---
description: Page 3 - Discover the best Customer Satisfaction Software for your organisation. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Customer Satisfaction Software - 2026 Reviews, Pricing & Demos
---

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# Customer Satisfaction Software

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## Products

1. [Contentsquare](https://www.softwareadvice.co.uk/software/317780/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extr...
2. [SmartSurvey](https://www.softwareadvice.co.uk/software/156523/smartsurvey) — 4.6/5 (114 reviews) — SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes r...
3. [Preferred Patron Loyalty](https://www.softwareadvice.co.uk/software/152578/preferred-patron) — 4.9/5 (109 reviews) — Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growi...
4. [Playvox](https://www.softwareadvice.co.uk/software/214699/playvox) — 4.8/5 (109 reviews) — Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with p...
5. [Home Care Pulse | Experience Management](https://www.softwareadvice.co.uk/software/71233/home-care-pulse) — 4.9/5 (96 reviews) — Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients...
6. [Kenect](https://www.softwareadvice.co.uk/software/254872/kenect) — 4.6/5 (93 reviews) — Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clien...
7. [Avaya UCaaS](https://www.softwareadvice.co.uk/software/9683/avaya-ucaas) — 4.4/5 (91 reviews) — Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to ...
8. [Sprinklr](https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) — Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers soc...
9. [Efficy CRM](https://www.softwareadvice.co.uk/software/38575/efficy) — 4.0/5 (90 reviews) — At last, a CRM solution that truly adapts to your needs\! Our mission is to help each company or organisation succeed ...
10. [Groove](https://www.softwareadvice.co.uk/software/110166/groove) — 4.5/5 (87 reviews) — Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their custome...
11. [QuickTapSurvey](https://www.softwareadvice.co.uk/software/153199/quicktapsurvey) — 4.6/5 (80 reviews) — QuickTapSurvey is cloud-based survey application. The solution comes with features such as an online survey-creation ...
12. [Kustomer](https://www.softwareadvice.co.uk/software/169723/kustomer) — 4.6/5 (79 reviews) — Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client...
13. [Centercode](https://www.softwareadvice.co.uk/software/82674/centercode) — 4.2/5 (77 reviews) — The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing syste...
14. [Canny](https://www.softwareadvice.co.uk/software/117543/canny) — 4.6/5 (76 reviews) — Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and a...
15. [Userback](https://www.softwareadvice.co.uk/software/331026/userback) — 4.8/5 (71 reviews) — Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and a...
16. [UserVoice](https://www.softwareadvice.co.uk/software/147022/uservoice) — 4.3/5 (70 reviews) — UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to pro...
17. [VideoAsk](https://www.softwareadvice.co.uk/software/334412/videoask) — 4.8/5 (70 reviews) — Nothing builds trust like a face-to-face interaction. VideoAsk lets you do just that, at scale, with short, cloud-bas...
18. [Zonka Feedback](https://www.softwareadvice.co.uk/software/165274/zonka-feedback) — 4.8/5 (68 reviews) — Zonka Feedback is an AI-powered Customer Feedback \& Intelligence Platform that helps businesses capture, analyze,...
19. [Involve.me](https://www.softwareadvice.co.uk/software/175327/involve-me) — 4.4/5 (67 reviews) — involve.me is a lead funnel builder designed to help businesses turn website visitors into qualified leads through en...
20. [pulseM](https://www.softwareadvice.co.uk/software/321338/pulsem) — 4.6/5 (62 reviews) — pulseM is a reputation management software designed to help businesses handle and analyze customer service interactio...
21. [SurveyLab](https://www.softwareadvice.co.uk/software/144490/surveylab) — 4.9/5 (62 reviews) — SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enabl...
22. [Simplesat](https://www.softwareadvice.co.uk/software/326216/simplesat) — 4.8/5 (61 reviews) — Simplesat is an intuitive and engaging survey tool for service businesses to collect insightful and actionable custom...
23. [Rate My Service](https://www.softwareadvice.co.uk/software/378286/rate-my-service) — 4.9/5 (59 reviews) — RateMyService is a tool that helps you insert customer satisfaction (CSAT) surveys in agent or staff email signatures...
24. [Delighted](https://www.softwareadvice.co.uk/software/166708/delighted) — 4.8/5 (57 reviews) — Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises g...
25. [Signpost](https://www.softwareadvice.co.uk/software/169357/signpost) — 4.1/5 (57 reviews) — SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, refer...

