---
description: Page 8 - Discover the best Contact Centre Software for your organisation. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 8 - Best Contact Centre Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) > [Page 8](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8)

# Contact Centre Software

Canonical: https://www.softwareadvice.co.uk/directory/4389/contact-center/software

Page: 8 / 15\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=9)

-----

## Products

1. [ZIRO](https://www.softwareadvice.co.uk/software/317632/stack8) — 4.8/5 (13 reviews) — ZIRO (formerly Stack8) is the only IT company that makes Unified Communications hassle-free. Offload routine tasks to...
2. [Intalk.io](https://www.softwareadvice.co.uk/software/244062/intalk-io) — 4.1/5 (13 reviews) — intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service,...
3. [LeadDesk](https://www.softwareadvice.co.uk/software/450657/LeadDesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. T...
4. [Enghouse eKMS](https://www.softwareadvice.co.uk/software/2369/smartsupport) — 4.2/5 (12 reviews) — Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solut...
5. [VIS Centralino in Cloud](https://www.softwareadvice.co.uk/software/411192/vis-centralino-in-cloud) — 4.7/5 (12 reviews) — VIS Centralino in Cloud is a solution that helps businesses perform call autonomy, record audio messages, and set per...
6. [contactSPACE](https://www.softwareadvice.co.uk/software/53537/contactspace) — 4.8/5 (11 reviews) — contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and ...
7. [MegaDialer](https://www.softwareadvice.co.uk/software/93274/megadialer) — 4.9/5 (11 reviews) — MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or pr...
8. [Avaya Experience Platform](https://www.softwareadvice.co.uk/software/126442/avaya-experience-platform) — 4.7/5 (11 reviews) — Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, ...
9. [Cisco Finesse](https://www.softwareadvice.co.uk/software/424125/cisco-finesse) — 4.9/5 (11 reviews) — Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple c...
10. [Balto](https://www.softwareadvice.co.uk/software/69781/balto) — 4.3/5 (11 reviews) — Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust...
11. [Kiamo](https://www.softwareadvice.co.uk/software/244884/kiamo) — 4.2/5 (11 reviews) — Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Cust...
12. [Maqsam](https://www.softwareadvice.co.uk/software/521118/Maqsam) — 4.5/5 (11 reviews) — Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries suc...
13. [Inxide](https://www.softwareadvice.co.uk/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
14. [InfiniTalk](https://www.softwareadvice.co.uk/software/358385/infinitalk) — 4.5/5 (10 reviews) — InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text ...
15. [Enterprise Bot](https://www.softwareadvice.co.uk/software/338815/chatbot2go) — 4.5/5 (10 reviews) — Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they des...
16. [Help Lightning](https://www.softwareadvice.co.uk/software/240221/help-lightning) — 5.0/5 (10 reviews) — Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-b...
17. [HiperMe\!](https://www.softwareadvice.co.uk/software/416977/hiperme) — 4.8/5 (10 reviews) — HiperHiperMe\! is a unified communications and contact center platform designed to meet the needs of businesses in ter...
18. [Flinkit](https://www.softwareadvice.co.uk/software/359626/flinkit) — 4.8/5 (10 reviews) — Flinkit is a messenger platform that helps sales and marketing teams legally engage customers via chat to improve cus...
19. [CallMaker](https://www.softwareadvice.co.uk/software/385234/callmaker) — 4.8/5 (10 reviews) — CallMaker is a cloud-based sales dialer that helps users make more calls with less waiting time for customers and inc...
20. [Ticker](https://www.softwareadvice.co.uk/software/363106/ticker) — 4.7/5 (9 reviews) — Forget about using different Apps to chat with your customers. Centralize everything with Ticker\! Improve your compan...
21. [Steam-connect](https://www.softwareadvice.co.uk/software/375575/steam-connect) — 4.9/5 (9 reviews) — Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solu...
22. [Moveo.AI](https://www.softwareadvice.co.uk/software/366930/moveo-ai) — 5.0/5 (9 reviews) — Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade plat...
23. [Clarity Connect](https://www.softwareadvice.co.uk/software/320515/clarity-connect) — 3.7/5 (9 reviews) — Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a var...
24. [AIO](https://www.softwareadvice.co.uk/software/361954/aio) — 4.9/5 (9 reviews) — AIO is an all-in-one marketing platform designed to help businesses of all sizes generate sales leads, collaborate wi...
25. [Diabolocom](https://www.softwareadvice.co.uk/software/434339/diabolocom) — 4.9/5 (9 reviews) — Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunic...

