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description: Page 3 - Discover the best Remote Support Software for your organisation. Compare top Remote Support Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Remote Support Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Remote Support Software](https://www.softwareadvice.co.uk/directory/4537/remote-support/software) > [Page 3](https://www.softwareadvice.co.uk/directory/4537/remote-support/software?page=3)

# Remote Support Software

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## Products

1. [ManageEngine Remote Access Plus](https://www.softwareadvice.co.uk/software/435426/manageengine-remote-access-plus) — 4.6/5 (59 reviews) — Remote Access Plus is an enterprise remote support and desktop software that enables IT technicians to troubleshoot t...
2. [TeamViewer Frontline](https://www.softwareadvice.co.uk/software/441980/teamviewer-frontline) — 4.6/5 (55 reviews) — TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and informa...
3. [TSPlus](https://www.softwareadvice.co.uk/software/197038/tsplus) — 4.9/5 (50 reviews) — Need a remote access infrastructure to get your team to work remotely? Discover TSplus Remote Access, the best value-...
4. [UltraVNC](https://www.softwareadvice.co.uk/software/99809/ultravnc) — 4.3/5 (44 reviews) — UltraVNC is a remote access management solution designed to help organizations manage operations related to helpdesk,...
5. [MSP360 Connect](https://www.softwareadvice.co.uk/software/270230/msp360-connect) — 4.4/5 (41 reviews) — MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether...
6. [SetMe](https://www.softwareadvice.co.uk/software/423063/setme) — 4.7/5 (41 reviews) — SetMe is a remote desktop powerhouse designed for securely accessing and controlling remote PCs and Mac computers fro...
7. [iSupport](https://www.softwareadvice.co.uk/software/139696/isupport) — 4.3/5 (34 reviews) — iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem m...
8. [NetSupport Manager](https://www.softwareadvice.co.uk/software/213205/netsupport-manager) — 4.8/5 (32 reviews) — Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN...
9. [Mikogo](https://www.softwareadvice.co.uk/software/9623/mikogo) — 3.7/5 (32 reviews) — Mikogo is a web conferencing solution that allows participants to join meetings within their web browsers (including ...
10. [IFS Cloud](https://www.softwareadvice.co.uk/software/3243/ifs-applications) — 3.9/5 (30 reviews) — IFS Cloud is a composable enterprise software application that orchestrates customers, people, and assets to reduce c...
11. [Helpshift](https://www.softwareadvice.co.uk/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...
12. [TurboMeeting](https://www.softwareadvice.co.uk/software/91513/turbomeeting) — 4.7/5 (29 reviews) — TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote supp...
13. [AirDroid Business](https://www.softwareadvice.co.uk/software/192319/airdroid-business) — 4.8/5 (26 reviews) — Airdroid Business provides a centralized platform for businesses to manage and secure Windows and Android devices. Ke...
14. [VISULOX](https://www.softwareadvice.co.uk/software/354071/visulox) — 4.8/5 (25 reviews) — VISULOX privileged access management shows all administrative activities within the IT and OT infrastructure at a gla...
15. [Qubicles](https://www.softwareadvice.co.uk/software/121654/qubicles) — 4.4/5 (24 reviews) — Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live...
16. [ManageEngine Password Manager Pro](https://www.softwareadvice.co.uk/software/376425/manageengine-password-manager-pro) — 4.3/5 (23 reviews) — ManageEngine Password Manager Pro is an enterprise-grade privileged password management solution. It securely stores ...
17. [ITarian](https://www.softwareadvice.co.uk/software/149941/itarian) — 3.8/5 (23 reviews) — ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients...
18. [SysTrack](https://www.softwareadvice.co.uk/software/355919/systrack) — 4.9/5 (23 reviews) — SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environme...
19. [Remote Utilities](https://www.softwareadvice.co.uk/software/100982/remote-utilities) — 4.7/5 (23 reviews) — Remote Utilities is an advanced remote desktop solution designed to empower IT professionals. It enables the monitori...
