---
description: Discover the best Reputation Management Software for your organisation. Compare top Reputation Management Software tools with customer reviews, pricing and free demos.
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title: Best Reputation Management Software - 2026 Reviews, Pricing & Demos
---

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# Reputation Management Software

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## Products

1. [Brandwatch](https://www.softwareadvice.co.uk/software/191170/brandwatch) — 4.2/5 (235 reviews) — Brandwatch is a social suite designed to help businesses understand and engage with customers on digital platforms. I...
2. [Reviewpro Reputation](https://www.softwareadvice.co.uk/software/200887/Reviewpro-Reputation) — 4.0/5 (6 reviews) — Reviewpro Reputation is the leading guest experience management software helping hospitality become more profitable b...
3. [Agility PR Solutions](https://www.softwareadvice.co.uk/software/334799/agility-pr-solutions) — 3.3/5 (10 reviews) — Agility PR Solutions is an AI-powered PR software to optimize your communications workflows. Some popular solutions i...
4. [Webbosaurus Review Monitoring](https://www.softwareadvice.co.uk/software/400898/webbosaurus-review-monitoring) — 5.0/5 (14 reviews) — Webbosaurus Review Monitoring is a reputation management solution that helps businesses utilize a centralized platfor...
5. [GiveMe5.ai](https://www.softwareadvice.co.uk/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) — GiveMe5 is the AI presence platform built for agencies and multi-location brands. Three AI agents work 24/7 to grow y...
6. [ReputationStacker](https://www.softwareadvice.co.uk/software/302386/reputationstacker) — 4.9/5 (43 reviews) — ReputationStacker’s review management platform helps businesses generate more reviews, improve local search rankings,...
7. [Opinew](https://www.softwareadvice.co.uk/software/318344/opinew) — 4.8/5 (42 reviews) — Opinew is a Shopify application that collects and displays product reviews with the option to add photos and videos f...
8. [Hootsuite](https://www.softwareadvice.co.uk/software/137620/hootsuite) — 4.4/5 (3795 reviews) — Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening...
9. [Trustpilot](https://www.softwareadvice.co.uk/software/364802/trustpilot) — 4.5/5 (1202 reviews) — Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Fo...
10. [Marketing 360](https://www.softwareadvice.co.uk/software/141364/marketing-360) — 4.5/5 (1132 reviews) — Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. T...
11. [Agorapulse](https://www.softwareadvice.co.uk/software/124990/agorapulse-marketing) — 4.6/5 (713 reviews) — Agorapulse is a social media management tool that manages social media messages, schedules and publishes content acro...
12. [Birdeye](https://www.softwareadvice.co.uk/software/86768/birdeye) — 4.7/5 (702 reviews) — Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedule...
13. [Weave](https://www.softwareadvice.co.uk/software/158992/weave) — 4.3/5 (668 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
14. [Sprout Social](https://www.softwareadvice.co.uk/software/423495/sprout-social) — 4.4/5 (606 reviews) — Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them...
15. [Podium](https://www.softwareadvice.co.uk/software/172279/podium) — 4.3/5 (522 reviews) — Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology....
16. [Thryv](https://www.softwareadvice.co.uk/software/66581/thryv) — 4.2/5 (505 reviews) — Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smart...
17. [Yotpo](https://www.softwareadvice.co.uk/software/40815/yotpo) — 4.5/5 (375 reviews) — Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-genera...
18. [Swell](https://www.softwareadvice.co.uk/software/178288/swell-cx) — 4.6/5 (355 reviews) — Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity...
19. [Broadly](https://www.softwareadvice.co.uk/software/336003/broadly) — 4.8/5 (336 reviews) — Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other ind...
20. [Mention](https://www.softwareadvice.co.uk/software/141322/mention) — 4.7/5 (288 reviews) — Mention is a media monitoring solution designed to track, analyze, and engage with online conversations related to br...
21. [Superchat](https://www.softwareadvice.co.uk/software/252687/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
22. [Doctible](https://www.softwareadvice.co.uk/software/429531/doctible) — 4.8/5 (265 reviews) — Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and...