-----

Page: 8 / 15\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=9)

## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice UK","url":"https://www.softwareadvice.co.uk/","@type":"WebSite","@id":"https://www.softwareadvice.co.uk/#website","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Contact Centre Software","description":"Page 8 - Discover the best Contact Centre Software for your organisation. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8","about":{"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8#webpage","mainEntity":{"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8#itemlist"},"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software","@type":"ListItem"},{"name":"Page 8","position":3,"item":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Page 8 - Best Contact Centre Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"ZIRO","position":1,"description":"ZIRO (formerly Stack8) is the only IT company that makes Unified Communications hassle-free.\n \nOffload routine tasks to your help desk with ZIRO Provisioning software (formerly SMACS), the only provisioning software designed to make UC the simplest thing on your to-do list. \n\nYou can easily manage phones, voicemails, dial plans, and agents without the headache of complex templates or worry of compromising admin security. \n \n----------\n \nWith ZIRO, you can...\n \nMANAGE YOUR TECH\nOnboarding and offboarding become quick and simple with ZIRO. You can manage all the MACDs and DIDs for your entire workforce with one little mouse click.\n\nAUTOMATE YOUR WORKFLOW\nWhat’s even better than offloading to the helpdesk? Automation. ZIRO lets you set up provisioning and device modifications without ever needing manual intervention.\n\nOVERSEE YOUR WORKPLACE\nGet a bird’s-eye view of the big picture with ZIRO’s comprehensive analytics and reporting. You’ll have everything you need to know when it comes to user and device usage.\n\nESCAPE EXCEL HELL \nQuit the spreadsheets and start managing phone numbers in seconds with Dial Plan Management from ZIRO. Now you can sit back, automate, and control all your phone numbers and extensions with one hand on your coffee.\n\nCONNECTING IS EASY WITH OUR APIs\nTake automation to the next level of effortless with APIs that extend and enhance your unified communications system. Copy, paste, BOOM!\n\nREACH OUT AND WE’RE THERE\nGet the most reliable, immediate support in the industry any time, every time. Login to your customer portal or talk to an expert. Either way, we’ve got your back.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/33ba977b-c734-4d33-907b-8b24a337697a.png","url":"https://www.softwareadvice.co.uk/software/317632/stack8","@type":"ListItem"},{"name":"Intalk.io","position":2,"description":"intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, social media, chat to a single platform thus enabling a consistent brand experience. Automate your service workflows with IVRs, Chatbot and Email automation. intalk.io runs on the cloud, in hybrid mode or can be installed on-premise following all internal security protocols.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7518f9b4-c85f-4203-bb7d-5f70881118e1.png","url":"https://www.softwareadvice.co.uk/software/244062/intalk-io","@type":"ListItem"},{"name":"LeadDesk","position":3,"description":"LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.\n\nLeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.\n\nWhether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d73c0ab-7bdb-4cfa-bbe6-4dd517cd0775.jpeg","url":"https://www.softwareadvice.co.uk/software/450657/LeadDesk","@type":"ListItem"},{"name":"Enghouse eKMS","position":4,"description":"Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.\n\n\nSmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.\n\n\nAdditionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.\n\n\nSupport is offered via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.softwareadvice.co.uk/software/2369/smartsupport","@type":"ListItem"},{"name":"VIS Centralino in Cloud","position":5,"description":"VIS Centralino in Cloud is a solution that helps businesses perform call autonomy, record audio messages, and set personalized schedules. The traffic analysis module helps provide detailed outgoing and incoming telephone traffic records to the customers accordingly. \n\nKey features include traffic analysis, phone management, voicemail, call monitoring, caller ID, and more. VIS Centralino in Cloud allows users to modify responders to incoming calls on a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db15f42b-ea1c-476a-aeff-1ee750fc69d3.png","url":"https://www.softwareadvice.co.uk/software/411192/vis-centralino-in-cloud","@type":"ListItem"},{"name":"contactSPACE","position":6,"description":"contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. \n\n\nThe application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time.  \n\n\ncontactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft, Microsoft Dynamics, SugarCRM, Stripe, MYOB, Bpoint, SecurePay, Paycorp, ANZ eGate, Flow2cash and Merchant Warrior. The solution is available on a monthly subscription and support is provided via phone, email and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2735e299-8ee5-4fda-8441-8b68ad659dce.png","url":"https://www.softwareadvice.co.uk/software/53537/contactspace","@type":"ListItem"},{"name":"MegaDialer","position":7,"description":"MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or predictive dialing, enabling them to enhance the performance of campaigns. With its interactive interface, users can view the details of campaigns, track the activity of agents and monitor real-time analytics.\n\n\nMegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and more.