20. [Electric AI](https://www.softwareadvice.co.uk/software/380630/electric-ai) — 3.7/5 (23 reviews) — Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform ...
21. [IFS Field Service Management](https://www.softwareadvice.co.uk/software/178924/ifs-fsm) — 4.5/5 (23 reviews) — IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on...
22. [Take Control](https://www.softwareadvice.co.uk/software/174157/take-control) — 4.2/5 (22 reviews) — N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service busi...
23. [Acquire](https://www.softwareadvice.co.uk/software/100415/acquire-hd) — 5.0/5 (20 reviews) — Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live ...
24. [VSight Remote](https://www.softwareadvice.co.uk/software/108753/vsight-remote) — 4.7/5 (20 reviews) — VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams a...
25. [Blitzz](https://www.softwareadvice.co.uk/software/270332/blitzz) — 4.7/5 (20 reviews) — Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer is...

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## Related Categories

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- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software)
- [Remote Work Software](https://www.softwareadvice.co.uk/directory/4592/remote-work/software)

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Audit-ready reports of various metrics help technicians to get more visibility on the status of deployed tasks. The System Manager tools, such as, Remote Command Prompt, Remote Registry, and Remote File Transfer ease the process of accessing and managing a target computer's services.\n\nUsers can choose between Remote Access Plus on-premise and cloud solution, catered to handle the requirements based on the organization type. Furthermore, it's available in three editions- Free, Standard and Professional. If you are a small startup and have 10 or fewer computers to manage, then the Free edition is for you. While the Enterprise edition includes all the features, the Standard edition includes only the basic ones. \n\nRemote Access Plus supports all three major flavors of operating systems- Windows, Mac and Linux.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5374cc5f-6cd8-4bd6-89f9-2d6eb8a48d9a.png","url":"https://www.softwareadvice.co.uk/software/435426/manageengine-remote-access-plus","@type":"ListItem"},{"name":"TeamViewer Frontline","position":2,"description":"TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. \n\nIt standardizes and simplifies complex enterprise data—from integrated backend systems like WMS, PLM, or ERP to unstructured sources like Excel or PDFs—into actionable digital workflows. \n\nDelivered on smart glasses, wearables, or mobile devices, workers receive clear step-by-step guidance and instant access to expert knowledge—accelerating task execution, reducing downtime, and eliminating errors. \n\nAt the same time, Frontline captures critical operational insights—from verifications and process times to visual documentation—enriching enterprise systems and enabling leaders to identify bottlenecks, optimize processes, and make better data-driven decisions.\n\nWith Frontline, industries close the loop between workforce and information, creating a continuous cycle of efficiency, productivity, and operational excellence at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb69938f-95ea-48fa-ac1b-db9af9b852ad.png","url":"https://www.softwareadvice.co.uk/software/441980/teamviewer-frontline","@type":"ListItem"},{"name":"TSPlus","position":3,"description":"Need a remote access infrastructure to get your team to work remotely?\n\nDiscover TSplus Remote Access, the best value-for-money remote access software.\n\nTry the best value-for-money remote desktop alternative to Citrix and Microsoft RDS. Get your team to start working remotely today in a secure environment on any device and browser.\n\nTSplus supports concurrent remote desktop (RDS) connections, disk mapping, printer mapping, html5 connections, and more. It provides small businesses to large enterprises and everything in between with the latest remote desktop services and applications.  \n\nTSplus also offers various companion tools including data security, two-factor authentication, virtual printing, and more. \n\nWhether you are looking to create a safe remote environment or build an effective security application for your business, TSplus is here to help!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1303ab92-b2de-4449-9c5a-9a4936805845.png","url":"https://www.softwareadvice.co.uk/software/197038/tsplus","@type":"ListItem"},{"name":"UltraVNC","position":4,"description":"UltraVNC is a remote access management solution designed to help organizations manage operations related to helpdesk, IT support services, demonstrations, and e-learning. The platform allows administrators to connect and communicate with users and control desktops using internal networks or the internet.