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description: Page 24 - Discover the best Customer Experience Software for your organisation. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 24 - Best Customer Experience Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) > [Page 24](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software?page=24)

# Customer Experience Software

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## Products

1. [Claimlane](https://www.softwareadvice.co.uk/software/479413/Claimlane) (0 reviews) — Claimlane helps retailers move away from manual emails and spreadsheets by providing an automated solution for managi...
2. [Videate](https://www.softwareadvice.co.uk/software/441012/videate) (0 reviews) — Videate is an AI video generation solution that's changing the game in creating software tutorials and training conte...
3. [OPINATOR](https://www.softwareadvice.co.uk/software/477766/Opinator) (0 reviews) — OPINATOR is an experience management platform that helps businesses deliver exceptional customer experiences. The pla...
4. [VeriChannel](https://www.softwareadvice.co.uk/software/485538/VeriChannel) (0 reviews) — VeriChannel is an omni-channel delivery platform. It lets organizations manage consistent and engaging customer journ...
5. [SmartReviews](https://www.softwareadvice.co.uk/software/477253/SmartReviews) (0 reviews) — SmartReviews is a feedback management system designed to collect customer input from channels such as websites, SMS, ...
6. [EverAfter](https://www.softwareadvice.co.uk/software/449672/EverAfter) (0 reviews) — EverAfter is a B2B Customer Interface Platform designed designed to transform engagement with partners, prospects, an...
7. [Customer Lobby](https://www.softwareadvice.co.uk/software/427126/customerlobby) (0 reviews) — Customer Lobby’s marketing solutions work hand-in-hand to help you get and convert more leads, nurture your current c...
8. [SuccessBoard](https://www.softwareadvice.co.uk/software/434272/successboard) (0 reviews) — SuccessBoard offers a customer 360 view feature that helps businesses streamline customer satisfaction operations by ...
9. [Metacommerce](https://www.softwareadvice.co.uk/software/440180/metacommerce) (0 reviews) — Metacommerce is a modern consumer engagement and loyalty solution. We help brands, agencies, sports leagues, and even...
10. [Lyriko](https://www.softwareadvice.co.uk/software/505344/Lyriko) (0 reviews) — Lyriko is a cloud-based and on-premise solution that helps businesses streamline customer engagement using artificial...
11. [Wyapy](https://www.softwareadvice.co.uk/software/532990/Wyapy) (0 reviews) — Wyapy is a feedback management platform designed to collect, analyze, and transform customer responses into actionabl...
12. [GetWelcom](https://www.softwareadvice.co.uk/software/537838/GetWelcom) (0 reviews) — GetWelcom is a digital platform designed to improve guest experiences in hotels by streamlining communication and ser...
13. [FeedMetrics](https://www.softwareadvice.co.uk/software/538490/FeedMetrics) (0 reviews) — FeedMetrics is an artificial intelligence-powered platform designed for managing feedback and complaints. It automate...
14. [AdamX](https://www.softwareadvice.co.uk/software/543530/AdamX) (0 reviews) — AdamX is an AI-powered platform designed to consolidate organizational knowledge into a centralized system and deploy...
