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description: Page 4 - Discover the best Remote Support Software for your organisation. Compare top Remote Support Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Remote Support Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Remote Support Software](https://www.softwareadvice.co.uk/directory/4537/remote-support/software) > [Page 4](https://www.softwareadvice.co.uk/directory/4537/remote-support/software?page=4)

# Remote Support Software

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Next: [Next page](https://www.softwareadvice.co.uk/directory/4537/remote-support/software?page=5)

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## Products

1. [Secomea](https://www.softwareadvice.co.uk/software/440313/secomea) — 4.7/5 (19 reviews) — Secomea is a Secure Remote Access (SRA) solution specifically designed for industrial networks and OT equipment. It i...
2. [Impero Connect](https://www.softwareadvice.co.uk/software/340217/impero-connect) — 4.6/5 (18 reviews) — Impero Connect (formerly Netop Remote Control) is a remote access solution that’s purpose-built for security. Support...
3. [MPA Tools](https://www.softwareadvice.co.uk/software/227332/my-ping-app) — 4.7/5 (18 reviews) — MPA Tools streamlines and improves the execution of IT administration duties and resolves computer issues for helpdes...
4. [Teamogy](https://www.softwareadvice.co.uk/software/241031/teamogy) — 4.8/5 (17 reviews) — Teamogy is a cloud-based all-in-one system designed for companies that want to run their business more clearly, effec...
5. [Apizee](https://www.softwareadvice.co.uk/software/383984/apizee) — 4.8/5 (16 reviews) — A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialist...
6. [AeroAdmin](https://www.softwareadvice.co.uk/software/177217/aeroadmin) — 4.0/5 (15 reviews) — Aeroadmin is an on-premise remote support platform. This solution allows businesses to provide remote support for IT ...
7. [Tiflux](https://www.softwareadvice.co.uk/software/242300/tiflux) — 4.9/5 (15 reviews) — Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket ...
8. [Remote eye](https://www.softwareadvice.co.uk/software/369834/remote-eye) — 4.6/5 (14 reviews) — Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses ...
9. [Remote Support and Meetings](https://www.softwareadvice.co.uk/software/100556/remote-support-and-meetings) — 4.2/5 (13 reviews) — Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, me...
10. [Sygma Connect](https://www.softwareadvice.co.uk/software/214975/sygma) — 4.3/5 (13 reviews) — Sygma Connect is a remote support software designed to help businesses in the IT sector and managed service providers...
11. [RG System Suite](https://www.softwareadvice.co.uk/software/153289/rg-system) — 4.8/5 (13 reviews) — RG System Suite is a SaaS platform designed for MSPs, office administrators and software publishers who need to monit...
12. [Surfly](https://www.softwareadvice.co.uk/software/345655/surfly) — 4.7/5 (13 reviews) — Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as ...
13. [LiteManager](https://www.softwareadvice.co.uk/software/78549/litemanager) — 4.7/5 (11 reviews) — LiteManager is a classroom management solution that helps businesses manage and supervise work activities of employee...
14. [Viewabo](https://www.softwareadvice.co.uk/software/342011/viewabo) — 4.5/5 (11 reviews) — Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for...
15. [WorkHub Connect](https://www.softwareadvice.co.uk/software/356959/workhub-connect) — 4.6/5 (11 reviews) — WorkHub Connect is an internal team communication platform with video conferencing and chat features. It is a 360° co...
16. [RemoteToPC](https://www.softwareadvice.co.uk/software/100406/remotetopc) — 4.3/5 (10 reviews) — RemoteToPC is a remote access management solution that helps IT organizations of all sizes monitor applications and d...
17. [Glance](https://www.softwareadvice.co.uk/software/342419/glance-screen-sharing) — 4.3/5 (10 reviews) — Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ens...
18. [Help Lightning](https://www.softwareadvice.co.uk/software/240221/help-lightning) — 5.0/5 (10 reviews) — Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-b...