\n\n\nUltraVNC enables professionals to view and manage applications, settings, interface and more via Remote Frame Buffer (RFB) protocol. It comes with DiskStation Manager (DSM) encryption, which lets viewers and servers establish a secure communication connection, providing security from any unauthorized access. Additionally, the single click transfer module, lets administrators compress data and transfer files/folders between computers.\n\n\nUltraVNC includes chat functionality, which allows users to communicate securely via text messages. It is available for free and support is provided via email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e63ae926-3e99-41ca-b2b8-d8909362b3c9.png","url":"https://www.softwareadvice.co.uk/software/99809/ultravnc","@type":"ListItem"},{"name":"MSP360 Connect","position":5,"description":"MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17470033-c15b-487f-8d15-7416d612bbfc.png","url":"https://www.softwareadvice.co.uk/software/270230/msp360-connect","@type":"ListItem"},{"name":"SetMe","position":6,"description":"SetMe is a remote desktop powerhouse designed for securely accessing and controlling remote PCs and Mac computers from anywhere in the world. Built using the latest communication technologies, SetMe offers a powerful feature-set, which includes unattended access, multi-session handling, end-to-end encryption, two-factor authentication, user management, advanced reporting, remote system information, multiple screen scaling options, connection statuses, drag-and-drop and copy-paste file transfer, video recording, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/427b9025-c4e2-43f4-900c-5c690515d173.png","url":"https://www.softwareadvice.co.uk/software/423063/setme","@type":"ListItem"},{"name":"iSupport","position":7,"description":"iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.\n\n\niSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.\n\n\niSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.\n\n\niSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe6f014b-5cbb-4dc4-8ca8-bf513a19f25f.png","url":"https://www.softwareadvice.co.uk/software/139696/isupport","@type":"ListItem"},{"name":"NetSupport Manager","position":8,"description":"Multi-platform Remote Desktop Access and Control\nWith its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access.\nAt home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home.\n\nNetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team!\n\nFlexibility:\nWith its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.\n\nEfficiency:\nIts unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed.\n\nSecurity:\nAs a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe.\n\nHigh speed remote control:\nSeamless and secure access to workstations and servers across your organisation, both locally when in the office, and remotely when on the move.\n- Browse, locate and connect to all systems\n- Watch, share or control devices on multiple platforms at the same time\n- Screen sharing, annotation and recording\n- Chat, message and interact with users\n- Remotely connect to users through a unique HTTP Gateway\n- Automate tasks with the scripting suite\n- Printer and clipboard redirection\n- 1:1 and 1:many file transfer\n\n\nSystems management:\nIts complementary supporting tools allow remote hands-on access, without any interaction/interruption to the desktop user, ensuring productivity levels aren’t affected.\n- Hardware inventory\n- Software inventory\n- View estimated location of devices\n- View and control remote applications, processes and running services\n- Automate tasks with the scripting suite\n- Remote command prompt and registry editor\n- Remotely power on or off devices\n- Group devices into a clear hierarchy\n- Full support for INTEL vPro devices\n\nSecurity and AD integration:\nDelivering the most secure remote control available, NetSupport Manager is the choice of military and financial institutions across the globe.\n- Four levels of encryption (Smart Card, remote login, central logging of all connectivity/actions, Active Directory integration)\n- Full data encryption up to 256bit AES\n- Two-factor authentication (2FA)\n- Supports RADIUS authentication\n- ‘On-premise’ solution for seamless remote support via its unique Gateway\n- Require user acknowledgements and encrypted passwords\n- Authenticate connections directly\n- Full Active Directory integration\n- Enabled/disabled features per user","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50bb62a1-1205-4348-a449-c565c43d7797.png","url":"https://www.softwareadvice.co.uk/software/213205/netsupport-manager","@type":"ListItem"},{"name":"Mikogo","position":9,"description":"Mikogo is a web conferencing solution that allows participants to join meetings within their web browsers (including browsers on mobile devices) without downloading plugins or using Flash.