---
description: Discover the best Incident Management Software for your organisation. Compare top Incident Management Software tools with customer reviews, pricing and free demos.
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title: Best Incident Management Software - 2026 Reviews, Pricing & Demos
---

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# Incident Management Software

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## Products

1. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (714 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
2. [HSI Donesafe](https://www.softwareadvice.co.uk/software/87530/donesafe) — 4.7/5 (90 reviews) — HSI Donesafe is a cloud-based environmental, health, and safety (EHS) management software that helps organizations ce...
3. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.co.uk/software/360387/manageengine-servicedesk-plus) — 4.4/5 (231 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
4. [Preparis](https://www.softwareadvice.co.uk/software/166771/preparis) — 4.3/5 (3 reviews) — From planning to reporting, the four interconnected modules of the Mitratech Continuity Planning platform empower you...
5. [Intelex Incident Management Software](https://www.softwareadvice.co.uk/software/92602/safety-incident-reporting) — 4.2/5 (6 reviews) — Intelex Safety Incident Reporting is a cloud-based incident tracking and investigation management solution that helps...
6. [SafetyCulture](https://www.softwareadvice.co.uk/software/113670/iauditor) — 4.6/5 (353 reviews) — SafetyCulture is a mobile-first inspection platform that allows teams to digitize their operations. As an inspection ...
7. [VelocityEHS](https://www.softwareadvice.co.uk/software/160087/velocityehs) — 4.4/5 (85 reviews) — VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify co...
8. [Resolver](https://www.softwareadvice.co.uk/software/136393/vendor-risk-management) — 4.4/5 (79 reviews) — Resolver’s risk management software is a cloud-based solution for midsize to larger enterprises that serves customers...
9. [Cority](https://www.softwareadvice.co.uk/software/440912/medgate) — 4.4/5 (111 reviews) — Cority is an integrated software platform designed for managing environmental, health, safety, and sustainability (EH...
10. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (770 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
11. [GoAudits](https://www.softwareadvice.co.uk/software/200005/goaudits) — 4.8/5 (145 reviews) — GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklis...
12. [Intellect QMS AI](https://www.softwareadvice.co.uk/software/32288/intellect-workflow) — 4.6/5 (84 reviews) — Intellect's AI-powered quality management system (QMS) and frontline execution solution has deep experience in manufa...
13. [VisiumKMS](https://www.softwareadvice.co.uk/software/267080/visiumkms) — 4.4/5 (13 reviews) — VisiumKMS is a cloud-based and on-premise software for managing environmental, social, and governance initiatives hea...
14. [DERDACK Enterprise Alert](https://www.softwareadvice.co.uk/software/240398/derdack-enterprise-alert) — 4.8/5 (6 reviews) — DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, ...
15. [SIGNL4](https://www.softwareadvice.co.uk/software/240399/signl4) — 4.9/5 (11 reviews) — When critical systems fail or incidents happen, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins, a...
16. [Workday HCM](https://www.softwareadvice.co.uk/software/390210/workday-hcm) — 4.5/5 (1749 reviews) — Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analys...
17. [Salesforce Service Cloud](https://www.softwareadvice.co.uk/software/363691/service-cloud) — 4.5/5 (824 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
18. [SolarWinds Service Desk](https://www.softwareadvice.co.uk/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
19. [Datadog](https://www.softwareadvice.co.uk/software/101405/datadog) — 4.6/5 (360 reviews) — Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers an...
20. [Site24x7](https://www.softwareadvice.co.uk/software/360425/site24x7) — 4.7/5 (349 reviews) — Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor we...
21. [Splunk Enterprise](https://www.softwareadvice.co.uk/software/234262/splunk-enterprise) — 4.6/5 (262 reviews) — The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includ...
22. [SiteDocs](https://www.softwareadvice.co.uk/software/29525/sitedocs) — 4.8/5 (255 reviews) — SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes ...
23. [PagerDuty](https://www.softwareadvice.co.uk/software/143953/pagerduty) — 4.6/5 (219 reviews) — PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monit...
24. [Pirani](https://www.softwareadvice.co.uk/software/122791/pirani-riskment-suite) — 4.5/5 (206 reviews) — Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure ...
