---
description: Page 4 - Discover the best Customer Satisfaction Software for your organisation. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Customer Satisfaction Software - 2026 Reviews, Pricing & Demos
---

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# Customer Satisfaction Software

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## Products

1. [Microsoft Clarity](https://www.softwareadvice.co.uk/software/402208/microsoft-clarity) — 4.8/5 (56 reviews) — Microsoft Clarity is a tool that captures how visitors interact with websites. It is free, easy to use, and can be se...
2. [Froged](https://www.softwareadvice.co.uk/software/180817/froged) — 4.5/5 (56 reviews) — FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and pr...
3. [GetFeedback](https://www.softwareadvice.co.uk/software/266521/getfeedback) — 4.6/5 (53 reviews) — With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the cu...
4. [Spark Chart](https://www.softwareadvice.co.uk/software/149779/spark-chart) — 4.8/5 (52 reviews) — Spark Chart is an Australian cloud-based survey software solution with 24 x 7 expert support and advice. Australian d...
5. [Great Recruiters](https://www.softwareadvice.co.uk/software/329091/great-recruiters) — 4.9/5 (51 reviews) — Great Recruiters is a cloud-based platform that helps businesses of all sizes streamline reputation and experience ma...
6. [Questback](https://www.softwareadvice.co.uk/software/374705/questback) — 4.7/5 (49 reviews) — Questback excels as a pioneering Experience Management platform, specializing in elevating customer and employee expe...
7. [Gainsight CS](https://www.softwareadvice.co.uk/software/323920/gainsight-cs) — 4.4/5 (48 reviews) — Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and oper...
8. [ReputationStacker](https://www.softwareadvice.co.uk/software/302386/reputationstacker) — 4.9/5 (43 reviews) — ReputationStacker’s review management platform helps businesses generate more reviews, improve local search rankings,...
9. [Screeb](https://www.softwareadvice.co.uk/software/335937/screeb) — 4.5/5 (42 reviews) — Understand, Ask, Engage, and Guide Your Users, All In One Place. Screeb brings everything you need to elevate the pro...
10. [GatherUp](https://www.softwareadvice.co.uk/software/333590/gatherup) — 4.6/5 (41 reviews) — GatherUp is one platform that scales all aspects of your reputation management from listening to customers to underst...
11. [Key Survey](https://www.softwareadvice.co.uk/software/139339/key-survey) — 4.6/5 (40 reviews) — Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offli...
12. [Advanced Entry](https://www.softwareadvice.co.uk/software/339271/advanced-entry) — 4.7/5 (38 reviews) — Advanced Entry fully contactless sign-in Kiosk includes an automatic 'Temperature-reader' with 'Face recognition, as ...
13. [SmartKarrot](https://www.softwareadvice.co.uk/software/88639/smartkarrot) — 4.4/5 (37 reviews) — SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion \& Ret...
14. [InputKit](https://www.softwareadvice.co.uk/software/356350/inputkit) — 4.9/5 (37 reviews) — InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their ...
15. [Desku](https://www.softwareadvice.co.uk/software/371788/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io ...
16. [Feedbackly](https://www.softwareadvice.co.uk/software/270255/tapin-feedback) — 4.2/5 (36 reviews) — Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey....
17. [UseResponse](https://www.softwareadvice.co.uk/software/3685/useresponse) — 4.6/5 (36 reviews) — UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tool...
18. [SmileBack](https://www.softwareadvice.co.uk/software/145171/smileback) — 4.9/5 (35 reviews) — SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engag...
19. [ReviewInc](https://www.softwareadvice.co.uk/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...
20. [Skilljar Customer Education](https://www.softwareadvice.co.uk/software/358149/skilljar) — 4.6/5 (35 reviews) — Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose...
21. [Feedbucket](https://www.softwareadvice.co.uk/software/379992/feedbucket) — 5.0/5 (35 reviews) — Feedbucket is an easy-to-use website feedback and bug-reporting tool. Get more effective feedback and bug-reporting p...
22. [Verified Reviews](https://www.softwareadvice.co.uk/software/436322/verified-reviews) — 4.0/5 (34 reviews) — Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail in...
23. [Totango](https://www.softwareadvice.co.uk/software/240462/totango) — 3.7/5 (33 reviews) — Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer suc...
24. [Medallia Experience Cloud](https://www.softwareadvice.co.uk/software/140518/medallia) — 4.5/5 (33 reviews) — Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee an...
25. [Localyser](https://www.softwareadvice.co.uk/software/420263/localyser) — 4.8/5 (33 reviews) — Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use...