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## Related Categories

- [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.uk/directory/4383/customer-loyalty/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

## Links

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The solution includes ready-made templates and custom designing tools to build and share online surveys with participants.\n\n\nSmartSurvey includes a library of question types, and its contact list management and reporting features help to collect and analyze survey results. Survey designers can set validity and restrictions to their surveys to avoid inaccurate and invalid responses. Designers can also embed interactive audio, video and images within their surveys.\n\n\nSmartSurvey allows users to incorporate their brand's logo and background images into their surveys. It collects responses in real time, and the data can be viewed or exported into Excel files.\n\n\nThe basic version of SmartSurvey is available for free, while users pay a monthly subscription for premium features. Along with private companies, this solution also finds its application in education, government, healthcare and not-for-profit organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2aba5e1-6095-445e-b750-5e355fc691a9.png","url":"https://www.softwareadvice.co.uk/software/156523/smartsurvey","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":3,"description":"Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growing multi-location brands and established enterprises. Our customers span independent retailers, specialty services, health & wellness, automotive, professional services, entertainment, and membership-driven organizations. What they share is a commitment to community: they want programs that feel local, reward loyalty fairly, and scale without adding operational drag.\n\nWho we serve:\n\nSmall businesses & independents choose us for quick setup, built-in messaging, and simple pricing. Owners and GMs can launch a polished loyalty program in hours, not weeks—no developer required.\n\nMid-market & multi-location brands use our deeper automation, segmentation, and analytics to drive consistency across stores while leaving room for local nuance. HQ sets guardrails; locations personalize offers, events, and partnerships.\n\nFranchises rely on our role-based access, location hierarchies, and templated campaigns so franchisees can execute proven playbooks without reinventing the wheel.\n\nEnterprises leverage our APIs, KPIs, data exports, and governance controls to integrate with existing stacks, BI tools, and data policies.\n\nWhat we offer:\n\nLoyalty program engine – Run stamp, cashback or points-based rewards, tiers, and member perks. Configure earning rules, redemptions, expirations, and bonuses. Support for auto-issue, replenishment, and scheduled offers.\n\nCommunity-style programs – Spotlight local events, fundraisers, and partner perks. Reward referrals, birthdays, and milestones that matter in your neighborhood.\n\nMessaging built-in – Email and SMS are included out of the box for welcomes, birthdays, win-backs, “miss-you,” and targeted promos. \n\nUse mobile wallet & in-app messaging to nudge visits without heavy discounting.\n\nSegmentation & campaigns – Build audiences by visit recency, spend, product mix, store, or cohort. Schedule one-off blasts or always-on journeys that react to behavior in real time.\n\nAnalytics & insights – Dashboards show lift in repeat visits, average spend, and reward liability. Cohort, SKU, and store-level reporting highlight what’s working and where to tune.\n\nMulti-location controls – Central templates, brand standards, shared assets, and approval workflows. Location overrides for local calendars, partners, and inventory realities.\n\nKiosk & POS options – Support for store-front check-ins and redemption flows, with kiosk enhancements and integrations.\n\nAPIs & integrations – Connect loyalty data with ecommerce, CRM, and analytics. Export securely to your BI stack for deeper analysis.\n\nCompliance & deliverability – Fully TCPA and CTIA compliant. Consent capture, opt-in management, quiet hours/time-zone handling, and best-practice messaging help protect brand reputation and ROI\n\nDesign & branding – Launch with a branded template, then iterate. Support for digital card art, e-mail designs, and campaign creatives.\n\nEditions that scale with you:\n\nSmall Business – Essential features for 1 to 3 locations: launch fast, keep members engaged, and measure results with straightforward reporting.\n\nGrowth – Advanced automation, larger messaging allowances, and deeper segmentation for brands expanding to multiple stores.\n\nFranchise – Multi-location governance, role-based permissions, shared assets, and analytics rolled up by region or network.\n\nEnterprise – APIs, KPI, Analytics and enterprise data controls for high-volume programs.\n\nServices that ensure success:\n\nOnboarding & migration to move existing members and offers cleanly. Strategic support for program design, calendar planning, and testing. Training for staff and franchisees. Ongoing success to review KPIs, seasonal opportunities, and new feature adoption.\n\nWhether you’re a single shop proving product-market fit or an enterprise standardizing across hundreds of locations, Preferred Patron gives you a customer retention platform that is practical and brand-right","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.softwareadvice.co.uk/software/152578/preferred-patron","@type":"ListItem"},{"name":"Playvox","position":4,"description":"Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.softwareadvice.co.uk/software/214699/playvox","@type":"ListItem"},{"name":"Home Care Pulse | Experience Management","position":5,"description":"Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net promoter scores (NPS) and utilize a dashboard to capture customer testimonials for marketing processes.