25. [New Relic](https://www.softwareadvice.co.uk/software/142684/new-relic-one) — 4.5/5 (195 reviews) — New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimiz...

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## Related Categories

- [EHS Software](https://www.softwareadvice.co.uk/directory/4673/ehs/software)
- [Quality Management Software](https://www.softwareadvice.co.uk/directory/420/quality-management-software/software)
- [Risk Management Software](https://www.softwareadvice.co.uk/directory/4423/risk-management/software)
- [Safety Management Software](https://www.softwareadvice.co.uk/directory/4699/safety-management/software)
- [Audit Software](https://www.softwareadvice.co.uk/directory/4188/audit/software)

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It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.softwareadvice.co.uk/software/360387/manageengine-servicedesk-plus","@type":"ListItem"},{"name":"Preparis","position":4,"description":"From planning to reporting, the four interconnected modules of the Mitratech Continuity Planning platform empower you to manage every aspect of your business continuity strategy. The entire platform comes underpinned by guided workflows that allow anyone to become a master of their own continuity planning and disaster recovery strategy. It offers modules for risk assessments, plan creation, training, and reporting, helping businesses comply with regulatory requirements and mitigate operational disruptions. The Mitratech Continuity Planning platform supports users and organizations of any maturity level, across multiple industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6361e63f-e2a3-4c59-b85c-d2a5de7fa9c1.png","url":"https://www.softwareadvice.co.uk/software/166771/preparis","@type":"ListItem"},{"name":"Intelex Incident Management Software","position":5,"description":"Intelex Safety Incident Reporting is a cloud-based incident tracking and investigation management solution that helps users to report incidents, investigate and analyze the root cause of problems.\n\n\nThe solution can be used to report vehicle and environmental incidents, launch corrective/preventive actions (CAPAs) and export reports to streamline insurance claim process. In case of environmental incidents, reports can be submitted to EPA and concerned agencies using this solution.\n\n\nThe incident reporting function enables users to record incident and injury data in a centralized location. These reports are compliant with different reporting standards like OSHA (USA), RIDDOR (UK) and WCB (Canada).\n\n\nThe incident investigation function enables users to perform a root-cause analysis of incidents using multiple methods such as fishbone diagrams, five whys, and gap analysis, which enables users to identify and implement corrective measures. Users can then assign corrective tasks to team members.\n\n\nUsers can also access Intelex on their mobile devices.\n\n\nSupport is available via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f19823b-115a-425a-af0f-352b909cdc98.png","url":"https://www.softwareadvice.co.uk/software/92602/safety-incident-reporting","@type":"ListItem"},{"name":"SafetyCulture","position":6,"description":"SafetyCulture is a mobile-first inspection platform that allows teams to digitize their operations. As an inspection management tool, it enables teams to capture consistent data, identify areas for improvement, share reports and collaborate across working teams. The platform caters to a variety of industries such as construction, manufacturing, facilities management, hospitality and retail.\n\nThe platform allows users to create and customize inspection forms and checklists using a drag-and-drop template builder, making it easy to convert current documents into digital inspections. SafetyCulture also helps users assign follow-up actions and tasks to team members to resolve any issues identified during inspections. Additionally, the platform generates custom reports instantly after inspections, which can be easily shared.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca7c6ce-12b6-4f62-8741-b860d5dcda18.png","url":"https://www.softwareadvice.co.uk/software/113670/iauditor","@type":"ListItem"},{"name":"VelocityEHS","position":7,"description":"VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify complex issues to deliver exceptional outcomes. Whether you’re a global enterprise or a smaller organization with big aspirations, a partnership with VelocityEHS provides your team with an approach to EHS & ESG that is smart enough to predict and address your challenges without overwhelming or adding unnecessary complexity. \n\nRelied on by more than 10 million users worldwide, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold standard, delivering best-in-class software solutions for managing Safety, Ergonomics, Chemical Management, and Operational Risk. In addition, Velocity offers world-class applications for Contractor Safety & Permit to Work, Environmental Compliance, and ESG. \n\nThe VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any other EHS software provider. Recognized by the EHS industry’s top independent analysts as a Leader in the Verdantix 2025 Green Quadrant Analysis, VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba38214-4091-48b2-89ba-62fd3a0d2845.png","url":"https://www.softwareadvice.co.uk/software/160087/velocityehs","@type":"ListItem"},{"name":"Resolver","position":8,"description":"Resolver’s risk management software is a cloud-based solution for midsize to larger enterprises that serves customers across a variety of industries and business needs. These industries include banking and financial services, healthcare and hospitals, insurance, academic institutions, critical infrastructure organizations, airports, oil and gas, utilities, manufacturers, pharmaceuticals, hospitality, high tech, government, retail, real estate and more.