\n\n\nKey features include the ability to grant presenter desktop-sharing privileges to participants, remote control over participants’ computers, a multi-user whiteboard for annotation and drawing and selective sharing of applications/windows.\n\n\nMikogo offers both personal and business accounts. Personal accounts are free, though they are limited to three participants per room and don’t include web conferencing features like whiteboards.\n\n\nBoth perpetual licenses and monthly subscription licenses are available with Mikogo. Basic licenses are for a single host with up to three participants per room, pro licenses are for a single host with up to 25 participants per room and enterprise licenses are for unlimited hosts with up to 25 participants per room and three simultaneous conferencing sessions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41ce5de7-c101-4d48-b0fc-836fbda9ff50.jpg","url":"https://www.softwareadvice.co.uk/software/9623/mikogo","@type":"ListItem"},{"name":"IFS Cloud","position":10,"description":"IFS Cloud is a composable enterprise software application that orchestrates customers, people, and assets to reduce complexity, cost and risk as you plan, manage and optimize critical asset availability, strive for operational excellence and workforce productivity.\n\nIFS Cloud delivers a broad set of ERP, Service Management and Enterprise Asset Management capabilities. Organizations choose the capabilities they need from across the solution areas.  Built on a powerful, flexible common platform IFS Cloud combines deep industry and functional strength with intelligent autonomous capabilities. \n\nIFS Cloud focuses on five key industries, namely, manufacturing, energy, utilities and resources, service, construction and engineering, and aerospace and defense.\n\nIt’s ideal for those who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. \n\nIndustrial AI is IFS.ai. This is the backbone of IFS Cloud's ERP, Asset Management (EAM) and Service Management (FSM and ITSM) solutions. AI in an industrial setting can be transformative and boundary-breaking for your business. Whether you run a manufacturing site, maintain a fleet of aircraft, or are building facilities for tomorrow’s smart cities, our leading AI technology enables you to deliver when it matters. IFS.ai combines simulation, optimization and anomaly detection to drive the efficiency of your people, assets, and workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/144fd600-90c2-4a83-980e-30734a432142.png","url":"https://www.softwareadvice.co.uk/software/3243/ifs-applications","@type":"ListItem"},{"name":"Helpshift","position":11,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.co.uk/software/136453/helpshift","@type":"ListItem"},{"name":"TurboMeeting","position":12,"description":"TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support. The tool supports webcams for individual meeting sessions and allows users to access the sessions from office or home PCs. The audio conferencing feature supports VoIP mixed with landline audio conferencing services, while the webinar feature helps attendees join online seminars. Users can also record meetings and convert them to standard formats such as AVI, Flash or WMV. The solution provides mobile apps for Android and iOS devices.\n\n\nHD conferencing provides lock meeting sessions, outlook integration, remote printing, multi-monitor support and change presenter. It provides multiple display formats and allows users to switch back and forth between desktop sharing and video conferencing.\n\n\nTurboMeeting helps sales teams, human resources (HR) departments and finance teams collaborate for sales presentations, online trainings, executive meetings and remote support. Support is available via phone and an online forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50c7c262-eac9-4a2f-84f0-5de04e7609a4.png","url":"https://www.softwareadvice.co.uk/software/91513/turbomeeting","@type":"ListItem"},{"name":"AirDroid Business","position":13,"description":"Airdroid Business provides a centralized platform for businesses to manage and secure Windows and Android devices.