23. [XM for Customer Experience](https://www.softwareadvice.co.uk/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
24. [Brand24](https://www.softwareadvice.co.uk/software/24347/brand24) — 4.7/5 (254 reviews) — Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on ...
25. [SOCi](https://www.softwareadvice.co.uk/software/87719/soci) — 4.5/5 (251 reviews) — SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertis...

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## Related Categories

- [Social Media Management Tools](https://www.softwareadvice.co.uk/directory/1666/social-media/software)
- [Social Media Marketing Tools](https://www.softwareadvice.co.uk/directory/3905/social-media-marketing/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software)
- [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software)

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| en-AU | <https://www.softwareadvice.com.au/directory/4509/reputation-management/software> |
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The addition of Guest Surveys, Case Management and Guest Communications gradually expanded Shiji ReviewPro into an end-to-end platform to manage guest needs at every stage of the guest journey. All these solutions are built with secure, robust and reliable technology to support hoteliers in their aim of improving the guest experience, whether used as a unified platform or as stand-alone products.​","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7a03c462-8de9-4297-81f6-dfa7a938a7d9.png","url":"https://www.softwareadvice.co.uk/software/200887/Reviewpro-Reputation","@type":"ListItem"},{"name":"Agility PR Solutions","position":3,"description":"Agility PR Solutions is an AI-powered PR software to optimize your communications workflows. Some popular solutions include Media Relations, Media Monitoring, Social Listening & Media Intelligence Services. \n\nThe Media Relations solution enables users to find and reach key media contacts through an integrated database and distribution system supported by a generative AI writing assistant. \n\nMedia Monitoring provides AI-enhanced tracking to capture mentions, competitor updates, and industry news across online, print, broadcast, podcasts, and social media. \n\nSocial Listening allows users to follow important keywords, topics, handles, and hashtags to identify trends, market opportunities, and potential influencers across major social platforms. \n\nMedia Intelligence Services bring together analyst expertise with AI-powered monitoring and social listening to deliver insights that inform strategic decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de33752b-65a7-48b7-b453-0041e257f784.png","url":"https://www.softwareadvice.co.uk/software/334799/agility-pr-solutions","@type":"ListItem"},{"name":"Webbosaurus Review Monitoring","position":4,"description":"Webbosaurus Review Monitoring is a reputation management solution that helps businesses utilize a centralized platform to monitor, analyze, and manage reviews and customer questions. It allows staff members to handle customer reviews as well as feedback from multiple external channels, such as Amazon, Trustpilot, Trusted Shops, and Google Maps. \n\nWebbosaurus Review Monitoring's social listening tool lets employees track individual searches across several platform, including Instagram, Twitter, Facebook, online forums, and blogs. It also lets users respond to reviews to ensure customer engagement and optimize overall business ratings.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bb5f2927-505a-4e32-95f2-e19697ff19d0.png","url":"https://www.softwareadvice.co.uk/software/400898/webbosaurus-review-monitoring","@type":"ListItem"},{"name":"GiveMe5.ai","position":5,"description":"GiveMe5 is the AI presence platform built for agencies and multi-location brands. \n\nThree AI agents work 24/7 to grow your reviews, optimize your Google Business Profiles, and track local rankings—so you don't have to.\n\nAI Reviews automates review requests via email and SMS, responds instantly with AI-generated replies, and monitors feedback across Google, Facebook, TripAdvisor, Trustpilot, and 10+ platforms.\n\nAI Listings keeps every Google Business Profile accurate, complete, and optimized for search—with bulk updates across all locations in seconds.\n\nAI Rankings tracks your local map pack positions, benchmarks competitors, and surfaces actionable insights to help you claim the #1 spot.\n\nTrusted by 2,000+ locations. Integrates with QuickBooks, Jobber, Zapier, and more. Includes a white-label option for agencies, a built-in AI business assistant, sentiment analysis, and performance dashboards by location.\n\nFree plan available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ea51062-d4b9-4f16-bfd8-d4aa76dbeea1.jpeg","url":"https://www.softwareadvice.co.uk/software/186583/GiveMe5-ai","@type":"ListItem"},{"name":"ReputationStacker","position":6,"description":"ReputationStacker’s review management platform helps businesses generate more reviews, improve local search rankings, and attract new customers—automatically.\n\nFully automated, it handles your reputation in the background so you can focus on running your business while the system collects and manages reviews for you.