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description: Page 8 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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## Products

1. [ManageEngine SupportCenter Plus](https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizat...
2. [Blazeo](https://www.softwareadvice.co.uk/software/286385/apexchat) — 4.8/5 (14 reviews) — We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, ...
3. [Inbenta](https://www.softwareadvice.co.uk/software/9762/inbenta) — 4.7/5 (13 reviews) — Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powe...
4. [Certainly](https://www.softwareadvice.co.uk/software/74784/botxo) — 4.4/5 (13 reviews) — Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides...
5. [ControlHippo](https://www.softwareadvice.co.uk/software/436905/controlhippo) — 4.5/5 (13 reviews) — ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp...
6. [Botmock](https://www.softwareadvice.co.uk/software/250862/botmock) — 4.3/5 (13 reviews) — Botmock is a cloud-based conversational intelligence tool that helps businesses build, test and develop artificial in...
7. [Vee24](https://www.softwareadvice.co.uk/software/310324/vee24) — 4.7/5 (13 reviews) — Vee24 is a cloud-based customer service platform designed to cater to businesses across various industries that want ...
8. [RingCentral Engage Digital](https://www.softwareadvice.co.uk/software/54233/ringcentral-engage-digital) — 4.8/5 (13 reviews) — RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized ser...
9. [NuVidio](https://www.softwareadvice.co.uk/software/352180/nuvidio) — 4.9/5 (12 reviews) — Cloud-based sales tool that helps businesses handle customer service via embedded video calls, screen sharing, co-bro...
10. [Talla](https://www.softwareadvice.co.uk/software/267406/talla) — 4.7/5 (12 reviews) — Talla is an automation platform that helps businesses leverage artificial intelligence (AI) technology to streamline ...
11. [Interakt](https://www.softwareadvice.co.uk/software/337791/interakt) — 4.4/5 (12 reviews) — More than 5000 businesses, including well-known Indian D2C brands like House of Mangalam, Leap Club, Frontrow, The St...
12. [HelpOnClick](https://www.softwareadvice.co.uk/software/136861/helponclick) — 4.6/5 (12 reviews) — HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-...
13. [easiware](https://www.softwareadvice.co.uk/software/305073/easi-crm) — 4.6/5 (12 reviews) — A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a ...
14. [Forethought](https://www.softwareadvice.co.uk/software/203473/forethought) — 4.5/5 (11 reviews) — Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trai...
15. [Helpfruit](https://www.softwareadvice.co.uk/software/199390/Helpfruit) — 4.6/5 (11 reviews) — Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI cha...
16. [Kiamo](https://www.softwareadvice.co.uk/software/244884/kiamo) — 4.2/5 (11 reviews) — Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Cust...
17. [DontGo](https://www.softwareadvice.co.uk/software/166330/dontgo) — 4.4/5 (10 reviews) — DontGo is a live chat platform that helps businesses convert abandoning traffic into sales leads using artificial int...
18. [Support Board](https://www.softwareadvice.co.uk/software/99332/support-board) — 4.9/5 (10 reviews) — Support Board is an artificial intelligence (AI)-enabled solution that lets small to large organizations automate cus...
19. [Target First](https://www.softwareadvice.co.uk/software/232354/target-first) — 4.2/5 (10 reviews) — Target First is a conversational platform for e-commerce and B2B websites. Create your first chatbot easily with a us...
20. [Inxide](https://www.softwareadvice.co.uk/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
21. [Flinkit](https://www.softwareadvice.co.uk/software/359626/flinkit) — 4.8/5 (10 reviews) — Flinkit is a messenger platform that helps sales and marketing teams legally engage customers via chat to improve cus...
22. [Richpanel](https://www.softwareadvice.co.uk/software/255717/richpanel) — 4.9/5 (10 reviews) — Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. ...
23. [Verloop](https://www.softwareadvice.co.uk/software/178294/verloop) — 4.7/5 (10 reviews) — Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling bran...