15. [Axialys](https://www.softwareadvice.co.uk/software/482004/Centrex) (0 reviews) — Axialys is a cloud-based telephony and artificial intelligence platform designed to support customer service operatio...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)
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-----

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Claimlane lets you tailor workflows to match your exact needs, whether you manage online, in-store, or multi-channel sales. No more one-size-fits-all solutions that don’t work for your business.\n- Faster resolutions & happier customers: Delayed returns create unhappy customers and bad reviews. Claimlane helps retailers process claims faster by keeping all communication with suppliers and logistics partners in one place - speeding up decisions and reducing back-and-forth emails.\n- Stronger supplier collaboration: If your return and warranty process involves multiple suppliers, keeping track of everything is challenging. Claimlane provides a shared platform where you, your suppliers, and logistics partners can coordinate efficiently, ensuring everyone is on the same page.\n- A better customer experience: Customers expect easy and transparent returns. With Claimlane, they get a smooth process with clear updates, reducing frustration and increasing loyalty.\n\nWho uses Claimlane?\n- Retailers managing high return volumes: If your team spends too much time tracking returns across different sales channels, Claimlane helps you simplify and centralise the process.\n- Growing e-commerce stores & omnichannel retailers: Selling online and in-store? Claimlane helps you manage returns and claims consistently across all platforms, creating a seamless experience for customers and staff.\n- Suppliers & manufacturers working with retailers: If you're frequently dealing with warranty claims and product returns, Claimlane helps standardise the process and improve response times.\n- Retailers looking to improve efficiency: If your team is buried in return requests and supplier emails, Claimlane automates routine tasks so your staff can focus on higher-value work.\n\nSeamless Integration & Support\n- Connects to your existing systems: Claimlane integrates smoothly with e-commerce platforms, ERPs, and CRMs, ensuring all return and claim data flows seamlessly.\n- Scalable & flexible: Suitable for small retailers up to large enterprises processing high volumes.\n- Dedicated support team: From setup to ongoing use, we provide expert guidance to ensure your success.\n\nPricing & Deployment\nClaimlane offers flexible pricing plans based on business size and needs. As a cloud-based solution, there’s no complex setup or IT maintenance required, just a simple, effective platform that helps you take control of returns and claims.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b529a3f-9dfb-4162-9362-01de59205b62.jpeg","url":"https://www.softwareadvice.co.uk/software/479413/Claimlane","@type":"ListItem"},{"name":"Videate","position":2,"description":"Videate is an AI video generation solution that's changing the game in creating software tutorials and training content. Its innovative, patent-pending technology does away with the old-school approach of manual screen captures and narration, allowing for video generation from text scripts in minutes. Key Benefits:\n\nEfficiency: Transform existing guides into engaging videos with realistic mouse actions and convincing text-to-speech narrations. Adding visual flair and smooth transitions is a breeze, thanks to easy script annotations. This makes crafting videos straightforward and user-friendly.\n\nUp-to-Date Content: Adaptability is at the core of Videate, keeping pace with rapid software changes. Refreshing a video for new updates or features is as easy as hitting \"play.\"\n\nGlobal Reach: Designed for worldwide businesses, Videate supports automated dubbing in over 100 languages, making it a breeze to reach a global audience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ae156a31-b6dd-4596-af03-4fe178371ff5.jpeg","url":"https://www.softwareadvice.co.uk/software/441012/videate","@type":"ListItem"},{"name":"OPINATOR","position":3,"description":"OPINATOR is an experience management platform that helps businesses deliver exceptional customer experiences. The platform provides tools and features to capture, analyze and act on customer feedback.\n\nThe platform offers personalized and engaging user interfaces for surveys and forms, moving away from traditional formats. 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It also has an extendable architecture that allows organizations to reuse VeriChannel across all channels. It reduces application development and maintenance costs. VeriChannel also enables the repurposing of existing content, data, and functionality into a new presentation layer or customer experience.\n\n VeriChannel helps financial institutions provide a streamlined and personalized customer experience. This is maintained even as customers switch between channels during their journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/711f2d99-6ffe-4854-bd51-846a48697a50.png","url":"https://www.softwareadvice.co.uk/software/485538/VeriChannel","@type":"ListItem"},{"name":"SmartReviews","position":5,"description":"SmartReviews is a feedback management system designed to collect customer input from channels such as websites, SMS, email, and in-person interactions. It is used by industries such as salons, restaurants, retail stores, healthcare facilities, hotels, banks, airports, and automotive businesses to monitor customer satisfaction and assess service quality.\n\nThe system includes rating scales tailored to industry standards for measuring customer satisfaction over short and long periods. It features a response inbox that allows teams to organize feedback into actionable tasks. Push notifications are sent for low ratings, and daily performance reports are delivered via email. Analytics and detailed reports provide insights into customer sentiments and preferences.