19. [Fixzy Assist](https://www.softwareadvice.co.uk/software/357548/fixzy-assist) — 4.8/5 (10 reviews) — Fixzy remote assistance is a powerful solution to provide guided remote assistance around the world. With our collabo...
20. [Remo](https://www.softwareadvice.co.uk/software/183739/remo) — 4.4/5 (9 reviews) — Remo is a web-based remote control solution designed to help businesses remotely access Windows and Mac devices spann...
21. [ManageEngine PAM360](https://www.softwareadvice.co.uk/software/361414/pam360) — 4.3/5 (9 reviews) — ManageEngine PAM360 is a privileged access management solution designed to help IT teams control and secure access to...
22. [Mission Control](https://www.softwareadvice.co.uk/software/267921/mission-control) — 4.8/5 (9 reviews) — Mission Control is a leading Project Management and PSA Solution that allows you to connect all your work in one plac...
23. [Livegenic](https://www.softwareadvice.co.uk/software/431639/livegenic) — 4.9/5 (9 reviews) — Livegenic is a virtual collaboration platform designed for the insurance industry, providing solutions to manage and ...
24. [WorkHub Tasks](https://www.softwareadvice.co.uk/software/356972/workhub-tasks) — 5.0/5 (8 reviews) — WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promot...
25. [pcvisit](https://www.softwareadvice.co.uk/software/305831/pcvisit) — 4.1/5 (8 reviews) — Pcvisit is a cloud-based remote access software designed for IT professionals, technical support teams and service pr...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software)
- [Remote Work Software](https://www.softwareadvice.co.uk/directory/4592/remote-work/software)

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-----

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Register info on their physical location and contact details for streamlined operations\n- Vulnerability hub: Spot gateways that are not running the latest firmware version and those whose models are approaching End of Life or End of Support to ensure timely updates and replacements\n\nCustomization and integrations:\n- API access: Integrate Secomea with other tools you use to run your operations\n- AD integration: Changes implemented in Microsoft Azure Active Directory are synced hourly in Secomea’s access management server.\n- Security Information and Event Management (SIEM) integration: Integrate your SIEM system (Syslog, Splunk, etc.) with Secomea\n- Data Collection Module (DCM) and cloud integration\n- Collect data from your industrial equipment using its native data collection protocols (OPC UA, Modbus TCP, Siemens S7, Ethernet/IP, MQTT, etc.) and send it to your chosen cloud solution for further processing (Microsoft Azure IoT Hub, Amazon AWS IoT Core, Software AG Cumulocity IoT, Aveva Insight, MQTT data servers, etc.)\n- Support system integration: Integrate your support system with Secomea’s to centralize ticket management\n- Branding: Customize your URL and login page to align it with your corporate brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ef015ad-ad45-47d0-9bc4-3367d535d5f0.jpeg","url":"https://www.softwareadvice.co.uk/software/440313/secomea","@type":"ListItem"},{"name":"Impero Connect","position":2,"description":"Impero Connect (formerly Netop Remote Control) is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory devices, and medical equipment. \n\nImpero Connect offers flexible deployment options for cloud, on-premises or hybrid environments. Make sure your organization can run effectively and safely, no matter where people and devices connect. \n\n50% of the Fortune 100 use our remote access management solution to connect with remote devices, remotely manage applications, and provide support services. Organizations can establish secure connections using end-to-end encryption and multi-factor authentication, ensuring security against unauthorized access, data theft and other vulnerabilities.\n\nImpero Connect facilitates cross-platform access, allowing professionals to connect with clients using Windows, Linux, Mac and Android-based devices. It offers a host of features such as 256-bit AES encryption, closed user groups, customizable security roles, remote system locking and login, applications whitelisting, confirm access via email (CAvE) and more. Additionally, video logging functionality lets administrators record and store remote desktop or screen sharing sessions for analysis, compliance tracking or training.\n\nImpero Connect supports integration with various directory service and authentication applications including LDAP, Azure AD, RADIUS and SecureID. Pricing includes annual subscriptions and support is provided via phone, email FAQs and other online methods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0f9d04b-ef39-42a0-b60d-539db533021c.jpeg","url":"https://www.softwareadvice.co.uk/software/340217/impero-connect","@type":"ListItem"},{"name":"MPA Tools","position":3,"description":"MPA Tools streamlines and improves the execution of IT administration duties and resolves computer issues for helpdesk, IT professionals, and system administrators. Key features include remote workstation management, multi-computer administration, server troubleshooting, and device health assessment.