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description: Page 5 - Discover the best SMS Marketing Software for your organisation. Compare top SMS Marketing Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best SMS Marketing Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software) > [Page 5](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software?page=5)

# SMS Marketing Software

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## Products

1. [WAWCD](https://www.softwareadvice.co.uk/software/519182/WAWCD) — 5.0/5 (54 reviews) — WAWCD is a powerful WhatsApp automation solution designed to help businesses and individuals maximize productivity. W...
2. [Pony Express HQ](https://www.softwareadvice.co.uk/software/78492/pony-express-hq) — 4.7/5 (53 reviews) — Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and...
3. [Sinch MessageMedia](https://www.softwareadvice.co.uk/software/141259/messagemedia) — 4.5/5 (52 reviews) — Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their custome...
4. [DialMyCalls](https://www.softwareadvice.co.uk/software/86228/dialmycalls) — 4.8/5 (51 reviews) — DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text ...
5. [Timeko](https://www.softwareadvice.co.uk/software/337010/timeko) — 4.5/5 (51 reviews) — TIMEKO helps you reclaim valuable time through its essential features: bulk messaging with automated response categor...
6. [TextMarks](https://www.softwareadvice.co.uk/software/91270/textmarks) — 4.8/5 (51 reviews) — TextMarks is a cloud-based text messaging solution designed to help businesses of all sizes manage SMS marketing, gro...
7. [TextFree](https://www.softwareadvice.co.uk/software/246995/textfree) — 4.1/5 (50 reviews) — Text Free is a texting app with a long legacy of making communication free and accessible to all. Users can send unli...
8. [Privy](https://www.softwareadvice.co.uk/software/104009/privy) — 4.4/5 (50 reviews) — Privy is a cloud-based email marketing platform, which helps small eCommerce businesses create campaigns, promote pro...
9. [MDirector](https://www.softwareadvice.co.uk/software/381044/mdirector) — 4.5/5 (49 reviews) — MDirector is a digital marketing and automation platform that helps businesses create, manage, and optimize campaigns...
10. [Heymarket](https://www.softwareadvice.co.uk/software/261595/heymarket) — 4.5/5 (47 reviews) — Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a t...
11. [Rejoiner](https://www.softwareadvice.co.uk/software/380461/rejoiner) — 5.0/5 (47 reviews) — Rejoiner is a cloud-based email marketing solution designed for e-commerce companies and online retailers. The produc...
12. [Mozeo](https://www.softwareadvice.co.uk/software/96284/mozeo-marketing) — 4.7/5 (46 reviews) — From marketing your business, ensuring safety during a storm, or growing your nonprofit, Mozeo provides the tools to ...
13. [Whispir](https://www.softwareadvice.co.uk/software/260957/whispir) — 4.3/5 (45 reviews) — Whispir helps transform your customer conversations with personalized and interactive content on their preferred chan...
14. [LabsMobile](https://www.softwareadvice.co.uk/software/527802/LabsMobile) — 4.7/5 (44 reviews) — LabsMobile is an SMS communication application that allows users to send SMS messages or campaigns and manage any SMS...
15. [msg91](https://www.softwareadvice.co.uk/software/286240/msg91) — 4.7/5 (42 reviews) — MSG91 is a cloud communications platform that offers a suite of channel APIs for SMS, email, WhatsApp, voice, and mor...
16. [Curogram](https://www.softwareadvice.co.uk/software/318801/curogram) — 5.0/5 (41 reviews) — Curogram is a cloud-based HIPAA-compliant patient engagement platform that integrates with most EMR/EHR systems. Curo...
17. [Revetize](https://www.softwareadvice.co.uk/software/91978/revetize-lead-generation) — 4.8/5 (40 reviews) — Revetize is a cloud-based business marketing solution that helps organizations streamline processes related to lead g...
18. [CRM Messaging](https://www.softwareadvice.co.uk/software/363438/crm-messaging) — 4.6/5 (39 reviews) — CRM Messaging – Streamline Customer Conversations with AI-Powered Automation Customers today expect fast, seamless, a...
19. [Quiq](https://www.softwareadvice.co.uk/software/173542/quiq) — 4.5/5 (37 reviews) — AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes...
20. [VirtualPBX](https://www.softwareadvice.co.uk/software/160417/virtualpbx) — 4.7/5 (37 reviews) — VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to strea...
