---
description: Page 2 - Discover the best Customer Satisfaction Software for your organisation. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Customer Satisfaction Software - 2026 Reviews, Pricing & Demos
---

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# Customer Satisfaction Software

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## Products

1. [monday CRM](https://www.softwareadvice.co.uk/software/348745/monday-sales-crm) — 4.7/5 (453 reviews) — monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of indust...
2. [Zoho Survey](https://www.softwareadvice.co.uk/software/434462/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey is an online tool for creating, distributing, and analyzing surveys. It is designed for purposes such as ...
3. [Yotpo](https://www.softwareadvice.co.uk/software/40815/yotpo) — 4.5/5 (375 reviews) — Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-genera...
4. [Swell](https://www.softwareadvice.co.uk/software/178288/swell-cx) — 4.6/5 (355 reviews) — Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity...
5. [Broadly](https://www.softwareadvice.co.uk/software/336003/broadly) — 4.8/5 (336 reviews) — Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other ind...
6. [Alchemer](https://www.softwareadvice.co.uk/software/90244/surveygizmo) — 4.5/5 (319 reviews) — Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used...
7. [Pipefy](https://www.softwareadvice.co.uk/software/447784/pipefy-procurement) — 4.6/5 (319 reviews) — Pipefy is a business orchestration and automation platform designed to help organizations digitize and automate proce...
8. [Nicereply](https://www.softwareadvice.co.uk/software/75813/nicereply) — 4.7/5 (283 reviews) — Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES ...
9. [Pointerpro](https://www.softwareadvice.co.uk/software/158437/survey-anyplace) — 4.6/5 (271 reviews) — Pointerpro is a software platform designed for creating online assessments and generating personalized reports in PDF...
10. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
11. [XM for Customer Experience](https://www.softwareadvice.co.uk/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics XM for Customer Experience makes it easy to track your customer satisfaction in real-time, across every cha...
12. [Grade.us](https://www.softwareadvice.co.uk/software/136912/grade-us) — 4.8/5 (244 reviews) — Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers f...
13. [AidaForm](https://www.softwareadvice.co.uk/software/338124/aidaform) — 4.7/5 (237 reviews) — AidaForm is a cloud-based survey solution that enables businesses to create online forms, collect customer feedback u...
14. [NiceJob](https://www.softwareadvice.co.uk/software/67333/nicejob) — 4.9/5 (202 reviews) — NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales....
15. [HelpDesk](https://www.softwareadvice.co.uk/software/150799/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. ...
16. [Vivantio](https://www.softwareadvice.co.uk/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...
17. [123FormBuilder](https://www.softwareadvice.co.uk/software/123073/123formbuilder) — 4.4/5 (175 reviews) — 123FormBuilder is an advanced, cloud-based form builder that enables businesses of all sizes to create various online...
18. [CustomerHero](https://www.softwareadvice.co.uk/software/317743/startquestion) — 4.9/5 (175 reviews) — Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, ed...
19. [ReviewTrackers](https://www.softwareadvice.co.uk/software/402178/reviewtrackers) — 4.7/5 (172 reviews) — ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key fe...
20. [CheckMarket](https://www.softwareadvice.co.uk/software/128758/checkmarket) — 4.5/5 (149 reviews) — CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government a...
21. [GetMoreReviews](https://www.softwareadvice.co.uk/software/175738/getmorereviews) — 4.7/5 (148 reviews) — GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate...
22. [Hiver](https://www.softwareadvice.co.uk/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
23. [Shopper Approved](https://www.softwareadvice.co.uk/software/412543/shopper-approved) — 4.9/5 (131 reviews) — Shopper Approved is a cloud-based solution that allows businesses to collect, manage and actively promote reviews and...
24. [Custify](https://www.softwareadvice.co.uk/software/148852/custify) — 4.9/5 (122 reviews) — Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain c...
25. [Contentsquare](https://www.softwareadvice.co.uk/software/317780/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extr...

