---
description: Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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## Products

1. [Vision Helpdesk](https://www.softwareadvice.co.uk/software/27632/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segm...
2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
4. [Fin](https://www.softwareadvice.co.uk/software/530033/Fin) — 4.6/5 (14 reviews) — Fin is an AI system designed to assist with customer service by resolving support inquiries across various communicat...
5. [Text](https://www.softwareadvice.co.uk/software/530456/Text-App) — 4.8/5 (5 reviews) — Text App is an AI-driven customer support solution that helps service teams work faster, smarter, and more efficientl...
6. [SparrowDesk](https://www.softwareadvice.co.uk/software/532806/SparrowDesk) (0 reviews) — SparrowDesk is a customer service platform that centralizes support operations across multiple channels. The system f...
7. [Social Intents](https://www.softwareadvice.co.uk/software/190003/social-intents) — 4.7/5 (10 reviews) — Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesse...
8. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
9. [EngageBay CRM](https://www.softwareadvice.co.uk/software/83835/engagebay) — 4.7/5 (907 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
10. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
11. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16296 reviews) — WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer qu...
12. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4451 reviews) — HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey....
13. [Pipedrive](https://www.softwareadvice.co.uk/software/321306/pipedrive) — 4.5/5 (3042 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
14. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
15. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
16. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messag...
17. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1131 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
18. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
19. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) — Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered ...
20. [TeamSupport](https://www.softwareadvice.co.uk/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
21. [Salesforce Service Cloud](https://www.softwareadvice.co.uk/software/363691/service-cloud) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
22. [Birdeye](https://www.softwareadvice.co.uk/software/86768/birdeye) — 4.7/5 (702 reviews) — Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedule...
23. [Weave](https://www.softwareadvice.co.uk/software/158992/weave) — 4.3/5 (668 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
24. [Lime Connect](https://www.softwareadvice.co.uk/software/158509/userlike) — 4.6/5 (647 reviews) — Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central...
25. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4569/live-chat/software> |
| en | <https://www.softwareadvice.com/live-chat/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4569/live-chat/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4569/live-chat/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4569/live-chat/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4569/live-chat/software> |
| fr | <https://www.softwareadvice.fr/directory/4569/live-chat/software> |

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A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@type":"ListItem"},{"name":"Fin","position":4,"description":"Fin is an AI system designed to assist with customer service by resolving support inquiries across various communication channels. It is suitable for businesses in industries such as technology, retail, and financial services. The system features a configurable AI architecture that can analyze, train, test, and deploy across channels such as voice, email, live chat, WhatsApp, and social media. It supports multiple languages with real-time translation capabilities.\n\nThe AI engine uses query refinement, retrieval-augmented generation, and accuracy validation to provide precise responses. It includes tools for performance monitoring, such as analytics reports and topic-specific analysis, to help organizations evaluate and improve customer service operations. The platform allows customization of the AI's tone, knowledge base, and handling of complex tasks. It adapts and improves over time by learning from interactions and updates provided by its development team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c50e0ce-2212-43b8-b5b2-4566c4688c89.png","url":"https://www.softwareadvice.co.uk/software/530033/Fin","@type":"ListItem"},{"name":"Text","position":5,"description":"Text App is an AI-driven customer support solution that helps service teams work faster, smarter, and more efficiently. \n\n Designed by the creators of LiveChat, HelpDesk, and ChatBot, it combines years of customer service experience with the latest in conversational AI. The result is a single, intelligent workspace where people, automation, and analytics work together seamlessly.\n\n\nInstead of juggling multiple tools, Text App unifies communication channels — live chat, email, Messenger, WhatsApp, and soon Shopify — into one platform. Agents see every customer’s history in context, enabling them to deliver consistent, personalized support regardless of where the conversation begins. Customer List takes this even further by merging chats, tickets, purchases, and campaign activity into one unified profile, giving teams instant visibility into the full customer journey and enabling smarter, more timely follow-ups.\n\n\nAt the heart of the system is Text Intelligence, a self-learning AI engine that understands your business data, help content, and conversation history. It can automate up to 80% of repetitive tasks such as answering FAQs, triaging tickets, or summarizing threads. When human insight is required, AI provides real-time reply suggestions and context hints, enabling agents to resolve issues more quickly and accurately.\n\n\nBeyond reactive service, Text App empowers businesses to be proactive. Built-in campaigns and automation tools allow you to trigger contextual messages, onboarding flows, or targeted offers based on user behavior. Together with Customer List and the AI Agent, campaigns form an automatic lead-generation loop — reaching visitors, engaging them instantly, and converting interactions into actionable opportunities. Every interaction becomes an opportunity to build loyalty and drive growth from pre-sale engagement to post-purchase care.