24. [LiveCaller](https://www.softwareadvice.co.uk/software/370389/livecaller) — 4.8/5 (10 reviews) — LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, mess...
25. [Ruby Receptionists](https://www.softwareadvice.co.uk/software/179347/ruby-receptionists) — 4.2/5 (10 reviews) — Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offer...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Links

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-----

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The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support.\n\n\nCertainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human.\n\n\nCertainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more.\n\n\nServices are offered on a monthly subscription basis and customer support is available via email, phone and a dedicated bot operator from Certainly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa4a62d-9d52-45b1-a7f7-f4fdbdd71090.png","url":"https://www.softwareadvice.co.uk/software/74784/botxo","@type":"ListItem"},{"name":"ControlHippo","position":5,"description":"ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication & customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a98038b0-6ce7-4e2a-a886-62fb1747e3ae.jpeg","url":"https://www.softwareadvice.co.uk/software/436905/controlhippo","@type":"ListItem"},{"name":"Botmock","position":6,"description":"Botmock is a cloud-based conversational intelligence tool that helps businesses build, test and develop artificial intelligence (AI)-chatbots on a centralized platform. Professionals can create custom journeys and utilize the drag-and-drop interface to configure conversational workflows according to requirements.\n\nBotmock allows organizations to build prototypes of content blocks, share private documents with colleagues and request feedback to improve team collaboration. Managers can track the progress of ongoing projects and share product designs with team members. Additionally, it lets users extract and export design specifications in PDF/video format for future reference.\n\nBotmock facilitates integration with various third-party applications, such as Slack, Jira, Confluence and more. Pricing is available on monthly subscriptions and support is extended via live chat, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16233db9-266a-4651-854c-e8160c4787a4.png","url":"https://www.softwareadvice.co.uk/software/250862/botmock","@type":"ListItem"},{"name":"Vee24","position":7,"description":"Vee24 is a cloud-based customer service platform designed to cater to businesses across various industries that want to provide real-time support to their customers. It offers live video chat, live text chat, asynchronous text chat, co-browsing, online appointment scheduling, and AI-powered chatbots. \n\nVee24's video chat feature allows customers to have face-to-face conversations with support agents. The live text chat and asynchronous text chat enable real-time messaging and email-like communication. Its co-browsing functionality provides a shared web browsing experience for collaborative online assistance and the appointment scheduling tool allows customers to book calls with agents at their convenience. Additionally, its conversational chatbots can automatically handle basic queries and route more complex issues to human agents.\n\nVee24 is available as a cloud-based software and supports integration with various third-party applications. Pricing details are available on request and support is provided via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01ae7893-f246-4b59-89d2-b0054314910f.png","url":"https://www.softwareadvice.co.uk/software/310324/vee24","@type":"ListItem"},{"name":"RingCentral Engage Digital","position":8,"description":"RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6afe89f0-4273-47f2-a113-7d9d5f2b3986.png","url":"https://www.softwareadvice.co.uk/software/54233/ringcentral-engage-digital","@type":"ListItem"},{"name":"NuVidio","position":9,"description":"Cloud-based sales tool that helps businesses handle customer service via embedded video calls, screen sharing, co-browsing, and more. 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You’ll be able to deliver and gather important information for your team, keeping everyone knowledgeable, engaged and productive.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee75c332-cc16-438e-a662-18da6b573edb.png","url":"https://www.softwareadvice.co.uk/software/267406/talla","@type":"ListItem"},{"name":"Interakt","position":11,"description":"More than 5000 businesses, including well-known Indian D2C brands like House of Mangalam, Leap Club, Frontrow, The State Plate, Bunaai, Okhai, Zwende, and others, rely on Interakt, which is built on the official WhatsApp Company Platform, to expand their business on WhatsApp.