\n\nThe system assists businesses with SCCM client, computer, device, and endpoint management processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07e3e1cb-5cd2-4319-8801-4524c2dc59bf.png","url":"https://www.softwareadvice.co.uk/software/227332/my-ping-app","@type":"ListItem"},{"name":"Teamogy","position":4,"description":"Teamogy is a cloud-based all-in-one system designed for companies that want to run their business more clearly, effectively and profitably.\n\nInstead of juggling spreadsheets, email threads and disconnected apps, Teamogy brings everything into one platform – projects, finances, clients, tasks, documents, and team communication. This helps managers make informed decisions, employees save time, and companies grow sustainably.\n\nWho is Teamogy for?\n\nTeamogy is built for professional services companies such as agencies, consultancies, architectural studios, law firms and other project-driven businesses. It works just as well for small growing teams as for established companies with multiple offices.\n\nWhat problems does Teamogy solve?\n\n#1 Lack of visibility: Managers see real-time profitability of projects and clients, instead of waiting weeks for accounting reports.\n\n#2 Chaotic workflows: All tasks, documents and conversations are linked to the right project or client, so nothing is lost.\n\n#3 Capacity overload: Workload dashboards make it easy to spot who is overbooked and who has free capacity.\n\n#4 Unclear profitability: With every cost, invoice and hour tracked, companies know exactly which projects are profitable and which are not.\n\n#5 Overlooked overheads: Beyond project costs, Teamogy also manages operational expenses, yearly overhead budgets and internal cost allocations, so firms see the full financial picture in one place.\n\nWhat makes Teamogy unique?\n\n#1 All modules included in every plan – no hidden limitations.\n\n#2 Combines project management, financial control, collaboration and reporting in one place.\n\n#3 Easy to use, even for non-technical users.\n\n#4 Scales with the company – from 10 to thousands of users.\n\n#5 Secure and compliant – GDPR compliant, role-based access, end-to-end data encryption, cloud hosting with backups and disaster recovery.\n\n#6 Integrations & automation – API architecture and Teamogy Flow platform allow connections with accounting, ERP, HR, BI and other third-party systems, plus customizable workflows and alerts.\n\nSupport and onboarding\n\nUnlike many systems, Teamogy includes professional onboarding to guide companies step by step when starting with the system. Users also benefit from ongoing live chat support and a knowledge base full of tutorials and best practices.\n\nWhy do companies choose Teamogy?\n\nBecause it saves them time, eliminates chaos, and shows where profit is gained or lost. Thousands of users across different industries rely on Teamogy every day to stay in control and focus on growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59e7770a-c08a-4cb1-aee6-70194c86dec8.png","url":"https://www.softwareadvice.co.uk/software/241031/teamogy","@type":"ListItem"},{"name":"Apizee","position":5,"description":"A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialists during inspections, assessments, diagnostics, and support procedures. Real-time video feeds from a smartphone, tablet, linked device, or external device are shared by field users with the expert.\n\nExperts can freeze, zoom, and share drawings while taking quick screenshots. Inspection reports are complemented by recorded media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98954e9c-66ff-4b8b-8749-8f4d871b335f.png","url":"https://www.softwareadvice.co.uk/software/383984/apizee","@type":"ListItem"},{"name":"AeroAdmin","position":6,"description":"Aeroadmin is an on-premise remote support platform. This solution allows businesses to provide remote support for IT tasks as well as monitor employee activity. Aeroadmin’s contact book feature allows users to store remote computer IDs or IPs, names, and additional information for instant remote access.