\n\n\nMegaDialer can be integrated with various SMS and CRM systems, helping employees manage leads. Pricing is based on usage and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bfd1817-9f38-4d52-b150-28d5ecf36fb1.png","url":"https://www.softwareadvice.co.uk/software/93274/megadialer","@type":"ListItem"},{"name":"Avaya Experience Platform","position":8,"description":"Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely.\n\nAvaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82e45738-135c-47e1-9a0f-90a91655fcd8.png","url":"https://www.softwareadvice.co.uk/software/126442/avaya-experience-platform","@type":"ListItem"},{"name":"Cisco Finesse","position":9,"description":"Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training, live chat, and silencing capabilities for agents who are not available to handle customer inquiries. In addition, Cisco Finesse provides advanced analytics to understand agent behavoirs pertaining to queue metrics such as quickest response time and longest queue time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e40de8af-aacd-4954-b7b8-21cd807cecbd.png","url":"https://www.softwareadvice.co.uk/software/424125/cisco-finesse","@type":"ListItem"},{"name":"Balto","position":10,"description":"Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue.\n\nWith Balto, the results are astounding:\n\n- AmTrust improved CSAT scores by 25%\n- Arsenal Business Growth reduced ramp time by 83%\n- Florida Window & Door increased conversion rates and appointments by 30%\n- The Junkluggers decreased call duration by 6%\n\nBalto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips.\n\nLearn more at balto.ai","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9f0f792-70eb-4746-ad3c-29203fea9d04.png","url":"https://www.softwareadvice.co.uk/software/69781/balto","@type":"ListItem"},{"name":"Kiamo","position":11,"description":"Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Customer Relations. \n\nKiamo offers a smart distribution engine that selects the right advisers for each new interaction, & an ergonomic interface for the teams. It is accessible on-premise or in the cloud.\n\nThey believe that support is essential for the success of a contact center project (integration, advice, training, etc.).\nThe implementation of off-the-shelf solutions meets a need for an unmarked tool.\n\nThus, they believe in the strategic role of partners and their added value for the user of contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d3a094f-fd53-4769-8921-ba7b7f5f81ff.png","url":"https://www.softwareadvice.co.uk/software/244884/kiamo","@type":"ListItem"},{"name":"Maqsam","position":12,"description":"Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle sales tasks. \n\nMaqsam offers a customizable interactive voice response (IVR) system. The tool also provides reporting and analytics capabilities, allowing users to create customized dashboards to track key performance metrics. Maqsam's automatic speech recognition feature converts call recordings into searchable text.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/259d97ff-d505-4e9c-a9fe-f93164eddd22.png","url":"https://www.softwareadvice.co.uk/software/521118/Maqsam","@type":"ListItem"},{"name":"Inxide","position":13,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.co.uk/software/325742/inx-app","@type":"ListItem"},{"name":"InfiniTalk","position":14,"description":"InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text analysis and more. It is a call center that provides cloud services and on-premises functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e89f969-85ec-46f8-8ea9-9360ef526af0.png","url":"https://www.softwareadvice.co.uk/software/358385/infinitalk","@type":"ListItem"},{"name":"Enterprise Bot","position":15,"description":"Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they deserve. We understand the importance of providing seamless customer support across multiple channels, which is why we have created a suite of tools that integrate with your existing platforms to streamline communication and ensure faster incident resolution. Some of the well-known companies that have achieved automation and cost savings through our services include DHL, Generali, SIX (Swiss stock exchange), SwissQuote, SBB, NS, and Esprit with our services powering 27% of the EU rail industry and over 22% of the Swiss Healthcare industry.\n\nYou can choose from a multitude of features that you can activate individually or simultaneously to your enterprise needs including:\n• Live-chat\n• Co-browsing\n• Chat bot\n• Voice bot\n• Email bot\n• Low code process automation\nWe integrate into platforms such as Genesys, Salesforce, BMC, TopDesk, Freshdesk, Zendesk, and more to ensure that we can help you on whichever platform you choose. In addition, our chatbot can be added to your website, while our voice bot can be seamlessly integrated into your call center. You can also leverage our Email response automation tool that works with Outlook or Gmail.\nOne of the advantages of our Omnichannel CX Support Suite is the ability to provide personalized interaction for each customer. By utilizing real-time customer data and leveraging NLP and Meta-Learning, EBCx ensures that your customers can interact with your organization in the way they prefer. With Enterprise Bot's EBCX, you can have a unified view of your customer journey across channels. No more separate logins or generating multiple reports, our comprehensive reports will give you a real picture of every channel utilization.\nTechnology: Our deep learning framework and various AI models, including ChatGPT and GPT3 are available to power your automation journey.\nJoin the many businesses already using Enterprise Bot's Omnichannel CX Support Suite to improve their customer support experience.