21. [websms](https://www.softwareadvice.co.uk/software/389651/link-messaging) — 4.9/5 (37 reviews) — LINK Mobility is known as a competence centre for mobile customer communication via SMS, WhatsApp, RCS, chatbot and m...
22. [User.com](https://www.softwareadvice.co.uk/software/99203/user-com) — 4.6/5 (36 reviews) — User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The...
23. [IRIO](https://www.softwareadvice.co.uk/software/40739/irio) — 4.4/5 (36 reviews) — IRIO is a cloud-based mobile marketing solution suitable for businesses of all sizes, and is particularly suited to r...
24. [SendHub](https://www.softwareadvice.co.uk/software/4071/sendhub) — 4.3/5 (35 reviews) — SendHub is a business voice over internet protocol (VoIP) solution. Integrated applications for PBX, Auto Dialer, ACD...
25. [Gupshup](https://www.softwareadvice.co.uk/software/323217/gupshup) — 4.3/5 (35 reviews) — Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsAp...

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## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.co.uk/directory/4398/mobile-marketing/software)
- [Email Marketing Software](https://www.softwareadvice.co.uk/directory/4697/email-marketing/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Links

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- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

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Learn what works and what doesn't with reporting and analytics. Join today for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f6be7dd-1953-49bf-9f2f-7df727bb893b.png","url":"https://www.softwareadvice.co.uk/software/141259/messagemedia","@type":"ListItem"},{"name":"DialMyCalls","position":4,"description":"DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging and email communications. The platform enables users to import contacts and send recorded messages to them. Its reporting module lets enterprises gain insights into delivered/undelivered text messages and call answered status for voice broadcasts.\n\n\nDialMyCalls includes a contact management system, which lets organizations add, modify or delete contacts or create groups for sending targeted messages. Its contact labels feature allows users to add multiple phone numbers/emails to a single contact and create tags such as mobile, work and secondary. Additionally, its mass notification portal offers a self-managed system, which enables members to sign-up for alerts.\n\n\nDialMyCalls integrates with various third-party applications such as Eventbrite, Google Calendar, HubSpot, iContact, MailChimp and Salesforce. The product is available on monthly subscriptions or usage-based pricing and support is extended via phone, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea12582c-096d-4d9a-af42-6a68608a1d5a.png","url":"https://www.softwareadvice.co.uk/software/86228/dialmycalls","@type":"ListItem"},{"name":"Timeko","position":5,"description":"TIMEKO helps you reclaim valuable time through its essential features: bulk messaging with automated response categorization, convenient coordination of in-person or virtual interviews, SMS surveys, and a secure digital repository for maintaining candidate and employee data. The outcome: a potential time savings of up to 10 hours per week, enhancing the efficiency of managing your candidates and employees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa384c0c-4a12-44ee-993a-8922eff2820c.png","url":"https://www.softwareadvice.co.uk/software/337010/timeko","@type":"ListItem"},{"name":"TextMarks","position":6,"description":"TextMarks is a cloud-based text messaging solution designed to help businesses of all sizes manage SMS marketing, group communication, information sharing and more. The platform comes with mass messaging functionality, which enables organizations to send alerts, news, updates and meeting reminders.\n\n\nTextMarks includes a lead generation module, which allows marketers to collect phone numbers and names of prospective customers via opt-in messaging. It offers a host of features such as list segmentation, auto-responder, bulk SMS, subscriber list management, scheduled alerts, surveys, API, and more. Additionally, it offers a white-label solution, which enables users to create a personalized reseller portal using a custom logo, colour and theme. \n\n\nTextMarks’s reporting functionality lets administrators gain insights into marketing campaigns, incoming requests and outgoing automated responses. It is available on monthly subscriptions and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/223b3e85-838a-4175-98b9-851c9ce8590e.png","url":"https://www.softwareadvice.co.uk/software/91270/textmarks","@type":"ListItem"},{"name":"TextFree","position":7,"description":"Text Free is a texting app with a long legacy of making communication free and accessible to all. Users can send unlimited text and picture messages. Protect your privacy by using your TextFree number for dating, craigslist, online forms and more. Users can also create groups, add participants