\n\nFast-growing E-commerce and D2C firms may use Interakt as an all-in-one WhatsApp CRM, campaign management, marketing automation tool, and sales channel to manage customer discussions and increase sales at scale. With Interakt, companies can reach out to customers using a single dedicated WhatsApp number to convert product inquiries into paying customers, assist customers in finding and purchasing products on WhatsApp, recover abandoned carts, send order details and updates to customers, and engage with them round-the-clock through automated WhatsApp messaging.\n\n\nBusinesses may grow and expand with the help of the scalable infrastructure that Interakt offers. It is the only full-stack WhatsApp business solution available on the market for SMBs and is easily linked with Shopify, Instamojo, and other well-known e-stores, CRMs, payment gateways, and business tools like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c01661d-2e1f-4899-a3fe-6b8d856b8919.jpeg","url":"https://www.softwareadvice.co.uk/software/337791/interakt","@type":"ListItem"},{"name":"HelpOnClick","position":12,"description":"HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers\n\n\nHelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.\n\n\nHelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.\n\n\nHelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa682c4-90b3-45fe-be83-a5bff94ee5d7.png","url":"https://www.softwareadvice.co.uk/software/136861/helponclick","@type":"ListItem"},{"name":"easiware","position":13,"description":"A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a true performance accelerator.\n\nThe platform centralizes and enriches customer knowledge by bringing together all interactions, contexts, and signals related to customers. This unified view enables Customer Service teams to better understand each situation and provide more relevant and personalized responses.\n\nWith integrated artificial intelligence, easiware guides teams in real time toward the best decisions to improve interaction quality and strengthen customer relationships.\n\nBy combining omnichannel request management, intelligent data use, and satisfaction monitoring, easiware enables companies to make their Customer Service a true lever for performance and loyalty.\n\nCustomer data is hosted in France on secure infrastructures, certified HDS and ISO 27001, and compliant with GDPR, ensuring the protection and sovereignty of customer information.\n\nAdditionally, easiware is UGAP-listed via SCC.\n\nFinally, easiware is a 100% French solution, with teams, development, and support located in France, providing closer proximity and faster responsiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3cd6cda2-7f46-4b94-b244-a46c25e0ebc0.png","url":"https://www.softwareadvice.co.uk/software/305073/easi-crm","@type":"ListItem"},{"name":"Forethought","position":14,"description":"Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39893795-2d65-43a7-a5a7-ef3bccce785f.png","url":"https://www.softwareadvice.co.uk/software/203473/forethought","@type":"ListItem"},{"name":"Helpfruit","position":15,"description":"Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI chatbots (web, Instagram, Facebook, WhatsApp, Slack and Teams) and help knowledge base. Escalate to live chat, if needed.\n\nWhen customers have questions, businesses often turn to email ticketing systems to manage the overflowing inbox. But the problem remains – customers can’t get the answers they need as fast as they want them. Plus your team spends much of their time responding to routine enquiries. \n\nWe’re turning this on its head with fresh thinking.\n\nHelpfruit's a customisable, no-code platform set up in just 6 steps. One knowledge base aligns content between chatbots and help pages without the hassle of misaligned content or complicated rule-based structures. Conversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience.\n\nWith the support of GPT when it matters – like our GPT Q&A maker and GPT-enhanced chatbot conversations – you get the productivity gains from using AI without any AI risks. All the protections are built-in.\n\nHelpfruit is trusted by organisations worldwide to give their customers the right help at the right time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ea808de-3d03-41f3-84da-f39c0c24ce43.png","url":"https://www.softwareadvice.co.uk/software/199390/Helpfruit","@type":"ListItem"},{"name":"Kiamo","position":16,"description":"Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Customer Relations. \n\nKiamo offers a smart distribution engine that selects the right advisers for each new interaction, & an ergonomic interface for the teams. It is accessible on-premise or in the cloud.\n\nThey believe that support is essential for the success of a contact center project (integration, advice, training, etc.).\nThe implementation of off-the-shelf solutions meets a need for an unmarked tool.