---
description: Page 3 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 3 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) > [Page 3](https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3)

# Live Chat Software

Canonical: https://www.softwareadvice.co.uk/directory/4569/live-chat/software

Page: 3 / 16\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=2)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=4)

-----

## Products

1. [Hiver](https://www.softwareadvice.co.uk/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
2. [UJET](https://www.softwareadvice.co.uk/software/344338/ujet) — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...
3. [Gladly](https://www.softwareadvice.co.uk/software/168565/gladly) — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
4. [Avochato](https://www.softwareadvice.co.uk/software/167383/avochato) — 4.7/5 (135 reviews) — Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer re...
5. [OnceHub](https://www.softwareadvice.co.uk/software/50377/scheduleonce) — 4.6/5 (135 reviews) — OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment schedu...
6. [Gorgias](https://www.softwareadvice.co.uk/software/162532/gorgias) — 4.6/5 (133 reviews) — Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout t...
7. [Whistle Messaging](https://www.softwareadvice.co.uk/software/147085/whistle) — 4.7/5 (131 reviews) — Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate wit...
8. [TimelinesAI](https://www.softwareadvice.co.uk/software/219109/timelinesai) — 4.6/5 (116 reviews) — TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect ...
9. [Freshchat](https://www.softwareadvice.co.uk/software/436347/freshchat) — 4.1/5 (115 reviews) — Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer b...
10. [TeamSupport Messaging & Live Chat](https://www.softwareadvice.co.uk/software/372181/teamsupport-messaging-and-live-chat) — 4.6/5 (114 reviews) — TeamSupport's Messaging \& Live Chat leverages the power of connection to unify your support, sales, and marketing...
11. [Comm100](https://www.softwareadvice.co.uk/software/129616/comm100) — 4.7/5 (108 reviews) — Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonp...
12. [Zoho Cliq](https://www.softwareadvice.co.uk/software/434066/zoho-cliq) — 4.6/5 (108 reviews) — Zoho Cliq is a team communication software that organizes conversations, workflows, and meetings in one place. The so...
13. [JivoChat](https://www.softwareadvice.co.uk/software/75321/jivochat) — 4.6/5 (105 reviews) — JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook m...
14. [Glassix](https://www.softwareadvice.co.uk/software/419790/glassix) — 5.0/5 (103 reviews) — Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communica...
15. [Zoho SalesIQ](https://www.softwareadvice.co.uk/software/434506/zoho-salesiq) — 4.4/5 (98 reviews) — Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, ...
16. [get.chat](https://www.softwareadvice.co.uk/software/354845/get-chat) — 4.7/5 (93 reviews) — get.chat is a messaging solution that enables multiple users to access the same WhatsApp number and it can be integra...
17. [Kenect](https://www.softwareadvice.co.uk/software/254872/kenect) — 4.6/5 (93 reviews) — Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clien...
18. [HappyFox Help Desk](https://www.softwareadvice.co.uk/software/26972/happyfox) — 4.6/5 (92 reviews) — HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions t...
19. [Sobot](https://www.softwareadvice.co.uk/software/524506/Sobot) — 4.9/5 (92 reviews) — Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionali...
20. [One Chat](https://www.softwareadvice.co.uk/software/266957/one-chat) — 4.5/5 (86 reviews) — One Chat is an all-in-one messaging service that provides individuals and businesses with a centralized interface to ...
21. [Chekkit](https://www.softwareadvice.co.uk/software/178834/chekkit) — 4.8/5 (82 reviews) — Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, ...
22. [11Sight](https://www.softwareadvice.co.uk/software/355328/11sight) — 4.7/5 (82 reviews) — Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your ...
23. [uContact](https://www.softwareadvice.co.uk/software/34514/ucontact) — 4.5/5 (81 reviews) — uContact is a Cloud \& Omnichannel solution that enables its users to manage all their voice and text interactions...
24. [Consolto](https://www.softwareadvice.co.uk/software/213079/consolto) — 4.8/5 (80 reviews) — Consolto is a complete remote customer communication suite with live chat, web conferencing and appointment schedulin...
25. [Chatway](https://www.softwareadvice.co.uk/software/432296/chatway) — 4.9/5 (77 reviews) — Chatway is a live chat app for websites that helps businesses connect with visitors, support customers, answer questi...