and let everyone be part of the conversation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4806b24-fcf9-49e7-9c50-f159ec3fcd59.png","url":"https://www.softwareadvice.co.uk/software/246995/textfree","@type":"ListItem"},{"name":"Privy","position":8,"description":"Privy is a cloud-based email marketing platform, which helps small eCommerce businesses create campaigns, promote products and capture new leads. Features include A/B testing, product recommendations, test messaging, coupon reminders and follow-up emails. \n\n\nMarketers can create custom campaigns using the drag-and-drop capabilities of the platform, build mailing lists and engage the first-time visitors at the website through popups, signup games, landing pages or embedded forms. It helps businesses handle cart abandonment rates by delivering targeted messages or offers to shoppers with an intent to leave the site before making any purchase. Additionally, marketing teams can create segmented customer list based on orders, country, cart value, reward points to run newsletter campaigns. \n\n\nPrivy offers integration with various third-party applications including Shopify, Weebly, WooCommerce, MailChimp, Iterable, Attentive, Flashchat, Google Analytics, Slack, ZenCart and more. It is available on monthly subscriptions and support is provided via email, documentation and online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3be75f20-b000-437f-aaf6-43b9b430f8d3.png","url":"https://www.softwareadvice.co.uk/software/104009/privy","@type":"ListItem"},{"name":"MDirector","position":9,"description":"MDirector is a digital marketing and automation platform that helps businesses create, manage, and optimize campaigns across SMS and Email Marketing. \n\nIt excels in audience personalization and segmentation, enabling more targeted and effective campaigns. Key features include workflow automation, detailed campaign performance analysis, and integration with other platforms to enhance user experience and marketing outcomes. MDirector also allows the creation of forms, landing pages, and database management, all through an intuitive interface. \n\nThis all-in-one tool is designed to improve communication, streamline customer acquisition, and boost digital presence, making it ideal for businesses seeking to strengthen customer relationships and enhance marketing performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4479380b-5af0-4b25-816d-48ddfd1e3617.png","url":"https://www.softwareadvice.co.uk/software/381044/mdirector","@type":"ListItem"},{"name":"Heymarket","position":10,"description":"Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are available for iPhone, Android and desktop web browsers.\n\n\nMultiple team members can share a single phone number for text messaging. Users can send and reply to texts from landline, toll free and VoIP numbers. Messages can include photos, text, and information about contacts such as first names, and users can also schedule meetings and set follow-up reminders.\n\n\nA series of messages can be sent to customers on a set schedule or triggered as part of welcome campaigns, feedback campaign and more. Teams can share contacts, notes, lists and message templates. Chats can also be exported, saved and searched later.\n\n\nPricing is per user per month. Support is offered through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd65184c-e038-49b6-bfc0-bc47a9c9708a.png","url":"https://www.softwareadvice.co.uk/software/261595/heymarket","@type":"ListItem"},{"name":"Rejoiner","position":11,"description":"Rejoiner is a cloud-based email marketing solution designed for e-commerce companies and online retailers. The product helps users manage customer engagement and monitor cart-abandonment rates.\n\n\nRejoiner features retargeting email campaigns, which allows users to send customized emails to users who abandon online shopping carts. The software also offers browse abandonment campaigns, which enables users to send automated emails to customers who browse product and category pages before exiting the website. Users can also target customers who have viewed a specific product multiple times.\n\n\nThe abandonment-rate dashboard lets users track existing customers at different stages, such as checkout sessions and browsing products. The product also features cart regeneration, which takes customers to the selected cart by clicking a button in the abandonment email text. Win-back campaigns can also be sent to customers who have not visited the website for a specified period of time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59df59f8-4afd-4299-9608-8ecceed97ecf.jpeg","url":"https://www.softwareadvice.co.uk/software/380461/rejoiner","@type":"ListItem"},{"name":"Mozeo","position":12,"description":"From marketing your business, ensuring safety during a storm, or growing your nonprofit, Mozeo provides the tools to propel your communications forward.