\n\nIts reporting tools turn feedback from reviews and NPS surveys into actionable, data-driven insights. See what’s working, pinpoint areas for improvement, and enhance customer experiences—driving even more positive reviews.\n\nBuilt to scale, ReputationStacker works great for SMBs, but is especially effective for multi-location businesses, giving you the tools to boost reviews, optimize customer experience, and dominate local search across all locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/757c2b12-0be1-44a0-b79a-0706078a1394.png","url":"https://www.softwareadvice.co.uk/software/302386/reputationstacker","@type":"ListItem"},{"name":"Opinew","position":7,"description":"Opinew is a Shopify application that collects and displays product reviews with the option to add photos and videos from customers. We let you import from Amazon, AliExpress, and eBay, making it easy for DTC brands to syndicate all their online reviews in their Shopify store. We offer powerful email & SMS marketing automation tools to send review requests and never miss a chance to collect and display reviews from happy clients.\n\nOpinew comes with a beautiful set of highly-customizable widgets, ready to be displayed on your homepage, product pages and on a dedicated page to show all your reviews in one place. Our seamless integration with Google shopping will allow you to display stars ratings on google shopping pages making sure your product stands out and stays on top of the rankings.\n\nOpinew is designed to boost your conversions and store authority in a quick, easy-to-use way. Completely optimized for Shopify, our technology ensures that our review widgets don't affect your page load speeds and ranking scores on Google.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/956ebea2-c15f-4bfc-8374-f227ac4aeba0.png","url":"https://www.softwareadvice.co.uk/software/318344/opinew","@type":"ListItem"},{"name":"Hootsuite","position":8,"description":"Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening into one dashboard. The platform is designed to help businesses and organizations of all sizes manage their social media presence more efficiently. Hootsuite caters to a wide range of industries such as small businesses, financial services, government, healthcare, education, real estate, professional services, legal, agencies, and nonprofits.\n\nThe key features of Hootsuite include the ability to schedule social media posts across multiple platforms, create content quickly with an AI caption writer and hashtag generator, and track social media performance with detailed analytics and reporting. The platform also offers a unified inbox for responding to messages and comments, as well as social listening capabilities to monitor brand mentions, keywords, and trending topics. Hootsuite integrates with over 100 other tools, allowing users to manage their social media efforts in one centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.softwareadvice.co.uk/software/137620/hootsuite","@type":"ListItem"},{"name":"Trustpilot","position":9,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.softwareadvice.co.uk/software/364802/trustpilot","@type":"ListItem"},{"name":"Marketing 360","position":10,"description":"Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization (SEO) programs and analyze digital marketing performance.\n\n\nMarketing 360's UXi websites feature helps users create web pages branded web pages that include call-to-action buttons. In addition, the system provides website templates that can be customized and edited with the help of drag-and-drop functionality.\n\n\nMarketing 360's Natural Listing Ads feature helps users manage organic search results by tracking keyword volume and ranking. In addition, it analyzes competitors' SEO performance with the same keywords and shares real-time reports providing organic conversion rates. The Social Targeting Ads let organizations to segment and target clients on the basis of social details such as age, gender, location and interests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0d4096b-6fa3-4d66-98e5-8f3ac4c06590.png","url":"https://www.softwareadvice.co.uk/software/141364/marketing-360","@type":"ListItem"},{"name":"Agorapulse","position":11,"description":"Agorapulse is a social media management tool that manages social media messages, schedules and publishes content across channels, monitors, and gets stunning reports all in one easy-to-use dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3fe37ecd-f41c-4635-a91f-431091085761.png","url":"https://www.softwareadvice.co.uk/software/124990/agorapulse-marketing","@type":"ListItem"},{"name":"Birdeye","position":12,"description":"Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors.\n\nThe system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs.\n\nConversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.softwareadvice.co.uk/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":13,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.co.uk/software/158992/weave","@type":"ListItem"},{"name":"Sprout Social","position":14,"description":"Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.\n\nThe solution features a \"Smart Inbox,\" which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using Sprout Social's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.