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description: Page 8 - Discover the best Customer Experience Software for your organisation. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Customer Experience Software - 2026 Reviews, Pricing & Demos
---

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# Customer Experience Software

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## Products

1. [Totango](https://www.softwareadvice.co.uk/software/240462/totango) — 3.7/5 (33 reviews) — Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer suc...
2. [Medallia Experience Cloud](https://www.softwareadvice.co.uk/software/140518/medallia) — 4.5/5 (33 reviews) — Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee an...
3. [Localyser](https://www.softwareadvice.co.uk/software/420263/localyser) — 4.8/5 (33 reviews) — Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use...
4. [Bazaarvoice](https://www.softwareadvice.co.uk/software/367305/bazaarvoice-connections) — 4.3/5 (32 reviews) — Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, ...
5. [WeBee](https://www.softwareadvice.co.uk/software/269018/webee) — 4.9/5 (32 reviews) — WeBee provides innovative mobile guest experience solutions for hotels so that hotel guests can fulfill any of their ...
6. [elevio](https://www.softwareadvice.co.uk/software/43908/elevio) — 4.6/5 (30 reviews) — Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base....
7. [Retently](https://www.softwareadvice.co.uk/software/239128/retently) — 4.9/5 (30 reviews) — Retently is a web-based customer experience management platform. The software measures customer satisfaction througho...
8. [zenloop](https://www.softwareadvice.co.uk/software/175828/zenloop) — 4.9/5 (30 reviews) — zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. As the pioneer in Action Manageme...
9. [Cayzu](https://www.softwareadvice.co.uk/software/25119/cayzu) — 5.0/5 (30 reviews) — Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket mana...
10. [InAppStory](https://www.softwareadvice.co.uk/software/239765/inappstory) — 5.0/5 (29 reviews) — InAppStory transforms how mobile apps communicate with users through dynamic, visual tools. Our platform offers stori...
11. [Leadoo](https://www.softwareadvice.co.uk/software/107403/leadoo) — 4.6/5 (29 reviews) — Leadoo is a marketing software, which helps businesses convert website traffic into online sales and sales leads, and...
12. [numia](https://www.softwareadvice.co.uk/software/366231/debsign) — 4.4/5 (29 reviews) — Debmedia is customer satisfaction software that helps organizations integrate service channels to optimize the client...
13. [Planhat](https://www.softwareadvice.co.uk/software/108855/planhat) — 4.6/5 (28 reviews) — Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire cust...
14. [easyfeedback](https://www.softwareadvice.co.uk/software/214051/easyfeedback) — 4.6/5 (28 reviews) — easyfeedback is an online survey tool used to create personalized or anonymous surveys for various needs and improved...
15. [InMoment](https://www.softwareadvice.co.uk/software/397026/inmoment) — 4.4/5 (28 reviews) — InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and custome...
16. [ProProfs Knowledge Base](https://www.softwareadvice.co.uk/software/20932/proprofs-knowledge-base) — 4.7/5 (28 reviews) — ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help ...
17. [RAYNET CRM](https://www.softwareadvice.co.uk/software/19091/raynet) — 4.9/5 (27 reviews) — Simplify your CRM. All contacts, deals, your calendar, your sales pipeline analysis –? all in one place. Perfectly or...
18. [Netcore Customer Engagement](https://www.softwareadvice.co.uk/software/333459/netcore-cloud) — 4.5/5 (26 reviews) — Netcore is a customer engagement and experience platform designed to help businesses in education, hospitality, trave...
19. [CredSpark](https://www.softwareadvice.co.uk/software/372589/credspark) — 4.7/5 (26 reviews) — CredSpark is an AI-powered business development assistant. It helps sales and marketing teams research prospects, gen...
20. [Boei](https://www.softwareadvice.co.uk/software/367190/boei) — 5.0/5 (25 reviews) — Boei is a customer engagement solution that helps businesses optimize website visitors' experience. Customers can est...