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## Related Categories

- [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.uk/directory/4383/customer-loyalty/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

## Links

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Create links that can be shared via social media, websites, autoresponders, influencers and SMS. Automate workflows through conditional logic. Get real-time reports instantly with comprehensive analytical, filtering and charting features. Build recommendations directly into reports that can be shared instantly. \n\nSpark Chart offers a dedicated management console to manage multiple clients or department accounts. It delivers 24x7 support and advice from survey experts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91133608-8705-4837-8258-7165f3d38450.png","url":"https://www.softwareadvice.co.uk/software/149779/spark-chart","@type":"ListItem"},{"name":"Great Recruiters","position":5,"description":"Great Recruiters is a cloud-based platform that helps businesses of all sizes streamline reputation and experience management operations. It enables employees to convert candidates’ reviews and ratings into actionable insights.\n\nThe centralized dashboard allows managers to access user accounts, automate review requests and generate custom reports. Great Recruiters lets administrators analyze scores and ratings to provide recruiter rankings and automatically send notifications to users via a unified platform. Additionally, it offers a variety of features such as candidate management, job posting, analytics, review monitoring, sentiment analysis and more.\n\nGreat Recruiters facilitates integration with several third-party platforms such as Bullhorn, Herefish, Staffing Future and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e87917d-e7c6-4299-bdbc-0f7eeff6b1c8.png","url":"https://www.softwareadvice.co.uk/software/329091/great-recruiters","@type":"ListItem"},{"name":"Questback","position":6,"description":"Questback excels as a pioneering Experience Management platform, specializing in elevating customer and employee experiences alike.\n\nTheir mission revolves around enabling organizations to evolve and grow smarter through effective utilization of feedback from key stakeholders. Renowned as the foremost authority in experience management in the Nordics, they extend our services to a global clientele.\n\nBoasting a team rich in diversity, with an array of nationalities and backgrounds, they share a unified belief in the power of smart organizations to surpass their competitors by fostering more engaging experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ae16991-5198-4719-b533-e96ada2cfb1f.png","url":"https://www.softwareadvice.co.uk/software/374705/questback","@type":"ListItem"},{"name":"Gainsight CS","position":7,"description":"Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives you complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b35bdad-71b7-41a6-94a5-7c587c447a25.png","url":"https://www.softwareadvice.co.uk/software/323920/gainsight-cs","@type":"ListItem"},{"name":"ReputationStacker","position":8,"description":"ReputationStacker’s review management platform helps businesses generate more reviews, improve local search rankings, and attract new customers—automatically.\n\nFully automated, it handles your reputation in the background so you can focus on running your business while the system collects and manages reviews for you.\n\nIts reporting tools turn feedback from reviews and NPS surveys into actionable, data-driven insights. 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It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.\n\n\nKey Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.\n\n\nKey Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. 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Establishing effective methods for listening and collecting feedback is paramount for continuous evolution and innovation within an organization.\n\nToday, delivering an exceptional customer experience is not just an option but a necessity for retaining and attracting new clientele. Equip yourself with the tools for success by integrating InputKit into operations. 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Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.softwareadvice.co.uk/software/371788/desku","@type":"ListItem"},{"name":"Feedbackly","position":16,"description":"Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.\n\nFeedbackly is the a CXM provider enabling Emotional Experience measurement. Furthermore,  it shows which emotions drive sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/038e731d-57e4-47bc-a283-27df9436944c.png","url":"https://www.softwareadvice.co.uk/software/270255/tapin-feedback","@type":"ListItem"},{"name":"UseResponse","position":17,"description":"UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.\n\nWith UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.\n\n\nUsers are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.\n\n\nUseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.softwareadvice.co.uk/software/3685/useresponse","@type":"ListItem"},{"name":"SmileBack","position":18,"description":"SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk, Freshdesk and Autotask.\n\n\nSmileBack allows organizations to receive push alerts for customer testimonials or negative reviews, send emails to marketing teams and re-open tickets to resolve customer queries. It offers a host of features including review management, website widget, white-glove onboarding, automatic notifications and more. Marketers can filter reviews by ticket status, agent or customer and cross-reference data to analyze the performance of agents and customer satisfaction rate.