\n\nKey Features:\n1. Multi-enrollment options: QR code, deployment code, Android Enterprise, zero-touch, USB drive, Knox Mobile Enrollment \n2. Kiosk mode & Policy\n3. Samsung Knox Management: Knox Service Plugin \n4. Bulk app management (Play Store app, Custom App/Web App): remote install, update and remove\n5. Whitelisting and blocklisting browsers & apps\n6. Monitor Device performance metrics\n7. Black Screen security mode for troubleshooting\n8. Real-time alerts & workflows\n9. Transfer and delete files across multiple devices\n10. Content Management: Manage and deliver digital content\n11. Location tracking\n12. Push group notifications\n13. Tasks & Actions logs\n14. Assign different roles and device permissions\n15. Categorize devices into different groups\n16. Patch management for Windows: auto-scan, categorize, schedule \nupdates, or overlook\n\nKey Benefits:\n1. Provides a unified management approach across diverse Windows&Android devices\n2. Streamlined device onboarding\n3. Simplified app deployment and updates\n4. Enhanced security and control\n5. Secure troubleshooting and data protection\n\nAirDroid Business's acclaimed UEM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e7fb50c-fe42-4270-9b17-5f759afd464b.png","url":"https://www.softwareadvice.co.uk/software/192319/airdroid-business","@type":"ListItem"},{"name":"VISULOX","position":14,"description":"VISULOX privileged access management shows all administrative activities within the IT and OT infrastructure at a glance. Use the option of secure desktop sharing with session recording to support operation teams, release VPN-free applications or revoke access.\n\nAccess can be granted on request only when it is immediately needed. In this way, SLA requirements can be met automatically. Access outside the defined specifications is not possible. Dedicated access points for all external users and internal administrators allow internal and external staff to collaborate efficiently and manage the entire organization securely.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/562244f2-a114-4eab-9b59-19ad74f3bd62.png","url":"https://www.softwareadvice.co.uk/software/354071/visulox","@type":"ListItem"},{"name":"Qubicles","position":15,"description":"Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.\n\n\nQubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.\n\n\nUsers can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.\n\n\nQubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.softwareadvice.co.uk/software/121654/qubicles","@type":"ListItem"},{"name":"ManageEngine Password Manager Pro","position":16,"description":"ManageEngine Password Manager Pro is an enterprise-grade privileged password management solution. It securely stores and manages sensitive information such as shared passwords, documents, and digital identities. Password Manager Pro is a complete solution to control, manage, monitor, and audit the entire life cycle of privileged access. In a single package, it offers three solutions - privileged account management, remote access management, and privileged session management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b277f6af-1b08-4a21-a0d9-861949693d0f.jpeg","url":"https://www.softwareadvice.co.uk/software/376425/manageengine-password-manager-pro","@type":"ListItem"},{"name":"ITarian","position":17,"description":"ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality lets administrators remotely scan operating systems and install updates.\n\n\nITarian offers remote monitoring and management functionality, which assists professionals with keeping a track of device status, performance and active resources using built-in wizards and a centralized dashboard. Features include remote file access, audit logs, white-label capabilities, file transfer, role-based access and multiple user groups. Additionally, users can handle remote devices, mange processes and browse folders or files across connected devices.\n\n\nTicket management module in ITarian assists managers with designing custom workflows to streamline various operations such as responding to customer queries, assigning tickets to agents and escalating issues. It is available as a free version and annual subscriptions. Support is provided via phone, email, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8d859b2-c7bc-4d24-b459-ed6d4b0ffd91.png","url":"https://www.softwareadvice.co.uk/software/149941/itarian","@type":"ListItem"},{"name":"SysTrack","position":18,"description":"SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environments to streamline operational processes across the organization. IT professionals can monitor end-user data segments to create individual personas, enabling them to track and manage the distribution of hardware, software, services and resources accordingly. \n\n\nSysTrack allows enterprises to identify existing application versions or licenses and gain visibility into various key health metrics such as protocol traffic, system resource analysis, integrated fault and event tracking and back-end server analysis. Managers can use the dashboard to troubleshoot issues, resolve service tickets and gain an overview of user experience or trends via actionable analytics. Additionally, it lets users monitor system up/down-time in accordance with service-level agreements (SLAs).