21. [Chattermill](https://www.softwareadvice.co.uk/software/384200/customer-experience-analytics-platform) — 4.5/5 (25 reviews) — The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chatterm...
22. [Netigate](https://www.softwareadvice.co.uk/software/90301/netigate) — 4.6/5 (25 reviews) — Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute su...
23. [ProductMix](https://www.softwareadvice.co.uk/software/182329/ProductMix) — 4.9/5 (25 reviews) — Introducing Leanbe, a state-of-the-art product management software crafted to transform the way product teams operate...
24. [Real Time Feedback](https://www.softwareadvice.co.uk/software/347055/real-time-feedback) — 4.7/5 (25 reviews) — Real Time Feedback is the Ultimate Customer Engagement Tool. It allows your customers to easily and privately communi...
25. [ReviewFlowz](https://www.softwareadvice.co.uk/software/437463/reviewflowz) — 4.8/5 (25 reviews) — Reviewflowz helps hundreds of companies around the world monitor, manage, and share customer reviews. Track new revie...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Links

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Pricing is available on request and support is extended via phone, email and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27f5ec68-c078-4e3d-b644-699cbbe8e804.png","url":"https://www.softwareadvice.co.uk/software/140518/medallia","@type":"ListItem"},{"name":"Localyser","position":3,"description":"Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use Localyser turn every customer interaction into an opportunity to learn and grow revenue across every location. \n\nSay goodbye to logging in and out of review sites. We've built Localyser to make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, DoorDash, GlassDoor, Indeed, App Stores & more. So, breathe easy and leverage response templates, or ChatGPT, to reply to reviews in any language.\n\nYou can also manage  your social media DMs, collect feedback and generate more positive reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af7d5d63-f2f8-4cdb-857a-5b1dfb568a96.png","url":"https://www.softwareadvice.co.uk/software/420263/localyser","@type":"ListItem"},{"name":"Bazaarvoice","position":4,"description":"Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, trustworthy companion your shoppers are looking for. Enter Bazaarvoice. We help you get shoppers what they need at every stage of the journey.\n\nBazaarvoice’s comprehensive UGC platform ties together your e-commerce site, your social accounts, your retail channel, and the industry’s best content acquisition services.\n\nNo more sampling with one vendor but that content can’t get to retail. No more ratings and review software but no great way to get content flowing. No detached social media strategy program that doesn’t benefit your e-commerce site. \n\nWith Bazaarvoice, you’ve got a single place where you can acquire the content you need and get it across the full customer journey. And get your own internal teams working together to sell more, faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4400803d-496c-4c30-8b98-9ba1120ef457.jpeg","url":"https://www.softwareadvice.co.uk/software/367305/bazaarvoice-connections","@type":"ListItem"},{"name":"WeBee","position":5,"description":"WeBee provides innovative mobile guest experience solutions for hotels so that hotel guests can fulfill any of their needs (check-in/out, payments, reservations, keyless room entry all requests) conveniently from their mobile phones. The solution increases hotel revenues and scores on reputation sites and has an impact on sustainability because of the lower consumption of paper, magnetic cards, and water.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/181fc5a4-e78e-4fe5-b442-3a60b96ec488.jpeg","url":"https://www.softwareadvice.co.uk/software/269018/webee","@type":"ListItem"},{"name":"elevio","position":6,"description":"Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.\n\n\nThe software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.\n\n\nElevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an \"advisor\" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.\n\n\nPricing is per month. Support is provided through an online knowledge base, video tutorials and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.softwareadvice.co.uk/software/43908/elevio","@type":"ListItem"},{"name":"Retently","position":7,"description":"Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. \n\nThe platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. \n\nRetently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8458abae-7acb-4308-b5dd-8f16e46ba8ee.png","url":"https://www.softwareadvice.co.uk/software/239128/retently","@type":"ListItem"},{"name":"zenloop","position":8,"description":"zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. \n\nAs the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation. \n\nOur Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation.\n\nUnlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows its customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers.\n\nWith zenloop companies can:\n\n- Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations\n- Benchmark data with other companies in the same industry and locations\n- Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned\n- Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs\n- Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes)\n- Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback\n- Monitor and prove the actual ROI of CX initiatives based on the impact of innovation\n\nzenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. \n\nThe platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey.\n\nCharacterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a1bb5e-b725-4755-a6d5-2b677029ac27.jpeg","url":"https://www.softwareadvice.co.uk/software/175828/zenloop","@type":"ListItem"},{"name":"Cayzu","position":9,"description":"Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.\n\n\nThe software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.\n\n\nCayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.\n\n\nWith the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.softwareadvice.co.uk/software/25119/cayzu","@type":"ListItem"},{"name":"InAppStory","position":10,"description":"InAppStory transforms how mobile apps communicate with users through dynamic, visual tools. Our platform offers stories, mini-games, in-app messaging, and personalized content, making it easy to engage users at every stage of their journey. Whether it’s onboarding, boosting sales, gathering feedback, or improving retention, we help businesses turn every interaction into a meaningful connection that delivers measurable results.\n\nWe specialize in creating visual, interactive, and gamified tools that connect apps with their users. From stories and onboarding flows to in-app messaging like bottom sheets, full-screens, and modals, our platform makes every interaction meaningful and impactful.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4fd24db-4af3-46b0-b195-344d8aa387ed.png","url":"https://www.softwareadvice.co.uk/software/239765/inappstory","@type":"ListItem"},{"name":"Leadoo","position":11,"description":"Leadoo is a marketing software, which helps businesses convert website traffic into online sales and sales leads, and deliver a personalized user-experience to your visitors. The platform enables organizations to store information about visitors’ interests, accessed pages, online interaction, and click history in unique user profiles for future reference.\n\nLeadoo allows businesses to design and deploy a variety of bots such as InpageBot for lead generation, online sales, customer support, job interviews or event registrations, ChatBot for live customer interaction, VisualBot for conducting, polls, surveys, or voting, and CallbackBot to capture customer information. Features include advertising management, custom domains, API access, interactive dashboard, lead nurturing, and more. The solution also includes messaging functionality, which lets marketers engage with prospects via live chat and messaging applications, and handle communications across WhatsApp, Facebook Messenger or websites via a centralized portal.\n\nLeadoo provides insights into visitors' behavior and interests, competitors, and online interactions via graphs and analytics, enabling managers to identify customer needs and optimize conversation flows. It also supports integrations with various third-party applications such as Salesforce, HubSpot, Shopify, Marketo, and Mailchimp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27f345a9-6125-4bfb-a078-7216abfcb538.png","url":"https://www.softwareadvice.co.uk/software/107403/leadoo","@type":"ListItem"},{"name":"numia","position":12,"description":"Debmedia is customer satisfaction software that helps organizations integrate service channels to optimize the client journey and transform the customer experience through agile and personalized customer service inside and outside branches. Debmedia makes customer service channels more efficient through video calls, virtual queues, online appointments, chatbots, queue management, surveys, digital signage, and pre-attendants.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8f2accd8-855b-4403-900e-c648ac56c970.jpeg","url":"https://www.softwareadvice.co.uk/software/366231/debsign","@type":"ListItem"},{"name":"Planhat","position":13,"description":"Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire customer management lifecycle, from onboarding to reviews and renewals. The task management functionality enables employees to automatically generate tasks for events and activities with details, such as description, checklist, custom tags and due dates.\n\n\nPlanhat's health score module allows staff members to analyze data across product lines, customer segments and lifecycle phases to identify risks and opportunities. Team members can centralize communication processes, assign emails, add comments and filter customer interactions, among other operations using the internal inbox. Additionally, it provides a separate customer portal, which enables professionals to collaborate and share success plans, usage reports and custom playbooks.