-----

Page: 3 / 16\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=2)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=4)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice UK","url":"https://www.softwareadvice.co.uk/","@id":"https://www.softwareadvice.co.uk/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Live Chat Software","description":"Page 3 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3","about":{"@id":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","mainEntity":{"@id":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3#itemlist"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"@id":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software","@type":"ListItem"},{"name":"Page 3","position":3,"item":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 3 - Best Live Chat Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.co.uk/directory/4569/live-chat/software?page=3#itemlist","@type":"ItemList","itemListElement":[{"name":"Hiver","position":1,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.uk/software/60479/hiver","@type":"ListItem"},{"name":"UJET","position":2,"description":"UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).\n\n\nIn-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.\n\n\nUJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.softwareadvice.co.uk/software/344338/ujet","@type":"ListItem"},{"name":"Gladly","position":3,"description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.softwareadvice.co.uk/software/168565/gladly","@type":"ListItem"},{"name":"Avochato","position":4,"description":"Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.\n\nAvochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.\n\nAvochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.softwareadvice.co.uk/software/167383/avochato","@type":"ListItem"},{"name":"OnceHub","position":5,"description":"OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. \n\nFormerly known as ScheduleOnce, we are widely acknowledged as a frontrunner in online booking and calendaring, but our offering extends well beyond that to a market-leading range of tools designed to capture, qualify, engage, and convert leads with maximum efficiency and regulatory-compliant security. \n\nFreelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on us to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both. \n\nScreen and weight opportunities, automatically route them to appropriate personnel, manage resource pools for team collaboration, and reserve rooms or equipment as you go. When the time is right, jump on a call, switch to video, or chat live. \n\nStart free, then upgrade your plan. \n\nStart simple. Close incredible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e5753ce1-3b95-495e-8f1b-b49ac721913d.png","url":"https://www.softwareadvice.co.uk/software/50377/scheduleonce","@type":"ListItem"},{"name":"Gorgias","position":6,"description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.softwareadvice.co.uk/software/162532/gorgias","@type":"ListItem"},{"name":"Whistle Messaging","position":7,"description":"Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance based on task completion rates, response times, upsells, direct bookings and guest ratings on a centralized dashboard.\n\n\nWhistle's artificial intelligence (AI)-enabled chatbot allows guests to choose booking dates on a calendar and provide details about arrival or departure. Managers can set up recurring tasks, send/receive work orders and view a history of checklists or inspections in real-time. Additionally, administrators can send eSignature requests to guests via email, SMS and other communication channels.\n\n\nWhistle integrates with various third-party systems such as Agilysys, ResortSuite, RoomKeyPMS and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b976e921-57f2-45ba-abeb-29799acec1f3.png","url":"https://www.softwareadvice.co.uk/software/147085/whistle","@type":"ListItem"},{"name":"TimelinesAI","position":8,"description":"TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number via QR in minutes, collaborate in a unified inbox, and sync messages, media, and contacts to CRM records (Pipedrive, HubSpot, Close, monday.com, Zoho, Salesforce). No coding required—just faster replies, cleaner data, and measurable workflows from day one.\n\n✅ Shared inbox for multiple WhatsApp numbers: assign owners, mention teammates, add internal notes, organize with labels, build saved views, and keep a single source of truth for every client thread.\n✅ Native CRM integrations: map conversations and media to the right leads/contacts/deals automatically, keep timelines in sync, reduce manual copy-paste, and maintain accurate reporting.\n✅ Live inside your CRM: use the Chrome extension to read/reply without switching tabs; keep context, reduce handle time, and avoid fragmented history.\n✅ Automation without code: trigger follow-ups, tasks, and notifications; update fields and stages; route chats based on rules; and standardize SLAs for consistent service.\n✅ Campaigns at scale: run mass and bulk-reply workflows with guardrails, personalize content, and monitor delivery/response patterns to improve outreach quality.\n✅ AI assistance: summarize long threads, propose next replies, power autoresponders for off-hours, and escalate when intent or sentiment changes.\n✅ Build your stack: connect via Zapier, Make, webhooks, and API; plug TimelinesAI into help desks, data warehouses, and internal tools with minimal effort.\n✅ Analytics and governance: track volumes, workloads, and response times; review assignments and outcomes; export for BI; apply roles/permissions for safe collaboration.\n✅ Quick start and support: fully functional 10-day trial, no credit card; scan QR to connect, invite your team, and use in-app onboarding to go live quickly.