\n\n\nSmileBack allows managers to view recent reviews, comments, monthly trend and other metrics via a dashboard. It also supports integration with various third-party applications including Slack, Dropbox, Zapier and more. Pricing includes annual/monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b16b6b5-ca85-4409-bb3b-6ebc5abc08ee.png","url":"https://www.softwareadvice.co.uk/software/145171/smileback","@type":"ListItem"},{"name":"ReviewInc","position":19,"description":"ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.\n\nThe software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.\n\nCommunication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.softwareadvice.co.uk/software/337190/reviewinc","@type":"ListItem"},{"name":"Skilljar Customer Education","position":20,"description":"Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. \n\nTurn new buyers into successful users:\nSkilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. \n\nPartner with the experts in external education:\nSkilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. \n\nDrive measurable impact & profitability:\nEducating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. \n\nImprove customer retention:\nTrained customers are more likely to use your product, understand the value, and not churn.  \n\nGet data-driven insights:\nIntegrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business.\n\nStrengthen the power of your brand:\nCreate an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. \n\nCompanies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/569d2924-f38e-4d2e-9a3e-042da498ac11.png","url":"https://www.softwareadvice.co.uk/software/358149/skilljar","@type":"ListItem"},{"name":"Feedbucket","position":21,"description":"Feedbucket is an easy-to-use website feedback and bug-reporting tool. Get more effective feedback and bug-reporting process for all web development and design projects. Using the Feedbucket tool a user can send annotated screenshots and screens recordings directly on the website they are reviewing. This is done without any installation needed on the client side. All feedback is collected in the Feedbucket interface as well as sent directly to any project management tool the user is working in such as Trello, Jira, Asana and so on. We help bridge the communication gap between developers, designers and clients and save you time by simplifying the web designs and development feedback process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9737d5ae-88fb-4e99-9c5d-7fb9159b00f9.png","url":"https://www.softwareadvice.co.uk/software/379992/feedbucket","@type":"ListItem"},{"name":"Verified Reviews","position":22,"description":"Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail industry collect, publish and moderate customer reviews. Key features include product reviews, photo reviews, website reviews, rich snippets, social sharing, email customization, on-site widgets and review monitoring. \n\nTeams using Verified Reviews can have promoters relay their opinions online through GMB, Facebook and other channels and send review requests to customers to be posted on the sites the business is visible. The platform enables organizations to reach out to consumers to create relevant video content, which is automatically optimized and adapted to increase engagement. Additionally, requests for reviews can be made via SMS or emails to collect reviews from customers and improve the overall satisfaction of clients.\n\nVerified Reviews allows managers to add new and dynamic content on their websites to boost SEO performance and visibility on search engines. It is available on monthly subscriptions and support is extended via phone, email and online inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc0ab081-5c17-4d3a-878a-33cd0a053bc9.jpeg","url":"https://www.softwareadvice.co.uk/software/436322/verified-reviews","@type":"ListItem"},{"name":"Totango","position":23,"description":"Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.\n\n\nTotango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.\n\n\nTotango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d7d2162-76f3-4042-b88a-f1d7dd6f1b2c.png","url":"https://www.softwareadvice.co.uk/software/240462/totango","@type":"ListItem"},{"name":"Medallia Experience Cloud","position":24,"description":"Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.\n\n\nMedallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.\n\n\nMedallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27f5ec68-c078-4e3d-b644-699cbbe8e804.png","url":"https://www.softwareadvice.co.uk/software/140518/medallia","@type":"ListItem"},{"name":"Localyser","position":25,"description":"Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use Localyser turn every customer interaction into an opportunity to learn and grow revenue across every location. \n\nSay goodbye to logging in and out of review sites. We've built Localyser to make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, DoorDash, GlassDoor, Indeed, App Stores & more. So, breathe easy and leverage response templates, or ChatGPT, to reply to reviews in any language.\n\nYou can also manage  your social media DMs, collect feedback and generate more positive reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af7d5d63-f2f8-4cdb-857a-5b1dfb568a96.png","url":"https://www.softwareadvice.co.uk/software/420263/localyser","@type":"ListItem"}],"numberOfItems":25}
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