\n\n\nPlanhat comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions, including Zapier, Zendesk, Jira and Slack. It is available on monthly subscriptions and support is extended via documentation, live chat and FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3232b22-4e80-4c47-8d18-baac27684e63.png","url":"https://www.softwareadvice.co.uk/software/108855/planhat","@type":"ListItem"},{"name":"easyfeedback","position":14,"description":"easyfeedback is an online survey tool used to create personalized or anonymous surveys for various needs and improved decision-making. The tool can be used to create customer surveys, employee surveys, 360 degree feedback, quizzes, and other forms or questionnaires. With easyfeedback, users can customize surveys by adding background images, logos, videos, audio, and more. Surveys created with this tool are optimized for desktop, tablets, and mobile phones. Additionally, easyfeedback allows survey results to be filtered and shared with others.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d3b7beb0-bf6f-4abd-9194-f80e69bdaec3.png","url":"https://www.softwareadvice.co.uk/software/214051/easyfeedback","@type":"ListItem"},{"name":"InMoment","position":15,"description":"InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.\n\n\nInMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.\n\n\nInMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritization tools. Additional features include case management, configurable dashboard and reporting.\n\n\nServices are offered on a monthly or annual subscription basis that includes phone and email based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52ed2b11-3f5d-46fe-8f80-e70a1a9b11bf.png","url":"https://www.softwareadvice.co.uk/software/397026/inmoment","@type":"ListItem"},{"name":"ProProfs Knowledge Base","position":16,"description":"ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. \n\nSuitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. \n\nThe tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. \n\nAs a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. \n\nWhat more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. \n\nFor example, you can set granular roles and permissions for all users. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. \n\nWith features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. \n\nAnother interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. \n\nOther notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. \n\nLast but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. \n\nProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fd85425-389f-42c1-968d-732874a6e42d.png","url":"https://www.softwareadvice.co.uk/software/20932/proprofs-knowledge-base","@type":"ListItem"},{"name":"RAYNET CRM","position":17,"description":"Simplify your CRM.\n\nAll contacts, deals, your calendar, your sales pipeline analysis –? all in one place. \nPerfectly organized data that simplify your work and give you a thorough overview of your business.\n\nRAYNET CRM helps your salespeople and your managers: It gives sales reps the tools to score and the managers the tools to monitor the business and its future perspective.\n\nWho, when, with whom, for how much… Everything about open deals in one place: Just one look gives you a very good overview of how your salesmen are doing. You get 100% control over your sales and save time on meetings or tailoring proposals.\n\nWhy Raynet?\n- Smooth integration with you calendar, e-mail, phone and other applications,\n- all your data in one place,\n- your team can work from anywhere,\n- immediate analysis of your sales score,\n- increased productivity and effectiveness.\n\nFree trial for 30 days: Make sales easier.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c61aef26-f347-4810-84c5-7d16e01acd0c.jpeg","url":"https://www.softwareadvice.co.uk/software/19091/raynet","@type":"ListItem"},{"name":"Netcore Customer Engagement","position":18,"description":"Netcore is a customer engagement and experience platform designed to help businesses in education, hospitality, travel, media, entertainment, eCommerce and other industries streamline marketing automation processes using machine learning and artificial intelligence technologies. \n\nManagers can create a unified client profile with information about every interaction via online and offline channels, websites, or mobile applications and metrics such as customer lifetime value (CLV), contact timeline, to-do activities, churn risk, and others. Netcore allows businesses to personalize customer experiences by defining elements on the brand website to display specific products, content, call to action (CTA), images and offers. \n\nTeams can use Netcore to create campaigns using a drag-and-drop interface and deliver contextual messages via email, app push notifications, or web messages. Pricing is available on request and support is extended via live chat, videos, documentation, email and other online measures.