additionally, Surveyapp provides employee pulse email surveys, a manager app to view feedback, and real-time analytics.\n\nSurveyapp is designed as a comprehensive customer and employee experience management platform. It offers tools to gather feedback through various channels, analyze the data, and take action to drive meaningful interventions. The software helps businesses develop engaged teams and turn customers into champions by addressing CX issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20e5af3e-9817-4639-bb79-eff942f6abbb.png","url":"https://www.softwareadvice.co.uk/software/333734/surveyapp","@type":"ListItem"},{"name":"Feedbear","position":19,"description":"FeedBear is a simple tool that helps companies collect feedback from their customers. Set up your account, customize the CSS and logo, add questions to your campaign, and start collecting feedback from any device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c9800d4-5dc1-4451-8631-951a2c26faad.png","url":"https://www.softwareadvice.co.uk/software/314405/feedbear","@type":"ListItem"},{"name":"Trustmary","position":20,"description":"Trustmary is a cloud-based tool that helps businesses collect, manage, and display reviews in an easy and accessible way. By adding reviews to your website with review widgets, you boost your website’s performance in the search engines and build trust.\n\nTrustmary is designed for marketers and entrepreneurs in small to midsize businesses. \n\nTrustmary offers the following benefits:\n- More customers the website\n- Better understanding of the customer experience through feedback\n- Time is saved for other tasks\n- Reacting to feedback is improved\n\nThe most popular features include:\n- Import reviews from review websites like Google, Yelp, Facebook, and Capterra\n- Collect new reviews\n- Add reviews to your website\n- Use pop-ups, chatbots, and lead generation forms spiced with reviews\n- Collect customer feedback automatically\n- Integrate with your CRM and other daily tools\n- Share reviews on social media","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef904475-6146-4495-b6a8-52e59c45fc63.png","url":"https://www.softwareadvice.co.uk/software/222202/trustmary","@type":"ListItem"},{"name":"Sleekplan","position":21,"description":"Sleekplan was specifically built to help companies of all sizes cover customer feedback. From collecting feedback and prioritizing new features to discussing ideas and notifying customers about recent announcements and updates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c6d67c27-cf74-4827-b6ec-05ce46f8d104.png","url":"https://www.softwareadvice.co.uk/software/267797/sleekplan","@type":"ListItem"},{"name":"Social Places","position":22,"description":"Social Places is a cloud-based customer satisfaction solution that helps businesses manage their digital presence. The platform caters to a variety of industries including banking, healthcare, retail, and restaurants. It integrates various features such as listings management, reputation monitoring, review management, social media content scheduling and ad campaign reporting. Social Places utilizes AI and automation to help franchise businesses efficiently update location information, respond to customer reviews, publish localized social content, and track marketing performance across multiple channels from a single dashboard. Additionally, its full-service approach allows multi-location businesses to improve their online presence and achieve better results from their digital marketing efforts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/757117da-5e10-4eaa-9505-e5732fae323c.png","url":"https://www.softwareadvice.co.uk/software/475473/Go-Review","@type":"ListItem"},{"name":"Smaply","position":23,"description":"A new era of journey management is here! Smaply helps organizations of all sizes and industries to manage their customer experience. A dedicated tool for journey management solves many pain points that occur when using whiteboard tools.\n\nBesides personas as the basis to build customer or user journey maps, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This support you in making informed decisions.\n\nMoreover, Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of the progress in your CX strategy. By being certified with ISO 27001:2022, SOC2 and by being fully GDPR compliant we are ready for enterprises that are keen on moving quickly with procurement. We also offer SSO and hosting on dedicated instances. To advance your team in the methodology of design thinking, customer experience and more, we include trainings and coaching hours in some plans. \n\nRobust realtime collaboration to conduct workshops remotely, Journey Performance indicator to monitor the performance of your maps, and exporting are some other benefits you have when using Smaply. \n\nWe offer tools and knowledge for (future) experience innovators to embed and scale customer centricity in your organization. Founded by the main author of the design and business bestsellers “This is Service Design Thinking” and ‘This is Service Design Doing’, we practice what we preach and apply service design to develop our tools together with our users.\nSmaply is made for journey mapping and journey management. It enables you to work flexibly and customize the structure of your journey maps in a flexible and user-friendly editor – simply create maps the way you want them to be.\nManage customer experience with a complete, yet simple overview of all CX projects going on in an organization and make Smaply the central, accessible, and insightful hub for all your CX endeavors. Easily evaluate and prioritize touchpoints, pain points, and opportunities.\nThe Smaply blog provides you with in-depth knowledge about customer-centered innovation.\nYou can find interviews with various experts in the field, as well as case studies, guides, and much more. There’s a wide variety to be found on the blog, ranging from trending topics in service design and customer experience, as well as tutorials, and industry-specific content.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9b553e2d-3533-4eda-85f4-f89f9f838682.png","url":"https://www.softwareadvice.co.uk/software/90508/smaply","@type":"ListItem"},{"name":"EvaluAgent","position":24,"description":"EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others.  \n\n\nWith this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. \n\n\nPricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9862057c-2c1b-4fcc-89ac-220a4580a659.png","url":"https://www.softwareadvice.co.uk/software/134248/evaluagent","@type":"ListItem"},{"name":"Prime AI","position":25,"description":"Prime AI is revolutionising fashion e-commerce with AI-driven tools that reduce return rates and elevate the shopping experience.\n\nClothing Size Finder Lite & Pro:\nLite replaces static size charts with a personalised sizing experience, boosting CVR by 3% from day one. 100% free and designed for Shopify stores, it delivers accurate size recommendations, increasing customer confidence. For larger retailers, Pro leverages predictive AI to recommend sizes based on body shape, style preferences, and purchase history, ensuring precision across complex catalogues.\n\nShoe Size Finder:\nReduce returns by 29% with our Shoe Size Finder, which accurately measures foot dimensions to within 5mm using a single photo. If a size is unavailable, visually similar alternatives are suggested, preventing missed sales opportunities.\n\nBra Size Finder:\nEnhance customer confidence with personalised bra size recommendations based on breast shape and fit preferences. This tool adapts to brand-specific sizing variations, reducing returns potentially by 31% or more.\n\nAI Photoshoot – Bring Your PDP to Life:\nTransform flat images into dynamic model photos and engaging videos, showcasing products in action without the costs of traditional photoshoots.\n\nVisual Search:\nHelp customers discover products effortlessly by uploading an image to find visually similar items, increasing conversions by aligning with visual preferences.\n\nSeamless Integration & Data Insights:\nPrime AI integrates effortlessly with Shopify and other platforms, providing retailers with actionable insights to refine product recommendations, reduce stockouts, and optimise inventory.\n\nProven Results:\nSport Vision achieved a 29% reduction in refunds and a 6.2% increase in AOV with Prime AI’s Shoe Size Finder, while Spier & Mackay reduced return rates by 20% within a year.\n\nPrime AI empowers fashion retailers to reduce returns, enhance the customer journey, and boost sales, all while contributing to a more sustainable retail ecosystem.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ff7b2cc-2065-40e9-9119-43578836b23e.png","url":"https://www.softwareadvice.co.uk/software/418575/prime-ai","@type":"ListItem"}],"numberOfItems":25}
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