\n\nMozeo has been a leading authority for over a decade, helping thousands of customers create and execute a text messaging plan. Get access to a feature-loaded dashboard that includes contacts management, keyword autoresponders, SMS, MMS, text conversations, live chat, reports, and more. Best of all, our support is unmatched - we've had a 97% customer satisfaction rating for three years running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3f31d0c-8397-404b-a314-9a6af6184058.png","url":"https://www.softwareadvice.co.uk/software/96284/mozeo-marketing","@type":"ListItem"},{"name":"Whispir","position":13,"description":"Whispir helps transform your customer conversations with personalized and interactive content on their preferred channel, whenever and wherever you want it. Open up multi-channel communications via SMS, email, web, voice, push notifications, critical message alerts and social media posts. \n\nSending messages using a variety of channels is proven to increase the likelihood of the receiver opening the message when it matters most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c82d634e-1704-448c-9f81-8a0ef9add928.png","url":"https://www.softwareadvice.co.uk/software/260957/whispir","@type":"ListItem"},{"name":"LabsMobile","position":14,"description":"LabsMobile is an SMS communication application that allows users to send SMS messages or campaigns and manage any SMS service on the LabsMobile platform. The web application is designed for businesses and organizations across various industries that need a solution for their SMS communication needs.\n\nThe LabsMobile web application is compatible with any device. It only requires a browser and internet connectivity, with no software installation needed. It prioritizes security and compliance, adhering to cybersecurity standards and data protection regulations. It also has 2-factor authentication to access accounts. Users can purchase SMS credits flexibly, starting from as low as 10 credits. They can even set up automatic recharging to ensure they never run out.\n\nThe LabsMobile web application provides an API and a range of plugins and modules. This allows users to integrate it with their existing software and applications. Users can automate SMS sending and monitor the results and metrics directly within the LabsMobile platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea4ab840-2fe4-4d4f-9d57-7822b1494fa2.png","url":"https://www.softwareadvice.co.uk/software/527802/LabsMobile","@type":"ListItem"},{"name":"msg91","position":15,"description":"MSG91 is a cloud communications platform that offers a suite of channel APIs for SMS, email, WhatsApp, voice, and more. With serverless tools and fully programmable solutions like Hello, Campaign, Segmento, and SendOTP, MSG91 enhances client communications, boosting customer engagement, and improving marketing campaigns. \n\nMSG91 supports brand visibility with billions of API calls, SMS, OTP, and email sent each month. It enhances customer engagement processes through the integration of communication features. It also includes transactional/promotional services, OTP verification, bulk SMS, event automation, WhatsApp messaging, email integration, e-commerce updates, voice calls, and customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/646723a1-ff65-4a53-841f-8c33adc0a889.png","url":"https://www.softwareadvice.co.uk/software/286240/msg91","@type":"ListItem"},{"name":"Curogram","position":16,"description":"Curogram is a cloud-based HIPAA-compliant patient engagement platform that integrates with most EMR/EHR systems. \n\nCurogram provides a complete patient engagement experience for a fraction of the cost of a postage stamp. \n\nThe platform includes secure two-way texting, automated reminders, automated online patient forms, automated survey and rating requests, mass texting, online payments, VoIP integration, and multi-user telemedicine.\n\nCurogram integrates seamlessly with most EMR/EHR systems. \n\nCurogram is proven to increase revenue by reducing no-shows and increasing patient traffic with improved online reviews. Reduce overhead costs by reducing time on the phone and other time-consuming tasks.\n\n* Reduces Phone Calls by 50% - Unlimited two-way text messaging replaces day-to-day phone calls.\n\n* Reduces No-Shows by 75% - Automated customizable Text/ Email/ Voice reminders reduces missed appointments.\n\n*Increases Revenue - Fewer patient no-shows and increased efficiencies result in improved profits.\n\n* Integrates with most EMR/EHRs - Easy integration enables a practice to get started quickly and use their existing system for scheduling, charting, and billing.\n\n*Improves Office Communication - built in HIPAA-compliant intra-office communication and task assignment enhances patient and staff experience.\n\n* Improves Social Reputation - Gets automatic 5-star reviews with smart survey and review system. Identify unhappy patients and take action to resolve.\n\n*Get Paid faster - Online payment processing secures payment through text.\n\n*Expands Your Waiting Room - No touch contactless check-in streamlines the process.