\n\n\nAdditional features include connecting computers in different LAN behind NAT, monitoring unattended access to remote PCs and servers, AES and RSA encryption, file transfer, a contact book, branding and customization, session reports, clipboard synchronization, system keys transmission, auto-scaling, remote windows locking, remote rebooting, multi-monitors support, screenshots during sessions, auto updating, and a multilingual interface. \n\n\nAeroadmin is compatible with Windows, Linux and Mac OS platforms. The platform is available free with limited features for personal use and priced for pro, business and corporate packages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6f4b854-4917-4638-802e-517a7863d4a0.png","url":"https://www.softwareadvice.co.uk/software/177217/aeroadmin","@type":"ListItem"},{"name":"Tiflux","position":7,"description":"Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform.\n\nWith Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports.\n\nTiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7fbba67f-d77e-4b76-a2cc-39dda7936bac.png","url":"https://www.softwareadvice.co.uk/software/242300/tiflux","@type":"ListItem"},{"name":"Remote eye","position":8,"description":"Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses with video collaboration functionality via a web portal. It caters to equipment manufacturers, automotive companies, mining, oil and gas organizations, audit and inspection firms, and field service businesses.\n\nThe Remote eye solution offers key features, such as live video streaming, still image capture, document sharing, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7e61a47-a899-4a8d-8f9d-0202e7c1281f.jpeg","url":"https://www.softwareadvice.co.uk/software/369834/remote-eye","@type":"ListItem"},{"name":"Remote Support and Meetings","position":9,"description":"Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, meetings and demonstrations.\n\n\nRemote Support and Meetings’ key features include concurrent meetings, room chat, screenshot sharing, proxy and HTTP support, desktop and audio recording and 2 digit support. The platform also comes with easy access URLs for PC variants and help desk tools. Additionally, the platform allows users to customize the services they want. \n\n\nRemote Support and Meetings offers a 'Reconnect on Reboot' functionality that helps users during support sessions. Pricing of the product is based on a monthly subscription and support is extended via phone, email, live chat and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dc8a62f-735b-43e3-956c-748ef823be3d.png","url":"https://www.softwareadvice.co.uk/software/100556/remote-support-and-meetings","@type":"ListItem"},{"name":"Sygma Connect","position":10,"description":"Sygma Connect is a remote support software designed to help businesses in the IT sector and managed service providers (MSPs) handle backups, servers and simple mail transfer protocol (SMTP) accounts. The platform enables administrators to record the contact information of clients and manage contracts on a unified interface.\n\nManagers can graphically visualize data across planned and performed activities based on operators and interventions. Sygma Connect offers an email ticket system, which allows team leaders to create and assign service tickets to staff members and handle incoming support requests. Additionally, operators can manage documents, passwords and timesheets using mobile applications on Android and iOS devices.\n\nIt lets businesses integrate the system with several third-party applications including TeamViewer, Dropbox, Google Drive and Amazon Web Services. Sygma Connect is available for free and on monthly as well as annual subscriptions and support is extended via FAQs, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75635fcc-8e9c-4e8b-b3a1-8df5eda63d36.png","url":"https://www.softwareadvice.co.uk/software/214975/sygma","@type":"ListItem"},{"name":"RG System Suite","position":11,"description":"RG System Suite is a SaaS platform designed for MSPs, office administrators and software publishers who need to monitor, secure and manage their customers' IT infrastructures. It combines RMM monitoring, remote assistance, backup and cybersecurity in a single environment, offering centralised and consistent management of IT assets.\n\nFrom a single dashboard, technical teams can monitor the status of servers, workstations, network equipment and critical services, receive real-time alerts and automate tasks (application deployment, scripts, Windows updates). Integrated remote control allows for rapid intervention without prior installation and speeds up incident resolution.\n\nThe solution also incorporates Bitdefender technology to protect client environments, as well as two complementary backup modules for Microsoft 365 and local data. A sovereign password manager completes the ecosystem to centralise sensitive access. Available on web and mobile, hosted in France and designed for multi-tenancy, RG System Suite offers MSPs a unified platform to monitor and maintain their infrastructures with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d485e7-2cd0-4e9f-b880-369ffa9498c1.png","url":"https://www.softwareadvice.co.uk/software/153289/rg-system","@type":"ListItem"},{"name":"Surfly","position":12,"description":"Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as if you are sitting side-by-side. Co-browsing session instantly begins in a browser window using a link or clicking a button. Main features of this platform include screen sharing, multi-person voice and video chat, action logs, single sign-on, file sharing, and collaborative document annotation and editing.