\n\n\nHome Care Pulse allows executives to track trends at the regional, agency, or corporate levels and benchmark client satisfaction scores against competitors to streamline decision-making processes. Agencies can receive email alerts about new or negative reviews, monitor ratings across multiple sources, and improve search engine optimization (SEO) using website widgets. Additionally, managers can store clients' or caregivers' information including names, contact details, and admitted/discharge dates.\n\n\nHome Care Pulse facilitates integration with various third-party systems such as AlayaCare, AxisCare, and more. The product is available on a monthly subscription basis per location. Support is extended via phone, live chat, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23f775c0-1cda-4699-ab22-96354e26840c.png","url":"https://www.softwareadvice.co.uk/software/71233/home-care-pulse","@type":"ListItem"},{"name":"Kenect","position":6,"description":"Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages. \n\nKenect helps marketing professionals prepare text messages and send them to customers to collect and respond to reviews in real-time. Team members can receive email or text notifications when a new message is sent through the website. The application also allows employees to route the text messages to respective teams across locations or departments. Additionally, administrators can create custom groups from the contact list and send them a broadcast message. \n\nKenect offers integration with several third-party applications including LawPay, Clio and Tripleseat. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5be12039-b695-49ba-b4cb-55a03cd5a0cf.jpeg","url":"https://www.softwareadvice.co.uk/software/254872/kenect","@type":"ListItem"},{"name":"Avaya UCaaS","position":7,"description":"Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts.\n\n\nAvaya UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID.\n\n\nThe platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19378a41-5240-4c2a-a90f-82801a633a52.png","url":"https://www.softwareadvice.co.uk/software/9683/avaya-ucaas","@type":"ListItem"},{"name":"Sprinklr","position":8,"description":"Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.\n\nThe social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.\n\nSprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.\n\nOther features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.\n\nSprinklr offers online and knowledgebase support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing","@type":"ListItem"},{"name":"Efficy CRM","position":9,"description":"At last, a CRM solution that truly adapts to your needs!\n\nOur mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.  \n\nOur CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.   \n\nDon’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.softwareadvice.co.uk/software/38575/efficy","@type":"ListItem"},{"name":"Groove","position":10,"description":"Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service.\n\n\nGroove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests.\n\n\nUsers can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab0ef76-5070-4031-a2da-fbbdaaa97462.jpeg","url":"https://www.softwareadvice.co.uk/software/110166/groove","@type":"ListItem"},{"name":"QuickTapSurvey","position":11,"description":"QuickTapSurvey is cloud-based survey application. The solution comes with features such as an online survey-creation interface, different question types, branding options, mobile forms, survey reports and integrations with third-party tools.\n\n\nThe solution helps users create surveys with pre-made templates. Alternately, users can create surveys using custom colors, background images and logos. Users can also add a variety of question types to surveys as well as branching and skip logic to the questions.\n\n\nRespondents can take the surveys on their computers or from mobile devices (iOS and Android). Users can also capture respondent signatures on mobile phones and tablets using touchscreens. When respondents are done taking the survey, users can receive auto-notifications and reports, which can be downloaded as PDF and SVF files. Integrations include Salesforce, Infusionsoft and MailChimp.\n\n\nSupport is offered via email. Monthly and yearly pricing is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/167dff0b-54f6-4282-8ae6-978e9cc47557.png","url":"https://www.softwareadvice.co.uk/software/153199/quicktapsurvey","@type":"ListItem"},{"name":"Kustomer","position":12,"description":"Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. \n\n\nThe solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.softwareadvice.co.uk/software/169723/kustomer","@type":"ListItem"},{"name":"Centercode","position":13,"description":"The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology like plug-and-play project planning, engagement automation, and smart reporting to produce rapid results with minimal time investment. Imagine continuous, up-to-the-minute customer insights ahead of every release.