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## Related Categories

- [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.uk/directory/4383/customer-loyalty/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

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They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.\n\nYotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.\n\nIntegrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. 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It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. \n\n\nBroadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.softwareadvice.co.uk/software/336003/broadly","@type":"ListItem"},{"name":"Alchemer","position":6,"description":"Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used across various industries such as government, education, non-profit, financial services, food and beverage, retail, software, and hospitality. The platform supports efforts in areas such as customer experience, market research, and employee engagement.\n\nThe software includes tools for creating surveys and collecting feedback through channels such as websites, apps, and third-party platforms. It incorporates AI technology to analyze text-based feedback and provides dashboards tailored to specific roles within an organization. Workflow automation features are included to streamline responses to customer needs.\n\nAlchemer supports business functions such as customer experience management, digital experience optimization, market research, product management, and employee experience programs. It is designed to help organizations create surveys, reach diverse audiences, and analyze feedback efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/536d7b1c-f614-4e51-a757-88cb5e4ff27f.png","url":"https://www.softwareadvice.co.uk/software/90244/surveygizmo","@type":"ListItem"},{"name":"Pipefy","position":7,"description":"Pipefy is a business orchestration and automation platform designed to help organizations digitize and automate processes using AI agents, workflows and no-code technology. It supports industries such as financial services, manufacturing, real estate, retail, information technology, energy, utilities and telecommunications. The platform is used by various departments, including finance, risk and compliance, human resources, customer service, procurement, legal, IT and supply chain operations.\n\nThe platform includes an AI Studio where users can create and manage AI agents through natural language prompts and a no-code interface. It offers pre-built AI agents to automate repetitive tasks and features automation tools that connect systems through native iPaaS functionality. Additional features include enterprise messaging integration with platforms such as WhatsApp, Teams, and Slack, as well as custom portals and interfaces for different audiences. It provides end-to-end process orchestration with defined business rules and includes analytics and reporting tools for real-time insights into process performance and resource usage. Industry-specific solutions and templates are available for immediate use across various business functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a32dadef-fa91-4fac-b3a8-b303d731d7f2.png","url":"https://www.softwareadvice.co.uk/software/447784/pipefy-procurement","@type":"ListItem"},{"name":"Nicereply","position":8,"description":"Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.\n\nNicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. \n\n- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide\n- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.\n- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.\n- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.\n- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.\n- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.\n- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.\n- See your data in your CRM software and set automation based on the scores & feedback.\n- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.\n- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.\n- Recognize your best agents with leaderboards and drill-downs stats per team and agent.\n- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.\n- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.\n- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51f56d26-c891-4987-af44-2c5fd0a5087b.png","url":"https://www.softwareadvice.co.uk/software/75813/nicereply","@type":"ListItem"},{"name":"Pointerpro","position":9,"description":"Pointerpro is a software platform designed for creating online assessments and generating personalized reports in PDF format. It is used by professionals in industries such as consulting, coaching, human resources, and marketing to develop tools such as maturity assessments, personality tests, risk assessments, and guided selling resources. Organizations use the platform to digitize expertise and provide actionable feedback.\n\nThe platform includes a questionnaire builder with templates, smart widgets, and various question types for collecting responses. Scoring and calculation systems can be configured using variables, rules, and scores based on answers. A drag-and-drop report builder allows for the creation of customized PDF reports, which are automatically delivered to respondents. Features include branding and white labeling options, multi-user management for team collaboration, and a distribution portal for sharing assessments.\n\nThe Dashboard Builder provides visual representations of assessment data, while the Aggregate Reports feature compiles data from multiple assessments for detailed analysis. Offline survey functionality supports data collection without an internet connection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ca46cfe-20d4-48e2-a53c-ab660bfa83f7.png","url":"https://www.softwareadvice.co.uk/software/158437/survey-anyplace","@type":"ListItem"},{"name":"Genesys Cloud CX","position":10,"description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.softwareadvice.co.uk/software/323407/pureconnect","@type":"ListItem"},{"name":"XM for Customer Experience","position":11,"description":"Qualtrics XM for Customer Experience makes it easy to track your customer satisfaction in real-time, across every channel, and identify the actions to take to drive loyalty and revenue. Collect feedback across every channel with intuitive, easy-to-use surveys. Empower your organization to improve every key moment along the customer journey with dynamic reporting, role-based dashboards, predictive insights, and AI-powered recommendations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.co.uk/software/94382/qualtrics-customerxm","@type":"ListItem"},{"name":"Grade.us","position":12,"description":"Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.