\n\n*Shortens Waiting Time - Patients complete electronic intake documentation before their appointment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26751ded-04c0-47ff-bdea-3524d608c14a.png","url":"https://www.softwareadvice.co.uk/software/318801/curogram","@type":"ListItem"},{"name":"Revetize","position":17,"description":"Revetize is a cloud-based business marketing solution that helps organizations streamline processes related to lead generation, reputation management and customer interactions. It allows users to collect and view reviews or feedback on a centralized dashboard. \n\n\nRevetize's lead generation module enables businesses to create, share, incentivize and track promotion and loyalty campaigns across various social media platforms. It lets users create and automatically send personalized messages for appointment/event reminders and follow-ups. Additionally, managers and leaders can receive daily updates on customer activities, such as referrals, public reviews and feedback submission.\n\n\nRevetize provides mobile applications for Android and iOS devices, allowing users to remotely manage business activities. Pricing is available on request and support is extended via phone, live chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3abbfbd-6ec9-42cc-886b-0468eee777ab.png","url":"https://www.softwareadvice.co.uk/software/91978/revetize-lead-generation","@type":"ListItem"},{"name":"CRM Messaging","position":18,"description":"CRM Messaging – Streamline Customer Conversations with AI-Powered Automation\nCustomers today expect fast, seamless, and personalized communication. Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities.\n\nCRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place.\n\n🌟 Key Features & Benefits\n1. Multi-Channel Messaging – One Unified Platform\nStop switching between tools—CRM Messaging centralizes all customer interactions.\n✔ SMS & WhatsApp – Send promotions, reminders, and transactional messages.\n✔ Email Campaigns – Automate newsletters and notifications.\n✔ Voice Calls – Connect instantly for sales and support.\n✔ Live Chat – Engage website visitors in real-time.\n\nWith a shared inbox for all conversations, your team stays organized and responsive.\n\n2. AI-Powered Automation – Save Time & Improve Engagement\nRepetitive tasks slow down businesses. CRM Messaging automates conversations so you can focus on growth.\n✔ Auto-replies for FAQs and lead inquiries.\n✔ Trigger messages based on customer actions.\n✔ Schedule bulk campaigns across SMS, WhatsApp, and email.\n✔ Drip campaigns to nurture leads and increase conversions.\n\nAutomation ensures faster responses and better engagement without extra effort.\n\n3. Team Collaboration with a Shared Inbox\nJuggling multiple customer inquiries? Our shared inbox keeps teams aligned.\n✔ Assign messages to the right team members.\n✔ Tag, prioritize, and track customer interactions.\n✔ Monitor response times and improve efficiency.\n✔ Use quick replies and saved templates for consistency.\n\nWith real-time visibility, your team provides better support and sales follow-ups.\n\n4. Advanced Reporting & Analytics\nOptimize messaging with data-driven insights.\n📊 Monitor message delivery, open rates, and engagement.\n📊 Track response times and agent performance.\n📊 Improve campaigns with customer behavior analysis.\n\nWith real-time analytics, you make informed decisions to enhance communication.\n\n5. Easy Integration with Your Business Tools\nCRM Messaging works with your existing tools, so workflows stay smooth.\n✔ Import customer contacts effortlessly.\n✔ Trigger messages based on CRM activities.\n✔ Sync interactions across platforms.\n\nNo more manual work—just seamless communication.\n\n6. Secure, Compliant & Scalable\n🔐 GDPR-compliant data handling.\n🔐 End-to-end encryption for customer privacy.\n🔐 Built to handle high-volume messaging.\n\nWith CRM Messaging, your data stays secure, compliant, and scalable as your business grows.\n\nWho is CRM Messaging For?\n✅ Small & Mid-Sized Businesses (SMBs) needing an affordable messaging solution.\n✅ Sales & Marketing Teams looking to engage and convert leads faster.\n✅ Customer Support Teams handling high message volumes efficiently.\n✅ E-commerce & Service Businesses automating updates, offers, and reminders.\n\nIf you want faster responses, better engagement, and higher conversions, CRM Messaging is built for you.\n\nWhy Software Advice Users Choose CRM Messaging\n✔ Easy to use – No complex setup, start instantly.\n✔ Feature-rich – From automation to analytics, all in one place.\n✔ Scalable – Grows with your business.\n✔ Affordable – Premium features at a budget-friendly price.\n✔ Reliable – Secure, compliant, and optimized for high-volume messaging.\n\n📈 How CRM Messaging Helps Your Business Grow\n✅ Eliminate scattered messaging tools – manage everything in one place.\n✅ Save time with automation – streamline conversations.\n✅ Improve customer experience – respond faster and engage better.\n✅ Gain insights – track and optimize campaigns.\n✅ Boost revenue – drive more sales through better communication.