\n\nFeedback scoring module of Centercode enables enterprises to automatically display reviews with the highest impact and prioritize as well as categorize them for improving product quality. Its dashboard helps management and executive teams to display information in a centralized platform and keep all stakeholders informed about the latest updates across pipelines. Additionally, users can generate custom reports based on relevant data using engaging visualizations and automate scheduled reports for sharing them with team members. \n\nCentercode comes with an application programming interface (API), which allows integration with various third-party applications and existing systems, ensuring workflow automation and customer satisfaction. Pricing is available on request and support is extended via documentation, phone, email, and online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfbd196f-ed84-4d26-9b0e-eb9908366309.png","url":"https://www.softwareadvice.co.uk/software/82674/centercode","@type":"ListItem"},{"name":"Canny","position":14,"description":"Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. \n\n\nFeatures of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. \n\n\nCanny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27e17e60-2465-4fb1-a234-b9149d8127d4.png","url":"https://www.softwareadvice.co.uk/software/117543/canny","@type":"ListItem"},{"name":"Userback","position":15,"description":"Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster.\n\nWhether you're a software developer, product manager, or designer, Userback provides a seamless way to gather and manage user feedback, making it easier to identify issues, track bugs, and prioritize features.\n\nThe platform integrates visual feedback tools like annotated screenshots, screen recordings, and surveys, allowing customers to share their thoughts and experiences in a highly detailed and visual manner. This makes it easier for teams to understand and address user needs, leading to more user-centric product development.\n\nUserback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently.\n\nWhether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center of your development process, Userback empowers you to build products that your customers truly love.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9efc06-973f-4cde-b208-c16416d08a87.png","url":"https://www.softwareadvice.co.uk/software/331026/userback","@type":"ListItem"},{"name":"UserVoice","position":16,"description":"UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. \n\n\nWith a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.\n\n\nThe UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.\n\n\nProduct managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/71f58da8-9fef-45a4-a999-aa2004c64f3f.png","url":"https://www.softwareadvice.co.uk/software/147022/uservoice","@type":"ListItem"},{"name":"VideoAsk","position":17,"description":"Nothing builds trust like a face-to-face interaction. VideoAsk lets you do just that, at scale, with short, cloud-based video chats that make conversation with your audience more personal. It couldn't be easier: just record your message, then share the link or embed the VideoAsk on your website (no coding needed), and watch the responses roll in. \n\nVideoAsk can help your business: \n-Add a human touch to your funnel and convert more leads\n-Speed up recruitment by screening applicants with short video intros, rather than endless calls\n-Easily collect authentic customer testimonials to use in your promotional materials\n-Increase audience engagement \n\nCamera-shy? No worries! You can use text or audio to interact with VideoAsk, and collect responses in multiple formats, including file uploads and multiple choice. You can also take calendar bookings, payments, and even NPS scores. \n\nAll video and audio responses are automatically transcribed to text for you, with multiple languages supported, so you can easily find key words.\n\nBest of all, VideoAsk is a no-code, easy-to-use tool that can be set up in minutes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af930547-6f83-4876-a6cb-e6ceaa693f11.jpeg","url":"https://www.softwareadvice.co.uk/software/334412/videoask","@type":"ListItem"},{"name":"Zonka Feedback","position":18,"description":"Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.\n\nWith powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.\n\nIts AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.\n\nZonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.\n\nWhether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cd01c8c-36d1-4161-8d81-6030227da30e.png","url":"https://www.softwareadvice.co.uk/software/165274/zonka-feedback","@type":"ListItem"},{"name":"Involve.me","position":19,"description":"involve.me is a lead funnel builder designed to help businesses turn website visitors into qualified leads through engaging and conversion-focused funnels.\n\nThe platform features a powerful drag-and-drop editor that allows users to build multi-step funnels using a combination of form, quiz, calculator and survey elements. These elements work in harmony to engage users, gather lead information, and move them toward a custom outcome while automatically profiling and qualifying them in the background.\n\nStarting a project with involve.me can be a matter of seconds. Users can either build from scratch, explore a growing library of 300+ pre-built templates, or let the AI-powered funnel generator create an on-brand funnel in seconds. Whether you're looking to build product finders, price quote calculators, engaging lead magnets, or multi-step appointment forms, involve.me provides the tools to match nearly any business use case or campaign goal.\n\nDesigned to serve companies of all sizes and sectors, involve.me supports funnels that can be tailored to your brand, audience, and market vertical.\n\nPersonalization is one of the platform’s key features. Through tools like conditional logic, answer piping, logic jumps, and outcome-based flows, each funnel can react and evolve based on user inputs. This level of interactivity creates a more relevant experience for every visitor, helping boost engagement, lower drop-off rates, and drive higher conversion.