\n\nUsers can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.\n\nReview reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.\n\nGrade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d0ad33d-077f-421f-9862-8bc4419f6fab.png","url":"https://www.softwareadvice.co.uk/software/136912/grade-us","@type":"ListItem"},{"name":"AidaForm","position":13,"description":"AidaForm is a cloud-based survey solution that enables businesses to create online forms, collect customer feedback using templates and evaluate clients’ responses. Professionals can export survey results in Microsoft Excel or Google Sheets to analyze data and add custom themes, visuals or brand-specific details in forms.\n\n\nBusinesses can use AidaForm's drag-and-drop functionality to add multiple-choice or drop-down questions in customer satisfaction surveys, job applications and registration/contact forms. Its captcha functionality helps users identify authentic responses, minimizing the number of spam notifications. Additionally, professionals can share feedback forms with customers via embedded or direct links across brand websites and social media platforms.\n\n\nAidaForm lets enterprises track survey responses/submissions on a dashboard, evaluate data in the form of graphs and utilize in-built templates to create custom online forms. The solution is available for free and on annual or monthly subscriptions. Support is extended via documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca4985a0-bea6-4b64-95ed-c49cf8bf362e.png","url":"https://www.softwareadvice.co.uk/software/338124/aidaform","@type":"ListItem"},{"name":"NiceJob","position":14,"description":"NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, SMS messages with photos, custom invite templates, social accounts and more.\n\n\nNiceJob features automated emails and text messages that trigger customers to leave reviews. Reminders are sent if customers don’t leave a review. Users can create customer stories using photos, comments and tags in the reviews. Customer stories can be published to the website and selected stories can be shared to Facebook, Twitter and LinkedIn as well. \n\n\nNiceJob distributes reviews on sites with the help of a review funnel. The solution automates marketing by integrating with apps such as JOBBER, FieldPulse, Zendesk, Quickbooks, Zapier and Housecall Pro.\n\n\nNiceJob provides its services on a monthly subscription basis. Support is provided via email, live chat, online documents and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d11a7e9-3cd5-4cf9-897d-42b21153bfca.jpeg","url":"https://www.softwareadvice.co.uk/software/67333/nicejob","@type":"ListItem"},{"name":"HelpDesk","position":15,"description":"HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedback and surveys.\n\n\nHelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more.\n\n\nHelpDesk enables users to automate customer communication with statuses and canned response. It also offers ticket assignment, private notes, custom comments and agent groups to help collaborate with team members. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, client details and ticket ratings to deliver personalized customer services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.softwareadvice.co.uk/software/150799/helpdesk","@type":"ListItem"},{"name":"Vivantio","position":16,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.\n\nVivantio offers flexibility without sacrifice:\n- Future-proof your support teams with a solution that scales as you grow\n- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging\n- Centralize all your support teams – internal and external facing – in a single tool\n- Onboard in days -- not months -- with the help of a dedicated implementation manager\n- Connect with a real person on our in-house support team when you have a question\n- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer\n\nKey features include:\n- dashboards\n- charts and reports\n- routing and escalation \n- assignments\n- forms with custom fields\n- incident management, problem management, and change management\n- workflow tracking \n- configurable ticketing\n- knowledge management\n- branded self-service portals\n- CRM\n\nThe system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.\n\nVivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.softwareadvice.co.uk/software/394868/vivantio-pro","@type":"ListItem"},{"name":"123FormBuilder","position":17,"description":"123FormBuilder is an advanced, cloud-based form builder that enables businesses of all sizes to create various online forms, including surveys, quizzes, event registrations, and order forms. With its user-friendly drag-and-drop editor, users can easily customize forms to reflect their brand identity, choosing from over 3,000 templates tailored for multiple use cases.\n\nOne of the standout features of 123FormBuilder is its robust two-way integration with Salesforce. This integration allows users to seamlessly sync data collected through forms directly into Salesforce, ensuring that lead capture, customer information, and feedback are automatically updated in real-time. With this two-way integration, users can also push data from Salesforce back into their forms, enabling dynamic updates and enhancing workflow efficiency. This functionality not only eliminates manual data entry but also allows teams to leverage Salesforce's powerful CRM capabilities alongside form data, streamlining their overall processes.\n\n123FormBuilder also supports essential functionalities such as payment processing through major gateways like PayPal, Stripe, and Authorize.Net, as well as features like conditional logic, email notifications, and analytics to track form performance, including abandonment rates. The platform integrates with numerous tools beyond Salesforce, including MailChimp, ZohoCRM, and over 4,000 applications via Zapier, allowing for a highly connected workflow across different platforms.\n\nIn 2023, 123FormBuilder has introduced significant updates, enhancing payment flow, improving analytics, and expanding its template library to ensure users have comprehensive resources for effective data collection.