\n\nNetcore Cloud in partnership with The Product Folks and MixPanel, is offering a power-packed master course on Product-led Growth that walks you through the necessary steps to achieve the right Product-led Growth mindset. Grab this free course and become product-led certified today. http://bit.ly/3E7onF6","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dd12ac5-db67-4102-a271-e5ad5dba8ceb.png","url":"https://www.softwareadvice.co.uk/software/333459/netcore-cloud","@type":"ListItem"},{"name":"CredSpark","position":19,"description":"CredSpark is an AI-powered business development assistant. It helps sales and marketing teams research prospects, generate leads, and have more engaging conversations. CredSpark caters to B2B companies across various industries.\n\nCredSpark features an intuitive mobile app that provides on-the-go access to prospect data and talking points. Its proprietary BanterTM technology generates personalized conversation starters and suggested responses during calls and meetings. CredSpark also identifies new leads from public data sources and social media, then enriches that data to highlight the most sales-ready accounts\n\nCredSpark combines machine learning with human feedback to continuously improve its knowledge and recommendations over time. An in-house team of researchers and writers works to expand CredSpark’s industry, company, and contact data. Regular updates mean users always have the latest information and messaging at their fingertips. CredSpark offers implementation services and 24/7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/478a5150-3ed5-488d-8f60-c2758a2fc349.png","url":"https://www.softwareadvice.co.uk/software/372589/credspark","@type":"ListItem"},{"name":"Boei","position":20,"description":"Boei is a customer engagement solution that helps businesses optimize website visitors' experience. Customers can establish contact with employees by clicking a button and can choose their preferred communication channels, such as Telegram, Facebook, WhatsApp, Twitter, email, and more. It also allows employees to create CTAs, such as an invitation for visitors to subscribe to a newsletter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02987f8d-325d-414c-8c15-d2b4c27fbd28.png","url":"https://www.softwareadvice.co.uk/software/367190/boei","@type":"ListItem"},{"name":"Chattermill","position":21,"description":"The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. \n\nChattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. \n\nThe world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. \n\nUnlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.\nHere's why we're different:\n\nWe unify customer data across 50+ integrations.\n\nChattermill’s AI model was built specifically for CX.\n\nOur platform delivers actionable insights to help you make informed decisions.\n\nWe provide exceptional customer support and industry expertise when you need it. \n\nWe make CX a revenue-driving function for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/692827f9-0ca6-4070-91d7-198f28a36b5e.png","url":"https://www.softwareadvice.co.uk/software/384200/customer-experience-analytics-platform","@type":"ListItem"},{"name":"Netigate","position":22,"description":"Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.\n\nIt uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.\n\nMost importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.\n\nNetigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.\n\nOur customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:\n- How quickly they can get started with Netigate - often in just a few days\n- The flexibility of reporting, which adapts to the needs of different stakeholders\n- How easy it is to manage and analyse feedback in more than 120 languages\n- The measurable impact, including up to 3x higher NPS\n- And the assurance that customer and employee data is managed according to the strictest European regulations.\n\nIf you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e19a80b4-6aea-45af-9e8b-38dc68dfd0b3.png","url":"https://www.softwareadvice.co.uk/software/90301/netigate","@type":"ListItem"},{"name":"ProductMix","position":23,"description":"Introducing Leanbe, a state-of-the-art product management software crafted to transform the way product teams operate. This latest release enhances every facet of product management, facilitating smooth teamwork and promoting constant product growth. Leanbe comes equipped with robust features that empower product leaders to optimize their development endeavors and outpace the competition.\n\nKey Features:\n\nCentralized Idea Collection:\nBid farewell to the cumbersome process of manually gathering ideas and maintaining spreadsheets. Leanbe's Idea Hub seamlessly compiles feature requests from users and evaluates them using a built-in algorithm. The highest-ranking ideas are then incorporated into your product roadmap, keeping your team concentrated on the most significant features.