\n\nSurfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63247e56-e86d-4bc5-8172-7a6088324b34.png","url":"https://www.softwareadvice.co.uk/software/345655/surfly","@type":"ListItem"},{"name":"LiteManager","position":13,"description":"LiteManager is a classroom management solution that helps businesses manage and supervise work activities of employees operating from remote areas in real time. The program also lets teachers and students carry out daily classes through screen sharing and presentations from remote locations.\n\n\nDesigned for businesses of all sizes, LiteManager offers solutions including technical data collection, remote file access, network map creation, ID router configurations and more. The product comes with client and server modules, which enable users to function in networks across the web through proxy servers. Its QuickSupport tool provides individuals and legal entities with instant support to perform operations.\n\n\nAdditional features of LiteManager include server search, remote installation and update, screen recording, text chat and task management. The product can either be deployed on-premise or hosted in the cloud and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46bd8ffd-6500-4605-ae93-866ff06a6936.png","url":"https://www.softwareadvice.co.uk/software/78549/litemanager","@type":"ListItem"},{"name":"Viewabo","position":14,"description":"Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly. \n\nViewabo enables you to assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras to see issues in the way that customers see them, without customers needing an app. \n\nViewabo makes diagnosis processes and resolution workflow a lot easier and quicker so that it helps turn customer frustration into customer satisfaction, reduce the risk of lost businesses, and eliminate costs associated with in-person servicing, and unnecessary RMAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e90c85f-4086-44c3-9597-a43ca2a83f74.png","url":"https://www.softwareadvice.co.uk/software/342011/viewabo","@type":"ListItem"},{"name":"WorkHub Connect","position":15,"description":"WorkHub Connect is an internal team communication platform with video conferencing and chat features. It is a 360° corporate collaboration tool that allows one-on-one and group audio and video calling with a single click. Employees can see and talk to each other via an interactive Team Wall where each member can be seen live on their work seats. Another feature that WorkHub Connect offers is a customer support widget that you can use as a much better alternative to your regular chatbots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/502ccf8d-3462-4b7c-bab7-0d02aae578f6.png","url":"https://www.softwareadvice.co.uk/software/356959/workhub-connect","@type":"ListItem"},{"name":"RemoteToPC","position":16,"description":"RemoteToPC is a remote access management solution that helps IT organizations of all sizes monitor applications and devices to provide support services and training to clients. The platform comes with a notification system, which assists administrators with receiving email alerts about the usage of CPU, RAM or disk resources.\n\n\nRemoteToPC allows enterprises to analyze device health and establish secure connections with multiple desktops using firewalls. It provides numerous features such as file transfer, remote reboot, user management, simultaneous sessions, multiple devices, unattended access and more. Additionally, professionals can plan, run and manage remote sessions to provide support services to clients.\n\n\nRemoteToPC enables users to launch encrypted sessions through password-based login, 256 Bit SSL encryption and two-factor authentication. Further, managers can gain insight into memory utilization, CPU load and network connections via metrics. Pricing includes annual subscriptions and support is extended via phone, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8913e47d-ada3-477c-a4c9-969aafee7be4.png","url":"https://www.softwareadvice.co.uk/software/100406/remotetopc","@type":"ListItem"},{"name":"Glance","position":17,"description":"Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70ea300e-135d-4bdc-8e36-0604e9b13591.jpeg","url":"https://www.softwareadvice.co.uk/software/342419/glance-screen-sharing","@type":"ListItem"},{"name":"Help Lightning","position":18,"description":"Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. \n\nThe company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. \n\nHelp Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. \n\nIt provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. \n\nWith Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.