\n\nSprout Social offers services on a monthly subscription basis that includes support via phone, email and other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32682665-d368-42e9-a749-f04c95ec4845.png","url":"https://www.softwareadvice.co.uk/software/423495/sprout-social","@type":"ListItem"},{"name":"Podium","position":15,"description":"Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology. It assists with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  \n\nPodium consolidates leads from multiple channels, including phone, SMS, website, and social media, into a centralized inbox. The platform's AI-powered salesperson and concierge features then utilize artificial intelligence to convert leads into sales. Additionally, the AI-powered marketing tool helps drive repeat business by personalizing customer interactions and following up at the right times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d86664b8-91ce-4713-ab1d-250ab09b39c5.png","url":"https://www.softwareadvice.co.uk/software/172279/podium","@type":"ListItem"},{"name":"Thryv","position":16,"description":"Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform.\n\nNow including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals.\n\nFrom getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.softwareadvice.co.uk/software/66581/thryv","@type":"ListItem"},{"name":"Yotpo","position":17,"description":"Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.\n\nYotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.\n\nIntegrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f7db1ba-1747-42d6-866f-9010d7519a17.png","url":"https://www.softwareadvice.co.uk/software/40815/yotpo","@type":"ListItem"},{"name":"Swell","position":18,"description":"Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys and much more, Swell makes going the extra mile seem like a 2 p.m. coffee break.\n\n\nThrough a mobile-first approach, you can connect with your customers in ways that matter and are convenient to them. By enhancing the customers' experience through gathered insights and driving new online reviews, you'll gain more business while focusing on your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4294a40c-1b50-4d1f-be8d-296cae95fb68.png","url":"https://www.softwareadvice.co.uk/software/178288/swell-cx","@type":"ListItem"},{"name":"Broadly","position":19,"description":"Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. \n\n\nBroadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. \n\n\nBroadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.softwareadvice.co.uk/software/336003/broadly","@type":"ListItem"},{"name":"Mention","position":20,"description":"Mention is a media monitoring solution designed to track, analyze, and engage with online conversations related to brands, topics, or public figures. It is used by organizations for tasks such as brand management, public relations campaigns, competitive analysis, crisis management, and market research.\n\nThe platform monitors a wide range of online sources in real-time and provides historical data spanning up to two years. It supports keyword-based and page-based monitoring alerts. Features include sentiment analysis and share of voice metrics, presented through auto-updating reports and dashboards. Dashboards are available in multiple templates and offer analytics on metrics such as reach, volume, sentiment, location, source, and emotion.\n\nThe system includes tools for content creation and curation, supported by artificial intelligence, to assist with social media management. Users can schedule and publish content across major social networks from a centralized interface. Collaborative features include approval workflows and a content library to help maintain consistency across teams.\n\nMention provides real-time alerts when a brand is mentioned online, enabling organizations to address potential issues. It also offers tools for market research and competitive analysis, allowing businesses to monitor industry trends, competitor activities, and other relevant developments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d34d6fcd-99c5-42c9-9ee4-ced48e395aac.png","url":"https://www.softwareadvice.co.uk/software/141322/mention","@type":"ListItem"},{"name":"Superchat","position":21,"description":"Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.softwareadvice.co.uk/software/252687/superchat","@type":"ListItem"},{"name":"Doctible","position":22,"description":"Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and communicate with patients via text, website messenger, and other methods. It is suitable for medical, dental, optometry, chiropractic, and physical therapy practices. The platform provides a virtual waiting room that can be used to screen patients and streamline contactless check-in processes. \n\nWith Doctible, practice staff can utilize automated appointment reminders to save time and prevent no-shows. The platform also includes patient recall technology that monitors visit history and automatically reminds patients to book an appointment via SMS or email. Additionally, Doctible offers online scheduling capabilities for websites, allowing patients to schedule appointments at any time. Other features include email campaigns, reputation and review management, digital intake forms, and more.