\n\nInterested in Enterprise Bot's suite of products and want to know more about our case studies? Don't hesitate to contact us at sales@enterprisebot.ai, and we'll be delighted to guide you on how our services can revolutionize your contact center and fulfill your AI and automation requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3f7a226-7be8-4ebf-841c-f2660e285314.png","url":"https://www.softwareadvice.co.uk/software/338815/chatbot2go","@type":"ListItem"},{"name":"Help Lightning","position":16,"description":"Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. \n\nThe company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. \n\nHelp Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. \n\nIt provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. \n\nWith Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.\n\nAbout Remote Visual Assistance Software: \n\nRemote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance software has been around for\nmany years before COVID. \n\nAt first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. \n\nThese obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service.\n\nThe ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. \n\nThe best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time.\n\nService organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. \n\nUsing Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. \n\nWith Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.\n\nLearn more at helplightning.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.softwareadvice.co.uk/software/240221/help-lightning","@type":"ListItem"},{"name":"HiperMe!","position":17,"description":"HiperHiperMe! is a unified communications and contact center platform designed to meet the needs of businesses in terms of internal collaboration and customer engagement. With a wide range of advanced features and functionalities, HiperMe! positions itself as a comprehensive and highly efficient solution in the field of enterprise communications.\n\nOne of the standout features of HiperMe! is its focus on unified communication. The platform integrates multiple communication channels, such as phone calls and real-time chats, into a single user-friendly interface. This allows users to access all their communication tools from one place, enhancing productivity and efficiency in the workplace. HiperMe! also stands out for its focus on customization and scalability. The platform adapts to the specific needs of each company, allowing customization of workflows, configuration of routing rules, and creation of customer service scripts. Furthermore, HiperMe! is a scalable solution that can grow alongside the business, accommodating changing demands and supporting increased communication volume.\n\nHiperMe! Contact Center offers a variety of tools to effectively manage customer interactions. The platform enables the setup of call queues, intelligent call routing, call recordings, performance metric tracking, and analytical reporting. The platform integrates various channels, including phone calls, emails, chat, social media, and SMS, into a centralized system. This multichannel approach allows customers to engage with the contact center through their preferred communication method, providing flexibility and convenience. These functionalities ensure efficient and high-quality customer support, enhancing customer satisfaction and optimizing contact center management.\n\nHiperMe! is a comprehensive unified communications and contact center platform designed to enhance internal collaboration and customer support in businesses. With its extensive set of features and advanced functionalities, HiperMe! helps organizations optimize their communications, increase productivity, and deliver exceptional customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/514d6040-4524-4b08-bd62-111aedf87eb5.jpeg","url":"https://www.softwareadvice.co.uk/software/416977/hiperme","@type":"ListItem"},{"name":"Flinkit","position":18,"description":"Flinkit is a messenger platform that helps sales and marketing teams legally engage customers via chat to improve customer retention and increase sales. Flinkit primarily serves sales, marketing, customer service, and management professionals in industries like construction, wholesale, real estate, finance, healthcare, and more.  \n\nThe core features of Flinkit include the messenger profi-inbox, WhatsApp newsletter campaigns, CRM and ERP Integration, and web-chat. The Messenger Profi-Inbox provides teams with a central WhatsApp inbox to communicate with customers. WhatsApp Newsletter Campaigns enable sending newsletters via WhatsApp with high open rates. Flinkit automatically syncs all contacts and messages between the messenger platform, CRM, and ERP systems. The Web-Chat feature allows redirecting website visitors directly into a WhatsApp chat with sales reps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72a755b1-5c81-40e5-80b3-f76663b80cd8.jpeg","url":"https://www.softwareadvice.co.uk/software/359626/flinkit","@type":"ListItem"},{"name":"CallMaker","position":19,"description":"CallMaker is a cloud-based sales dialer that helps users make more calls with less waiting time for customers and increases their sales. Businesses with increased traffic need an efficient phone system that can handle sales calls and customer service inquiries. With this, they can more sales calls with fewer missed calls. It will also help make wait shorter by allowing agents to set appointments or manage a queue automatically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9ec502c-5d23-4088-9ae4-38db3f0eb7c8.png","url":"https://www.softwareadvice.co.uk/software/385234/callmaker","@type":"ListItem"},{"name":"Ticker","position":20,"description":"Forget about using different Apps to chat with your customers. Centralize everything with Ticker!