\n\nAbout Remote Visual Assistance Software: \n\nRemote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance software has been around for\nmany years before COVID. \n\nAt first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. \n\nThese obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service.\n\nThe ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. \n\nThe best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time.\n\nService organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. \n\nUsing Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. \n\nWith Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.\n\nLearn more at helplightning.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.softwareadvice.co.uk/software/240221/help-lightning","@type":"ListItem"},{"name":"Fixzy Assist","position":19,"description":"Fixzy remote assistance is a powerful solution to provide guided remote assistance around the world. With our collaboration with Edinburgh Uni to develop computer vision models and access to AR tools including 3D room plans, accurate measurements, Computer vision AI to detect defects and image recognition, hand overlay, group calls and a whole host of tools to allow remote guidance in any situation.\n\nAs an innovative technology company we are committed to developing new features to provide the best customer experience, reduce operational costs and cut carbon emissions.\n\nFixzys remote visual assistance technology is powered by Computer Vision AI, Augmented Reality and propriety Deep Learning solutions, allowing field service and customer service agents to provide live video guided solutions for issues maintenance and emergency solutions in real time.\n\nBy using a combination of in-built tools through Artificial Intelligence (AI) and Augmented Reality (AR) technology, a home emergency can be instantly identified and so eliminate the time-wasting practice of undertaking an initial assessment call-out, visiting the trades store and returning later to effect the repair – a move which will drastically cut vehicle journeys.\n\nWhen a home visit is necessary the technician has already inspected the problem before arriving which drives up first time fix rates and efficiencies.\n\nFixzy Assist allows repair squads and engineers to view problems and carry out the required fixes direct from a householder’s phone or tablet screen – without having to visit the property using a combination of in-built tools through Artificial Intelligence and Augmented Reality technology.\n\nThe service works by a tradesperson sending a connection request via text or email to a customers to start a live video session. The customer can use their phone to show the fault to the technician, who in turn can guide customers using a pen or hand overlay on how to resolve the issue. The technician can then visually check the problem has been resolved or provide further assistance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8810b6c-1f96-4d3e-8ded-6b3fb8224d4b.jpeg","url":"https://www.softwareadvice.co.uk/software/357548/fixzy-assist","@type":"ListItem"},{"name":"Remo","position":20,"description":"Remo is a web-based remote control solution designed to help businesses remotely access Windows and Mac devices spanning across multiple geographical locations and provide IT support to customers. Key features include file sharing, screen sharing, session recording and diagnostic tools.\n\n\nTeams using Remo can diagnose and resolve IT issues, deploy software upgrades and facilitate collaboration within the organization. Built on HTML5 technology, it lets managed service providers access any device via web browsers without installing a VPN. Additionally, applications can be deployed to multiple endpoints directly from the cloud, streamlining processes to service internal as well as external customers. \n\n\nAfter the establishment of a connection, Remo enables admins to elevate access permission to the Administrator even though a session was initiated by a user with limited permission levels. \n\n\nRemo is available on an annual subscription and support is extended via knowledgebase, email and an online inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d89b8ed-ba4e-4c08-a248-a1aca05b7d0a.png","url":"https://www.softwareadvice.co.uk/software/183739/remo","@type":"ListItem"},{"name":"ManageEngine PAM360","position":21,"description":"ManageEngine PAM360 is a privileged access management solution designed to help IT teams control and secure access to critical enterprise systems. It offers a unified approach to managing privileged accounts, sessions, and access workflows within an organization's IT infrastructure. This platform is suitable for digital-first enterprises, government agencies, and various industries aiming to enhance security and meet compliance requirements.