\n\n💡 Try CRM Messaging now and take your business communication to the next level!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29079f62-5d66-43a1-b246-270ace7fe23b.png","url":"https://www.softwareadvice.co.uk/software/363438/crm-messaging","@type":"ListItem"},{"name":"Quiq","position":19,"description":"AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes beyond answering questions — takes actions like rebooking flights, processing returns, updating account information, and delivering personalized recommendations. Maintains context across channels and escalates seamlessly to humans when needed.\n\nDigital Engagement Center: Unified workspace for human agents that embeds within major CRMs (Salesforce, Zendesk, ServiceNow) or runs standalone. Manages all messaging and digital channels with dynamic workflows, conversation management, and agent coaching tools. Seamless AI-to-human escalation without losing context.\n\nAI Assistants: Real-time helpers for human agents that suggest responses using Process Guide-based cognitive architecture, turn informal drafts into polished messages, provide contextual guidance, enforce guardrails, and automate actions on behalf of agents. Empowers agents to deliver brand-consistent experiences.\n\nAI Services: Agentic workflow automation across your technology stack via APIs. Automates repeatable processes like identifying patterns in product reviews, triggering quality alerts, updating product descriptions, routing escalations, and executing complex workflows across systems.\n\nAI Conversation Analysts: Automated quality management that scores and analyzes 100% of customer interactions across both AI and human agents. Measures CSAT, CES, FCR, or completely custom metrics specific to your business. Can trigger actions based on findings (training alerts, churn risk updates, leadership notifications).\n\nAI Studio Platform: The foundation that prepares, trains, secures, tests, optimizes, and scores all AI tools. Features include:\n- AI-powered data restructuring (no need to manually prep content)\n- Process Guides for training AI (like agent manuals, written in natural language)\n- Guardrails and claim verification for safety\n- Conversation Simulator for testing at scale\n- Step-by-step observability and debugging\n- Custom analytics and reporting","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa8a6822-3e3d-49d3-93d9-688699d88427.png","url":"https://www.softwareadvice.co.uk/software/173542/quiq","@type":"ListItem"},{"name":"VirtualPBX","position":20,"description":"VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-attendant, customized greetings, and more.\n\nIn addition, VirtualPBX offers powerful features like call recording, CRM integration, email-to-fax, hot desking, ACD queues, and a free browser-based web phone.\n\nEnterprise businesses can integrate with robust solutions like Zapier and Webhooks to tether their phone system to over 700+ business apps. VirtualPBX offers services on a monthly and annual subscription basis that includes US-based support via phone, email, and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75ec3caf-64c8-4e1d-8fa4-2bbb2c6c96cb.png","url":"https://www.softwareadvice.co.uk/software/160417/virtualpbx","@type":"ListItem"},{"name":"websms","position":21,"description":"LINK Mobility is known as a competence centre for mobile customer communication via SMS, WhatsApp, RCS, chatbot and more.\n\nThe Messaging Portal is designed to cater to the unique needs of any business, big or small.\nOur solutions make it possible to reach recipients in an easy, fast, personalised and automated way on the smartphone – which is the most popular touchpoint of our time.\n\nMobile channels often perform outstandingly in this context and mostly surpass broadcasts via email. The extensive automatisation options also make our solutions more resource-friendly compared to traditional call centres. What’s more, today’s consumers want to communicate and interact with companies and brands the same way they interact with their private contacts. This increases the demand for mobile channels like WhatsApp and other messenger services as contact points and makes them almost indispensable in modern customer service settings.\n\nThis is why mobile communication solutions are relevant for companies in all sectors. Ranging from high-performance marketing broadcasts to time- and security-sensitive alerts on the one hand and automated cross-channel customer service on the other hand, our portfolio offers solutions for a large number of use cases. For example, the Messaging Portal enable automated SMS messages such as access codes, alarms, or appointment updates as well as mobile customer care dialogues via messenger or webchat.\n\nOne of the key benefits of the Messaging Portal is its user-friendly interface. The portal is easy to navigate and allows you to send messages to multiple recipients with just a few clicks. Additionally, the Messaging Portal is equipped with features such as email-to-sms, API connectors and automation, which allows to send messages at the most optimal time for the customers.