\n\nAutomated Competitor Analysis:\nStay one step ahead with Leanbe's automatic monitoring of competitors' pricing adjustments, new features, marketing initiatives, and recruitment activities. This priceless market intelligence enables your team to detect trends and develop features that genuinely appeal to potential customers.\n\nAI-Powered Idea Prioritization:\nLeanbe's sophisticated AI scoring system facilitates data-driven decision-making by examining both quantitative and qualitative aspects. By consolidating idea and user scores in a single location, you can swiftly pinpoint opportunities for enhancement and prioritize your development pursuits.\n\nPublic Roadmaps:\nDisplay your development objectives with Leanbe's public roadmap feature. This degree of openness promotes trust, responsibility, and candid communication between your product team and users. Additionally, prospective customers can effortlessly identify the features they desire, drawing in new business.\n\nUpdates and Notifications:\nMaintain user engagement and keep them informed with Leanbe's announcement functionality. Relay crucial product news, feature launches, and modifications directly to your user community, ensuring they remain up-to-date with your product developments.\n\nLeanbe's pioneering approach to product management provides an all-encompassing solution for product teams aiming to streamline their processes and foster growth. By emphasizing collaboration, data-informed decisions, and user involvement, Leanbe supplies product leaders with the necessary tools to thrive in the competitive market of today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/454f0b61-116a-4684-b260-d2ccffefec8d.png","url":"https://www.softwareadvice.co.uk/software/182329/ProductMix","@type":"ListItem"},{"name":"Real Time Feedback","position":24,"description":"Real Time Feedback is the Ultimate Customer Engagement Tool. It allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.\n\nWhen you make it super simple for customers to communicate with you, they will let you know where things are going well, and where you’re falling short. They have so much to share with you – why not make it as easy as possible?  \n\nReal Time Feedback is also a strong customer retention tool.  Real Time Feedback helps turn negative experiences into positive interactions and reviews. Customers reward a business when they are listened to.\n\nReal Time Feedback provides a simple, non-confrontational way to solicit concerns and compliments from your customers before they leave with a bad taste in their mouth. They give you Feedback. You respond and address the issue. Everyone is happy.\n\nNegative reviews hurt. But for every customer who bothers to complain in person, 26 other customers remain silent and never come back. Even worse, they post negative reviews online, leaving you with less business and little recourse. That hurts even more.\n\nThat’s all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones. Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later. To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.\n\nThe sad truth is, negative word of mouth travels twice as far as praise for great service. And as a business, that leaves you at risk. That changes with Feedback.\n\nSigning up with Real Time Feedback includes:\n• A complimentary pilot program\n• Month-to-month contracts with no long term commitment.\n• Completely customized platform\n• Daily/Weekly/Monthly reporting\n\nAnd Real Time Feedback is extremely affordable.\n\nENGAGE visitors, ENHANCE experiences, & RESOLVE issues quickly","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f07043a2-e3c2-494c-98f2-6a2674d668c7.png","url":"https://www.softwareadvice.co.uk/software/347055/real-time-feedback","@type":"ListItem"},{"name":"ReviewFlowz","position":25,"description":"Reviewflowz helps hundreds of companies around the world monitor, manage, and share customer reviews. \n\nTrack new reviews on any platform, set up smart notifications and reports to surface insights and share the right reviews, with the right teams, at the right time.\n\nSearch, tag, access, and export all your reviews and testimonials. No more slide-decks with hand-picked testimonials. Everyone in your organisation can now access a continually updated, labeled database of customer quotes.\n\nBuild engagement internally around customer reviews with our Slack app, allowing you to not only manage reviews easily from Slack, but also trigger conversations around actual customers' words.\n\nCreate engaging review collection campaigns with our Magic Links to protect your reputation, increase your collection rates, and manage incentives properly.\n\nShowcase your best reviews & testimonials using dynamic and flexible widgets. Filter by keyword, context, reviewer info, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c08887f3-194d-474d-975a-00f57f53d3ef.png","url":"https://www.softwareadvice.co.uk/software/437463/reviewflowz","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4574/customer-experience/software?page=8#itemlist","numberOfItems":25}
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