\n\n\nPricing is available on request and support is extended via live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/92bcffc9-816f-44fa-89b4-efa680beabc3.png","url":"https://www.softwareadvice.co.uk/software/355919/systrack","@type":"ListItem"},{"name":"Remote Utilities","position":19,"description":"Remote Utilities is an advanced remote desktop solution designed to empower IT professionals. It enables the monitoring of screens, control of mouse pointers, sending of keystrokes, and execution of applications on remote systems. With the inclusion of host and agent modules, professionals can gain either unattended or attended access across various remote workstations and servers.\n\nFeaturing a robust management interface, Remote Utilities allows administrators to construct, synchronize, and backup address books or folders for all connections effortlessly. This feature-rich solution enables support teams to establish multi-user chat panels or engage in voice/video calls with remote users, enhancing communication and collaboration. Users can generate insightful reports to evaluate the performance of hardware and software across multiple systems and employ a drag-and-drop interface for easy file transfers between remote and local systems.\n\nRemote Utilities extends its accessibility by providing dedicated applications for Android and iOS, allowing seamless access via mobile devices. Available on a perpetual license, support for Remote Utilities is extensive, including documentation, email, ticketing system, and other online resources to ensure user satisfaction and reliability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da47f474-0885-4a78-b961-3cb512cb2dde.png","url":"https://www.softwareadvice.co.uk/software/100982/remote-utilities","@type":"ListItem"},{"name":"Electric AI","position":20,"description":"Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform security across devices, apps, and networks, whether you're on-site or remote. Electric provides real-time IT help to 50,000 users and centralized IT administration to over 900 customers.\n\nReduce the amount of time spent on onboarding chores from 8 to 7 minutes and help new team members succeed right away. Manage the functionality of your systems, networks, and software from a single spot. Electric can provide you with proactive ideas, so you won't have to go through it alone.\n\nGive your team access to the approximately 200 IT specialists who make up Electric's elite IT squadron. Less than 10 minutes passed before the first response. Time to start a massive project? Whether you're contemplating an office transfer or working on ISO certification, Electric is on it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7ff74a2-312b-4322-b158-613c24e7deb1.png","url":"https://www.softwareadvice.co.uk/software/380630/electric-ai","@type":"ListItem"},{"name":"IFS Field Service Management","position":21,"description":"IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.\n\n\nThe Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aaad71de-099b-425d-813f-a39091170114.png","url":"https://www.softwareadvice.co.uk/software/178924/ifs-fsm","@type":"ListItem"},{"name":"Take Control","position":22,"description":"N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with our native app. \n\nWith N-able Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Take Control is lightweight and agile, providing a seamless and highly secure solution to efficiently support your clients and users. \n\nThe open system control console for your end client devices enables you to easily diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Easily pass sessions to other technicians to escalate tasks transfer tickets or employ multiple technicians on a single remote access session without affecting performance.\n\nTake Control Plus offers 500 install agents, 10 end-user accounts for you and your clients for simple remote access, video chat, customizable surveys, session calling cards, registry editing, and password management. Try Take Control free for 14 days and then buy with simple online purchasing. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba400277-1253-4d54-a2e9-d7fef84503cc.png","url":"https://www.softwareadvice.co.uk/software/174157/take-control","@type":"ListItem"},{"name":"Acquire","position":23,"description":"Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share.\n\n\nAcquire equips you with the tools to redefine your customer experience and enable your teams to truly streamline customer conversations - connect all your communication channels and instantly engage customers across all devices.