\n\nThe Messaging Portal is an all-in-one communication solution that allows businesses to connect with their customers in a seamless and efficient manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d0b6290-439a-4a33-b4b9-8865f3c3b1e0.png","url":"https://www.softwareadvice.co.uk/software/389651/link-messaging","@type":"ListItem"},{"name":"User.com","position":22,"description":"User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.\n\n\nSet up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.\n\n\nThe product is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.softwareadvice.co.uk/software/99203/user-com","@type":"ListItem"},{"name":"IRIO","position":23,"description":"IRIO is a cloud-based mobile marketing solution suitable for businesses of all sizes, and is particularly suited to retail, real estate and agencies. IRIO enables users to send surveys, sweepstakes, promotions, customer service messages and more via text.\n\n\nCustomers can enter sweepstakes with a text message, enabling users to engage with and qualify leads. Text messages about promotions provide an opportunity to connect with opted-in customers in real time. Mobile retargeting tools can be used to automatically send incentives to customers who abandon shopping carts.\n\n\nIRIO's mobile information solutions help users to build a database of prospects while providing customers with an information source about products and services. Users can also automate tasks like appointment reminders, surveys and troubleshooting. SMS surveys, donation tools and community alerts are also available.\n\n\nSupport is offered via text message and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d80dc4f-61e7-41ec-8b95-9908cdbc74c3.png","url":"https://www.softwareadvice.co.uk/software/40739/irio","@type":"ListItem"},{"name":"SendHub","position":24,"description":"SendHub is a business voice over internet protocol (VoIP) solution. Integrated applications for PBX, Auto Dialer, ACD, CTI, workforce scheduling, softphone, SMS marketing and more are available within the system. This solution is suitable for businesses of all sizes.\n\n\nSendHub offers mobile apps for iOS and Android devices. It also features a messaging system which includes group texts. Users can share contacts and files with others.\n\n\nSendHub can be deployed either via the cloud or on-premise. 24/7 support is offered to users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1bd70c6-4511-4dc8-92f7-61c846849dc3.png","url":"https://www.softwareadvice.co.uk/software/4071/sendhub","@type":"ListItem"},{"name":"Gupshup","position":25,"description":"Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected. \n\nGupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target customers while providing users with the option to receive these text messages via popular messaging apps.\n\nGupshup’s Single API solution for WhatsApp and SMS has enabled businesses to easily integrate one-way and two-way messaging on WhatsApp with fall back to Global SMS connectivity with multi-channel auto-routing option. Gupshup also manages WhatsApp opt-in through SMS, missed calls and Web-chat, and handles large template volumes with auto-translation for WhatsApp delivery and language preferences. Gupshup’s Bot platform currently supports over 39,000 bots that can easily handle WhatsApp FAQs with live agent handoff for various customer support use cases.\n\nGupshup is a global partner for Google Rich Communication Services (RCS), It enables a free flow of all forms of communication including videos, images, documents, audio, location which can be sent directly to the user’s inbox. Google RCS is currently being adopted by all major operators in India and GupShup can facilitate a POC for RCS.\n\nGoogle business messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.\n\nGupshup IP (GIP) is a single platform with end-to-end message encryption that enables rich conversational experiences for your customers by allowing sharing of rich media, cards, buttons, payments. Gupshup has also partnered with handset manufacturers like OnePlus and Xiaomi to deliver structured text and multimedia messages over IP on user’s handset inbox –thus making these messages richer, actionable and more engaging.\n\nGupshup enables managing high volumes of customers conversations on Instagram. Chatbots with human agent handoff provides seamless two-way customer conversations for use cases such as FAQs, lead collection, product discovery, eCommerce and appointment bookings.\n\nBusinesses can send 1-way transactional or promotional messages on Viber. Chatbots enables two-way rich and interactive messaging to engage customers. Gupshup ensures optimal communication with auto-fallback to SMS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b5b301b-d4d5-4b71-b5cd-daebe7a3e044.png","url":"https://www.softwareadvice.co.uk/software/323217/gupshup","@type":"ListItem"}],"numberOfItems":25}
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