\n\nThus, they believe in the strategic role of partners and their added value for the user of contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d3a094f-fd53-4769-8921-ba7b7f5f81ff.png","url":"https://www.softwareadvice.co.uk/software/244884/kiamo","@type":"ListItem"},{"name":"DontGo","position":17,"description":"DontGo is a live chat platform that helps businesses convert abandoning traffic into sales leads using artificial intelligence (AI) chatbots and exit intent technology. With its split testing module, professionals can run different versions of the chatbot across multiple web pages and measure bot performance based on user behavior.\n\n\nDontGo allows administrators to generate summary reports, providing them with insight into user inquiries, trends and sales opportunities. The solution monitors client interactions to offer customizable chat scripts and FAQ answers as per industry requirements. Moreover, enterprises can embed click-to-call buttons in the bot, enabling prospects to communicate with agents via voice calls.\n\n\nDontGo facilitates integration with various third-party CRM and LMS applications. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba48391-39f2-466c-8423-02ed4292e56a.png","url":"https://www.softwareadvice.co.uk/software/166330/dontgo","@type":"ListItem"},{"name":"Support Board","position":18,"description":"Support Board is an artificial intelligence (AI)-enabled solution that lets small to large organizations automate customer communication processes on business websites using WordPress chat integration and bots. It enables professionals to modify message layouts by adding customizable background images, colors, brand headers and other elements. \n\n\nIt comes with a user management module, which allows supervisors to classify information based on leads, visitors or users and facilitate restricted data access among team members. Features of Support Board include white labeling, issue resolution, analytics, surveys, chat transcripts, desktop notifications and more. Additionally, it enables agents to quickly respond to customer queries using custom saved replies, eliminating manual data entry.\n\n\nSupport Board facilitates integration with Slack and Google Dialogflow, which lets employees receive and respond to customer messages, share media files and update the conversation history in real-time. The solution is available on a one-time license and support is extended via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c177b0ab-0b4c-406b-b58a-3040b71d0ab1.png","url":"https://www.softwareadvice.co.uk/software/99332/support-board","@type":"ListItem"},{"name":"Target First","position":19,"description":"Target First is a conversational platform for e-commerce and B2B websites. Create your first chatbot easily with a user-friendly interface. Hot leads will be transferred by the chatbot to your team. You can also active many channels like chat, web call back, Whatsapp, messenger, meeting, live shopping. Target First allows you to set up accurate trigger rules in order to target only hot visitors and convert 25% of them into customers or qualified leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95e843c0-6e4c-4ddf-80d5-7da1a073d125.png","url":"https://www.softwareadvice.co.uk/software/232354/target-first","@type":"ListItem"},{"name":"Inxide","position":20,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.co.uk/software/325742/inx-app","@type":"ListItem"},{"name":"Flinkit","position":21,"description":"Flinkit is a messenger platform that helps sales and marketing teams legally engage customers via chat to improve customer retention and increase sales. Flinkit primarily serves sales, marketing, customer service, and management professionals in industries like construction, wholesale, real estate, finance, healthcare, and more.  \n\nThe core features of Flinkit include the messenger profi-inbox, WhatsApp newsletter campaigns, CRM and ERP Integration, and web-chat. The Messenger Profi-Inbox provides teams with a central WhatsApp inbox to communicate with customers. WhatsApp Newsletter Campaigns enable sending newsletters via WhatsApp with high open rates. Flinkit automatically syncs all contacts and messages between the messenger platform, CRM, and ERP systems. The Web-Chat feature allows redirecting website visitors directly into a WhatsApp chat with sales reps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72a755b1-5c81-40e5-80b3-f76663b80cd8.jpeg","url":"https://www.softwareadvice.co.uk/software/359626/flinkit","@type":"ListItem"},{"name":"Richpanel","position":22,"description":"Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. Richpanel caters to midsize and enterprise companies across various industries.\n\nRichpanel offers a self-service customer portal, help desk software, and integrations with over 30 platforms. It uses AI to automatically handle repetitive support tasks and route customer requests to the appropriate agent. Support is available through phone, email, chat, social media, and in-app messaging.  \n\nRichpanel is deployed as a cloud-based software as a service and offers 24/7 customer support. Implementation takes around 2 to 4 weeks, and training is provided for admins and support agents. Richpanel aims to streamline the customer service experience through automation and a centralized workspace for agents and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f415f59b-60bb-4d31-99b2-d6a015c5e610.png","url":"https://www.softwareadvice.co.uk/software/255717/richpanel","@type":"ListItem"},{"name":"Verloop","position":23,"description":"Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art conversational AI enables brands to securely scale support, reduce operational expenses, and gain complete visibility into customer interactions. By leveraging machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and automated insights for quality assurance.\n\nWith 24x7, instant, real-time support across channels like Web, App, Messenger, Instagram, Viber, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Our Voice and Chat AI, trained on over 3 million queries, understands customer intent and context with more than 80% precision, ensuring accurate, effective support. Complex queries are seamlessly transferred to online agents best equipped to handle them, optimizing the support process and enhancing user satisfaction.\n\nVerloop.io is designed to assist agents in reducing first response times, lowering average handling times, and delivering more contextual and personalized responses, significantly improving efficiency. Trusted by over 5,000 businesses, including Nykaa, ADIB, RakBank, Kanmo Group, and Decathlon, Verloop.io’s omnichannel and multilingual automation handles over 100 million unique users, achieving a 90%+ support query deflection rate.\nOur voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best equipped to handle the chat. \n\nTo further enhance customer experience, Verloop.io integrates with over 100 tools, including CRMs, ticketing systems (like HubSpot, Freshdesk, and Zendesk), marketing and sales automation platforms (Clevertap, Webengage, Leadfeeder, Capillary), payment gateways (Razorpay, CCAvenue, Xendit), and e-commerce portals (Shopify, Magento). This broad integration enables a unified and superior support experience across customer touchpoints.\n\nIdeal for businesses across industries and geographies, Verloop.io helps brands build strong customer relationships through contextual, personalised conversations that elevate engagement and satisfaction at every customer touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0435d1fe-c567-43b1-9ed0-14ed4a4af786.png","url":"https://www.softwareadvice.co.uk/software/178294/verloop","@type":"ListItem"},{"name":"LiveCaller","position":24,"description":"LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients' contact details in a centralized repository and monitor live conversations on a unified platform.\n\n\nKey features of LiveCaller include analytics, queue management, canned responses, user groups and role-based permissions. Managers can gain insights into customer satisfaction rates, key performance indicators (KPIs) and average response time, among other metrics on a cloud-based dashboard. Additionally, agents can access received messages in a collaborative inbox and utilize co-browsing capabilities to respond to clients' queries in real-time.\n\n\nLiveCaller integrates with third-party communication channels including Facebook Messenger, Viber and Telegram. The product is available on monthly or annual subscriptions and support is extended via phone, email, community forums and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16977cd8-16a4-4c41-ad78-7f0c067d3e1f.png","url":"https://www.softwareadvice.co.uk/software/370389/livecaller","@type":"ListItem"},{"name":"Ruby Receptionists","position":25,"description":"Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offers live phone answering, call transfers, scheduling, payment processing, new client intake, and lead capture around the clock. Additionally, it provides live website chat to interact with and convert website visitors.\n\nThis solution is utilized by small businesses in various industries such as legal, home services, healthcare, financial services, and business services. It assists small business owners by managing customer calls and online inquiries, allowing them to concentrate on their primary tasks.\n\nThe goal of Ruby Receptionists is to foster meaningful connections and deliver outstanding customer experiences. It provides a range of customizable plans to accommodate the diverse needs of small businesses. The team of virtual receptionists undergoes comprehensive training to ensure personalized, high-quality service. This enables them to seamlessly represent each client's brand and seize more opportunities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7aa06ce7-1a82-4649-91cd-b99a087db4bf.png","url":"https://www.softwareadvice.co.uk/software/179347/ruby-receptionists","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=8#itemlist","numberOfItems":25}
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