\n\nImprove your company's communication with our omnichannel platform. Manage your customers, tickets, products, sales and more. Ideally for business of customer support, marketing and sales.\n\nUnify chats from WhatsApp, Instagram, Messenger and more into a single conversation thread. Get a 360 view of your customers without missing a thing.\n\nCreate chatbots for all your channels quickly. Make them for different days and time ranges so that they respond in all situations. Also, integrate the chatbot's intentions with your CRM so you can automate your conversations.\n\nCompanies can integrate Ticker with differents CRM as Salesforce, HubSpot and more. We have a powerfull API and webservices structures that made easy the automation of your conversations for differents scenarios.\n\nDesign and create WhatsApp broadcast campaigns to contact more users in less time. Check the progress in real time and download relevant information.\n\nSupervise the work of your agents with online dashboards and reports, also look their interactions with your clients in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de8f1cf5-499a-45aa-80c8-bb4fe832318e.jpeg","url":"https://www.softwareadvice.co.uk/software/363106/ticker","@type":"ListItem"},{"name":"Steam-connect","position":21,"description":"Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers.\n\nThere is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection.\n\nWe are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing.\n\nWith that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts.\n\nA solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam.\n\nThis way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution.\n\nWith Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track.\n\nOur conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. And best of all; you only pay for what you use .\n\nCustomer contact on all channels:\nContact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.\n\nCustomer contact where and when you want:\nYou can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.\n\nFor every company with customer contact:\nA wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e89903a-fbd5-430e-8c21-3dfd6df907a0.png","url":"https://www.softwareadvice.co.uk/software/375575/steam-connect","@type":"ListItem"},{"name":"Moveo.AI","position":22,"description":"Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), redefines data processing, enabling the automation of a wide array of business processes.\nAt the core of Moveo's capabilities are our proprietary LLMs, ensuring unparalleled data security and reliability. Hosted privately, these LLMs are finely tuned specifically for business conversations, surpassing third-party models like GPT-4. With an impressive 99% uptime, Moveo.AI guarantees uninterrupted and secure interactions, prioritizing the confidentiality of your data.\n\nSupporting 21 languages, the platform facilitates human-like conversations globally. The NLP chatbots excel in accurately predicting intents, identifying inaccuracies, and delivering hyper-personalized experiences.\n\nThe platform's self-learning capabilities are powered by deep learning algorithms, continuously improving by leveraging insights from past interactions. Moveo's virtual agents optimize intent recognition, propose new intents through training phrases, and fine-tune performance using data from existing sources, ensuring ongoing enhancement in addressing customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/319d504f-91f4-415f-911a-1352c87df64e.jpeg","url":"https://www.softwareadvice.co.uk/software/366930/moveo-ai","@type":"ListItem"},{"name":"Clarity Connect","position":23,"description":"Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.\n\n\nClarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.\n\n\nThe help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.\n\n\nClarity Connect is priced per user per month or per server and per concurrent session.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/902397e2-ae20-46b7-8981-687e482f7646.png","url":"https://www.softwareadvice.co.uk/software/320515/clarity-connect","@type":"ListItem"},{"name":"AIO","position":24,"description":"AIO is an all-in-one marketing platform designed to help businesses of all sizes generate sales leads, collaborate with potential clients, and automate digital marketing campaigns across multiple channels. It allows marketers to create and send personalized email/text campaigns and pre-recorded voice messages to customers. \n\nKey features of AIO include email marketing, call blasting, data import, behavior tracking, customer database and SMS marketing. The software comes with a WhatsApp business API, which helps managers track various team performance metrics, such as response time, number of client interactions, and more. Additionally, the portfolio management functionality helps users set up and receive reminders about payment due dates via default alerts. \n\nAIO integrates with several third-party applications including HubSpot CRM, Shopify, WhatsApp, WordPress, Zoho Flow, and Zapier. Pricing is available on monthly subscriptions and support is extended via chat, email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a460c676-2744-4f4a-900d-46ce539a7bba.png","url":"https://www.softwareadvice.co.uk/software/361954/aio","@type":"ListItem"},{"name":"Diabolocom","position":25,"description":"Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries.\n\nThe software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1837e969-0a66-42d4-bc83-efa051684351.png","url":"https://www.softwareadvice.co.uk/software/434339/diabolocom","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8#itemlist","numberOfItems":25}
</script>