\n\nEvery funnel can also be visually aligned with your brand. From logos and fonts to color palettes, and button styles, you have full control over the appearance. Each funnel is responsive out of the box, ensuring a seamless experience across desktop, tablet, and mobile.\n\nPublishing options are just as flexible. Funnels can be embedded directly onto your website, triggered as popups, or shared as standalone pages via unique URLs. This makes it easy to fit them into different stages of your marketing funnel—whether on landing pages, in blog content, or as part of your email marketing strategy.\n\ninvolve.me also makes sure your funnels are connected to your existing tools. The platform supports over 60 native integrations, including CRMs like Salesforce and HubSpot, email marketing tools such as Mailchimp and Klaviyo, and automation platforms like Zapier and Make. For more advanced workflows, users can configure webhooks to connect with custom systems or internal tools.\n\ninvolve.me includes a real-time analytics dashboard that captures key metrics such as response rates, drop-offs, and conversions. For deeper insight, AI-powered reports offer summaries and data-backed tips to improve funnel results over time.\n\nData privacy is a core part of the platform’s infrastructure. involve.me is fully GDPR-compliant and follows best practices in data handling and security, making it a trusted solution for businesses operating in highly regulated environments or managing sensitive customer information.\n\nWhether you're a growing startup, an eCommerce, a marketing agency, or sport coach, involve.me scales with your needs. The platform supports collaboration, offers flexible pricing plans, and provides reliable support—making it a robust solution for any team looking to create engaging experiences that convert.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b624d84-f70f-499b-a45d-d12d595d10ff.png","url":"https://www.softwareadvice.co.uk/software/175327/involve-me","@type":"ListItem"},{"name":"pulseM","position":20,"description":"pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages.\n\nAdministrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients.\n\npulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10a9b83c-d9a0-4290-bc02-818396c6fc43.png","url":"https://www.softwareadvice.co.uk/software/321338/pulsem","@type":"ListItem"},{"name":"SurveyLab","position":21,"description":"SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback.\n\n\nSurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colours and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. SurveyLab also supports multiple languages, multiple user accounts and closed-loop processes.\n\n\nIntegration includes applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. SurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes.\n\n\nSurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d935befe-4185-461c-b8f1-e83788406a57.png","url":"https://www.softwareadvice.co.uk/software/144490/surveylab","@type":"ListItem"},{"name":"Simplesat","position":22,"description":"Simplesat is an intuitive and engaging survey tool for service businesses to collect insightful and actionable customer feedback.\n \nSimplesat is a cloud-based customer satisfaction survey solution that allows users to set up one-click satisfaction surveys and distribute them to their customers. Customers can embed CSAT and CES (Customer Effort Score) surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5ff07a1-e74c-4fe8-8892-b3450e12a1fa.png","url":"https://www.softwareadvice.co.uk/software/326216/simplesat","@type":"ListItem"},{"name":"Rate My Service","position":23,"description":"RateMyService is a tool that helps you insert customer satisfaction (CSAT) surveys in agent or staff email signatures. It was built for any business that does sales/support activities and/or communicates to their customers via email. \n\nSome of its main features include:\n- Easy to read reporting/dashboard\n- Email notifications for completed customer surveys\n- Quickly add users with G-Suite & Office 365 integrations or by using CSV\n- Highly customizable survey","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bb9e4f6-913a-42d6-98ef-b5c7f56498c0.png","url":"https://www.softwareadvice.co.uk/software/378286/rate-my-service","@type":"ListItem"},{"name":"Delighted","position":24,"description":"Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.\n\nEnable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.\n\nCustomers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.\n\nDelighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ec7acc3-8287-4db3-a093-dfec534158c2.png","url":"https://www.softwareadvice.co.uk/software/166708/delighted","@type":"ListItem"},{"name":"Signpost","position":25,"description":"SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and target audiences. The software enables users to capture contacts, send automated emails and run marketing autopilot.\n\n\nThe software provides Mia which is a smart assistant embedded into the Signpost platform. Mia connects with purchases, emails and phones to create automated customer lists based on insights and behavioral data to send personalized messages to customers. In addition to this, SignPost helps businesses with the marketable contact lists by syncing customer data automatically.\n\n\nSignpost integrates with existing customer communication channels such as phones, SMS, purchases and social media accounts. Pricing is via monthly subscription, and support options included live chat and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e8d1a3c-09d6-4660-9229-382e632cd9b9.png","url":"https://www.softwareadvice.co.uk/software/169357/signpost","@type":"ListItem"}],"numberOfItems":25}
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