\n\nSmartReviews includes a mobile application for iPhone and Android devices, offering offline survey capabilities that sync data once an internet connection is available. It supports kiosk feedback functionality for physical locations to collect immediate responses. Feedback forms and surveys can be customized to meet specific needs and deployed across selected channels. Team collaboration tools help address customer concerns and support service improvements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e185a373-d1ac-42a9-a1b3-e38597f3fddb.png","url":"https://www.softwareadvice.co.uk/software/477253/SmartReviews","@type":"ListItem"},{"name":"EverAfter","position":6,"description":"EverAfter is a B2B Customer Interface Platform designed designed to transform engagement with partners, prospects, and customers. It provides a unified platform for customers to stay on track when deploying a company's product across their organization. The interface caters to businesses in various industries that need to streamline their customer engagement and onboarding processes.\n\nThe EverAfter interface includes several features to enhance the customer experience. Its no-code interface builder allows users to easily build, modify, and scale the customer interface without technical expertise. The platform also includes journey orchestration capabilities, enabling automation and segmentation to streamline the customer engagement process. Additionally, the interface provides data-driven insights, enabling real-time tracking of customer engagement and timely follow-ups.\n\nEverAfter's B2B interface can be completely customized to match the brand, ensuring a cohesive and consistent experience for customers. 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Send out annual maintenance or inspection reminders, offer promotional discounts for relevant follow-up services, or provide referral incentives. \n\nBuild better relationships and connect customers with your brand by reaching the right customers at the right time with the right message.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51a24259-0d40-494d-924a-0c79aff9dce7.png","url":"https://www.softwareadvice.co.uk/software/427126/customerlobby","@type":"ListItem"},{"name":"SuccessBoard","position":8,"description":"SuccessBoard offers a customer 360 view feature that helps businesses streamline customer satisfaction operations by providing proactive risk identification and resolution capabilities. With real-time insights and an understanding of customers, businesses can cultivate enduring relationships and enhance loyalty. \n\nJourney Designer streamlines customer communication by automating repetitive tasks and enabling data-driven messaging. The Wizard, powered by Generative AI, facilitates personalized customer communications by generating tailored emails and surveys in real-time, leading to increased engagement and communication. Custom metrics enable businesses to track various aspects of customer health, ensuring data-driven decisions and proactive issue resolution. 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The platform provides insights to help sales representatives manage content across various channels. It covers commercial operations, marketing and customer relationship management needs globally. Lyriko also includes various features such as engagement suggestions, multimedia tagging, customer segmentation, monitoring and natural language processing (NLP). Additionally, it offers third-party integration with applications such as Salesforce, Google Cloud and AWS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52ee0aa4-9266-488e-8b77-696527517420.png","url":"https://www.softwareadvice.co.uk/software/505344/Lyriko","@type":"ListItem"},{"name":"Wyapy","position":11,"description":"Wyapy is a feedback management platform designed to collect, analyze, and transform customer responses into actionable insights. It helps businesses and organizations understand customer satisfaction, identify improvement opportunities, and make data-driven decisions through comprehensive feedback analysis. The platform is useful for customer experience teams, product managers, and business leaders who track sentiment trends and prioritize initiatives based on customer input.\n\nThe platform includes AI-powered reporting capabilities that analyze scores and comments to identify wins, risks, and suggested next steps. Wyapy provides theme clustering and sentiment analysis to organize feedback into meaningful categories. The analytics dashboard displays daily trends and distribution charts for deeper understanding. The survey experience is customizable with a mobile-first design that supports QR code access and various methodologies such as CSAT, NPS, and CES measurements.\n\nWyapy operates on a serverless architecture that scales automatically to handle varying response volumes without performance issues. It uses global edge delivery to ensure surveys load quickly for respondents worldwide. Security is maintained through default encryption, protecting sensitive feedback data during collection and analysis. Weekly auto-generated reports offer regular insights, allowing teams to focus on implementing improvements rather than processing data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5da7a20-37e5-4634-b481-7073b3d78862.png","url":"https://www.softwareadvice.co.uk/software/532990/Wyapy","@type":"ListItem"},{"name":"GetWelcom","position":12,"description":"GetWelcom is a digital platform designed to improve guest experiences in hotels by streamlining communication and service management. It is suitable for independent hotels, hotel chains, and hotel groups aiming to modernize operations and enhance guest satisfaction throughout their stay.