\n\nThe solution includes features such as privileged account and session management, privilege elevation and delegation management, and cloud infrastructure entitlements management. PAM360 allows organizations to discover and manage privileged accounts automatically, implement just-in-time privilege elevation, monitor cloud entitlements, and apply detailed controls for endpoint privilege management. It also provides privileged user behavior analytics with AI and ML-driven anomaly detection to identify suspicious activities and potential security threats.\n\nManageEngine PAM360 includes secrets management to secure credentials for non-human entities such as applications, services, and DevOps pipelines. It offers encryption key and certificate lifecycle management to prevent service downtime and impersonation attacks. PAM360 is designed to meet compliance standards including NIST, PCI-DSS, FISMA, HIPAA, SOX, and ISO-IEC 27001, with flexible deployment options and an intuitive user interface for streamlined implementation and operation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/221979f6-48e9-4b78-ac1d-9d414890f83c.png","url":"https://www.softwareadvice.co.uk/software/361414/pam360","@type":"ListItem"},{"name":"Mission Control","position":22,"description":"Mission Control is a leading Project Management and PSA Solution that allows you to connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and Gantt charts, organize work your way. \nWe're natively integrated with Salesforce and are the go-to solution for thousands of businesses globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a31dc1cf-d35b-45ae-a0dd-6fff75750c29.png","url":"https://www.softwareadvice.co.uk/software/267921/mission-control","@type":"ListItem"},{"name":"Livegenic","position":23,"description":"Livegenic is a virtual collaboration platform designed for the insurance industry, providing solutions to manage and improve everyday processes. The platform offers features such as remote virtual inspections with customers and policyholders, inspection management tools for field teams, and secure cloud storage integration.\n\nLivegenic serves various stakeholders within the insurance ecosystem. Insurance carriers benefit from decreased cycle time, claims processing expenses, and fraud risks, while improving policyholder satisfaction. Claims organizations, including third-party administrators and loss control specialists, experience enhanced workflow capabilities, collaborative loss documentation, and cost savings in inspection and content storage fees. InsurTech platforms can leverage Livegenic's API suite to access a fully-developed media storage and collaboration platform, expand their capabilities, and benefit from integration with major insurance platforms.\n\nMoreover, Livegenic extends its value proposition beyond insurance, supporting businesses in other industries such as property and real estate, facilities maintenance, and construction. These industries can utilize Livegenic to expedite customer connection, streamline inspection processes, and enhance project quoting and management.\n\nFind out more here: www.livegenic.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97f977cf-c122-451a-a42a-53e8732fc1b5.png","url":"https://www.softwareadvice.co.uk/software/431639/livegenic","@type":"ListItem"},{"name":"WorkHub Tasks","position":24,"description":"WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promote teamwork across an organization. With its robust user roles and data privacy features, it provides a secure platform for creating tickets from various sources, including email and the web. Moreover, its integrated escalation management feature ensures tasks are completed promptly and accurately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e78be299-b9ed-439a-bb24-f9e2a2d8c590.jpeg","url":"https://www.softwareadvice.co.uk/software/356972/workhub-tasks","@type":"ListItem"},{"name":"pcvisit","position":25,"description":"Pcvisit is a cloud-based remote access software designed for IT professionals, technical support teams and service providers. With desktop sharing, remote console access, visual notifications, automatic updates, and more features, it is tailored specifically for IT professionals.\n\nPcvisit allows you to see what your remote users are doing on their computer screens, get on those remote clients’ computers and resolve issues quickly. This multi-functional system offers remote access, one-touch VPN deployment, ad hoc assistance and reporting/management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ae9ff27-765f-4875-80e3-67faf8c4c72e.png","url":"https://www.softwareadvice.co.uk/software/305831/pcvisit","@type":"ListItem"}],"numberOfItems":25}
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