\n✅ Works with the WhatsApp mobile app: keep the device online for continuous sync and maintain reliability with simple, proven setup.\n\nWho uses TimelinesAI: sales, success, and support teams; agencies and services businesses; SMB and mid-market companies that rely on WhatsApp to acquire, onboard, and retain customers but need CRM visibility, team collaboration, and automation.\n\nWhat you solve: scattered chats across personal devices, slow replies, manual CRM updates, inconsistent follow-ups, and zero reporting. With TimelinesAI, WhatsApp becomes structured, auditable, and scalable—so every customer conversation contributes to pipeline, retention, and growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d82d379-6704-407a-a31c-d4ff17d7b473.png","url":"https://www.softwareadvice.co.uk/software/219109/timelinesai","@type":"ListItem"},{"name":"Freshchat","position":9,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nKey-Value Propositions\n1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more\n2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional \n3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.\n\nFreshchat offers:\n\n-Unified inbox experience to manage conversations across digital channels\n-Best-in-class AI chatbots that focus on intent and engagement\n-Proactive messaging using hyper-targeted rich media campaigns \n-Intelligent load balancing and auto-routing capabilities\n-Seamless integrations via a rapidly growing app marketplace and custom APIs\n-Highly resilient architecture built on AWS and certified with industry compliances\n\n\n\nLanguages supported: \n\nArabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian,  Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.softwareadvice.co.uk/software/436347/freshchat","@type":"ListItem"},{"name":"TeamSupport Messaging & Live Chat","position":10,"description":"TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. \n\nWith powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. \n\nBy using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46f9b243-b89c-47ea-a91f-2a98ffa75ba2.jpeg","url":"https://www.softwareadvice.co.uk/software/372181/teamsupport-messaging-and-live-chat","@type":"ListItem"},{"name":"Comm100","position":11,"description":"Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support. \n\nThe Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. \n\nAdvanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives. \n\nDesigned for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control. \n\nBy combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide. \n\nIt also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b70598f4-fc91-4b84-845f-aee84ab8da07.png","url":"https://www.softwareadvice.co.uk/software/129616/comm100","@type":"ListItem"},{"name":"Zoho Cliq","position":12,"description":"Zoho Cliq is a team communication software that organizes conversations, workflows, and meetings in one place. The software is designed to accommodate teams of all sizes. The secure chat platform supports seamless business conversations, whether for internal communication or external collaboration with vendors and agencies.\n\nCliq's features enable remote and hybrid work environments. Employees can connect across time zones with tools such as video calls, screen sharing, and a collaborative whiteboard. The built-in calendar, reminders, and task management features help teams stay on track and meet deadlines. Businesses can also customize the platform with their own branding, themes, and integrations with other tools they use.\n\nCliq is an enterprise-grade communication solution with advanced security controls and admin capabilities. The platform is designed to centralize conversations and information, empowering teams to communicate, collaborate, and work more efficiently. Cliq's developer tools also make it easy for software teams to build and deploy custom applications within the platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ad8ef27-d58d-47ff-bfa9-28a293d2d243.png","url":"https://www.softwareadvice.co.uk/software/434066/zoho-cliq","@type":"ListItem"},{"name":"JivoChat","position":13,"description":"JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.\n\n\nUsers can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.\n\n\nLive chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.\n\n\nGet a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.\n\n\nRedirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1584033-9ac7-48ad-9385-cf193b4fd66d.png","url":"https://www.softwareadvice.co.uk/software/75321/jivochat","@type":"ListItem"},{"name":"Glassix","position":14,"description":"Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success.\n\nRevolutionizing Customer Journeys:\nWith its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology.\n\nSimplified Customer Interaction Management:\nExperience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place.\n\nConnected Conversations Across Channels:\nGlassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages.\n\nSecurity and Customizability:\nRest assured with Glassix's secure platform, delivered as a subscription service. Users don't need technical knowledge to get started, thanks to their visual no/low code chatbot tools. Leverage the power of GPT-4 for conversational AI capabilities, or utilize the Glassix API to create highly customized experiences. Glassix's collaboration with a global network of integration partners ensures they cater to established brands, high-growth ventures, and small businesses.