\n\nThe software enables users to manage their risk aversion and mitigation plans, budgets and forecasts all from a single solution. It assists in connecting risks to incidents, so that assessments of what could happen are linked to what did happen. With this connection, you can quantify the impact of your risk mitigation plans, identify where your risk register has gaps, and where risk assessments were overly confident. Users can create customized reports and make data-driven decisions with full visibility into their organization.\n\nResolver’s software is cloud-based and is supported on desktop, tablet and mobile devices. Key features include automated risk processes, custom trigger alerts, risk scoring, real-time continuous risk assessments, configurable drag-and-drop dashboards, ISO management, response management, internal controls management, ERM and ORM. It can be integrated with incident management, compliance, IT risk and compliance, vendor risk and internal audit applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37060b08-f36e-41df-bdd0-beba7fce2b57.png","url":"https://www.softwareadvice.co.uk/software/136393/vendor-risk-management","@type":"ListItem"},{"name":"Cority","position":9,"description":"Cority is an integrated software platform designed for managing environmental, health, safety, and sustainability (EHS) systems. It is used in industries such as manufacturing, chemicals, healthcare, oil and gas, construction, and government, where EHS performance is a critical operational focus.\n\nThe platform includes tools for compliance management, safety monitoring, risk assessment, and sustainability reporting. It incorporates applied AI technology to support decision-making and risk detection, reporting and analytics features, and mobile functionality through myCority for task completion from various locations. Specialized modules address areas such as environmental compliance, workforce health, safety management, sustainability tracking, and quality assurance. The system is built with FedRAMP-authorized security protocols.\n\nCority includes document control features for version management, a learning management system for workforce compliance, and tools for tracking organizational changes while maintaining risk oversight. It consolidates EHS data into a single system to support streamlined management processes and integrated environmental, health, safety, and ESG initiatives.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dec9a0d8-dc42-4113-90b8-582dc190a733.png","url":"https://www.softwareadvice.co.uk/software/440912/medgate","@type":"ListItem"},{"name":"JIRA Service Management","position":10,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.uk/software/116349/jira-service-management","@type":"ListItem"},{"name":"GoAudits","position":11,"description":"GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklists and automated reporting. It is used across industries such as hospitality, food and beverage, healthcare, retail, manufacturing, facility management, construction, and logistics. The platform supports inspections for purposes such as brand standards compliance, quality control, health and safety checks, food safety, and adherence to standard operating procedures.\n\nThe application includes mobile auditing features compatible with phones, tablets, and computers on Android and iOS platforms. GoAudits functions in offline environments and allows the creation of custom digital checklists with options for photo capture, annotations, and e-signatures. After inspections, it generates reports with smart scores and historical trends, reducing the need for manual reporting.\n\nGoAudits includes a task management system to support communication between frontline staff and management. It enables the assignment of follow-up actions, the creation of custom workflows, and the standardization of processes across locations. A dashboard provides real-time operational insights, helping organizations track performance, identify recurring issues, and monitor trends across teams or sites. The collected data supports efforts to improve standards and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1e8f10-33e3-4638-a314-9be6996a54be.jpeg","url":"https://www.softwareadvice.co.uk/software/200005/goaudits","@type":"ListItem"},{"name":"Intellect QMS AI","position":12,"description":"Intellect's AI-powered quality management system (QMS) and frontline execution solution has deep experience in manufacturing. \n\nBuilt to support quality processes, operational excellence, and regulatory compliance through AI-powered cloud technology. Intellect supports industries, such as process and discrete manufacturing industries globally, which includes Biotechnology, Medical Devices, Labs, and Pharmaceuticals in Life Sciences. Intellect's long-standing key industries that are serviced include Food & Beverage, Consumer Packaged Goods, Automotive, Plastics & Rubber, Aerospace, and Electronics. \n\nThe platform includes a no-code drag-and-drop functionality, allowing users to create applications. Intellect offers 25+ pre-built applications such as CAPA, document control, audit management, employee training, workflow management, and change management. \n\nLastly, Intellect's AI-powered platform offers reporting features including dashboards and compatibility with business intelligence tools. Adhering to standards such as ISO 9001:2015, FDA requirements, GDPR, and SOC II.