\n\nSupport is readily available through email, a comprehensive help center, and documentation, with flexible pricing options for both monthly and annual subscriptions. This combination of features makes 123FormBuilder a versatile choice for organizations looking to optimize their data collection processes while integrating seamlessly with their existing systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/133ee75a-0bcb-4ff0-88c9-b6e15ff98feb.png","url":"https://www.softwareadvice.co.uk/software/123073/123formbuilder","@type":"ListItem"},{"name":"CustomerHero","position":18,"description":"Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools.\n\n\nTeams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation. \n\n\nStartquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6baed50c-6556-40d2-8750-2c7a4187024c.png","url":"https://www.softwareadvice.co.uk/software/317743/startquestion","@type":"ListItem"},{"name":"ReviewTrackers","position":19,"description":"ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review widgets, and email and SMS review requests.\n\n\nReviewTrackers collects online reviews from over 100 third-party review websites such as Google, Facebook, and TripAdvisor. Users receive a notification whenever a customer leaves a new review. The solution also allows users to analyze customer reviews using natural language-processing technology and discover trending issues and topics based on customer feedback.\n\n\nReviewTrackers integrates with Hootsuite, Zapier, and other third-party products. With API access available, enterprises can automate review requests directly from CRMs and create instant review requests after a transaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06df8c8-d8bf-4333-a4c3-8e0e46d0dc97.png","url":"https://www.softwareadvice.co.uk/software/402178/reviewtrackers","@type":"ListItem"},{"name":"CheckMarket","position":20,"description":"CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features  include survey creation, distribution channel management, reporting, user notifications and white labelling.\n\n\nThe survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks.\n\n\nUsers can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter.\n\n\nCheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5685c95c-7c8c-47be-8b4b-606fe81b50d7.png","url":"https://www.softwareadvice.co.uk/software/128758/checkmarket","@type":"ListItem"},{"name":"GetMoreReviews","position":21,"description":"GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate reviews of the customers across the web. It allows users to maintain brand value by receiving alerts on negative feedback and resolving it offline directly with customers.\n\nKey Features of GetMoreReviews include, review reminders, bad review blocker, automated social posting and website/email management. It enables enterprises to generate reviews by adding capture tool in email signatures or tag solution code on website. Additionally, it comes with reputation monitoring tool, which sends real-time alerts to manage all reviews from across the web on a unified platform.\n\nGetMoreReviews facilitates integration with third-party applications such as Facebook, Google and Twitter, allowing users to automate processes for sharing positive feedback online. Pricing is available on monthly subscriptions and support is extended via phone, chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e97aea71-1596-4eb9-b9cc-51f52ef8b1ad.png","url":"https://www.softwareadvice.co.uk/software/175738/getmorereviews","@type":"ListItem"},{"name":"Hiver","position":22,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.uk/software/60479/hiver","@type":"ListItem"},{"name":"Shopper Approved","position":23,"description":"Shopper Approved is a cloud-based solution that allows businesses to collect, manage and actively promote reviews and ratings from their online customers. From the Shopper Approved platform, teams can create widgets to be displayed on websites while choosing the specific ratings and reviews they want to show.\n\nShopper Approved automatically generates SEO-optimized landing pages based around reviews on products and services posted by customers. Newly created landing pages are automatically spidered by Google, Bing and Yahoo, opening up new SEO keyword opportunities for businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3124bc9c-4ef9-4f0e-b8b8-890c220f35f5.png","url":"https://www.softwareadvice.co.uk/software/412543/shopper-approved","@type":"ListItem"},{"name":"Custify","position":24,"description":"Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract renewals, product adoption and more. The platform allows organizations to track the utilization of licenses and receive notifications about contract/trial expiration to enhance paid subscriptions and upselling opportunities.\n\n\nCustify includes custom playbooks, which enable teams to create personalized workflows for a variety of recurring tasks like renewal procedures, sending onboarding emails and assigning team members to accounts. It offers a host of features such as CSM ratings, 360-degree view, customer lifecycle tracking, historical records, and more. Additionally, managers can receive custom alerts via email or in-app notifications for incomplete onboardings, pending renewals or other events. \n\n\nCustify supports integrations with various third-party applications like Slack and Segment via APIs. Pricing includes monthly subscriptions and support is extended via email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26e4534a-67b3-4320-b047-5966458deddc.png","url":"https://www.softwareadvice.co.uk/software/148852/custify","@type":"ListItem"},{"name":"Contentsquare","position":25,"description":"Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.\n\nOur cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation. \n\nFrom optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app. \n\nFeatures include \n- Session Replay\n- Customer Journey Analysis\n- Zone-based Heatmaps\n- Merchandising Analysis\n- Mobile App Analysis \n- Impact Quantification \n- AI Insights\n- Struggle and Error Analysis \n- Web Performance Monitoring\n& more.\n\nContentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a15d6be5-9beb-4a71-81d6-f82a1ae3b62f.png","url":"https://www.softwareadvice.co.uk/software/317780/contentsquare","@type":"ListItem"}],"numberOfItems":25}
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