\n\nDeliver Exceptional Customer Experiences:\nExperience the true potential of Glassix as it refines interactions, enabling users to provide exceptional customer experiences. Say goodbye to manual tasks and reclaim valuable time. With its automation capabilities, conversations flow seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73fa782a-b426-4387-a141-99ab6979cf2e.png","url":"https://www.softwareadvice.co.uk/software/419790/glassix","@type":"ListItem"},{"name":"Zoho SalesIQ","position":15,"description":"Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.\n\nSalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f313d648-d4db-4341-91c4-4600dfd08380.png","url":"https://www.softwareadvice.co.uk/software/434506/zoho-salesiq","@type":"ListItem"},{"name":"get.chat","position":16,"description":"get.chat is a messaging solution that enables multiple users to access the same WhatsApp number and it can be integrated with CRM solutions or sales platforms such as HubSpot, Salesforce, Pipedrive, and more…\n\nget.chat’s Team Inbox is ideal for businesses that communicate with their clients through WhatsApp and receive a high volume of messages daily or monthly. The solution makes it easy for businesses to give multiple agents access to the WhatsApp inbox, automate workflows, and sync contacts between WhatsApp and any other CRM or sales platforms that they’re using. \n\nBenefits:\n- A user-friendly messaging interface for WhatsApp Business API.\n- A shared team inbox that gives multiple agents and multiple devices access to the same WhatsApp number.\n- Easy integration with HubSpot and google contacts\n- Ability to integrate WhatsApp with any connection that is available on Zapier such as: Pipedrive, Salesforce, google sheets, Gmail, Slack, Jira, Microsoft Excel, HubSpot, Intercom etc..)\n- WhatsApp Business API from 360dialog (Official WhatsApp Business Solutions Provider)\n- GDPR compliant\n\nRequirements:\n\nIn order to be able to use the get.chat’s WhatsApp shared inbox, a WhatsApp business API key is needed. This is usually provided with the bundle or the price plans. However, there are a few requirements to acquire the API and these are set by Meta (Formerly known as Facebook):\n\n- A phone number that is not linked to any other WhatsApp account ( WhatsApp Business App or the WhatsApp application. Please note that the account needs to be deleted and not the application.\n- A Facebook page and a Facebook Business account \n- Admin access to the Facebook Business account\n- A website that displays the company’s business model or the products and services it sells.  \n- The business and its website mentioned in point number 4 should be compliant with WhatsApp commerce’s policy in order to pass the Facebook business verification process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b09a3df4-c857-4524-8f62-f9d38004f908.jpeg","url":"https://www.softwareadvice.co.uk/software/354845/get-chat","@type":"ListItem"},{"name":"Kenect","position":17,"description":"Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages. \n\nKenect helps marketing professionals prepare text messages and send them to customers to collect and respond to reviews in real-time. Team members can receive email or text notifications when a new message is sent through the website. The application also allows employees to route the text messages to respective teams across locations or departments. Additionally, administrators can create custom groups from the contact list and send them a broadcast message. \n\nKenect offers integration with several third-party applications including LawPay, Clio and Tripleseat. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5be12039-b695-49ba-b4cb-55a03cd5a0cf.jpeg","url":"https://www.softwareadvice.co.uk/software/254872/kenect","@type":"ListItem"},{"name":"HappyFox Help Desk","position":18,"description":"HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.\n\n\nHappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.\n\n\nHappyFox is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.softwareadvice.co.uk/software/26972/happyfox","@type":"ListItem"},{"name":"Sobot","position":19,"description":"Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers.\n\nFrom small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/842aa0f1-659b-4283-b84d-f66a8fe6f828.jpeg","url":"https://www.softwareadvice.co.uk/software/524506/Sobot","@type":"ListItem"},{"name":"One Chat","position":20,"description":"One Chat is an all-in-one messaging service that provides individuals and businesses with a centralized interface to communicate with users across different social accounts. It allows Mac users to communicate across WhatsApp, Slack, Instagram, Gmail, Telegram, HipChat, Discord, Facebook Messenger, Google Hangout, LinkedIn and more.\n\nIt provides a scheduling module, which enables individuals to pre-determine the date and time for sharing messages with users across different social channels. Users can attach, send and receive photos, videos or files in different formats on a drag and drop interface  It also offers an iPad application, letting users receive in-app notifications, view notification badges for each messaging service, lock the application with a passcode or Touch ID, and more. \n\nOther features include custom GIFs, notifications, multiple account configurations and more. It is available for free and on one-time licenses. Support is extended via email and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cb6b467-97ec-4bb1-ad9e-bcd15da0c82b.png","url":"https://www.softwareadvice.co.uk/software/266957/one-chat","@type":"ListItem"},{"name":"Chekkit","position":21,"description":"Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring and sentiment analysis.\n\n\nChekkit helps users to capture leads and save their website visitors' names and contact numbers. The solution also provides users with a live-chat widget that can be added to their websites and be used to respond to different customer queries.\n\n\nAdditionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices.\n\n\nServices to users are offered on a monthly subscription basis that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01812df6-482c-4300-9715-fef1e521694b.png","url":"https://www.softwareadvice.co.uk/software/178834/chekkit","@type":"ListItem"},{"name":"11Sight","position":22,"description":"Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your first meeting with a prospect represents 80% of your deal's success. \n\nIntroducing 11Sight's #1 Inbound Video Call and Customer Engagement Platform for Revenue Teams.\n\nConvert more qualified leads and nail that first meeting with 11Sight.\n\nAll it takes is one click from any online channel. \n\nCall us now at https://11sight.com/sales","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ab3f0b13-9299-4194-9e9c-0556e901aa0d.png","url":"https://www.softwareadvice.co.uk/software/355328/11sight","@type":"ListItem"},{"name":"uContact","position":23,"description":"uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. \n\nThanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. \n\nThis beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. \n\nJump to uContact and reinvent yourself.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/252e2583-d2bb-4551-be96-697aa5440496.png","url":"https://www.softwareadvice.co.uk/software/34514/ucontact","@type":"ListItem"},{"name":"Consolto","position":24,"description":"Consolto is a complete remote customer communication suite with live chat, web conferencing and appointment scheduling. It is designed to help businesses communicate with clients by embedding the 3-in-one plugin across websites. It enables organizations to streamline video conferencing, screen sharing, interaction tracking, contact management, and file sharing operations via a unified platform.\n\nFeatures of Consolto include video streaming, user management, two-way audio and video, reporting, on-demand recording, file transfer, appointment scheduling, contact management and more. It allows employees to redirect customers to calendar during off-hours, directly receive meeting requests from customers as well as send invitation requests during live chats.\n\nConsolto comes with an application programming interface (API) and Zapier integration, which lets businesses connect the system with several third-party platforms such as PayPal, Google Analytics and more. Pricing is available on a monthly or annual subscription and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa4f993-fdcc-4317-91b5-8e3dc6507ef0.png","url":"https://www.softwareadvice.co.uk/software/213079/consolto","@type":"ListItem"},{"name":"Chatway","position":25,"description":"Chatway is a live chat app for websites that helps businesses connect with visitors, support customers, answer questions, and convert more leads in real time. With Chatway, you can add a customizable live chat widget to your website and start conversations with visitors exactly when they need help. Whether you want to provide instant customer support, guide users through your product, answer pre sales questions, or improve engagement, Chatway gives you the tools to communicate more effectively across every stage of the customer journey.\n\nChatway makes it easy to manage customer conversations from one shared inbox. Your team can handle messages coming from website chat, email, and social channels in one place, making support faster, more organized, and more efficient. Instead of switching between multiple tools, agents can collaborate from a central workspace, assign conversations, track chat history, and make sure every customer gets a timely response. This helps teams stay aligned, reduce missed messages, and deliver a smoother support experience.\n\nThe live chat widget is fully customizable, so you can match it to your website design and brand. You can adjust the appearance, welcome messages, and chat behavior to create an experience that feels natural on your site. Chatway helps businesses create a more personal connection with visitors while also making it easier to capture leads, collect customer details, and turn more website traffic into paying customers.\n\nChatway also includes an AI chatbot that helps automate customer support and improve response times. The AI chatbot can instantly answer common questions, reduce repetitive support work, and help customers find the information they need without waiting for a human agent. This allows your team to spend less time on repetitive requests and focus more on high value conversations and complex issues. Businesses can use the AI chatbot to provide faster support, keep customer service available around the clock, and improve the overall user experience.\n\nWith Chatway, teams can offer both automated and human support in one platform. The AI chatbot can handle routine questions, while live agents can step in when a conversation needs a personal touch. This combination helps businesses scale support more effectively, improve customer satisfaction, and create a better experience for both customers and support teams.\n\nChatway is built for businesses that want to provide better customer service, increase engagement, capture more leads, and grow sales through real time communication. Whether you run an ecommerce store, SaaS company, agency, startup, or service business, Chatway helps you stay connected with your visitors and customers through live chat and AI powered assistance.\n\nUse Chatway to deliver faster replies, improve team collaboration, streamline customer communication, reduce support workload, and provide seamless live chat and AI chatbot support from one easy to use platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd80426c-0cb0-46d1-95a1-ded3e7bd86bb.jpeg","url":"https://www.softwareadvice.co.uk/software/432296/chatway","@type":"ListItem"}],"numberOfItems":25}
</script>