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67ef5c42-b765-404a-aa81-df8f216df431.jpeg","url":"https://www.softwareadvice.co.uk/software/32288/intellect-workflow","@type":"ListItem"},{"name":"VisiumKMS","position":13,"description":"VisiumKMS is a cloud-based and on-premise software for managing environmental, social, and governance initiatives health, and safety programs. It is designed for regulated industries such as oil and gas, chemicals, food and beverage, energy, and manufacturing.\n\nThe software has modules for change management, risk management, managing recommendations, incident reporting, audits, and environment, health and safety. VisiumKMS provides mobile access and workflows for field teams. It aims to automate and integrate processes for compliance and operational excellence.\n\nVisiumKMS generates recommendations for risk mitigation and tracks resulting actions. The software produces reports for environmental and sustainability regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3ac7f9c-e433-4ab7-aa32-1335802704e0.png","url":"https://www.softwareadvice.co.uk/software/267080/visiumkms","@type":"ListItem"},{"name":"DERDACK Enterprise Alert","position":14,"description":"DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. \n\nEnterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT.\n\nEnterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.\n\nEnterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.\n\nIT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.\n\nHandling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks.\n\nThe mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.\n\nEnterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8badfb3b-6cdb-47f2-a1e3-78a66373ca25.png","url":"https://www.softwareadvice.co.uk/software/240398/derdack-enterprise-alert","@type":"ListItem"},{"name":"SIGNL4","position":15,"description":"When critical systems fail or incidents happen, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins, and workers ‘in the field’. It adds real-time mobile alerting to your services, systems, and processes in no time.\n\nSIGNL4 notifies through persistent mobile push, text and voice calls with acknowledgment, tracking, and escalation. Integrated duty and shift scheduling ensure the right people are alerted at the right time.\n\nSIGNL4 adds mobile alerting and incident response capabilities to IT, IoT, SCADA, and other technical systems through convenient interfaces like email and webhooks.\n\nSIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents, and urgent service requests.\n\nIt is designed to effectively alert and notify incident response teams like firefighters, emergency teams, IT Ops or Security Ops staff, field service technicians, and maintenance engineers.\n\nSIGNL4 provides simple and convenient interfaces like email and webhooks to quickly connect systems like IT monitoring, IT service management, IoT devices, SCADA systems, security cameras, and more. We have verified 150+ 3rd party integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cbd93108-da4d-44e1-a9e1-b10b2b9bd9b5.png","url":"https://www.softwareadvice.co.uk/software/240399/signl4","@type":"ListItem"},{"name":"Workday HCM","position":16,"description":"Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analysis, and execution. Workday delivers user and administrative tools such as financial management, HR planning, talent sourcing, payroll processing, reporting and more from a unified portal.\n\nWorkday HCM includes human resource management, workforce planning, recruiting, compensation, benefits, time and attendance, learning and more. Workday also offers a module for educational institutions that includes recruiting and admissions, curriculum management, records, advising and financial aid tracking.\n\nWith Workday HCM, recruiters and managers can build new teams by finding skilled workers through integrated talent searching and job profiles. The built-in HR component allows users to manage time-off and absences through a self-service employee interface that includes time-off requests and reporting, time-tracking, and policy automation. Users can also visualize organizational structures, manage both full-time employees and temporary employees, as well as configure workflows and define end-to-end business processes.\n\nWorkday HCM is mainly used by CHROs within midsize to large enterprises across the telecommunication, education, financial services, healthcare, manufacturing, non-profit, retail and technology industry verticals. Additionally, Workday HCM provides mobile applications for both iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.softwareadvice.co.uk/software/390210/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":17,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.uk/software/363691/service-cloud","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":18,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.co.uk/software/30413/samanage","@type":"ListItem"},{"name":"Datadog","position":19,"description":"Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. \n\nDatadog's SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack.\n\nDatadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.softwareadvice.co.uk/software/101405/datadog","@type":"ListItem"},{"name":"Site24x7","position":20,"description":"Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time users. The platform enables users to derive insights on uptime, web applications’ performance, internet services and private networks.\n\n\nPrime features of Site24x7 include the monitoring of website performance, web page speed (browser) monitoring, DNS servers, website availability, website defacement monitoring, File Transfer Protocol (FTP) speed, Representational State Transfer (REST) API, Secure Sockets Layer (SSL)/ Transport Layer Security (TLS) certificates and more.\n\n\nSite24x7 also allows mobile access. The product is available on a monthly subscription plan and support is extended via phone, email and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.softwareadvice.co.uk/software/360425/site24x7","@type":"ListItem"},{"name":"Splunk Enterprise","position":21,"description":"The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includes data indexing tools, which enable users to locate specific data across large data sets.\n\n\nThe software is designed to serve users with limited technical expertise. A key selling point is the platform's scalability, which allows it to grow with the amount of data it is needed to process; up to at least 100 terabytes per day. To ensure users always have access to their data, even in the event of a system disruption, this platform features built-in failover and disaster recovery capabilities.\n\n\nDeployment options include both on-premise and SaaS (Software as a Service). Subscription pricing is based on the amount of data indexed per day, and pricing decreases as the amount of data indexed increases. There are perpetual and term license pricing options as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.softwareadvice.co.uk/software/234262/splunk-enterprise","@type":"ListItem"},{"name":"SiteDocs","position":22,"description":"SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes in the construction and maintenance industries. Users can run their safety programs through mobile apps and web browsers. Key features include digital documentation, compliance management and dashboard. The solution helps users track worker certifications and monitor safety in real time.\n\nSiteDocs features digital documentation that allows users to store their documents in a central repository. Users can organize their documents and tag them appropriately so that they can be searched during audits. It helps users convert paper forms to digital using drag and drop form builder. With the help of the compliance management and worker certification module, users do not miss legal regulations and documentation requirements. Users can also upload safety documents such as safety manual, toolbox talks and material safety data sheets.\n\nSiteDocs offers live phone support during business hours. Pricing is based on company size and users are billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.softwareadvice.co.uk/software/29525/sitedocs","@type":"ListItem"},{"name":"PagerDuty","position":23,"description":"PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.\n\n\nUsers get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.\n\n\nPagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.softwareadvice.co.uk/software/143953/pagerduty","@type":"ListItem"},{"name":"Pirani","position":24,"description":"Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure compliance across corporate processes. With Pirani, teams can define evaluation criteria, identify risks across processes, products, areas, and projects, and implement effective controls in a simple and structured way.\n\nThe platform supports the entire risk lifecycle, from assessment and workflow planning to incident reporting, AML monitoring, and audit management. It enables organizations to assign responsibilities, track progress, and receive automated alerts for pending or overdue tasks, while also providing real-time dashboards and reporting to support informed decision-making.\n\nPirani integrates seamlessly with business tools such as Active Directory, Gmail, Google Drive, Dropbox, and Power BI, ensuring risk management is connected to the organization’s existing ecosystem. Designed to be intuitive, scalable, and AI-powered through Pirani Copilot, the platform makes risk management simple, practical, and effective for organizations of any size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.softwareadvice.co.uk/software/122791/pirani-riskment-suite","@type":"ListItem"},{"name":"New Relic","position":25,"description":"New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. \n\nThe solution enables enterprise engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. \n\nNew Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.softwareadvice.co.uk/software/142684/new-relic-one","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4577/incident-management/software#itemlist","numberOfItems":25}
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