\n\n\nSee all communication touchpoints in one view. Customer profiles will allow you to get a complete understanding of your customer journey to optimize customer experience and engage visitors accordingly. \n\n\nIntegrate your knowledge base to improve live chat performance and see which of your internal support content customers like the most. Create campaign triggers and customize chat routing amongst teams. Track all your customer communication across multiple channels in a single timeline and respond instantly from one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59e17f3e-c540-41a7-80ef-3c52fe71f627.png","url":"https://www.softwareadvice.co.uk/software/100415/acquire-hd","@type":"ListItem"},{"name":"VSight Remote","position":24,"description":"VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams and remote experts, solving key challenges like downtime, skill gaps, and high operational costs. With AI-driven features and augmented reality (AR) remote assistance, VSight streamlines operations across industries, boosting productivity and enhancing decision-making.\n\nSolutions and Benefits\n\n\t•\tMinimized Downtime: VSight’s AR-powered remote assistance allows on-site teams to connect instantly with remote experts, resolving issues in real time and keeping workflows smooth by reducing costly delays.\n\n\t•\tCost Savings & Reduced Travel: Traditional support requires on-site visits, which are costly and slow. VSight’s augmented reality remote assistance eliminates this need, enabling remote experts to assist through AR, cutting travel costs and speeding up responses.\n\n\t•\tKnowledge Transfer and Training: In industries where skill gaps impact productivity, VSight’s augmented reality for remote training offers step-by-step guidance, ensuring accurate task completion and helping field workers develop skills on the job.\n\n\t•\tData Security and Compliance: VSight prioritizes security, with ISO 27001 compliance, GDPR, and CCPA adherence. Encrypted data transmission and secure access protocols make it suitable for industries with stringent data requirements.\n\n\t•\tDevice Compatibility: Designed for varied operational needs, VSight works across smart glasses, mobile devices, and tablets, enabling teams to use augmented reality for remote service and maintenance training in diverse settings.\n\n\t•\tSeamless Integration: Supporting SCIM, OAuth, and integration with CRM, ERP, and other tools, VSight aligns with enterprise workflows, improving data flow and efficiency with real-time synchronization.\n\nIndustry Applications\n\nVSight Remote meets the demands of sectors requiring constant operation and immediate support, including Manufacturing, Energy, Field Services, Automotive, Maintenance & Repair (MRO), Mining, Utilities, Telecom, Construction, Insurance, Healthcare, HVAC, Real Estate, and more. AI and AR-driven remote assistance addresses industry-specific needs, empowering teams to perform accurately and efficiently:\n\n\t•\tField Services Augmented Reality: Remote experts guide technicians in diagnostics, repairs, and maintenance, ensuring quick, precise solutions where minimal downtime is critical.\n\n\t•\tMaintenance and Repair Using AR: VSight’s AR-based remote assistance allows on-site teams to access expert guidance for complex tasks, reducing downtime and ensuring precision.\n\n\t•\tRemote Training and Support with AR: Interactive, real-time support enables continuous training, bridging skill gaps and aligning teams with up-to-date protocols.\n\nDesigned for Today’s Challenges\n\nVSight’s intuitive interface, extensive training resources, and user-driven support simplify adoption for teams, regardless of technical experience. This augmented reality remote assistance solution empowers teams to work more effectively, respond quickly to on-site issues, and maintain high standards of security with seamless workflow integration.\n\nWith VSight Remote, industries gain an adaptable, efficient, and secure platform to tackle modern challenges and elevate productivity across operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/487b5716-3830-4b01-a8b9-e05e7ef40287.png","url":"https://www.softwareadvice.co.uk/software/108753/vsight-remote","@type":"ListItem"},{"name":"Blitzz","position":25,"description":"Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer issues, exchange files & documents, collaborate and more. The software was specifically designed for field services such as IT specialists, electronic engineers, medical equipment technicians, insurance providers and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64f78a60-e641-4193-8ce7-7d7acd8a6217.png","url":"https://www.softwareadvice.co.uk/software/270332/blitzz","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4537/remote-support/software?page=3#itemlist","numberOfItems":25}
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