\n\nThe platform includes tools such as digital check-in to reduce administrative tasks, a digital room directory to centralize guest information, and VOIP telephony to replace in-room phones. It also provides features for tracking customer satisfaction, managing online reviews, and organizing marketing campaigns to maintain direct communication with guests.\n\nGetWelcom supports multi-property management for hotel groups and helps optimize operational efficiency. It is designed to be user-friendly while assisting hotels in improving services and overall guest experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee83c42f-03c4-4f9f-a6cb-b52851f376c5.jpeg","url":"https://www.softwareadvice.co.uk/software/537838/GetWelcom","@type":"ListItem"},{"name":"FeedMetrics","position":13,"description":"FeedMetrics is an artificial intelligence-powered platform designed for managing feedback and complaints. It automates the collection, analysis, and resolution of feedback from customers and employees. The platform is used by organizations across industries such as retail, financial services, education, professional services, and software companies. Teams in areas such as product development, customer experience, human resources, and leadership use it to address issues that could lead to customer or employee turnover.\n\nThe platform gathers structured and unstructured feedback through surveys, campaigns, and a centralized complaint hub. Automated sentiment analysis identifies recurring themes and potential risks, while a prioritization system highlights critical issues. Automated workflows route feedback, send notifications, and assign tasks based on priority and risk. Real-time analytics and artificial intelligence provide insights to help teams focus on urgent matters.\n\nFeedMetrics supports customer and employee experience management within a single platform. Its resolution system helps teams address issues, recognize patterns, and improve organizational experiences. Multi-channel campaign management enables targeted surveys and ongoing feedback collection without overwhelming respondents. The platform also promotes cross-department collaboration by providing visibility into feedback and helping prevent issues from escalating.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5315c56b-11e2-43b8-a2fb-c8b02680808a.jpg","url":"https://www.softwareadvice.co.uk/software/538490/FeedMetrics","@type":"ListItem"},{"name":"AdamX","position":14,"description":"AdamX is an AI-powered platform designed to consolidate organizational knowledge into a centralized system and deploy AI assistants across various communication channels. It is used by enterprises in sectors such as banking, telecom, healthcare, government, and retail to address challenges related to fragmented information stored in databases, PDFs, manuals, and wikis. The platform helps align human teams and AI systems with a verified knowledge base to ensure consistent responses and training.\n\nThe platform includes four modules that operate from a unified knowledge system. AdamX Copilots provides AI assistants for channels such as voice, chat, WhatsApp, web, email, IVR, and mobile, offering real-time guidance for employees and automated support for customers. AdamX Connect facilitates customer engagement through secure WhatsApp delivery, campaign management, and visual workflow tools that do not require coding. AdamX Learning uses AI simulations to train teams, incorporating facial emotion recognition and voice tone analysis to assess factors such as empathy, engagement, stress, and communication pace. AdamX Forecast delivers predictive insights by identifying knowledge gaps and readiness levels for both human agents and AI systems.\n\nThe platform addresses inconsistencies in customer responses across different channels, ensuring that inquiries receive accurate answers regardless of whether they are handled by chatbots, phone agents, or email support teams. It prevents AI-generated errors by grounding automated responses in verified organizational knowledge. AdamX supports multiple languages, including English and Arabic, allowing organizations to maintain consistent knowledge standards across diverse markets and communication methods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ca21267-97df-4913-9c7e-da125ac86007.png","url":"https://www.softwareadvice.co.uk/software/543530/AdamX","@type":"ListItem"},{"name":"Axialys","position":15,"description":"Axialys is a cloud-based telephony and artificial intelligence platform designed to support customer service operations in contact centers and support teams. It is used by businesses in sectors such as insurance, tourism, retail, transportation, logistics, and energy. The platform provides a unified communication system for managing customer interactions.\n\nFeatures include tools for real-time call supervision, automated call handling with AI voice agents, and access to knowledge base information during calls. It offers automatic call transcription, AI-powered tagging, and sentiment analysis to assess customer interactions. The system includes VoIP cloud telephony accessible through web browsers, customizable interactive voice response systems for call routing, and computer telephony integration with customer relationship management tools.\n\nThe platform operates under French data sovereignty, hosting data in France and adhering to GDPR requirements. It is designed for quick deployment and supports remote work capabilities. Supervisors can monitor operations through real-time dashboards to track performance metrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e123122-bb4e-4953-adf2-d6d2903865b3.png","url":"https://www.softwareadvice.co.uk/software/482004/Centrex","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4574/customer-experience/software?page=24#itemlist","numberOfItems":15}
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