\n\nPricing information is provided on request by Doctible. Support is provided via an online support portal and other resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/123a8295-abbc-4043-b53c-ef0a29c9b600.png","url":"https://www.softwareadvice.co.uk/software/429531/doctible","@type":"ListItem"},{"name":"XM for Customer Experience","position":23,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.co.uk/software/94382/qualtrics-customerxm","@type":"ListItem"},{"name":"Brand24","position":24,"description":"Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on the Internet. They're all accessible from a single dashboard.\n\nHow Brand24 Can Positively Impact Your Business?\n\n1. Public Relations\n\nWebsites, blogs, online media, press releases, news sites, discussion boards, social media platforms, podcasts, newsletters, and video platforms are all covered by Brand24.\n\nWith Brand24, many PR professionals can monitor their brand on the web and stay on top of industry news. You'll also be able to create PR clippings, evaluate target audiences, acquire insights to improve PR strategy and measure the results of a PR campaign.\n\nBrand24 will provide you with a lot of information about your brand, how it is perceived online and where and what people say about it. \n\nIn addition to collecting mentions, Brand24 offers a plethora of analyzes to help you measure the performance of your online presence and the effectiveness of your PR activities.\n\nSome of the most important features include: \n— Presence score\n— Metrics of volume\n— Metrics of engagement\n— Metrics of reach \n— Metrics of sentiment \n— Metrics of influence\n— Custom Reports \n\n2. Competitor Analysis\n\nWith Brand24, you can keep tabs on your competitors' business and industry trends.\n\nYou'll also be able to track their customer feedback, new product launches in recent weeks/months, and any competitive analysis from other brands that may compete against you!\n\n3. Customer Insights\n\nMonitoring discussions about your brand may provide you with many valuable customer insights.\n\nFinding online opinions, suggestions, and feedback has never been more accessible, cheaper, or faster, thanks to solutions like Brand24.\n\nA significant benefit of using a media monitoring tool is real-time data tracking and analysis. There's no need to waste time on surveys or interviews.\n\n4. Sentiment Analysis\n\nThanks to sentiment analysis, you can track your brand on the Internet and determine the sentiment towards the brand.\n\nIt can be used in the various tabs of the tool's dashboard. Brand24 uses machine learning algorithms and natural language processing to analyze text data in real-time.\n\nWith Brand24, you can quickly check whether the mentions are positive, negative or neutral.\n\nPR specialists can receive real-time notifications about any harmful content that appears on the web by using such a tool. By seeing a mention of negative customer sentiment, a company can react quickly and nip the problem in the bud before it turns into a social media crisis.\n\n5. Influencer Marketing\n\nBrand24 will allow you to find the most prominent influencers within your niche. You can collaborate with people who already love your brand! \n\nBrand24 provides data, such as sentiment analysis, influencer score, and the number of followers (for social media posts). This is exactly what you need to follow online influencers if you want to start an influencer campaign.\n\n6. Customer Service\n\nBrand24 gives brands instant access to their mentions in real-time on all social media platforms, including statements from influencers and individual comments. It allows brands to engage immediately and respond to positive and negative comments.\n\nOur tool helps brands identify and interact with customers dissatisfied with their services or products. This allows brands to deal with dissatisfied customers more efficiently and effectively.\n\nOur Slack integration can help keep track of all the highlights on the Slack channel while collaborating with your teammates.\n\nAs you can see, Brand24 delivers business intelligence that positively impacts many areas of your business. It’s a powerful source of knowledge helping you make more informed business decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc7ff91c-dafb-461f-a86b-996d14b1fa87.png","url":"https://www.softwareadvice.co.uk/software/24347/brand24","@type":"ListItem"},{"name":"SOCi","position":25,"description":"SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration.\n\n\nSOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, it lets administrators gain visibility into performance metrics through analytical reports.\n\n\nSOCi provides mobile applications for Android and iOS devices, which helps marketing professionals manage online reviews, track social media trends across corporate pages and receive push notifications about new reviews or assigned tasks, even from remote locations. Pricing is available on request and support is extended via live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/893efc20-400d-4df2-93a3-f4283bc8a1c5.png","url":"https://www.softwareadvice.co.uk/software/87719/soci","@type":"ListItem"}],"numberOfItems":25}
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