\n\n\nPerformance data is always within reach. Text App’s reporting dashboards provide visibility into key metrics — including response times, resolution rates, CSAT, and agent productivity. These insights help managers identify improvement areas, allocate resources effectively, and measure ROI on support automation.\n\n\nText App is also built for scale and security. Enterprise-grade features, including single sign-on (SSO), encryption, GDPR and PCI compliance, and detailed audit logs, ensure reliability for teams of any size. Whether you’re a small business improving first-response times or an enterprise managing thousands of tickets daily, Text App adapts to your needs without adding operational overhead.\n\nWith Text App, support teams can deliver faster service, reduce costs, and maintain a consistent brand voice across every channel — all within one intuitive, AI-powered workspace. It’s the modern way to provide customer care that feels personal, even at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e26edb8c-7026-4898-94a3-abb30ef66b00.jpeg","url":"https://www.softwareadvice.co.uk/software/530456/Text-App","@type":"ListItem"},{"name":"SparrowDesk","position":6,"description":"SparrowDesk is a customer service platform that centralizes support operations across multiple channels. The system features AI Agents that handle customer queries through chat and email, alongside an AI Copilot that generates conversation summaries, reply drafts, and knowledge assistance for human agents. The platform includes an omnichannel inbox with prioritization tools, customizable views, and filters for efficient conversation management. \n\nSparrowDesk offers Service Level Agreement tracking, business hours configuration, macros for common responses, interactive analytics dashboards, and multilingual support capabilities. The platform also provides email workflow controls, enterprise security features including encryption and role-based access, and multi-brand support options that allow organizations to maintain separate workflows while managing everything from a single interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4678885e-96ed-4889-9313-90a174fefbc9.jpeg","url":"https://www.softwareadvice.co.uk/software/532806/SparrowDesk","@type":"ListItem"},{"name":"Social Intents","position":7,"description":"Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting.\n\nCreate ChatGPT powered chatbots trained on your own website data.  Then escalate chats from AI to humans as needed.\n\nImprove customer service and reduce support costs with hybrid AI + Human chat support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.softwareadvice.co.uk/software/190003/social-intents","@type":"ListItem"},{"name":"Freshdesk","position":8,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@type":"ListItem"},{"name":"EngageBay CRM","position":9,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.co.uk/software/83835/engagebay","@type":"ListItem"},{"name":"Slack","position":10,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.co.uk/software/154669/slack","@type":"ListItem"},{"name":"WhatsApp","position":11,"description":"WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. \n\nWhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. \n\nWhatsApp is available as a free solution. Support is provided via an online help center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8724004-ac46-4c30-9892-64b1ab9bf54e.png","url":"https://www.softwareadvice.co.uk/software/285733/whatsapp","@type":"ListItem"},{"name":"HubSpot CRM","position":12,"description":"HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others.\n\nHubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights. \n\nHubSpot CRM offers a contact and lead management system. Users can manage contacts and leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers.\n\nHubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png","url":"https://www.softwareadvice.co.uk/software/1854/hubspot","@type":"ListItem"},{"name":"Pipedrive","position":13,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.co.uk/software/321306/pipedrive","@type":"ListItem"},{"name":"Zoho Desk","position":14,"description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.co.uk/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveChat","position":15,"description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.co.uk/software/27068/livechat","@type":"ListItem"},{"name":"Text Request","position":16,"description":"Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.softwareadvice.co.uk/software/306855/text-request","@type":"ListItem"},{"name":"Intercom","position":17,"description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.co.uk/software/378292/intercom","@type":"ListItem"},{"name":"Bitrix24","position":18,"description":"Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.\n\nIt includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.\n\nThe platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.softwareadvice.co.uk/software/128326/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":19,"description":"Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base.\n\nNextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support.  Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.co.uk/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":21,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.uk/software/363691/service-cloud","@type":"ListItem"},{"name":"Birdeye","position":22,"description":"Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors.\n\nThe system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs.\n\nConversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.softwareadvice.co.uk/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":23,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.co.uk/software/158992/weave","@type":"ListItem"},{"name":"Lime Connect","position":24,"description":"Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. \n \nLime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. \nThe live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. \nFor complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.\n \nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n \nFor Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution.  \n \nSince Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.softwareadvice.co.uk/software/158509/userlike","@type":"ListItem"},{"name":"Tidio","position":25,"description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.co.uk/software/157633/tidio-chat","@type":"ListItem"}],"numberOfItems":25}
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